--- title: "AVOXI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AVOXI the right Telephony solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178939/AVOXI-Genius/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- AVOXI 4.8 (59) [View alternatives](https://www.capterra.com/p/178939/AVOXI-Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of AVOXI Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews TC Tom C System ManagerFarming, 51 - 200 employeesUsed the software for: More than 2 years. “The support is good and has become even better.“ December 10, 2024 DS Dhanalakshmi S Senior Subject matter expertComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.“ April 8, 2022 JM John M Managing DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Love the live chat and phone/email support from real people when needed. “ August 28, 2024 Eben Wikus J Field EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Call Quality is top-notch, Customer Support is Superior.“ June 26, 2024 RG Renat G TelephonyConsumer Electronics, 201 - 500 employeesUsed the software for: Less than 6 months. “Avoxi is user-friendly and reasonable cost with excellent support.“ June 16, 2024 ## Showing most helpful reviews Showing 1-25 of 59 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Field Engineer Used the software for: 3-5 years ### "Great Service" June 28, 2024 5.0 Call Quality is top-notch, Customer Support is Superior. Pros Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. Cons Avoxi partner portal is a bit outdated, but manageable Review Source R Reviewer Senior Subject matter expert Used the software for: 1-3 years ### "One stand solution for Call centres" April 25, 2022 5.0 Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong. Pros AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :) Cons There are no such features which I liked least about this software. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Fraudulent charging" June 2, 2020 1.0 We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments. Pros It seemed cheap at first. After months we see that this is the trap. Cons Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies) Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Avoxi is the best for this service on the market" October 13, 2020 5.0 Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects. Pros In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good. Cons For the use of our project this service is perfect, nothing seems negative about AVOXI to us Review Source R Reviewer Coo Used the software for: 3-5 years ### "Great product!" December 22, 2022 5.0 Great!!! Pros It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic. Cons I don’t have any issues so far. I like it better than my old phone service. Review Source R Reviewer Sr. Manager, Technology Services Used the software for: 3-5 years ### "Terrific Customer Service" September 1, 2022 5.0 AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference. Pros Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan. Cons Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems. Review Source R Reviewer Interventional Orthobiologics Used the software for: 1-3 years ### "Top notch virtual phone line and call diversion service." May 7, 2025 5.0 I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. Pros The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately. Cons There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought. Review Source TC Tom C. System Manager Used the software for: 3-5 years ### "Trust Avoxi" December 24, 2024 5.0 Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. Pros Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform. Cons There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx. Review Source R Reviewer UC Solutions Engineer Used the software for: 1-3 years ### "1st AVOXI review" April 22, 2024 5.0 Pros Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech. Cons None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA. Review Source Robert P. Project Manager (PM) Used the software for: 3-5 years ### "AVOXI Genius is the best option for your IPBX and DID needs" September 28, 2020 5.0 Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work! Pros The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX Cons Everything is great. I will maybe improve the customer support a little bit Review Source R Reviewer GM Used the software for: 3-5 years ### "Been using Avoxi for many years" March 1, 2022 5.0 Very good Pros If it aint broke leave it alone. It works and the crew have always benn helpful Cons It is getting easier to use especially with Genius getting improvements over Avoxi core. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great Product & Service" October 6, 2020 5.0 Great experience and amazing customer service ! Pros Easy to use and manage, as well as extract statistics Cons No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop. Review Source R Reviewer Manager Used the software for: 3-5 years ### "AVOXI is our international phone life line" September 12, 2022 5.0 AVOXI has always been an important part of our business and AVOXI always delivers what they promise, their support team is knowledgeable, professional and helpful. Pros We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business Cons Could use additional features such as text forwarding Review Source R Reviewer President Used the software for: Less than 1 year ### "Issues at First " March 11, 2020 5.0 Pros There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer! Cons It took a few tech's until I was able to get the information that I needed...but they stuck with me. Review Source R Reviewer Regional Vice President Used the software for: Less than 1 year ### "Reliable Solution Provider" October 6, 2020 4.0 Pros Ease of use, great customer support, reasonable pricing that can be customized according to usage. Cons Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us. Review Source R Reviewer Contact Center Coordinator Used the software for: Less than 1 year ### "User Friendly, Cost effective, Metric Management" April 5, 2021 5.0 Pros The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat. Cons There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost! Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Ease of Use" September 9, 2022 5.0 As a new customer I was impressed with the sales/customer service. The chat line is excellent. Pros The speed that we were up and running with our new number. Cons I don't have an item I like least yet with this software. All is good so far. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Good value" October 1, 2020 5.0 Pros I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi. Cons I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on. Review Source GPP GURU PRASAD P. ENGINEERING MANAGER Used the software for: I used a free trial ### "AVOXI REVIEW" October 8, 2020 5.0 AVOXI has good products including this, Pros AVOXI has good products including this, I was reviewed other products and selected this. Cons Not applicable. this is not applicable for this software Review Source R Reviewer Director Used the software for: Less than 1 year ### "We are glad we found AVOXI" March 15, 2020 5.0 Pros It is easy to use. It is reliable price vs quality, support and possibilities. Cons No such a thing. At least we can't think of any ! Review Source R Reviewer Founder Used the software for: Less than 1 year ### "Good hearted Innovation driving great change in VA Automation for our business" February 19, 2020 5.0 I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction. Pros The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up. Cons It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Honest review" May 10, 2023 5.0 It was good, all issues were able to resolve asap. Pros I find it very easy to use and easy to navigate and not complicated Cons Those little issues sometimes, incoming and out going. Review Source R Reviewer Sr Team Leader Used the software for: 3-5 years ### "Feedback" July 13, 2022 5.0 Customer support is excellent.We don't have to wait in que to talk to a technician. Pros I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services . Cons At present I don't have any bad experience . Review Source R Reviewer Independent Contactor Used the software for: 1-3 years ### "AVOXI is an AWESOME Business Tool!" June 24, 2022 5.0 My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number Pros AVOXI is very user friendly and has various features that enables a small business to function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS! Cons The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process. Review Source Nelson G. Service Controller Used the software for: 3-5 years ### "Well done to \[SENSITIVE CONTENT\] in support" May 11, 2022 4.0 Great Pros Easy to use. The product is user friendly . Cons More call features would be great as well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.