# Page 5 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 101-125 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mili S. Assistant Manager - Digital Marketing Marketing and Advertising Used the software for: 6-12 months ### "Incredible Engagebay" August 8, 2024 5.0 It has been an incredible experience. We transitioned to EngageBay from our previous tool, which we used for almost three years. The transition was much simpler, and there's so much more we can accomplish with EngageBay. Pros EngageBay has been an incredible tool for our automation needs. We've been using it for a while now, and it has so much to offer. I'm extremely happy with this tool. Cons The landing page creation sometime is a difficult task as we have to make changes to mobile and dekstop version for all the sections. Switched from [Netcore Email API](https://www.capterra.com/p/147847/Pepipost/) Wanted to get more automation done on several complicated clients. Review Source MW Melinda W. Owner Hospitality Used the software for: I used a free trial ### "Amazing customer service. Very helpful and super polite. I've found my CRM home!" September 17, 2024 5.0 Great, quick and thorough customer service with highly competitive rates Pros Amazing customer service. Very helpful and super polite. I've found my CRM home! Cons Nothing as of yet I will update if anything goes wrong. Review Source AF Alexander F. Ceo Mining & Metals Used the software for: Less than 6 months ### "Engage bay review " September 14, 2024 5.0 Superb experience. Easy to use interface Pros Very engaging software. I really enjoyed using this to contact my customers and do promotions Cons Nothing. The overall system was very easy to use and effective Review Source MS Mike S. Operations Marketing Information Technology and Services Used the software for: Less than 6 months ### "EngageBay is a game-changer CRM" September 18, 2024 5.0 Since we implemented EngageBay, we have seen a noticeable improvement in our marketing efficiency and sales processes. Pros Engagebay has been a game changer for our business. As a small medium sized company finding a comprehensive affordable was a big challenge for us. Engagebay has exceeded our expectations. The live chat feature is a lifesaver and the support resources like articles, youtube videos are incredibly valuable. Cons The mobile app has limited features and doesn't offer full range of features that are available on desktop version. Also, I have found a few performance issues while dealing with large volumes of data. Review Source DW David W. President Accounting Used the software for: Less than 6 months ### "EngageBay - Just What I Was Looking For" August 8, 2024 4.0 Overall I am very pleased with EngageBay. It is the best solution I found for addressing my CRM and marketing campaing needs. Pros 1\. The functionality and flexibility to develop and manage comprehensive marketing campaign management . 2. The ability to create multiple landing pages to support a variety of lead magnets. 3. Very responsive support Cons There really is very little not to like abount EngageBay. There is a learning curve which is not difficult but easy to miss some details early on in the set up and development. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing EngageBay CRM More flexibility and functionality. EngageBay is a better fit for my needs. Switched from [GrooveFunnels](https://www.capterra.com/p/230282/GrooveFunnels/) Ease of use, better integration of functionality, and more complete. Review Source NB Nancy B. President Management Consulting Used the software for: Less than 6 months ### "My experience with EngageBay (so far)" August 14, 2024 4.0 Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be current, so used the csv import for my contacts on another email service provider. Pros Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services. Cons I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To try another option. Mailchimp is offering less for their free plans Review Source DT Denise T. Assistant Manager Automotive Used the software for: Less than 6 months ### "Best CRM i've ever used" August 26, 2024 5.0 I've used other CRM but this is the one that is hands down the best. Pros It helps me automated sending emails to clients Cons the free version should include more function. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I've heard of better things on engagebay Review Source RC Ryan C. Ceo Design Used the software for: I used a free trial ### "Recommended " November 14, 2024 5.0 Again, it was super easy to use and I recommend it to other people Pros It was easy to set up and use. I found it to be one of the better CRM programs I have used Cons I wasn't quite busy enough to use it to its full potential, but I know I used to to navigate around and check things out Review Source SC Shayna C. Sales Rep Building Materials Used the software for: Less than 6 months ### "Great CRM!" October 16, 2024 5.0 Great experience with everything to do with this service Pros Ease of use, multiple functions to choose from Cons Having to use with certain frequency to keep account active Review Source rH raed H. Owner Mental Health Care Used the software for: Less than 6 months ### "Excellent engagebay crmi" October 22, 2024 5.0 Pros Excellent services of engagebay crmi I recommend Switched from [Vista Social](https://www.capterra.com/p/239366/Vista-Social/) Excellent services of engagebay crmi I recommend Review Source AS Anuj S. Manager Marketing and Advertising Used the software for: Less than 6 months ### "The best substitute tool for CRM and marketing" August 1, 2024 5.0 This software, in my opinion, is excellent and a great replacement for Hubspot and other tools. Pros Even though we've only been using it for two months, the app has received positive reviews thus far. The simplification and automation of repetitive tasks is commendable as it results in time and effort savings. The integration of apps is superb. The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute. Cons I believe there is room for improvement in the GUI. Given how basic the template and library are, I suppose Engagebay can do better. Review Source NM Nishant M. Digital Marketing Marketing and Advertising Used the software for: Less than 6 months ### "EngageBay: A User-Friendly Platform with Seamless External Integrations" August 8, 2024 5.0 Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options. Highly recommended for anyone looking to simplify their marketing and sales processes! and also it is very budget friendly and best for small business Pros I recently started using EngageBay, and I have to say, I'm impressed with its user interface and external integrations. The platform is incredibly user-friendly, making it easy to navigate and use, even for someone who's not very tech-savvy. The clean design and intuitive layout ensure that I can find what I need without any hassle. Cons Nothing as now the platform is really good and I have started using it recently so don't have any negative things right now. Review Source MC Milap C. Digital Marketing Expert Information Services Used the software for: Less than 6 months ### "All-in-One Marketing and Sales CRM Solution" August 2, 2024 5.0 EngageBay stands out as a versatile and cost-effective CRM solution. It offers an impressive array of tools for email marketing, lead generation, and customer management, all within a single platform. The seamless integration between marketing, sales, and support makes it an ideal choice for businesses looking to streamline their operations and improve customer relationships without breaking the bank. Pros Comprehensive platform with integrated marketing, sales, and customer service tools. Affordable pricing plans suitable for small and medium-sized businesses. User-friendly interface with robust automation features. 24/7 customer support with helpful resources and tutorials. Cons At this time, there are no significant drawbacks to report regarding the use of EngageBay. Review Source AS AEROLL S. Digital Project Manager Automotive Used the software for: 1-2 years ### "Engagebay's Support Chat: Reliable and Efficient" June 21, 2024 5.0 Despite this, I highly recommend Engagebay's support chat for anyone looking for reliable and efficient customer service. Their dedication to helping users navigate the platform more than makes up for its current limitations. Pros I've been using Engagebay for our email automation since last year, and their support chat has been incredibly helpful throughout. Every time I've had an issue or needed assistance, the support team responded promptly and provided clear, effective solutions. They have been a great help in ensuring our campaigns run smoothly, and their professionalism and expertise are truly commendable. I highly recommend Engagebay's support chat for anyone looking for reliable and efficient customer service. Cons However, one area where Engagebay could improve is in its automation capabilities. While it covers most basic requirements effectively, there are limitations when it comes to more advanced automation needs. Some specific automation features and customization options are either missing or not as robust as we would like. Review Source BS Bhavkirat S. Commercial Director Medical Devices Used the software for: 6-12 months ### "Must Use Engage Bay" September 22, 2024 5.0 Perfect Time-Saving Value for money Friendly UI Pros The ability to work flawlessly without any bugs and issues Cons Honesly, everything about this CRM is very captivating and I loved it. Review Source HS Himanshu S. Sales Manger E-Learning Used the software for: I used a free trial ### ""Affordable and User-Friendly CRM with Room for Growth" August 12, 2024 5.0 Overall, EngageBay CRM offers a positive experience, especially for small businesses, due to its affordability, ease of use, and comprehensive all-in-one platform. However, it has some limitations in customization, scalability, and customer support, which may affect its suitability for larger or more complex organizations. Pros EngageBay CRM is highly valued for its affordability, all-in-one platform that integrates CRM with marketing and sales tools, and its user-friendly interface. Cons EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features. Review Source VS Vijay S. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "EngageBay is a user friendly Software" August 4, 2024 5.0 Pros I have started using EngageBay for a few days now and for me surprise it is very easy to use CRM. It offers a lot of features at a small price. Cons For me as a new user, I find no issues with the product so far. Review Source VR Verified Reviewer Senior Business Development Specialist E-Learning Used the software for: Less than 6 months ### "EngageBay CRM Review: User-Friendly and Supportive" July 22, 2024 4.0 Pros I recently started using EngageBay CRM for sales, and I’m pleased with its simplicity and user-friendly interface. Whenever I have questions or concerns, the support team responds promptly and helpfully. Cons As a new user, I’m still exploring all the features. So far, I’d rate it 4 stars. I plan to update my review after spending more time with the CRM and getting to know its capabilities better. Review Source PK Philip K. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Best CRM Software that I have never used so far!" August 6, 2024 5.0 Pros I have been using this tool for a few months now and I am happy that I have made a right decision of selecting this tool. It is very much easy to use and understand. It offers excellent features at a very small price. Cons I have found no issues with the product so far Review Source AW Ashley W. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Worth a try" August 8, 2024 5.0 Overall really happy with the product on offer and suits my needs Pros The multigage of products able to be offered to us like having live chat on a help desk Cons Can be a little complex to learn but given time it was ok. Review Source SM Shelley M. Director Information Technology and Services Used the software for: I used a free trial ### "Good experience with customer service" October 16, 2024 4.0 It was great and the customer service team were very helpful Pros I like the platform, it's easy to use, and the customer service team are very responsive and helpful. Cons Had trouble with setting up the email template Review Source BL Brandon L. Owner Management Consulting Used the software for: Less than 6 months ### "Great Value CRM" September 2, 2024 5.0 Easy to use and easy to implement into my business for tracking deals. Pros Very simple and easy to use interface. Good value Cons Free plan could use a larger contact limit Review Source Luis Miguel S. Graphic Designer Sr Design Used the software for: I used a free trial ### "Great Tool... but its not for entrepreneurs" July 31, 2024 5.0 Pros It's easy to use, very intuitive, but you can have the hole experience only if you are a well established company Cons Only the price, because I'm starting, just for that Review Source BE Bradley E. CEO Media Production Used the software for: 1-2 years ### "Engagebay CRM Review" August 14, 2024 5.0 Great customer service and responded efficiently. Pros Great software for businesses and efficient to use. Cons I would like more one on one training on how to properly execute everything. Review Source AD Alexander D. Marketing Automation Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great all-in-one tool" July 16, 2024 4.0 i use this tool shortly, but overall i have good experience Pros Easy to use, many possibilities, many features, great customer service Cons missing recommenders, missing consent category Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.