# LaunchPad Media Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LaunchPad Media Management the right Publishing and Subscriptions solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178968/LaunchPad-Media-Management/reviews --- LaunchPad Media Management 4.6 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LaunchPad Media Management Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews CC Cory C PublisherPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “You won't find a team that is more friendly, helpful, and invested in your success than this team.“ May 9, 2024 JT Jeanette T Multimedia Sales ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “I find the digital advertising insertion order process to be a bit complex.“ September 3, 2021 LS Larry S Sales and Special ProjectsMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “LP was easy to use and is a good CRM for client and prospect management.“ October 10, 2023 JD Jacqueline D Multi Media Sales ExecutivePublishing, 201 - 500 employeesUsed the software for: Less than 6 months. “I love that when I have a problem, the help desk immediately answers and the videos have been amazing for me to learn and re watch so one day I don't have to contact them.“ September 3, 2021 CP Christy P Multimedia Sales Account ExecutiveMedia Production, 51 - 200 employeesUsed the software for: Less than 6 months. “The software is easy to use, and if you get into a pickle, the help desk team replies back in a timely manner and provides explicit video examples, directed at you specific need.“ September 14, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laura W. Senior MultiMedia Account Manager Newspapers Used the software for: Less than 6 months ### "\*\*\*\*\* 5 Stars \*\*\*\*\*" September 11, 2021 5.0 Pros I am loving the LaunchPad software! It is intuitive. It is thorough. They have thought of everything and have already provided solutions for things before I know that I need them --- and when I do eventually need something, it is already built-in and ready for me. Account management, order entry, billing, order and ad tracking, production, client communications, calendar management, forecasting --- and all data is continually updated in real time. They even seem to endure my questions with a smile on their face! I just couldn't be happier with this platform! Cons I can't think of anything to criticize. A couple of times I have made suggestions for something that could be improved and they agreed both times and implemented my ideas. These were minor tweaks, yet helpful and they happily and readily accommodated. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Response from Media Intranets September 16, 2021 Laura, what a pleasure it has been to work with you! We value our customer feedback and appreciate your input. JD Jacqueline D. Multi Media Sales Executive Publishing Used the software for: Less than 6 months ### "Launch Pad Review" September 3, 2021 5.0 I have been very happy with this system and see how great it can be once I learn all aspects of it and become a "super user", I am still learning. Pros I love that there are different ways to find what I am looking for. I like that it is all laid out in one spot. I love that when I have a problem, the help desk immediately answers and the videos have been amazing for me to learn and re watch so one day I don't have to contact them. Cons The thing I like least is entering digital orders with more vague information, however I don't think this has anything to do with the software and as time goes on I am sure I will navigate how to do this Review Source Response from Media Intranets September 8, 2021 Jacqueline- We greatly appreciate your feedback and input during the transition. User comments are very important to use and help us build the best media solution on the market. Thank you! HC Henry C. Sales Manager - Owner Financial Services Used the software for: Less than 6 months ### "LaunchPad LIES!!!!" March 20, 2025 1.0 They sent me their canned response so I will not try to get a refund. I have done the work, but they DON'T CARE! But I havent seen any effort or engagements with the material or community other than skepticism and for that reason your initial refund request is denied. Pros They are very detailed in what they would like you to do to be successful. Cons They are over the top about making sure that they are giving you HIGH expectations of you spending hours to get everything done. They have a goal to make this process take A LOT OF TIME. Review Source LS Larry S. Sales and Special Projects Marketing and Advertising Used the software for: 2+ years ### "LaunchPad Meets Expectations " October 10, 2023 4.0 LP is an excellent sales tool which helped me be successful in the advertising and marketing space. Pros LP was easy to use and is a good CRM for client and prospect management. It has excellent search abilities when pulling up an account and it also has spell check for all my notes which is very helpful and surprisingly not a feature in all CRMs. Cons Only one item and that the inability to change color of the skin - initially they provided a pallet of colors but then they got rid of this feature. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Company made the switch Review Source CC Cory C. Publisher Publishing Used the software for: Less than 6 months ### "It does more than manage your newspaper, it sold ads for us!" May 9, 2024 5.0 I did about four or five demos with LP competitors before I made my final decision. We were about five minutes into the LP demo and I made my final decision. You won't find a team that is more friendly, helpful, and invested in your success than this team. Their onboarding is very comprehensive and worth every penny. I'm not the most traditional personality they deal with, so I asked for some special accommodations during the onboarding, and while I know it gave them a bit of heartburn, they agreed to it. For me it is working very well. I do not regret my choice whatsoever and that is largely due to the team behind the product. Pros First off, the level of organization by tracking contacts, ad sales, ad creative, editorial, legals, classifieds, revenue, and more is amazing. Best part is, after implementing this for a newspaper I just purchased, the insertion order was so professional that people were talking about it to other business owners. The people who heard about it called and wanted to purchase ads because they heard the new team was very organized and professional. These were businesses that had dropped or were new contacts. LP paid for itself in the first month due to these new opportunities we were able to close. Cons Honestly, I'm 90% happy with everything about LP. It is perfect for a small or mid-size newspaper, magazine, or publishing group. I can see where maybe a HUGE outfit like the New York Times might want something more robust, but for the majority of the publishing industry, this is what you need. The only cons are just minor things that probably don't matter. For instance, if you see a mistake on an insertion order mid-way through, it is best to just complete it, then edit it. If you use your browser's back-up function, it will duplicate the size of the order. The "cons" if you want to call them that are so minimal I hate to even bring them up. They do not impede the platform from being far better than I could imagine. Reason for choosing LaunchPad Media Management Price, the people I met, and the overall user experience is just superb. That is why I selected LP over the others. They were willing to help me figure out how to incur the cost while I was rebuilding a struggling newspaper. I also am launching a sizeable student journalist program and needed a way to manage student journalists from six different schools. While not a standard project for them, they knew just how to make the system work for this and really have made my life far simpler. Review Source NE Neil E. VP, Marketing Publishing Used the software for: 2+ years ### "Great CRM System for Publishers" May 18, 2020 5.0 I have nothing but good things to say about LaunchPad. Aside from this being a very robust system that helps us do everything from managing our sales database to our magazine production and online inventory, as well as providing overall financial reporting for our company, LaunchPad has a really top-notch support team that is always available to help. That's a critical piece that we look for with any 3rd party that we use, especially when it's responsible for managing so many aspects of our business. Highly recommend. Pros As a niche publisher, LaunchPad is a great solution for managing advertisers and prospects, creating insertion orders and trafficking ad materials. The system is easy to learn and is used across all levels of our organization. Even though we've been using the system for years, there's still a lot of capabilities that we haven't taken advantage of which. in the long-term, will help us streamline some of our offline processes. Cons The launch of LaunchPad 2.0 was a bit of a learning curve for all involved, but once all of our users got used to it, it became very easy to use. Review Source Response from Media Intranets May 20, 2020 Neil- We couldn't be more excited about your positive experience with LaunchPad. Our partners like you make it fun and exciting to stay ahead of the game and build solutions for problems that you as organization may have not yet identified. Keep up the good work! Kelley KL Kimberly L. Sales Director Publishing Used the software for: 2+ years ### "Easily tracking information" May 14, 2020 4.0 The LaunchPad team is super accessible and they are quick to respond when I have a question or concern. They take the time to know me and our business personally, which means they are able to better relate to me. I never feel like just a number to them and for that I am thankful for. Pros The LaunchPad management system allows me to easily track client information, sales progress, sales forecasting and reports I need to keep our business moving forward. I don't have to jump from one document to another. Everything I need lives within the system. Cons I wish there were an easier way to track 12x advertisers based on contract vs. calendar year spend. I also wish I could change when a fiscal year starts and ends as it is not on a calendar year. Review Source Response from Media Intranets May 20, 2020 Kim- Thank you for sharing your positive feedback about LaunchPad. We strive to build the best solutions in the industry and value your input so I will be in touch with you to discuss any future enhancements that will continue to make your job easier. Kelley DD Darice D. Senior Account Manager Media Production Used the software for: 6-12 months ### "Everythng you need on one platform." September 15, 2021 5.0 Pros This software has everything you need at your fingertips. It is extremely user friendly and if you come across a probem the support team is there to answer your questions quickly and efficiently. I love that the system generates our IO's electronically and processes the sale from start to finish. Cons Itegration was seamless. I do not have any suggestins for improvement at this time. Review Source Response from Media Intranets September 16, 2021 Darice- We are excited to hear that LaunchPad is giving you the necessary tools as a sales rep. We take pride in our transition process and love hearing that it was seamless for you. JT Jeanette T. Multimedia Sales Executive Marketing and Advertising Used the software for: Less than 6 months ### "Sophistication with high quality support at your fingertips! " September 3, 2021 5.0 I am quite pleased with this transition over to LaunchPad and I am excited to explore the software beneath the layers, so that I can utilize LP to the fullest potential. Looking forward to have a fully integrated CRM in the future as well. Pros The best part about LaunchPad is their support team. I am not a surface level software user and I tend to want to dig deep beneath the layers to fully understand the processes and utilization methods. The support team at LaunchPad are extremely knowledgeable, super responsive and provide thorough details in their responses. A great feature that they offer is video demo support - to help ease the process of walking clients through different modalities and functionalities. Cons I find the digital advertising insertion order process to be a bit complex. This could be merely a user interface issue on my end, but I am not a fan of the way dates are listed in the system and having to select a date that is already setup in LP. It would be a lot more user friendly if a calendar date selection module was an option. This would decrease the amount of work on both the company and LP side. Review Source Response from Media Intranets September 8, 2021 Jeanette- Great to get your honest feedback and glad we are able to provide a high quality solution! DB Deborah B. Advertising Operations Manager Publishing Used the software for: 2+ years ### "Thorough CRM and Production Management Tools" June 11, 2020 4.0 I'm pleased with the customer service, regular updates, and variety of reports for different purposes. Pros Launchpad makes the connection between our sales account records and our production process very intertwined and easy to track (once you learn the system). Cons It's a bit hard to train on; some functions are not always as straightforward as you might think at first glance. Our sales team would also really love an app; the mobile-responsive view serves the basic purpose of looking up accounts, but isn't helpful for regular on the road note-taking or sending contracts. Review Source Response from Media Intranets June 17, 2020 Hi Deborah- We appreciate your feedback and will pass along your ideas to the team. Thanks again for taking the time to review LaunchPad and we really value our partnership with your organization. Kelley BN Bernie N. Publisher Marketing and Advertising Used the software for: 2+ years ### "Let's Make Magazines Great Again (Ha! Ha!)" June 18, 2020 5.0 Really great relationship. Great business partners. Pros Easy to use, designed for media sales, GREAT CUSTOMER SUPPORT. Very intuitive for new employees. Cons No interface with QuickBooks. LaunchPad does a great job of billing, but it is hard to balance with my GL in Quickbooks. This is a problem that could be solved with a plugin, but that could also be hard for them to maintain. Basically, I balance AR manually at the end of each quarter. Not a huge issue. Review Source Response from Media Intranets June 24, 2020 Bernie- What an awesome review of LaunchPad. We appreciate your honest feedback. Our partnership with your team has been very rewarding and I look forward to serving your team well into the future! Kelley Sparkman VR Verified Reviewer Advertising Account Manager Publishing Used the software for: 6-12 months ### "LaunchPad CRM Review" April 12, 2019 5.0 The software is endlessly useful for relationship management. When users correctly and carefully enter and manage their data, it can be used to create customer call lists segmented in a variety of ways depending on the scope of the project. Very impressive. Pros It's very intuitive and easy to use. As a sales person, I need a tool that makes it easier for me to do my job correctly, not harder. LaunchPad has everything I need right at my fingertips, to allow me to work efficiently. From easily accessed customer information to numerous reports pertaining to forecasts, marketing profiles, customer info, and lots more. It just works. Cons Nothing really. (There are some detailed reports I would find very useful that are not yet available, but I know that they could be built for me if I choose to pay to do so.) Review Source Response from Media Intranets April 16, 2019 We really appreciate the kind words and happy that we help you stay in touch with your customers and generate more revenue as a result! AS Alan S. Production and Fulfillment Coordinator Newspapers Used the software for: 2+ years ### "Excellent integrated CRM" June 2, 2020 5.0 Our company has acquired other publications on three occasions since we've started using LaunchPad. Each time, arrangements were made to import the existing information and train new staff. Pros The software covers all aspects of our operation--client management, production and design, and accounting. In the three years we've used the program, there's been many enhancements. Cons There's so many features, it's challenging to encourage staff to take advantage of them. Review Source Response from Media Intranets June 17, 2020 Alan- Thanks for taking the time to review LaunchPad. We appreciate your feedback and more importantly your partnership. Glad to have you as clients! Kelley AMK Ann Marie K. Client Success Manager Marketing and Advertising Used the software for: 2+ years ### "Review of LP " June 30, 2020 5.0 The customer support is amazing - they get back quickly and take the time to go over any issues. Pros Being able to toggle back and forth between our different media run sheets, loading and approving proofs in one step, Quick Links, export to excel Cons I like the 2.0 version of LP and find it easy to use. It's organized and I use it daily for tracking, researching and managing ads. Review Source Response from Media Intranets September 17, 2021 Ann Marie- We are excited to hear that LaunchPad is exceeding your expectations and delivers you the best solution in the media industry. Thanks for the glowing review! RL Rich L. Production Manager Publishing Used the software for: 2+ years ### "Congrats on the New Launch 2.0" August 29, 2019 4.0 \[SENSITIVE CONTENT HIDDEN\] has been so responsive and amazing. Pros The Broadcast E-mail Feature is awesome. Cons I wish the Broadcast Feature could tell the customer what ad size they were running when it's sent out. The Pickup Feature was always confusing, I have not used it in since a new recent upgrade in 2.0 upgrade there was a part not working in LaunchPad 2.0 . Review Source Response from Media Intranets August 30, 2019 Thanks for taking the time to share your positive experience. We value your opinions and always strive to build the best practices solution in the media industry! ZP Zach P. Finance Manager Marketing and Advertising Used the software for: 2+ years ### "Intuitive platform" June 1, 2020 5.0 Pros There are man features and useful reports that can be leveraged in an FP&A situation Cons Since there are so many features and reports, it can sometimes be difficult to find exactly what you need. However, our account manager is knowledgeable and always willing to lend a helping hand. Review Source Response from Media Intranets June 17, 2020 Zach- We appreciate you taking the time to review LaunchPad and have enjoyed being your solutions partner! Kelley JH Joel H. CDO Media Production Used the software for: 2+ years ### "Great end-to-end media ERP written by people who know your business" October 31, 2018 4.0 I've seen an entire B2B multi-title business transformed with this software. Once you put something like this in place you get to eradicate multiple spreadsheets and disjoint processes. The most important thing you could do to turbocharge your media business. Pros Handles everything from CRM to quote request to billing and cash application in one spot. Is specifically tailored to B2B media. Cons There's not much to dislike about Launchpad, particularly for the money. Review Source Response from Media Intranets April 16, 2019 Joel, It has been a pleasure earning your trust and support of LaunchPad. As always we aim to build solutions for problems that most people are not aware yet exist. DC Douglas C. Manager, Journal Advertsing & Production Non-Profit Organization Management Used the software for: 2+ years ### "LaunchPad Media Management Review" October 3, 2018 5.0 My experience has been a very positive one. We've been using the product for years now and has become part of our everyday use. Pros Ease of use. All of the things the software can do. Cons A lot of material. It takes time to learn everything. Review Source Response from Media Intranets October 8, 2018 Doug, we are happy that LaunchPad is able to provide the APA team with a robust system that helps you better serve your 50,000+ member base. LaunchPad is proud of our long standing partnership with your group. All the best, Kelley Sparkman Partner SF Steven F. Associate Brand Director Market Research Used the software for: Less than 6 months ### "User Experience " January 16, 2020 5.0 Training/onboarding was a bit long. Needs to be streamlined. Show us what we need to know. Hoping it works out for our company. Pros The software is intuitive. Easy to use. Made for Media companies to track advertising, sponsorships, and memberships. Cons The support is lacking a bit. Owner/creator is a bit pampas. Thinks their CRM is superior to everyone else’s. We need to keep in mind this is a CRM tool at its heart. Keep it simple, let it tell us what we need to know, keep it easy for the sales teams Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision that Launchpad was more inline with our business which is focused on media and print advertising. Review Source CP Christy P. Multimedia Sales Account Executive Media Production Used the software for: Less than 6 months ### "Using LP for Sales" September 14, 2021 5.0 Its been a good tool for creating insertion orders and now for forecasting. Pros The software is easy to use, and if you get into a pickle, the help desk team replies back in a timely manner and provides explicit video examples, directed at you specific need. Cons Programing issues. You have to go through an administrator to make changes. Review Source Response from Media Intranets September 16, 2021 Christy- It has been a pleasure working with your team and watch your revenue grow as you gain efficiencies. Glad LaunchPad was chosen to be part of the journey! SZ Scott Z. Advertising Director Newspapers Used the software for: Less than 6 months ### "Launchpad Review" September 3, 2021 5.0 Pros Ease of processing orders. Entering orders and managing account information is a big improvement over our last software. Cons There is no downside as long as you give Launchpad the proper direction Review Source Response from Media Intranets September 8, 2021 Scott- I am so happy we have been able to provide your team with a platform and service that makes your job easier. Kelley Sparkman