# Userfeel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Userfeel the right Customer Experience solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178866/Userfeel-com/reviews --- Userfeel 4.5 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Userfeel Ease of use 4.6 Customer Service 4.2 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use samantha H. userfeel.com Apparel & Fashion Used the software for: I used a free trial ### "userfeel.com" October 27, 2019 5.0 my overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too Pros it was easy to explain the problem and ask other peoples' thoughts and as well as to solve the problem thanks i would use again if i need someone to help with my problems Cons i can;t use all the time because of price but will use again Reason for choosing Userfeel i was looking around and found this software i like the way it was explain and used it and I am glad i did Review Source VR Verified Reviewer Internet Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Userfeel Experience as a UX tester" August 24, 2021 4.0 Userfeel works well when you are looking for a side-hustle. You don't need much experience as a tester, as such. It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability. Pros Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing. the instructions for doing each test are very clear. The pay for doing a test (typically about 10 - 20 minutes of your time) is very reasonable at $10 per test. Cons The work isn't very consistent and you have to compete with many other testers to get the work. However, I was able to set up an alert on my phone\* so I had a good chance of snagging a test before other testers. \*This was not a feature of Userfeel, but achieved via some Google Gmail settings Review Source SH Serena H. UX Researcher Marketing and Advertising Used the software for: 6-12 months ### "Good for live site unmoderated testing" December 12, 2024 3.0 Overall, the main use case is for unmoderated, live site testing. No other platform we use has this, so that's our only use case. If another one of our tools adds this, I'd honestly move away from Userfeel as I feel the quality of the participant pool is better on other competitor sites. Pros \- Unmoderated user testing on live sites. Not many other tools I've used that have a pay-per-go have this capability - Relatively affordable - Easy recruitment and recording - AI support for synthesis analysis of unmoderated tests. This has helped me very quickly and easily pull insights! Cons \- Strict recording cap on unmoderated, cuts off unexpectedly - Minimum of $600 per session. This has stopped me from using it recently. Review Source AO Alexandre O. Marketing Marketing and Advertising Used the software for: 6-12 months ### "Userfeel is amazing " September 21, 2021 5.0 Pros Userfeel is very helpful because it helps companies get great feedback from everyday people and helps the company with their product/software development as well. Cons There is nothing that I did not like about Userfeel Review Source ED Efthalia D. CEO Human Resources Used the software for: 6-12 months ### "Easy user testing tool. No subscription or monthly fee needed. " June 27, 2022 5.0 I love Userfeel. It's easy and affordable alternative for usertesting.com which charge insane prices. Pros It's easy to use. You can test any site in any language and using screener questions you can have better targeting. Cons There are testers that lie about their language, but Userfeel offers satisfaction guarantee, as a result the test will be replaced for free. Review Source VR Verified Reviewer Marketing Director Market Research Used the software for: Less than 6 months ### "Terrible user pool, lied about the possibility of a refund before ordering." July 21, 2022 1.0 Bad user pool. Bad customer service. Dishonest and not helpful. Pros The idea of a pay as you go only version of UserTesting is great. With a terrible pool, it's not. Cons The users were not what they said they were. I asked for American native English speakers. They were clearly not. I asked for a specific job title. They were clearly not. Before the test, I asked Userfeel about whether or not I could get the specific pool I needed. They said if I was not satisfied they would give a full refund so I proceeded. This happened, I asked, and they did not. They lied. When I pressed them, they literally ghosted me. Aside from the demographics, they feedback they gave was simply not quality. Most merely read words on a page. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userfeel The pay as you go option. Review Source rT rachid T. RIB Art Arts and Crafts Used the software for: 1-2 years ### "userfeel my favorite software of testing" February 16, 2023 5.0 it was the best experience Pros i did like most the easy way of use and testing on this software Cons id did like least that there aren't to much surveys and test on this software Review Source Patrick S. Mechanical Engineer Semiconductors Used the software for: Less than 6 months ### "User feel lets you test companies software." March 1, 2023 5.0 Pros This is a nice looking platform. It’s easy to sign up to be a tester. Cons This software didn’t have many tests available for me. Review Source VR Verified Reviewer BDM - BUSINESS DEVELOPMENT MANAGER Information Technology and Services Used the software for: Less than 6 months ### "Userfeel: reliable, realistic and easy usability testing." March 17, 2020 5.0 Userfeel gives me a chance to see my website through a visitor's experience. And It's amazing !So with this s usability test the outcome is as possible as true. I recommend it! Pros I think it's a good way to improve a website/app because owners need realistic feedback. Through this userfeel tool they have the videos of real users speaking their thoughts as they use the website . Besides that, it's easy, cheap and reliable source. Cons I haven't faced any problems using userfeel. Review Source FRdSR Fábio Roque da Silva R. Theology Education Management Used the software for: Less than 6 months ### "Feedback helps me improve" August 25, 2020 5.0 Pros Feedback helps me to improve the quality and presentation of the services offered on my website. This feedback has been very important for my business. Cons Offers great service, so far I have not encountered any problems. Review Source BT Briauna T. Independent Contractor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Do good and make money" August 31, 2022 5.0 It was a good experience. When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive. I don't just look at the screen all day but get to talk as if I am holding conversations with others. Pros I like that it is interactive. I don't only look at the screen all day but get to talk as if I am holding conversations with others. Cons It is not a high approval rate for user testing assignments. Review Source SM Savvas M. Account Manager Internet Used the software for: 6-12 months ### "Review for Userfeel" March 7, 2019 5.0 Userfeel gives me a chance to see my website thru a visitor's eyes. So if I have several usability tests the outcome is as possible as true. The price is fair and the test results are ready in a matter of 24-48 hours!!! Pros \- Ease of use, - There are many features in order to pick the appropriate testers and to get the most out of their answers concerning their overall impression about my e-shop Cons I found no Cons at all since it was easy to use and proceed to the next screen. Review Source Response from Userfeel March 12, 2019 Thank you very much for your review! bC beril C. customer service team leader Logistics and Supply Chain Used the software for: Less than 6 months ### "userfeel experience" May 12, 2022 5.0 If companies are establishing a new website, it is very important. Feedback is a benefactor. Pros The user interface is very easy. a tool that helps us a lot Cons The occupation segmentation should be neccassary. Review Source CD Christopher D. Software Tester Information Technology and Services Used the software for: 1-2 years ### "Great website and application for testing" December 6, 2019 5.0 Great software to test your apps or websites or to find out what potential clients think about your software Pros Very easy interface to test websites Available in Windows, Mac and Android You get paid in your paypal account instantly for just surfing a website Cons Sometimes it will take days even months to find a website to test Sometimes the video that have been recorded from your phone is not uploaded and you have to uploaded to userfeel.com manually, it should be an automated process that can be continued Review Source RH Rebecca H. Senior UX Researcher Design Used the software for: Less than 6 months ### "Great for adhoc tests" October 31, 2023 4.0 Pros We've been looking for a cost effective user testing platform for a while, trying out different ones. Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment. I really like the highlights reel you can create. Cons The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study. Review Source SC Stelios C. Project Manager Internet Used the software for: 6-12 months ### "Great app" March 7, 2019 5.0 Pros It's user-friendly with a lot of features and great support. Cons I haven't faced any problems using userfeel. Review Source Response from Userfeel March 12, 2019 Thank you very much for your review! 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