# Userfeel Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userfeel Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/178866/Userfeel-com --- # Userfeel Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Userfeel ## What is Userfeel? Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app. ## What is Userfeel used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Usage Based, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userfeel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userfeel.com/&name=Userfeel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userfeel 4.5 (16) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $30 Usage Based, One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 4.6 (760) Value For Money 4.5 (11) Value For Money 4.6 (665) Customer Service 4.2 (11) Customer Service 4.7 (643) ## Userfeel alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (760)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [Userlytics](https://www.capterra.com/p/181202/Userlytics/) [4.7 (55)](https://www.capterra.com/p/181202/Userlytics/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181202/Userlytics/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Customer Segmentation 3.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Survey/Poll Management 3.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Create and administer polls and surveys Surveys & Feedback 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success A/B Testing 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Audience Targeting 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Userfeel 33 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Provides a channel for team members to share media files, communicate, and work together Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compatible with mobile devices Software is used for working on online pages Record and follow the progress of every issue Collect information from multiple sources Create many versions of emails, forms, or actions and gauge which is most effective Identify, track, and respond to negative feedback Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Capture what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.) Apply statistical/mathematical models to sets of data Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Process of evaluating a product or website by testing it with representative users. Track user's interaction with the prototype Analyze and gain insights into user experience Get Advice We can help you find the software with the features you need. Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.5 (11) Basic $30.00 Usage Based,One Time Value for money 4.5 (11) 4.5 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (11) 4.2 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 16 reviews Filter by rating 5(12) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent SH Serena H. UX Researcher Marketing and Advertising ### "Good for live site unmoderated testing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 12, 2024 Overall, the main use case is for unmoderated, live site testing. No other platform we use has this, so that's our only use case. If another one of our tools adds this, I'd honestly move away from Userfeel as I feel the quality of the participant pool is better on other competitor sites. Pros \- Unmoderated user testing on live sites. Not many other tools I've used that have a pay-per-go have this capability - Relatively affordable - Easy recruitment and recording - AI support for synthesis analysis of unmoderated tests. This has helped me very quickly and easily pull insights! Cons \- Strict recording cap on unmoderated, cuts off unexpectedly - Minimum of $600 per session. This has stopped me from using it recently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Rebecca H. Senior UX Researcher Design ### "Great for adhoc tests" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 31, 2023 Pros We've been looking for a cost effective user testing platform for a while, trying out different ones. Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment. I really like the highlights reel you can create. Cons The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Patrick S. Mechanical Engineer Semiconductors ### "User feel lets you test companies software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 1, 2023 Pros This is a nice looking platform. It’s easy to sign up to be a tester. Cons This software didn’t have many tests available for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT rachid t. RIB Art Arts and Crafts ### "userfeel my favorite software of testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 it was the best experience Pros i did like most the easy way of use and testing on this software Cons id did like least that there aren't to much surveys and test on this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Briauna T. Independent Contractor Transportation/Trucking/Railroad ### "Do good and make money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2022 It was a good experience. When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive. I don't just look at the screen all day but get to talk as if I am holding conversations with others. Pros I like that it is interactive. I don't only look at the screen all day but get to talk as if I am holding conversations with others. Cons It is not a high approval rate for user testing assignments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Director Market Research ### "Terrible user pool, lied about the possibility of a refund before ordering." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 21, 2022 Bad user pool. Bad customer service. Dishonest and not helpful. Pros The idea of a pay as you go only version of UserTesting is great. With a terrible pool, it's not. Cons The users were not what they said they were. I asked for American native English speakers. They were clearly not. I asked for a specific job title. They were clearly not. Before the test, I asked Userfeel about whether or not I could get the specific pool I needed. They said if I was not satisfied they would give a full refund so I proceeded. This happened, I asked, and they did not. They lied. When I pressed them, they literally ghosted me. Aside from the demographics, they feedback they gave was simply not quality. Most merely read words on a page. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing Userfeel The pay as you go option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Efthalia D. CEO Human Resources ### "Easy user testing tool. No subscription or monthly fee needed. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2022 I love Userfeel. It's easy and affordable alternative for usertesting.com which charge insane prices. Pros It's easy to use. You can test any site in any language and using screener questions you can have better targeting. Cons There are testers that lie about their language, but Userfeel offers satisfaction guarantee, as a result the test will be replaced for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC beril c. customer service team leader Logistics and Supply Chain ### "userfeel experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 12, 2022 If companies are establishing a new website, it is very important. Feedback is a benefactor. Pros The user interface is very easy. a tool that helps us a lot Cons The occupation segmentation should be neccassary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Alexandre O. Marketing Marketing and Advertising ### "Userfeel is amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2021 Pros Userfeel is very helpful because it helps companies get great feedback from everyday people and helps the company with their product/software development as well. Cons There is nothing that I did not like about Userfeel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Internet Marketing Consultant Marketing and Advertising ### "Userfeel Experience as a UX tester" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 24, 2021 Userfeel works well when you are looking for a side-hustle. You don't need much experience as a tester, as such. It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability. Pros Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing. the instructions for doing each test are very clear. The pay for doing a test (typically about 10 - 20 minutes of your time) is very reasonable at $10 per test. Cons The work isn't very consistent and you have to compete with many other testers to get the work. However, I was able to set up an alert on my phone\* so I had a good chance of snagging a test before other testers. \*This was not a feature of Userfeel, but achieved via some Google Gmail settings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178866/Userfeel-com/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)