# Page 2 | Wherewolf Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Wherewolf the right Waiver solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178859/Wherewolf/reviews --- Wherewolf 4.5 (42) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Wherewolf ## Showing most helpful reviews Showing 26-42 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Carmen N. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "We Love Using Wherewolf!" September 13, 2018 5.0 We are really happy we decided to start using Wherewolf and we'd highly recommend it to everyone. Pros Wherewolf has made our check in process so much quicker. It's more efficient, there are less mistakes and it's easy for the guests to use. It gathers a lot of useful information and has eliminated our need manually enter the data. Cons It was a bit of an investment up front, with the set up fee and having to purchase the ipads, but it is WELL worth it in the long run. Review Source JQ Jen Q. Sales & Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic, professional, paperless way to capture information" October 8, 2019 5.0 Pros We recently rebranded our products requiring our customised Wherewolf app to be updated. The updates were turned around extremely quickly to our new brand and any additional requests actioned quickly. I love the simplicity, ease of use and professional look of the app whilst still able to capture detailed customer and operational information. Always a pleasure working with the Wherewolf team! Cons We had some limitations in the past with customisation, but these have since been resolved with the rebrand. Review Source AL Andrea L. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent" April 21, 2021 5.0 Pros The product is easy to use and has made our check-in process more streamlined and efficient. The staff have been excellent to deal with and always friendly and helpful. Cons No IT support after hours or on weekends and no option to talk in person. Integration has been a little challenging via email and am sure it would have been easier if we could have had a phone conversation. Review Source AR Adam R. General Manager Hospitality Used the software for: 6-12 months ### "Amazing App" October 20, 2019 5.0 Amazing customization, great response time with problems, overall could hardly fault them. Pros Ease of use for both customers and administrators alike, great for obtaining analytics while simultaneously being easy to use for a customer. Cons The date range/lack of calendar function when obtaining analytics, it is quite clunky. Reason for choosing Wherewolf Price, functionality, ease of use, customer relations Review Source GT Gina T. Owner Entertainment Used the software for: 1-2 years ### "Useful for Collecting Customer Info" September 8, 2018 4.0 Overall our experience has been positive but I don't think we are using the data collected anywhere near it's full potential yet. Maybe some guidance and suggestions on how to do this via email newsletters from Wherewolf would be useful. Or if this is being done I have missed them! Pros Easy for customers to use and easy data capture that doesn't require staff time Cons Cost and having to request changes to our information rather than being able to update it ourselves Review Source SC Sharon C. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Saves on paperwork!" September 12, 2018 5.0 We have saved so much paperwork, printing and filing - we haven't looked back and would highly recommend to anyone. Pros It looks professional to guests. Captures lots of customer information for marketing use. Cons The customer & technical support is fantastic but the cost to make small changes is a little high. Maybe one annual, limited change, (ie photos, some wording) included in subscription would be welcomed. Review Source MT Maria T. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Paperless and Easy to use" October 16, 2019 5.0 Wherewolf has simplified our check-in process and decreased our use of unnecessary papers and filing. Its easy to use and our guests love it! Pros This is fantastic software that is easily modifiable and allows us to check our guests in and have them sign waivers without any difficulty. Cons It would be fantastic if it automatically translated to different languages. Review Source TL Tanisha L. Area Store Manager Entertainment Used the software for: Less than 6 months ### "Waiver App Review " December 3, 2020 5.0 Pros This app is great to streamline the process of checking people in. We eliminated the paper process because of this. Cons Lots of push back from parents not wanting to add email addresses for their children. Also it does take time to fill out and often makes customers late for their booking if not pre filled out ahead of time and if there is a larger group. Review Source Response from Wherewolf December 7, 2020 Hi Tanisha, Thanks for your review! Collecting an email address is completely optional, and we can remove this question for minors. We can also reduce the amount of questions you ask on site to make the process quicker for your guests. I've also sent you this response via email, so let me know if you'd like to make some changes. Thanks! Phil AE Audrey E. Manager Entertainment Used the software for: Less than 6 months ### "Wherewolf" December 7, 2020 5.0 Pros The App was easy to set up It's pretty user friendly Cons When you have a new group coming in, their waiver doesn't show up. You have to escape and re-enter to have their waiver available. Also, if a customer doesn't receive the email with the waiver there is no way to send a new one. This happened when I put in the wrong email. I corrected the email but I couldn't get a waiver sent to the new email Review Source Response from Wherewolf December 15, 2020 Hi Audrey, Thanks for your review! I'd like to look into this further for you, as this doesn't sound like normal behaviour. I've sent you an email, would you please respond and let me know what you mean by: "When you have a new group coming in, their waiver doesn't show up." Thanks, Phil RA Rebecca A. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great App" September 11, 2018 5.0 Always fantastic Pros The support is 2nd to none, it is the main selling point. The ease and functionality of the app is exactly what we need, and it's so so simple. Cons We always need to see the signature on our app, it takes several clicks to get it, not a major con but does take time up. Review Source MW Michael W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great software to reduce paper waste and streamline processes and information gathering" December 17, 2020 5.0 Was able to target the information I was wanting to capture. Pros Integrates with our online booking system to capture important pre trip information and satisfy waiver requirements Cons There are no downside to this software thus far. Review Source Response from Wherewolf December 22, 2020 Thank you Michael! JP Jordan P. Regional Manager Entertainment Used the software for: Less than 6 months ### "Great and simple to use!" December 7, 2020 4.0 Pros The product is very user friendly. The Interface is easy to follow and allows the customer to breeze through the process. Cons The program sometimes doesn't grab new users from our reservation system if changes are made last minute to the booking. However, there is a work around to add the new customers so this isn't a major issue. Review Source Response from Wherewolf December 15, 2020 Hey Jordan. Thanks for the review. Wherewolf should be fetching bookings from your reservation system very often, including any changes made to the reservation. If it becomes an issue please email support@getwherewolf.com Thanks, Phil JQ John Q. Area Manager Entertainment Used the software for: Less than 6 months ### "Wherewolf Review" December 9, 2020 5.0 Overall experience is a solid A-! The only thing keeping this software from an A is the occasional software being down. Otherwise, outstanding work! Pros The software is simple to navigate and very customer friendly. The UI is nice and clean and gets the job done! Highly recommended for what we need accomplished out of the program! Cons Occasionally the software is down and does not retrieve the reservations we need so we have to manually input some sign off info. Review Source CP Chetan P. President Entertainment Used the software for: 6-12 months ### "Great product" December 3, 2020 5.0 Pros We really like the integration with our booking system as it makes it very seamless with the customer's booking flow. We also like the user interface as it's very simple for the customer and we also like the reporting functionality to give us a snapshot of the data that is collected. Cons It took us a few iterations to figure out the integration with our booking system and the time difference with support makes it difficult to get immediate responsiveness. Review Source LD Laura D. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Making customer sign in easy" October 27, 2019 5.0 I can now effortless and easily have customers sign themselves in and sign disclaimer before they arrive which saves time and paper! Pros That you can customise it all to best suit your business. Cons The functionality on mobile phone sometimes is too slow and or dosnt load. Reason for choosing Wherewolf None Review Source JS Joseph S. Store Manager Entertainment Used the software for: Less than 6 months ### "My review" December 3, 2020 5.0 Pros Very easy to use. Only takes a few minutes for customers to fill out Cons Sometimes you have to load the software several times for it to see bookings that are created in store. Review Source PS Preston S. Store Manager Entertainment Used the software for: Less than 6 months ### "Wherewolf review " December 4, 2020 4.0 Pretty good Pros It works well and is easy to mantain. Quick and easy to use/ learn Cons I have nothing bad to say about the software. Review Source Response from Wherewolf December 15, 2020 Thanks Preston, appreciate the review.