# Page 2 | AVOXI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AVOXI the right Telephony solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178939/AVOXI-Genius/reviews --- AVOXI 4.8 (59) [View alternatives](https://www.capterra.com/p/178939/AVOXI-Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AVOXI ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Siby J. Sr Team Leader Information Technology and Services Used the software for: 2+ years ### "Feedback" June 27, 2022 5.0 Customer support is excellent.We don't have to wait in que to talk to a technician. Pros I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services . Cons At present I don't have any bad experience . Review Source YR Yvette R. Independent Contactor Marketing and Advertising Used the software for: 1-2 years ### "AVOXI is an AWESOME Business Tool!" June 21, 2022 5.0 My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number Pros AVOXI is very user friendly and has various features that enables a small business to function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS! Cons The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process. Review Source NG Nelson G. Service Controller Information Technology and Services Used the software for: 2+ years ### "Well done to \[SENSITIVE CONTENT\] in support" May 10, 2022 4.0 Great Pros Easy to use. The product is user friendly . Cons More call features would be great as well. Reason for choosing AVOXI none Review Source CF Carlos F. Soporte tecnico Building Materials Used the software for: 2+ years ### "Good experience" September 21, 2020 5.0 It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs. Pros It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems. Cons I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable. Review Source Response from AVOXI October 5, 2020 Thanks for your feedback Carlos! We are happy to hear that you find the platform so easy to use! - Team AVOXI AD Andy D. Regional IT Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Scalable and easy to implement " September 21, 2020 4.0 Pros Available local DID numbers for a lot of major cities/countries Easy to add/remove user licenses Easy to set up call routing, virtual attendants Very scalable without the need for large capital investments Cons No mobile apps or desk phones available Billing usage reports contain raw data and are not customizable (to customers) No ability to track open/closed issues, requests in admin portal Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Review Source Response from AVOXI October 2, 2020 Andy - Thanks for taking the time to leave us this review. Happy to hear such positive feedback. We are had at work on the platform and use feedback like yours to help us prioritize enhancements! Thanks again! FB Floyd B. President Financial Services Used the software for: 6-12 months ### "Greatest Customer Support Personel - \[sensitive content hidden\]" February 9, 2023 5.0 10 out of 10 = exceptional Pros This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like \[sensitive content hidden\] that would be honored to help you. \[sensitive content hidden\] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you. Cons There is no issues with Avoxi software... Reason for choosing AVOXI The customer support and ease of use. Review Source ND Nuri D. Operations Manager Real Estate Used the software for: Less than 6 months ### "Great Service, Easy to use Software" February 4, 2022 5.0 Their staff is the best. \[SENSITVE CONTENT\] have been great, they both have great energy and seem genuinely concerned about our needs and helping us out. They are awesome! Pros Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs. Cons It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages. Reason for choosing AVOXI Our focus for our business is texting, and we needed a solution that could either provide that, or be available to fit into those needs. Although texting (as we need it for our use case) is not Avoxi's forte, Avoxi was able to fit into our plans by providing a calling feature that was simple and straightforward. Review Source SS Simon S. communications engineer Airlines/Aviation Used the software for: I used a free trial ### "AVOXI Contact Center product" November 27, 2022 5.0 Great Pros Ease of use and flexible. love the idea of being able to add recording Cons There is nothing i don't like about the product Reason for choosing AVOXI cost Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) cost, limitation Review Source SS Santosh S. CEO Management Consulting Used the software for: 2+ years ### "Hassle free" August 1, 2022 5.0 Very happy with the service so far. Pros It was very easy to get the number we wanted and have the calls forwarded Cons Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast. Review Source AD Andrew D. Principal Real Estate Used the software for: 6-12 months ### "Hassell free system" February 25, 2022 5.0 Excellent service Pros Easy to use and I would recommend this reliable service to anyone looking for an affordable system Cons Everything was provided with the service and as a business customer I couldn't find any fault with this service Review Source ST Scott T. Executive Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "A+ for Avoxi" June 7, 2022 5.0 Quick access to technical support technicians when needed with fast resolution of any issues. Pros Easy to set up and use. The quick access to talk with a technician has always been super fast. Cons No dislikes so far. The service has been stellar. Review Source NR Nicola R. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Great Customer Service, Friendly Staff" January 26, 2021 5.0 Great! Problem was solved with 24 hours Pros All of the features it comes with. Calls are clear and customer service is great! Cons N/A I have no complains with this software Review Source Response from AVOXI January 29, 2021 Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear. EC Ethan C. CEG Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "After Sales Service" September 22, 2020 4.0 Positive, will recommend to others Pros Very responsive in asnwering all the enquiry that we have. Cons If you're late for payment, you will be imposed of late panalty fees of USD $99.99. Review Source Response from AVOXI October 2, 2020 Thank you for providing feedback on your experience Ethan! We really appreciate it! JP Jaime P. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Outstanding Solution for our Needs" September 21, 2020 5.0 Pros It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level. Cons What Avoxi offers is exactly what I need for my business. Review Source Response from AVOXI October 1, 2020 Wow, what kind words Jaime! I'm glad you've had such a great experience with AVOXI. RD Rubaine D. National Customer Service Manager Retail Used the software for: 2+ years ### "Excellent Customer service and funtionality" January 2, 2021 5.0 Excellent experience every time Pros The reporting and the fact that is so an user friendly system, easily inter grated into our current system Cons At the moment are features required for my contact centre is in place Review Source AK Ashish K. CEO Used the software for: 2+ years ### "10 years of great service" May 8, 2017 5.0 Pros We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence. Cons The administration user interface was not so easy to use, but Avoxi have changed that for better recently. Review Source AL Aubrey L. Flaxxon Real Estate Used the software for: 2+ years ### "Great service and support." August 4, 2023 5.0 used for 10 years rarely need support, but when I have support has always resolved the issue quickly. Pros Support understood my problem and guided me in resolving my issue. Cons The cost I think the way technologyprogresses it becomes cheaper Review Source DB Deborah B. Weighmaster Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Problem Solved " June 10, 2020 5.0 Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent. Pros Directs our customers to the appropriate person instead of constantly being transferred. Cons I have not found any issues with the product. Review Source MF Matt F. CEO Information Technology and Services Used the software for: 6-12 months ### "Outstanding customer service" April 24, 2020 5.0 Without doubt, the best customer service and question response I have ever encountered from any technology supplier (or any supplier of any services) for my business Pros The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance. Cons I can’t think of anything negative to say about the service Review Source JA Jay A. President Aviation & Aerospace Used the software for: Less than 6 months ### "Issues at First " February 22, 2020 5.0 Pros There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer! Cons It took a few tech's until I was able to get the information that I needed...but they stuck with me. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing AVOXI Cost Review Source ZB Zack B. Director Professional Training & Coaching Used the software for: Less than 6 months ### "Great Customer Support" September 25, 2020 5.0 I would like to acknowledge all the hard work that \[SENSITIVE CONTENT HIDDEN\] has put in to resolve my issue. Although it took a few days to get some settings resolved, his perseverance and unrelenting pursuit towards finding a solution is truly admirable. He bent over backwards for me and accommodated to my requests for support at any time that i provided him. This truly reflects that traits of a service professional. Thank you \[SENSITIVE CONTENT HIDDEN\] and the Avoxi Support team. Pros Relatively straightforward when it comes to setting up the platform. Cons It took a while to get certain configuration settings right. Review Source Response from AVOXI October 9, 2020 Hey Zack - Thanks for spending some time to leave us your review. Sorry you had some trouble getting started but we are SO happy to hear our team was able to help. Thanks again! - Team AVOXI WF Westley F. Marketing Manager Machinery Used the software for: Less than 6 months ### "Call Center during Pandemic Situation" September 30, 2020 4.0 The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing. Pros I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard. Cons Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation. Review Source Response from AVOXI October 14, 2020 Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI PN Patricia N. Regional Vice President Hospitality Used the software for: Less than 6 months ### "Reliable Solution Provider" September 22, 2020 4.0 Pros Ease of use, great customer support, reasonable pricing that can be customized according to usage. Cons Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us. Review Source Response from AVOXI October 14, 2020 Hi Patricia! We really appreciate your review. Sorry to hear you had a few challenges getting started but I'm so happy the team was able to support you! - Team AVOXI RC Richard C. CEO Research Used the software for: Less than 6 months ### "Customer service is king" August 22, 2020 5.0 Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service. Pros The positive communication with the sales department is reflected just as much with the customer service department. You don't get the impression that once the sale is over, you're still well served. Cons The frustration of adapting to new software when time is running out. Review Source Response from AVOXI September 28, 2020 I'm thrilled to hear you had such a positive experience with our team! Thanks for taking the time to let us know! JM Jessi M. Contact Center Coordinator Automotive Used the software for: Less than 6 months ### "User Friendly, Cost effective, Metric Management" March 26, 2021 5.0 Pros The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat. Cons There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost! Review Source Similar Products Featured