# Page 17 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 401-425 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Martin B. Owner Facilities Services Used the software for: Less than 6 months ### "Best on the market" May 18, 2023 5.0 I tried severall solutions like Hubspot. UX is simply the best and pricing is very good compared to Hubspot (much to expensive) Pros Easy to use, maybe in future a more "modern" design of the backend? But allround absolutly the best on the market Cons Nothing i can think of... Very good fast and friendly support. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price and available options. No need for other things, everything under the hood. Review Source Muhammad I. Web Design & Developer Information Technology and Services Used the software for: Less than 6 months ### "One of the best CRMs with support that understands you" December 20, 2018 5.0 Email marketing and sales activities have never been easier and EngageBay has done it easier. This application not only gives me the lead magnet that can make it easier for me to get new customers but also gives me the ability to engage them with marketing activities to make them loyal customers with all the features in this CRM. Pros To be honest, I just met CRM who can understand what I need to make my small business will promising to grow in the future and I can get it when using EngageBay. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. Cons What I dislike is, that I always get the best answers I need and make them use them as one of my favourite CRM applications. Automation on Email Marketing need more improvement. Review Source Response from EngageBay December 22, 2018 Thanks for your feedback Ilham. We are pleased to have patrons like you who like our product. We are constantly working towards making EngageBay the best marketing and sales automation platform for growing businesses. MA Mishan A. Owner Hospitality Used the software for: Less than 6 months ### "Good solution for a lot of marketing projects" December 20, 2021 4.0 Good experience. It think the above sums it up pretty well. Pros In the beginning I appreciated the price of what I was getting for what I was paying. My marketing manager seemed to be happy and I saw there were a ton of products I wasn't using, but was looking forward to implementing in time. There are several different areas that are organized into sections, which are helpful, as long as you know what you are looking for. The support is steller. Each time I used the live chat ont the site, I was helped very quickly. \[SENSITIVE CONTENT\] is a superstar on the webchat and always had answers to my questions. Cons I quickly found out that my marketing manager was limited by functionality. She said there were several features that limited her ability to create an amazing template, or at least fulfill the needs of what I was hoping to achieve. I also didnn't like that each time I added someone to the system, they had to pay for access to my account. I have employees and a lot of freelancers that I was hoping to use, but they certainly wouldn't pay to work on my acccount. Once I started adding a few, the prices got to a place where I wasn't comfortable any longer. It was probably still more competitive than other software of similar caliber, but I wish we would have started with me knowing what I was getting into. Had I known the price up-front for adding multiple users, I would have considered this against others with a different perspective. Review Source DS David S. Head of Sales Information Technology and Services Used the software for: Less than 6 months ### "Great all in one CRM" February 3, 2023 5.0 I get to run my sales, marketing and support within one platform! Love the support from the support team. \[sensitive content hidden\] has been fantastic in helping me set up my account in real time. Pros I love the automations and campaigns. Very innovative! Cons Nothing that I've come across so far! Support has been instrumental in helping me set up my account. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing EngageBay CRM Great Support that add to all this feature rich CRM! Review Source ND Nicholas D. CSM Computer Software Used the software for: Less than 6 months ### "Review - Engage Bay" July 8, 2022 5.0 We're loving it! Pros It's a very powerful tool for what we need - CRM, tickets management, live chat. I also love the way everything can be connected to each other, and the flexibility to create automations, workflows, and views for the software to work exactly as we need. The customer service is awesome as well ! They reply very fast and are always able to help us out. Cons It's far from being a drawback, but precisely due to the fact that everything can be customized, it takes a while to understand how everything works the first time you start using and setting up the platform. But it gets easier very soon as you go. Reason for choosing EngageBay CRM It's way more functional Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Cost/benefit, merging all activities into one single platform Review Source SJ Scott J. NIL Information Technology and Services Used the software for: 1-2 years ### "Great solution at a reasonable price" November 24, 2023 5.0 Pros Feature rich, easy to use, nice interface, good knowledge base, helpful support, reliable, good price. Cons Nothing, it really does everything we need. Review Source LH Loraine H. Marketing Marketing and Advertising Used the software for: 6-12 months ### "Engagebay Product Review" October 20, 2021 5.0 Overall it's okay. I like this automation system if you want a smooth marketing experience for the users you really need to use marketing automation. Pros What I like about this software is the smooth creation of the landing page. Cons Working on Automations and workflow. It takes me hours to finally use it. It's really tiring testing if the process is going well. Reason for choosing EngageBay CRM It is easily managed and understandable. It's simple but creative. Review Source JB Jasmin B. Head of email & sms marketing Internet Used the software for: 1-2 years ### "Go for Engagebay!" June 16, 2022 5.0 Good experience, my business grow a lot thanks to them! Pros Good efficient and effective software, intuitive and easy to use. Great CRM to use for Marketing automations, Good costumer service! Cons NO SMS sending Function, missing a lot of important function but when you ask them they adding them normally Review Source Paul N. CEO Fund-Raising Used the software for: Less than 6 months ### "Service is always there" August 26, 2022 5.0 Superb Pros If I have a question I just click in the bottom left of my screen and state my issue, and within a few minutes it is solved by a real person. Excellent support! Cons I have not found any negatives so far. Still looking. Reason for choosing EngageBay CRM Simplicity and depth of the features Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) They cancelled my account as I didnt use it for a while Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "A Great All Rounder" May 26, 2022 5.0 Great Service - 2nd to none Pros Price, Multi Functionality, Automations, Cons User Based Pricing, Set Up, Complexities (but not their fault - all multi-tools like Hubspot, ClickMovements, Engagebay have lots under the hood) Review Source Nitya K. Sr Email Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "All Lead activity is tracked by EngageBay" September 18, 2022 4.0 Pros Engagebay allows us to automate many processes, such as sending automated emails, tracking user data, daily meet-ups, support tickets and tracking the lead status or funnel stage. Cons The creation of Landing pages is not possible. The Livechat integration is not available at the moment. Review Source BR Braulio R. Founder & Tour Leader Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A game-changer for small brand that aim to grow fast" August 14, 2021 5.0 I have managed to organize all prospects, communications and marketing assets in a single tool. Pros Engagebay is easy to use and the support team is always available. Thanks for creating this Cons The basic version is super-powered. No complaints but some limitations are pushing to Growth plan. Alternatives considered [Close](https://www.capterra.com/p/132667/Close-io/) Reason for choosing EngageBay CRM More suitable and integral solution. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More tailored for small growing businesses. Review Source Vaibhav K. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Best Alternative To Hubspot" March 22, 2023 5.0 Pros They have similar features to Hubspot marketing automation Cons They use SMTP servers and then Direct email integration like HubSpot Review Source KA Kathy A. VP of Marketing Education Management Used the software for: 1-2 years ### "Email Marketing & Database Tool" March 7, 2024 4.0 Pros It's fairly user friendly and most of our locations can utilize it without much training. The support is also responsive and can usually resolve any issues that arise. Cons The email marketing lacks formatting abilities that would allow you to make the templates more brand specific or modern looking. Review Source TL Tess L. Marketing and Communications Associate Information Technology and Services Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] Customer Support" November 29, 2022 5.0 Pros \[SENSITIVE CONTENT\] has done an amazing job at dealing with any customer support issues in a timely, efficient, and professional manner. If I had any future questions, I would be delighted to be assigned to him. Cons There was nothing of note to mention for this section. All issues were fixed simply and efficiently. Review Source TB Tim B. CMO Hospital & Health Care Used the software for: 6-12 months ### "Full-featured product with excellent support!" June 13, 2022 5.0 Support is excellent. Someone is always available to answer questions and they actually know what they're talking about and know the product, and integrations. Asked MANY questions and every one was answered immediately. Never got "someone will get back to you in a day or two". Pros Engage Bay offers many features and integrations not found in competitors in the same category. Similar to Hubspot without the ridiculous cost. Great for a smaller company that needs a full-service marketing tool. Cons It's just the learning curve like any other new tool. Review Source FS Finlay S. Analyst Financial Services Used the software for: I used a free trial ### "EngageBay Review" August 30, 2023 4.0 Good, a few things like ease of use could be better but all features I needed were there Pros The ease of creating contacts and adding notes to each contact whilst on calls is perfect Cons The main user face can be difficult to navigate sometimes Review Source MSS Martin Stigaard S. Entrepreneur Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great software for startups and small businesses" February 24, 2022 4.0 We've only been using the CRM for a couple of months, but already feel like our data is a lot more consolidated. Integrating a signup-form on our website was easy, and sending out e-mails from the system is a breeze as well. We are now looking forward to getting our teeth sunk into the other features in the system, so we can roll them out and help ourselves and our customers get an even better and more seamless experience. We will soon be integrating data from our WooCommerce platform, to have even more consolidated data to work with in the system. Pros The amount of features in EngageBay, the customer service and the ease with which to use the software are really good. And of course the price is very competitive. Cons Onboarding was not specific process, but on the other hand, customer service is always there to help with any queries we've had. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Lemax](https://www.capterra.com/p/117668/iTravel-Software/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Pricing and the amount of features in Engagebay definitely swayed us. Review Source NC Nikunjkumar C. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Value for money" October 9, 2020 5.0 Excellent experience Pros Easy to use Easy to train new staff on functionality Cons All good, Nothing much. most features are good to use Reason for choosing EngageBay CRM Price range for same feature Review Source Response from EngageBay October 26, 2020 Thanks for the review Nikunj VG Vineet G. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Best Booking Platform" July 25, 2022 5.0 Overall I only use the booking appointment feature so I like that the most. Pros I simply use the booking appointment feature. So I liked it the most. Cons NA, I only use appointment booking feature never tried another thing. Review Source MW Markus W. Mail Orders Manager Publishing Used the software for: Less than 6 months ### "Email Validation" March 15, 2024 5.0 Pleasant, easy to use, simple and user friendly. Pros I like that you have someone there who is willing to answer your questions and work with you. When you are new to a CRM system, these questions are not always the smartest question, so I appreciate a patient answer that enables you to also learn how to perform a new function. Cons Can't think of anything to say right now. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) EngageBay is a better fit for what we need and thus less costly. Review Source Dara N. eCommerce Email Marketer Cosmetics Used the software for: Less than 6 months ### "Highly recommended for those just starting out" July 7, 2022 5.0 I'm using EngageBay mainly for CRM. Pros I like that EngageBay already has a comprehensive CRM system even for the free version. I checked out other CRM systems, and EngageBay has friendlier user interface and with more features. For a first-time user, I was able to customize the system to fit my needs. Their system was easy to use. In just a couple of hours, I was able to upload 200+ leads and customize them. Cons I haven't used it extensively yet. It's nothing like Salesforce, but EngageBay already has what I need at the moment. Review Source RH Robyn H. Director E-Learning Used the software for: Less than 6 months ### "Everything in the one place" October 14, 2021 5.0 I love it! Pros I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.... customer data, sales processes, tasks, marketing, lead capture and management, email broadcasts, automations, calendar, appointments.... it's all here. Love it! Cons Haven't found anything yet that I don't like. Reason for choosing EngageBay CRM I have used Active Campaign in the past, but the cost was prohibitive for my current needs. Review Source KM Karen M. Ninja Hospital & Health Care Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the BEST!" April 20, 2023 5.0 We are able to schedule broadcasts and reach more customers. Pros I find most things like this difficult to use. I am not so tech savvy. \[sensitive content hidden\], my trainer, rep and now savior is amazing! He is so patient and helpful! I wish you could clone him! Cons I have not really fully explored what is available. Since it is difficult for me, I have to learn in small increments. Reason for choosing EngageBay CRM Price and options Review Source MK Michael K. CEO Marketing and Advertising Used the software for: 6-12 months ### "Perfect in every way" October 26, 2021 5.0 LOVE IT :) what else can I say Pros This software does what it suppose to do and does it perfectly. Used for clients CRM and management of leads Cons NONE at all, I personally do not use the landing page builder I use another excellent product but CRM is perfect Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.