# Deepser Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Deepser Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/178946/Deepser/ --- # Deepser Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deepser ## What is Deepser? Deepser is a modern Help Desk and Ticketing software with an interactive web interface. It helps organizations manage support activities while optimizing resources and reducing manual effort. Native AI automatically categorizes requests, identifies priorities, summarizes ticket histories and retrieves useful information from previous tickets and knowledge articles. Deepser also makes it easy to monitor service data, evaluate performance through dashboards and reports, track KPIs and improve customer satisfaction. Modular, scalable and easy to customize, it adapts to your needs. ## What is Deepser used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $28 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - IT Asset Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deepser?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.deepser.com&name=Deepser) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deepser 4.6 (57) VS. [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $28 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (57) Ease Of Use 4.3 (3,610) Value For Money 4.3 (50) Value For Money 4.2 (2,665) Customer Service 4.7 (52) Customer Service 4.3 (2,773) ## Deepser alternatives [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178946/Deepser/alternatives/) ## FAQs about Deepser Overview ### Which roles and teams benefit most from Deepser? Deepser is most used by IT managers, IT specialists, system administrators, and service coordinators who need to manage tickets, assets, and service workflows efficiently. Operations, administrative, and purchasing teams benefit from process tracking and request handling, while executives and business leaders use it to improve oversight, standardize procedures, and support organizational service delivery. Answer based on 57 reviews Overview ### What company size and industries is Deepser built for? Deepser is designed for small businesses, which make up 68% of reviewers, especially in Information Technology and Services at 18%. It also serves midsize companies at 26%, with additional adoption in Computer and Network Security at 7% and Computer Networking at 5%, fitting service management teams needing customizable workflows. Answer based on 57 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Deepser? Deepser includes core IT service management features such as ticket management, asset management, CMDB, and SLA monitoring, plus differentiators like customizable workflows, configurable dashboards, and API integrations. Reviewers also frequently mention the client portal, knowledge base, and integrated CRM for handling support requests and customer data in one system. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Deepser integrate with? Deepser integrates with Microsoft 365, Microsoft Entra ID, and Microsoft Outlook, with additional catalog connections covering Microsoft Teams, Microsoft Azure, Google Calendar, AnyDesk, and Datto RMM. It supports over 20 integrations across communication, identity management, calendar, remote support, and IT operations tools. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Deepser offer? Deepser provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars share scheduled presentations, documentation offers written reference material, and videos provide self-paced learning resources. Answer based on 3 reviews Getting Started and Support ### What customer support options does Deepser offer, and how do users rate the experience? Deepser offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as available, competent, and quick to resolve issues, with helpful project guidance during setup. Some note that certain changes require contacting support or consultants, which can add effort and extra cost for smaller adjustments. Answer based on 32 reviews Features and Usability ### How customizable is Deepser for different business needs? Deepser adapts well to different business processes through configurable workflows, dashboards, views, and modules. IT teams, service desks, and smaller organizations often value that flexibility, especially across ITSM and CRM use cases. Setup can take time, though, and some advanced changes may require technical skills, vendor help, or added costs. Answer based on 29 reviews Features and Usability ### Is Deepser easy to use and navigate? Deepser offers a generally clear interface for ticketing, dashboards, and daily service management. Many support teams find the screens simple after some training, and end users often handle portals easily. Still, navigation can feel less intuitive at first, mobile usability is weaker, and some users want a more modern design and faster pages. Answer based on 23 reviews Features and Usability ### How well does Deepser support client service and ticket handling? Deepser supports client service well by centralizing tickets, customer messages, FAQs, project activities, and service records in one place. Help desks, IT teams, and service providers value the visibility and faster response handling. Some organizations note that certain changes or feature requests may depend on paid assistance or vendor intervention. Answer based on 15 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Deepser supports all three of the features reviewers value most: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments against service targets, allowing teams to resolve cases more efficiently and maintain consistent service quality. Ticket Management 4.4 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 4.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 4.1 (11) 81.82% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Real-Time Notifications 4.3 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Support Ticket Management 4.6 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Deepser 166 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Scan barcodes to ensure accurate pricing and label tracking Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Protect sensitive data for digital privacy Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Automatically scan the network for devices and take pre-defined actions upon discovery Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Analysis of impact/effect on IT services and other business processes Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Oversee people and resources to carry out an investigation Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Track and organize the number of licenses available to the organization Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Ability to handle several projects simultaneously Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create proposals based on costs of labor and materials Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Log and store the source of contacts/leads Creating relationships between different IT assets to define their status and dependencies in a network Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Control system behavior and appearance, and access and report on system status/health from a distant location Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Track, report on and implement actions pertaining to physical safety at the workplace Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.3 (50) Free Trial Basic $28.00 Per User,Per Month Value for money 4.3 (50) 4.3 Based on 50 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (52) 4.7 Based on 52 reviews ## User reviews Overall rating 4.6 Based on 57 reviews Filter by rating 5(36) 4(17) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent Valentina G. amministrazione Telecommunications ### "Completezza, Un sistema ITSM all-in-one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2026 si tratti di una piattaforma di gestione dei servizi IT (ITSM) e di gestione dei servizi aziendali (ESM) altamente modulare, competitiva e adattabile. Pros I vantaggi principali e gli aspetti più apprezzati dagli utenti che utilizzano la piattaforma ITSM Deepser riguardano l'estrema flessibilità operativa e la centralizzazione dei flussi di lavoro Cons tutto sommato non è molto economico . il supporto è molto professionale ma bisogna contattarlo anche per minime modifiche Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NK Navpreet K. IT developer Computer & Network Security ### "One for all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs. The reporting tools are also very useful for analyzing team performance and service quality. Pros It helps organizations manage help desk operations, asset management, and workflow automation in one place. The interface is user-friendly, making it easier for teams to track tickets, monitor SLAs, and improve overall service efficiency. Cons On the downside, the initial setup and customization can take some time for new users, especially for organizations without dedicated IT support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gabriele M. System Administrator Computer & Network Security ### "Ottimo prodotto per l'organizzazione dei flussi di lavoro " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2025 In generale siamo soddisfatti di Deepser: ha snellito il lavoro del team IT, ci ha dato una visione completa degli asset e ci permette di tenere sotto controllo i ticket dall'apertura alla risoluzione. Questo ci ha fatto risparmiare tempo e ha migliorato la comunicazione interna. Pros Utilizziamo Deepser ogni giorno per gestire i ticket e tenere traccia dei dispositivi. Mi piace perché è semplice da usare: posso gestire un ticket, assegnarlo e seguire tutte le fasi senza perdere pezzi. È molto flessibile: abbiamo adattato i flussi di lavoro alle nostre esigenze e si integra bene con gli altri strumenti che usiamo in azienda. Cons L'interfaccia, pur essendo chiara, potrebbe essere resa più moderna e quando abbiamo molti dati caricati capita che le pagine impieghino qualche secondo in più a caricarsi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2025 Ciao Gabriele, ti ringraziamo per aver condiviso un feedback così completo e concreto sull’utilizzo quotidiano di Deepser. Siamo davvero felici che la semplicità d’uso, la flessibilità dei flussi e l’integrazione con gli altri strumenti aziendali stiano contribuendo a rendere più efficiente il vostro lavoro: è il nostro obiettivo:) Prendiamo molto sul serio anche le tue osservazioni sui punti da migliorare. A brevissimo sarà rilasciata la nuova interfaccia sviluppata anche sulla base dei molti feedback che abbiamo ricevuto da voi in questi anni. Non vediamo l'ora di fartela provare! SA Silvia A. IT mgr Chemicals ### "Recensione Deepser" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 E' stato richiesto uno strumento con cui poter gestire il ticketing e l'inventario IT e con le licenze acquistate siamo in grado di gestire le ns problematiche in modo semplice Pros La semplicità nella gestione, la semplicità nel disegnare le dashboard e la categorizzazione dei ticket per gestire al meglio le priorità. Cons Al momento nulla, rispecchia le esigenze. Abbiamo scelto di utilizzare una mail generica per importare i ticket e qs rallenta un po' l'operatività, ma è una nostra scelta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Silvia, grazie per aver condiviso il tuo feedback! Siamo molto felici che la semplicità d'uso di Deepser stia supportando al meglio il vostro lavoro e la gestione delle priorità. Apprezziamo anche la precisazione riguardo all’utilizzo della mail generica per l’importazione dei ticket: se in futuro vorrete valutare di ottimizzare il flusso per essere più efficienti il nostro team di supporto è a disposizione. È ottimo sapere che, con le licenze adottate, riuscite a gestire in modo semplice sia il ticketing sia l’inventario IT: proprio questo è l’obiettivo della nostra soluzione, offrire uno strumento completo e immediato. Grazie ancora per la fiducia e per la recensione così positiva! TP Tommaso P. Dirigente Primary/Secondary Education ### "Deepser in un ateneo italiano" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 12, 2025 Abbiamo utilizzato il prodotto per la gestione del nostro supporto utenti e ora stiamo estendendo l'uso anche ad altri ambiti. Ci è stato molto utile nell'implementazione dei controlli ISO 27001. La gestione dell'assett è risultata semplice e molto configurabile. Pros Il prodotto è molto flessibile e permette un'ampia customizzazione. Ci è stato molto utile nell'implementazione dei controlli ISO 27001 Cons Non abbiamo riscontrato particolari svantaggi. Proveniendo da una soluzione open source certamente il prezzo è uno svantaggio, ma è allineato con le altre soluzioni di mercato dello stesso tipo. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) il prodotto che usavamo era stato modificato in casa su una versione obsoleta e quindi andava sostituito. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Tommaso, è un piacere sapere che Deepser vi è stato utile non solo per gestire le richieste degli utenti ma anche nell’implementazione dei controlli ISO 27001: è un riscontro importante che conferma la solidità delle funzionalità di governance e asset management. Comprendiamo la tua nota sul prezzo, soprattutto provenendo da una soluzione open source. Cerchiamo sempre di mantenere un equilibrio tra costi e valore offerto, e siamo felici che tu abbia riconosciuto come il livello sia in linea con le alternative di mercato della stessa categoria. Sapere che ora state estendendo l'uso di Deepser ad altri ambiti è per noi un’ulteriore conferma della versatilità che vogliamo garantire alle aziende. La tua esperienza con la gestione degli asset, semplice e configurabile, è perfettamente in linea con ciò che ci impegniamo a offrire ogni giorno. AB Andrea B. Tecnico Sistemista Computer Networking ### "Recensione Deepser" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 11, 2025 Molto buona, mi ha permesso di gestire al meglio la parte ticketing e documentale, inoltre anche la gestione di progetti è stata molto buona. Pros è un sistema economico e molto personalizzabile. Non è solo un Help Desk: integra funzionalità di ITSM, CRM, gestione progetti, CMDB, IT Asset Management e molto altro, permettendo di gestire in un unico ambiente ticket, contratti, asset e flussi aziendali. Questo riduce la necessità di più strumenti separati Cons é un buon sistema per alcune operazioni non è sempre stato tutto intuibile ma ha richiesto un pò di formazione ma nel complesso non ci sono grandi svantaggi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Andrea, grazie per aver condiviso la tua esperienza. Siamo felici che avere in un unico ambiente Help Desk, ITSM, CRM, Project Management, CMDB e IT Asset Management abbia semplificato la gestione dei tuoi processi, riducendo i costi derivanti dall'uso di più strumenti. Stiamo lavorando per rendere l’interfaccia e le funzionalità sempre più intuitive, così da ridurre il tempo necessario per la formazione e rendere l’esperienza d’uso più immediata per tutti i team. Grazie ancora per il tuo feedback e per la fiducia: ci aiuta a continuare a migliorare nella direzione giusta. MB Mario B. IT Specialist Logistics and Supply Chain ### "Buon prodotto, da migliorare" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 11, 2025 L'impatto grafico e le possibilità di configurare le viste, nonostante all'inizio paiano non lineari, una volta comprese sono facili da usare. Non avere una visuale d'insieme sui ticket ordinati per ultima data di azione, non agevola la gestione del backlog, in particolar modo quando diventa lungo Pros La velocità del prodotto, la possibilità di avere diverse viste richiamabili in maniera molto rapida agevola il lavoro Cons La rigidità, le richieste di personalizzazione hanno un processo poco reattivo. Mi sorprende che non esista di default la possibilità di ordinare i ticket in base all'ultima azione effettuata su di esso, qualsiasi essa sia (aggiornamento parametri, nuovo commento, nuova attività, ecc.) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Mario, grazie per aver condiviso il tuo feedback così dettagliato: siamo felici che la velocità del prodotto e la flessibilità delle viste contribuiscano a rendere più fluido il tuo lavoro. Sapere che, una volta comprese, le configurazioni risultano semplici e funzionali è per noi un importante riscontro. Per quanto riguarda il servizio di personalizzazione stiamo lavorando a rendere più efficiente e reattivo il team che è in costante crescita. Segnalazioni come questa ci aiutano a migliorare e a dare priorità a ciò che può portare il massimo valore agli utenti. GI Gianluca I. Gestione procedure IT Utilities ### "Ottimo software per la gestione IT molto funzionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 Pros Il fatto che viene implementato costantemente con nuove funzionalità e ne viene data notifica ai clienti. Cons Il fatto che viene dichirarato un applicativo si personalizzabile ma non in maniera sempre autonoma. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reasons for choosing Deepser Per il rapporto funzionalità, prezzo, prodotto italiano. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Gianluca, ti ringraziamo per la tua recensione e per aver messo in evidenza l’impegno che dedichiamo all’evoluzione continua di Deepser. Ci sono importanti novità che vi aspettano per il prossimo anno, tra le quali l'oramai immancabile IA. Come sempre ti terremo aggiornato sui nuovi rilasci e sulle funzionalità che più utili per la tua realtà. Per quanto riguarda la personalizzazione, comprendiamo la tua osservazione: il nostro obiettivo è rendere l’applicativo sempre più configurabile in autonomia, riducendo al minimo la necessità di interventi del nostro team tecnico. Essendo una piattaforma molto amplia, quando ci sono molti processi in gioco il supporto di un esperto risulta utile per poter gestire al meglio i dati. Stiamo lavorando per ampliare le opzioni self-service e migliorare la flessibilità degli strumenti già disponibili. Ci fa molto piacere anche sapere che la scelta sia ricaduta su di noi per l'ottimo rapporto tra funzionalità e prezzo. GG Giuseppe G. IT Information Services ### "Buon prodotto ma da migliorare" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 11, 2025 Tutto sommato positiva ma è consigliato per realta piccole. Molte funzioni presenti andrebbero riviste e semplificate. Pros Facilita di uso e di implementazione. Molte opzioni disponibili a prezzi decisamente competitivi rispetto ad altri competitor Cons Piattaforma ancora acerba con molte limitazioni. Poche implementazioni da quando siamo clienti e soprattutto gran parte delle richieste sono sempre a pagamento. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) costosissimo per quello che offriva. Deeper offriva maggiori strumenti ad un costo molto piu contenuto Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Giuseppe, grazie per aver condiviso la tua esperienza e per aver evidenziato sia gli aspetti positivi sia quelli da migliorare. Ci fa piacere che tu abbia apprezzato la facilità d’uso, l’implementazione rapida e il rapporto qualità-prezzo del nostro prodotto. Il nostro obiettivo è offrire Deepser a realtà di ogni dimensione per aiutarle a rendere più efficienti i propri servizi. Negli ultimi mesi abbiamo avviato un percorso di sviluppo più strutturato, con rilasci costanti e un piano di aggiornamenti che punta proprio a rendere molte funzioni più semplici, intuitive e complete sulla base dei feedback ricevuti. Se desideri approfondire qualche esigenza specifica o condividere suggerimenti aggiuntivi siamo a disposizione. GM Giacomo M. Specialista IT Legal Services ### "Ottima esperienza con Deepser" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 L’esperienza complessiva con Deepser è molto positiva; stiamo collaborando su tre progetti in corso e finora i risultati e il supporto ricevuto sono stati ottimi. Pros Quello che mi è piaciuto di più di Deepser è la sua capacità di adattarsi alle esigenze della nostra azienda, supportandoci costantemente e venendoci incontro in ogni fase del progetto. Cons Al momento non riscontro svantaggi nell’utilizzo di Deepser: la piattaforma si è dimostrata completa, flessibile e in grado di soddisfare pienamente le esigenze dei nostri progetti in corso. Switched from [Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) perchè non andava incontro alle nostre esigenze Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Deepser La scelta è ricaduta su Deepser principalmente per il costo più vantaggioso rispetto ad altri prodotti simili e perché si adattava meglio alle nostre specifiche necessità aziendali. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Giacomo, ci fa molto piacere che la tua esperienza in questi primi mesi di uso di Deepser e di collaborazione con il nostro team progetti sia positiva. Puntiamo quotidianamente a migliorare il servizio offerto per venire incontro alle esigenze specifiche di ciascun nostro cliente. Sicuramente, la capacità della piattaforma Deepser di adattarsi ai diversi processi che un'azienda deve gestire supporta molto l'attività dei nostri project manager. [View all Reviews](https://www.capterra.com/p/178946/Deepser/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zendesk Suite vs Deepser](https://www.capterra.com/compare/164283-178946/Zendesk-vs-Deepser)