# Page 5 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is EngageBay CRM the right Sales Enablement solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 101-125 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mike S. Operations Marketing Information Technology and Services Used the software for: Less than 6 months ### "EngageBay is a game-changer CRM" September 18, 2024 5.0 Since we implemented EngageBay, we have seen a noticeable improvement in our marketing efficiency and sales processes. Pros Engagebay has been a game changer for our business. As a small medium sized company finding a comprehensive affordable was a big challenge for us. Engagebay has exceeded our expectations. The live chat feature is a lifesaver and the support resources like articles, youtube videos are incredibly valuable. Cons The mobile app has limited features and doesn't offer full range of features that are available on desktop version. Also, I have found a few performance issues while dealing with large volumes of data. Review Source DT Denise T. Assistant Manager Automotive Used the software for: Less than 6 months ### "Best CRM i've ever used" August 26, 2024 5.0 I've used other CRM but this is the one that is hands down the best. Pros It helps me automated sending emails to clients Cons the free version should include more function. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I've heard of better things on engagebay Review Source NB Nancy B. President Management Consulting Used the software for: Less than 6 months ### "My experience with EngageBay (so far)" August 14, 2024 4.0 Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be current, so used the csv import for my contacts on another email service provider. Pros Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services. Cons I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To try another option. Mailchimp is offering less for their free plans Review Source AS Amy S. Loan Originator Financial Services Used the software for: Less than 6 months ### "Interactive Trainings " November 21, 2024 5.0 The support is good but I wish there was more interactive training on how to best use Engagebay to optimize my business and ROI for the CRM Pros The simplicity of the program and feature to schedule appointments Cons Does not interface with Apple mail and iCal Review Source RH Russell H. Company Director Marketing and Advertising Used the software for: 6-12 months ### "I highly reccomend this CRM" October 24, 2024 5.0 Really great piece of software. Really comprehensive feature set. Pros Really easy to set up and use. The support team are always on hand if I need anything. Cons Not found anything yet. Maybe more automation options for the basic plan. Review Source NJ Nikki J. Proprietor Airlines/Aviation Used the software for: Less than 6 months ### "Definitely worth persisting and getting through the initial learning curve. " November 21, 2024 5.0 It takes a while to get to grips with it, but once it all starts making sense it definitely helps to organise my leads. Pros Compared to many other CRM tools, it is quite an affordable option. Cons There is a fairly steep learning curve to begin with. Review Source MC Milap C. Digital Marketing Expert Information Services Used the software for: Less than 6 months ### "All-in-One Marketing and Sales CRM Solution" August 2, 2024 5.0 EngageBay stands out as a versatile and cost-effective CRM solution. It offers an impressive array of tools for email marketing, lead generation, and customer management, all within a single platform. The seamless integration between marketing, sales, and support makes it an ideal choice for businesses looking to streamline their operations and improve customer relationships without breaking the bank. Pros Comprehensive platform with integrated marketing, sales, and customer service tools. Affordable pricing plans suitable for small and medium-sized businesses. User-friendly interface with robust automation features. 24/7 customer support with helpful resources and tutorials. Cons At this time, there are no significant drawbacks to report regarding the use of EngageBay. Review Source VR Verified Reviewer Senior Business Development Specialist E-Learning Used the software for: Less than 6 months ### "EngageBay CRM Review: User-Friendly and Supportive" July 22, 2024 4.0 Pros I recently started using EngageBay CRM for sales, and I’m pleased with its simplicity and user-friendly interface. Whenever I have questions or concerns, the support team responds promptly and helpfully. Cons As a new user, I’m still exploring all the features. So far, I’d rate it 4 stars. I plan to update my review after spending more time with the CRM and getting to know its capabilities better. Review Source HS Himanshu S. Sales Manger E-Learning Used the software for: I used a free trial ### ""Affordable and User-Friendly CRM with Room for Growth" August 12, 2024 5.0 Overall, EngageBay CRM offers a positive experience, especially for small businesses, due to its affordability, ease of use, and comprehensive all-in-one platform. However, it has some limitations in customization, scalability, and customer support, which may affect its suitability for larger or more complex organizations. Pros EngageBay CRM is highly valued for its affordability, all-in-one platform that integrates CRM with marketing and sales tools, and its user-friendly interface. Cons EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features. Review Source RC Ruby C. Interior Designer Building Materials Used the software for: Less than 6 months ### "The overall review reviewed!" December 13, 2024 5.0 Very happy with the way my application was handled and my questions were all answered. Pros The fast response to my questions and if I needed anything else,very helpful in all aspects. Cons Everything seemed great I can't really say that there wasn't anything I didn't appreciate. Review Source SD Steve D. Management Construction Used the software for: 6-12 months ### "Recommended!" November 7, 2024 5.0 Great experience with Engage Bay, recommended to others. Pros Customer Support is second to none, great features. Cons N/A. There hasnt been any issues we weren't able to overcome Review Source AS Anuj S. Manager Marketing and Advertising Used the software for: Less than 6 months ### "The best substitute tool for CRM and marketing" August 1, 2024 5.0 This software, in my opinion, is excellent and a great replacement for Hubspot and other tools. Pros Even though we've only been using it for two months, the app has received positive reviews thus far. The simplification and automation of repetitive tasks is commendable as it results in time and effort savings. The integration of apps is superb. The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute. Cons I believe there is room for improvement in the GUI. Given how basic the template and library are, I suppose Engagebay can do better. Review Source NM Nishant M. Digital Marketing Marketing and Advertising Used the software for: Less than 6 months ### "EngageBay: A User-Friendly Platform with Seamless External Integrations" August 8, 2024 5.0 Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options. Highly recommended for anyone looking to simplify their marketing and sales processes! and also it is very budget friendly and best for small business Pros I recently started using EngageBay, and I have to say, I'm impressed with its user interface and external integrations. The platform is incredibly user-friendly, making it easy to navigate and use, even for someone who's not very tech-savvy. The clean design and intuitive layout ensure that I can find what I need without any hassle. Cons Nothing as now the platform is really good and I have started using it recently so don't have any negative things right now. Review Source BS Bhavkirat S. Commercial Director Medical Devices Used the software for: 6-12 months ### "Must Use Engage Bay" September 22, 2024 5.0 Perfect Time-Saving Value for money Friendly UI Pros The ability to work flawlessly without any bugs and issues Cons Honesly, everything about this CRM is very captivating and I loved it. Review Source AW Ashley W. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Worth a try" August 8, 2024 5.0 Overall really happy with the product on offer and suits my needs Pros The multigage of products able to be offered to us like having live chat on a help desk Cons Can be a little complex to learn but given time it was ok. Review Source DM Desiree M. ENGAGEBAY CRM Accounting Used the software for: I used a free trial ### "EngageBay CRM" January 13, 2025 5.0 I will definitely be using EngageBay CRM again in the future. Pros Engagebay CRM is very easy to navigate, system is very well organized. Cons I had no complaints about Engagebay CRM system. Review Source MB Michelle B. Vice President Information Technology and Services Used the software for: 1-2 years ### "Our business has benefitted from using EngageBay" June 17, 2024 5.0 My overall experience with EngageBay is great! I've never had a problem using the software and any time I have a question, the support has been quick and helpful. Pros The best thing about this CRM is the ease of use. I found it easy to learn and continue using. Cons There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages. Reason for choosing EngageBay CRM I liked the look of the CRM, was impressed with the trial and the price was right. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Didn't like using Keap. Didn't have the options I wanted to use, couldn't get help from their customer service and it was more expensive. Review Source MS Mike S. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Best alternative tool for Marketing/CRM" July 6, 2024 5.0 I am positive for this app and making it a great alternative for tools like hubspot and all Pros Its been 2nd month we are using it and already have positive feedback for this app. Streamlines and automates repetitive tasks are commendable, saving time and effort. Integration with apps is fantastic. The CRM system addresses all our needs, backed by excellent support from the Engagebay Team. The platform offers excellent automation for emails, landing pages, and forms, making it a great alternative. Cons I find there is a room for Improvement on GUI. Template and Library is not vast, i guess engagebay can work more on that. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Affordable compare to other tools like HubSpot Switched from [Mautic](https://www.capterra.com/p/211361/Mautic-by-HEM/) The Contact management system is not good Review Source VS Vijay S. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "EngageBay is a user friendly Software" August 4, 2024 5.0 Pros I have started using EngageBay for a few days now and for me surprise it is very easy to use CRM. It offers a lot of features at a small price. Cons For me as a new user, I find no issues with the product so far. Review Source rH raed H. Owner Mental Health Care Used the software for: Less than 6 months ### "Excellent engagebay crmi" October 22, 2024 5.0 Pros Excellent services of engagebay crmi I recommend Switched from [Vista Social](https://www.capterra.com/p/239366/Vista-Social/) Excellent services of engagebay crmi I recommend Review Source PK Philip K. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Best CRM Software that I have never used so far!" August 6, 2024 5.0 Pros I have been using this tool for a few months now and I am happy that I have made a right decision of selecting this tool. It is very much easy to use and understand. It offers excellent features at a very small price. Cons I have found no issues with the product so far Review Source BB Brenda B. Founder Marketing and Advertising Used the software for: 6-12 months ### "Great Customer Service" July 12, 2024 5.0 Awesome experience, anytime I have had to reach out for support, you guys are always so prompt and patient - I appreciate that! Pros User Friendly and customer service awesome! Cons I don't have anything right now that I can say about EngageBay CRM software that I don't like. Review Source AP Aswathy P. Marketing Operation Associate Information Services Used the software for: Less than 6 months ### "Cost Effective Marketing Solutions" July 5, 2024 5.0 The overall experience is good, ease to use and engaging dashboard makes a marketers life easy. Pros Marketing multichannel with CRM integrated solution in very effective price. Cons The lack of downloading the report options. No in deep analytics for email marketing. Switched from [Mautic](https://www.capterra.com/p/211361/Mautic-by-HEM/) Since the platform was open source there was limitation and we were looking for the platform to store data Review Source SC Santou C. Psychotherapist and Biz Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Definitely worth going with. Excellent Value." July 5, 2024 4.0 Very good so far. And it is nice to see that they offer discounts for their memberships. That was a nice surprise. Pros That I can talk to someone on the phone. And the staff are very patient in explaining things to me. Cons The awkward interface, especially the limited design features. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) The price and they only provided 1 email account and I needed two accounts on 1 platform. Review Source ZP Zalak P. BDM Information Technology and Services Used the software for: 6-12 months ### "Best CRM for Sales & Marketing with fantastic customer support" June 23, 2024 5.0 Pros It offers an excellent way to manage the contacts, companies and deals. One can easily sync them from many services like Hubspot, Salesforce, Google, Outlook and many other. It is reliable and offers automations to automate most of the tasks. Cons Initially I had some issues while importing deals as it is a bit tricky but their customer support helped me with the import and from that time I had no such issues. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.