# GoSurvey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoSurvey the right Survey solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178980/GoSurvey/reviews --- GoSurvey 4.7 (33) [View alternatives](https://www.capterra.com/p/178980/GoSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoSurvey Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews YE Yvonne E CommunicationTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “Go survey is very easy to use and to navigate throughout the site or if you decide to get the app.“ June 16, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan D. Head of Software Development Computer Software Used the software for: 2+ years ### "Great product and support team !" February 7, 2019 5.0 We use GoSurvey for a long time and it's always a great experiance Pros Easy to use and support on top ! Even if you have a problem they found a solutin. Cons Nothing to say, the product is really a must to have. Review Source Response from Techgrains Technologies February 22, 2019 Hi Jonathan, thanks for taking time to review us. We're happy that we were able to give you a positive experience with GoSurvey. We assure you will have good time using GoSurvey in the times ahead with even better services. Thanks again! VJ Vaibhav J. CEO Food Production Used the software for: Less than 6 months ### "This is a unique survey tool highly desirable for the small businesses of India" January 3, 2020 5.0 Excellent product, worth every penny. There is no limit to what you can do with this software. Most importantly, the sales team is highly qualified and very professional, needless to say very helpful. Pros The features such as offline data capture, OTP verification, MAP coordinates, Real time Signature, Real time image capturing are particularly helpful that are not available in almost all of the big name survey tools in the market. Even if they are, the pricing is too much making it impossible for small businesses to purchase the subscription for daily use. Cons I guess OTP functionality can be little smoother, particularly in rural areas. More than 70% of the users didn't get the OTP for verification purposes at rural areas of MP near Bhopal. May be this was a location specific problem but still some improvement from the development team would be highly desirable. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing GoSurvey Features aligning with my goals to carry out the survey - that's the primary reason. Second, it was very affordable as compared with other international products. Last but not least, the 7 days trial feature along with superb sales support just won me. I am very happy with Gosurvey and highly recommend this product to everyone that needs to collect responses for whatever end goals. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) I didn't get what I was specifically looking for. Plain and simple. Review Source Response from Techgrains Technologies January 22, 2020 Hello Mr. Vaibhav, We thank you for taking time to review us so wonderfully. We also appreciate your efforts in putting forward such great details about the features in your review. We work hard in making GoSurvey a user-centric survey tool and words like yours encourages us to take it even further. We have taken a cognizance of the issue you faced and we will work on it to improve the experience of Mobile OTP functionality. Furthermore, we heartily accept all your positives and suggestions - we're always there to help! JT Jijo T. Head - Analytics and Visualization Research Used the software for: Less than 6 months ### "User friendly but lacks features" November 1, 2019 3.0 The Only business problem which was solved is the availability of IOS App. Pros Great look and feel. IOS app support Good for very simple projects. Cons Lacks features in terms of setting up complex projects. Cost is very high when compared to the features available. subscription per Device is not attractive, should have been either on no. of completes or Only period of usage. Reason for choosing GoSurvey IOS App support. Review Source BS Bheeshma S. Sr GM - Business Intelligence Real Estate Used the software for: Less than 6 months ### "Great Product and Excellent Customer Support" December 6, 2019 5.0 Pros I am a Pro user of GoSurvey. The Ease of setting up the surveys to be used on devices offline is top-notch. The customer support is superb. \[SENSITIVE CONTENT HIDDEN\], the GoSurvey representative I am interacting with, knows the product inside out and can troubleshoot in a jiffy. The IT backend is also great and I have not experienced any kind of downtime whatsoever. I have previously used other survey services and i would rate GoSurvey as the best one I have come across so far. Highly recommended. Cons There are some features that will improve the product like 1. Error validation messages to be shown while the survey is being filled up 2. Text Piping 3. Conditional Display of answers from multiple questions 4. Fetching of data from backend Maybe the team will implement it in the next version Switched from [Alchemer](https://www.capterra.com/p/72549/Alchemer/) Too much downtime and didn't like the customer support (it was non-existent) Review Source Response from Techgrains Technologies December 24, 2019 Hello Bheeshma, We feel exhilarated to have received such good words from you Sir. We're happy that your experience with GoSurvey is a positive one. GoSurvey has always been a user-friendly survey tool and your words are just icing on the cake. We are all ears and welcome your suggestions for improvement. We assure you will see the mentioned points implemented and we're coming with some more features to make GoSurvey a better tool for everyone. We thank you again with a big heart. Have a great year ahead. :) JJ Jith J. Researcher Research Used the software for: 6-12 months ### "Very good product and excellent customer support" January 24, 2022 5.0 Pros Customer support from the team was beyond satisfactory. Easy to use user interface and flawless offline data collection. Cons We encountered no cons. All the information and support was readily available Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) No customer support, expensive product, very expensive tools for offline data collection Review Source VR Verified Reviewer Product tester Market Research Used the software for: 1-2 years ### "Good Experience " July 29, 2021 5.0 my overall experience is wonderful, all information is good Pros Every features, but mostly the survey and getting points for every survey that I completed. I love it Cons There was no least about the software. Everything is awesome about it . I can complete as many as I can Review Source VR Verified Reviewer Manager - Marketing Hospitality Used the software for: 2+ years ### "Feedback" December 27, 2018 5.0 Pros Easy to use. Immediate response . Good backend support. Cost effective. Cons Review is in 2 pages.It should be combined in single page Review Source Response from Techgrains Technologies January 1, 2019 Thank you for your review. We're happy that you liked GoSurvey and we were able to help your business. GoSurvey has always been known for providing great customer support and we assure it will be the same always :) Mitch H. Research Manager Market Research Used the software for: I used a free trial ### "Good but not Great" February 22, 2019 4.0 Pros The software has the potential to be a really great survey app. It has the features that are perfect for my company, it has video/picture response. But there is a down side Cons The downside is 1) the look and feel of the survey as an administrator, it just has too many selections/buttons all over 2) it seems like the media response functionality is not up to scratch, it wasn't working in my trial Review Source Response from Techgrains Technologies February 26, 2019 Hi Mitch, We thank you for taking time to review us. We take your words very positively and we welcome your honest opinion. We will definitely look into your suggestions and will give you a better experience the next time. Thanks again! VR Verified Reviewer Senior Associate Management Consulting Used the software for: Less than 6 months ### "Sometimes Buggy but Good Support" July 19, 2019 4.0 Good Pros The Customer Support was prompt and the rep and her team were always on hand to address our issues. Very friendly user interface and it was easy to set up the survey questions Cons There were times when certain survey responses that were conducted offline were not transfered to the cloud. Review Source Response from Techgrains Technologies July 22, 2019 Hello, We thank you for taking out time to review us. We are sorry to hear about the issue you faced while using GoSurvey. We apologise for the same. We assure you of better services in the future. Sorry again! Geetanjali J. Manager Education Management Used the software for: Less than 6 months ### "Great experience" June 11, 2019 5.0 It was a great experience. The team is extremely helpful and efficient. Pros Ease of use. The exceptional team and customer service. Cons Nothing really. I had a good experience Review Source Response from Techgrains Technologies June 26, 2019 Thank you Geetanjali for such nice words. We're delighted to know about your positive experience using GoSurvey and it was able to meet your expectation. The customer support team has always been on their toes and we thank your encouraging words. We always travel that extra mile to meet our customers' expectations and provide them with the best experience. Thanks again for taking time to review us! SM Susan M. School Counselor Education Management Used the software for: Less than 6 months ### "Simple and Easy Survey Platform " March 30, 2020 4.0 Similar to Survey Monkey, this is another great alternative platform to create and send out surveys. Pros I haven't create surveys with this program myself; I've only taken survey sent to me but as a person taking the survey, I found it easy and user friendly. Cons I don't have enough experience as the person setting up the survey and sending them out to have any negative reviews about it. My experience with this program is limited as the person receiving the surveys. Review Source AV Anna V. Student Market Research Used the software for: 6-12 months ### "Know your Audience Efficiently" August 14, 2021 5.0 Overall, I love how easy and efficient this tool is to conduct surveys. Survey takers had an easy time taking the surveys I created for school projects. I would recommend this software to everyone. Pros I am currently working towards my Masters degree in Marketing. Several of my classes required myself to make surveys to distribute and write a research paper with the results. I used GoSurvey to make my survey. It is easy to use, easy to distribute to people, the data is easy to interpret. It made my research paper easier to write because all useful information was right in front of me. Survey takers claimed it was easy to complete and understand. Cons I honestly do not find any cons for this software. It can be time consuming for the creator of the survey. I had no complaints or issues with someone completing the survey. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Ease of use Review Source CF Claire F. Market Research Health, Wellness and Fitness Used the software for: Less than 6 months ### "perfect service" July 5, 2019 5.0 Easy to operate, Service Rep always provide good support for me! Pros off line survey take photo support ios and android system put images in question options Cons if you can support the feature of scan the business card, that will be perfect!! Need on line service to answer immediately! time difference make reply delay! Reason for choosing GoSurvey Provide features which I need with competitive price! Review Source Response from Techgrains Technologies July 8, 2019 Hello Claire, We thank you for taking out time to review us.We're happy to know about your positive experience using GoSurvey. Offline survey has always been class-leading on GoSurvey and your words are just like icing on the cake! We take your suggestions with an open heart and you might see business card scan feature coming in the near future. We also apologise for the inconvenience caused and assure of better services in the times ahead. We are also thankful for appreciating our team member. We always will to travel that extra mile to provide excellent service 24/7. Thanks again :) VK Vinay K. COO Media Production Used the software for: 6-12 months ### "Simple Interface" January 1, 2019 5.0 It solves our need for quality inputs and feedbacks Pros The interface is great and customer support is really appreciated Cons Several bugs pauses the work. However good customer support Review Source Response from Techgrains Technologies January 8, 2019 We thank you for taking time to review us. We are happy to know that we were able to help your business. We also thank you for appreciating our customer support, we assure of better service in the times ahead. However, we apologise for the issues you faced. We work each day to make GoSurvey a flawless tool for our users and our sincere approach will be to give you the best experience in the coming days. Thanks again! NB Natalie B. IT Project Manager Information Technology and Services Used the software for: 1-2 years ### "Best application!" June 24, 2019 5.0 We help clients create custom surveys for their production quality control system and it has proved very beneficial to them, and reduced their paper waste! Pros It is very user-friendly, and I was able to create surveys for clients and teach them to use it quickly and efficiently. Cons I haven't found anything negative about the software so far Reason for choosing GoSurvey It has offline availability and you pay per device instead of per user which is very cost effective for us. Review Source Response from Techgrains Technologies July 1, 2019 Hello Natalie, Thank you for your valuable time in writing this review. Team GoSurvey is delighted to know about your such great experience with GoSurvey. Valuable words like yours is the reason that we have been able to make GoSurvey a better tool for people out there. It was nice to know how your clients got quickly acquainted with it. On top of that going eco-friendly not just to Save the Earth but it's so easy to manage data and responses digitally than on paper. That's what we want to promote - Going paperless! SK Shivani K. Manager Marketing and Advertising Used the software for: 6-12 months ### "Value for money " December 13, 2018 5.0 Pros Ease of use.. Great tool for survey.... Cons Open for single system only Cannot login from different mobile Review Source Response from Techgrains Technologies December 24, 2018 Thank you very much Shivani for your positive feedback and taking time to post this review! Team GoSurvey is delighted to learn about your positive experience. We work hard to meet expectations like yours, which helps us in constantly improving the app experience. We have taken a cognisance of your concern, we will get in touch with you at the earliest to assist you with the same. Thanks again for your review! YE Yvonne E. Communication Telecommunications Used the software for: 2+ years ### "Great survey's" June 16, 2020 4.0 The time spent on the software and app wasn't bad but it was rewarding in other ways than just one. Pros Go survey is very easy to use and to navigate throughout the site or if you decide to get the app. A wide range of question and information is provided. The software offers helpful tool to utilize as a newbie or someone who's returning. Cons What I liked least was the time it took for some of the questions to answered just to let you type out so much then say you do not qualify. That was time consuming but also apart of the process. Its always finding new ways to improve from getting feedback which is great. Review Source HP Hanifa P. Marketing Data Insight Internet Used the software for: Less than 6 months ### "Add more functions" December 21, 2018 4.0 so far so good, maybe more lifetime for update some problem to fix, more functions! Thankyou Pros this software can help our company to make an offline survey easier with capturing photo, recording the audio, with more type of questions and i think this tools is cheaper than survey tools that we ever know. Cons some functions still not availably in this software, maybe in 2019 gosurvey can improve more function in this software. and sometimes, the website doesnt automatically update after the gosurvey team help us fixed some problems. for example: we tell gosurvey team that we can add photo in the options survey, they replay that we can add photo with link detail "how to", but we still didnt find the button. next day when we connect again, the button already update. Review Source Response from Techgrains Technologies December 24, 2018 Hanifa, thank you for such encouraging words. Team GoSurvey is delighted to know about your positive experience. GoSurvey has been known to provide top-notch features and we are happy that it's making surveys easier for you. We work hard each day to make GoSurvey more better and you can expect some great features in the time to come! We will definitely have a closer look on the issue and assist you at the earliest. Thanks again! YM Yujiro M. Reseacher Hospital & Health Care Used the software for: Less than 6 months ### "Satisfied!" June 25, 2019 5.0 Pros Easy to contact with a developer and quick reply. Cons Not well known in my country and there is no Japanese language. Reason for choosing GoSurvey Very good cost performance! and easy to contact! Review Source Response from Techgrains Technologies July 1, 2019 Hello Yujiro, We thank you for taking time to review us. We're happy to know about your positive experience with GoSurvey. Our team is always easy to reach and quick to respond to any issue you may have. Also, If you have any query regarding configuring surveys in desired language then we request you to please get in touch with us at info@gosurvey.in . Thanks again! Gergely G. Digital Project Manager Media Production Used the software for: Less than 6 months ### "great tool" July 19, 2019 4.0 Pros best choice for collecting user datas and run campaigns on events Cons some feature, e.g. form editing can be more user friendly Review Source Response from Techgrains Technologies July 22, 2019 Hello Gergely, Thanks for taking out time to review us. We're happy to learn about your positive experience with GoSurvey and it was able to help your business. We welcome your suggestions and we will definitely work on it. Thanks again for your honest feedback as it helps us in making GoSurvey a better tool for users like you! SK Seif K. Researcher Education Management Used the software for: 6-12 months ### "Very practical" June 12, 2019 5.0 Good Pros Many valuable options. Questions types, picture and location captures. Cons The GPS location sometimes takes longer time. Review Source Response from Techgrains Technologies June 19, 2019 Hello Seif, Thanks for taking time to review us. The team at GoSurvey is happy to learn about your positive experience using GoSurvey. However, we would like to apologise for the inconvenience you faced, we have taken a note of the issue. We will definitely look into it and assure you of having a good time using GoSurvey in the near future with even better services. Thanks again! MB Martina B. Travel agent Airlines/Aviation Used the software for: Less than 6 months ### "GoSurvey" July 27, 2019 5.0 I can only recomended this software, its very good work every job Pros I am very satisfied with this software , helps us to know how we are at our work . We can do things better and helps us to know what we do wrong Cons nothing,its perfect to know how is our work Review Source Response from Techgrains Technologies November 5, 2019 Hi Martina, Thanks for reviewing us. We're happy that you had a positive experience using GoSurvey. It's great to know that GoSurvey was able to help you get a better analysis in your work. jM jose M. Telemarketer Telecommunications Used the software for: Less than 6 months ### "GoSurvey: Keep up with your Clients!" February 6, 2019 5.0 I love gosurvey! Pros The best survey analyzer for any business or industry. GoSurvey enables market research, caputure leads, and more. Cons No cons! this is even available offline! Review Source Response from Techgrains Technologies February 11, 2019 Jose, thanks for your encouraging words. We're happy to have learn about your positive experience using GoSurvey. We always travel that extra mile to meet our customers' needs and provide them with the best experience. Thanks again for taking time to review us! DS Diksha S. Program manager Market Research Used the software for: Less than 6 months ### "GoSurvey" January 11, 2019 5.0 While we had difficulty uploading the survey, the customer support term was amazing. Hand-held us and even helped with make edits and uploads. Fabulous service. Pros Its Multilingual, can easily add and remove users Cons We found it little tough to upload the questionnaire. If there were some explained videos, it would've made it simple Review Source Response from Techgrains Technologies January 16, 2019 Thank you Diksha for such nice words. We're delighted to know about your positive experience using GoSurvey. We always treat each of our customers special. We assure you of even better services in the times ahead. We sincerely apologise for the inconvenience you faced while uploading questionnaire. We will definitely work on it. Thanks again! AS Ahmed S. Lead Flight Attendent Airlines/Aviation Used the software for: 1-2 years ### "In flight survey" December 21, 2018 5.0 Pros It’s too easy to use and edit and the support was really amazing Cons Everything was clear for the customer and it was easy to see the results. Review Source Response from Techgrains Technologies December 24, 2018 Ahmed, thank you for such nice words! We are happy to hear about your positive experience with us. GoSurvey is a pretty easy-to-use app and words like these helps us in putting more effort in giving a delightful experience to our customers. Thanks again! Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.