# Page 3 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EngageBay CRM the right Sales Enablement solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 51-75 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth M. Marketing Manager Legal Services Used the software for: 1-2 years ### "Great, Value for Money Solution for a B2B" August 26, 2024 4.0 We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand). Pros It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date. Cons There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing EngageBay CRM Best value for money and best overall features as against market leaders for BRB. Review Source RKP Raj Kumar P. Sr. Customer Success Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "I will definitely recommend EngageBay CRM to others " February 11, 2025 5.0 Quite impressive using EngageBay CRM, there was no issues I have faced using it. However, their support team is best whenever if we need anything. Pros A great solution for my marketing needs, particularly the automations. Cons There is no least like about EngageBay, this CRM is helping me in my needs related to Marketing. Review Source RK Rezi K. Head of Corporate and retail sales group Insurance Used the software for: Less than 6 months ### "ENGAGEBAY for Sales" February 19, 2025 5.0 It simplified our daily lives and literally eliminated the need for reporting in Excel. Pros We were looking for a program that would simplify our daily reporting. We found ENGAGEBAY and we use it literally every day and quite successfully. Cons In fact, everything is very convenient for sales staff! Review Source MP Mahesh P. Seo Excutive Information Technology and Services Used the software for: 6-12 months ### "Great Value with Room for Small Improvements" November 14, 2024 5.0 Pros EngageBay CRM has transformed our customer management! The all-in-one platform is user-friendly and packed with features typically found in more expensive tools. I especially love the marketing automation and seamless integration across sales and support. It’s a powerful, affordable CRM with fantastic customer support—highly recommended! Cons EngageBay CRM is a fantastic tool overall, but the customization options could be a bit more flexible. While the interface is easy to use, a few more layout customization features would be helpful. However, the regular updates show they're always improving! Review Source KT Khim T. Director Professional Training & Coaching Used the software for: I used a free trial ### "Go for Engagebay, your friendly CRM!" December 11, 2024 5.0 The technicality eg setting appointment schedule could be a bit cumbersome but for a good reason. Above all the customer helpdesk has been superb especially Charles who has been most patient and supportive, resolving every challenges or queries I had since day 1. Pros To begin with, for a CRM beginner, Engagebay is a great choice and business partner - providing many easy to use templates. It takes a bit of getting used to but with the team support especially Charles and also Bob & Mark, the journey has been rather easy. Auto meeting schedule facilitates proactive engagement. Cons There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. Review Source YY Yashwanth Y. Business Development manager Education Management Used the software for: Less than 6 months ### "EngageBay - The only CRM you need" December 9, 2024 5.0 It is a quite good and satisfying CRM out of all the platforms out there! Pros It is really easy to use CRM! Would recommend this to any user. Cons I didn't like the UI of the platform initially, but it proved to be very efficient Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM Pricing, ease of usage, adaptability and the functionality Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Due to the pricing of the other products vs ease and usability of engagebay Review Source RSC Rajdeep Singh C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great Support and Quick resolution" November 7, 2024 5.0 Its a quickly deployed platform which is good in marketing and automation Pros Support, Ease of use and Cost effectiveness Cons Social Suite is not that great, they should include social suite as a new module Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Ease of use and cost effectiveness. I found it the best amongst other CRM and All in one marketing platforms Switched from [Aritic Pinpoint](https://www.capterra.com/p/161540/Aritic/) Support from customer service department was not that great Review Source Rémy G. COO Consumer Goods Used the software for: Less than 6 months ### "The All in One Solution I don't want to miss" December 18, 2024 5.0 Pros EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently. Cons I am a huge fan of it. There are no downsides. Review Source LS Linda S. Marketing Accounting Used the software for: 1-2 years ### "Best services" October 5, 2024 5.0 Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place. Pros EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time. Cons EngageBay CRM is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform. Review Source rA rahim A. responsible IT Warehousing Used the software for: I used a free trial ### "a good CRM and not expensive " December 5, 2024 4.0 Pros all option that offer, like the book appointment, all api, the simplicity of use... Cons It's only in english, the sav only in english Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing EngageBay CRM It's a good functionel CRM and it's not expansive Review Source CA Chris A. Implementation Specialist Logistics and Supply Chain Used the software for: Less than 6 months ### "Nice Forms and superb support" March 6, 2025 5.0 really friendly and quick support that helped me with my issue. Beautiful forms Pros Easy to use and quick to set up. Forms are highly customizable Cons not much, just some stuff is behind a pay wall, but that is to expected Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing EngageBay CRM Very quick to setup and highly customizable. Review Source VA Vishal A. Owner Financial Services Used the software for: 1-2 years ### "My experience with Engagebay" October 25, 2024 4.0 Overall it is a fluent experience using engagebay. Pros ease of use and simple to get started with. Cons Some levels of automation can be still better. Alternatives considered [Leadpages](https://www.capterra.com/p/203635/Leadpages/) Reason for choosing EngageBay CRM just took a trial and i liked the features better. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) it was expensive for similar features. while other features i did not use much. Review Source DB Dan B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great CRM for Business" February 23, 2025 5.0 Overall positive! Just what my small business needed. Pros Easy to setup. I was able to get this working within 30 minutes. So quick. Cons Too many emails sent from vendor initially Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing EngageBay CRM Easy to setup, cloud hosted and cheap for startup. Review Source mA matt A. sales agent Financial Services Used the software for: I used a free trial ### "EngageBay CRM: Affordable & Feature-Packed Solution" February 12, 2025 4.0 A powerful, cost-effective CRM ideal for small to mid-sized businesses. Pros Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support. Cons Limited advanced customization, some integrations need work, and the mobile app could improve Review Source CS Chris S. COO Information Technology and Services Used the software for: 2+ years ### "Great value for the cost!" November 18, 2024 5.0 They have all the important features to manage a campaign and thought their support was timely and helpful. Pros In our case we needed to communicate with a large email list and found engagebay an affordable way to do that. They have a good set of features to manage campaigns and receive feedback on email sent and opened. Cons There are some features that high end services offered but at their price point I felt like we received excellent value. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Engagebay has a fair price for a good set of features. Review Source JJ Jobin J. Lead Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Great Customer Support" January 2, 2025 5.0 Pros The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform! Cons One thing I’d like to see improved is more advanced customization options. Otherwise, the platform is fantastic! Review Source JD Jerker D. CEO Education Management Used the software for: Less than 6 months ### "DON'T BUY THIS SYSTEM!" October 31, 2024 1.0 As an example, the system is totally useless, I have spent two weeks trying to get by all the non logic functions and bugs to even send a newsletter. I can't even filter on the objects attached to a contact. The Sync with Hubspot was a scam, we spent 20000€ to get our data over from Hubspot. Pros Nothing Cons Everything Review Source Response from EngageBay November 8, 2024 Hi Jerker, I'm sorry to hear about your experience. Until the account is warmed up, we have a limit on how many emails you can send, just to ensure your domain reputation does not get impacted. Also, may I know what the issue was with the sync and who you paid the money to? We do not see any additional payments other than the subscription cost. James B. Agency Manager Marketing and Advertising Used the software for: 6-12 months ### "Cheap yet still packed full of features" December 29, 2024 5.0 Overall I've had a very positive experience using it. When i first started in marketing, it was the tool i learned everything on and I'm very glad it happened that way since it was so easy to use. Pros In my experience, its incredibly hard to find a free CRM/email tool that is as feature packed as Engagebay without spending a fortune on it. Cons Parts of the UI could've been a little bit easier to navigate. Review Source AG Ayesha G. Founding Principal Management Consulting Used the software for: Less than 6 months ### "Quite a Bit to Offer " February 19, 2025 5.0 The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience. Pros I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most. Cons I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan. Review Source DD Derrick D. Creative Marketing Specialist Automotive Used the software for: Less than 6 months ### "Satisfied Customer" January 31, 2025 5.0 So far, I have been able to create forms and automations that makes gathering interest fairly easy. Pros The available tools are very diverse with a low learning curve Cons The reporting could be a little more robust Review Source FG Facundo G. Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great CRM and MKT Module" November 5, 2024 5.0 Great so far, I have had a great support when i needed. Pros Support, easy to use. The similarity with other MKT platforms Cons No dashboard with recent activity and contacts tracking Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Because I used Keap in a 40% of its power and is too expensive. Review Source PKK Praveen Kumar K. Sales Manager Information Technology and Services Used the software for: I used a free trial ### "Experience with Engagebay" November 7, 2024 5.0 Pros User Friendly UI, Simple Navigation tools, Report analytics Cons The Pricing is bit high and also the need to buy the credits for extra features Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing EngageBay CRM We have gone with other CRM as the pricing is high Review Source GT Giuliano T. Co-Founder Photography Used the software for: Less than 6 months ### "EngageBay watch this space " November 11, 2024 5.0 Stoked, love it, cheap and effective which is 100% what my SMB needs. Pros Cost effective all in once crm and their CSM team is present and available. Which is important to me as I am in Australia. Cons Some parts of the system push notifications are not clear and they disappear very quick. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) expensive for what it did and does not much else for our business needs Review Source AC Andrei C. Social Media Specialist Professional Training & Coaching Used the software for: Less than 6 months ### "EngageBay is a great platform for streamlining one's work" February 11, 2025 5.0 Pros Its versatility when it comes to streamlining social media operations. Cons There aren't any cons that I would be able to realistically nominate. The platform functions fairly flawlessly for my needs. Review Source Kushagra G. Owner Accounting Used the software for: I used a free trial ### "Nice and easy to use!" December 24, 2024 5.0 Very nice and good experience! Recommend it to everyone! Pros Clean website and easy to use! Very responsive team. Cons Persistent messaging! Following up and emails become a lot sometimes. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.