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Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app.
Provider
Userfeel
Located In
United Kingdom
Foundation
2010
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, In Person, Webinars, Live Online, Videos
Support
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
Digital agencies, web designers, web developers, ux researchers, marketers, customer experience executives, website and e-commerce owners.
Content Source: Userfeel
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Userfeel Reviews
Pros
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
Cons
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Terrible user pool, lied about the possibility of a refund before ordering.
"User feel lets you test companies software."
Pros: This is a nice looking platform. It’s easy to sign up to be a tester.
Cons: This software didn’t have many tests available for me.
"Great for adhoc tests"
Pros: We've been looking for a cost effective user testing platform for a while, trying out different ones. Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment. I really like the highlights reel you can create.
Cons: The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
"Terrible user pool, lied about the possibility of a refund before ordering."
Overall: Bad user pool. Bad customer service. Dishonest and not helpful.
Pros: The idea of a pay as you go only version of UserTesting is great. With a terrible pool, it's not.
Cons: The users were not what they said they were. I asked for American native English speakers. They were clearly not. I asked for a specific job title. They were clearly not. Before the test, I asked Userfeel about whether or not I could get the specific pool I needed. They said if I was not satisfied they would give a full refund so I proceeded. This happened, I asked, and they did not. They lied. When I pressed them, they literally ghosted me. Aside from the demographics, they feedback they gave was simply not quality. Most merely read words on a page.
"userfeel my favorite software of testing"
Overall: it was the best experience
Pros: i did like most the easy way of use and testing on this software
Cons: id did like least that there aren't to much surveys and test on this software
"Userfeel Experience as a UX tester"
Overall: Userfeel works well when you are looking for a side-hustle. You don't need much experience as a tester, as such. It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
Pros: Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing. the instructions for doing each test are very clear. The pay for doing a test (typically about 10 - 20 minutes of your time) is very reasonable at $10 per test.
Cons: The work isn't very consistent and you have to compete with many other testers to get the work. However, I was able to set up an alert on my phone* so I had a good chance of snagging a test before other testers. *This was not a feature of Userfeel, but achieved via some Google Gmail settings
