# Page 2 | My Junna Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of My Junna Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of My Junna Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/178861/Junna-Care --- Page 2 - My Junna Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. My Junna ## User reviews MH Malissa H. Founder CEO, care manager and therapist Consumer Services ### "Love My Junna." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 Very good, takes a while to set up, but very user friendly, and customer support and forms person are speedy fast and helpful/friendly - I never feel like a bother. Pros Love my Junna. Tailored to care management with ability for other services to be incorporated. It allows for all of the intricate care management documentation (invoicing, acts as a hub to store your company documents, resources, etc) and helps with staff management (time report). I love that you can leave a task/message for another CM. Also LOVE the tutorials! Cons You need to be careful not to add "relatives" of other clients to a current clients information in many areas (attached to chart, etc.) and it does not populate documentation into the facesheet automatically from when clients sign your intake form. And the inability to update your forms with edits as you please, and with a charge for each page has been difficult. I have a list of "suggestions" but they are not a make or break it (telehealth incorporation for extra fee, etc.) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) needed a care management specific tool, and wanted to incorporate therapy still and it was easier to do this way Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing My Junna Moreso catered to care management, still missing some features but I was told you take user suggestions seriously an implement, and I can see it already Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FR Fabiola R. VR Case Manager-Partner Professional Training & Coaching ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2025 It was affordable and covenient for my practice, we look into other options, and it was easy to integrate to our office and case managers, they didn't struggle to bad with the whole process, we definitely recommend this software. Pros Easy way to create invoices and case notes! That I can have it integrated with my xero account, my bookeper is so happy! Cons when writting a case note that I need to writte the description again. Wouldn't hurt to integrate emails to the whole system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Leah N. Patient Advocate Health, Wellness and Fitness ### "The only software for patient advocates! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 Fantastic! I love it! It adds a lot of credibility to my business and convenience working with my colleagues Pros Its ability to directly invoice and pull in case notes so clients never wonder where their retainer is going! Cons I wish there was a real app instead of just placing a button on my Home Screen! Also there should be a autosave draft, I've written extensive notes before and lost network connection and lost the note Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Soni P. CEO Health, Wellness and Fitness ### "Long time satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 After using two other software platforms, MyJunna has definitely been the easiest for my team to use. It’s user-friendly when it comes to entering notes and navigating case files. The layout looks great, and the regular updates are always helpful. I really like that the team listens to feedback and responds quickly whenever we have a question or issue. Overall, it’s been a great experience for us. Pros What I appreciate most about Junna is how easy it is to use. The platform is intuitive, and important information is always easy to access. I also value how responsive the team is to feedback — they’re continuously making updates and improvements based on user input. Cons What I like least about MyJunna is that there are still a few specific reports I wish were available. I’m hopeful they will be added in the future as the platform continues to evolve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alesia C. Owner-Care Manager Health, Wellness and Fitness ### "The Best Care Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 My Junna is a great company and always doing what they can to innovate and meet the needs for a care management businesses and they seek out our suggestions for improvement and follow through. If there are any tech issues, they are prompt to respond and resolve those issues. They are also good about keeping us educated on new updates to the software. My Junna is a must have tool for a care management practice and this along with their great customer service makes them the best in the business. I highly recommend My Junna. Pros My Junna a user friendly program that efficiently allows my team to record notes while keeping track of important client information. I appreciate how everything I need for managing a care management practice is in one place from client tracking, to invoicing, recording payroll hours, and running reports. It makes doing business easier. Cons We use to find the calendar feature slow to update and toggle between care manager calendars, but this has since been resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YA Yvonne A. Accounting Manager Hospital & Health Care ### "My Junna - HOMERUN! This is the BEST billing platform we've used! Try it out...you wont' be sorry!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 I have been so incredibly pleased with our decision to use My Junna. They are well-staffed with knowledgeable employees who are ready and able to help with any issues. They implement new ideas and functionality regularly and are always willing to hop in and help when needed! Pros My Junna has proven to be the best billing software we've ever used. The My Junna team truly listens to their clients and continues to implement updates throughout the year. Additionally, they offer training for all updates. Cons I did not experience anything negative about My Junna. The platform, staff, and accessibility have been amazing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Lisa K. Aging Life Care Manager Hospital & Health Care ### "My Junna Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 2, 2025 The My Junna team is always respectful and friendly, and readily available to address any questions. Pros The integrated systems making it easier to handle multiple practice tasks. My Team loves using this program! Cons The "in-production while working" makes some tasks clunky and the intuitiveness needs more finesse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2025 Hi Lisa, Thank you for taking the time to leave us feedback on tasks. We plan on having an upgrade on tasks by the end of 2025. Please provide any specific tasks requests to support@myjunna.com. We enjoyed catching up with you at the conference and hope to see you next year! :) GP Gary P. Executive Director Non-Profit Organization Management ### "Great product with more to come" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2025 Good - nice service and response to various issues. My Junna staff appears to be continually focused on improving the product. Pros It is pretty easy to use and consolidates a lot of pieces into one workable platform. The layout and functions are mostly intuitive. Cons The slowness of the calendar load and no direct interface with MS Outlook - a seamless interace would be a lot better Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing My Junna Geared more directly to our work, and the price point was more affordable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2025 Hey Gary, Thank you for the honest feedback. We are going to look your concern regarding the speed of your calendar. We strive to make our platform affordable for small to mid size organizations like yours. We value your business and appreciate your loyalty! LF Laura F. Vocational Case Manager Health, Wellness and Fitness ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 Excellent. I definitely recommend them. The overall experience is good. I do recommend them to my collegues. Pros Customer service. I love how the staff helps me walk through any questions. I love how they provide videos on how to use the tools. Cons Can't think of any right now. I'm sure there is something but it is not coming to mind. I wish more businesses had a human to answer a phone instead of a bot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Catherine S. Director of Vocational Evaluation Services Mental Health Care ### "Director / Owner Vocational Evaluation Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 I have been using My Junna for about 4 years (both in previous employment and in my self-employment). I decided to continue using My Junna when I transitioned to self-employment due to the ease of using the software. Pros The quick responsivenesss of staff when tech issues occur; the ease of using this case management system; the ability to modify the system to my needs. Cons I don't have any complaints about using My Junna. I am very happy overall with the software and staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Melanie S. HR Admin Individual & Family Services ### "A great product! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 It’s been great so far. So happy our team switched! It has increased our efficiency and allowed more time to work on other important tasks. Pros How willing they are to take feedback and consistently upgrade the product. Support is really helpful too and quick to respond! Cons It’s a bit limiting in terms of data export. We’ve uploaded a lot of info in there and are concerned about how to extract it in the future. Switched from [Bonterra Penelope](https://www.capterra.com/p/80088/Bonterra-Penelope/) It was antiquated and not user friendly for our team Alternatives considered [Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reasons for choosing My Junna Cost of the product was more reasonable for us as a nonprofit Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2025 Hi Melanie, We do have the ability to export client information, case note, resources (partners), facilities, custom forms, expenses, mileage and analytics data. You can reach out to support@myjunna.com and we are happy to walk you through exporting any data as needed. Thank you for the kind words and good review. We appreciate the feedback and your continued loyalty. :) KL Kathleen L. Counselor & Care Manager Mental Health Care ### "Flexible, Supportive, & Outstanding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2020 My Junna is a supportive, flexible company. The customer-service is outstanding. I generally don't even have to wait a day to get my questions answered. One time, I voiced a question on a Friday evening, thinking I would need to wait until Monday morning for an answer. The issue was resolved within an hour. I feel like My Junna partners with me to meet my goals, as opposed to me just being a customer. As a small business owner, I feel very supported. Pros I like most that it is cloud-based and HIPAA compliant. The Invoice feature is very easy to use. Cons Since I use it for both Counseling and Care Management, I would like to see more Counseling features added - like a special module for therapists. But that's just pie-in-the-sky thinking. This software works wonderfully for what I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Teresa H. Elder Care consultant Hospital & Health Care ### "Intuitive and user-friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2019 Limited, unfortunately. Pros The program is well-organized, not too deep and not to shallow in terms of depth of data. The system is easy to navigate and the embedded how-to videos are straight-forward and comprehensive. \[SENSITIVE CONTENT HIDDEN\] and her team sought feedback and worked to improve the system. Cons The built-in and un-removable vendor in the partnership tab. This is a very minor thing that I think was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jim B. Owner Management Consulting ### "JunnaCare Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2018 As a private Geriatric Care Manager in a solo practice, I find that JunnaCare solves my problems easily. I love the invoicing and partners section. I'm trying to go paperless and JunnaCare makes this mostly a reality. Pros I like the fact that JunnaCare is very affordable for a start-up solo practice like mine. JunnaCare is very intuitive and easy to learn. JunnaCare works on all platforms. I use it on my Mac, MacBookPro, my iPad and my iPhone 7 Plus. Cons I lke all the features of JunnaCare. Haven't discovered any faults. I've been using it since July 2017. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)