# Page 15 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 351-375 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yosue V. Diseñador Web Program Development Used the software for: 6-12 months ### "Plataforma de CRM completa y flexible" October 22, 2023 4.0 Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación calidad/precio Pros Es relativamente barato y tiene excelente relación Calidad/Precio, cumple muy bien como CRM, ofrece una amplia gama de características que pueden ayudar a las empresas de todos los tamaños a mejorar su gestión de clientes potenciales, clientes y ventas Cons Tuvimos algunas dificultades para crear campos personalizados para almacenar datos específicos de nuestra empresa, pero pudimos resolverlo de igual manera Review Source Brenda P. Internet marketer Marketing and Advertising Used the software for: 6-12 months ### "Excellent CRM platform" July 28, 2022 5.0 The platform is relatively simple but it's efficient. It gets the job done. EngageBay is everything you need for your outreach initiatives. You can both locate and contact prospects easily. The email campaigns tool is fantastic for automating your marketing and connecting with new customers. Pros Simple to use, simple to implement, simple to integrate! Cons There is no complaint, and everything works well. Review Source IS Ian S. CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A feature rich suite that does not break the bank." September 5, 2022 4.0 We manage to control our sales engagements, social media and email marketing from one platform and combine it with all the analytics that we need. It just works! Pros The platform is very effective and is feature rich. The ability to combine both sales and marketing into one platform really works without the ridiculous prices that Hubspot tries to charge. Cons It can be little clunky in certain aspects Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost of Hubspot to access advanced features Review Source AL Artur L. Solutions Engineer Information Technology and Services Used the software for: 1-2 years ### "Good bang for your buck - gets the right things done!" May 23, 2023 5.0 Pros Ease of use, low pricing, good functionality - good bang for the buck that gives you the full CRM suite for your marketing, sales and deal management! Cons There are some nitty-gritty details missing like Outlook plugin and list of contacts per company in clear tabular form. Review Source MM Mirza M. Director Of Development Computer & Network Security Used the software for: 6-12 months ### "Good Customer / IT support" October 23, 2020 5.0 great Pros The software is great and very much extendable with API and other customization . We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns. Cons Some api docs did not exist on the public website they have Review Source Response from EngageBay October 26, 2020 Thanks for the review Mehran Mirza MR Moar R. CMO Legal Services Used the software for: 6-12 months ### "Most valuable CRM for it's price" November 1, 2022 5.0 Can have many capabilities that much more expensive CRMs offer, paying down to 15% of the price.If you are looking for a solution for testing your business idea, or want to save $, without compromising on capabilities - this is your answer. Pros Automations are graphicalMany rules and optionsQuite a lot of integrations Cons Not full of integration as bigger, more expensive CRMSRequire a little bit more time to understand how to use it than other CRMS Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price Review Source PW Paris W. Head of Sales Telecommunications Used the software for: Less than 6 months ### "EngageBay CRM Review" May 13, 2024 4.0 Overall experiecne has been positive, product is good and team are very helpful. I hope they continue to invest in improving the product. Pros Cost Functionality Support from the EngageBay team Ease of use Cons The UI is still a little bit more clunky than some of its more expensive comeptitors but this is reflected in the price. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost and lack of proper account support. Review Source Kamil P. owner Insurance Used the software for: 1-2 years ### "End user friendly" April 8, 2023 5.0 Pros Useful tool for keeping up with "Kardashians" Cons Nothing..works fine for me. Maybe more languages could boost it. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Didn't work well on Windows 7 Review Source KA Kristin A. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great for startup companies" March 13, 2024 5.0 I have no real complaints about EngageBay besides I can't afford the paid version. Pros Super easy to learn to navigate, and sending emails. Cons The limited options for the free account. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing EngageBay CRM I liked the setup more then the one on zoho. Review Source LM Lauraine M. Owner Financial Services Used the software for: 6-12 months ### "A no-brainer all-in-one marketing decision" August 30, 2021 5.0 I am successfully masquerading as a much larger business and punching well above my weight, simply because Engagebay facilitates such streamlined processing and data handling, while automating all the repetitive email introduction sequences. Pros Most important features for my business are the intuitive click-and-create automations, which eliminate the need for a small sales management team. Cons I love everything about this product, especially the online chat team and dedicated support staff. But my IT guru friend has complained about some unfriendly API integrations in the back end. Reason for choosing EngageBay CRM Cost Review Source TC Tim C. Owner Management Consulting Used the software for: 2+ years ### "Best Value for Money" July 4, 2022 5.0 Pros The support is top. You have always a support team member available via a chat and always, always get an answer within a minute. It is almost as if somebody from Engagebay stands beside your desk. The features are nearly the same as in HubSpot but for really less mones. Cons The usability. But this doesn´t matter, as the support is glorious. Review Source BM Bernadette M. Marketing Manager Consumer Goods Used the software for: Less than 6 months ### "Excellent Customer Service, Mostly Easy to Use" September 23, 2021 5.0 Pros It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos. Cons Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM More affordable for small business Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive. Review Source AS Ashley S. Marketing Directory Marketing and Advertising Used the software for: Less than 6 months ### "BUYER BEWARE! Lots of little hidden pay for play stuff that isn't clear on their website" February 14, 2022 3.0 Not impressed. I pay for a product and still have to pay extra to remove its branding from my emails. ARE YOU FOR REAL? Absolutely poor tool. I am not that impressed with this tool to be honest; it's worth paying a bit more and getting something a bit more user friendly. Pros Definitely cheaper than HubSpot, which it closely mimics in some ways. Certainly easy to buy. Landing pages were easy to build and some elements of EB make it feel like it's a great alternative to HubSpot. Cons Where do I start? I have used HubSpot, Marketo, Keap, Drip, Klayvio, Pardot and more. This platform really is poor in many ways. - Learning curve for those who haven't used a marketing automation tool before will be very steep - Can't use visual block builders when building emails in a workflow - Can't remove 'Sent by Engagebay' in your emails unless you pay $4 per 1000 emails. I'm not kidding. And that's ON TOP of your subscription by the way. - Can't easily use if/then logic in workflow - Whilst we're on workflows, what's the difference between a workflow and an automation? - Adding new steps to an established workflow is very difficult - Feels clunky and a poor maps version of HubSpot - Very limited support and documentation online; if you can't figure out how to do something GOOD LUCK! Reason for choosing EngageBay CRM It seemed like a really cost effective alternative to the likes of HubSpot. I am not impressed with all the little hiddle niggles and the branding thing just feels like a really crummy sales plot. Review Source FM Fabian M. CEO E-Learning Used the software for: Less than 6 months ### "Why I switched to EngageBay" April 15, 2021 5.0 I am so happy that I found engagebay! Pros I really signed up for so many softwares. I needed GetResponse, HubSpot, funnel.io & automate.io to build my Funnel. It cost me 1,2k a month. EngageBay has all that functions in one. And its so sheep. The support is so good and fast. Cons The dashboard reporting. Its not bad at all. But for my situation, I could need more customizability to create a KPI Dashboard. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Engagebay cost less and give you everything you need. Review Source fS fulvio S. Admin manager Information Technology and Services Used the software for: 6-12 months ### "complete sw " July 7, 2023 4.0 Good product, can offer many features, not easy use. Pros it allows to manage multiple aspects of youur bisness at a really good monthly rate Cons In my experience is too complex for my micro business. A little bit difficult. Just for example making a proposal is like building a landing page, too much for us. Review Source DD Denis D. CEO Environmental Services Used the software for: Less than 6 months ### "A great option for company CRM" August 19, 2023 5.0 Perfect Pros I really like the overall quality of service. EngageBay team is doing a great job. The product is very functional and can be adopted to any sort of tasks. Plus, it is the best all-in-one solution in comparison to other solutions in the market. You can manage any sort of task with the help of EngageBay. What is more important for me, is that support team is very helpful and responsive. I believe it is an important part of any business relations Cons I really like how the product is being developed and update. Any tine bug is a quick fix with the help of Support team Review Source DP Deepak P. CIO Telecommunications Used the software for: 6-12 months ### "Best Marketing tool" March 15, 2024 5.0 Pros Automation process lined to your DataBase. Cons Its a big product but Tutorial are less, less automation video support on social media/ you tube, It should alway better to put more video on integration Review Source CV Candice V. Sales Manager Real Estate Used the software for: Less than 6 months ### "Great CRM!" December 11, 2023 5.0 Pros I am new to Engagebay but have been incredibly happy with the CRM and support received so far. I have tried a few CRM's in the past, and Engagebay is by far the best. Cons Have nothing bad to report so far. As I have only been using the CRM for just over a month, nothing obvious has stood out to me. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Hubspot is far too expensive. Engagebay is user friendly and offers great support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho had terrible user support and not a great CRM Review Source AJ AADI J. Marketing manager Education Management Used the software for: 6-12 months ### "Best CRM software in town" April 1, 2024 5.0 Pros It's reliability and the 24/7 customer support by the team is commendable. Cons Their UI could be better. Although it's good but there's a scope of improvement. Review Source RF Ryota F. Business Development Executive Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review" January 4, 2023 5.0 Pros Meager the duplicated e mail address immediately and can see the result of import easily. Cons Some of the original category can not change.Ex, I would like to make "Email" category mandatory but can not. Review Source VR Verified Reviewer Managing Director Oil & Energy Used the software for: 6-12 months ### "We do use it as a CRM now" August 12, 2022 4.0 We are actually making use of Engagebay in our operation and that says it. Pros Easy to understand. Intuitive. When questions, simply click at the bottom left chat box and typically you have an answer within a few minutes. Customer support is great. - We had Hubspot before, but was a white elephant, we never used it, too complex. This is a much easier solution. Cons When not used in a while, I forget the wonderful details, that make this product powerful. My shortcoming. Review Source MB Michael B. Owner Computer Software Used the software for: Less than 6 months ### "Simply and effective crm" January 17, 2024 5.0 Pros Very easy to use Quick setup Lots of features Free trail Saves me lots of time Cons At present I have not really got a negative to the software Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Es estupenda." July 20, 2023 5.0 Pros Es una herramienta de facil aprendizaje, intuitiva y acorde con lo que uno necesita. Cons Hace falta imcorporar funciones como Google Meet Review Source OH Olivia H. Founder Human Resources Used the software for: 6-12 months ### "Wonderful customer service" April 6, 2022 3.0 Pros The customer service is very good whenever there is a problem you can write in the chat and you will be helped. Cons Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM We were convinced by the demo-appointment Review Source MO Michael O. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "The best CRM I've ever used" August 2, 2024 5.0 I have been able to do everything i need plus more in engagebay and the guys on the helps desk are awesome Pros I like pretty much everything about engagebay Cons i cannot put my similar automations into folders. i cannot search automations in the search bar Automations do not allow date finder however there is a work around for this so its not too much of a problem Reason for choosing EngageBay CRM it seemed to do everything i needed and more and was so much cheaper Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.