# Page 8 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is EngageBay CRM the right CRM solution for you? Explore 908 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (908) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 176-200 of 908 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Marie A. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Great HubSpot Alternative!" June 20, 2024 5.0 Pros EngageBay is a great alternative to it’s pricier, more widely known competitor, HubSpot. Cons On several occasions, the data integration got corrupted, which unhinged our database contact lists and tags. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM The price, as it was only a fraction of the cost vs. HubSpot. Review Source RB Ragen B. Sales & Marketing Construction Used the software for: Less than 6 months ### "Ok for small businesses, but doesn't have all the features we would like" October 17, 2022 3.0 Generally, we've not had a bad experience, but it hasn't been great either. The customer service is very good, you get quick answers to questions using the chat function, and they are very helpful behind the scenes. And the software is enough for what we need right now, but I think we'll outgrow it within a year, which will be frustrating! We're 4 months in and have had to upgrade twice, which gets expensive when it's for multiple users. Pros The contacts page is very good. The information is easy to enter, filter and search. Overall I'm very pleased with this section of Engagebay. Also, the social suite is great, we use it to post to various sites on a regular basis and it's easy to use. Cons The call log page, because we don't make the calls through Engagebay, is very limited. It shows very little data and you can't sort or filter it at all. Disappointing. Also, the reports are very basic, you get some pretty graphs but you can't drill into the information for more details at all. So its usefulness is limited. Review Source VR Verified Reviewer CTO Internet Used the software for: Less than 6 months ### "Absolutely horrible!!" September 14, 2021 1.0 I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them. Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay. The support team's solution? Purchase credits to "verify the contacts" to be able to use them. So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work?? Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced. Engagebay has set me back a lot with this. Avoid at all costs! Pros At first I liked what it offered for the free plan (things that other similar services didn't offer for free). Cons It doesn't work at all and the support team asks you to purchase credits for it to work. Reason for choosing EngageBay CRM Engagebay offered email sequences in the free plan, besides the usual things that each of these services offered for free. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Engagebay offered email sequences in the free plan which turned out to not work at all. Review Source Response from EngageBay September 24, 2021 Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to support@engagebay.com including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check. LH Leonie H. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Great Features for a Great Price Point" October 15, 2021 4.0 As a solopreneur, I am able to run a mid size business very cost effectively and efficiently while being able to keep up the contact and communication with clients and prospects. Pros I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management. Cons I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better I also think the same about the Newsletter design. Would love to have a Quiz feature or more complex form capability. Reason for choosing EngageBay CRM When looking at the features vs price, EngageBay was a clear winner when compared to other alternatives. Review Source Krishna D. Performance Marketing Marketing and Advertising Used the software for: 6-12 months ### "Must have CRM tool for big or small organization." May 19, 2024 5.0 Overall, this tool is easy to implement and use and thanks to their support team which is avl 24/7 to help us. I used the tool during my internship, then I suggested the same to my current organization and hence, that's how we implemented it and now our whole team is using it and loving it. Pros 1\. It's collaborative working environment is so easy to implement and adapt. 2. We don't have to worry about losing our data anymore as all the data is now stored on the cloud. 3. Their server never gets down so our team works any time of the day they want. 4. According to the price, this is the best CRM with all the relevant features as compared to the other alternatives in the market. Cons The users might get lost during their initial days of using this due to their vast featuers but their resource modules are so helpful that they helps them to get back on track. Also, their support team was always there to help us when we got lost using the tool or had any doubts. Review Source PB Peter B. Managing Partner E-Learning Used the software for: 2+ years ### "Full featured at a great price. Tech support is Super! " March 17, 2023 5.0 We're very happy with Engagebay. The software is easy to use and the support can't be beat. It's a great tool for a small business. Pros Its feature rich and fully integrated. There are forms and pop-ups that are a snap to integrate with our website. Their tech support is super. Very fast and responsive. They are great to work with for non-programmers like us. Cons If I could say anything it is that I wish I could integrate the task management function with my standard task manager ToDoist. I just want one task management tool on my desktop. There may be a way with Zapier I just haven't looked into it. Review Source CT Caurdius T. Sales Representative Wholesale Used the software for: 6-12 months ### "EngageBay Review" August 12, 2022 5.0 EngageBay allowed our company to keep proper records of our clients and their respective industry. We were able to increase our market penetration. Our sales increased by 40% in the Supermarket Industry. All this was accomplished with our new sale representative after his predecessor retired. If you want to be relative today choose EngageBay. Pros Being able to track each client via the contact and company database is critical to understanding their respective needs. this afforded me the opportunity to assist each client in further developing their respective business. Owing to the aforementioned, our clients remained loyal to us even when our competitors products were more affordable. The platform is very easy to use while integration to our daily operations was very smooth. Cons While I am utterly impressed with the EngageBay platform, perhaps it would be beneficial for the platform on include more currency options for deal recording purposes. Review Source TC Tony C. Director Computer Software Used the software for: 6-12 months ### "Simply the most comprehensive CRM and HubSpot killer around" January 7, 2022 5.0 Fantastic product all round. Moving my other business from HubSpot to this in the next 3 months. Pros The product is so easy to setup, use and support is second to none. Pop a question in the chat and I think the longest I have waited for an answer is about 1 minute. Cons nothing really, does what it says on the tin and just works really well. Reason for choosing EngageBay CRM We already use HubSpot in another business and someone recommended EngageBay as an alternative. Once on a trial I could see no reason why you would pay so much for HubSpot when this does pretty much everything the same for what I consider a spot on price for the product. Review Source DA Daniel A. President Education Management Used the software for: 1-2 years ### "Happy Engage Bay User" February 1, 2023 5.0 Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent. Pros \- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously Cons There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved. Reason for choosing EngageBay CRM We really liked the fact that we didn't need to have two different programs, one for CRM and the other for email marketing. Switched from [HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was much too costly for a business our size. I don't think they really want smaller businesses. Specifically, they had a very limited number of contacts and each time you added more their price went up. With Engagebay that's not an issue at all. Review Source AC Antonio C. Founder Computer Software Used the software for: 2+ years ### "Abandoned maintenance." March 19, 2026 1.0 Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it. Pros nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product. Cons Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business. Review Source Kevin C. Growth Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent CRM and Marketing Tool for the Price Point" December 7, 2022 4.0 Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more. Pros The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well! Cons If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would). Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price was waaaayyyy better. Review Source SL Shannon L. CEO/Founder Marketing and Advertising Used the software for: 6-12 months ### "The Best All-in-One Budget Friendly CRM Out There!" August 10, 2022 5.0 Overall, the tool has served our needs. Anytime I need to get help with something I don't understand or feel isn't working properly I can almost always get customer service help immediately through chat. They are always helpful and polite. Pros After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense. Cons There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature. Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Price point was the major reason. Review Source VR Verified Reviewer Digital Marketing Lead Computer Software Used the software for: 6-12 months ### "Best Marketing CRM" June 30, 2023 5.0 I am using it for a marketing and sales deals, as of now i am using it since from 3 years.Overall experiance with this platform is good, i have recommended this to couple of companies. Pros I like the all capabilities i am getting with in minimal cost and user experience also good.I can recommend this. Cons User interface needs to optimize while look at deals. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost is soo high Review Source CS Cristian S. Account Manager Computer Software Used the software for: 1-2 years ### "Comprehensive and user-friendly business management and marketing automation platform" November 21, 2023 4.0 Pros Marketing automation tools, which enable users to create targeted campaigns, automate workflows, and track results, enhancing overall marketing efficiency. Cons Always a new bug to account for... It makes you spend a bit more time on some processes Review Source EC Elna C. Marketing Manager Medical Practice Used the software for: 1-2 years ### "Great Technical Support" June 25, 2024 5.0 Pros The ease of use and a great experience, especially with a great support team. Cons Nothing really that stands out as of today. Review Source SS Sanjay S. Business Development Manager Computer & Network Security Used the software for: I used a free trial ### "Engage Bay Review" November 1, 2023 5.0 I could not test all features as the trial is limited but my overall experience was good and it is a very good product. However you most likely will see this only if you use the paid version. Pros The CRM has many features and also has interactive dashboards with analytics to help focus on leads and data that matter. It also integrates well with 3rd party calendars and social apps. Cons The trial version has a lot of features restricted. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM I have not made a decision over all these products as yet. I currently am using our CRM that we always have used. Review Source Mariusz K. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Love the simplicity yet powerful." June 11, 2024 5.0 Pros I love the simplicity of setup and use. Previously I used Salesforce. It's very powerful tool, but was too complicated for our nonprofit organization. Cons The knowledge base is for me too general. Doesn't cover more sophisticated issues. You need to submit ticket to get help. Review Source DW Dan W. Sr Director, Software Partnerships Religious Institutions Used the software for: I used a free trial ### "Nice Product, but not a fit for us" July 4, 2024 4.0 It has a start up not completely finished feel to it. May still need some polishing. Pros Clean UX design, responsive chat support Cons Every email that I got from their support team came twice. One would say "unverified" and one would not. It made me lose confidence in them since they were probably using their own platform. Also, my ministry requires products to have SSO. They only offered it at Enterprise level which we did not need at this time. That was really the final dealbreaker. Review Source Brendan C. Business Development Rep Information Technology and Services Used the software for: 1-2 years ### "One of the best all-in-one CRM " April 6, 2023 5.0 My overall experience with Engagebay has been exceptional. EngageBay has made our whole Sales process easy to track. We are able to easily track where a prospect is in the Sales Cycle and on the Marketing side, we have been able to run a few successful email and sms campaigns. We have also been utilizing the landing pages from EngageBay for other campaigns that we have been running and for recruiting purposes as well. Pros What I like the most about EngageBay is that it's an inclusive platform where Sales, Marketing, and Support can be able to work together on the same platform and helps these different but intertwined departments to be always in sync. Cons There is nothing I don't like about Engagebay so far, it does everything we were looking for in a platform of its nature. Review Source NG Nuran G. Head of Student Acquisition Education Management Used the software for: 1-2 years ### "I am in love with the Platform" April 18, 2024 5.0 Pros I find EngageBay a comprehensive, all-in-one solution, offering robust functionalities across organization, task automation, form and landing page creation, marketing campaign management, and result tracking. It provides an extensive toolkit essential for both marketing and sales teams, seamlessly integrating appointment scheduling, content creation, campaign execution, and data organization. Cons I haven't found a single aspect of EngageBay that I haven't liked yet. Whenever I encounter an issue, the chatbot is always there to provide instant assistance, making the experience even smoother. Switched from [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Functionalities, user-friendliness, and costs. It is the perfect tool. Review Source Álvaro M. Freelance Marketing and Advertising Used the software for: Less than 6 months ### "Una herramienta con muchas inegraciones y muy completa, un CRM de calidad y realmente eficaz" May 20, 2023 4.0 En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendentemente asequible para todo lo que incorpora este genial CRM. Muy buen trabajo el realizado también en su interfaz de usuario Pros Me ha gustado mucho su amplia funcionalidad, así como las muchas opciones de personalización que ofrece Cons En algunas áreas, como los informes, he echado en falta alfunas opciones más de personalización Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Everything under one roof" August 10, 2021 5.0 Pros EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project. Cons As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me. Review Source VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: I used a free trial ### "CRM with all functionalities, Must for any product" November 20, 2023 5.0 I loved its onboarding experience. I don't have to contact the support team to understand the platform and how it works. I found someone with less experience can also use the platform efficiently. Pros Engagebay CRM is designed to cover all the needs of CRM software. Finding the people contacts, managing their status, taking notes, follow-ups, reminders, and many other useful features are available in EngageBay CRM. It's well suited for sales and CXOs building and selling the next generation of software. Cons Nothing as of now. I found it fulfilling all the needs of managing leads properly. Review Source RJ Randy J. owner Construction Used the software for: 2+ years ### "Engage Bay CRM is a tool worth considering" January 9, 2024 5.0 Overall it is a great product. I would definitely recommend it. Pros It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out Cons its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue. Review Source Steve O. Owner Marketing and Advertising Used the software for: 6-12 months ### "Huge value for the money, and world-class support" August 9, 2022 5.0 We send email notifications to our group of volunteers to give them info on our weekly meetings, and a follow-up email the next day if they don't open the first one. We also send a text with a link to a landing page with the same info. Attendance and participation has at least doubled since we started using EngageBay a few months ago. Pros It does everything the "big name" companies do, at a fraction of the price. And the support staff is world-class. Very helpful, quick to respond 24/7. Cons Creating an email template or landing page is a little clunky the first time, but subsequent modifications are simple. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I was just looking for less expensive SMS and everything on one platform. SimpleTexting also had great support, but we're saving money with EngageBay's email and SMS, and the support is amazing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.