--- title: "Jane Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jane Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/178984/Jane-App/" page_type: "product" language: "en" --- # Jane Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jane ## What is Jane? Jane is a secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses. It offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more. The AI Scribe feature generates draft notes from recorded or dictated sessions, saving documentation time. Jane maintains data security through HIPAA, PIPEDA, and GDPR compliance standards and includes reporting tools to monitor practice performance. The software integrates with external applications and includes a website builder. ## What is Jane used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Overall rating Based on 534 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Responsive, knowledgeable assistance Efficient multi-clinic operations Occasional usability frustrations Complex billing and payment workflows Starting price $54 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Chiropractic / 2026 - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Telemedicine / 2026 - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Portal / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jane alternatives Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,653)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (667)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) ## FAQs about Jane Overview ### What problems does Jane solve? Jane solves the daily friction of running a healthcare practice by combining scheduling, online booking, charting, billing, reminders, payments, and waitlists in one system. It reduces phone tag, no-shows, paper records, and manual admin work. Solo practitioners, front-desk-light clinics, and multi-provider health teams benefit most from the efficiency and visibility. Answer based on 408 reviews Overview ### Which roles and teams benefit most from Jane? Jane is most used by clinic owners, office and practice managers, and allied health practitioners such as chiropractors, physiotherapists, massage therapists, psychotherapists, and counsellors. These teams rely on it to manage scheduling, charting, billing, patient intake, and front-desk workflows, while managers oversee operations, staff coordination, and revenue visibility. Answer based on 528 reviews Overview ### What company size and industries is Jane built for? Jane is built mainly for small healthcare businesses, with 97% of reviewers from small companies and 45% in Health, Wellness and Fitness. It also serves Mental Health Care and Medical Practice providers, each at 13%, while midsize businesses represent 2% of reviewers and enterprises 1%. Answer based on 528 reviews Features and Usability ### What are the key features of Jane? Jane includes core practice management features like appointment scheduling, online booking, charting, and billing and payment processing. Reviewers also frequently mention automated reminders, customizable intake forms and SOAP notes, plus reporting and telehealth as key differentiators for managing clinics, patient records, and day-to-day operations in one system. Answer based on 260 reviews Pricing ### How much does it cost and what fees or limitations are included? Jane starts at $54/month for the Balance plan, with Practice at 79/month and Thrive at 99/month, all flat-rate plans. Reviewers often call it affordable and note no contracts, a free trial, and features like booking, payments, and reminders included, though some solo or new practices say pricing feels high. Answer based on 76 reviews Integrations ### Which third-party tools and platforms does Jane integrate with? Jane integrates with Mailchimp and Google Calendar for email marketing and scheduling, plus Stripe and Square for payments. It also connects to Google Analytics 360, Microsoft Outlook, Fullscript, and Documo. Reviewer mentions and catalog data indicate Jane supports 8 third-party tools and platforms across communication, calendar, analytics, and billing. Answer based on 50 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jane? Jane is generally quick to onboard for solo practitioners, small practices, and nontechnical users, who often describe the interface as easy to learn after the basics. Admins and teams with more complex workflows may need more time. Training is supported through live online sessions, webinars, videos, and documentation. Answer based on 57 reviews Getting Started and Support ### What customer support options does Jane offer, and how do users rate the experience? Jane offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, knowledgeable, and friendly, with clear guidance through setup and troubleshooting. Some mention occasional delays of a day or two, difficulty reaching support, or answers that did not fully resolve complex issues. Answer based on 260 reviews Security ### How does Jane handle data security and access control? Jane uses secure, confidential storage for patient records, charting, and documentation, plus secure telehealth and video appointments. Reviewers also mention privacy-focused cloud access from any device, secure payments, and support for HIPAA, PIPEDA, and privacy regulations. Some users note limited permission customization, no two-factor authentication, and no built-in secure messaging. Answer based on 23 reviews ## Who uses Jane? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive, knowledgeable assistance 97% positive reviews out of 246 Most users report customer support is prompt, thorough, and consistently helps resolve issues or answer questions quickly. Margaret M. Office Manager, 2 - 10 employees. "Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with." Occasional usability frustrations 45% negative reviews out of 74 Some reviewers indicate setup, navigation, and minor glitches can cause confusion or delays, especially for new users. Anonymous User Scribe specialist, 11 - 50 employees. "Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times." Efficient multi-clinic operations 89% positive reviews out of 57 Most reviewers describe clinic management as streamlined, customizable, and effective for both solo and multi-practitioner environments. Shaun S. Medical Office Assistent, 11 - 50 employees. "Jane continues to be a valuable tool for managing day-to-day clinic operations." Complex billing and payment workflows 53% negative reviews out of 62 Some users report billing and payment processes are confusing, lack integration, and present challenges with insurance reconciliation. Damien O. Physical therapist, 51 - 200 employees. "Lack of integration with billing software." Convenient patient self-scheduling 91% positive reviews out of 45 Most reviewers find online booking intuitive, saving time for staff and offering clients flexible appointment access. David C. Owner, 1 employee. "As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking." ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Jane supports all three of the features reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate, and let clients reserve time online with less manual work, allowing teams to manage appointments more efficiently and deliver a smoother scheduling experience. Appointment Management 4.8 (154) 75.97% of 154 reviewers that rated this feature as important or highly important Jane offers straightforward tools for managing, updating, and tracking appointments. Reviewers indicate it’s user-friendly, flexible, and accessible for both practitioners and clients, making scheduling and changes simple and efficient. Calendar Management 4.8 (120) 77.50% of 120 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.8 (137) 69.34% of 137 reviewers that rated this feature as important or highly important This capability lets clients book and manage appointments independently, saving you time. Users think the system is intuitive, easy to set up, and customizable, though a few mention occasional syncing issues and limited cancellation options. Confirmations/Reminders 4.8 (183) 71.04% of 183 reviewers that rated this feature as important or highly important Jane helps you reduce no-shows by sending automated reminders via SMS and email. Reviewers appreciate the customizable timing, reliability, and flexibility for clients, though some wish for more integration options and greater customization. Mobile Access 4.6 (54) 81.48% of 54 reviewers that rated this feature as important or highly important Access software remotely via mobile devices HIPAA Compliant 4.9 (165) 76.97% of 165 reviewers that rated this feature as important or highly important Jane gives you strong privacy controls and secure storage to help protect patient information. Reviewers appreciate the platform’s compliance with HIPAA and Canadian standards, its ability to blur sensitive data, and the peace of mind it provides for confidentiality. Jane 151 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Jane offers straightforward tools for managing, updating, and tracking appointments. Reviewers indicate it’s user-friendly, flexible, and accessible for both practitioners and clients, making scheduling and changes simple and efficient. - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Before & After Pictures: Before and after photos of procedure(s) - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Management: Allow customers to cancel their subscription remotely. - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Charting: With Jane’s charting, you can use customizable templates, upload images, and access notes anywhere. Reviewers appreciate the ease of use, flexibility, and organization, though some mention too many options and a lack of backup for unsigned notes. - Claims Management: Process of submitting and following up on claims with insurance companies - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Jane helps you reduce no-shows by sending automated reminders via SMS and email. Reviewers appreciate the customizable timing, reliability, and flexibility for clients, though some wish for more integration options and greater customization. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Chiropractors: Serves chiropractic practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Medical Spas: Designed for medical spas - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Speech Therapists: Designed for the use of speech therapists - Forms Management: Store, manage and track all forms in a centralized location - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Jane gives you strong privacy controls and secure storage to help protect patient information. Reviewers appreciate the platform’s compliance with HIPAA and Canadian standards, its ability to blur sensitive data, and the peace of mind it provides for confidentiality. - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - No-Show Tracking: Track and monitor patient no-show rates - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: This capability lets clients book and manage appointments independently, saving you time. Users think the system is intuitive, easy to set up, and customizable, though a few mention occasional syncing issues and limited cancellation options. - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Scheduling: Reserving a room for meeting in an office or co-working space - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (534) 4.6 Based on 534 reviews ## Pricing Value for money 4.7 (475) [View pricing plan details](https://www.capterra.com/p/178984/Jane-App/pricing/) Balance $54.00 Flat Rate,Per Month It includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans - Email & SMS Payments Requests - Gift Cards - Receipts, Superbills & CMS 1500s - Free Data Import - Chat, Email, and Phone Support Practice $79.00 Flat Rate,Per Month It includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 Flat Rate,Per Month It includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders - Self-Check In - Room & Equipment Management - Tags for Selective Availability Value for money 4.7 (475) 4.7 Based on 475 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/)[ Documo](https://www.capterra.com/p/197267/mFax/)[ Clinic Sites](https://www.capterra.com/p/218246/Clinic-Sites/)[ Fullscript](https://www.capterra.com/p/10023695/Fullscript/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (509) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (509) 4.8 Based on 509 reviews ## User reviews Overall rating 4.8 Based on 534 reviews Filter by rating 5(453) 4(63) 3(11) 2(4) 1(3) Mentioned topic Sorted by most recent MT Max T. Chiropractor Medical Practice ### "Jane Support Team is top notch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2026 I've had a great experienc overall with Jane. There are a couple of things that they are trying to implement that will make it top notch EHR system. Can't wait until those are completed. Pros I absolutely love the customer support. Hands down the best in the industry. Once I'm able to build a macro that does everything with my voice prompts, it will be the biggest time saver ever. Cons Wish there was push button macros. Being able to set text reminders the same day would be great as well. Would love a built in chat feature. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) It was getting too expensive and they kept on rasing their fees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 26, 2026 Max, thank you so much for this review, especially about our Support team ☺️ and for two years with Jane! Hearing customer support called hands-down the best in the industry is something we don't hear often enough, and it says a lot about the people behind those calls and chats. We also appreciate you laying out what would make things even smoother day to day. That kind of specific feedback matters, so keep it coming! Thanks for sticking with us this long, and for the honour of getting to support your practice. 💙 BW Barbara W. Office Manger Alternative Medicine ### "Transitioning made easy." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 Excellent. I would recommend Jane to any chiropractic office. There were many features that, in the 6 months that we were using Jane we did not access but, had we planned on continuing in practice, would have been most beneficial. Pros Actually speaking with a living human was such a bonus and they were always most helpful and nevery judgemental regardless of how silly my questions were. Even the chat was easy to use and, assuming my questions were detailed and well thought out, very specific and helpful in the answers. Cons After 35 years of using one program, it took some time to become comfortable with Jane but, had I been younger and more adaptable, it would have been an easy transition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 26, 2026 Aw Barbara! Thank you for taking the time to share this, especially for being honest about what a transition after 35 years with one program actually feels like. We're glad the human side of support came through so clearly, on the phone and in chat. That's the part of the job our team cares most about getting right, and it's good to hear it landed that way for you. ☺️ The adjustment curve you describe makes complete sense. Moving off a system you'd used for three and a half decades is a real undertaking, no matter how good the new one is. And we appreciate you flagging the features you didn't get to explore. Not every practice uses everything in the first few months, and knowing that gap exists matters. We're so grateful you gave Jane a try, and we wish you well, no matter what's ahead. 🩵 Tara B. Healthcare Transition Consultant Hospital & Health Care ### "Wow Factor Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2026 I could not be more pleased with Jane & my Coach. I also feel like they thought of everything when this app was designed and it works flawlessly. I'm a single person practice, yet receiving support support as if I had multiple clinics and employees. That means a lot. The app is also expanding to offer clients more services and convenience. I do appreciate that customers can choose what best fits their needs, so it is not a "one size fits all" where you end up paying for services you don't want or need. I switched to Janeapp and still on my learning curve, but again it is proving to be the best choice. Pros The outstanding customer support I have received, especially from my onboarding coach, \[sensitive content hidden\] But truly, every representative with whom I've spoken to has been professional, friendly, knowledgable and supportive. I especially love that you can receive LIVE person to person help if needed. This company goes out of their way to support their customers. Cons The app is designed for therapy diciplines, my practice is not, so it has been a little more challenging to learn since I don't quite fit the mold. However, my onboarding Coach is helping me every step of the way with learning the platform and helping me incorporate my documents that are specific to my practice. Choosing Janeapp has proven to be the best option for my practice. Switched from [Spruce Health](https://www.capterra.com/p/198267/Spruce/) I am a new practice and needed guidance. Spruce Health does not offer onboarding support aside from a web meeting. You have to send an email with a question and wait one to two days for a reply. Then if your question was not fully addressed, you had to start the process over again. With Jane, I got to a live person for my demo call and have had great support ever since. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2026 Wow Tara, thank you so much for taking the time to share such a glowing review with us! It's a huge decision to change your software and often does come with some learning curves, but we're so glad to hear that you're loving the onboarding process and are getting the support you need to set up your new solo practice with confidence. 🙂 The extra effort your coach put in to work through your setup with you is exactly the kind of personalized support the team wants every practitioner to receive when they sign up with Jane. Fantastic onboarding and ongoing support for our customers is what we do best, so hearing that you're feeling that support from us is amazing. Welcome to the community, and thank you so much for choosing Jane to help you run your practice. We are so honoured to be part of your journey and can't wait to see it thrive and grow. 🩵 AD Angelika D. Chiropractor Hospital & Health Care ### "One of the best things I have done operationally in clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Jane gave my clinic an operational and professional uplift. It freed up a lot of time and energy which was more than an offset for its cost. It was fun to work with both during charting and operational tasks, and patients loved it too. They could book and change appointments, pay, download documents that I wanted them to have (letters, exercise prescription, MRI reports etc), they received forms to fill in and appointment reminders. All and every contact looked professional and modern. I probably only used half of what the software could have done for me and when I was out of my depth, Jane's customer service was super helpful and personal. I dealt with the same person for years, despite that, the team kept growing and others joined the team. Pros I am writing this in the past tense, as I have retired 2 years ago and finally decided to stop my software subscription with Jane. Jane really did run my clinic. I used already a clinic software when I switched to Jane some years ago, but Jane was a game changer. All trivial (but important) tasks were all of a sudden automated: appointment reminders, Covid-screening forms (of it's day), intake forms etc.. I could tailor both forms that got sent out, and that I used when taking notes in an instant. Printing invoices / receipts after a treatment no longer needed my receptionist's help and was done in a second's time. It looked professional and was always accurate. Once the feature of making or changing appointments online became available, I embraced it as I seemed to have a lot of late night emails asking for appointments. I could tailor who can book or change online with what notice and conditions. I could also determine what they would see, how busy or empty a shift was etc. Jane as a software has changed and improved all the time. But Jane wasn't just a software, as there is a Jane community behind it. There are empowering webinars, newsletters, and solution focused groups, all with the same objection of perfecting supportive patient care, good note keeping and smooth clinic operation. I still remember the first time I used the app on my mobile phone while at tennis to check my dairy, and book in my tennis opponent that got injured. I also liked that I could amend a chart long after I got home and remembered that I never wrote down that extra information the patient told me when he was leaving the clinic. Cons My patients could pay online for their appointments with Stripe (which was good) but I would have preferred it if the payment could have been taken with my own card machine SumUp as I found Stripe was lacking payment information that I could easily get with SumUp. Also, I liked using Jane diary so much, that I started to use it for appointments of a different kind, such as staff meetings, interviews, clinic maintenance appointments for builders/cleaners etc. Unfortunately, there was no way of searching for these diary entries other than manually. Perhaps that is a function that will come in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Reading this made our week here at Jane, maybe our month. 😭💙 It's been shared with the whole team. Thank you, Angelika, for taking the time to write something this thoughtful, a couple of years after retiring, and for the years of trust you put into Jane to help run your practice. Hearing that Jane was part of your clinic for that long, not just on the software side, but the community too, the people behind it, means a lot to read as community is so important to us here. The image of booking in your tennis opponent after an injury, or amending a chart from home because you remembered something a patient mentioned on the way out, is exactly the kind of relief we hope Jane provides to providers who give so much of their time to patient care. Congratulations on your retirement, and thank you for the honour of spending part of your career with Jane. We'll miss having you in the Jane community, and we hope you'll reach out again one day. MG Michelle G. Chiropractic Practice Manager Health, Wellness and Fitness ### "EXCEPTIONAL CUSTOMER SERVICE & BILLING PROGRAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Pleasant voice on the other line that is also very knowledgeable. Never before with any company of any sort have I experienced such consistent positive experiences. If I call, it means that I am worried and have not been able to solve a problem on my own. Jane calms my fears and helps me work through the issue. Pros EXCELLENT customer service!!! EASY to use! EASY to navigate! I used another billing software before Jane and, WOW, what an upgrade! Cons That emails take a day or so to be returned. It's totally understandable, but when I email, it's because I'm not in a position to talk it through on the phone but need a fast reply. And emails take time to compose well (they have a fantastic form every single time!), and I can't really fault Jane since it takes time to find my answer. Alternatives considered [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Reasons for choosing Jane Referral of son and his wife who had used Jane for over a year and love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2026 "Excellent" and "easy" already had us smiling, but reading that Jane helps calm your fears and get you through whatever you're calling about? 🥹 You didn't hold back on the kind words, Michelle, and we appreciate the shoutout. Switching systems is never a small feat, so hearing it felt like an upgrade instead of just something you had to learn means we're doing right by you. Email turnaround is a fair callout, urgent replies matter most on busy days, and we know a quick email answer isn't always within reach. Calling in during support hours sounds like your best bet, or if you're up for it, our Facebook community group is there for peer support too. Either way, we're happy to hear the voice on the other end has always been pleasant and knowledgeable. 🩵 Thank you so much again for the stellar review, and for the honour of trusting Jane to help you run your practice! AS Angela S. Psychotherapist Mental Health Care ### "Using since I switched to virtual in 2021" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 extremely happy with Jane and their bursury program that helps me help other people. I would recommend this program over any other, although I haven't tried any others and have no interest in switching Pros Very user friendly and when I still can't figure it out...someone walks me through it any time of the day and there are tutorials as well Cons I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2026 Thank you so much for taking the time to leave such a lovely review, Angela! It's wonderful to hear that our resources are helping you out, whether that's our Support team walking you through things any time of day, or catching up on a tutorial when you have the odd spare moment. You put it in a really thoughtful way, that Jane meets you where you're at. The bursary program is one we care about deeply too, it's a chance to give back to practitioners who give so much to their own communities through the care they provide. Drop a note to support@jane.app so the team can walk you through the mobile setup directly to help you get logged in on your phone in a pinch! Thank you so much for not only this review, but for two years of trust, and for the work you're doing. 🩵 MO Mary O. Chiropractor Health, Wellness and Fitness ### "Best and most efficient EMR. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 We are happy with Jane being quick to answer all of our support questions and concerns. They are always quick to jump on a call and help us figure out what were are missing. We are enjoying how easy it is for new patients and existing patients to book appointments with us without any confusion. Pros Jane is efficient and simple to use while keeping everything well documented. Jane allows us to use one our mobile devices, answer patients quickly and efficiently and also is an all in one EMR. Cons We have no complaints about Jane. If we did run into an issue with Jane or dislike something I believe it would not be long lasting as the support team is amazing. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Wanted a more updated EMR system that was all in one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2026 Thank you so much for taking the time to share such a lovely review, Mary! 🩵 It's wonderful to hear Jane's helping you care for your patients more quickly and efficiently, and hopefully lifting some of that admin work off your plate. Our support team is something special, and knowing they're the reason you feel confident any hiccup would get sorted quickly is feedback that means a great deal to them, so we'll be sure to pass it along. We're grateful to support your practice and can't wait to watch it grow. Tanya D. President Retail ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 13, 2026 Pros I like that it keeps track of my appointments, allowing me to make them and check them. Also keeps documents needed and allows for video calls. Cons I honestly can't really think of anything that I do not like about this application. It works great for what I need it for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2026 Thanks for sharing this! It's great to hear Jane's made it easy to keep track of appointments, access documents, and join video calls all in one place. Sounds like it's been a smooth experience for you, and we love to hear it. 🩵 AN Anonymous User Social Worker Mental Health Care ### "Fabulous Experience with Jane" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Working with Jane was a good experience. It was attentive, reliable, and communicated clearly throughout the process. Everything was handled efficiently, and I truly appreciated the dedication and professionalism. I would highly recommend Jane to anyone looking for outstanding service. Pros Jane was absolutely fabulous to work with. It was professional, knowledgeable, responsive, and made the entire experience smooth and enjoyable. The attention to detail and friendly approach exceeded my expectations. Cons May feel fast for some older therapists at first, but they adjust quickly. Otherwise, no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2026 Thank you for such a fabulous review! We're thrilled to hear Jane has felt professional, responsive, and reliable throughout your experience. 🩵 Appreciate you being upfront about the learning curve for those newer to using it. Thanks for recommending Jane to others, and for taking the time to share this PB Patrice B. CEO, Lead Therapist Hospital & Health Care ### "Jane is EVERYTHING." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 It has helped me run my practice and keep things seamless for me. I am so grateful that I found this program and it works so well for me. I am never leaving. Pros The customer support is AMAZING! I recently had a session with \[sensitive content hidden\] that taught me so much in a little bit of time. I have been with Jane for 2 years and I was still able to learn something new. Cons This box has a minimum so I am just typing to fill the space and to say that Jane has worked great for me and I have no cons. I love Jane. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Jane Customizable Forms, Template Library, CUSTOMER SERVICE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2026 Thank you so much for this, Patrice, your enthusiasm for Jane and our team always comes through 💙🫶 Two years in and still learning something new from our support team says a lot about them, and we've made sure they hear it, they'll be thrilled! We're also so glad customizable forms and the template library have kept being the right fit for your practice. You're one of our favourites to hear from, and it's an honour to be part of running your practice with you. Thanks for sticking with Jane. 🙏 [View all Reviews](https://www.capterra.com/p/178984/Jane-App/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Goldie vs Jane](https://www.capterra.com/compare/178984-268055/Jane-App-vs-Goldie)[Vagaro vs Jane](https://www.capterra.com/compare/153752-178984/Vagaro-vs-Jane-App)[Carepatron vs Jane](https://www.capterra.com/compare/178984-195467/Jane-App-vs-Care-Patron)[Doctoralia for Specialists vs Jane](https://www.capterra.com/compare/178984-253301/Jane-App-vs-Doctoralia-Pro)[Acuity Scheduling vs Jane](https://www.capterra.com/compare/178984-191978/Jane-App-vs-Acuity-Scheduling)[GlossGenius vs Jane](https://www.capterra.com/compare/174830-178984/GlossGenius-vs-Jane-App)[ClinicSense vs Jane](https://www.capterra.com/compare/178722-178984/ClinicSense-vs-Jane-App)[GoReminders vs Jane](https://www.capterra.com/compare/154785-178984/GoReminders-vs-Jane-App)[SimplePractice vs Jane](https://www.capterra.com/compare/130710-178984/SimplePractice-vs-Jane-App)[Mangomint vs Jane](https://www.capterra.com/compare/178984-187593/Jane-App-vs-Mangomint) [Noterro vs Jane](https://www.capterra.com/compare/164994-178984/SOAP-Vault-vs-Jane-App)[Mindbody vs Jane](https://www.capterra.com/compare/40229-178984/MINDBODY-vs-Jane-App)[Zanda vs Jane](https://www.capterra.com/compare/178984-180530/Jane-App-vs-Power-Diary)[Klara vs Jane](https://www.capterra.com/compare/178984-203066/Jane-App-vs-Klara)[vcita vs Jane](https://www.capterra.com/compare/142264-178984/Appointment-Scheduling-vs-Jane-App)[Mend.io vs Jane](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App)[Healthie vs Jane](https://www.capterra.com/compare/167439-178984/Healthie-vs-Jane-App)[SimplyBook.me vs Jane](https://www.capterra.com/compare/140086-178984/Simplybook-me-vs-Jane-App)[NextGen Office vs Jane](https://www.capterra.com/compare/31268-178984/NextGen-Ambulatory-EHR-vs-Jane-App)[DrChrono vs Jane](https://www.capterra.com/compare/89392-178984/drchrono-Practice-Management-vs-Jane-App)