# Page 3 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EngageBay CRM the right Sales Enablement solution for you? Explore 908 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (908) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 51-75 of 908 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YY Yashwanth Y. Business Development manager Education Management Used the software for: Less than 6 months ### "EngageBay - The only CRM you need" December 9, 2024 5.0 It is a quite good and satisfying CRM out of all the platforms out there! Pros It is really easy to use CRM! Would recommend this to any user. Cons I didn't like the UI of the platform initially, but it proved to be very efficient Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM Pricing, ease of usage, adaptability and the functionality Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Due to the pricing of the other products vs ease and usability of engagebay Review Source MP Mahesh P. Seo Excutive Information Technology and Services Used the software for: 6-12 months ### "Great Value with Room for Small Improvements" November 14, 2024 5.0 Pros has transformed our customer management! The all-in-one platform is user-friendly and packed with features typically found in more expensive tools. I especially love the marketing automation and seamless integration across sales and support. It’s a powerful, affordable CRM with fantastic customer support—highly recommended! Cons is a fantastic tool overall, but the customization options could be a bit more flexible. While the interface is easy to use, a few more layout customization features would be helpful. However, the regular updates show they're always improving! Review Source YT Yohannes T. CEO Professional Training & Coaching Used the software for: I used a free trial ### "Affordable All-in-One CRM with Some Integration Limitations" October 16, 2024 4.0 My overall experience with has been positive. It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations. Pros What I liked most about is its competitive pricing, which is great for small businesses. The user interface is intuitive and easy to navigate, making it simple to manage tasks. I also appreciate that it’s an all-in-one solution, offering tools for marketing, sales, and customer support in a single platform. Cons What I liked least about is that it doesn’t integrate with many third-party software applications, which is critical for our business needs. Aside from that, it has been a good experience overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM I chose because it offered an affordable all-in-one solution that seemed perfect for a small business like ours. The pricing was very competitive compared to other CRMs, and the user interface was intuitive and easy to navigate. It seemed like a great fit initially, offering the essential tools we needed for marketing, sales, and customer support in one platform. Review Source sS satyam S. Assistant Manager- Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "EngageBay: A Must-Have for Growing Businesses" October 7, 2024 5.0 If you're looking for a tool that can do it all—CRM, email marketing, automation, and more—EngageBay is the way to go! It’s helped us grow efficiently without breaking the bank. Pros I've had the pleasure of using EngageBay for our business, and I can't recommend it enough! Here's what stands out: Comprehensive CRM: Keeping track of leads and customers has never been easier. The CRM is intuitive, with customizable pipelines and contact management features. Email Marketing Powerhouse: Their drag-and-drop email builder is so easy to use, and the ability to segment audiences has really helped us send targeted campaigns. Marketing Automation: We’ve set up automated workflows that handle email follow-ups, lead nurturing, and even social media scheduling. It’s like having an extra team member on board! 🙌 Affordable Pricing: EngageBay offers all these powerful tools at a price that small and medium businesses can afford, which is a huge plus! Cons Landing page buildings could be better to have better experience Switched from [Netcore Email API](https://www.capterra.com/p/147847/Pepipost/) Engage bay platform provides the email automation feature. Review Source Rémy G. COO Consumer Goods Used the software for: Less than 6 months ### "The All in One Solution I don't want to miss" December 18, 2024 5.0 Pros EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently. Cons I am a huge fan of it. There are no downsides. Review Source DB Dan B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great CRM for Business" February 23, 2025 5.0 Overall positive! Just what my small business needed. Pros Easy to setup. I was able to get this working within 30 minutes. So quick. Cons Too many emails sent from vendor initially Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing EngageBay CRM Easy to setup, cloud hosted and cheap for startup. Review Source rA rahim A. responsible IT Warehousing Used the software for: I used a free trial ### "a good CRM and not expensive " December 5, 2024 4.0 Pros all option that offer, like the book appointment, all api, the simplicity of use... Cons It's only in english, the sav only in english Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing EngageBay CRM It's a good functionel CRM and it's not expansive Review Source cV chai V. Founder Marketing and Advertising Used the software for: 6-12 months ### "EngageBay Review" October 3, 2024 4.0 Pros What I liked most about is its all-in-one approach, combining sales, marketing, and customer support tools in one platform. It offers automation features that help streamline tasks like email marketing, lead generation, and customer follow-ups. Its user-friendly interface and affordability make it accessible for small and medium-sized businesses, and the integration capabilities enhance overall efficiency. EngageBay also has good customer support and provides value for teams looking for a cost-effective yet robust CRM solution Cons What I liked least about is that its advanced features, such as reporting and analytics, can feel limited compared to larger CRM platforms. Some users might find the customization options restrictive, especially if they need highly tailored workflows. Additionally, there can be a bit of a learning curve when setting up automation, and the interface, while user-friendly, could benefit from more modern design elements. Depending on business needs, the scalability for larger teams may also feel constrained Review Source mA matt A. sales agent Financial Services Used the software for: I used a free trial ### "EngageBay CRM: Affordable & Feature-Packed Solution" February 12, 2025 4.0 A powerful, cost-effective CRM ideal for small to mid-sized businesses. Pros Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support. Cons Limited advanced customization, some integrations need work, and the mobile app could improve Review Source AG Ayesha G. Founding Principal Management Consulting Used the software for: Less than 6 months ### "Quite a Bit to Offer " February 19, 2025 5.0 The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience. Pros I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most. Cons I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan. Review Source RSC Rajdeep Singh C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great Support and Quick resolution" November 7, 2024 5.0 Its a quickly deployed platform which is good in marketing and automation Pros Support, Ease of use and Cost effectiveness Cons Social Suite is not that great, they should include social suite as a new module Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Ease of use and cost effectiveness. I found it the best amongst other CRM and All in one marketing platforms Switched from [Aritic Pinpoint](https://www.capterra.com/p/161540/Aritic/) Support from customer service department was not that great Review Source CS Chris S. COO Information Technology and Services Used the software for: 2+ years ### "Great value for the cost!" November 18, 2024 5.0 They have all the important features to manage a campaign and thought their support was timely and helpful. Pros In our case we needed to communicate with a large email list and found engagebay an affordable way to do that. They have a good set of features to manage campaigns and receive feedback on email sent and opened. Cons There are some features that high end services offered but at their price point I felt like we received excellent value. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Engagebay has a fair price for a good set of features. Review Source VA Vishal A. Owner Financial Services Used the software for: 1-2 years ### "My experience with Engagebay" October 25, 2024 4.0 Overall it is a fluent experience using engagebay. Pros ease of use and simple to get started with. Cons Some levels of automation can be still better. Alternatives considered [Leadpages](https://www.capterra.com/p/203635/Leadpages/) Reason for choosing EngageBay CRM just took a trial and i liked the features better. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) it was expensive for similar features. while other features i did not use much. Review Source James B. Agency Manager Marketing and Advertising Used the software for: 6-12 months ### "Cheap yet still packed full of features" December 29, 2024 5.0 Overall I've had a very positive experience using it. When i first started in marketing, it was the tool i learned everything on and I'm very glad it happened that way since it was so easy to use. Pros In my experience, its incredibly hard to find a free CRM/email tool that is as feature packed as Engagebay without spending a fortune on it. Cons Parts of the UI could've been a little bit easier to navigate. Review Source SV Sagar V. Director Marketing and Advertising Used the software for: I used a free trial ### "Best CRM for startups " January 18, 2025 5.0 Pros I like the forms most, it is very simple to create Cons Landing pages need to improve more creative Review Source AG Alexey G. Sales Manager Publishing Used the software for: I used a free trial ### "Solid CRM system" December 23, 2024 5.0 I am not that experienced in CRMs in general. I've tried different ones throughout the time, but this one is the best in terms of getting it tailor made for you. Also love marketing stuff. Pros It has everything you need at one place, and it is extremely easy to set-up. Cons You paying per user. I know it is to mich to ask, but some users dont need the full functionality of the CRM. But unfortunately it is with most of CRM systems like this. Review Source DC Daniel C. Managing Director Computer Software Used the software for: I used a free trial ### "Great way to find compatible services" December 8, 2024 5.0 Overall, a great way to locate software that is fully integrated with all your business needs Pros It is a great way to locate software exclusively compatible with my business Cons The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;) Review Source SS Sharon S. Professor Education Management Used the software for: Less than 6 months ### "Robust CRM for Small Business" April 15, 2025 5.0 Pros EngageBay has been a solid choice for my business. I have been using it for a few months now I and I like the contact management, Email marketing and automations. Cons There are a few minor bugs like delay in the broadcasts and bulk actions. Review Source DG Dhruv G. Sr. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great platform for CRM needs" January 6, 2025 5.0 Great platform for CRM needs, the support team is also very quick in responding to any queries. All in all worth the money. Pros Ease of use Quick response of support team in all time zones Cons Fir advanced features, assistance of support team is required, that sometimes becomes a challenge Review Source JD Jerker D. CEO Education Management Used the software for: Less than 6 months ### "DON'T BUY THIS SYSTEM!" October 31, 2024 1.0 As an example, the system is totally useless, I have spent two weeks trying to get by all the non logic functions and bugs to even send a newsletter. I can't even filter on the objects attached to a contact. The Sync with Hubspot was a scam, we spent 20000€ to get our data over from Hubspot. Pros Nothing Cons Everything Review Source Response from EngageBay November 8, 2024 Hi Jerker, I'm sorry to hear about your experience. Until the account is warmed up, we have a limit on how many emails you can send, just to ensure your domain reputation does not get impacted. Also, may I know what the issue was with the sync and who you paid the money to? We do not see any additional payments other than the subscription cost. AS Anuvind S. Engineer Computer & Network Security Used the software for: Less than 6 months ### "Easy to use and affordable " December 21, 2024 4.0 Describe your overall experience with Pros One of the standout features of is its user-friendly interface, which makes it easy to navigate and manage customer relationships without a steep learning curve. The affordable pricing makes it an attractive choice for small and medium-sized businesses. Cons The upload limit is a bit restrictive and could definitely be increased to provide more flexibility and accommodate larger files or data, offering a better overall user experience. Review Source LS Linda S. Marketing Accounting Used the software for: 1-2 years ### "Best services" October 5, 2024 5.0 Overall, is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place. Pros EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time. Cons is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform. Review Source JP Jigs P. Development Head Computer Software Used the software for: I used a free trial ### "Powerful, Affordable CRM for Small Businesses" October 21, 2024 4.0 Pros I found to be highly intuitive and user-friendly. Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. The pricing is also very competitive, especially for startups and small businesses. Customer support is responsive, and the platform offers good customization options for workflows and dashboards. Cons While EngageBay offers a broad set of features, some advanced functionalities (like deep reporting and analytics) feel a bit limited compared to more premium CRMs. Additionally, integrations with third-party tools are improving, but it lacks some of the deeper native integrations that larger platforms provide. The mobile app also has room for improvement in terms of speed and usability. Review Source Elizabeth M. Marketing Manager Legal Services Used the software for: 1-2 years ### "Great, Value for Money Solution for a B2B" August 26, 2024 4.0 We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand). Pros It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date. Cons There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing EngageBay CRM Best value for money and best overall features as against market leaders for BRB. Review Source FG Facundo G. Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great CRM and MKT Module" November 5, 2024 5.0 Great so far, I have had a great support when i needed. Pros Support, easy to use. The similarity with other MKT platforms Cons No dashboard with recent activity and contacts tracking Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Because I used Keap in a 40% of its power and is too expensive. 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