# Wherewolf Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wherewolf the right Waiver solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178859/Wherewolf/reviews --- Wherewolf 4.5 (42) [View alternatives](https://www.capterra.com/p/178859/Wherewolf/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wherewolf Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews CP Chetan P PresidentEntertainment, 51 - 200 employeesUsed the software for: 6-12 months. “We really like the integration with our booking system as it makes it very seamless with the customer's booking flow. “ December 3, 2020 EH Eric H ManagerSports, 11 - 50 employeesUsed the software for: 1-2 years. “After speaking to them and other softwares they couldn’t level up to the speed of Smartwaiver and their pricing“ June 9, 2022 SD Sarah D Sales & Marketing ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “We have decided not to upgrade to a newer version for now as some of the new features don't quite work for us, however overall our experience has been good and the customer service is excellent, they are quick to respond and happy to assist with any queries.“ August 18, 2020 EH Eric H ManagerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The software is slow to integrate and keep up with technological advances.“ June 9, 2022 SL Steve L Regional ManagerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “Customers having to choose their location from maps is not intuitive for everyone and cause difficulty in choosing the correct location in smaller areas (states).“ December 3, 2020 KM Kyle M OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The check-in process is cumbersome and requires way too many clicks to check guests in.“ December 21, 2020 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Business Supplies and Equipment Used the software for: Less than 6 months ### "Far exceeded expectations!!!" October 24, 2023 5.0 Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing. Pros Our rep \[sensitive content hidden\] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point. Cons This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic! Reason for choosing Wherewolf Was referred by a friend Review Source CW Cassandra W. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wherewolf is awesome!!" July 5, 2024 5.0 Incredibly simple and straightforward. Getting it set up and live was quick and easy. Pros The simplicity of the program. No problems integrating into our FareHarbor booking system and all the waivers transfer within seconds to the reservation it is connected to. Questions are answered quickly and any small problems we have encountered have been resolved essentially the same day. So glad we switched from the other program we were using, Wherewolf suits out business needs much better. Cons Some of the options could be highlighted better for less customer confusion. Example: When selecting weight in pounds or kilograms, it looks like the other is selected from what you would like to choose. Switched from [Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Product was not meeting our business needs and complicated for some of our customers. Review Source Response from Wherewolf August 19, 2024 Hi Cassandra - thank you so much for sharing your feedback, it means a lot to us and to other business owners. We're stoked to see that everything is going well. I appreciate your comment about the KGS/ LBs option too, I'll note that down for our team to track. Reach out any time you have any questions and have a great day. JF Jeremiah F. Owner & Lead Guide Hospitality Used the software for: 2+ years ### "Bad fit for my company" February 3, 2021 3.0 I reached out to Wherewolf on the recommendation of a friend - because I wanted to move away from paper waivers and collect customer email addresses to use later with marketing apps like MailChimp. In retrospect I could have accomplished this in other ways at a much lower cost. I expressed concern that I didn't think Wherewolf made sense for a company as small as mine, considering the start up and monthly costs, and when you consider how few waivers I would be using every month. \[SENSITIVE CONTENT HIDDEN\], who seemed to listen initially, turned out to be another smooth talking salesperson in the end. I told him the size of my company and how many waivers a month I would be using. He agreed on a special price for me then promptly disappeared from communication and had the price changed on me. I explained that even with the discount I was paying over $3 per waiver. Customer Success Manager \[SENSITIVE CONTENT HIDDEN\] accused me of insinuating blackmail when I told her I would cancel my account and share my experiences online if Wherewolf was not willing to honor the contract I had signed. Resolving anything took weeks and many back and fourth emails. I held off on cancelling at first b/c I had already invested in the initial start up cost and lots of time getting everything set up - I did not want the whole thing to be a total loss. A much better outcome would have been achieved if they listened better /didn't "push for the sale" regardless of my particular situation. Pros I like the liability waiver graphics (what the customer sees filling out the form), how customizable everything is, and the fact that you can collect demographic and email information for all clients that opt in. Their customized "request for online review" automatic emails look great too. \[SENSITIVE CONTENT HIDDEN\], who works tech support (contracted out it seems), works hard to resolve issues and is the most responsive person working for the company in terms of getting back to inquiries. Cons The value just wasn't there for me and my small company. The initial rate I was quoted, and that was written into my contract, suddenly changed after one year. I also had trouble transferring my client list to MailChimp in a useable format as well which was a huge deal as that was one of the major reasons I signed up for the software. After months with tech support we were finally able to get it to work. I had trouble reaching anyone by phone when I needed help - for example, then I wanted to cancel my account the phone number on my bill was to a non-working number. It took several emails to different people before my account was finally cancelled months, and hundreds of dollars, later. Alternatives considered [Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Reason for choosing Wherewolf I probably would have gone with a use based solution such as smart waiver had I taken the time to think about it more. The email responses to my questions about signing up with Smartwaiver were going to my spam folder. At the same time \[SENSITIVE CONTENT HIDDEN\] was pressuring me to sign a contract with Wherewolf. I wanted an alternative to paper waivers, collecting customer info, and request for online reviews emails so I signed the contract with \[SENSITIVE CONTENT HIDDEN\] / Wherewolf. I later found Smartwaiver had gotten back to all of my emails (they were in my spam folder) and has excellent customer service and a great pricing structure. Smartwaiver may not offer all of the features that Wherewolf does but they are the perfect fit for my needs and their software seems to have much fewer glitches than I experienced with Wherewolf. Review Source CB Cleopatra B. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic product, just when we needed it" May 12, 2023 4.0 Fantastic, i'd highly recommend Wherewolf as an online waiver solution for an activity company Pros Pandemic forced us to embrace online waivers. Wherewolf was our first choice. Branded to look like us. We were able to customise the forms just about right. A fantastic addition to our systems. Cons Pricing became a little prohibitive after a while. We werent able to tweak the forms quite to our liking. Review Source SS Stacey S. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Wherewolf is the easy choice" July 6, 2021 5.0 The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient. Pros Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life! Cons I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet. Review Source MF Marcio F. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Mediocre customer support and onboarding" May 29, 2024 2.0 At the moment, it's not good at all. Although they claim and market that it has the best integration with Fareharbor, it has been a week, and they cannot integrate with Fareharbor. Wherewolf sales team promises a lot, and delivers very little. Pros It has a good interface and can be used on zapier Cons The company's backend is messy. The customer support is confused and slow! Switched from [Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Because of the integrations with Zapier, we can bring data to the CRM. Review Source KM Kyle M. Owner Hospitality Used the software for: Less than 6 months ### "Smartwaiver is much better!" December 21, 2020 1.0 I switched from Smartwaiver with the selling point that this software sent out follow-up emails to all participants. It might, and I think it does. However, I am unable to run any report on whether those emails were sent. I am also not able to see if anyone opened said emails. I was also sold that this fully integrates with Fareharbor, however, it does not. I am unable to attach these waivers to the confirmation emails that are sent out to my customers from Fareharbor. This software is twice the price of smartwaiver and half as good. They set up a "custom front of house software specific to your company" but all they do is fill in a few photos. The check-in process is cumbersome and requires way too many clicks to check guests in. WIth smartwaiver, you are able to use your booking software (fareharbor) as the check in software, and can see from the Farharbor manifests that guests have signed waivers. Wherewolf is no good period, I would highly recommend smartwaiver over wherewolf if you are a fareharbor customer. If you do decide to try wherewolf absolutely don't pay for the year in advance to save money. You will regret it and end up switching to smartwaiver like I am about to and will be stuck with all kinds of headaches before doing so. Pros I like the reports you can generate. That is it Cons Too complicated as an easy check-in software Way Too expensive vs the competition Not user friendly if you want to edit things yourself Customer service takes too long Doesn't offer "two-way connection" with fareharbor SMARTWAIVER DOES Switched from [Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) I was told wherewolf offered all these additional options. I'm so confused on what they are talking it. It's not good at all! Review Source PA Patrick A. Manager Entertainment Used the software for: Less than 6 months ### "Patrick Alexander, Rockaway" December 3, 2020 4.0 Just need to speed up the process, but otherwise good. Pros Data Collection, Intuitive Design, Few Connectivity Issues Cons We need a box for the east coast states that are small and hard to hit on an iPad or iPhone with your finger. The email you are sending has been finding its way into some spam folders, not sure how if that can be fixed. Please include a message about how the person who gets the initial email can forward it along to the rest of the group, or at least make it more prominent. We have some people filling it out themselves and then making the others do it in-store so let's connect the dots for people. The biggest thing we need to fix is the amount of time it takes to fill out the form. The app moves slowly when in between guests and if I had a 12 person group it will literally take 15-20 minutes before everyone is done, and that messes up my entire schedule for the day. Review Source Response from Wherewolf December 15, 2020 Hi Patrick. Thanks for submitting your review. These are all items we can definitely help with. If your main objective is to increase the speed of your check-in process, we can customize the solution and remove any unnecessary questions you might be asking as part of your waiver. We can also change the language in the email that gets sent to the person who made the reservation so they have clear instructions to forward to the rest of the group. Can you send your requests to support@getwherewolf.com? Thanks, Phil TC Tanya C. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Fantastic " April 19, 2019 5.0 This software and the team behind it have been a great pleasure to work with and would highly recommend Pros this software is so great for keeping liability forms, the reports and information gained without having to store papers for years. The support team are phenomenal. I have never had a question unanswered, they are quick to respond and don't disappear. They even did a custom build for allowing pre-arrival sign in. This software also links to my booking software making it even easier. Cons It does have some constraints, but nothing I haven't been able work over. Nothing enough to make me unhappy. Review Source SD Sarah D. Sales & Marketing Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great product" August 18, 2020 4.0 We have decided not to upgrade to a newer version for now as some of the new features don't quite work for us, however overall our experience has been good and the customer service is excellent, they are quick to respond and happy to assist with any queries. Pros It's very simple to use, displays simply and clearly for our customers and the reporting on statistics is great Cons The map we currently use for customers to identify where they are from isn't the easiest to use, however we are moving to a drop down box option which will be much easier and Wherewolf have been helpful in getting this changed over for us Review Source CP Chris P. Store Manager Entertainment Used the software for: Less than 6 months ### "Overall a good experience." December 3, 2020 4.0 Easy to use, quick and effective. Overall a good product. Pros Very easy for us and our guest to use. Takes only a few minutes for each guest to fill out. Cons I would like for returning guest, if returning within a few days, to not have to fill the waiver out again. Review Source Response from Wherewolf December 15, 2020 Hey Chris. Thanks for your review. On your comment: "I would like for returning guest, if returning within a few days, to not have to fill the waiver out again." This is down to personal preference. All you need to do is search for the guest's name and confirm they signed a waiver a few days ago by looking at the date. If you have any queries on how to do this, please email support@getwherewolf.com. Thanks. Phil pH pam H. area manager Entertainment Used the software for: Less than 6 months ### "User friendly product" December 7, 2020 4.0 Pros The product is user friendly, so it's easy to use. I like that the customer can complete the waiver at their convenience at home and have it ready before they come in. It saves the associates' time, and they can quickly move on to the next guest, lessening the wait time. Cons If all people in the party have filled out the waiver and it shows "complete" for all on their phone, accompanied by the green dots, why the extra step in the store. If it's complete, then it's done. The extra step in the store due to a "pending" status seems superfluous. Review Source Response from Wherewolf December 15, 2020 Hey Pam, Thanks for the review. We can actually remove this extra step if you like? Some of our clients would like a two step verification process for waivers signed in advance. It also means customers can self check-in on arrival. I've sent you an email, please let me know if you'd like to remove this. Thanks, Phil SM Sam M. Founder and Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wherewolf has been a great product for us. " March 17, 2021 4.0 Wherewolf has been a great product for us. It has reduced time for our staff as it integrates with our booking software Rezdy. All booking automatically get our waiver and covid-19 questionnaire prior to arrival. The best part is no more chasing and filling out paper forms, which is good for our business and great for environment. The onboarding team at wherewolf are based in NZ, easy to understand and great to work. I have been in adventure tourism for 22 years and wherewolf has been a game changer for us. Pros It has reduced time for our staff as it integrates with our booking software Rezdy. All booking automatically get our waiver and covid-19 questionnaire prior to arrival. The best part is no more chasing and filling out paper forms, which is good for our business and great for environment. Cons sign in device and app only available on IOS (IPAD) Review Source CL Chris L. Store manager Entertainment Used the software for: Less than 6 months ### "Decent as far as waiver systems go I think" December 3, 2020 4.0 Pros I like that there is no paperwork required, everything is centralized on the app Cons Far too long for a waiver for individual customers, to many non-important questions. Review Source BB Benjamin B. Sales & Marketing Representative/Consultant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Awesome! Blessing!" October 23, 2019 5.0 Tracking overall marketing effort and getting true analytical reports. Going paperless with liability waivers. Awesome Support staff. Pros Eliminates physical paperwork and storage, liability forms on iPad now going paperless, we can gather customers information, track all our marketing efforts, intergraded with Fareharbor for our online reservations, priceless for all my clients whom are currently using Wherewolf. Support team spot on and extremely helpful, supportive and instrumental in customizing our needs for different vendors working with Maui's visitor industry which is very unique. Cons Set up and customizing Wherewolf with each individual Vendor. Being aware of time difference between Hawaii & New Zealand :). Review Source EH Eric H. Manager Sports Used the software for: 1-2 years ### "It’s OK" June 9, 2022 4.0 We used Wherewolf as one of our first waiver softwares. It maintained and reported what was needed from it. As we progressed our booking software opened integration lines with waivers however Wherewolf would not gain integration. After speaking to them and other softwares they couldn’t level up to the speed of Smartwaiver and their pricing Pros The company was great in introduction and helped customize a waiver for us. Cons The software is slow to integrate and keep up with technological advances. Review Source MF Meghan F. Office Assistant Sports Used the software for: 1-2 years ### "User and Company Friendly" March 22, 2019 5.0 Pros The Wherewolf software is very simple to use for people of all ages and technology ability levels. It is also simple for all office staff to quickly collect data on customers who are using the sign in. Anytime we have needed something updated on the software it is done quickly and efficiently. The graphics are also great and the icons next to each prompted question help to assist all persons who are not native English speakers. Cons The only issues we have had with the software has been quickly adjusted to our liking. Review Source IW Isabel W. Assistant Manager Hospitality Used the software for: 6-12 months ### "User Friendly Product with Good Customer Support" January 2, 2021 4.0 Every applications has its pros and cons, but Wherewolf is run by a team of people who clearly care and want to make sure the application works well for you. We have all really enjoyed working with them. Pros The team at Wherewolf is very responsive to customizations and fixing various bugs. They worked hard to ensure the Wherewolf software met our particular needs. The application is easy to use for both our clients and our team. Cons There are some areas in which increased customization would be beneficial. I am sure this will be possible as the team continues to develop the application. Reason for choosing Wherewolf They were able to customize the product to our needs, and it fit well for surf lessons and rentals. Review Source MN Matt N. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A great product" October 17, 2019 5.0 We now have a 100% paperless waver system with all wavers digitally stored in date and name order. We also sold 150 gift vouchers from an email campaign we sent to previous climbers and now have a great consumer database. Data is king! Pros It's easy to use for customers and staff. The after sales service from the team at Wherewolf has been amazing. They are always available to work with you to make sure you are getting the best results. Cons I can't think of anything we don't like. Any challenges we have had the team has managed to overcome. Review Source CB Chris B. Manager Wine and Spirits Used the software for: 2+ years ### "Great Product - My customers love the unquie checkin + makes our front desk and vans look slick!! " September 11, 2018 5.0 Fantastic idea and great systems - it has changed the way we look at gathering customer info for the better moving forward. Its been a game changer for our Tours and I feel has been a key part in helping us jump ahead of our other competitiors for sure. Pros The ease of data information that I now have accesss to - plus no more photocopied forms all over my checkin and vans :) Cons It's just a pitty it can't self drive the Wine tours van as well - maybe in the future ha ha . There's not much to not like about it - its really slick. Review Source NG Neil G. Owner Operater Leisure, Travel & Tourism Used the software for: 2+ years ### "Simplicity" December 21, 2020 5.0 Helpful, Friendly and easy to deal with Pros The simple fact is it is very easy to use and makes my life a lot easier. Cons The only thing i can think of is there may 2/3 to many questions. Reason for choosing Wherewolf I used it when i went on an activity and thought this would work very well for ours Review Source jL joel L. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product - best guest Management system out there!!" October 19, 2019 5.0 Pros We enjoy the ease of the manifest, the ability to capture our guest's data (not booking data) to make more informed decisions on marketing spend and love the follow up email. We have gone from 27 to 13 on Tripadvisor ranking. Cons The set up cost was high but given the software has been so useful it has started to pay itself back. Alternatives considered [Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Reason for choosing Wherewolf The marketing suite and follow up emails. Review Source LF Luke F. Founder/Captain Recreational Facilities and Services Used the software for: 1-2 years ### "Great Product, Great Service" January 25, 2022 5.0 Love it. Using it again. Pros As a boat tour operator it's important to have my customers fill out a waiver for the protection of my LLC. It's even better though to be able to gather all their contact info for future promotions and return business. Cons Bit of a learning curve but no big deal. Review Source BM Bonnie M. Guest Services Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "We have been using for a year and it is going well! " July 24, 2021 5.0 Moving in to the 21st century with digital waivers has been great. It seems that most guests are expecting it now and they like the option to complete before they arrive. Pros It is easy and straight forward to use for us and for guests. Integration and set up went smoothly Cons It would be handy if it the completed waivers could feed through directly in to our reservation system so we don't have to run the 2 systems Review Source SL Steve L. Regional Manager Entertainment Used the software for: Less than 6 months ### "Solid with some room for improvement" December 3, 2020 4.0 Customers are able to complete the liability waiver immediately after making a booking. Currently also helps with COVID procedure compliance. Pros Integrates will with our booking software, provides opportunity for customers to complete the waivers before they arrive. Cons Customers having to choose their location from maps is not intuitive for everyone and cause difficulty in choosing the correct location in smaller areas (states). Customers would be more likely to respond to text messages to complete their waivers vs the current email system. Review Source Response from Wherewolf December 15, 2020 Hey Steve, Thanks for your review. We can actually remove the map and change it to a list view if you like? We also have SMS waivers available on our Equipped Tier as well, where guests can receive their waivers via text and email. I've sent you an email, please respond to that if you'd like to chat about SMS waivers! Thanks, Phil Similar Products Featured