Who Uses This Software?

Any business that makes pickups, deliveries, services or multiple stops in a day: logistics company, 3PL, manufacturer, distributor, courier service, food delivery, equipment supplier, parcel delivery


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Pricing Details
    $19 a month per driver if billed annually
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Track-POD
  • www.track-pod.com/
  • Founded 2015
  • Lithuania

About Track-POD

Track-POD is a Delivery Software ft AI in the Cloud that helps you increase profit and performance. The software allows you harmonize your sales team with logistics team. This delivery software provides you a route planning tool for arranging multi drops and electronic proof of delivery app to your drivers, a real-time web dashboard for dispatchers, an automated SMS notifications and driver tracking for your customers. Our fleet routing engine lets you increase the utility of your vehicles.


Track-POD Features

  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management
  • Customer Portal
  • Dispatch Management
  • Driver ETA
  • Driver Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Order Tracking
  • Routing
  • Scheduling
  • Signature Capture
  • Surveys & Feedback
  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management
  • Billing & Invoicing
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Management

Track-POD Reviews Recently Reviewed!


Excellent POD software

Oct 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

Cons: The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

Overall: All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened. Very happy with Track-Pod and the excellent features provided to logistic businesses!

Vendor Response

by Track-POD on October 08, 2018

Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.

Great tool to smooth operations

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to set up

Easy to customized

Easy to use

Structure back-office

Smooth api integration

Cons: No free Access to real-time information via the API; would I like to use driver tracking info

Overall: Easy to set up; quick onboarding; very friendly team; great support; even got the app translated in 2 days.

Vendor Response

by Track-POD on October 01, 2018

Elsa, Thank you! We recommend that you try the updated Live Tracking module to track drivers. More here - https://track-pod.zendesk.com/hc/en-us/articles/360005943754-How-to-set-up-Live-Tracking-for-your-Customers- or https://track-pod.zendesk.com/hc/en-us/sections/360000639994-Delivery-Tracking-Vehicle-Tracking

The best of the kind and Amazing customer support

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Dashboard design is straightforward to use and extremely functional. Creating routes is a breeze with Track-POD.

Also love the linnworks integration which the technical support were happy to tweak to accommodate our requirements.

Cons: The mobile apps could be polished a little, but they are functional and user friendly enough.

Overall: This is exactly what we were looking for. The workflow is just like the way we used to do this job manually, but much more streamlined and with the linnworks integration this saves plenty of time.

The best is the fast and professional technical support, both with assistance and with adjusting the software to our needs.

In general as our volumes are growing it became necessary to provide real proof of delivery and a tracking number to our customers. Track-Pod does that and additionally facilitate our work of routing and keeping track of deliveries, shortages and damages.

Vendor Response

by Track-POD on October 25, 2018

Hi Gianluca,

Thanks so much for your review. We will add Polish support ASAP.

Great transport optimization tool

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Interface - web based, easy to use, fast learning.

- Functionality - lots of settings, customization possibilities etc.

- Mobile app - very intuitive for the unskillful driver.

Cons: - Finding address sometimes inaccurate, especially in rural areas.

Overall: We solved our ineffective transport problem. Routes are planned optional now.

POD - proof of delivery helps us to have delivery proofs in the database instead of lots of paper works.

Vendor Response

by Track-POD on November 21, 2018

Thanks for the feedback.

Capterra loader

Great upgrade for service

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons: some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Overall: plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....

if your company does any deliveries you need their app.

Vendor Response

by Track-POD on September 18, 2018

We appreciate your review and will keep doing our best to meet your needs.

Good features, complex and not very user friendly interface

Sep 28, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its optimization system with several routes

Cons: Time restrictions, the app assigns people in the same time frame if they are located in the same address, even if they belong to different time frames, the app ignores these issues very often.

Overall: We really need help with the interface of the app because it does not adapt well to our company's delivery reports.

Vendor Response

by Track-POD on October 01, 2018

Hi Henry,

please let us know if you received our answers/solutions by email regarding the time restrictions and the interface.