# EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EngageBay CRM Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 JW Jason W President and CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge.“ September 23, 2025 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.“ August 12, 2024 YT Yohannes T CEOProfessional Training & Coaching, 2 - 10 employeesUsed the software for: I used a free trial. “It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations.“ October 16, 2024 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “However, it has some limitations in customization, scalability, and customer support, which may affect its suitability for larger or more complex organizations.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kuma W. Marketing Consumer Services Used the software for: I used a free trial ### "CRM Experience " February 21, 2025 5.0 It's was very good and all futures are less cost. Pros EngageBay CRM, some of its commonly praised features include its all-in-one nature (combining marketing, sales, and service tools), its affordability compared to some competitors, and its user-friendly interface. Many users also appreciate the free plan option for small businesses or startups. Of course, whether you would like it depends on your specific needs and priorities in a CRM. Cons The marketing and sales and service tool. It's user-friendly interface. Review Source PN Phil N. CEO Marketing and Advertising Used the software for: 2+ years ### "Best CRM Ive used" May 12, 2025 5.0 Fantastic - from start to finish - the right CRM backed by incredible support. The CRm streamlines and the support ensure you get there fast Pros The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used Cons So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) price and options and support ensured i made the switch Review Source CS Carol S. Founder CEO Management Consulting Used the software for: Less than 6 months ### "Mediocre at best" March 3, 2025 2.0 I've emailed the CEO about my issues and he's never bothered to respond. It's because of the issues we've had that I'm even writing this review. Others need to know this is not a good CRM. Pros Good support where you can actually schedule a call with a human. Cons Most everything else. It's not remotely user friendly. The way "Deals" are structured is totally confusing. I was promised by my sales person that it would function like Active Campaign, which I'd used for years but increased in price 4x. Engagebay isn't remotely the same and we've had perpetual problems with it. I, unfortunately, signed up for two years and am sorry I did. I'm now stuck with it. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) The price went up 4x, which was a total ripoff considering the amount we used it for. Review Source SK Satou K. Administrator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best CRM at reasonable price" January 20, 2026 5.0 Pros The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market Cons It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere Review Source Response from EngageBay March 13, 2026 Thank you for sharing your feedback and for highlighting what’s working well for you. We’re glad to hear that the CRM, email marketing, and sequences are helping streamline your work, and that the templates and pricing provide good value compared to other tools. Making powerful capabilities accessible to growing businesses has always been an important goal for us. We also appreciate your honest feedback about analytics, reporting, and the mobile app. Enhancing reporting depth and improving feature parity on mobile are areas we continue to invest in as the platform evolves. Thanks again for taking the time to share your experience and for being part of the EngageBay community. RP Robin P. Principal Education Management Used the software for: 2+ years ### "Very highly recommended! " May 12, 2025 5.0 Pros I've been using EngageBay for my small business for five years, and it's been wonderful. A standout has been the support offered via livechat, which has always been ultra-responsive and very helpful. It's also extremely cost-competetive, which is very important for a small business like mine. I can't recommend it highly enough. Cons Nothing! It's met all of my small business's needs beautifully. (I need to keep writing here to meet the minimum character requirements.) Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Initially cost, but then full CRM functionality Review Source BS Bruno S. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A powerful CRM with amazing support, even on the basic plan" April 23, 2025 5.0 Overall, I'm very happy with EngageBay. I'm still getting to know all the tools it offers, but it already feels like a very complete and well-designed solution. I’ve tried several CRMs and this one stands out, not only because of its features, but because of how well the support team treats you. I definitely plan to continue using it. Pros What I like the most is how feature-rich the platform is, even with the basic plan. It offers tools for marketing, sales, contact management, automations, and more. All in one place. The interface is intuitive and clean, which helps a lot when you're getting started. The help desk team is absolutely fantastic. Fast, kind, and incredibly helpful every time I reach out. That level of support is not easy to find and really makes a difference, especially when you're learning the platform. Cons Nothing major for now. Some features require a bit of a learning curve, but that’s expected with any powerful platform. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was looking for a more complete and affordable CRM that could grow with my business. After trying a few others, I found that EngageBay offered the best combination of features and usability. Review Source JK Jim K. Owner Publishing Used the software for: Less than 6 months ### "Easy to setup, easy to use. Superb support" April 21, 2025 5.0 Easy to setup, easy to use. Superb support. Best I've found Pros Superb customer support. You get to chat with a real person when you need one easily (Their online help is great), not some chatbot Cons nothing so far.. They have answered all of my setup and user questions Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price, ease of implementation, and customer Support Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot was too difficult to setup, wasn't responsive customers support Review Source KC Kim C. Snr VP Sales and Rights Publishing Used the software for: 6-12 months ### "Love Engage Bay" December 4, 2024 5.0 I love it. I have been using it since February 2024, having come over from Hubspot, and it's just much easier to use, doing all the same things, for about 1/4th the price. The customer support is awesome. Rarely can I not get help when I need it, and I always get what I need handled. They are a great team at Engage Bay, and I'm really happy I moved over to it. Pros Everything. It's just a super simple CRM to use and I love using it as do my 5 salesmen that work with me. Cons Not much at all. I rarely run into problems with it, actually. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Too expensive and features I was having to pay for that I didn't need. Review Source YT Yohannes T. CEO Professional Training & Coaching Used the software for: I used a free trial ### "Affordable All-in-One CRM with Some Integration Limitations" October 16, 2024 4.0 My overall experience with EngageBay CRM has been positive. It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations. Pros What I liked most about EngageBay CRM is its competitive pricing, which is great for small businesses. The user interface is intuitive and easy to navigate, making it simple to manage tasks. I also appreciate that it’s an all-in-one solution, offering tools for marketing, sales, and customer support in a single platform. Cons What I liked least about EngageBay CRM is that it doesn’t integrate with many third-party software applications, which is critical for our business needs. Aside from that, it has been a good experience overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM I chose EngageBay CRM because it offered an affordable all-in-one solution that seemed perfect for a small business like ours. The pricing was very competitive compared to other CRMs, and the user interface was intuitive and easy to navigate. It seemed like a great fit initially, offering the essential tools we needed for marketing, sales, and customer support in one platform. Review Source MT Mark T. CEO Investment Management Used the software for: Less than 6 months ### "My go-to CRM Solution! " March 27, 2025 5.0 Super easy onboarding and seemless integrations Pros I am a huge fan of EngageBay’s CRM ease of use and high-qualify features. There customer service is exemplary and i recommend them highly without reservation. Cons I can't think of anything i had an issue with tbh. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM Ease of use including integrating with other platforms Review Source PKK Praveen Kumar K. Sales Manager Information Technology and Services Used the software for: I used a free trial ### "Experience with Engagebay" November 7, 2024 5.0 Pros User Friendly UI, Simple Navigation tools, Report analytics Cons The Pricing is bit high and also the need to buy the credits for extra features Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing EngageBay CRM We have gone with other CRM as the pricing is high Review Source JW Jason W. President and CEO Marketing and Advertising Used the software for: 1-2 years ### "Reliable Affordable and packed with features" September 23, 2025 5.0 EngageBay has been a reliable platform for our mid sized marketing team. We use it daily for managing leads, running campaigns , and automating client follow ups. It's rare to find this many feature bundled together at such an affordable price. Pros The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge. Cons The interfaces takes a little time too get used to at first , would love to see deeper native integrations with third party apps. Review Source HK Hitesh K. Administrator Information Services Used the software for: Less than 6 months ### "EngageBay Helped Me Stay Organized and Save Time" November 3, 2025 5.0 EngageBay has truly been a game-changer for me by bringing everything together. Marketing, sales, and customer management were all consolidated in one place previously. I was juggling multiple tools for email lead tracking and follow-ups, which was not only confusing but also incredibly time-consuming Pros What I genuinely appreciate about EngageBay is how it simplifies everything for users. It brings together email marketing, CRM, automation, and customer support into one platform, tired of hopping between different tools. Its a wonderful to have everything I need in one place Cons Honestly, there is very little to dislike about Engagebay. My experience has been consistently smooth, and everything has been consistently smooth and everything functions just as I expected Review Source LW Laura W. Marketing Assistant Financial Services Used the software for: Less than 6 months ### "Great CRM for small business" November 21, 2025 5.0 Pros Easy to use platform, automations are intuitive and make a lot of smaller tasks very easy to manage. The UI is great and the learning curve was small. Support is always readily available and friendly. I use several different CRMs in my position and this one has by far been my favorite. Cons There are some small things that I wish were able to be handled by automations that Engagebay cannot at this time, but so far I've been able to find simple workarounds. Review Source SK Susan K. Manager Apparel & Fashion Used the software for: 2+ years ### "Am a happy client" March 9, 2025 5.0 It is very easy to navigate, and it's user friendly for those without experience. They offer competetive prices Pros All of their products are very good. Their service is great l don't hesitate to refer anyone to them Cons So far so good, l don't have an complain Review Source MR Maria R. Marketing Manager Staffing and Recruiting Used the software for: 6-12 months ### "Sleek and Robust CRM" March 6, 2025 5.0 EngageBay is an All in one CRM that offers marketing and sales features along with service desk and live chat. After using it for a few days I found it offers a decent range of features along with good customer support. Pros EngageBay is a good CRM that is easy to use and navigate. The interface is sleek and it offers robust features. Cons The only thing that I dislike is the delay in updating campaign stats. Review Source MR Mark R. Vice President of Sales Information Technology and Services Used the software for: Less than 6 months ### "EngageBay Review" August 7, 2025 4.0 Overall, it's been very good. For our needs and size of our organization, it feels like a good value for the cost. Pros Ease of use and interface are well laid out. Also tech support has been great, responsive and informative. Cons The "warm-up" period for your email takes too long and the requirements to move to the next level are illusive. Review Source RB Richard B. Web Developer Information Technology and Services Used the software for: Less than 6 months ### " Impressive Support Made All the Difference with EngageBay" May 8, 2025 5.0 Although I started out not knowing much about the platform, the excellent support team made my experience smooth and productive. I was able to set up all the automation I needed, and now everything is running as expected. EngageBay turned out to be a powerful tool once I got past the initial learning phase. Pros The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs. Cons The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out. Review Source VR Verified Reviewer Design and Marketing Manager E-Learning Used the software for: Less than 6 months ### "A Game-Changer for Our Business" October 7, 2024 5.0 This is the best marketing CRM system I have used! Pros EngageBay has completely transformed the way we manage our customer relationships! As a small business, we needed an affordable CRM solution that didn’t compromise on features, and EngageBay has exceeded our expectations on all fronts. The user interface is incredibly intuitive, allowing our team to quickly learn and start using it efficiently. The ability to have all our marketing, sales, and support tools in one place is a huge time-saver. From email marketing automation to lead scoring, everything works seamlessly. The visual pipeline gives us a clear overview of our sales process, helping us stay organized and focused. What really stands out is the exceptional customer support. Whenever we’ve had questions, the EngageBay team has been prompt and helpful, ensuring that we’re maximizing the platform’s potential. Cons There is nothing not to like about EngageBay Review Source AB Anthony B. Administrator Accounting Used the software for: Less than 6 months ### ""EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly"" January 31, 2025 4.0 EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly, packed with features, and offers great value for the price. The customer support team is outstanding, and \[sensitive content hidden\], in particular, went above and beyond to assist me. He was knowledgeable, patient, and quick to resolve my queries. Highly recommend EngageBay for businesses looking for a reliable CRM with top-notch support. Pros It is comprehensive CRM so for small teams it is good software and centralized System. the Customer Support is good. Cons Will update as we use for longer period. Review Source mA matt A. sales agent Financial Services Used the software for: I used a free trial ### "EngageBay CRM: Affordable & Feature-Packed Solution" February 12, 2025 4.0 A powerful, cost-effective CRM ideal for small to mid-sized businesses. Pros Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support. Cons Limited advanced customization, some integrations need work, and the mobile app could improve Review Source AG Ayesha G. Founding Principal Management Consulting Used the software for: Less than 6 months ### "Quite a Bit to Offer " February 19, 2025 5.0 The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience. Pros I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most. Cons I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan. Review Source James B. Agency Manager Marketing and Advertising Used the software for: 6-12 months ### "Cheap yet still packed full of features" December 29, 2024 5.0 Overall I've had a very positive experience using it. When i first started in marketing, it was the tool i learned everything on and I'm very glad it happened that way since it was so easy to use. Pros In my experience, its incredibly hard to find a free CRM/email tool that is as feature packed as Engagebay without spending a fortune on it. Cons Parts of the UI could've been a little bit easier to navigate. Review Source AG Alexey G. Sales Manager Publishing Used the software for: I used a free trial ### "Solid CRM system" December 23, 2024 5.0 I am not that experienced in CRMs in general. I've tried different ones throughout the time, but this one is the best in terms of getting it tailor made for you. Also love marketing stuff. Pros It has everything you need at one place, and it is extremely easy to set-up. Cons You paying per user. I know it is to mich to ask, but some users dont need the full functionality of the CRM. But unfortunately it is with most of CRM systems like this. Review Source AC Andrei C. Social Media Specialist Professional Training & Coaching Used the software for: Less than 6 months ### "EngageBay is a great platform for streamlining one's work" February 11, 2025 5.0 Pros Its versatility when it comes to streamlining social media operations. Cons There aren't any cons that I would be able to realistically nominate. The platform functions fairly flawlessly for my needs. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.