# Page 3 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 51-75 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cV chai V. Founder Marketing and Advertising Used the software for: 6-12 months ### "EngageBay Review" October 3, 2024 4.0 Pros What I liked most about EngageBay CRM is its all-in-one approach, combining sales, marketing, and customer support tools in one platform. It offers automation features that help streamline tasks like email marketing, lead generation, and customer follow-ups. Its user-friendly interface and affordability make it accessible for small and medium-sized businesses, and the integration capabilities enhance overall efficiency. EngageBay also has good customer support and provides value for teams looking for a cost-effective yet robust CRM solution Cons What I liked least about EngageBay CRM is that its advanced features, such as reporting and analytics, can feel limited compared to larger CRM platforms. Some users might find the customization options restrictive, especially if they need highly tailored workflows. Additionally, there can be a bit of a learning curve when setting up automation, and the interface, while user-friendly, could benefit from more modern design elements. Depending on business needs, the scalability for larger teams may also feel constrained Review Source YY Yashwanth Y. Business Development manager Education Management Used the software for: Less than 6 months ### "EngageBay - The only CRM you need" December 9, 2024 5.0 It is a quite good and satisfying CRM out of all the platforms out there! Pros It is really easy to use CRM! Would recommend this to any user. Cons I didn't like the UI of the platform initially, but it proved to be very efficient Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM Pricing, ease of usage, adaptability and the functionality Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Due to the pricing of the other products vs ease and usability of engagebay Review Source KT Khim T. Director Professional Training & Coaching Used the software for: I used a free trial ### "Go for Engagebay, your friendly CRM!" December 11, 2024 5.0 The technicality eg setting appointment schedule could be a bit cumbersome but for a good reason. Above all the customer helpdesk has been superb especially Charles who has been most patient and supportive, resolving every challenges or queries I had since day 1. Pros To begin with, for a CRM beginner, Engagebay is a great choice and business partner - providing many easy to use templates. It takes a bit of getting used to but with the team support especially Charles and also Bob & Mark, the journey has been rather easy. Auto meeting schedule facilitates proactive engagement. Cons There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. Review Source RSC Rajdeep Singh C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great Support and Quick resolution" November 7, 2024 5.0 Its a quickly deployed platform which is good in marketing and automation Pros Support, Ease of use and Cost effectiveness Cons Social Suite is not that great, they should include social suite as a new module Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Ease of use and cost effectiveness. I found it the best amongst other CRM and All in one marketing platforms Switched from [Aritic Pinpoint](https://www.capterra.com/p/161540/Aritic/) Support from customer service department was not that great Review Source Rémy G. COO Consumer Goods Used the software for: Less than 6 months ### "The All in One Solution I don't want to miss" December 18, 2024 5.0 Pros EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently. Cons I am a huge fan of it. There are no downsides. Review Source CA Chris A. Implementation Specialist Logistics and Supply Chain Used the software for: Less than 6 months ### "Nice Forms and superb support" March 6, 2025 5.0 really friendly and quick support that helped me with my issue. Beautiful forms Pros Easy to use and quick to set up. Forms are highly customizable Cons not much, just some stuff is behind a pay wall, but that is to expected Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing EngageBay CRM Very quick to setup and highly customizable. Review Source DB Dan B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great CRM for Business" February 23, 2025 5.0 Overall positive! Just what my small business needed. Pros Easy to setup. I was able to get this working within 30 minutes. So quick. Cons Too many emails sent from vendor initially Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing EngageBay CRM Easy to setup, cloud hosted and cheap for startup. Review Source rA rahim A. responsible IT Warehousing Used the software for: I used a free trial ### "a good CRM and not expensive " December 5, 2024 4.0 Pros all option that offer, like the book appointment, all api, the simplicity of use... Cons It's only in english, the sav only in english Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing EngageBay CRM It's a good functionel CRM and it's not expansive Review Source Elizabeth M. Marketing Manager Legal Services Used the software for: 1-2 years ### "Great, Value for Money Solution for a B2B" August 26, 2024 4.0 We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand). Pros It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date. Cons There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing EngageBay CRM Best value for money and best overall features as against market leaders for BRB. Review Source JJ Jobin J. Lead Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Great Customer Support" January 2, 2025 5.0 Pros The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform! Cons One thing I’d like to see improved is more advanced customization options. Otherwise, the platform is fantastic! Review Source VA Vishal A. Owner Financial Services Used the software for: 1-2 years ### "My experience with Engagebay" October 25, 2024 4.0 Overall it is a fluent experience using engagebay. Pros ease of use and simple to get started with. Cons Some levels of automation can be still better. Alternatives considered [Leadpages](https://www.capterra.com/p/203635/Leadpages/) Reason for choosing EngageBay CRM just took a trial and i liked the features better. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) it was expensive for similar features. while other features i did not use much. Review Source CS Chris S. COO Information Technology and Services Used the software for: 2+ years ### "Great value for the cost!" November 18, 2024 5.0 They have all the important features to manage a campaign and thought their support was timely and helpful. Pros In our case we needed to communicate with a large email list and found engagebay an affordable way to do that. They have a good set of features to manage campaigns and receive feedback on email sent and opened. Cons There are some features that high end services offered but at their price point I felt like we received excellent value. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Engagebay has a fair price for a good set of features. Review Source JD Jerker D. CEO Education Management Used the software for: Less than 6 months ### "DON'T BUY THIS SYSTEM!" October 31, 2024 1.0 As an example, the system is totally useless, I have spent two weeks trying to get by all the non logic functions and bugs to even send a newsletter. I can't even filter on the objects attached to a contact. The Sync with Hubspot was a scam, we spent 20000€ to get our data over from Hubspot. Pros Nothing Cons Everything Review Source Response from EngageBay November 8, 2024 Hi Jerker, I'm sorry to hear about your experience. Until the account is warmed up, we have a limit on how many emails you can send, just to ensure your domain reputation does not get impacted. Also, may I know what the issue was with the sync and who you paid the money to? We do not see any additional payments other than the subscription cost. JP Jigs P. Development Head Computer Software Used the software for: I used a free trial ### "Powerful, Affordable CRM for Small Businesses" October 21, 2024 4.0 Pros I found EngageBay CRM to be highly intuitive and user-friendly. Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. The pricing is also very competitive, especially for startups and small businesses. Customer support is responsive, and the platform offers good customization options for workflows and dashboards. Cons While EngageBay offers a broad set of features, some advanced functionalities (like deep reporting and analytics) feel a bit limited compared to more premium CRMs. Additionally, integrations with third-party tools are improving, but it lacks some of the deeper native integrations that larger platforms provide. The mobile app also has room for improvement in terms of speed and usability. Review Source AK Aditya K. Digital Marketing Executive Market Research Used the software for: 6-12 months ### "Engagebay one of my go to choice for Email marketing and automation. " September 13, 2024 4.0 It's a really good tool for sales and email automation. I like the no code platform and creating landing pages is really easy. Also, I like the customer support so much, any issue or error that arises, it gets fixed so early. Pros Customer service is top notch, Dashboard again is really good and easy analytics, EDM/Landing page creation so easy and in a breeze. Cons Initially it takes time getting used to when creating the EDM's and Landing page. Certain features are hidden or it takes time to reach them and find them. But once you know its really easy. Review Source DD Derrick D. Creative Marketing Specialist Automotive Used the software for: Less than 6 months ### "Satisfied Customer" January 31, 2025 5.0 So far, I have been able to create forms and automations that makes gathering interest fairly easy. Pros The available tools are very diverse with a low learning curve Cons The reporting could be a little more robust Review Source LS Linda S. Marketing Accounting Used the software for: 1-2 years ### "Best services" October 5, 2024 5.0 Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place. Pros EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time. Cons EngageBay CRM is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform. Review Source RS Rakesh S. Marketing Director Professional Training & Coaching Used the software for: Less than 6 months ### "A Comprehensive and Robust CRM" November 5, 2024 5.0 Pros EngageBay's CRM integrates well with its marketing and sales module and it helps me manage my entire sales pipleline, track deals and organize customer information with an ease. It offers 360 degree contact view, pipeline visualization and task management. Cons Although it offers excellent features but it lacks some of the advanced reporting that are essential. Review Source FG Facundo G. Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great CRM and MKT Module" November 5, 2024 5.0 Great so far, I have had a great support when i needed. Pros Support, easy to use. The similarity with other MKT platforms Cons No dashboard with recent activity and contacts tracking Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Because I used Keap in a 40% of its power and is too expensive. Review Source SS Sharon S. Professor Education Management Used the software for: Less than 6 months ### "Robust CRM for Small Business" April 15, 2025 5.0 Pros EngageBay has been a solid choice for my business. I have been using it for a few months now I and I like the contact management, Email marketing and automations. Cons There are a few minor bugs like delay in the broadcasts and bulk actions. Review Source GT Giuliano T. Co-Founder Photography Used the software for: Less than 6 months ### "EngageBay watch this space " November 11, 2024 5.0 Stoked, love it, cheap and effective which is 100% what my SMB needs. Pros Cost effective all in once crm and their CSM team is present and available. Which is important to me as I am in Australia. Cons Some parts of the system push notifications are not clear and they disappear very quick. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) expensive for what it did and does not much else for our business needs Review Source SV Sagar V. Director Marketing and Advertising Used the software for: I used a free trial ### "Best CRM for startups " January 18, 2025 5.0 Pros I like the forms most, it is very simple to create Cons Landing pages need to improve more creative Review Source Kushagra G. Owner Accounting Used the software for: I used a free trial ### "Nice and easy to use!" December 24, 2024 5.0 Very nice and good experience! Recommend it to everyone! Pros Clean website and easy to use! Very responsive team. Cons Persistent messaging! Following up and emails become a lot sometimes. Review Source DC Daniel C. Managing Director Computer Software Used the software for: I used a free trial ### "Great way to find compatible services" December 8, 2024 5.0 Overall, a great way to locate software that is fully integrated with all your business needs Pros It is a great way to locate software exclusively compatible with my business Cons The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;) Review Source DG Dhruv G. Sr. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great platform for CRM needs" January 6, 2025 5.0 Great platform for CRM needs, the support team is also very quick in responding to any queries. All in all worth the money. Pros Ease of use Quick response of support team in all time zones Cons Fir advanced features, assistance of support team is required, that sometimes becomes a challenge Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.