Techgrains Technologies

GoSurvey


4.5 / 5
11 reviews

Who Uses This Software?

A best fit for just any business or industry. Whether it's market research, lead capturing or taking customer feedback, GoSurvey does it all, even offline.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Techgrains Technologies
  • www.techgrains.com
  • Founded 2014
  • India

About GoSurvey

GoSurvey is an offline survey app, which is easy to use and efficient as well. With GoSurvey, collect field data without worrying about internet connection, capture more leads at trade shows, create a better experience by collecting customer feedbacks and grow your business. Use it even for employee engagement and employee satisfaction. With powerful features and great customer support, we ensure your business gets growing. Sign Up for a Free Trial.


GoSurvey Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Business Card/Badge Scanning
  • Dashboard
  • Data Extraction
  • Data Verification
  • Form Builder
  • Gamification
  • Lead Distribution
  • Lead Enrichment
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

GoSurvey Reviews Recently Reviewed!


Simple Interface

Jan 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is great and customer support is really appreciated

Cons: Several bugs pauses the work. However good customer support

Overall: It solves our need for quality inputs and feedbacks

Vendor Response

by Techgrains Technologies on January 08, 2019

We thank you for taking time to review us. We are happy to know that we were able to help your business. We also thank you for appreciating our customer support, we assure of better service in the times ahead.
However, we apologise for the issues you faced. We work each day to make GoSurvey a flawless tool for our users and our sincere approach will be to give you the best experience in the coming days. Thanks again!

Good but not Great

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has the potential to be a really great survey app. It has the features that are perfect for my company, it has video/picture response. But there is a down side

Cons: The downside is 1) the look and feel of the survey as an administrator, it just has too many selections/buttons all over 2) it seems like the media response functionality is not up to scratch, it wasn't working in my trial

Vendor Response

by Techgrains Technologies on February 26, 2019

Hi Mitch,

We thank you for taking time to review us. We take your words very positively and we welcome your honest opinion. We will definitely look into your suggestions and will give you a better experience the next time. Thanks again!

Value for money

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use..

Great tool for survey....

Cons: Open for single system only

Cannot login from different mobile

Vendor Response

by Techgrains Technologies on December 24, 2018

Thank you very much Shivani for your positive feedback and taking time to post this review! Team GoSurvey is delighted to learn about your positive experience. We work hard to meet expectations like yours, which helps us in constantly improving the app experience. We have taken a cognisance of your concern, we will get in touch with you at the earliest to assist you with the same. Thanks again for your review!

Add more functions

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: this software can help our company to make an offline survey easier with capturing photo, recording the audio, with more type of questions and i think this tools is cheaper than survey tools that we ever know.

Cons: some functions still not availably in this software, maybe in 2019 gosurvey can improve more function in this software.

and sometimes, the website doesnt automatically update after the gosurvey team help us fixed some problems. for example: we tell gosurvey team that we can add photo in the options survey, they replay that we can add photo with link detail "how to", but we still didnt find the button. next day when we connect again, the button already update.

Overall: so far so good, maybe more lifetime for update some problem to fix, more functions!

Thankyou

Vendor Response

by Techgrains Technologies on December 24, 2018

Hanifa, thank you for such encouraging words. Team GoSurvey is delighted to know about your positive experience. GoSurvey has been known to provide top-notch features and we are happy that it's making surveys easier for you. We work hard each day to make GoSurvey more better and you can expect some great features in the time to come! We will definitely have a closer look on the issue and assist you at the earliest. Thanks again!

Feedback

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Immediate response .

Good backend support.

Cost effective.

Cons: Review is in 2 pages.It should be combined in single page

Vendor Response

by Techgrains Technologies on January 01, 2019

Thank you for your review. We're happy that you liked GoSurvey and we were able to help your business. GoSurvey has always been known for providing great customer support and we assure it will be the same always :)

GoSurvey

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its Multilingual, can easily add and remove users

Cons: We found it little tough to upload the questionnaire. If there were some explained videos, it would've made it simple

Overall: While we had difficulty uploading the survey, the customer support term was amazing. Hand-held us and even helped with make edits and uploads. Fabulous service.

Vendor Response

by Techgrains Technologies on January 16, 2019

Thank you Diksha for such nice words. We're delighted to know about your positive experience using GoSurvey. We always treat each of our customers special. We assure you of even better services in the times ahead.
We sincerely apologise for the inconvenience you faced while uploading questionnaire. We will definitely work on it. Thanks again!

In flight survey

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's too easy to use and edit and the support was really amazing

Cons: Everything was clear for the customer and it was easy to see the results.

Vendor Response

by Techgrains Technologies on December 24, 2018

Ahmed, thank you for such nice words! We are happy to hear about your positive experience with us. GoSurvey is a pretty easy-to-use app and words like these helps us in putting more effort in giving a delightful experience to our customers. Thanks again!

Viraj Chari

Dec 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is user friendly and easy to use. Software can be modified as per customer preferences

Cons: Software is good and available all time without downtime

Overall: The Guest Feedback reports help us to review our own hotel pros and cons related to each department and helps us to improve on those ratings.

Vendor Response

by Techgrains Technologies on December 31, 2018

Thank you Viraj for taking time to review us! Your honest suggestions and feedback helps us in making GoSurvey a better app each day. We're happy to have learn about how GoSurvey features have helped your business and we assure your experience stays a positive one in the times ahead. Thanks again!

GoSurvey: Keep up with your Clients!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best survey analyzer for any business or industry. GoSurvey enables market research, caputure leads, and more.

Cons: No cons! this is even available offline!

Overall: I love gosurvey!

Vendor Response

by Techgrains Technologies on February 11, 2019

Jose, thanks for your encouraging words. We're happy to have learn about your positive experience using GoSurvey. We always travel that extra mile to meet our customers' needs and provide them with the best experience. Thanks again for taking time to review us!

Capterra loader

Great product and support team !

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and support on top ! Even if you have a problem they found a solutin.

Cons: Nothing to say, the product is really a must to have.

Overall: We use GoSurvey for a long time and it's always a great experiance

Vendor Response

by Techgrains Technologies on February 22, 2019

Hi Jonathan, thanks for taking time to review us. We're happy that we were able to give you a positive experience with GoSurvey. We assure you will have good time using GoSurvey in the times ahead with even better services. Thanks again!

GoSurvey

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I use GoSurvey instead of the google forms because they give me better options to analyze the data

Cons: It's a bit limited maybe because it's free, but it meets the objective

Vendor Response

by Techgrains Technologies on February 12, 2019

Hi,
We thank you for taking time to review us. We're happy that GoSurvey was able to meet your objectives and expectations.
However, we would like to tell you that we offer full-feature access for the trial period.
If you want to know more about GoSurvey and its full capability, we would be happy to share it with you.
You can just fill out the form on https://www.gosurvey.in/contact-us and we will get in touch with you to serve you better.