# Page 13 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 301-325 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Raj M. Software Engineer Financial Services Used the software for: 1-2 years ### "Form integration into our site" March 21, 2024 5.0 Pros I recently encountered an issue while using EngageBay, but I was thoroughly impressed by the exceptional customer care provided by their team. They had a very quick response to the queries and the problem as solved within an hour. Cons While my experience with EngageBay's customer care was excellent, I did encounter a drawback in the form of missing integration documentation. Review Source SH Sean H. Private art dealer Fine Art Used the software for: Less than 6 months ### "User Friendly " September 18, 2023 5.0 Overall I needed to have a way to mass email contacts from my database. This gives me an all-in-one option for managing clients and sending emails Pros I chose Engagebay for its ease of use with the CRM and email marketing and liked that I could have an all-in-one system. It navigates well with my business Gmail account. I love that I can integrate a template into my gmail account. It is also easy to synch a new contact from Gmail into the CRM, Cons I wish it would completely interface with my Gmail account, but you have to have a Gmail business account for that. Otherwise it's pretty perfect Reason for choosing EngageBay CRM It was the least complicated of all of them and the most affordable. Review Source mohammed A. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Like the Simplicity of the CRM" March 21, 2024 5.0 Pros I can easily manage my contacts using this tool. It helps me tag them and create different lists so that I can easy email them. I have been using Excel where this process was cumbersome. Cons I like almost all the features of EngageBay but it lack some features while creating templates. It doesn't copy the formatting when we paste the content. Review Source Sudhanshu A. CEO Internet Used the software for: Less than 6 months ### "EngageBay Review" March 22, 2023 5.0 Good Pros Overall Automation, Ease of Use, Customized Landing Pages & pop-ups Cons Pricing are on higher side and no more cons Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Ease of Use and more options Review Source RB Ritam B. Founder Broadcast Media Used the software for: 1-2 years ### "Very Apt for Mid Size Companies" May 25, 2022 4.0 I use not one but 3 accounts of engagebay for 3 different business purposes and maintain over 300K of my contacts there. Imagine how good it would be! Pros I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake. Cons The pricing could have been better. After a certain contacts, the pricing becomes too costly. Review Source SG Sumit G. Digital Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "A Complete and Affordable CRM Solution for Small Businesses" June 12, 2023 5.0 I am very impressed with EngageBay CRM and I would recommend it to anyone who needs a complete and affordable CRM solution for small businesses. It has helped me streamline my work processes, improve my productivity and efficiency, and deliver high-quality results to my clients and stakeholders. It is definitely one of the best tools I have used for CRM. Pros EngageBay CRM is a web-based CRM solution that offers a wide range of features and integrations for various industries and workflows. I like how it allows me to manage my contacts, deals, tasks, appointments, emails, and more from one place, with tools for segmentation, scoring, tracking, automation, and reporting. I can also customize and configure the system to suit my specific needs and preferences, such as creating custom fields, forms, dashboards, and workflows. EngageBay CRM integrates well with other popular applications, such as Gmail, Outlook, Slack, and Salesforce. Cons One thing that I think EngageBay CRM can improve on is the pricing and limitation options. The free plan is very limited, with only 250 contacts and 1,000 branded emails per month. The paid plans are also quite expensive, starting from $14.99 per user per month. The number of contacts, emails, automations, and premium apps are also restricted depending on the plan. I hope they can offer more affordable and flexible plans in the future. Review Source NR Na R. mARKETING Health, Wellness and Fitness Used the software for: 6-12 months ### "We're pleased we made the change to EngageBay " December 15, 2021 5.0 Positive experience. We moved from using multiple platforms for email, sales etc to this one. It worked out a lot cheaper doing this, but also we're more streamlined working across the different teams. Pros It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab. Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand. Cons There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too. Reason for choosing EngageBay CRM Pricing and functionality offerings. Review Source Souvik G. Assistant manager Automotive Used the software for: 6-12 months ### "The New way to perform CRM based functions " October 13, 2023 4.0 my overall experience in terms of customer management and lead conversion has been pretty good with affordable rates in place Pros The interface is pretty smooth , inclusive , easy to adapt and multiple funnel creations with custom values in place Cons I believe there is definitely room for improvement for AI to perform predictive analysis based on the available user data on the data cloud Review Source ZA Zuhair A. Assistant Manager Marketing and Advertising Used the software for: 6-12 months ### "Great range of features in a single bucket of tool!" November 15, 2023 5.0 Very Good I would say because most of the cons are something that the engineering team of engage bay are planning to fix in coming quarter release. Pros Multiple features in a very economical price, can suit any small to medium scale business. Easy to use and can create built and implement anything of your choice. Cons Some modifications in the automations are needed as addition of multiple values in choice nodes, there should be option to create multiple scoring fields, exporting the statistics of automation performance or campaign performance is missing, no choice drop down to check if lead has filled out form or not (only trigger is available). Landing page designing is a bit tricky as in single section sometimes images don't fit and then you have to resize the image externally and import again, meaning no inbuilt feature to resize images. Review Source CM Cicely M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Engaged by EngageBay!" May 27, 2024 5.0 Overall I am quite pleased with EngageBay. The pricing is affordable and I can what I need to get done mostly in one software. Pros It is very robust and has pretty much everything I need to run my business and it's easy to navigate and use. Cons It doesn't have a complete client connection portal where I can communicate with my clients and customers and business partners however I want. Review Source MR Masud R. Human Resource Manager Information Technology and Services Used the software for: 1-2 years ### "Best CRM Solution For Business " January 11, 2024 5.0 Pros With this software, I like that online booking is easy and it comes with great appointment scheduling features. Besides being a CRM solution, I like that it comes with live chat features and is a great tool as a help desk solution. In addition, it makes task management a breeze. Cons Well, EngageBay CRM has been super cool with no issues. Review Source JR Jaskaran R. CEO Marketing and Advertising Used the software for: I used a free trial ### "Review by Zenith" July 10, 2024 3.0 Pros Good amount of features are present on the platform. Cons There is a learning curve when you first get onboarded Review Source Response from EngageBay July 12, 2024 Hi Jaskaran, Thanks for sharing your feedback. Though you mentioned you like the features we offer, you have given as an overall rating of 3/5. Can you please share the reason for such rating. Your feedback will help us improve the platform. Ian N. MD Marketing and Advertising Used the software for: 6-12 months ### "Great Product and Service" October 9, 2020 5.0 A pleasure to work with, really want to do anything thy can to help you out. Pros Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use. Cons There is nothing to add here but the form has to have 40 characters! Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) EngageBay has better functionality, a fraction of the investment, much more responsive and customer service is great. Hubspot service and product was very poor and overpriced. Also not very ethical in the way they up-sold and the costs were beginning to spiral. Review Source Response from EngageBay October 16, 2020 Thanks for the review Ian. RD Raquel D. Demand planner Pharmaceuticals Used the software for: Less than 6 months ### "Solución integral de CRM con inconvenientes menores" April 24, 2023 5.0 A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha convertido en una parte esencial de mis operaciones comerciales y he visto una mejora significativa en mis esfuerzos de marketing y ventas desde que adopté esta plataforma. Pros Me encanta especialmente la interfaz de usuario intuitiva y la fácil integración con otras herramientas. Considero que las funciones de automatización de marketing son de primera categoría, lo que me ahorra mucho tiempo y esfuerzo en la gestión de mis campañas. Cons Si bien aprecio las amplias funciones que ofrece EngageBay, experimenté algunos contratiempos. Me di cuenta de que el software puede ser algo lento a veces, lo que puede ser frustrante cuando trato de hacer el trabajo rápidamente. Review Source CR Cory R. Digital Marketer Renewables & Environment Used the software for: 1-2 years ### "Honest Review" March 13, 2024 4.0 Pros It's user-friendly. Not difficult to use! Plus, the staff are usually very helpful, and quick to respond. Cons Some very important features are limited. For example, moving content across a design interface is not available. It's almost as if you have to put things where they have it set in the system for you to do it. Review Source OKG Onur Kutlu G. Cofounder and CEO Import and Export Used the software for: Less than 6 months ### "Very intuitive, complete email marketing tool with a perfect support" March 23, 2023 5.0 So far so good. It's value for money. Very intuitive, complete tool with perfect support. Pros We use EngageBay for Email Marketing only. For the last 3 years, we have been using Mailchimp and Mailerlite. And we run very extensive, very well-segmented email campaigns. EngageBay is a very easy-to-use tool. Very intuitive. It has all the features you can expect from an email marketing tool. And they have the BEST EVER support I have seen. Super fast, always available. Cons There are some basic functions missing, like searching and filtering campaigns. But once we share these requests, the team puts those requests into their product roadmap. Alternatives considered [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing EngageBay CRM Better features and better price Review Source VR Verified Reviewer Customer Support Design Used the software for: Less than 6 months ### "Just Awesome" July 7, 2023 5.0 Pros Live Chat Feature is awesome & You can setup custom Workflows Cons Nothing yet.. im pretty new to Engagebay Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Costly Review Source KD Katia D. Owner Consumer Services Used the software for: 6-12 months ### "Great for new businesses " August 23, 2023 5.0 Pros Ease of use and implementation, many options available in the free version, and both app and website have equal usability. Cons I wish I could customize my homepage to consolidate only the things that matter to me. This may be available, I just didn't find it. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho had too many options I didn't need, while not including the features that are critical for my business. Review Source SB Sam B. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Good value CRM" January 4, 2024 4.0 Good Pros Landing pages Email templates Cons Needs further testing and development in places Mobile pages should be immediately created from landing page Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Better functionality.................... Review Source JM Jonas M. CEO Accounting Used the software for: Less than 6 months ### "Awesome CRM" January 10, 2024 5.0 Pros UI, pricing, I just wanted to have something similar to automation CRM, but with a database. Cons I probably liked everything, except, sometimes support can take some time to respond. Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) It was super buggy. My daily schedule was just to open more bug tickets... hahah Review Source GB Gary B. Founder Real Estate Used the software for: Less than 6 months ### "Does everything and more" February 9, 2023 5.0 Really impressed with everything from setup to customer service. Pros We were increasingly dissatisfied with Hubspot because of the price/value getting lower and lower, so very happy to have found Engagebay. Customer service is top notch and so fast, really easy to navigate the platform and you quickly get the hang of it. It has so many features and I can't wait to try them all out. So far marketing automation is working seamlessly. Cons Nothing bad found so far. Will need to use it longer. Reason for choosing EngageBay CRM It is basically everything Hubspot is but better. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) As mentioned before, way too expensive for what you get and all the limits on contacts and marketing features really annoyed me. Review Source PB Panagiotis B. Customer Success Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Best of the best " October 29, 2023 5.0 Pros The whole experience 😊.Engagebay help the organisation to have all necessary information in one place. Help us with sales automation ,pipeline and contact management Cons Nothing everything roll perfectly and smoothly Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source NK Nishant K. Marketing Analyst Staffing and Recruiting Used the software for: 2+ years ### "Great piece of tool suitable for small and medium class businessess" October 7, 2023 5.0 Pros EngageBay is a great piece of software that has all the features needed for a small and medium class business. I can easily manage contacts in to lists and run campaigns on them. Moreover I like the UI which is very easy to use. Cons It has all the features that are needed for me but still they need to work on advanced reporting and social media analytics. Review Source JR Jay R. President Real Estate Used the software for: Less than 6 months ### "I Was Looking" May 2, 2024 5.0 Easy to use. That's about all I can say . Pros I was looking for a program that was easy to use and I found it in Engagebay! I looked at others and they were confusing. Cons The notes section is long when I pit short notes in but I can deal with that with the ease of use. Review Source BW Bob W. President Biotechnology Used the software for: 6-12 months ### "All in One Platform for Low Price" July 6, 2023 5.0 I have had a great experience with EngageBay and it would be great for any small company. Pros It is easy to get started quickly. You get email marketing, email template builder, marketing automation, landing page building, lead generation tools, etc. all at a low price. Cons I believe it should have more templates for users and it does take awhile to learn all of the functionality but that is the case with any software product this comprehensive and with this many modules. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.