Wherewolf Ratings

Overall
4.9/5
Ease of Use
4.9/5
Customer Service
5/5

About Wherewolf

Wherewolf is the only advanced digital waiver solution built specifically for adventure tourism operators. Our application streamlines your entire arrival process and allows you to collect invaluable marketing data which shows you the quickest avenues to growth. Wherewolf also includes a personalized, automatic email to 100% of your clients with links to your social media platforms. Based in Denver Colorado, we also have an office in Queenstown, New Zealand, and Dublin, Ireland. Learn more about Wherewolf

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Showing 13 of 13 reviews

Showing Most Helpful

Showing 13 of 13 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Tanya C.
Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 19, 2019

“Fantastic ”

OverallThis software and the team behind it have been a great pleasure to work with and would highly recommend
Prosthis software is so great for keeping liability forms, the reports and information gained without having to store papers for years. The support team are phenomenal. I have never had a question unanswered, they are quick to respond and don't disappear. They even did a custom build for allowing pre-arrival sign in. This software also links to my booking software making it even easier.
ConsIt does have some constraints, but nothing I haven't been able work over. Nothing enough to make me unhappy.
Reviewer Source 
Source: Capterra
April 19, 2019
joel l.
owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2019

“Great Product - best guest Management system out there!!”

ProsWe enjoy the ease of the manifest, the ability to capture our guest's data (not booking data) to make more informed decisions on marketing spend and love the follow up email. We have gone from 27 to 13 on Tripadvisor ranking.
ConsThe set up cost was high but given the software has been so useful it has started to pay itself back.
Reviewer Source 
Source: Capterra
October 19, 2019
Chris B.
Manager
Wine and Spirits, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2018

“Great Product - My customers love the unquie checkin + makes our front desk and vans look slick!! ”

OverallFantastic idea and great systems - it has changed the way we look at gathering customer info for the better moving forward. Its been a game changer for our Tours and I feel has been a key part in helping us jump ahead of our other competitiors for sure.
ProsThe ease of data information that I now have accesss to - plus no more photocopied forms all over my checkin and vans :)
ConsIt's just a pitty it can't self drive the Wine tours van as well - maybe in the future ha ha . There's not much to not like about it - its really slick.
Reviewer Source 
Source: Capterra
September 11, 2018
Sarah O.
Sales & Marketing Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 15, 2019

“Awesome product”

OverallI have found my experience with Wherewolf really really good and I would highly recommend them to anyone. They offer a great product and the support you get from their team is awesome, they're always happy to help any time.
ProsWherewolf is really easy to use from an administrator point of view and it delivers comprehensive statistics for our business. Customers find it really easy to use when checking in with us too.
ConsThe only issue we've had is the map of the world where customers can select where they are from, but they awesome Wherewolf team have come up with a better solution that works for our business
Reviewer Source 
Source: Capterra
October 15, 2019
Meghan F.
Office Assistant
Sports, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 22, 2019

“User and Company Friendly”

ProsThe Wherewolf software is very simple to use for people of all ages and technology ability levels. It is also simple for all office staff to quickly collect data on customers who are using the sign in. Anytime we have needed something updated on the software it is done quickly and efficiently. The graphics are also great and the icons next to each prompted question help to assist all persons who are not native English speakers.
ConsThe only issues we have had with the software has been quickly adjusted to our liking.
Reviewer Source 
Source: Capterra
March 22, 2019
Matt N.
Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 16, 2019

“A great product”

OverallWe now have a 100% paperless waver system with all wavers digitally stored in date and name order. We also sold 150 gift vouchers from an email campaign we sent to previous climbers and now have a great consumer database. Data is king!
ProsIt's easy to use for customers and staff. The after sales service from the team at Wherewolf has been amazing. They are always available to work with you to make sure you are getting the best results.
ConsI can't think of anything we don't like. Any challenges we have had the team has managed to overcome.
Reviewer Source 
Source: Capterra
October 16, 2019
Carmen N.
Owner
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2018

“We Love Using Wherewolf!”

OverallWe are really happy we decided to start using Wherewolf and we'd highly recommend it to everyone.
ProsWherewolf has made our check in process so much quicker. It's more efficient, there are less mistakes and it's easy for the guests to use. It gathers a lot of useful information and has eliminated our need manually enter the data.
ConsIt was a bit of an investment up front, with the set up fee and having to purchase the ipads, but it is WELL worth it in the long run.
Reviewer Source 
Source: Capterra
September 13, 2018
Sharon C.
Owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 12, 2018

“Saves on paperwork!”

OverallWe have saved so much paperwork, printing and filing - we haven't looked back and would highly recommend to anyone.
ProsIt looks professional to guests. Captures lots of customer information for marketing use.
ConsThe customer & technical support is fantastic but the cost to make small changes is a little high. Maybe one annual, limited change, (ie photos, some wording) included in subscription would be welcomed.
Reviewer Source 
Source: Capterra
September 12, 2018
Gina T.
Owner
Entertainment, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 7, 2018

“Useful for Collecting Customer Info”

OverallOverall our experience has been positive but I don't think we are using the data collected anywhere near it's full potential yet. Maybe some guidance and suggestions on how to do this via email newsletters from Wherewolf would be useful. Or if this is being done I have missed them!
ProsEasy for customers to use and easy data capture that doesn't require staff time
ConsCost and having to request changes to our information rather than being able to update it ourselves
Reviewer Source 
Source: Capterra
September 7, 2018
Jen Q.
Sales & Marketing Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 7, 2019

“Fantastic, professional, paperless way to capture information”

ProsWe recently rebranded our products requiring our customised Wherewolf app to be updated. The updates were turned around extremely quickly to our new brand and any additional requests actioned quickly. I love the simplicity, ease of use and professional look of the app whilst still able to capture detailed customer and operational information. Always a pleasure working with the Wherewolf team!
ConsWe had some limitations in the past with customisation, but these have since been resolved with the rebrand.
Reviewer Source 
Source: Capterra
October 7, 2019
Rebecca A.
General Manager
Recreational Facilities and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 10, 2018

“Great App”

OverallAlways fantastic
ProsThe support is 2nd to none, it is the main selling point. The ease and functionality of the app is exactly what we need, and it's so so simple.
ConsWe always need to see the signature on our app, it takes several clicks to get it, not a major con but does take time up.
Reviewer Source 
Source: Capterra
September 10, 2018
Jen-Ni Q.
Sales & Marketing Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Intuitive, professional and saves on paperwork”

ProsWe moved from collecting information on paper to a tablet with the Wherewolf app. Aside from adding a greater level of professionalism, we are able to collect and store important data which can be accessed quickly at any time. It collects all the information (and more) that we require. From the customer perspective, it is very intuitive and easy to use. You never have to explain how to use the app.
ConsThe inability to customise. For example, we were not able to customise the automated post trip email in a specific way that would have suited our business better. In saying that, Wherewolf provide the majority of features that any operator would want and need but if you do want to take that customisation further, it may be limited.
Reviewer Source 
Source: Capterra
January 8, 2019
Maria T.
General Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 15, 2019

“Paperless and Easy to use”

OverallWherewolf has simplified our check-in process and decreased our use of unnecessary papers and filing. Its easy to use and our guests love it!
ProsThis is fantastic software that is easily modifiable and allows us to check our guests in and have them sign waivers without any difficulty.
ConsIt would be fantastic if it automatically translated to different languages.
Reviewer Source 
Source: Capterra
October 15, 2019