# Page 4 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 76-100 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Anuvind S. Engineer Computer & Network Security Used the software for: Less than 6 months ### "Easy to use and affordable " December 21, 2024 4.0 Describe your overall experience with EngageBay CRM Pros One of the standout features of EngageBay CRM is its user-friendly interface, which makes it easy to navigate and manage customer relationships without a steep learning curve. The affordable pricing makes it an attractive choice for small and medium-sized businesses. Cons The upload limit is a bit restrictive and could definitely be increased to provide more flexibility and accommodate larger files or data, offering a better overall user experience. Review Source WA Wasim A. Marketing Lead Marketing and Advertising Used the software for: 1-2 years ### "EngageBay Experience " November 8, 2024 4.0 It was good & easy to use accuracy was also quite cool Pros CRM dashboard was very good and easy to understand Cons Slowness was one of the issue which we faces Review Source SK Shiva K. Product manager Marketing and Advertising Used the software for: Less than 6 months ### "EngageBay CRM: Comprehensive, Affordable, and User-Friendly" November 14, 2024 5.0 My overall experience with EngageBay CRM has been excellent. It is an affordable yet powerful CRM solution that has helped streamline my business operations. The platform's ease of use, combined with its extensive features, has improved my team's productivity and customer engagement. Pros EngageBay CRM offers a robust set of features at a highly competitive price point. The platform is incredibly user-friendly, making it accessible even for beginners. I was particularly impressed with its all-in-one capabilities, combining CRM, marketing automation, email marketing, and customer support in a single platform Cons Some advanced customization options are limited compared to other high-end CRM . Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Solid all-in-one platform" October 2, 2024 4.0 Pros They have a pretty generous free plan to try things out and a very wide product-range so that you can do everything from EngageBay. Cons The layout/navigation in the platform doesn't feel super natural to me. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Close](https://www.capterra.com/p/132667/Close-io/) Reason for choosing EngageBay CRM Better range of products and more generous free plan to try things out. Review Source AT Arthur T. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great and easy to use starter CRM" March 19, 2025 5.0 Pros Easy to use and pricing model was very generous for the amount of features you get. Cons None, but I do wish the free tier offered a little more to get used to the platform. Review Source MS Marcus S. Ceo Computer Software Used the software for: Less than 6 months ### "Fantastic CRM, great value for money" October 16, 2024 5.0 Positive! It's a great, comprehensive and easy to use CRM Pros How comprehensive, easy to use and great value engage bay is. Cons Honestly, I haven't got a negative thing to say about engage bay, it will easily fit the needs and requirements of a lot companies of different sizes. Review Source ST Sohendra T. Digital Marketing Coordinator Information Technology and Services Used the software for: Less than 6 months ### "EngageBay CRM The Perfect Package " December 5, 2024 5.0 All good providing the perfect solution for Email Marketing with bunch of ready template, easy navigation and perfect designs. Pros EngageBay CRM is overall the best bundle or we can say the complete package and Email marketing is way to go partner from EngageBay as of now but the features are offering are unmatched nice designs, ready templates, landing page creator and more at a very affordable price. Cons All is good as of now but they can improve the support. Review Source AG Annie G. Virtual Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Engagebay 5-star Review" September 12, 2024 5.0 Pretty good. Does what it's supposed to do. Pros Has all necessary features needed, prompt customer support Cons There are few email templates to choose from. Review Source GB Gavin B. Owner Media Production Used the software for: Less than 6 months ### "Excellent resourse" December 26, 2024 5.0 Has been exactly what I had hoped for when I found it Pros Email tracking - excellent - has done exactly what I needed it to do Cons I have no complaints yet - everything works just like promised Review Source SC Steve C. VP of Marketing and Communications Health, Wellness and Fitness Used the software for: 6-12 months ### "Pleasantly Surprised" July 17, 2024 5.0 I've used this platform for about 6 months now. Once I got passed the warmup process there have been no limits. I highly recommend it. Pros I like the platform overall. I went in just expecting an email platform but have gotten so much more out of it. The landing pages and ability to bring in my own coding into their platform has saved lots of time for me. Their customer service is top notch and responsive. Cons It's not the BEST platform out there. And it's priced that way. No knock against it at all. The best platforms out there cost a fortune. This is the best bang for your buck you'll get anywhere bar none. If money is no object go someplace else. Pound for pound eEngagebay is the real deal. Alternatives considered [Moosend](https://www.capterra.com/p/147042/Moosend/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing EngageBay CRM Mostly price but I could have went either way as I do like Moosend and Klaviyo and have used them in other capacities in the past. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Brevo](https://www.capterra.com/p/132996/brevo/) Both Brevo and Constant Contact had poor customer service. Their product was too limited and when you really wanted to use features in the product they had a new bundle for you to purchase. They were honest and their sales tactics were offensive. Review Source VS Vikram S. Business Head Arts and Crafts Used the software for: 1-2 years ### "Excellent Free Chat System for Boosting Customer Engagement!" August 29, 2024 5.0 EngageBay's free chat system has been a game-changer for our website! It's user-friendly, efficient, and perfectly integrates with our platform. We've noticed a significant improvement in customer engagement and support response times. The customization options are also great, allowing us to tailor the chat experience to match our brand. Highly recommend this tool to anyone looking for a reliable and cost-effective chat solution! Pros EngageBay's free chat system which is a game changer for our website. Cons Mobile app lags sometimes, message delivery takes time sometime that need an improvement. I am using the free version, I hope that is not an issue. Review Source PA Priscilla A. Product designer Information Technology and Services Used the software for: 1-2 years ### "Excellent " September 23, 2024 5.0 Seamless experience, definitely recommend for anyone that is looking for a seamless experience like mine. Pros I love the interface very straight forward. Cons Nothing, everything was pleasing to the eyes. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted something new and better, for my work. Review Source JT Jason T. Project Manager Construction Used the software for: Less than 6 months ### "This Is A Great Initial CRM For Start-Ups and Growth Phase Businesses" July 12, 2024 4.0 I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of Hubspot, however the pricing for that was way to high for the current company that I work for. Engagebay delivers most of the same features, though some of the workflow is different. There is also a learning curve with any new CRM. Pros Engagebay does a great job with contact management, emails, and call lists at an very affordable price. It does what other of the big name CRMS do, at a fraction of the price Cons There are some things I would like to streamline with this CRM such as putting in a contact note without having to go all the way into a contact under a note. It would be nice to be able to be able to edit a note or task from the contact list screen, rather than having to go all the way into a contact. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Pricing, Great Response by your sales team. This gave us the features that we were looking for, while fitting our budget. We will be making some changes within the next year to our plan and seats as there will be a need to adjust and integrate more features Review Source PL Phoebe L. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great and affordable CRM" October 17, 2024 5.0 I think it’s a good CRM for anyone that is either starting out or budget conscious. Pros It’s an easy to use an affordable CRM that contains everything we need from automations to analytics and campaigns. Cons The dashboard is probably needing a bit of improving, but aside from that it’s all pretty good Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) It was getting too expensive to use Active Campaign Review Source AK Andrzej K. owner Media Production Used the software for: I used a free trial ### "Great Tool" October 20, 2024 5.0 i'm just starting and learning, but I see great possibilities Pros marketing automation and sales automation Cons nothing, I'm think it's complex tool suitable for everyone Review Source AC Alicia C. Owner Real Estate Used the software for: Less than 6 months ### "Positive feedback on Engagebay" September 10, 2024 5.0 The service is prompt when you have a question and it is working well at the moment for what we need. Pros Keeps all info in one place, easy to navigate and helpful service! Cons Takes a bit of time to get everything all set up, but this is to be expected. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM the price was a lot more reasonable for the size of our company Review Source LK Laurent K. Sales and Marketing Analyst Staffing and Recruiting Used the software for: 1-2 years ### "Wonderful CRM with Outstanding Customer Support" September 3, 2024 5.0 Pros EngageBay is a CRM tool that is worth considering as it offers excellent features, outstanding customer support and very easy to use. Cons I have not found any major issues with the product apart from a few lags here and there Review Source AS Amy S. Loan Originator Financial Services Used the software for: Less than 6 months ### "Interactive Trainings " November 21, 2024 5.0 The support is good but I wish there was more interactive training on how to best use Engagebay to optimize my business and ROI for the CRM Pros The simplicity of the program and feature to schedule appointments Cons Does not interface with Apple mail and iCal Review Source KS Kellie S. Owner Education Management Used the software for: 1-2 years ### "Happy with service and product" September 25, 2024 5.0 Very good. Used mainly for regular emails to customers. Pros Easy to use. Excellent customer service. Cons I have no real issues with Engagebay CRM. Very happy with it. Review Source SC Sara C. Digital Marketing Strategist Consultant Marketing and Advertising Used the software for: I used a free trial ### "Accepted a Free Trial & Saw What All The Fuss is About" July 31, 2024 4.0 I just accepted the free trial to see what everybody has been talking about it being a great and powerful tool for marketing, and I can attest now that I've seen, that I do agree 100%. Pros I like how it aligns most platforms with one another, nearly every other software available doesn't streamline the process of connecting all profiles. Most issues are caused by the time it takes to connect them all (like hoops you're made to jump through just to get to that point), I am always searching for a better "main hub" situation because each one, I've learned in my own experiences, that not one single platform, hub, account management, and otherwise, never do ALL that you need them to be able to do. One may do 15 things that the other doesn't but that one missing those 15 features may have the one feature that you really needed to lighten the load or something. Its always something or 5 things, but for the money EngageBay seems to be true to their word, and have nearly mastered the all-in-one hub Cons Cost, make it accessible for everyone, even consider a free option because more times than not, someone will desperately need the features that are restricted usually in free-trials or free plans, and end up buying regardless to satisfy that need. Review Source NJ Nikki J. Proprietor Airlines/Aviation Used the software for: Less than 6 months ### "Definitely worth persisting and getting through the initial learning curve. " November 21, 2024 5.0 It takes a while to get to grips with it, but once it all starts making sense it definitely helps to organise my leads. Pros Compared to many other CRM tools, it is quite an affordable option. Cons There is a fairly steep learning curve to begin with. Review Source RH Russell H. Company Director Marketing and Advertising Used the software for: 6-12 months ### "I highly reccomend this CRM" October 24, 2024 5.0 Really great piece of software. Really comprehensive feature set. Pros Really easy to set up and use. The support team are always on hand if I need anything. Cons Not found anything yet. Maybe more automation options for the basic plan. Review Source MW Melinda W. Owner Hospitality Used the software for: I used a free trial ### "Amazing customer service. Very helpful and super polite. I've found my CRM home!" September 17, 2024 5.0 Great, quick and thorough customer service with highly competitive rates Pros Amazing customer service. Very helpful and super polite. I've found my CRM home! Cons Nothing as of yet I will update if anything goes wrong. Review Source SD Steve D. Management Construction Used the software for: 6-12 months ### "Recommended!" November 7, 2024 5.0 Great experience with Engage Bay, recommended to others. Pros Customer Support is second to none, great features. Cons N/A. There hasnt been any issues we weren't able to overcome Review Source RC Ruby C. Interior Designer Building Materials Used the software for: Less than 6 months ### "The overall review reviewed!" December 13, 2024 5.0 Very happy with the way my application was handled and my questions were all answered. Pros The fast response to my questions and if I needed anything else,very helpful in all aspects. Cons Everything seemed great I can't really say that there wasn't anything I didn't appreciate. 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