# Page 18 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is EngageBay CRM the right Sales Enablement solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 426-450 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kobus V. Mr Internet Used the software for: I used a free trial ### "Is ENGAGEBAY Worth the Hype? My Honest Review and Experience" April 4, 2023 5.0 It\`s a reliable and valuable tool for any size businesses, small 1-man or large, looking to streamline their marketing activities and improve their efficiency. Pros One of the standout features of EngageBay is its user-friendly interface. Even for those who are not tech-savvy, it is easy to navigate and find the tools you need. The dashboard is well-organized and intuitive, allowing users to access the various features without feeling overwhelmed. As a user, I can manage all of my marketing activities in one place, making it easier to keep track of everything and stay organized. Cons I had no real problems or issues - and like the product overall. Affordability, user-friendly interface, and range of features make it a solid choice. Reason for choosing EngageBay CRM Free trail. Extra features. Priced well and affordable\* Review Source CM Camila M. sales Program Development Used the software for: 1-2 years ### "the support team is very friendly and helpful" February 16, 2024 4.0 Pros It is good that we can bring together all our contacts on a single platform to communicate through emails, calls, and messages. In addition to being able to have a record of what we do with each contact Cons I don't like that when we make a sequence we have to re-tag all the contacts one by one so that the emails start sending each other Review Source VR Verified Reviewer Marketing Exe. Information Technology and Services Used the software for: Less than 6 months ### "EngageBay All in One CRM" June 22, 2023 5.0 EngageBay CRM is good to use in monitoring your sales and contact list. Pros What I like in Engagebay is this is all in one CRM with marketing tool. Cons Even though I am subscribed to basic features, the features are very limited. Review Source SG Stephen G. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding Customer Support" April 11, 2023 5.0 I needed a cost prohibitive plan form that has every thing to market my fitness business along with the automation. I was using multiple pieces of software well over 300+ a month and Engagebay has replaced all of them at a fraction of the price. Pros Really it's the all in one marketing Automation. I can send leads here and quickly get them in an SMS or email campaign. Cons Their documentation is not stellar however there chat support is excellent. I've never waited more than 2 mins to get a support rep and they've always solved my problem instantly. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Price Review Source DL David L. Boss Of ME Health, Wellness and Fitness Used the software for: I used a free trial ### "First Tech Support Call" April 3, 2023 5.0 Pros I Just had my first Tech Support Issue at EngageBay and \[sensitive content hidden\] handled it VERY quickly & easily. Also, when I was experimenting with another competitive platform, I could get NO direct contact with any Tech Support. With EngageBay, when they could see I was not setting up their platform (while I was experimenting with the other one), I got FOUR phone calls from living people at EngageBay in a matter of 2 or 3 days! ... So THAT is Amazing! Other than that, Cons I am JUST now setting EngageBay up. So I'm not able to Comment much on that yet. Reason for choosing EngageBay CRM \[sensitive content hidden\] had EngageBay as a Top Choice for New Startups. And \[sensitive content hidden\] has a GREAT reputation. Review Source MD Mirna D. Marketing Generalist Information Technology and Services Used the software for: 1-2 years ### "Good Product , Customer service and Cost" November 29, 2021 5.0 Pros The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick. Cons Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly. Switched from [ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/) Our campaigns volume increased and EngageBay was offering the features we needed at the best price compered to other options at that time. Review Source LM Lee M. Senior Financial consultant Insurance Used the software for: 6-12 months ### "Excellent CRM Solution." November 8, 2023 5.0 Excellent individual and small business solutions Pros Accounts for all the necessary elements of effectively managing and tracking customer engagement. Cons If there has to be a least liked category I guess I would say a bit more customization of reports and workflows would be helpful Review Source Saroj .. ceo Information Technology and Services Used the software for: I used a free trial ### "Excellent Services" March 8, 2024 5.0 Pros Im using it for email marketing which is working amazingly for my business Cons No cons, Because we haven't face any difficulties yet Review Source LB Lynsey B. Head of Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A great web-based system" July 7, 2022 5.0 I really enjoy using EngageBay and it is one of the easiest and most useful CRM system I've used. Pros It is, on the whole, easy to use, gives me flexibility to drive leads, manage contacts and execute and manage email campaigns. Cons Automations are useful but not easy to initially navigate or set up - could do with some addition guidance around those. Review Source VE Veronica E. Affiliate Retail Used the software for: I used a free trial ### "Great for use by Affiliates" May 10, 2023 5.0 Great experience, user-friendly, and easy to use, with the option to upgrade, when you are ready to. Pros This is a product to use with great landing page templates, which are easy to customize to suit your needs. You can upgrade with more futures, but if you are an affiliate needing only an adding page, I would recommend using Engagebay. Cons I really do not have any complaints as this is very user-friendly. Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis engagebay crm" October 10, 2023 5.0 I liked this software because it put a well-prepared sales team in place who is always ready to listen to you and solve your problems and also one with an efficiency that exceeds expectations Pros their sales team is very well prepared and they are always available to resolve our problems. the effectiveness of this software surprised me Cons for the moment I have not yet encountered any difficulty Review Source VR Verified Reviewer Growth Manager Public Relations and Communications Used the software for: Less than 6 months ### "User for Business Development" September 20, 2023 5.0 Pros It is fairly intuitive, fantastic support and I've found it's really made the building of campaigns very simple. I love the background of stats and it's really easy to learn and teach other people how to use it. I picked it up and was able to navigate and use the platform within a few days. Cons At times it can be a little washy in terms of operations which means you'll be going back and forth to check operations have been completed. While usually this is an infrequent occurrence it can take you out of the workflow. Review Source MS Mamadou S. CEO Automotive Used the software for: 6-12 months ### "All tools on hand" August 16, 2022 5.0 very happy user Pros Engagebay is a marketing automation tool that helps you send your email campaigns, track your leads and monitor your analytics. The tool is easy to use and also has a drag-and-drop layout, which makes it simple to build customers relationship. It also comes with an array of templates and pre-designed emails that you can use to get started. It offers many features like the ability to send automated follow-ups, segment your contacts and more. Cons easy finding the settings and adding anther user Review Source CP Chad P. CRM Manager Mental Health Care Used the software for: Less than 6 months ### "EngageBay Review" October 14, 2021 4.0 Overall EngageBay has been easy to setup within our business and we are getting on track with becoming more efficient in using EngageBay. The Automation have been really great to have our clients journey more streamlined to free up more time for other tasks. Pros The email broadcast feature has been really great to schedule our messaging to clients. Having pre created email templates with all branding makes it easier to quickly prepare messaging for out going communication. Tasks has been great to track where we are at with clients and makes it easy for the team to see what's going on and if someone needs to fill in, its easy to tell where clients have been left off. Cons There has been some small bugs needed to be fixed and the Engage Bay team has been great about jumping on these and getting them sorted out for us. The integration into our business hasn't been as smooth as it could be with transitioning from other programs into Engage Bay, we have had to keep running both systems for the early stages so nothing gets missed. Review Source aG anita G. Owner operator Food Production Used the software for: Less than 6 months ### "Positive experience, excellent for my small business" January 19, 2024 5.0 It seems to have just about any feature you'd need. It's really easy to just dive right in, I had my lists and landing pages set up in under an hour, without the need to consult any help documentation. Pros The layout is brilliant, very user friendly from the moment you start. A generous free plan allows you to explore before you subscribe. Cons Nothing so far! I haven't explored all it's features but I've yet to find anything that I don't like. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing EngageBay CRM Ease of use, stylish layout, great free plan Review Source Elías G. Web Developer Marketing and Advertising Used the software for: 1-2 years ### "Affordable and feature rich" November 18, 2021 4.0 Pros The interface works very fast and it has a lot of features. The free plan is great and the paid plans are on low prices. Cons It has so many features that some of them are not complete enough. Also, the user interface is not at the level of other competitors. Reason for choosing EngageBay CRM It has a lot of features I need and a good price. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Yes, I switched from MailChimp because I wanted an integrated platform. Review Source MB Martin B. Owner Facilities Services Used the software for: Less than 6 months ### "Best on the market" May 18, 2023 5.0 I tried severall solutions like Hubspot. UX is simply the best and pricing is very good compared to Hubspot (much to expensive) Pros Easy to use, maybe in future a more "modern" design of the backend? But allround absolutly the best on the market Cons Nothing i can think of... Very good fast and friendly support. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price and available options. No need for other things, everything under the hood. Review Source Muhammad I. Web Design & Developer Information Technology and Services Used the software for: Less than 6 months ### "One of the best CRMs with support that understands you" December 20, 2018 5.0 Email marketing and sales activities have never been easier and EngageBay has done it easier. This application not only gives me the lead magnet that can make it easier for me to get new customers but also gives me the ability to engage them with marketing activities to make them loyal customers with all the features in this CRM. Pros To be honest, I just met CRM who can understand what I need to make my small business will promising to grow in the future and I can get it when using EngageBay. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. Cons What I dislike is, that I always get the best answers I need and make them use them as one of my favourite CRM applications. Automation on Email Marketing need more improvement. Review Source Response from EngageBay December 22, 2018 Thanks for your feedback Ilham. We are pleased to have patrons like you who like our product. We are constantly working towards making EngageBay the best marketing and sales automation platform for growing businesses. MA Mishan A. Owner Hospitality Used the software for: Less than 6 months ### "Good solution for a lot of marketing projects" December 20, 2021 4.0 Good experience. It think the above sums it up pretty well. Pros In the beginning I appreciated the price of what I was getting for what I was paying. My marketing manager seemed to be happy and I saw there were a ton of products I wasn't using, but was looking forward to implementing in time. There are several different areas that are organized into sections, which are helpful, as long as you know what you are looking for. The support is steller. Each time I used the live chat ont the site, I was helped very quickly. \[SENSITIVE CONTENT\] is a superstar on the webchat and always had answers to my questions. Cons I quickly found out that my marketing manager was limited by functionality. She said there were several features that limited her ability to create an amazing template, or at least fulfill the needs of what I was hoping to achieve. I also didnn't like that each time I added someone to the system, they had to pay for access to my account. I have employees and a lot of freelancers that I was hoping to use, but they certainly wouldn't pay to work on my acccount. Once I started adding a few, the prices got to a place where I wasn't comfortable any longer. It was probably still more competitive than other software of similar caliber, but I wish we would have started with me knowing what I was getting into. Had I known the price up-front for adding multiple users, I would have considered this against others with a different perspective. Review Source DS David S. Head of Sales Information Technology and Services Used the software for: Less than 6 months ### "Great all in one CRM" February 3, 2023 5.0 I get to run my sales, marketing and support within one platform! Love the support from the support team. \[sensitive content hidden\] has been fantastic in helping me set up my account in real time. Pros I love the automations and campaigns. Very innovative! Cons Nothing that I've come across so far! Support has been instrumental in helping me set up my account. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing EngageBay CRM Great Support that add to all this feature rich CRM! Review Source ND Nicholas D. CSM Computer Software Used the software for: Less than 6 months ### "Review - Engage Bay" July 8, 2022 5.0 We're loving it! Pros It's a very powerful tool for what we need - CRM, tickets management, live chat. I also love the way everything can be connected to each other, and the flexibility to create automations, workflows, and views for the software to work exactly as we need. The customer service is awesome as well ! They reply very fast and are always able to help us out. Cons It's far from being a drawback, but precisely due to the fact that everything can be customized, it takes a while to understand how everything works the first time you start using and setting up the platform. But it gets easier very soon as you go. Reason for choosing EngageBay CRM It's way more functional Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Cost/benefit, merging all activities into one single platform Review Source SJ Scott J. NIL Information Technology and Services Used the software for: 1-2 years ### "Great solution at a reasonable price" November 24, 2023 5.0 Pros Feature rich, easy to use, nice interface, good knowledge base, helpful support, reliable, good price. Cons Nothing, it really does everything we need. Review Source LH Loraine H. Marketing Marketing and Advertising Used the software for: 6-12 months ### "Engagebay Product Review" October 20, 2021 5.0 Overall it's okay. I like this automation system if you want a smooth marketing experience for the users you really need to use marketing automation. Pros What I like about this software is the smooth creation of the landing page. Cons Working on Automations and workflow. It takes me hours to finally use it. It's really tiring testing if the process is going well. Reason for choosing EngageBay CRM It is easily managed and understandable. It's simple but creative. Review Source AC Anthony C. Sales Associate Industrial Automation Used the software for: Less than 6 months ### "EngageBay CRM Review" May 2, 2024 4.0 Pros I like the ease of use and the ability to store contacts and set reminders. Cons Some cons include it lagging. But I believe this is because it is simply a free service. Review Source JB Jasmin B. Head of email & sms marketing Internet Used the software for: 1-2 years ### "Go for Engagebay!" June 16, 2022 5.0 Good experience, my business grow a lot thanks to them! Pros Good efficient and effective software, intuitive and easy to use. Great CRM to use for Marketing automations, Good costumer service! Cons NO SMS sending Function, missing a lot of important function but when you ask them they adding them normally Review Source Talk to a Capterra advisor for free and get results within 15 minutes.