# Page 11 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 251-275 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Anthony P. Director Marketing and Advertising Used the software for: 1-2 years ### "A great option" March 25, 2024 5.0 Pros It is easy to use and work out with fantastic support offered along the way. Much cheaper than most of the alternatives and suits those starting out to the more advanced users Cons There is a limitation on the landing page content in that you can force people to sign up before they look at the page contents. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Slack](https://www.capterra.com/p/135003/Slack/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing EngageBay CRM Simple, affordable plans and covered everything I need with a chance to add more when needed. Review Source VR Verified Reviewer bdm Retail Used the software for: I used a free trial ### "Great for any users experience level" June 9, 2023 5.0 Pros I liked that it was easy to set up and use. I had no ramp issues at all it was ready to go and some. Cons I did not like the cost it was very steep to get everything needed being a startup and only one user it was to expensive Review Source RS Rachna S. Management Role Wholesale Used the software for: I used a free trial ### "Worth trying, a good plateform having many features" July 4, 2024 5.0 I have good experience in using. Its uI is quite easy to understand. Team is also always ready for the support. Pros I liked its CRM, Lead management and sales pipeline features. Customer care is also very good. Cons Not anything very specific. its good. More hands on is required to get used to it which is obvious. Review Source AL Anthony L. Content Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Engagebay has been a great solution for us" November 10, 2022 5.0 Engagebay has been great, especially the customer support. Pros Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others. Cons There are parts that are slightly clunky (like email sequences), but nothing too bad. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM Engagebay is far more budget friendly, which is important for our startup. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook. Review Source BS Bhupender S. CRM Information Technology and Services Used the software for: 2+ years ### "Enagagbay good tool " May 7, 2024 5.0 Pros The intuitive interface makes navigation a breeze. EngageBay's CRM is robust yet easy to use. I appreciate how it streamlines my workflow. Overall, it's a powerful tool for boosting productivity. Cons "The mobile app could use some improvement. Occasionally, I encounter minor bugs. Customization options are somewhat limited. Integration with certain platforms can be smoother. Review Source AH Andy H. Director Hospitality Used the software for: 1-2 years ### "Marketing Automation made for normal people" May 24, 2024 5.0 Pros It basically has everything that we need to build marketing campaigns that help us to engage with our customers in a professional way. The marketing automation capabilities are excellent and the customer service is second to none. Cons It is sometimes easy to forget to save something you're working on and if you click away from the page it can be lost as it doesn't give a reminder to save. Just need to get into the habit of saving everything regularly...not a big issue. Review Source KM Khalid M. Marketing Manager Human Resources Used the software for: Less than 6 months ### "Easy, simple, and full of features" August 24, 2023 5.0 Overall, it's easy to setup and start using it if your demands are not that high. For a small team of 2 sales and 1 marketing, it works great and fits all my team's needs. Pros The simple interface and the abundance of features in a very affordable tool. It integrates well with websites and can be very customized. Cons Landing pages and forms designs can be improved to fit a modern style. Forms don't have many field options. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Affordability and ease of use Review Source AR Abdul R. Sr. Sales Recruiter Staffing and Recruiting Used the software for: 2+ years ### "My Experience with EngageBay was fairly positive" February 11, 2024 4.0 Pros My over all experience with Engagebay was positive. Being a sales recruiter I need to keep track of the deals and manage the pipeline and this tool helped me a lot to acheive my goals. The best part is that it is easy to use and I was able to manage all my tasks very easily. Cons It lacks some of the advanced reporting tools that a sales team needed. It do offer sales reports but they are not too much advanced. Review Source JB James B. Sales Consultant Computer Software Used the software for: 6-12 months ### "Engagebay Review" February 9, 2023 2.0 Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard. Pros I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive. Cons Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work. Review Source AW Anthony W. Marketing Analyst Staffing and Recruiting Used the software for: 1-2 years ### "Feature rich tool for small and medium-sized businesses" December 10, 2023 5.0 Pros EngageBay is a great tool for small and medium sized businesses as it offers a variety of features from email marketing, sales funnels and help desk services. It offers all these features at an affordable price. The platform is easy to use and offers excellent customer service. Cons The restriction on the number of nodes in the automation on the middle tier plan is not to my liking. Review Source MA Malia A. Operations Real Estate Used the software for: 2+ years ### "Great Bang for Buck" June 22, 2023 5.0 EngageBay has been very helpful in managing our growing volume. Pros EngageBay has a number of features that can be easily deployed once you're past the initial learning curve (like all software). Cons Some features are clunky but the team is always willing to hear feedback. They've implemented several features/upgrades/changes/updates based on chat conversations with them. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing EngageBay CRM Easy to deploy, no long-term commitments, no 3rd-party consulting companies required, integrates with popular telephony providers. Review Source Edo M. field agent/representative Building Materials Used the software for: Less than 6 months ### "Near perfect combination of CRM and Email marketing tools" June 23, 2022 5.0 An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow. Pros It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients. Cons Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed. Alternatives considered [Moosend](https://www.capterra.com/p/147042/Moosend/) Reason for choosing EngageBay CRM Moosend has several good options but they started to make some changes and increase prices. Review Source PR Pradeep R. Digital Strategist Legal Services Used the software for: 6-12 months ### "Every B2B should start digital journey with EngageBay CRM" September 14, 2023 5.0 As of now, I would consider it awesome, and I hope it will improve in the future. Pros We don't require coding people anymore to create attractive email templates. Landing Page. Cons EngageBay should focus on creating in-house integration and provide it for free with an EngageBay subscription.Or else they should provide Zapier and other integrations that every digital advertiser requires for free. Reason for choosing EngageBay CRM I don't remember Review Source KN Kat N. Hospitality Coach, Chef & Caterer Food & Beverages Used the software for: 2+ years ### "Solo-preneur's best friend." March 1, 2023 5.0 So reliable I forget how I did things on the rare occasions that I have to modify or fix them. Pros Automation. It let's me be a small company and still get lots of stuff done. Cons Finding readable/watchable "how to" but there is almost always a human within reach. Reason for choosing EngageBay CRM The great combination of ease, price, service, and tools. Review Source DB David B. Pres/CEO E-Learning Used the software for: 6-12 months ### "Superior CRM!" July 11, 2022 5.0 My experience with EngageBay has been better than expected. Customer support had been lacking from my previous CRM products and services. EngageBay customer support has been outstanding! Pros Email sequencing is very important to my business. EngageBay provides a very robust email sequencing product. Cons It is not as intuitive as I would like but customer service is very quick to respond to online chat requests. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubstop increased their cost dramatically and didn't allow me access to my email marketing templates when I decided to change CRM service. Review Source LN Louise N. Head of Marketing Consumer Goods Used the software for: Less than 6 months ### "Great all-round CRM system - perfect for start-ups and smaller businesses " June 27, 2023 5.0 So far it's been great - I have been able to set up all of my basic marketing functions in a short amount of time (forms, landing pages, lead gen emails, contact filters etc.) and very happy with it so far. Pros I was looking for a software offering similar features to e.g. Hubspot - with features across contact management, email campaigns, automation, lead management and customer service and Engagebay offers all of that. Cons There's a few things that aren't super obvious in the user journey for e.g campaigns and email templates, but these are minor, and as a growing company I expect that they keep ironing out details like this. Which means that they're also more likely to take you feedback into account, which is always a good thing. Reason for choosing EngageBay CRM Cheaper option than e.g. salesforce or Hubspot, making it possible to use as a start-up. It offers subscriptions across marketing, sales and customer service, and as we grow I prefer to keep everything on one system. Review Source SM Sagar M. CRM Industrial Automation Used the software for: 1-2 years ### "Loving Engagebay cause of its impressive features" November 2, 2023 5.0 Pros Sales feature are awesome, CRM Functionality and Marketing Dashboard are very good in use and reliable Also I use it to manage my sequence, campaigns and much more client data + live chat + appointment scheduling, its useful Cons Quite expensive for every use and support sometime can be complex Review Source AM Abdul M. Sr. Bench Sales Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Superb and easy to use CRM" January 21, 2024 4.0 Pros EngageBay has all the features that are needed for me but at the fraction of price of what others offers. It is very easy to setup and doesn't need any technical skills. I was able to create lists and seperate my contacts easily. Their smart lists are awesome that automatically add the contacts the lists based on conditions defined. Cons I have been using since a long time but I didn't find any issues from it. Review Source BM Bree M. Administrator Government Relations Used the software for: Less than 6 months ### "Great option for CRM" April 4, 2023 5.0 Pros The pricing teirs are easy to follow and cost-friendly. Love the tag system for contacts, companies and deals - makes it very easy to search for different contact types. Cons The email broadcast feature - the sending limits are far too low to begin with, and the email template function (within broadcasts) is very clunky. Why doesn't the email design look the same in Broadcasts as it does in Templates?! Review Source FA Fırat A. CEO Information Technology and Services Used the software for: 6-12 months ### "Commentary on my great results" November 26, 2022 4.0 EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide range of industries grow their bottom line. This email marketing software is easy to navigate and will allow you to manage every aspect of your customer relationship from one central location. The customer relationship management system is very flexible and will allow you to track all of your customers from one location. Pros This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads. Cons It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Capterra reviews Review Source KM K M. Owner Financial Services Used the software for: Less than 6 months ### "HubSpot Lite" November 7, 2023 5.0 Pros We wanted a CRM with all the Marketing Automation and Lead Capture functionality of HubSpot, but didn't want to pay five figures a year, since we are a start-up company. EngageBay checks most of the same boxes as HubSpot, but at a much better price. Cons Some of the features are a little clunky, but their customer service is always ready, willing, and able to walk you through any issues you might have. In fact, their customer service is one of their best features. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM The price for EngageBay was much more affordable, and they still offered most of the same features and functionality. Review Source kB kamia B. Marcom Manager Security and Investigations Used the software for: 1-2 years ### "One of the easy to work on CRM currently available today in market" June 13, 2023 4.0 As said its easy to use , my sales people did not face any difficulties , even email broadcasting is very easy Pros its very simple to use along with all the features that complex crm like husbpot have Cons email landing on spam is the only issue we are facing with engage bay Review Source Response from EngageBay June 16, 2023 Hi Kamia, Thanks for your review. Sorry to know that your emails are ending up in spam. You can easily avoid that by setting up DKIM/SPF for your domain. Please reach out to our support and they can help you with the set up. PC Paul C. CEO Computer Software Used the software for: 6-12 months ### "Great alternative to HubSpot" August 9, 2022 4.0 Way less expensive than HubSpot which we were recommended to use and is overly complex and costly. This has become a centrepiece of our software and we are considering white-labelling it for our own client's use. Pros One place to track all leads and their communication. Easy integration with Twilio for voice and SMS and provides for 2-way texting (many others don't). Great sales pipeline tracking and easy-to-send campaigns. Cons Reports could bebetter. In particular, we're unable to determine who are the most active contacts ie. times they have viewed or opened an email, responded to texts, clicked on a CTA, called us. This would help us target the most likely prospects. Instead, we do this somewhat manually. Reason for choosing EngageBay CRM Features, simplicity and price Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Way too expensive, overly complex and strong-handed sales tactics Review Source NB Nick B. Senior Operations Marketing and Advertising Used the software for: 1-2 years ### "Great Multifunctional CRM" June 26, 2023 5.0 Pros Super easy and functional to use. Great for startups and bigger companies. Cons We had some issues with connecting it with HubSpot (yes, due to work we needed them both CRM's running and being in sync), so that was bit challenging Review Source AM Alex M. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Bang for your buck compared to other CRM's" July 6, 2023 5.0 We have saved so much money for a near 1:1 experience compared to our previous CRM. Email marketing and web page building are easier than before too. Overall, i'm very happy. Pros Engagebay offers most of the same features as competitors but at a fraction of the price. Landing page and Email campaign builders are simply the easiest to use to make professional emails. These are the best features of Engagebay for sure, as well as custom fields and contact management - they're great too Cons I would like to see a better contact scoring system implemented, to make it more general, rather than linking to individual email campaigns. Adding a 'Clicked a link containing..." would also be a great feature for the scoring system. Alternatives considered [SharpCloud](https://www.capterra.com/p/144271/SharpCloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Cost and ease of setup. Also, the interface is not very confusing. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Mostly cost - Hubspot was getting too expensive for a small sized company Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.