# Page 7 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is EngageBay CRM the right Sales Enablement solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 151-175 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jaskaran S. Co Founder Information Technology and Services Used the software for: Less than 6 months ### "Great alternative to convertkit" August 1, 2024 5.0 Great experience. Loads of features and seemless. Pros Easy to use interface and reliable service Cons Automation flow can be a bit complex to navigate Review Source VR Verified Reviewer Founder Management Consulting Used the software for: I used a free trial ### "EngageBay CRM" March 14, 2024 5.0 Using EngageBay feels intuitive and straightforward, offering a seamless integration of CRM, marketing, and sales tools in one platform. Its simplicity facilitates quick adoption, though the experience might feel limiting for users seeking deep customization or advanced functionalities. Pros EngageBay provides an affordable, all-in-one CRM solution for small to medium businesses, streamlining marketing, sales, and service with an easy-to-use platform. Cons EngageBay, while cost-effective, may lack advanced features and customization options needed by larger businesses, potentially limiting scalability and flexibility in complex operations. Review Source RU Robert U. Director marketing Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Amazing tool" June 6, 2024 4.0 Pros Ease of setup and adoption by staff members Cons Maybe some additional customization would be good Reason for choosing EngageBay CRM Overall well suited for our business neesd Review Source BT Brandi T. Owner operator Consumer Goods Used the software for: I used a free trial ### "A great helper" May 5, 2024 4.0 Satisfying experience and I'll be glad to continue using. Pros Easy to use. And on a tight schedule, that makes things go smoothly. Cons There was nothing I didn't like about it Review Source AB Amit B. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "The Greatest CRM Ever" June 13, 2024 5.0 Pros I utilized HubSpot and Salesforce. I assumed that transferring to EngageBay would be complicated, but it was actually quite simple. The platform is extremely user-friendly, feature-rich, and intuitive. In my opinion, the most appealing aspect of EngageBay is its ease of use. You'll love EngageBay whether you're a seasoned user from another platform or a first-time user. The Support staff is equally impressive. Cons I have not found any major issues with the product. Review Source DT David T. Owner E-Learning Used the software for: 1-2 years ### "Great CRM for the value" July 22, 2024 5.0 Really good experience so far... booked a long term contract with them and have been very happy. Pros Love the price, customer service is really solid, good choice Cons No complaints, it's a really good value. Review Source DW Dan W. Sr Director, Software Partnerships Religious Institutions Used the software for: I used a free trial ### "Nice Product, but not a fit for us" July 4, 2024 4.0 It has a start up not completely finished feel to it. May still need some polishing. Pros Clean UX design, responsive chat support Cons Every email that I got from their support team came twice. One would say "unverified" and one would not. It made me lose confidence in them since they were probably using their own platform. Also, my ministry requires products to have SSO. They only offered it at Enterprise level which we did not need at this time. That was really the final dealbreaker. Review Source NP Nipa P. Business Administrator Information Technology and Services Used the software for: Less than 6 months ### "EngageBay Review (Used for less than 6 months)" June 3, 2024 4.0 Pros Low cost compared to Hubspot. Ease of setup and use. EngageBay’s automation tools help streamline repetitive tasks, improve efficiency, and ensure consistent follow-ups.Rresponsive and helpful customer support. Cons Lacks Twitter/X integration. Limited Third-Party Integrations. Review Source SV Suma V. Admin Education Management Used the software for: Less than 6 months ### "Wonderful with an Excellent Support Team" June 6, 2024 5.0 EngageBay is a Value for Money tool which offers many capabilities. It is definitely worth checking out for Small / Medium organizations. Pros We wanted to use EngageBay CRM for many functions one amongst which is the email marketing. Being first time users, we encountered some hiccups. But, the Chat Support Team was available 24\*7 and helped us a great deal in overcoming the issues. Shout out to \[sensitive content hidden\]! Thank you for the great help Cons I dont have any major complaints about the tool Review Source AA Arash A. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Starting a consulting firm" June 6, 2024 4.0 It’s been very useful as an entrepreneur Pros As an entrepreneur, I need to reach out to hundreds of client members and I needed a way to manage the contact list, Lee generation and overall where they are in the sales pipeline. Cons I wanted a free trial for at least a month, but I did not get one so the cost of it was a little bit prohibitive for me Review Source SS Sotiraki S. Ceo Computer Software Used the software for: Less than 6 months ### "Excellent service " June 16, 2024 5.0 Pros Easy to use platform and friendly interface Cons I think may have been better to engage with customers without spamming in emails Review Source AH Andy H. Director Hospitality Used the software for: 1-2 years ### "Marketing Automation made for normal people" May 24, 2024 5.0 Pros It basically has everything that we need to build marketing campaigns that help us to engage with our customers in a professional way. The marketing automation capabilities are excellent and the customer service is second to none. Cons It is sometimes easy to forget to save something you're working on and if you click away from the page it can be lost as it doesn't give a reminder to save. Just need to get into the habit of saving everything regularly...not a big issue. Review Source BS Bhupender S. CRM Information Technology and Services Used the software for: 2+ years ### "Enagagbay good tool " May 7, 2024 5.0 Pros The intuitive interface makes navigation a breeze. EngageBay's CRM is robust yet easy to use. I appreciate how it streamlines my workflow. Overall, it's a powerful tool for boosting productivity. Cons "The mobile app could use some improvement. Occasionally, I encounter minor bugs. Customization options are somewhat limited. Integration with certain platforms can be smoother. Review Source EC Elna C. Marketing Manager Medical Practice Used the software for: 1-2 years ### "Great Technical Support" June 25, 2024 5.0 Pros The ease of use and a great experience, especially with a great support team. Cons Nothing really that stands out as of today. Review Source CM Cicely M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Engaged by EngageBay!" May 27, 2024 5.0 Overall I am quite pleased with EngageBay. The pricing is affordable and I can what I need to get done mostly in one software. Pros It is very robust and has pretty much everything I need to run my business and it's easy to navigate and use. Cons It doesn't have a complete client connection portal where I can communicate with my clients and customers and business partners however I want. Review Source MS Max S. CEO Internet Used the software for: I used a free trial ### "EngageBay: OK CRM with spam" May 26, 2024 4.0 Pros It was easy to use in the free trial, but it wasn't right for my business. For other businesses, it would probably be better. Cons They constantly were spamming me to come back and use it after I had stopped using it. Very pushy. Review Source SM Sebastian M. CEO Computer Software Used the software for: Less than 6 months ### "Amazing product" June 19, 2024 5.0 Pros Ease of use, not a steep learning curve. Cons Sometimes confusing, a needed improvement in email marketing Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM it is also a lot cheaper Review Source RS Rachna S. Management Role Wholesale Used the software for: I used a free trial ### "Worth trying, a good plateform having many features" July 4, 2024 5.0 I have good experience in using. Its uI is quite easy to understand. Team is also always ready for the support. Pros I liked its CRM, Lead management and sales pipeline features. Customer care is also very good. Cons Not anything very specific. its good. More hands on is required to get used to it which is obvious. Review Source MV Mayank V. Expansion Manager Real Estate Used the software for: Less than 6 months ### "User-Friendly Interface with Room for Customization" May 6, 2024 5.0 My overall experience with EngageBay CRM has been positive. The user-friendly interface and robust features have streamlined our workflow and enhanced our productivity. While there are areas for improvement, such as additional customization options, the platform has provided significant value to our business operations. Pros The aspect of EngageBay CRM that I found most appealing is its intuitive user interface. It's incredibly user-friendly and easy to navigate, which has made managing contacts and tasks much more efficient for me. Cons One aspect of EngageBay CRM that I found less satisfactory is the limited customization options for certain features. While it's generally user-friendly, there are areas where I wish I could tailor the functionality more to fit our specific needs. Review Source MA Mindaugas A. IT service delivery manager Information Technology and Services Used the software for: I used a free trial ### "I like your product" June 20, 2024 4.0 Pros Task management very simple and the notification truly works, that's great. Cons I didn't find any video with explanations of how to work with CRM or I didn't know where to look. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Review Source AL Angelina L. Social Media Manager Marketing and Advertising Used the software for: Less than 6 months ### "All-in-One Platform" May 23, 2024 5.0 Pros Engagebay offers a comprehensive suite of CRM tools, including email marketing, lead generation, sales automation, and customer support, all integrated into one platform. This consolidation streamlines workflow and reduces the need for multiple software subscriptions. Cons While Engagebay provides reporting and analytics tools, some users may find them lacking in depth and customization options. Advanced reporting features such as predictive analytics or advanced segmentation may be missing. Review Source KE Kathrin E. KAM Spain Leisure, Travel & Tourism Used the software for: 1-2 years ### "Comprehensive CRM with great integration options" May 23, 2024 5.0 Very handy for me as the only sales person to build the contact database, set follow up tasks and keep track of proposals, deals (targets) and email conversations. Pros It is easy to set-up, loved the fact that you can add email tracking and automatic integration of google correspondence in Engagebay. Cons Mails went to spam and it might have been related to the tracking. Review Source FM Fiddich M. Digital Marketing Associate Human Resources Used the software for: Less than 6 months ### "Value for money" May 13, 2024 4.0 It's a good paltform at the price tag, a lot can be done to make it user friendly and reduce redundancy Pros It is affordable, offers more than competitiors at that price range. Cons not user friendly. Can't design emails for campaigns on the go, can't include existing email campaigns in workflows. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM It proved cheaper and had a lot more features - at that price. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We were looking for an omnichannel that is inexpensive Review Source KC Kathy C. Mortgage Broker Financial Services Used the software for: Less than 6 months ### "Easy to Use and Cost Effective" June 10, 2024 5.0 Fabulous! This is a solid product with great support. It does everything I need. Pros EngageBay is easy to set up and has good support. Cons I ended up choosing a product that was targeted specifically for mortgage brokers. Review Source JR Jay R. President Real Estate Used the software for: Less than 6 months ### "I Was Looking" May 2, 2024 5.0 Easy to use. That's about all I can say . Pros I was looking for a program that was easy to use and I found it in Engagebay! I looked at others and they were confusing. Cons The notes section is long when I pit short notes in but I can deal with that with the ease of use. 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