# AVOXI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AVOXI Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/178939/AVOXI-Genius/

---

# 

 AVOXI Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AVOXI

## What is AVOXI?

AVOXI is a cloud-based virtual number provider servicing businesses around the world providing them with quality, secure and affordable telephony services. Choose from local DID, toll-free, UIFN, two-way calling, non-geographic and vanity phone numbers to connect to customers in over 150 countries. Powerful voice technology with unparalleled coverage, coupled with an intuitive and easy-to-use platform gives you control of your phone inventory and insights into call quality.

## What is AVOXI used for?

[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Top alternative

Featured

Overall rating

Based on 59 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

$19.99

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for AVOXI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avoxi.com&name=AVOXI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AVOXI

4.8 (59)

VS.

[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$19.99

Per User

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (59)

Ease Of Use

4.4 (884)

Value For Money

4.6 (55)

Value For Money

4.3 (795)

Customer Service

4.8 (58)

Customer Service

4.1 (815)

## AVOXI alternatives

Highest Rated

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (350)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/178939/AVOXI-Genius/alternatives/)

## FAQs about AVOXI

Overview

### What problems does AVOXI solve?

AVOXI solves remote and international business calling challenges by making it easy to set up local and toll-free numbers, route calls to the right person, integrate with CRMs and Teams, and extract call statistics. Customer support, sales, and small business teams benefit most from faster deployment, simpler administration, and fewer telephony disruptions.

Answer based on 55 reviews

Overview

### Which roles and teams benefit most from AVOXI?

AVOXI is most used by executives, business owners, operations managers, and contact center teams that need reliable global business calling. IT and engineering leaders use it to set up numbers and routing, while administrators and customer-facing managers support distributed communications, call handling, and service responsiveness.

Answer based on 59 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is AVOXI built for?

AVOXI is built mainly for small businesses, which make up 72% of reviewers, and it most often serves Health, Wellness and Fitness at 14%. It also fits Hospitality and Travel, Software and Technology, Retail and eCommerce, Healthcare and Pharmaceutical, Logistics and Distribution, and BPO, with additional use in IT services at 9% and Real Estate at 7%.

Answer based on 59 reviews

Features and Usability

### What are the key features of AVOXI?

AVOXI includes core cloud telephony features like VoIP, international DID numbers, call routing, virtual attendants, and call forwarding. Reviewers also highlight easy setup and day-to-day call management, while differentiators include call recording, real-time reporting, and integrations with CRM systems, Microsoft Teams, and PBX environments.

Answer based on 44 reviews

Limitations

### Does AVOXI have reliability issues or bugs?

AVOXI works reliably for many teams, and most issues appear to be resolved quickly through support. Businesses using international calling often mention stable call quality and few recurring problems, though some users report occasional inbound or outbound call issues, setup-related confusion, or billing disputes that affect their experience.

Answer based on 14 reviews

Integrations

### Which third-party tools and platforms does AVOXI integrate with?

AVOXI supports over 20 integrations across telecom, CRM, and support tools, including Asterisk, 3CX, Genesys, Five9, Microsoft Teams, HubSpot CRM, Intercom, Freshdesk, and Pipedrive. Its catalog also includes ActiveCampaign, Bitrix24, Odoo, Outreach, Salesflare, Help Scout, Nicereply, Google Ads, and Google Analytics 360.

Answer based on 5 reviews

Getting Started and Support

### How easy is AVOXI to set up and configure?

AVOXI keeps setup simple for most teams, with an admin portal that is easy to navigate and configure. Small business users and IT admins often mention quick number provisioning, call routing, and virtual attendant setup, though some custom PBX or trunk configurations can still require help from support.

Answer based on 16 reviews

Getting Started and Support

### What training and onboarding options does AVOXI offer?

AVOXI provides live online sessions, webinars, documentation, and videos to support getting started. Live online sessions and webinars allow guided instruction, while documentation and videos offer written and visual reference material for self-paced learning and feature review.

Getting Started and Support

### What customer support options does AVOXI offer, and how do users rate the experience?

AVOXI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, accessible, and knowledgeable, with real people available to walk through setup and fix issues quickly. Some reviewers mention occasional delays, billing frustrations, or difficulty getting certain problems resolved.

Answer based on 44 reviews

## Features

AI summary

Based on 2,206 Telephony reviews

Capterra reviewers point to these as the telephony features buyers care about most:

-   **VoIP Connection** (**55%** of reviewers rated this feature as critical)
-   **Call Routing** (**44%**)
-   **Call Monitoring** (**38%**)

AVOXI supports all three of the top features reviewers prioritize: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call flows more efficiently, maintain call quality and visibility, and direct conversations to the right teams, allowing teams to improve customer service and handle communications with more consistency.

VoIP Connection

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Call Routing

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Monitoring

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Center Management

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Reporting/Analytics

4.7 (19)

68.42% of 19 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

AVOXI 65 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion.

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Provides a channel for team members to share AI models, media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Move files across different systems or networks

For Cloud-based phone system that sends and receives calls via the internet.

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automatically record calls at predetermined times

Enables the connectivity to send and receive calls over the internet

Create and administer polls and surveys

Set up connections to third-party platforms to improve business processes

Record and playback video calls

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.7 (59)

4.7

Based on 59 reviews

## Pricing

Value for money

4.6 (55)

Free Trial

[View pricing plan details](https://www.capterra.com/p/178939/AVOXI-Genius/pricing/)

Launch

$0.00

It includes:

-   Call Insights
-   Call Recording
-   Disaster Recovery
-   External Call Forwarding
-   Number Catalog
-   SIP Trunking
-   Truelocal
-   Virtual Attendant

Contact

$19.99

Per User,

It includes:

-   20+ Integrations
-   Agent Webphone
-   Call Insights
-   Call Recording
-   Disaster Recovery
-   External Call Forwarding
-   Live Monitoring
-   Mobile App
-   Number Catalog
-   Onboarding Coach
-   Real-Time Dashboard
-   Routing
-   Salesforce Integration
-   SIP Trunking
-   Truelocal
-   Virtual Attendant

Engaged Enterprise

$39.99

Per User,

It includes:

-   20+ Integrations
-   Agent Webphone
-   Call Insights
-   Call Recording
-   Customer Project Manager
-   Disaster Recovery
-   External Call Forwarding
-   Live Monitoring
-   Mobile App
-   Number Catalog
-   Onboarding Coach
-   Real-Time Dashboard
-   Routing
-   Salesforce Integration
-   SIP Trunking
-   Truelocal
-   Unlimited Storage
-   VIP Support
-   Virtual Attendant

Value for money

4.6 (55)

4.6

Based on 55 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (58)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (58)

4.8

Based on 58 reviews

## User reviews

Overall rating

4.8

Based on 59 reviews

Filter by rating

5(50)

4(8)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

DP

David P.

Interventional Orthobiologics

Health, Wellness and Fitness

### "Top notch virtual phone line and call diversion service."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2025

I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost.

Pros

The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately.

Cons

There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TC

Tom C.

System Manager

Farming

### "Trust Avoxi"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 10, 2024

Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue.

Pros

Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform.

Cons

There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

John M.

Managing Director

Health, Wellness and Fitness

### "10/10 US, UK and NZ. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 28, 2024

I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!

Pros

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Cons

Not being about to text phone numbers from one country for a different country.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Eben Wikus J.

Field Engineer

Information Technology and Services

### "Great Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 26, 2024

Call Quality is top-notch, Customer Support is Superior.

Pros

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Cons

Avoxi partner portal is a bit outdated, but manageable

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

Renat G.

Telephony

Consumer Electronics

### "Excellent Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2024

Pros

Avoxi is user-friendly and reasonable cost with excellent support.

Cons

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Ryza S.

UC Solutions Engineer

Telecommunications

### "1st AVOXI review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2024

Pros

Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.

Cons

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Aubrey L.

Flaxxon

Real Estate

### "Great service and support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 4, 2023

used for 10 years rarely need support, but when I have support has always resolved the issue quickly.

Pros

Support understood my problem and guided me in resolving my issue.

Cons

The cost I think the way technologyprogresses it becomes cheaper

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FG

Fernan G.

Manager

Health, Wellness and Fitness

### "Honest review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2023

It was good, all issues were able to resolve asap.

Pros

I find it very easy to use and easy to navigate and not complicated

Cons

Those little issues sometimes, incoming and out going.

Reasons for choosing AVOXI

I'm using it before from my previous company and it was a very good product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FB

Floyd B.

President

Financial Services

### "Greatest Customer Support Personel - \[sensitive content hidden\]"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2023

10 out of 10 = exceptional

Pros

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like \[sensitive content hidden\] that would be honored to help you. \[sensitive content hidden\] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Cons

There is no issues with Avoxi software...

Reasons for choosing AVOXI

The customer support and ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TP

Tracy P.

Coo

Publishing

### "Great product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2022

Great!!!

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Switched from

[Spectrum](https://www.capterra.com/p/170585/Spectrum/)

Closed my corp office and needed a remote service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 22, 2022

Thank you for your feedback Tracy! We are so happy that we could help make your move to the cloud a seamless experience. Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!

[View all Reviews](https://www.capterra.com/p/178939/AVOXI-Genius/reviews/)

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