--- title: "Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jane the right Mental Health EHR solution for you? Explore 532 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178984/Jane-App/reviews/" page_type: "reviews" language: "en" --- Jane 4.8 (532) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 KK Kristen K Co-Owner and Doctor of Physical TherapyHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules.“ May 28, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility.“ May 19, 2026 AS Angela S PsychotherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do“ July 17, 2026 ZS Zach S Doctor of Chiropractic, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us.“ August 24, 2025 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “Additionally, integration with highly specialized tools or systems is not always as flexible as needed.“ May 19, 2026 ## Showing most helpful reviews Showing 1-25 of 532 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tanya D. President Retail Used the software for: 6-12 months ### "Great Program" July 13, 2026 5.0 Pros I like that it keeps track of my appointments, allowing me to make them and check them. Also keeps documents needed and allows for video calls. Cons I honestly can't really think of anything that I do not like about this application. It works great for what I need it for. Review Source Response from Jane Software July 17, 2026 Thanks for sharing this! It's great to hear Jane's made it easy to keep track of appointments, access documents, and join video calls all in one place. Sounds like it's been a smooth experience for you, and we love to hear it. 🩵 AS Angela S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Using since I switched to virtual in 2021" July 17, 2026 5.0 extremely happy with Jane and their bursury program that helps me help other people. I would recommend this program over any other, although I haven't tried any others and have no interest in switching Pros Very user friendly and when I still can't figure it out...someone walks me through it any time of the day and there are tutorials as well Cons I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do Review Source Response from Jane Software August 13, 2026 Thank you so much for taking the time to leave such a lovely review, Angela! It's wonderful to hear that our resources are helping you out, whether that's our Support team walking you through things any time of day, or catching up on a tutorial when you have the odd spare moment. You put it in a really thoughtful way, that Jane meets you where you're at. The bursary program is one we care about deeply too, it's a chance to give back to practitioners who give so much to their own communities through the care they provide. Drop a note to support@jane.app so the team can walk you through the mobile setup directly to help you get logged in on your phone in a pinch! Thank you so much for not only this review, but for two years of trust, and for the work you're doing. 🩵 JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. IW Ike W. Chiropractor Owner Medical Practice Used the software for: 2+ years ### "Love this software" May 21, 2026 5.0 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Pros The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane user friendly. cost. always improving and keeping up with features and technology Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Seamless was not a good software and so many of my colleagues raved about Jane Review Source Response from Jane Software June 5, 2026 Ike, thank you so much for taking the time to leave such a glowing review of your experience with Jane! Hearing that Jane's AI Scribe is making your documentation more accurate is genuinely exciting. That's exactly the kind of thing we've been working hard to get right, so it's great to know it's landing well in practice. 😊 That note about your patients complimenting the scheduler is also really lovely to hear. ☺️ Your con is a fair one too. Having to recreate reports from scratch every time adds unnecessary friction, and it's good context for us to have. We're always looking at ways to make workflows like that smoother and know reporting can still get better in so many ways, so we appreciate you naming it. Thanks for trusting the team to take care of you, and for the honour of allowing Jane to support you in running your clinic. A 10/10 from a solo practitioner who's been with us for over two years genuinely means a lot. 🙏 AD Angelika D. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "One of the best things I have done operationally in clinic" August 6, 2026 5.0 Jane gave my clinic an operational and professional uplift. It freed up a lot of time and energy which was more than an offset for its cost. It was fun to work with both during charting and operational tasks, and patients loved it too. They could book and change appointments, pay, download documents that I wanted them to have (letters, exercise prescription, MRI reports etc), they received forms to fill in and appointment reminders. All and every contact looked professional and modern. I probably only used half of what the software could have done for me and when I was out of my depth, Jane's customer service was super helpful and personal. I dealt with the same person for years, despite that, the team kept growing and others joined the team. Pros I am writing this in the past tense, as I have retired 2 years ago and finally decided to stop my software subscription with Jane. Jane really did run my clinic. I used already a clinic software when I switched to Jane some years ago, but Jane was a game changer. All trivial (but important) tasks were all of a sudden automated: appointment reminders, Covid-screening forms (of it's day), intake forms etc.. I could tailor both forms that got sent out, and that I used when taking notes in an instant. Printing invoices / receipts after a treatment no longer needed my receptionist's help and was done in a second's time. It looked professional and was always accurate. Once the feature of making or changing appointments online became available, I embraced it as I seemed to have a lot of late night emails asking for appointments. I could tailor who can book or change online with what notice and conditions. I could also determine what they would see, how busy or empty a shift was etc. Jane as a software has changed and improved all the time. But Jane wasn't just a software, as there is a Jane community behind it. There are empowering webinars, newsletters, and solution focused groups, all with the same objection of perfecting supportive patient care, good note keeping and smooth clinic operation. I still remember the first time I used the app on my mobile phone while at tennis to check my dairy, and book in my tennis opponent that got injured. I also liked that I could amend a chart long after I got home and remembered that I never wrote down that extra information the patient told me when he was leaving the clinic. Cons My patients could pay online for their appointments with Stripe (which was good) but I would have preferred it if the payment could have been taken with my own card machine SumUp as I found Stripe was lacking payment information that I could easily get with SumUp. Also, I liked using Jane diary so much, that I started to use it for appointments of a different kind, such as staff meetings, interviews, clinic maintenance appointments for builders/cleaners etc. Unfortunately, there was no way of searching for these diary entries other than manually. Perhaps that is a function that will come in the future. Review Source KV Karen V. Administration Health, Wellness and Fitness Used the software for: 2+ years ### "Help Line Experience -Knocked it out of the park. Excellent!!!!" June 16, 2026 5.0 It was fantastic and have already shared my awesome experience with other pts and staff members. Way to go Jane team for your excellent customer service. Pros The associate I spoke to was pleasant, humorous, patient and very knowledgeable. Directed me exactly to my issue, walked me through how to take care of the issue and set it up and then did a test run with the new TedTest pt. Cons Nothing. Can only say good things. Experience was fantastic and this is the second time using the phone help line Switched from [PMPeople](https://www.capterra.com/p/204655/PMPeople/) User friendly and up to date technology. Review Source Response from Jane Software June 26, 2026 So glad the support experience landed the way it did! Knowing the call was pleasant, patient, and actually walked you through everything to make sure it stuck, that's exactly what we want every interaction to look like 🥹 Thanks so much for sharing this, with us and with your patients and staff, and for the honour of allowing Jane to support you and your team 💙 VR Verified Reviewer Social Worker Mental Health Care Used the software for: 1-2 years ### "Fabulous Experience with Jane" July 10, 2026 5.0 Working with Jane was a good experience. It was attentive, reliable, and communicated clearly throughout the process. Everything was handled efficiently, and I truly appreciated the dedication and professionalism. I would highly recommend Jane to anyone looking for outstanding service. Pros Jane was absolutely fabulous to work with. It was professional, knowledgeable, responsive, and made the entire experience smooth and enjoyable. The attention to detail and friendly approach exceeded my expectations. Cons May feel fast for some older therapists at first, but they adjust quickly. Otherwise, no complaints. Review Source Response from Jane Software July 17, 2026 Thank you for such a fabulous review! We're thrilled to hear Jane has felt professional, responsive, and reliable throughout your experience. 🩵 Appreciate you being upfront about the learning curve for those newer to using it. Thanks for recommending Jane to others, and for taking the time to share this KB Kimberly B. Manager Alternative Medicine Used the software for: 6-12 months ### "The best booking site out there!" June 17, 2026 5.0 6/5! I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Pros The customer service is absoluetly amazing. I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Cons Nothing it is all so great! I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Review Source Response from Jane Software June 26, 2026 Thank you so much for taking the time to share this! 🥰 The shoutout to our support team is so appreciated, and to know Jane has helped make the opening of a new clinic "easy and peaceful", things I honestly didn't know could ever go together, is music to our ears. Welcome to Jane, we're really so glad to have you 💙 KL Kimberly L. Founder CEO LMBT, MLDP, MMP Medical Practice Used the software for: Less than 6 months ### "Emerald Compassionate Legacy Review" July 9, 2026 5.0 Amazing , professional , caring and kind polite, attentive in listening and constructive consistent. Pros Customer support! 100%The customer support has been absolutely amazing. I chose the right booking ap Cons I can’t. Think of anything right now .., I’m really new to Jane,app ( booking )I just signed on Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I’m more of a clinical medical practice. Review Source Response from Jane Software July 17, 2026 Thank you so much for sharing this lovely review, Kimberly, and congratulations on getting your practice up and running! 🥰 It's wonderful to hear the customer support team made such a strong first impression, we'll be sure to let them know how much it meant to you. Since you're just getting going with Jane, there's likely still plenty to discover, but we're so glad it's already felt like the right fit so far. Thanks again for taking the time to write this so early on. 💙 VW VANESSA W. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Great customer service." June 24, 2026 5.0 Great experience. Good value for the money. The staff was available to help if I had any questions about anything Pros The customer support is superb! The staff was very informative and courteous. Telehealth was available. Cons I wish that there was something I could say, but I am at a loss for words to express what can be improved at this time. Review Source Response from Jane Software June 26, 2026 Knowing you had such a positive experience with the support team right out of the gate means a lot. I really do think having a kind human available when you have questions come up makes a real difference, so I hope our team can keep showing up for you when you need them. 🥰 Thanks so much for giving us the honour of supporting your practice and taking the time to share your thoughts 🩵 RK Robert K. CEO and chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product for low-volume clinic " February 12, 2026 4.0 Overall, we liked the software and I think it would function well for a small or low volume practice of almost any sort Pros It was great value for the money as a startup practice on a tight budget. Jane has all the basics: scheduling, SOAP notes, basic billing. Cons As our practice grew, it wasn’t able to grow with us. We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time. The tracking was the most difficult part. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Jane’s price and functionality was unbeatable as a startup on a tight budget Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Robert. It's great to hear that Jane was a good starting point for your practice, and that the value was there when you needed it most. 💙 The feedback about patient package tracking and keeping re-exams on schedule is genuinely useful. Those are the kinds of workflow gaps that matter more and more as a practice grows, and it's helpful to hear where things fell short. Feedback like yours is part of how Jane keeps improving, and I'll pass this along to the team. We're so glad Jane served you well in the early days, and we genuinely appreciate having had the chance to support your clinic in those early stages. You're always welcome back if we're ever a good fit again. Rooting for your practice as it continues to grow! 😊 LG Lucky G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling software for chiropractors" March 11, 2026 5.0 Best customer support of any company we have dealt with. Introducing new features continually to keep up with our needs. Pros Great scheduling software. Best part is the ease of by which patients can make and manage their own appointments. Cons Nothing major to report. When they integrate a phone answering service it will have everything we need. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Needed patients to be able to manage their own bookings. Review Source Response from Jane Software April 2, 2026 Lucky, thank you so much for taking the time to leave this review! It's really great to hear that patients being able to manage their own appointments has been such a standout for your practice. That's been a cornerstone of Jane since the very beginning, and we're still so glad to hear it's delivering for your patients. Two-plus years in and a 10/10 recommendation means the world to us, and we're really grateful you've trusted Jane to help run your clinic. Thanks again for being part of the Jane community! 🩵 AS Andrew S. Canadian Certified Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceeds Expectations " October 31, 2025 5.0 They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time. Pros Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. Cons I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it. Review Source Response from Jane Software November 26, 2025 Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙 KS Karen S. Finance and Facilities Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Utilizing Jane in busy group of clinics" July 18, 2025 4.0 Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing! Pros When it comes to scheduling software, Jane is hands down the best! The ease of scheduling appointments is amazing! New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts. Cons Some of the reports are not geared towards a larger group (we have 5 clinics). The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges. Switched from [Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use. Review Source Response from Jane Software July 25, 2025 Thank you so much for this thoughtful review, Karen! :) We’re so glad Jane has been a gamechanger for your team, especially when it comes to scheduling, billing, and onboarding new staff across multiple clinics. It’s wonderful to hear Jane has helped streamline things after your experience with your last software. We also really appreciate you flagging the challenges you're having with Jane's Accounts Receivable report, that context is especially helpful to hear. and I've shared it with our team. Thank you again for taking the time to share your experience. We're truly grateful to support your busy team and hope Jane continues to be a great partner in your workflow! -Caitlin, on behalf of Jane CS Carrie S. Clinic Manager Alternative Medicine Used the software for: 2+ years ### "Jane software is great!" May 27, 2025 5.0 8/10 worked with Jane for a few years. One of the best software's out there. My experience is a positive one. I would recommend Jane to any new clinic owner. Pros The ability to organize and bill directly and text/ email customers directly from their profiles. It makes follow ups easy. Cons setting the clinic up was a long process. some tasks were tedious but overall was beneficial to switch programs Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Their chances in staffing and quality control declined Review Source Response from Jane Software June 27, 2025 Hi Carrie, thank you so much for this thoughtful and generous review! We’re genuinely thrilled to hear that Jane has made organizing and following up with your clients easier, and that it's been one of the best software experiences you've had. We know that setting up a new system can be a lot, so we really appreciate you sticking with us. Your kind words about the long-term value and your willingness to recommend Jane to other clinic owners truly mean a lot. :) We’re always working to make onboarding smoother and support even stronger, so your feedback helps guide us in all the right ways. Thank you for the honour of letting Jane be part of your team. -Caitlin, on behalf of Jane NP Nick P. Chiropractor Hospital & Health Care Used the software for: Less than 6 months ### "Really Like JANE!!!" March 24, 2025 5.0 Very positive, and we don't have any motivation or desire to leave or change platforms. Pros Super helpful, present, and attentive customer services agents via chat, email, and phone. Very willing to update the system with the needs of the providers using it. Affordable rates, too! Cons Takes a little bit to learn how to use it. Sometimes difficult to create templates with exactly what I want/need, and difficult to customize charts that already exist (i.e. spinal chart for chiropractic). I also wish Jane printed out narrative reports from the check boxes selected in Daily Notes for notes for PI/Attorney's Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Price, ability to customize notes, easy to use once learned. Review Source Response from Jane Software April 25, 2025 Hi Nick, thank you so much for taking the time to share your thoughts about Jane! I'm so glad to hear you've had great experiences with our team across different channels. We care a lot about supporting our customers, so it means a lot to know the Support Team’s been helpful. I also really appreciate your kind words about Jane’s affordable plans and how we listen to feedback. Making the platform better for providers like you is always top of mind. :) And thanks for the honest feedback too—your notes on the learning curve and templates help us understand where things could be smoother. If you ever want to chat more or dive into any of that, we’d love to keep the conversation going. It truly means a lot that you’re happy with Jane and planning to stick around. Thanks again for your trust and for being such an important part of the Jane community! -Caitlin, on behalf of the Jane Team DC David C. Owner Alternative Medicine Used the software for: 2+ years ### "Absolutely Love Jane App" February 28, 2025 5.0 I’ve used Jane for just over 3 years. They are constantly updating, adding/testing new features that are voted on by the people who actually use the software. As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking. It takes off the burden of a lot of admin work to allow for seamless operation even with a single provider and no actual support/admin staff Pros I absolutely love how responsive Jane’s customer service is. If I ever have questions, I can send an email and always got a useful response back from a person. Cons The front end set up to get chart notes set up was a lot, but there are hundreds of templates that other people have shared to help to process. Even with that though,continuously updating and improving chart templates is really easy. Alternatives considered [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane The customizing options and overall easy implementation of everything Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Cost, mostly as well as being able to implement online scheduling Review Source Response from Jane Software March 13, 2025 Thank you for sharing such a thoughtful review of Jane! We’re thrilled you’ve loved your experience over the past three years. Hearing that our customer service team has been helpful means the world to us—we’ll share your kind words with them! We know setting up chart notes can feel overwhelming at first, but we’re glad shared templates and easy updates have made it smoother for you. Feedback like yours helps us keep improving! It’s amazing to hear how Jane saves you time with automation and online booking, allowing your single-provider clinic to run without extra admin staff—so inspiring! Thank you for appreciating our updates, feature testing, and voting system. We love empowering users to shape Jane into a tool that truly works for them. David, thank you again for trusting Jane to support your clinic and patients. We're always here if you need us! -Caitlin, on behalf of Jane DK Danyelle K. CEO Non-Profit Organization Management Used the software for: 2+ years ### " Jane Has Transformed How Our Community Accesses Grief Support" June 12, 2026 5.0 Jane has been transformative for our nonprofit. As a grief support organization, we understand that those navigating loss often find technology and administrative processes challenging. Jane removes that barrier by providing an intuitive, all-in-one platform where our community members can easily access the programmes and support they need. We're genuinely grateful for our partnership with Jane. Pros Jane's intuitive design and ease of use stand out immediately. In our work supporting grieving individuals, we know that complex technology can be overwhelming for those navigating loss. Jane removes that barrier entirely. The user interface is clean and welcoming, the customer service team is responsive and supportive, and the platform brings our entire community's access to support into one centralized space. It's excellent value for money, and it's genuinely made a meaningful impact in our community. Jane has allowed us to focus on what we do best—providing care—rather than wrestling with cumbersome systems. Cons The reporting and survey functionality could be significantly stronger. We'd benefit from more robust data extraction capabilities and customizable reporting options. Currently, pulling meaningful program outcomes data and creating detailed reports from surveys requires workarounds. Review Source Response from Jane Software June 19, 2026 Danyelle, thank you so much for writing this, and for writing it so thoughtfully. Genuinely. This brought a tear to my eyes reading this and I've shared it back with the team. The work you and your colleagues are doing for people navigating grief is profound, and knowing that Jane plays even a small role in removing barriers so your community can access the support they need means everything to us. I hear you on reporting and survey functionality, and know that for an organization doing meaningful outcomes work, workarounds aren't good enough. I'll pass this on to the team. Thank you for the trust you've placed in Jane, and for the extraordinary care your team brings to your community every day. It's a privilege to be part of the work you're doing. 💙 -Caitlin, on behalf of Jane RM Reuben M. Doctor Alternative Medicine Used the software for: 1-2 years ### "Jane Review" February 2, 2026 4.0 Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes. Pros Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into. Cons Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Reuben. It's really great to hear that scheduling, charging, and the ongoing updates made Jane feel like a smooth fit for your practice. Insurance billing is one of those areas we know can be genuinely challenging, and the multi-step process not feeling intuitive is fair feedback. The team is always listening, and feedback like this is part of how Jane keeps getting better. If you ever want to share more, we're always open to hearing it. If you ever find yourself revisiting things down the road, we'd love to have you back. Wishing you all the best in the meantime. 😊🩵 VR Verified Reviewer Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch!" April 18, 2026 5.0 So far it's been an amazing experience receiving my demo and I'm very excited to be re-joining Jane as a clinic owner to learn how the system works from this role. Pros Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour. Cons I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations. Review Source Response from Jane Software April 29, 2026 Welcome back to working with Jane, and congratulations on the clinic! 🥳 There's something really special about knowing Jane from one role and then stepping into it as an owner, and we hope it continues to meet and exceed your expectations as you settle in. 🩵 So grateful to have you with us in this new chapter of yours, and looking forward to continuing to support you and your clinic! AP Abbey P. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Great overall experience" May 13, 2026 5.0 Overall my expereince has been very good and i look forward to continue to use Jane throughout my career. Pros Jane has been a great program for me to use at my second clinic and I will always love how easy it is to bill, schedule, and process payments. Cons Sometimes its a bit hard to book clients as well as book in breaks. It would be more helpful to have colourful breaks. Price as well is a bit much. Review Source Response from Jane Software May 27, 2026 It's so wonderful to hear Jane has been a great fit as you've grown, especially as a second clinic is no small thing! We're glad billing, scheduling, and payments have been the easy part, since by nature, those are often some of the trickiest parts of running a clinic. Your feedback on colourful breaks and booking workflow is genuinely appreciated and I'll be sharing with the team. We're so grateful to have the opportunity to help support your clinic, and look forward to hopefully being part of your practice for a long time to come. 💙 LC Lance C. Solution Architect Oil & Energy Used the software for: 2+ years ### "User-friendly appointment management app" April 27, 2026 5.0 Pros User-friendly tool for booking and managing appointments. Nice calendar view that allows you to book by appointment type or practitioner. Cons When booking same-day appointments, many businesses require you to call them rather than booking via Jane. Review Source Response from Jane Software May 7, 2026 Thanks so much for the kind words, Lance! Really glad the calendar view and the online booking experience have been working well for you...it's always been Jane's bread and butter 💙 On the same-day booking piece, that one's actually up to each clinic individually, so it's worth reaching out to them directly if you'd like to book that way. Hopefully that helps! 😊 EH Emma H. Admin Medical Practice Used the software for: Less than 6 months ### "Jane is great! " April 10, 2026 5.0 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review Source Response from Jane Software April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team SM Stacey M. Counsellor Mental Health Care Used the software for: 1-2 years ### "Everything you need" February 12, 2025 5.0 Jane is great - it has everything I need in one place, from billing to virtual delivery. Pros I use Jane for my counselling practice, it is an all-in-one platform that provides secure and confidential storage of information and video platforms. Cons I wish the mobile app worked a little better! Review Source Response from Jane Software March 7, 2025 Stacey, thank you so much for your kind words and for trusting Jane to support your counselling practice! We're glad to hear that Jane is providing everything you need in one place, from secure and confidential information storage to telehealth and billing. It’s always so rewarding to know that Jane is making things easier for your practice so you can focus on your clients. :) We really appreciate your feedback about the mobile app, too. Just to clarify, are you referring to the mobile app for patients, or the mobile experience for providers? Either way, we’d love to hear more about what could be improved to make it work better for you. We’re always looking for ways to improve, and your insight helps guide those decisions. Thanks again for taking the time to share your experience, Stacey. It means a lot that you’ve chosen Jane to help run your practice—we’re so grateful to play a part in supporting you and your clients! -Caitlin, on behalf of Jane Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.