# Page 16 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 376-400 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Levi B. CEO Financial Services Used the software for: Less than 6 months ### "A real rivel to HubSpot" March 22, 2022 5.0 The customer service has been amazing and we have had very little problem getting started using Enagagbay after spending a year with Hubspot. Pros Engagebay has everything one needs from a CRM and then some. We previously used Hubspot and in terms of functionality, there is not much difference between the two. But in terms of value for money Engagebay is so much better. In addition, customer support is really second to none. I have never had an issue that they were unable to solve almost immediately. The sales pipeline system works perfectly as does the contact management. Cons In terms of cons the only aspect I would suggest is that at time the UX is not as intuitive as one would like,e However, the customer support and the value for money make up for any deficiency in this area. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Engagebay was a similar product for significantly less money. Review Source BM Brenden M. AE Information Technology and Services Used the software for: Less than 6 months ### "The best CRM" May 7, 2024 5.0 Amazing experience with great customer service. Pros The ease of use and the team that reached out to make sure I had a proper demo done of the tool Cons That I wasn't prepared for the full scale use case because my previous CRM tools had sucked! Review Source NM Nathan M. Director Marketing and Advertising Used the software for: 6-12 months ### "The perfect small business all in once CRM" August 15, 2022 5.0 We had one issue at setup jump on the live chat and it was all sorted within 10 minutes. our previous crm had a digital service ticketing system. 'yuck' Pros Ease of use, no costly setup fees and the ability to plug & play. If you're looking for that all in one sales & marketing tool for your business this is it. Cons Not a critical feature but more templates in email & landing pages would be awesome. Reason for choosing EngageBay CRM The ability to scale up without having to go to a system that involves costly onboarding fees. Review Source TJ THeresa J. COO Medical Devices Used the software for: 2+ years ### "Please customer" January 26, 2023 5.0 Pros Customer services is A++. Any issues I may be experiencing is easily resolved. Cons Sometimes trying to find a particular screen through the profile menu can be challenging. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho did not fit our needs Review Source TC Tom C. Owner Graphic Design Used the software for: Less than 6 months ### "Tom Cruz review" August 23, 2023 5.0 Very affordable, and easy to use . Pros The easy way to have all in one and the complete set of functions Cons By now none, I need to use for a while and see, but by now is easy. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Review Source MD Michael D. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Just started but planning on upgrading." July 26, 2023 4.0 The little I have personally been involved with has been positive. I had a demo of the whole software the other day and was pleased with the agent being able to answer my questions and point me to what I wanted to know. Pros I am just starting to do the work. I had someone doing the work. Easy to send out email broadcast. I plan to expand to upgrade next. So far I like what I see. Cons Haven't used enough to comment on the negative yet. Haven't seen negative yet. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Mostly price and the recommendation from the person I was working with. Review Source SP Shane P. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Great feature set without a huge price tag" October 26, 2022 5.0 Keeping track of customer interactions and a big task list is my main requirement. Emailing newsletters and updates to customers is another important requirement. Engagebay does this well. I have only needed to contact customer service on one occasion, and my enquiry was handled very promptly and professionally. I cannot fault their customer service. Pros Primarily use Engagebay for keeping track of contacts, reminders, email follow-ups and sending newsletters. It is easy to use and has plenty of features. The screens are well-designed and not cluttered. It is easy to use, and you don't need to be a genius to setup automations if you want to use them. Cons I can't think of anything that I dislike about the system. My needs are simple, but I can see that Engagebay can do a lot more than I am using it for. Review Source KV Kobus V. Mr Internet Used the software for: I used a free trial ### "Is ENGAGEBAY Worth the Hype? My Honest Review and Experience" April 4, 2023 5.0 It\`s a reliable and valuable tool for any size businesses, small 1-man or large, looking to streamline their marketing activities and improve their efficiency. Pros One of the standout features of EngageBay is its user-friendly interface. Even for those who are not tech-savvy, it is easy to navigate and find the tools you need. The dashboard is well-organized and intuitive, allowing users to access the various features without feeling overwhelmed. As a user, I can manage all of my marketing activities in one place, making it easier to keep track of everything and stay organized. Cons I had no real problems or issues - and like the product overall. Affordability, user-friendly interface, and range of features make it a solid choice. Reason for choosing EngageBay CRM Free trail. Extra features. Priced well and affordable\* Review Source CM Camila M. sales Program Development Used the software for: 1-2 years ### "the support team is very friendly and helpful" February 16, 2024 4.0 Pros It is good that we can bring together all our contacts on a single platform to communicate through emails, calls, and messages. In addition to being able to have a record of what we do with each contact Cons I don't like that when we make a sequence we have to re-tag all the contacts one by one so that the emails start sending each other Review Source VR Verified Reviewer Marketing Exe. Information Technology and Services Used the software for: Less than 6 months ### "EngageBay All in One CRM" June 22, 2023 5.0 EngageBay CRM is good to use in monitoring your sales and contact list. Pros What I like in Engagebay is this is all in one CRM with marketing tool. Cons Even though I am subscribed to basic features, the features are very limited. Review Source SG Stephen G. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding Customer Support" April 11, 2023 5.0 I needed a cost prohibitive plan form that has every thing to market my fitness business along with the automation. I was using multiple pieces of software well over 300+ a month and Engagebay has replaced all of them at a fraction of the price. Pros Really it's the all in one marketing Automation. I can send leads here and quickly get them in an SMS or email campaign. Cons Their documentation is not stellar however there chat support is excellent. I've never waited more than 2 mins to get a support rep and they've always solved my problem instantly. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Price Review Source DL David L. Boss Of ME Health, Wellness and Fitness Used the software for: I used a free trial ### "First Tech Support Call" April 3, 2023 5.0 Pros I Just had my first Tech Support Issue at EngageBay and \[sensitive content hidden\] handled it VERY quickly & easily. Also, when I was experimenting with another competitive platform, I could get NO direct contact with any Tech Support. With EngageBay, when they could see I was not setting up their platform (while I was experimenting with the other one), I got FOUR phone calls from living people at EngageBay in a matter of 2 or 3 days! ... So THAT is Amazing! Other than that, Cons I am JUST now setting EngageBay up. So I'm not able to Comment much on that yet. Reason for choosing EngageBay CRM \[sensitive content hidden\] had EngageBay as a Top Choice for New Startups. And \[sensitive content hidden\] has a GREAT reputation. Review Source MD Mirna D. Marketing Generalist Information Technology and Services Used the software for: 1-2 years ### "Good Product , Customer service and Cost" November 29, 2021 5.0 Pros The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick. Cons Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly. Switched from [ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/) Our campaigns volume increased and EngageBay was offering the features we needed at the best price compered to other options at that time. Review Source sA sneha A. Email Marketing specialist Media Production Used the software for: I used a free trial ### "More improvement required " June 1, 2024 3.0 Pros To be very honest i have used this service twice only in free trial the functionality is good for sending email and they also provide accurate result but while investigating the email i came to know that they are using mailgun service for sending emails. Cons The service provider they are using earlier it was very useful for bulk email marketing but now a days they are worst cause they do not change the IPs regularly which necessary to compit in the email marketing today and the same thing facing by engage bay, other wise the software is good for sending emails Review Source Response from EngageBay June 6, 2024 Hi Sneha, Thanks for sharing your feedback. May I know what was the issue you faced with your email campaigns. Based on that, we can get it checked. Thanks, EngageBay Team Ameenuddin M. Manager Accounting Used the software for: Less than 6 months ### "Robust and affordable CRM" April 19, 2024 5.0 Pros It is a robust and simplest CRM. I like the user interface and the automations which makes my life easier. Cons I hate the part where there is a limit on the number of nodes in the automation. Review Source LM Lee M. Senior Financial consultant Insurance Used the software for: 6-12 months ### "Excellent CRM Solution." November 8, 2023 5.0 Excellent individual and small business solutions Pros Accounts for all the necessary elements of effectively managing and tracking customer engagement. Cons If there has to be a least liked category I guess I would say a bit more customization of reports and workflows would be helpful Review Source Saroj .. ceo Information Technology and Services Used the software for: I used a free trial ### "Excellent Services" March 8, 2024 5.0 Pros Im using it for email marketing which is working amazingly for my business Cons No cons, Because we haven't face any difficulties yet Review Source LB Lynsey B. Head of Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A great web-based system" July 7, 2022 5.0 I really enjoy using EngageBay and it is one of the easiest and most useful CRM system I've used. Pros It is, on the whole, easy to use, gives me flexibility to drive leads, manage contacts and execute and manage email campaigns. Cons Automations are useful but not easy to initially navigate or set up - could do with some addition guidance around those. Review Source VE Veronica E. Affiliate Retail Used the software for: I used a free trial ### "Great for use by Affiliates" May 10, 2023 5.0 Great experience, user-friendly, and easy to use, with the option to upgrade, when you are ready to. Pros This is a product to use with great landing page templates, which are easy to customize to suit your needs. You can upgrade with more futures, but if you are an affiliate needing only an adding page, I would recommend using Engagebay. Cons I really do not have any complaints as this is very user-friendly. Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis engagebay crm" October 10, 2023 5.0 I liked this software because it put a well-prepared sales team in place who is always ready to listen to you and solve your problems and also one with an efficiency that exceeds expectations Pros their sales team is very well prepared and they are always available to resolve our problems. the effectiveness of this software surprised me Cons for the moment I have not yet encountered any difficulty Review Source VR Verified Reviewer Growth Manager Public Relations and Communications Used the software for: Less than 6 months ### "User for Business Development" September 20, 2023 5.0 Pros It is fairly intuitive, fantastic support and I've found it's really made the building of campaigns very simple. I love the background of stats and it's really easy to learn and teach other people how to use it. I picked it up and was able to navigate and use the platform within a few days. Cons At times it can be a little washy in terms of operations which means you'll be going back and forth to check operations have been completed. While usually this is an infrequent occurrence it can take you out of the workflow. Review Source MS Mamadou S. CEO Automotive Used the software for: 6-12 months ### "All tools on hand" August 16, 2022 5.0 very happy user Pros Engagebay is a marketing automation tool that helps you send your email campaigns, track your leads and monitor your analytics. The tool is easy to use and also has a drag-and-drop layout, which makes it simple to build customers relationship. It also comes with an array of templates and pre-designed emails that you can use to get started. It offers many features like the ability to send automated follow-ups, segment your contacts and more. Cons easy finding the settings and adding anther user Review Source CP Chad P. CRM Manager Mental Health Care Used the software for: Less than 6 months ### "EngageBay Review" October 14, 2021 4.0 Overall EngageBay has been easy to setup within our business and we are getting on track with becoming more efficient in using EngageBay. The Automation have been really great to have our clients journey more streamlined to free up more time for other tasks. Pros The email broadcast feature has been really great to schedule our messaging to clients. Having pre created email templates with all branding makes it easier to quickly prepare messaging for out going communication. Tasks has been great to track where we are at with clients and makes it easy for the team to see what's going on and if someone needs to fill in, its easy to tell where clients have been left off. Cons There has been some small bugs needed to be fixed and the Engage Bay team has been great about jumping on these and getting them sorted out for us. The integration into our business hasn't been as smooth as it could be with transitioning from other programs into Engage Bay, we have had to keep running both systems for the early stages so nothing gets missed. Review Source aG anita G. Owner operator Food Production Used the software for: Less than 6 months ### "Positive experience, excellent for my small business" January 19, 2024 5.0 It seems to have just about any feature you'd need. It's really easy to just dive right in, I had my lists and landing pages set up in under an hour, without the need to consult any help documentation. Pros The layout is brilliant, very user friendly from the moment you start. A generous free plan allows you to explore before you subscribe. Cons Nothing so far! I haven't explored all it's features but I've yet to find anything that I don't like. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing EngageBay CRM Ease of use, stylish layout, great free plan Review Source Elías G. Web Developer Marketing and Advertising Used the software for: 1-2 years ### "Affordable and feature rich" November 18, 2021 4.0 Pros The interface works very fast and it has a lot of features. The free plan is great and the paid plans are on low prices. Cons It has so many features that some of them are not complete enough. Also, the user interface is not at the level of other competitors. Reason for choosing EngageBay CRM It has a lot of features I need and a good price. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Yes, I switched from MailChimp because I wanted an integrated platform. 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