--- title: "Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jane the right Physical Therapy solution for you? Explore 538 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178984/Jane-App/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Jane 4.8 (538) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 KK Kristen K Co-Owner and Doctor of Physical TherapyHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules.“ May 28, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility.“ May 19, 2026 AS Angela S PsychotherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do“ July 17, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “Additionally, integration with highly specialized tools or systems is not always as flexible as needed.“ May 19, 2026 GS Gordie S CounsellorMental Health Care, Self-employedUsed the software for: 1-2 years. “The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with.“ May 1, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 538 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Debbie C. Counsellor Mental Health Care Used the software for: 2+ years ### "Jane was more than I hoped for " April 3, 2026 5.0 I looked at other software, but found Jane outstripped it related to ease of use, costs and provision of services for the basic level. Well beyond that I loved the community of practitioners sharing templates, and Jane App sharing what it was learning & doing re: aiming for "delighted" clients! Pros I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired! Cons Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Availability of video telehealth along with basic package rather than added expense. Review Source Response from Jane Software April 14, 2026 Five years. That's not nothing... that's five years of client files, appointments, sessions, and all the work that goes into running a practice as a solo counsellor. Thank you for trusting Jane through all of it. Reading that Jane made your life simpler, that the team showed up when you had questions, and that we got to be even a small part of your retirement milestone, that means more to us than we can say. 🫶 The delight we try to put into this work doesn't always get seen, so knowing it landed for you is really special to hear. And the community piece: practitioners sharing templates, learning from each other, growing together; that's one of our favourite things about what Jane has become, and it exists because of people like you who showed up and contributed to it. We wish you the most wonderful retirement, Debbie. You spent your career helping people through some of their hardest moments. We hope this next chapter brings you everything you gave to others. 💙 KK Kristen K. Co-Owner and Doctor of Physical Therapy Hospital & Health Care Used the software for: 1-2 years ### "WMPT loves Jane!" May 28, 2026 5.0 Seamless, painless, and actually enjoyable. We left our zoom call with \[sensitive content hidden\] beaming today. I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules. It was SO helpful. Pros What is there not to like?! Every time we have a question, either Jane chat or an actual representative is quick, responsive, genuinely nice, and knows their product backwards and forwards. The interface of Jane is extremely intuitive and customizable. They continually are asking users how they can improve their product and then actually acting upon that input with effective changes. LOVE LOVE LOVE Jane!! Cons nothing! - I seriously can't recommend this medical records and booking system enough to my colleagues. Switched from [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) opened up my own business and had the ability to choose what MR system I could use. Review Source Response from Jane Software June 5, 2026 Kristen, this made me smile so much. "Seamless, painless, and actually enjoyable." We'll take it! 😄 That Zoom call is often the first real chance we get to connect with a clinic and learn about your practice and needs...that's the whole point.The fact that it felt different from how other companies show up, that it was genuinely useful and not just a check-in box, means everything to us. We're so glad the team got to connect with you and help work through some of those things that had been sitting on the back burner. 💕 The enthusiasm you've brought to this review matches the enthusiasm WMPT clearly brings to your practice. Thanks for trusting Jane, for giving our team the honour of supporting your clinic, and for taking the time to share this so generously. 🙏 JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. MO Mary O. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Best and most efficient EMR. " July 16, 2026 5.0 We are happy with Jane being quick to answer all of our support questions and concerns. They are always quick to jump on a call and help us figure out what were are missing. We are enjoying how easy it is for new patients and existing patients to book appointments with us without any confusion. Pros Jane is efficient and simple to use while keeping everything well documented. Jane allows us to use one our mobile devices, answer patients quickly and efficiently and also is an all in one EMR. Cons We have no complaints about Jane. If we did run into an issue with Jane or dislike something I believe it would not be long lasting as the support team is amazing. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Wanted a more updated EMR system that was all in one. Review Source Response from Jane Software August 6, 2026 Thank you so much for taking the time to share such a lovely review, Mary! 🩵 It's wonderful to hear Jane's helping you care for your patients more quickly and efficiently, and hopefully lifting some of that admin work off your plate. Our support team is something special, and knowing they're the reason you feel confident any hiccup would get sorted quickly is feedback that means a great deal to them, so we'll be sure to pass it along. We're grateful to support your practice and can't wait to watch it grow. IW Ike W. Chiropractor Owner Medical Practice Used the software for: 2+ years ### "Love this software" May 21, 2026 5.0 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Pros The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane user friendly. cost. always improving and keeping up with features and technology Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Seamless was not a good software and so many of my colleagues raved about Jane Review Source Response from Jane Software June 5, 2026 Ike, thank you so much for taking the time to leave such a glowing review of your experience with Jane! Hearing that Jane's AI Scribe is making your documentation more accurate is genuinely exciting. That's exactly the kind of thing we've been working hard to get right, so it's great to know it's landing well in practice. 😊 That note about your patients complimenting the scheduler is also really lovely to hear. ☺️ Your con is a fair one too. Having to recreate reports from scratch every time adds unnecessary friction, and it's good context for us to have. We're always looking at ways to make workflows like that smoother and know reporting can still get better in so many ways, so we appreciate you naming it. Thanks for trusting the team to take care of you, and for the honour of allowing Jane to support you in running your clinic. A 10/10 from a solo practitioner who's been with us for over two years genuinely means a lot. 🙏 JS June S. Founder and Director Primary/Secondary Education Used the software for: Less than 6 months ### "A support team that is actually available and helpful..." April 16, 2026 5.0 Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding. I've been a subscriber for 24 hours, and already I've had outstanding experiences with one planned and one impromptu service call. A Canadian product that actually helps my Canadian small business--that's money well spent. Pros \-Excellent, responsive communication from CSRs through onboarding -Intuitive interface that prompts me to say what I need my clients to know > I feel like someone (other than me) has thought about onboarding and what I need to know. Cons I haven't yet found anything that doesn't work for me. The features make sense, and I'll be up and running with online booking later today. (Not that I'm looking, but I am honestly surprised at the multiple ways I can personalize my account for my learning clinic.) So far, so good. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) Reason for choosing Jane Jane has the features I needed at an affordable price. Jane has higher privacy standards and flexibility around changing my plan if/when my practice changes. I'm happy to pay Canadian dollars for a Canadian product. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) I needed a comprehensive product that makes my life simpler, that has features I need other than appointment booking and management, including billing, invoicing and service analytics. Review Source Response from Jane Software April 29, 2026 Okay, a customer for 24 hours and already two outstanding support calls, online booking ready to go, AND a review so generous? We're so glad you found us, June! 💙 Hearing that Jane feels like it actually gets your practice and that you're getting what you needed is so important to us, and we hope we can continue to earn that. Thank you for the honour of allowing Jane and the team to support you in taking care of your community, and for sharing such a delightful review. Proudly Canadian, happily in your corner for hopefully years to come. 🇨🇦🫶 CW Claire W. Counseling Therapist Mental Health Care Used the software for: 6-12 months ### "Strong Scheduling and Support, Room to Improve Telehealth" March 23, 2026 4.0 Overall, my experience with Jane was very positive, especially as a master’s level intern in a private practice setting. The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience. Pros Jane offers a very clear and intuitive schedule view, which made managing appointments as an intern therapist much easier. The interface is user-friendly and easy to learn, even for those new to EHR systems. I also found customer support to be highly accessible and responsive whenever questions came up. Cons The note-taking process could be streamlined further, as some aspects felt a bit more time-consuming than necessary. Additionally, the virtual session (telehealth) feature occasionally had issues with video or audio quality, which could disrupt sessions. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Needed a more affordable EHR system that offered similar features and services. Review Source Response from Jane Software April 14, 2026 Thanks so much for sharing this, Claire, and for trusting Jane to support your work as an intern therapist. 💙 It's really great to hear the schedule view and day-to-day navigation made things easier while you were finding your footing. The feedback on note-taking workflows and telehealth reliability is genuinely useful. Both are areas the team continues to make improvements in, but we'll take this back as feedback. If you ever find yourself back on Jane, we hope it's even better. Dan J. COO Mental Health Care Used the software for: 2+ years ### "Beautiful Solution for Private Practices" March 19, 2026 5.0 We've tried and tested countless other tools and none have come close to offering what Jane does for the cost! We're a small private practice with big dreams and Jane helped make them feel achievable. Pros Super efficient and cost-effective solution for private practice management. Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models. Effective user interface, simple appointment management. Cons As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Jane More customizability and flexibility, more accessible, better solution. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Better cost for more features, more customizability Review Source Response from Jane Software April 2, 2026 Dan, this review legit made our day! Thank you so much for taking the time to write it, and for trusting Jane to help your practice reach those big dreams. Knowing that Jane has helped make them feel achievable is exactly the kind of thing that reminds us why we do this. 🩵 And the shoutout to the community honestly means so much. That space exists because of the people like yourself who spend time in it, and knowing it's been genuinely useful for your practice is exactly what it's there for. So thank you for being part of it 🥰 We're really grateful to have you with us, and we can't wait to keep growing alongside your practice! NB Nicky B. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy, simple process and great value for money" July 1, 2026 5.0 We have had a really positive experience with Jane App as our clinic management system. The setup process was straightforward and easy to follow, and even tasks like exporting and importing data were simple and seamless, which made transitioning much less stressful than expected. The system itself is intuitive, user-friendly, and well-designed for day-to-day clinic operations. What really stands out is the level of support provided. The team has been incredibly helpful, responsive, and genuinely invested in making sure everything works smoothly. A special mention goes to Kim, who has been an absolute godsend—patient, knowledgeable, and always going above and beyond to help us whenever needed. Overall, I’d highly recommend Jane App to anyone looking for a reliable, easy-to-use clinic management system backed by an outstanding support team. Pros Easy and clear and able to adapt everything to our clinic needs, and not just generic items. Set up is simple and straight forward. Cons We don't have any negatives at the moment, and hopefully we wont in the future. Maybe the only downside is the time delay on importing data in the UK, but it is easily overcome Switched from [TM3](https://www.capterra.com/p/27328/TM2/) Costs and unable to customise the needs of the clinic Review Source Response from Jane Software July 16, 2026 Thank you so much for this kind and thoughtful review, Nicky, and congratulations on a smooth transition to Jane. Kim is an absolute star, and we'll make sure she hears how much her help meant to you and your team. 🫶 We're glad the setup and data import felt straightforward, and appreciate you flagging the import delay on the UK side, small details like that help us keep improving. Wishing you and your clinic every success as you continue to grow with Jane, it's truly an honour to be part of your journey. 💙 Stephanie Q. Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Excellent Customer Support - Give \[sensitive content hidden\] 10/10 stars!" May 11, 2026 5.0 \[sensitive content hidden\] was absolutely lovely, extremely knowledgeable on the product with a lot of experience. She gave me an in-depth exploration of the platform, was very warm friendly and if the price was more comfortable for me I would definitely gone with the move from Zanda to Jane. Pros Customer support, User Interface, Customer Support, Ease of Use, the thought that has gone into the product both from a client and practitioner facing perspective. Cons The cost, it is a lot for a solo practitioner working part-time and I would need the second tier price band as I would typically fall between the first and second tier. I know there is a 3month discount for this but it would need to be that price as the set price if I were to move from Zanda to Jane. Alternatives considered [Zanda (formerly Power Diary)](https://www.capterra.com/p/180530/Power-Diary/) Reason for choosing Jane I chose Zanda over Jane because of the cost of Jane was 3 times the cost that I was paying for using Zanda. Review Source Response from Jane Software May 27, 2026 Thank you so much for this, Stephanie! The care and detail you shared tells me a lot about how thoughtfully you approach your practice. I'm sorry the pricing didn't work out for where you are right now, and understand it's a real consideration for solo practitioners. If anything changes down the road, we'd love to have you. 🙏 AS Andrew S. Canadian Certified Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceeds Expectations " October 31, 2025 5.0 They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time. Pros Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. Cons I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it. Review Source Response from Jane Software November 26, 2025 Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙 SK Srikanth K. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "excellent! " April 2, 2025 5.0 Been very good - reporting and breaks, supervision etc - all help. Charting is also good. Pros Most things - easy, response and easy on the eyes. Cons Needs internal and external communication channels so that we don't have to keep checking whatsapp, messages and emails etc and everything is in one place - or you can integrate these systems in to Jane like whatsapp business. I want a bit more control on billing - every bill is different as we are a small organisation. Place holders in diary - so that the appointment doesn't get sent away immediately. Send later option for invoices, appointments and other communications. Online booking notifications should have a "cc" email to central control as well. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Jane telephone support and also the aethetics. Also had a live demo that really helped - so was able to ask all the questions I had and \[sensitive content hidden\] answered them patiently. Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Old, buggy - customer support was bad and only via emails. Main reason for switch was that there was telephone support - like the one I had to use today and sorted my issue right away! Would not like it if telephone support taken away though - please keep it. Review Source Response from Jane Software April 25, 2025 Srikanth, thank you so much for the thoughtful review! It’s wonderful to hear you’re finding Jane easy to use and visually appealing. I’m so glad the reporting, supervision tools, and charting have been helpful for you and your team. We also really appreciate your feedback on how we can make Jane even better. I’m happy to share that we’ve recently released our first version of 1:1 Secure Messaging for provider-patient communication—and it’s super helpful to know you’re looking for more tools like this. You shared some really thoughtful and creative suggestions! Supporting clinics like yours in the best way we can is our goal, and input from the community means the world to us. Thanks again for trusting Jane to help run your clinic and for letting us play a small part in the important work you do. We’re cheering you on! – Caitlin, on behalf of the Jane Team Breanna G. Onboarding coordinator Medical Practice Used the software for: 6-12 months ### "Useful medical CRM" June 26, 2026 5.0 With some room to improve, it seems like a great platform for all medical companies. There’s some features that seem like no-brainer improvements. I hope they take my feedback. Pros The user interface is fairly friendly and easy to learn. It’s secure and does the job. Setup for new patients is fairly simple though there’s clear ways it could be improved. Seems like Jane has forums to support its customers with suggestions for features. Its value for the cost is workable for a company our size of about 30 employees. It makes booking appointments and changing them easy for customers. Cons It does not talk to dynamics. I wish you could automatically send consent forms with pre design messages rather than having to copy and paste them from our SOPs Review Source Response from Jane Software July 16, 2026 Thanks for the detailed feedback, Breanna. Love to hear the interface feels friendly for your team, especially with new patient setup being part of daily onboarding work. We hear you on wanting more integrations to connect to Jane, and share that wish! While Dynamics isn't something we're integrating with right now, we always love hearing what tools our customers want to see linked up to make their day smoother. Also appreciate how you laid out your feedback so clearly about the challenges with consent forms. Above all else, thank you for giving the Jane team the honour of supporting your practice 🩵 SS Shaun S. Medical Office Assistent Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support" June 4, 2026 5.0 Our overall experience with Jane has been very positive. The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. The online booking system is convenient for patients, and the software is easy to train staff on. Customer support has consistently been helpful and responsive whenever we have needed assistance. Jane continues to be a valuable tool for managing day-to-day clinic operations. Pros Jane is intuitive, easy to navigate, and designed specifically for healthcare clinics. Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. The customer support team is responsive, knowledgeable, and provides clear explanations when questions arise. The user interface is clean and easy for both administrative staff and practitioners to learn. Cons Certain billing and multi-location workflows can be limiting for larger or growing clinics. For example, practitioners who work across multiple locations with different billing requirements may encounter configuration challenges. Additional flexibility in these areas would be beneficial. Review Source Response from Jane Software June 9, 2026 Thank you for taking the time to share such a lovely review, Shaun, and for two-plus years! We're really glad to hear Jane has been working well with your team day to day, and that support has shown up when you've needed it. Those moments often matter the most. The billing and multi-location limitations you're describing are helpful pieces of feedback to read, and we appreciate you naming them. Those needs can get genuinely complex for growing clinics, and that kind of input shapes where we focus in the future, so we'll share that with the team who works on insurance. We appreciate you trusting Jane with the honour of helping you run a busy practice, and hope we can continue to show up for you whenever you need. 🩵 Nicole L. Physiotherapist Medical Practice Used the software for: 2+ years ### "Clean and Simple (in a good way)" March 30, 2026 5.0 Really a quality product. The user experience is great as either a client or a practitioner. It is intuitive, well laid out, and still has most (if not all) the features needed for an EMR/scheduling/billing system without being too messy to look at. Pros The clean layout and ease of use are Jane's strong points. It is easy to toggle back and forth between different segments and the mobile vs. desktop versions are fairly seamless. Cons The biggest downside to working with Jane is the setting up of charting options. The search among global users is a good feature but it would be nice if Jane came up with some really well designed stock/set options to start with. Otherwise it takes a long time and is a bit tedious to get it right at first. Review Source Response from Jane Software April 14, 2026 "Clean and simple in a good way" is honestly one of the nicest things you can say about a piece of software. 😅 Thank you, Nicole! Two years in, 10/10 recommendation, and Jane still holding up for you day to day...that genuinely means a lot to us. The note about charting setup taking some effort to get right is fair, and the idea of more thoughtfully designed starting templates is a good one we'll pass along to the Product team. We're so grateful you chose Jane 💙 It's truly been a pleasure supporting your clinic, and we hope that continues for years to come. Yugma S. Assay development and integration technician Biotechnology Used the software for: 6-12 months ### "Appoinment scheduling Application" May 19, 2026 4.0 Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly Pros Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. Cons At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. Review Source Response from Jane Software May 27, 2026 Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! RM Reuben M. Doctor Alternative Medicine Used the software for: 1-2 years ### "Jane Review" February 2, 2026 4.0 Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes. Pros Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into. Cons Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Reuben. It's really great to hear that scheduling, charging, and the ongoing updates made Jane feel like a smooth fit for your practice. Insurance billing is one of those areas we know can be genuinely challenging, and the multi-step process not feeling intuitive is fair feedback. The team is always listening, and feedback like this is part of how Jane keeps getting better. If you ever want to share more, we're always open to hearing it. If you ever find yourself revisiting things down the road, we'd love to have you back. Wishing you all the best in the meantime. 😊🩵 GS Gordie S. Counsellor Mental Health Care Used the software for: 1-2 years ### "Exceptional Value" May 1, 2026 5.0 Responsive, kind, and knowledgeable team. The platform makes admin and ethics much easier, so that I can focus on my clients and work-life balance. Pros The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with. Cons I wish that there was a better annual discount, especially for individuals who are in the process of launching their business. Review Source Response from Jane Software May 7, 2026 Gordie, thank you so much for this. "Ethically and efficiently" is a combination we really care about, so hearing that Jane is helping you run your practice that way, and giving you more space to focus on your clients and your own balance, is genuinely meaningful to us. 💙 The support team will be thrilled to hear the kind words too. They work hard to show up that way. We're really grateful you chose Jane to support your practice, and we're glad it's been worth it so far. ☺️ Stephen B. Customer Service Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Platform for our Network" May 19, 2026 5.0 So far so good. We would love to partner with this great platform to offer to our network of providers. So far working with them has been very professional. Pros So far I love the professional interactions with support. They have responded quickly, and have not thrown up any roadblocks. Can do, is what I love about them. Cons Whats not to love! The support has been top notch. We are looking for an EHR partner to offer to our network. Our providers have asked for Jane! Review Source Response from Jane Software May 27, 2026 Your providers have asked for Jane! What a compliment 🥹 Thank you so much for taking the time to share such a thoughtful review on your experience with Jane. The "can do" spirit you mentioned is something we take a lot of pride in, and the experience you've had with our team so far is the same one your providers would get every day. It's truly an honour that you're evaluating Jane as a potential fit for your network, and we hope we can continue to delight you and your team. 💙 KL Kimberly L. Founder CEO LMBT, MLDP, MMP Medical Practice Used the software for: Less than 6 months ### "Emerald Compassionate Legacy Review" July 9, 2026 5.0 Amazing , professional , caring and kind polite, attentive in listening and constructive consistent. Pros Customer support! 100%The customer support has been absolutely amazing. I chose the right booking ap Cons I can’t. Think of anything right now .., I’m really new to Jane,app ( booking )I just signed on Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I’m more of a clinical medical practice. Review Source Response from Jane Software July 17, 2026 Thank you so much for sharing this lovely review, Kimberly, and congratulations on getting your practice up and running! 🥰 It's wonderful to hear the customer support team made such a strong first impression, we'll be sure to let them know how much it meant to you. Since you're just getting going with Jane, there's likely still plenty to discover, but we're so glad it's already felt like the right fit so far. Thanks again for taking the time to write this so early on. 💙 KG Karen G. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Jane Website is exciting new merger" November 14, 2025 5.0 Excellent! Any problems and the customer service resolves same day if not same hour! They are always so patient Pros I love that clinic sites has merged as Jane Website. It’s seamless and customer service is excellent! Cons Billing individual clients in a group booking. It’s difficult to navigate but customer service walked me through it Review Source Response from Jane Software November 28, 2025 Karen, thank you so much for this thoughtful review! We’re so glad to hear that the merge to Jane Websites has felt smooth on your end and that you're enjoying this new journey. The Jane Websites team has put so much care into the experience, and it means a lot to hear it’s paying off, I’m going to pass this along to them. 💙 Really appreciate you flagging the billing flow for group bookings too. We're glad support helped you through, and we appreciate the feedback on how that could be easier. Thank you for giving Jane the opportunity to support your clinic. We hope we can continue to add delight to your days for years to come. :) HC Heather C. Office Administrator Alternative Medicine Used the software for: 2+ years ### "I recommend Jane " March 2, 2026 5.0 Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. Review Source Response from Jane Software March 26, 2026 Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 VP Veronica P. LCSW Mental Health Care Used the software for: I used a free trial ### "Jane is the one and only!" June 8, 2026 5.0 It has been a great experience learning the system. I was given the opportunity to continue to test it until I decide to sign up. Pros Easy to use, customer support is amazing, and the price is reasonable. I just met with Tony this morning and he did an amazing job explaining different features. Cons As a Spanish speaking provider, I wish Jane had a feature where o can automatically change the language to ensure my Clients receive all notifications and documents in Spanish. Review Source Response from Jane Software June 11, 2026 "The one and only" right back at you, Veronica! 🥰 So glad to hear your time testing out Jane so far has been a great experience, and it's wonderful to hear Tony made such an impression. We'll be sure to pass that along to him. 🩵 Your note about Spanish-language support is something we hear from our Spanish-speaking practitioners (and those who serve Spanish speaking communities) and we really appreciate you naming it. It's the kind of feedback that helps shape where we go next. It's an honour to be in the running to help support your practice, and we hope we get to make it official soon! Tanya D. President Retail Used the software for: 6-12 months ### "Great Program" July 13, 2026 5.0 Pros I like that it keeps track of my appointments, allowing me to make them and check them. Also keeps documents needed and allows for video calls. Cons I honestly can't really think of anything that I do not like about this application. It works great for what I need it for. Review Source Response from Jane Software July 17, 2026 Thanks for sharing this! It's great to hear Jane's made it easy to keep track of appointments, access documents, and join video calls all in one place. Sounds like it's been a smooth experience for you, and we love to hear it. 🩵 AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.