# Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jane the right Chiropractic solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews/ --- Jane 4.8 (529) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 KK Kristen K Co-Owner and Doctor of Physical TherapyHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules.“ May 28, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility.“ May 19, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “Additionally, integration with highly specialized tools or systems is not always as flexible as needed.“ May 19, 2026 ZS Zach S Doctor of Chiropractic, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us.“ August 24, 2025 Nicole L PhysiotherapistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest downside to working with Jane is the setting up of charting options.“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 529 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madison B. Founder, LMT, CPT Health, Wellness and Fitness Used the software for: I used a free trial ### "Great first experience" May 25, 2026 5.0 Great. The chat for customer service was quick and friendly. \[sensitive content hidden\] helped me understand the issue and escalate it to the correct team, who then responded in a timely manner. I haven't started using Jane but I'm certainly far from disappointed with my first interaction with the software team. I can also tell from the listed functions that it is a good cost value trade. Pros Quick customer service support, issue escalated to correct team and was contacted all within the same day. Offerings seem good for the cost Cons No complaints. The issue was just a software block that occurred when abandoning my sign up months ago then trying today to get my desired URL using the same information. Review Source Response from Jane Software June 5, 2026 Madison, welcome to Jane! Same day escalation and resolution isn't always possible, but when it is, it's because the team is genuinely working hard to make it happen, so I'm glad to hear you got to experience that. 💙 You haven't even started using Jane yet and you're already feeling good about it. That's a wonderful place to be. We hope Jane lives up to that first impression, and we're here if you ever have questions as you get going. ☺️ MO Mary O. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Best and most efficient EMR. " July 16, 2026 5.0 We are happy with Jane being quick to answer all of our support questions and concerns. They are always quick to jump on a call and help us figure out what were are missing. We are enjoying how easy it is for new patients and existing patients to book appointments with us without any confusion. Pros Jane is efficient and simple to use while keeping everything well documented. Jane allows us to use one our mobile devices, answer patients quickly and efficiently and also is an all in one EMR. Cons We have no complaints about Jane. If we did run into an issue with Jane or dislike something I believe it would not be long lasting as the support team is amazing. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Wanted a more updated EMR system that was all in one. Review Source JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. Debbie C. Counsellor Mental Health Care Used the software for: 2+ years ### "Jane was more than I hoped for " April 3, 2026 5.0 I looked at other software, but found Jane outstripped it related to ease of use, costs and provision of services for the basic level. Well beyond that I loved the community of practitioners sharing templates, and Jane App sharing what it was learning & doing re: aiming for "delighted" clients! Pros I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired! Cons Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Availability of video telehealth along with basic package rather than added expense. Review Source Response from Jane Software April 14, 2026 Five years. That's not nothing... that's five years of client files, appointments, sessions, and all the work that goes into running a practice as a solo counsellor. Thank you for trusting Jane through all of it. Reading that Jane made your life simpler, that the team showed up when you had questions, and that we got to be even a small part of your retirement milestone, that means more to us than we can say. 🫶 The delight we try to put into this work doesn't always get seen, so knowing it landed for you is really special to hear. And the community piece: practitioners sharing templates, learning from each other, growing together; that's one of our favourite things about what Jane has become, and it exists because of people like you who showed up and contributed to it. We wish you the most wonderful retirement, Debbie. You spent your career helping people through some of their hardest moments. We hope this next chapter brings you everything you gave to others. 💙 DK Danyelle K. CEO Non-Profit Organization Management Used the software for: 2+ years ### " Jane Has Transformed How Our Community Accesses Grief Support" June 12, 2026 5.0 Jane has been transformative for our nonprofit. As a grief support organization, we understand that those navigating loss often find technology and administrative processes challenging. Jane removes that barrier by providing an intuitive, all-in-one platform where our community members can easily access the programmes and support they need. We're genuinely grateful for our partnership with Jane. Pros Jane's intuitive design and ease of use stand out immediately. In our work supporting grieving individuals, we know that complex technology can be overwhelming for those navigating loss. Jane removes that barrier entirely. The user interface is clean and welcoming, the customer service team is responsive and supportive, and the platform brings our entire community's access to support into one centralized space. It's excellent value for money, and it's genuinely made a meaningful impact in our community. Jane has allowed us to focus on what we do best—providing care—rather than wrestling with cumbersome systems. Cons The reporting and survey functionality could be significantly stronger. We'd benefit from more robust data extraction capabilities and customizable reporting options. Currently, pulling meaningful program outcomes data and creating detailed reports from surveys requires workarounds. Review Source Response from Jane Software June 19, 2026 Danyelle, thank you so much for writing this, and for writing it so thoughtfully. Genuinely. This brought a tear to my eyes reading this and I've shared it back with the team. The work you and your colleagues are doing for people navigating grief is profound, and knowing that Jane plays even a small role in removing barriers so your community can access the support they need means everything to us. I hear you on reporting and survey functionality, and know that for an organization doing meaningful outcomes work, workarounds aren't good enough. I'll pass this on to the team. Thank you for the trust you've placed in Jane, and for the extraordinary care your team brings to your community every day. It's a privilege to be part of the work you're doing. 💙 -Caitlin, on behalf of Jane SS Shaun S. Medical Office Assistent Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support" June 4, 2026 5.0 Our overall experience with Jane has been very positive. The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. The online booking system is convenient for patients, and the software is easy to train staff on. Customer support has consistently been helpful and responsive whenever we have needed assistance. Jane continues to be a valuable tool for managing day-to-day clinic operations. Pros Jane is intuitive, easy to navigate, and designed specifically for healthcare clinics. Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. The customer support team is responsive, knowledgeable, and provides clear explanations when questions arise. The user interface is clean and easy for both administrative staff and practitioners to learn. Cons Certain billing and multi-location workflows can be limiting for larger or growing clinics. For example, practitioners who work across multiple locations with different billing requirements may encounter configuration challenges. Additional flexibility in these areas would be beneficial. Review Source Response from Jane Software June 9, 2026 Thank you for taking the time to share such a lovely review, Shaun, and for two-plus years! We're really glad to hear Jane has been working well with your team day to day, and that support has shown up when you've needed it. Those moments often matter the most. The billing and multi-location limitations you're describing are helpful pieces of feedback to read, and we appreciate you naming them. Those needs can get genuinely complex for growing clinics, and that kind of input shapes where we focus in the future, so we'll share that with the team who works on insurance. We appreciate you trusting Jane with the honour of helping you run a busy practice, and hope we can continue to show up for you whenever you need. 🩵 KV Karen V. Administration Health, Wellness and Fitness Used the software for: 2+ years ### "Help Line Experience -Knocked it out of the park. Excellent!!!!" June 16, 2026 5.0 It was fantastic and have already shared my awesome experience with other pts and staff members. Way to go Jane team for your excellent customer service. Pros The associate I spoke to was pleasant, humorous, patient and very knowledgeable. Directed me exactly to my issue, walked me through how to take care of the issue and set it up and then did a test run with the new TedTest pt. Cons Nothing. Can only say good things. Experience was fantastic and this is the second time using the phone help line Switched from [PMPeople](https://www.capterra.com/p/204655/PMPeople/) User friendly and up to date technology. Review Source Response from Jane Software June 26, 2026 So glad the support experience landed the way it did! Knowing the call was pleasant, patient, and actually walked you through everything to make sure it stuck, that's exactly what we want every interaction to look like 🥹 Thanks so much for sharing this, with us and with your patients and staff, and for the honour of allowing Jane to support you and your team 💙 VR Verified Reviewer Social Worker Mental Health Care Used the software for: 1-2 years ### "Fabulous Experience with Jane" July 10, 2026 5.0 Working with Jane was a good experience. It was attentive, reliable, and communicated clearly throughout the process. Everything was handled efficiently, and I truly appreciated the dedication and professionalism. I would highly recommend Jane to anyone looking for outstanding service. Pros Jane was absolutely fabulous to work with. It was professional, knowledgeable, responsive, and made the entire experience smooth and enjoyable. The attention to detail and friendly approach exceeded my expectations. Cons May feel fast for some older therapists at first, but they adjust quickly. Otherwise, no complaints. Review Source Response from Jane Software July 17, 2026 Thank you for such a fabulous review! We're thrilled to hear Jane has felt professional, responsive, and reliable throughout your experience. 🩵 Appreciate you being upfront about the learning curve for those newer to using it. Thanks for recommending Jane to others, and for taking the time to share this KB Kimberly B. Manager Alternative Medicine Used the software for: 6-12 months ### "The best booking site out there!" June 17, 2026 5.0 6/5! I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Pros The customer service is absoluetly amazing. I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Cons Nothing it is all so great! I can not describe how helpful this booking site has been for our practice. It has made the opening of this new clinic so easy and peacful. Review Source Response from Jane Software June 26, 2026 Thank you so much for taking the time to share this! 🥰 The shoutout to our support team is so appreciated, and to know Jane has helped make the opening of a new clinic "easy and peaceful", things I honestly didn't know could ever go together, is music to our ears. Welcome to Jane, we're really so glad to have you 💙 Tanya D. President Retail Used the software for: 6-12 months ### "Great Program" July 13, 2026 5.0 Pros I like that it keeps track of my appointments, allowing me to make them and check them. Also keeps documents needed and allows for video calls. Cons I honestly can't really think of anything that I do not like about this application. It works great for what I need it for. Review Source Response from Jane Software July 17, 2026 Thanks for sharing this! It's great to hear Jane's made it easy to keep track of appointments, access documents, and join video calls all in one place. Sounds like it's been a smooth experience for you, and we love to hear it. 🩵 RK Robert K. CEO and chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product for low-volume clinic " February 12, 2026 4.0 Overall, we liked the software and I think it would function well for a small or low volume practice of almost any sort Pros It was great value for the money as a startup practice on a tight budget. Jane has all the basics: scheduling, SOAP notes, basic billing. Cons As our practice grew, it wasn’t able to grow with us. We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time. The tracking was the most difficult part. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Jane’s price and functionality was unbeatable as a startup on a tight budget Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Robert. It's great to hear that Jane was a good starting point for your practice, and that the value was there when you needed it most. 💙 The feedback about patient package tracking and keeping re-exams on schedule is genuinely useful. Those are the kinds of workflow gaps that matter more and more as a practice grows, and it's helpful to hear where things fell short. Feedback like yours is part of how Jane keeps improving, and I'll pass this along to the team. We're so glad Jane served you well in the early days, and we genuinely appreciate having had the chance to support your clinic in those early stages. You're always welcome back if we're ever a good fit again. Rooting for your practice as it continues to grow! 😊 LG Lucky G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling software for chiropractors" March 11, 2026 5.0 Best customer support of any company we have dealt with. Introducing new features continually to keep up with our needs. Pros Great scheduling software. Best part is the ease of by which patients can make and manage their own appointments. Cons Nothing major to report. When they integrate a phone answering service it will have everything we need. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Needed patients to be able to manage their own bookings. Review Source Response from Jane Software April 2, 2026 Lucky, thank you so much for taking the time to leave this review! It's really great to hear that patients being able to manage their own appointments has been such a standout for your practice. That's been a cornerstone of Jane since the very beginning, and we're still so glad to hear it's delivering for your patients. Two-plus years in and a 10/10 recommendation means the world to us, and we're really grateful you've trusted Jane to help run your clinic. Thanks again for being part of the Jane community! 🩵 AS Andrew S. Canadian Certified Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceeds Expectations " October 31, 2025 5.0 They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time. Pros Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. Cons I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it. Review Source Response from Jane Software November 26, 2025 Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙 ZS Zach S. Doctor of Chiropractic, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane for the EHR win!" August 24, 2025 5.0 Jane has been amazing! We have streamlined so many processes and saved money by having our EHR and CRM all in one. The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us. We basically love everything about it! Pros Jane has so many amazing features! First of all, it is super easy to use with a very intuitive user interface which makes training staff a breeze. I absolutely love the online booking site and how easy it is for patients to schedule and management their appointment times and type. It also makes notes and documentation processes easy on the clinicians. All this for a very reasonable monthly fee based on the number of providers at the clinic! Cons The insurance billing was a little cumbersome, but we have since transitioned to a cash-based clinic model, which has completely alleviated this pain point. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Reason for choosing Jane The features were much better. The user interface was incredibly intuitive. Plus, a couple of my colleagues highly recommended it. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I was sick of the server-based EHR system and charting was quite slow and cumbersome. Review Source Response from Jane Software September 12, 2025 Zach, thank you for taking the time to share such a thoughtful review! It means so much to us to be part of your practice. I’m so glad to hear that Jane’s intuitive design and online booking have been helpful for both your team and your patients, and that our integrations are saving you time and effort. I also really appreciate you passing along your experience with insurance billing. I know you’ve since moved to cash-based, but if you’re ever open to sharing more direct feedback, our inbox is always open :) We’re so glad you made the switch and that Jane has been such a great fit for your clinic. Thanks again for letting Jane support you on your practice journey! —Caitlin, on behalf of Jane KK Kibu K. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplicity" April 27, 2026 4.0 Very good on boarding experience with Britt Not complicated to use Overall I like how simple it is to access reports Pros Ease of use simplicity with all the trimmings Reports are accessible Not very expensive so it makes life as an owner that much better. Cons Too early to say but I would like to see a way as owners, where the admin is screened from checking out the total earnings, total clinic income, payouts, etc as this should be private, for the owner's eyes only. Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Too complicated, too expensive, difficult to access records Review Source Response from Jane Software May 7, 2026 Welcome to Jane, Kibu! 🥳 So glad the onboarding experience with Britt set you up well, and that the simplicity and reporting have been making life easier as an owner. That's always something that we never get tired of hearing. The feedback on financial visibility for admins vs. owners is valid and heard. It's something we're aware of and actively thinking about, so it's helpful to hear it from someone in the thick of it. Thanks for sharing it, for the 10/10, and most of all, for the honour of allowing Jane to support you and your clinic 💙 Leana Y. Senior Product Owner Hospital & Health Care Used the software for: 2+ years ### "Reliable platform, but very poor UI and UX" May 27, 2025 4.0 Customer service can be improved. They're quite slow to get back to you. Also, please update your platform. It looks horrible. Pros It's reliable, and easy to setup. I like how it can notify me by both email and SMS, and how you can send confirmations to customers. Cons Very limited customization options, and it looks very old. It has a very poor user interface for when you offer more than 5+ services per practitioner. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) JaneApp was cheaper, but it's not better than MindBody Review Source Response from Jane Software June 27, 2025 Hi Leana. Thank you for taking the time to share your thoughts with us. We're so glad to hear that Jane’s reliability and notification features have been working well for your clinic (enough that you’ve been with us for over two years!) and that the setup process was smooth. We’re also really grateful for the feedback you shared. We know that every clinic has unique needs. Your input helps us continue evolving Jane in thoughtful and impactful ways. We’re especially sorry to hear your support experience felt slow—we always want you to feel supported, and we’ll be sure to share this with our team. Thank you again for being part of the Jane community and for helping us grow. -Caitlin, on behalf of Jane CS Carrie S. Clinic Manager Alternative Medicine Used the software for: 2+ years ### "Jane software is great!" May 27, 2025 5.0 8/10 worked with Jane for a few years. One of the best software's out there. My experience is a positive one. I would recommend Jane to any new clinic owner. Pros The ability to organize and bill directly and text/ email customers directly from their profiles. It makes follow ups easy. Cons setting the clinic up was a long process. some tasks were tedious but overall was beneficial to switch programs Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Their chances in staffing and quality control declined Review Source Response from Jane Software June 27, 2025 Hi Carrie, thank you so much for this thoughtful and generous review! We’re genuinely thrilled to hear that Jane has made organizing and following up with your clients easier, and that it's been one of the best software experiences you've had. We know that setting up a new system can be a lot, so we really appreciate you sticking with us. Your kind words about the long-term value and your willingness to recommend Jane to other clinic owners truly mean a lot. :) We’re always working to make onboarding smoother and support even stronger, so your feedback helps guide us in all the right ways. Thank you for the honour of letting Jane be part of your team. -Caitlin, on behalf of Jane DS Dona S. Owner Therapist Mental Health Care Used the software for: Less than 6 months ### "Love, Love, Love Jane" February 14, 2025 5.0 I LOVE Jane, to me it is one of the best EHR's out there, I just couldn't afford it. Pros Jane is so very easy to use once you get into it! Cons As an Associate Therapist just getting started in my Private Practice, it is a little pricey. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/) Reason for choosing Jane I just liked it better than the others, and the customization is wonderful! Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I wanted a better EHR that is more customizable to my needs Review Source Response from Jane Software March 8, 2025 Hi Dona. Wow, thank you so much for the glowing review! We LOVE, LOVE, LOVE that you LOVE Jane. 💚 It’s such a joy to hear how easy you’ve found Jane to use and that you think it’s one of the best EHRs out there. Your kind words about the customization really made the whole team’s day. 😊 Starting your own practice is such an exciting time, and we can absolutely understand how every expense adds up. Have you had a chance to check out our Balance Plan yet? It was created specifically with practitioners like you in mind who are building their client base or working part-time. It’s also flexible, so you can move plans whenever your practice grows. Either way, we're always open to listen to more feedback if you have it. Thanks again for taking the time to share your experience with us. It truly means the world that you’ve trusted Jane to help support your practice. We're always here cheering you on, and hope to see you again! -Caitlin, on behalf of Jane BS BECKY S. Administrative Coordinator Medical Practice Used the software for: Less than 6 months ### "GAME CHANGER" March 21, 2025 5.0 An absolute delight!! EVERYONE I have talked to has been exceptional. I look forward to an awesome relationship! Pros The fact that I can talk to a real person on the day that I have a question is a GAME CHANGER!! This is the majority of the reason we are switching to Jane. Cons Only one thing really. The fact that there is not an appointment counter built into the software. As a PT clinic, it is important to not schedule a patient over the amount they are approved for. Switched from [NetHealth](https://www.capterra.com/p/83568/NetHealth/) Jane's ease of use. Difficulty in getting assistance from NetHealth on ANY issue. Review Source Response from Jane Software April 25, 2025 Hi Becky, thank you so much for taking the time to share your thoughts and for such an amazing review! We’re absolutely thrilled to hear that being able to talk to a real person the same day you have a question has been a “GAME CHANGER” for you—that’s exactly the kind of support we strive to provide every day. We’re so glad that it’s made a difference and proud to have you switch to Jane because of it! It also warms our hearts to hear that you’ve found everyone you’ve interacted with exceptional. Feedback like yours truly energizes our team to continue delivering the kind of care that empowers clinics like yours to focus on what you do best. If you’d like, we’d be happy to chat further to explore any possible solutions that might help count appointments. Please don’t hesitate to reach out! Thank you again for trusting Jane to help run your clinic. To years ahead of working together! -Caitlin, on behalf of Jane Yugma S. Assay development and integration technician Biotechnology Used the software for: 6-12 months ### "Appoinment scheduling Application" May 19, 2026 4.0 Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly Pros Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. Cons At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. Review Source Response from Jane Software May 27, 2026 Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! KG Karen G. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Jane Website is exciting new merger" November 14, 2025 5.0 Excellent! Any problems and the customer service resolves same day if not same hour! They are always so patient Pros I love that clinic sites has merged as Jane Website. It’s seamless and customer service is excellent! Cons Billing individual clients in a group booking. It’s difficult to navigate but customer service walked me through it Review Source Response from Jane Software November 28, 2025 Karen, thank you so much for this thoughtful review! We’re so glad to hear that the merge to Jane Websites has felt smooth on your end and that you're enjoying this new journey. The Jane Websites team has put so much care into the experience, and it means a lot to hear it’s paying off, I’m going to pass this along to them. 💙 Really appreciate you flagging the billing flow for group bookings too. We're glad support helped you through, and we appreciate the feedback on how that could be easier. Thank you for giving Jane the opportunity to support your clinic. We hope we can continue to add delight to your days for years to come. :) LC Lance C. Solution Architect Oil & Energy Used the software for: 2+ years ### "User-friendly appointment management app" April 27, 2026 5.0 Pros User-friendly tool for booking and managing appointments. Nice calendar view that allows you to book by appointment type or practitioner. Cons When booking same-day appointments, many businesses require you to call them rather than booking via Jane. Review Source Response from Jane Software May 7, 2026 Thanks so much for the kind words, Lance! Really glad the calendar view and the online booking experience have been working well for you...it's always been Jane's bread and butter 💙 On the same-day booking piece, that one's actually up to each clinic individually, so it's worth reaching out to them directly if you'd like to book that way. Hopefully that helps! 😊 AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team Crystal C. Operator Manager Veterinary Used the software for: I used a free trial ### "Wonderful product!" April 23, 2025 5.0 Wonderful! Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model. Pros Simple for clients to log into, easily access information, and create a client profile. Seamless for business integration. Cons Clients can accidentally create multiple profiles, which then would lead to the need for consolidation. Review Source Response from Jane Software May 27, 2025 Hi Crystal, thank you so much for this lovely review! I'm so glad to hear that Jane has been working well for both your clients and your practice, from simple logins to smoothly integrating with your business. It means a lot to know Jane is helping support after-hours bookings and reception workflows in such a meaningful way. You’re also not alone in flagging the challenge of duplicate profiles. It’s very much on our radar right now, and our team has already started brainstorming potential solutions. Your feedback couldn’t have come at a better time, so thank you for sharing it. We’re so grateful for your trust in Jane to help support your practice, and we’re looking forward to continuing to evolve alongside you. – Caitlin, on behalf of the Jane Team CW Crystal W. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful Staff" February 17, 2025 5.0 the questions above are asking general questions about jane as a product. I want to shout out \[sensitive content hidden\] who helped me with some technical support I needed in order to keep payments coming into our account. she was patient and kind and very helpful. Pros user friendly, helpful employees, reporting Cons external pay terminal linking only to jane terminals, not outside companies like square etc. would be helpful with payments if linked directly. Review Source Response from Jane Software March 7, 2025 Hi Crystal, thank you so much for taking the time to share your experience with Jane! We're over the moon to hear you find Jane user-friendly and that the reporting features are working well for you. But the real star of your review is Gwen! 😄 We can't thank you enough for your kind shoutout to her. You can bet we’ve shared your lovely feedback with both Gwen and her manager to celebrate her amazing work! We also really appreciate your feedback about external payment processing solutions. While it’s not something we’re looking into just yet, I’ll make sure your suggestion gets passed on to our Product Team—hearing what matters to you is how we grow, so we’re always listening. Thanks again for trusting Jane to help run your clinic and allowing us to be part of your journey. Knowing Jane helps free you up to focus on your clients is exactly what we aim for—so here’s to many more smooth days ahead! -Caitlin, on behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.