# Page 14 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 326-350 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mickey W. CEO Marketing and Advertising Used the software for: Less than 6 months ### "So far so good…" August 4, 2023 4.0 Pros I haven't used EngageBay for very long - just a couple of months. But I love the clean and simple aesthetic. It also has good functionality and many worthwhile features at a great price. The help desk team are especially helpful. Cons I was excited to be able to generate proposals within the software, however this one area is not flexible enough for our needs. There could definitely also be a better range of user guides available - luckily the help desk team are on hand though. Review Source MR Marc R. VP Business Development Banking Used the software for: Less than 6 months ### "Free access is surprisingly robust" June 23, 2023 5.0 I have tried many CRMs over the years and have found that the limitations are typically such that you can not get a true sense for how the CRM will work for you. Engage Bay has been thoughtful in their free version to give one a true sense of the usefulness within your business. We will likely move to the paid version in order to capitalize on some of the additional features that become available with a subscription. Customer support has been top notch. They are extremely responsive on chat! Pros Access to many features before committing to a subscription Cons Wish I could add more fields in the free version Review Source LmG Lisa marie G. Managing Partner Professional Training & Coaching Used the software for: 2+ years ### "Minimal but powerful" June 22, 2023 5.0 Easy to get up and running. Onboarding of junior helpers was very smooth. Pros This is an excellent entry level CRM for solopreneurs and SME’s Cons I’m in Europe and I’m unsure about the product’s GDPR compliance. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Because it had the functionality that we needed and an affordable price Review Source AA Arash A. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Starting a consulting firm" June 6, 2024 4.0 It’s been very useful as an entrepreneur Pros As an entrepreneur, I need to reach out to hundreds of client members and I needed a way to manage the contact list, Lee generation and overall where they are in the sales pipeline. Cons I wanted a free trial for at least a month, but I did not get one so the cost of it was a little bit prohibitive for me Review Source MM Marcello M. CEO Information Technology and Services Used the software for: 6-12 months ### "A Magic wand" November 11, 2020 5.0 I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better! Pros Easy of use, easy of implement, easy of integrate! Cons Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM Flexibility, pricing model, all in one, Sales, Marketing and Support... no need to have lots of tools. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Features, dashboards. Review Source Response from EngageBay November 12, 2020 Thanks for the review Marcello. Our landing pages can now support reusable headers and footers. We have developed this feature and it is currently in QA and should go live in a couple of days. We already have the feature to build new landing templates from scratch. You can also code your own ones too. Please check it out and we would glad to help if needed. LK Lucia K. online specialist Oil & Energy Used the software for: 1-2 years ### "Friendly and easy to use email marketing tool!" March 21, 2023 5.0 The most used feature is email marketing with usefull workflows. They suite our needs the most. Also pop ups are great to use and bring us expected value. Pros Creating any email is very user friendly, easy to make, even creating custom emails according to our design manuals. Our emails reach highest scores in deliverability. Reports are easy to make and evaluate. Pop ups are really good feature, we use them a lot and they do generate lots of leads for our sales team. Cons The only con is that to import database you have to split contacts into 25000 contacts. With huge database its always the longest quest ;O) Reason for choosing EngageBay CRM user friendly interface, price and support at any time, which is really great Review Source HH Heather H. Director Professional Training & Coaching Used the software for: 1-2 years ### "An all-in-one system with excellent support" March 10, 2022 4.0 The best part of using EngageBay has been the instant support I receive at all hours of the day. Their support team is very responsive, often replying with a phone call when I am asking a question in the chat. They are always able to help me implement. Pros I moved to EngageBay from another CRM that was so complicated to use that I hardly got value out of it. EngageBay can do everything that system did and more and it is much more intuitive. I use EngageBay daily to track leads, create landing pages, and send email campaigns. And, it is a fraction of the price!! Cons I wish that there were more professional templates available, but with the ability to import html, the possibilities are limitless. Review Source Tejas V. Marketing Automation Consultant Marketing and Advertising Used the software for: 6-12 months ### "Value for money! Powerful but not overwhelming" November 26, 2021 5.0 A massive upgrade from spreadsheets - especially at this price point. Fantastic contact management features, and pretty good email marketing and CRM features. But compared to HubSpot, some marketing automation, forms, and integration features are missing. Another thing I love is that everything is open and editable, and there are no black-box operations. Pros Brilliant customer service experience - available 24/7 on chat. Cons Has all must-have features, but doesn't have some good-to-have features. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source NS Niranjan S. Head of Sales and Marketing Internet Used the software for: 2+ years ### "Constantly Improving, no frills Sales and Marketing CRM" July 13, 2023 5.0 Love the no frills approach. Customer care can be better. Pros Ease of use, cost are major advantages and setup is incredibly easy. Their product updates and UX changes are frequent and really appreciated! Cons Customer care features are not something that look easy to use. Review Source GJ George J. Realtor Real Estate Used the software for: Less than 6 months ### "Great Robust Free CRM !" April 5, 2023 5.0 Without out this, I cannot track my re-touches for my clients and organize all of my drip campaigns in one spot. Pros Love the e-mail functionality regarding marketing.Love the tagging options for contacts. Cons Soon to come texting marketing campaigns, now lacking. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) LionDesk is way too expensive for the operational level I need. Review Source MH Masud H. Customer Support Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Why I think EngageBay CRM Is The Best " January 18, 2024 5.0 Pros I like the help desk and live chat features It makes social media marketing easy and allows scheduling of posts It comes powered with amazing email marketing features Boasts of having come amazing CRM capabilities. Cons Well, EngageBay CRM has performed best and no issues Review Source MA Michael A. Founder Information Technology and Services Used the software for: 1-2 years ### "EngageBay customer review from Harris CMO Partners" February 3, 2023 5.0 Excellent Pros User friendliness, lots of features, lower cost Cons Can't think of anything, can't think of anything. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) Reason for choosing EngageBay CRM It has most of the functionality at a fraction of the cost. Review Source SB Stephen B. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Good software - be sure to know your needs" March 28, 2023 4.0 Overall experience was very good. EngageBay is not a bad product at all. There are a lot of options available and the support is great. Pros I mainly used EngageBay to track contacts and for emails (broadcast emails, etc). Contact management was easy to follow and use. I really appreciated the training videos. The chat support has always been very helpful when needed. Cons Email templates were okay. . just okay, but customizable. Over the last couple of years, I anticipated more of a variety added that what has been. Pricing is okay. This is where I recommend that you know what you need and compare to pricing of other packages. You will find that EngageBay is competitive (I have the all in one), but I have to ask what I really use and need for the price. Also, be aware that the amount of emails to send are limited when you first start and you have to 'warm up'. I did not realize that and it delayed some aspects for me. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Number of contacts for the price Review Source PR Pedro R. Photographer/Owner Real Estate Used the software for: 6-12 months ### "Flexible software & Excellent Support" July 14, 2022 5.0 I am a photographer, I shoot real estate and my main source of potential customers are magazine ads from the properties for sale with the name and cell of the agent. Every time I see an ad in a magazine, a magnet on the side of a vehicle, or in the front of a house for sale I copy the cell/email info and send an introductory email/message to the potential client and create an action plan for follow up! Pros Granularity and adaptability! It can be adjusted to my workflow and not the other way! When workflow needs adjustment It can easily be done and adapted in order to take advantage of some of the many optional features. I love the automation, it is simply amazing!!! Cons The installation and setup can be better! Reason for choosing EngageBay CRM Better suited to my workflow, excellent customer support, and price! Review Source VJ Von J. Business development E-Learning Used the software for: 6-12 months ### "EngageBay review" November 3, 2023 5.0 I have utilised many CRM systems to date this is by far them ost easy to use. Pros Easy to set up and get started with an excellent support team. Cons Switching from page to page can be inconvenient. Reason for choosing EngageBay CRM Suits what I need to do to go forward. Review Source SG Samuel G. Manager Marketing and Advertising Used the software for: 2+ years ### "Efficient and User-Friendly With Best Customer Support" April 6, 2023 4.0 I highly recommend Engagebay for marketing and sales automation. It's user-friendly, has automation features that save time, and integrates with other tools like Slack and Zapier. Overall, it's helped us grow our business. Pros 1\. The platform is intuitive and easy to navigate, making it user-friendly for those who may not have much experience with marketing automation software.2. Engagebay integrates with other tools like Slack and Zapier, making it even more powerful and flexible. Cons Some advanced features may require more technical expertise to set up. Review Source MV Mayank V. Expansion Manager Real Estate Used the software for: Less than 6 months ### "User-Friendly Interface with Room for Customization" May 6, 2024 5.0 My overall experience with EngageBay CRM has been positive. The user-friendly interface and robust features have streamlined our workflow and enhanced our productivity. While there are areas for improvement, such as additional customization options, the platform has provided significant value to our business operations. Pros The aspect of EngageBay CRM that I found most appealing is its intuitive user interface. It's incredibly user-friendly and easy to navigate, which has made managing contacts and tasks much more efficient for me. Cons One aspect of EngageBay CRM that I found less satisfactory is the limited customization options for certain features. While it's generally user-friendly, there are areas where I wish I could tailor the functionality more to fit our specific needs. Review Source SW Scott W. President Management Consulting Used the software for: 2+ years ### "We Tried Them All" January 17, 2023 5.0 Pros Amazing features and performance value. The most important value is the customer service. Cons The few if any issues encountered were mostly due to "operator error". When there Reason for choosing EngageBay CRM Better interface, integration, ease of use, and customer service Review Source Alex O. Senior Sales Rep Computer & Network Security Used the software for: 2+ years ### "Great Software" April 2, 2023 5.0 Pros Easy to use, and keeps all data, easy to train new staff Cons Further customization, I want to be able to customize incoming leads. Review Source ZB Zoran B. Head of IT department Marketing and Advertising Used the software for: Less than 6 months ### "Exactly what we have been looking for" August 18, 2022 5.0 Engage bay is great CRM with a lot of functionalites and great support. Once is correctly setup it makes our business much easier. Pros Once is setup it's soo easy to use. We have a lot 3rd party integrations and everything runs smoothly. And support is great! Cons There is still room for improvments at automations and workflow functionality. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing EngageBay CRM Because of price/value ratio. Review Source PC Prasenjit C. Founder, CEO E-Learning Used the software for: Less than 6 months ### "it is a very new and super cool product" October 17, 2022 5.0 The experience of the product was very supportive. We found it really easy and very productive. Pros The software is easy to customize and use. Cons The software's adaptability on MAC. We also need further social media adaptability Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM The features and support made the tilt. Review Source William Henry M. VP of Technology and Systems Market Research Used the software for: Less than 6 months ### "This is a seriously powerful tool for any level of user" July 20, 2022 5.0 Unbelievably impressive! Pros It is fast, and the automation feature being visual is seriously impressive. The speed you can get things running is amazing. No other CRM can honestly compete, for price and ease EngageBay is a clear leader. Cons The documentation is a little tricky, but if you spend time and carefully review it all makes sense. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Far too difficult, trying to do many things and doesnt do one thing well. Review Source IS Iain S. Director Professional Training & Coaching Used the software for: 2+ years ### "Great all in one CRM" November 7, 2022 5.0 Excellent Pros Sales and marketing shouldn't work in silos and neither should your CRM & Marketing automation. EngageBay brings everything together. The best part though is actually the customer service - they are super quick and really helpful. Cons It would be great if they had more integrations/ Review Source SM Shabir M. Executive Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great CRM for small NGO!" June 2, 2022 5.0 Very comprehensive. They refer to Hubspot before I realised Hubspot does the same things. Pros Its a great system to help a small NGO like hours make a huge impact. Many ask me "How do you manage to communicate so much and so well" And I am not even using most of the software. Cons Just too much to use! Need time to learn and use them. The videos are great but need to be updated. Reason for choosing EngageBay CRM Just so many useful elements. Review Source AS Adrian S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Customer Service is great" May 4, 2023 5.0 Been very happy with the tools and overall experience. Pros The best feature is their customer service. They have been incredibly quick to respond and assist on everything we've needed. There are plenty of CRM's that have what we need, but none that are as quick to help us actually do it. Cons Missing some small features but they are open to receiving feedback on what is needed. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Had all the features I was looking for at a reasonable price for a start up. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.