--- title: "Deepser Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deepser Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/178946/Deepser/" page_type: "product" language: "en" --- # Deepser Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deepser ## What is Deepser? Deepser is a modern Help Desk and Ticketing software with an interactive web interface. It helps organizations manage support activities while optimizing resources and reducing manual effort. Native AI automatically categorizes requests, identifies priorities, summarizes ticket histories and retrieves useful information from previous tickets and knowledge articles. Deepser also makes it easy to monitor service data, evaluate performance through dashboards and reports, track KPIs and improve customer satisfaction. Modular, scalable and easy to customize, it adapts to your needs. ## What is Deepser used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $28 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - IT Asset Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deepser?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.deepser.com&name=Deepser) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deepser 4.6 (57) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $28 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (57) Ease Of Use 4.3 (3,614) Value For Money 4.3 (50) Value For Money 4.2 (2,668) Customer Service 4.7 (52) Customer Service 4.3 (2,776) ## Deepser alternatives [4.6 (795)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178946/Deepser/alternatives/) ## FAQs about Deepser Overview ### Which roles and teams benefit most from Deepser? Deepser is most used by IT managers, IT specialists, system administrators, and service coordinators who need to manage help desk operations, asset tracking, and internal service workflows. Administrative teams use it to organize requests and purchasing processes, while executives and business leaders rely on reporting and process visibility to oversee operations. Answer based on 57 reviews Overview ### What company size and industries is Deepser built for? Deepser is designed for small businesses, which make up 68% of reviewers, especially in Information Technology and Services at 18%. It also serves midsize businesses at 26%, with additional adoption in Computer & Network Security at 7% and Computer Networking at 5% through its modular service management platform. Answer based on 57 reviews Features and Usability ### What are the key features of Deepser? Deepser includes core IT service management features like ticket management, asset management, CMDB, and SLA monitoring, plus differentiators such as configurable workflows, customizable dashboards and views, and API integrations. Reviewers also highlight the client portal, knowledge base, and integrated CRM for handling support requests and customer data. Answer based on 29 reviews Overview ### How well does Deepser support customer service teams? Deepser supports customer service teams by centralizing tickets, client communication, FAQs, and request tracking in one place. IT support groups, service providers, and project teams like the customer portal and quick replies, though some organizations mention added costs for certain requests and missing features beyond core support workflows. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Deepser integrate with? Deepser integrates with Microsoft 365, Microsoft Entra ID, and Microsoft Outlook, with additional catalog integrations covering Microsoft Teams, Microsoft Azure, Google Calendar, TeamViewer ONE, and Datto RMM. It connects to 10 third-party tools and platforms overall, spanning communication, identity management, calendaring, remote support, and IT operations. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Deepser offer? Deepser provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled virtual learning, self-paced reference, and recorded walkthroughs for teams getting started with the product. Answer based on 3 reviews Getting Started and Support ### What customer support options does Deepser offer, and how do users rate the experience? Deepser offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as available, competent, and quick to resolve issues, with helpful project guidance and direct communication. Some note that small changes can require contacting support, added consulting effort, or paid intervention. Answer based on 32 reviews Features and Usability ### How customizable is Deepser for different business needs? Deepser adapts well to different business processes with configurable workflows, dashboards, views, and modules. Many IT teams and small business users value how much they can tailor the platform, but setup can take time, some advanced changes need technical skills, and certain customizations may require vendor help. Answer based on 29 reviews Features and Usability ### Is Deepser easy to use? Deepser feels easy to navigate for many teams once the basics are learned, especially for ticketing, dashboards, and daily service desk work. The interface is generally clear and customizable, but some users find parts less intuitive at first, dated in appearance, or weaker on smartphones and heavier data views. Answer based on 23 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Deepser supports all three of the features reviewers value most: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments against service targets, allowing teams to resolve cases more efficiently and maintain consistent service quality. Ticket Management 4.4 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.3 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.1 (11) 81.82% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.6 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Customizable Fields 4.4 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Deepser 166 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Investigation Management: Oversee people and resources to carry out an investigation - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Projects: Ability to handle several projects simultaneously - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Tracking: Log and store the source of contacts/leads - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.3 (50) Free Trial Basic $28.00 Per User,Per Month Value for money 4.3 (50) 4.3 Based on 50 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[ 3CX](https://www.capterra.com/p/158704/3CX/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (52) 4.7 Based on 52 reviews ## User reviews Overall rating 4.6 Based on 57 reviews Filter by rating 5(36) 4(17) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent Valentina G. amministrazione Telecommunications ### "Completezza, Un sistema ITSM all-in-one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2026 si tratti di una piattaforma di gestione dei servizi IT (ITSM) e di gestione dei servizi aziendali (ESM) altamente modulare, competitiva e adattabile. Pros I vantaggi principali e gli aspetti più apprezzati dagli utenti che utilizzano la piattaforma ITSM Deepser riguardano l'estrema flessibilità operativa e la centralizzazione dei flussi di lavoro Cons tutto sommato non è molto economico . il supporto è molto professionale ma bisogna contattarlo anche per minime modifiche Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NK Navpreet K. IT developer Computer & Network Security ### "One for all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs. The reporting tools are also very useful for analyzing team performance and service quality. Pros It helps organizations manage help desk operations, asset management, and workflow automation in one place. The interface is user-friendly, making it easier for teams to track tickets, monitor SLAs, and improve overall service efficiency. Cons On the downside, the initial setup and customization can take some time for new users, especially for organizations without dedicated IT support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gabriele M. System Administrator Computer & Network Security ### "Ottimo prodotto per l'organizzazione dei flussi di lavoro " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2025 In generale siamo soddisfatti di Deepser: ha snellito il lavoro del team IT, ci ha dato una visione completa degli asset e ci permette di tenere sotto controllo i ticket dall'apertura alla risoluzione. Questo ci ha fatto risparmiare tempo e ha migliorato la comunicazione interna. Pros Utilizziamo Deepser ogni giorno per gestire i ticket e tenere traccia dei dispositivi. Mi piace perché è semplice da usare: posso gestire un ticket, assegnarlo e seguire tutte le fasi senza perdere pezzi. È molto flessibile: abbiamo adattato i flussi di lavoro alle nostre esigenze e si integra bene con gli altri strumenti che usiamo in azienda. Cons L'interfaccia, pur essendo chiara, potrebbe essere resa più moderna e quando abbiamo molti dati caricati capita che le pagine impieghino qualche secondo in più a caricarsi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2025 Ciao Gabriele, ti ringraziamo per aver condiviso un feedback così completo e concreto sull’utilizzo quotidiano di Deepser. Siamo davvero felici che la semplicità d’uso, la flessibilità dei flussi e l’integrazione con gli altri strumenti aziendali stiano contribuendo a rendere più efficiente il vostro lavoro: è il nostro obiettivo:) Prendiamo molto sul serio anche le tue osservazioni sui punti da migliorare. A brevissimo sarà rilasciata la nuova interfaccia sviluppata anche sulla base dei molti feedback che abbiamo ricevuto da voi in questi anni. Non vediamo l'ora di fartela provare! SA Silvia A. IT mgr Chemicals ### "Recensione Deepser" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 E' stato richiesto uno strumento con cui poter gestire il ticketing e l'inventario IT e con le licenze acquistate siamo in grado di gestire le ns problematiche in modo semplice Pros La semplicità nella gestione, la semplicità nel disegnare le dashboard e la categorizzazione dei ticket per gestire al meglio le priorità. Cons Al momento nulla, rispecchia le esigenze. Abbiamo scelto di utilizzare una mail generica per importare i ticket e qs rallenta un po' l'operatività, ma è una nostra scelta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Silvia, grazie per aver condiviso il tuo feedback! Siamo molto felici che la semplicità d'uso di Deepser stia supportando al meglio il vostro lavoro e la gestione delle priorità. Apprezziamo anche la precisazione riguardo all’utilizzo della mail generica per l’importazione dei ticket: se in futuro vorrete valutare di ottimizzare il flusso per essere più efficienti il nostro team di supporto è a disposizione. È ottimo sapere che, con le licenze adottate, riuscite a gestire in modo semplice sia il ticketing sia l’inventario IT: proprio questo è l’obiettivo della nostra soluzione, offrire uno strumento completo e immediato. Grazie ancora per la fiducia e per la recensione così positiva! TP Tommaso P. Dirigente Primary/Secondary Education ### "Deepser in un ateneo italiano" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 12, 2025 Abbiamo utilizzato il prodotto per la gestione del nostro supporto utenti e ora stiamo estendendo l'uso anche ad altri ambiti. Ci è stato molto utile nell'implementazione dei controlli ISO 27001. La gestione dell'assett è risultata semplice e molto configurabile. Pros Il prodotto è molto flessibile e permette un'ampia customizzazione. Ci è stato molto utile nell'implementazione dei controlli ISO 27001 Cons Non abbiamo riscontrato particolari svantaggi. Proveniendo da una soluzione open source certamente il prezzo è uno svantaggio, ma è allineato con le altre soluzioni di mercato dello stesso tipo. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) il prodotto che usavamo era stato modificato in casa su una versione obsoleta e quindi andava sostituito. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Tommaso, è un piacere sapere che Deepser vi è stato utile non solo per gestire le richieste degli utenti ma anche nell’implementazione dei controlli ISO 27001: è un riscontro importante che conferma la solidità delle funzionalità di governance e asset management. Comprendiamo la tua nota sul prezzo, soprattutto provenendo da una soluzione open source. Cerchiamo sempre di mantenere un equilibrio tra costi e valore offerto, e siamo felici che tu abbia riconosciuto come il livello sia in linea con le alternative di mercato della stessa categoria. Sapere che ora state estendendo l'uso di Deepser ad altri ambiti è per noi un’ulteriore conferma della versatilità che vogliamo garantire alle aziende. La tua esperienza con la gestione degli asset, semplice e configurabile, è perfettamente in linea con ciò che ci impegniamo a offrire ogni giorno. AB Andrea B. Tecnico Sistemista Computer Networking ### "Recensione Deepser" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 11, 2025 Molto buona, mi ha permesso di gestire al meglio la parte ticketing e documentale, inoltre anche la gestione di progetti è stata molto buona. Pros è un sistema economico e molto personalizzabile. Non è solo un Help Desk: integra funzionalità di ITSM, CRM, gestione progetti, CMDB, IT Asset Management e molto altro, permettendo di gestire in un unico ambiente ticket, contratti, asset e flussi aziendali. Questo riduce la necessità di più strumenti separati Cons é un buon sistema per alcune operazioni non è sempre stato tutto intuibile ma ha richiesto un pò di formazione ma nel complesso non ci sono grandi svantaggi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2025 Ciao Andrea, grazie per aver condiviso la tua esperienza. Siamo felici che avere in un unico ambiente Help Desk, ITSM, CRM, Project Management, CMDB e IT Asset Management abbia semplificato la gestione dei tuoi processi, riducendo i costi derivanti dall'uso di più strumenti. Stiamo lavorando per rendere l’interfaccia e le funzionalità sempre più intuitive, così da ridurre il tempo necessario per la formazione e rendere l’esperienza d’uso più immediata per tutti i team. Grazie ancora per il tuo feedback e per la fiducia: ci aiuta a continuare a migliorare nella direzione giusta. MB Mario B. IT Specialist Logistics and Supply Chain ### "Buon prodotto, da migliorare" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 11, 2025 L'impatto grafico e le possibilità di configurare le viste, nonostante all'inizio paiano non lineari, una volta comprese sono facili da usare. Non avere una visuale d'insieme sui ticket ordinati per ultima data di azione, non agevola la gestione del backlog, in particolar modo quando diventa lungo Pros La velocità del prodotto, la possibilità di avere diverse viste richiamabili in maniera molto rapida agevola il lavoro Cons La rigidità, le richieste di personalizzazione hanno un processo poco reattivo. Mi sorprende che non esista di default la possibilità di ordinare i ticket in base all'ultima azione effettuata su di esso, qualsiasi essa sia (aggiornamento parametri, nuovo commento, nuova attività, ecc.) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Mario, grazie per aver condiviso il tuo feedback così dettagliato: siamo felici che la velocità del prodotto e la flessibilità delle viste contribuiscano a rendere più fluido il tuo lavoro. Sapere che, una volta comprese, le configurazioni risultano semplici e funzionali è per noi un importante riscontro. Per quanto riguarda il servizio di personalizzazione stiamo lavorando a rendere più efficiente e reattivo il team che è in costante crescita. Segnalazioni come questa ci aiutano a migliorare e a dare priorità a ciò che può portare il massimo valore agli utenti. GI Gianluca I. Gestione procedure IT Utilities ### "Ottimo software per la gestione IT molto funzionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 Pros Il fatto che viene implementato costantemente con nuove funzionalità e ne viene data notifica ai clienti. Cons Il fatto che viene dichirarato un applicativo si personalizzabile ma non in maniera sempre autonoma. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reasons for choosing Deepser Per il rapporto funzionalità, prezzo, prodotto italiano. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Gianluca, ti ringraziamo per la tua recensione e per aver messo in evidenza l’impegno che dedichiamo all’evoluzione continua di Deepser. Ci sono importanti novità che vi aspettano per il prossimo anno, tra le quali l'oramai immancabile IA. Come sempre ti terremo aggiornato sui nuovi rilasci e sulle funzionalità che più utili per la tua realtà. Per quanto riguarda la personalizzazione, comprendiamo la tua osservazione: il nostro obiettivo è rendere l’applicativo sempre più configurabile in autonomia, riducendo al minimo la necessità di interventi del nostro team tecnico. Essendo una piattaforma molto amplia, quando ci sono molti processi in gioco il supporto di un esperto risulta utile per poter gestire al meglio i dati. Stiamo lavorando per ampliare le opzioni self-service e migliorare la flessibilità degli strumenti già disponibili. Ci fa molto piacere anche sapere che la scelta sia ricaduta su di noi per l'ottimo rapporto tra funzionalità e prezzo. GG Giuseppe G. IT Information Services ### "Buon prodotto ma da migliorare" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 11, 2025 Tutto sommato positiva ma è consigliato per realta piccole. Molte funzioni presenti andrebbero riviste e semplificate. Pros Facilita di uso e di implementazione. Molte opzioni disponibili a prezzi decisamente competitivi rispetto ad altri competitor Cons Piattaforma ancora acerba con molte limitazioni. Poche implementazioni da quando siamo clienti e soprattutto gran parte delle richieste sono sempre a pagamento. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) costosissimo per quello che offriva. Deeper offriva maggiori strumenti ad un costo molto piu contenuto Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Giuseppe, grazie per aver condiviso la tua esperienza e per aver evidenziato sia gli aspetti positivi sia quelli da migliorare. Ci fa piacere che tu abbia apprezzato la facilità d’uso, l’implementazione rapida e il rapporto qualità-prezzo del nostro prodotto. Il nostro obiettivo è offrire Deepser a realtà di ogni dimensione per aiutarle a rendere più efficienti i propri servizi. Negli ultimi mesi abbiamo avviato un percorso di sviluppo più strutturato, con rilasci costanti e un piano di aggiornamenti che punta proprio a rendere molte funzioni più semplici, intuitive e complete sulla base dei feedback ricevuti. Se desideri approfondire qualche esigenza specifica o condividere suggerimenti aggiuntivi siamo a disposizione. GM Giacomo M. Specialista IT Legal Services ### "Ottima esperienza con Deepser" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 L’esperienza complessiva con Deepser è molto positiva; stiamo collaborando su tre progetti in corso e finora i risultati e il supporto ricevuto sono stati ottimi. Pros Quello che mi è piaciuto di più di Deepser è la sua capacità di adattarsi alle esigenze della nostra azienda, supportandoci costantemente e venendoci incontro in ogni fase del progetto. Cons Al momento non riscontro svantaggi nell’utilizzo di Deepser: la piattaforma si è dimostrata completa, flessibile e in grado di soddisfare pienamente le esigenze dei nostri progetti in corso. Switched from [Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) perchè non andava incontro alle nostre esigenze Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Deepser La scelta è ricaduta su Deepser principalmente per il costo più vantaggioso rispetto ad altri prodotti simili e perché si adattava meglio alle nostre specifiche necessità aziendali. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Ciao Giacomo, ci fa molto piacere che la tua esperienza in questi primi mesi di uso di Deepser e di collaborazione con il nostro team progetti sia positiva. Puntiamo quotidianamente a migliorare il servizio offerto per venire incontro alle esigenze specifiche di ciascun nostro cliente. Sicuramente, la capacità della piattaforma Deepser di adattarsi ai diversi processi che un'azienda deve gestire supporta molto l'attività dei nostri project manager. [View all Reviews](https://www.capterra.com/p/178946/Deepser/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zendesk Suite vs Deepser](https://www.capterra.com/compare/164283-178946/Zendesk-vs-Deepser)