--- title: "Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jane the right Mental Health EHR solution for you? Explore 534 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178984/Jane-App/reviews/" page_type: "reviews" language: "en" --- Jane 4.8 (534) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 KK Kristen K Co-Owner and Doctor of Physical TherapyHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules.“ May 28, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 AS Angela S PsychotherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do“ July 17, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility.“ May 19, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “Additionally, integration with highly specialized tools or systems is not always as flexible as needed.“ May 19, 2026 GS Gordie S CounsellorMental Health Care, Self-employedUsed the software for: 1-2 years. “The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with.“ May 1, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 534 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Debbie C. Counsellor Mental Health Care Used the software for: 2+ years ### "Jane was more than I hoped for " April 3, 2026 5.0 I looked at other software, but found Jane outstripped it related to ease of use, costs and provision of services for the basic level. Well beyond that I loved the community of practitioners sharing templates, and Jane App sharing what it was learning & doing re: aiming for "delighted" clients! Pros I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired! Cons Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Availability of video telehealth along with basic package rather than added expense. Review Source Response from Jane Software April 14, 2026 Five years. That's not nothing... that's five years of client files, appointments, sessions, and all the work that goes into running a practice as a solo counsellor. Thank you for trusting Jane through all of it. Reading that Jane made your life simpler, that the team showed up when you had questions, and that we got to be even a small part of your retirement milestone, that means more to us than we can say. 🫶 The delight we try to put into this work doesn't always get seen, so knowing it landed for you is really special to hear. And the community piece: practitioners sharing templates, learning from each other, growing together; that's one of our favourite things about what Jane has become, and it exists because of people like you who showed up and contributed to it. We wish you the most wonderful retirement, Debbie. You spent your career helping people through some of their hardest moments. We hope this next chapter brings you everything you gave to others. 💙 KK Kristen K. Co-Owner and Doctor of Physical Therapy Hospital & Health Care Used the software for: 1-2 years ### "WMPT loves Jane!" May 28, 2026 5.0 Seamless, painless, and actually enjoyable. We left our zoom call with \[sensitive content hidden\] beaming today. I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules. It was SO helpful. Pros What is there not to like?! Every time we have a question, either Jane chat or an actual representative is quick, responsive, genuinely nice, and knows their product backwards and forwards. The interface of Jane is extremely intuitive and customizable. They continually are asking users how they can improve their product and then actually acting upon that input with effective changes. LOVE LOVE LOVE Jane!! Cons nothing! - I seriously can't recommend this medical records and booking system enough to my colleagues. Switched from [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) opened up my own business and had the ability to choose what MR system I could use. Review Source Response from Jane Software June 5, 2026 Kristen, this made me smile so much. "Seamless, painless, and actually enjoyable." We'll take it! 😄 That Zoom call is often the first real chance we get to connect with a clinic and learn about your practice and needs...that's the whole point.The fact that it felt different from how other companies show up, that it was genuinely useful and not just a check-in box, means everything to us. We're so glad the team got to connect with you and help work through some of those things that had been sitting on the back burner. 💕 The enthusiasm you've brought to this review matches the enthusiasm WMPT clearly brings to your practice. Thanks for trusting Jane, for giving our team the honour of supporting your clinic, and for taking the time to share this so generously. 🙏 AS Angela S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Using since I switched to virtual in 2021" July 17, 2026 5.0 extremely happy with Jane and their bursury program that helps me help other people. I would recommend this program over any other, although I haven't tried any others and have no interest in switching Pros Very user friendly and when I still can't figure it out...someone walks me through it any time of the day and there are tutorials as well Cons I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do Review Source Response from Jane Software August 13, 2026 Thank you so much for taking the time to leave such a lovely review, Angela! It's wonderful to hear that our resources are helping you out, whether that's our Support team walking you through things any time of day, or catching up on a tutorial when you have the odd spare moment. You put it in a really thoughtful way, that Jane meets you where you're at. The bursary program is one we care about deeply too, it's a chance to give back to practitioners who give so much to their own communities through the care they provide. Drop a note to support@jane.app so the team can walk you through the mobile setup directly to help you get logged in on your phone in a pinch! Thank you so much for not only this review, but for two years of trust, and for the work you're doing. 🩵 JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. IW Ike W. Chiropractor Owner Medical Practice Used the software for: 2+ years ### "Love this software" May 21, 2026 5.0 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Pros The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane user friendly. cost. always improving and keeping up with features and technology Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Seamless was not a good software and so many of my colleagues raved about Jane Review Source Response from Jane Software June 5, 2026 Ike, thank you so much for taking the time to leave such a glowing review of your experience with Jane! Hearing that Jane's AI Scribe is making your documentation more accurate is genuinely exciting. That's exactly the kind of thing we've been working hard to get right, so it's great to know it's landing well in practice. 😊 That note about your patients complimenting the scheduler is also really lovely to hear. ☺️ Your con is a fair one too. Having to recreate reports from scratch every time adds unnecessary friction, and it's good context for us to have. We're always looking at ways to make workflows like that smoother and know reporting can still get better in so many ways, so we appreciate you naming it. Thanks for trusting the team to take care of you, and for the honour of allowing Jane to support you in running your clinic. A 10/10 from a solo practitioner who's been with us for over two years genuinely means a lot. 🙏 KP Kimberly P. CEO Nurse Practitioner Alternative Medicine Used the software for: 1-2 years ### "Best customer service in the industry. " June 4, 2026 5.0 I have had a great experience with Jane especially now that they are truly upping their game with new features that are highly competitive with other companies. Pros The best customer service! I call, they answer, problem gets solved - every time. They are always patient, and genuinely kind. Cons I wish I was able to pull reports in different more detailed ways that include types of services. And maybe I can but don't realize it. Alternatives considered [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Jane the aesthetics and customer service. I wanted a NON medical looking platform. Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) It wasn't robust enough for what I needed. Review Source Response from Jane Software June 9, 2026 This genuinely made us smile, Kimberly! 🩵 Hearing "I call, they answer, problem gets solved" come back to us like that, well, I'd say that's the support team in a sentence. Fair feedback on reporting, it's an area we're always looking to improve. If you're looking for a report to pull types of services, you may find the Product Performance report helpful, but if that doesn't meet your needs, feel free to give the team a shout through support@jane.app and they'd be happy to help. Thank you for the honour of allowing Jane to be part of how you run your clinic. We hope we can continue to meet that bar for you. 🫶 Stephanie Q. Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Excellent Customer Support - Give \[sensitive content hidden\] 10/10 stars!" May 11, 2026 5.0 \[sensitive content hidden\] was absolutely lovely, extremely knowledgeable on the product with a lot of experience. She gave me an in-depth exploration of the platform, was very warm friendly and if the price was more comfortable for me I would definitely gone with the move from Zanda to Jane. Pros Customer support, User Interface, Customer Support, Ease of Use, the thought that has gone into the product both from a client and practitioner facing perspective. Cons The cost, it is a lot for a solo practitioner working part-time and I would need the second tier price band as I would typically fall between the first and second tier. I know there is a 3month discount for this but it would need to be that price as the set price if I were to move from Zanda to Jane. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Reason for choosing Jane I chose Zanda over Jane because of the cost of Jane was 3 times the cost that I was paying for using Zanda. Review Source Response from Jane Software May 27, 2026 Thank you so much for this, Stephanie! The care and detail you shared tells me a lot about how thoughtfully you approach your practice. I'm sorry the pricing didn't work out for where you are right now, and understand it's a real consideration for solo practitioners. If anything changes down the road, we'd love to have you. 🙏 AD Angelika D. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "One of the best things I have done operationally in clinic" August 6, 2026 5.0 Jane gave my clinic an operational and professional uplift. It freed up a lot of time and energy which was more than an offset for its cost. It was fun to work with both during charting and operational tasks, and patients loved it too. They could book and change appointments, pay, download documents that I wanted them to have (letters, exercise prescription, MRI reports etc), they received forms to fill in and appointment reminders. All and every contact looked professional and modern. I probably only used half of what the software could have done for me and when I was out of my depth, Jane's customer service was super helpful and personal. I dealt with the same person for years, despite that, the team kept growing and others joined the team. Pros I am writing this in the past tense, as I have retired 2 years ago and finally decided to stop my software subscription with Jane. Jane really did run my clinic. I used already a clinic software when I switched to Jane some years ago, but Jane was a game changer. All trivial (but important) tasks were all of a sudden automated: appointment reminders, Covid-screening forms (of it's day), intake forms etc.. I could tailor both forms that got sent out, and that I used when taking notes in an instant. Printing invoices / receipts after a treatment no longer needed my receptionist's help and was done in a second's time. It looked professional and was always accurate. Once the feature of making or changing appointments online became available, I embraced it as I seemed to have a lot of late night emails asking for appointments. I could tailor who can book or change online with what notice and conditions. I could also determine what they would see, how busy or empty a shift was etc. Jane as a software has changed and improved all the time. But Jane wasn't just a software, as there is a Jane community behind it. There are empowering webinars, newsletters, and solution focused groups, all with the same objection of perfecting supportive patient care, good note keeping and smooth clinic operation. I still remember the first time I used the app on my mobile phone while at tennis to check my dairy, and book in my tennis opponent that got injured. I also liked that I could amend a chart long after I got home and remembered that I never wrote down that extra information the patient told me when he was leaving the clinic. Cons My patients could pay online for their appointments with Stripe (which was good) but I would have preferred it if the payment could have been taken with my own card machine SumUp as I found Stripe was lacking payment information that I could easily get with SumUp. Also, I liked using Jane diary so much, that I started to use it for appointments of a different kind, such as staff meetings, interviews, clinic maintenance appointments for builders/cleaners etc. Unfortunately, there was no way of searching for these diary entries other than manually. Perhaps that is a function that will come in the future. Review Source Response from Jane Software August 18, 2026 Reading this made our week here at Jane, maybe our month. 😭💙 It's been shared with the whole team. Thank you, Angelika, for taking the time to write something this thoughtful, a couple of years after retiring, and for the years of trust you put into Jane to help run your practice. Hearing that Jane was part of your clinic for that long, not just on the software side, but the community too, the people behind it, means a lot to read as community is so important to us here. The image of booking in your tennis opponent after an injury, or amending a chart from home because you remembered something a patient mentioned on the way out, is exactly the kind of relief we hope Jane provides to providers who give so much of their time to patient care. Congratulations on your retirement, and thank you for the honour of spending part of your career with Jane. We'll miss having you in the Jane community, and we hope you'll reach out again one day. BW Barbara W. Office Manger Alternative Medicine Used the software for: 6-12 months ### "Transitioning made easy." August 18, 2026 5.0 Excellent. I would recommend Jane to any chiropractic office. There were many features that, in the 6 months that we were using Jane we did not access but, had we planned on continuing in practice, would have been most beneficial. Pros Actually speaking with a living human was such a bonus and they were always most helpful and nevery judgemental regardless of how silly my questions were. Even the chat was easy to use and, assuming my questions were detailed and well thought out, very specific and helpful in the answers. Cons After 35 years of using one program, it took some time to become comfortable with Jane but, had I been younger and more adaptable, it would have been an easy transition. Review Source Response from Jane Software August 26, 2026 Aw Barbara! Thank you for taking the time to share this, especially for being honest about what a transition after 35 years with one program actually feels like. We're glad the human side of support came through so clearly, on the phone and in chat. That's the part of the job our team cares most about getting right, and it's good to hear it landed that way for you. ☺️ The adjustment curve you describe makes complete sense. Moving off a system you'd used for three and a half decades is a real undertaking, no matter how good the new one is. And we appreciate you flagging the features you didn't get to explore. Not every practice uses everything in the first few months, and knowing that gap exists matters. We're so grateful you gave Jane a try, and we wish you well, no matter what's ahead. 🩵 KL Kimberly L. Founder CEO LMBT, MLDP, MMP Medical Practice Used the software for: Less than 6 months ### "Emerald Compassionate Legacy Review" July 9, 2026 5.0 Amazing , professional , caring and kind polite, attentive in listening and constructive consistent. Pros Customer support! 100%The customer support has been absolutely amazing. I chose the right booking ap Cons I can’t. Think of anything right now .., I’m really new to Jane,app ( booking )I just signed on Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I’m more of a clinical medical practice. Review Source Response from Jane Software July 17, 2026 Thank you so much for sharing this lovely review, Kimberly, and congratulations on getting your practice up and running! 🥰 It's wonderful to hear the customer support team made such a strong first impression, we'll be sure to let them know how much it meant to you. Since you're just getting going with Jane, there's likely still plenty to discover, but we're so glad it's already felt like the right fit so far. Thanks again for taking the time to write this so early on. 💙 MP Maurice P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane.App: The best EHR system I've ever dealt with" October 22, 2025 5.0 Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features Pros Pricing is great, booking for clients is simple and customer support is top notch. Insurance billing is simple and the fact that it is cloud based is a huge plus. Cons Some features aren't implemented well, and there is a lot of customization needed to make the service workable. It works out of the box, just may not be exactly what you need. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Reason for choosing Jane Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) horrible customer service, high fees, frequent crashes, server based, not intuitive. Review Source Response from Jane Software November 26, 2025 Hi Maurice, thank you for such a kind and thoughtful review! It’s great to hear that Jane has been straightforward to set up and that insurance billing and client booking have been smooth in your experience. Your feedback about customization is really helpful, and we’d love to learn more about which features you’d like to see improved. Everyone’s workflow looks a little different, and it’s something our team continues to listen to as we add flexibility and functionality. We’re so glad Jane has made things simpler for your practice. It’s an honor to be part of your day-to-day, and we hope to continue supporting your team and clinic as you grow. 💙 KK Kibu K. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplicity" April 27, 2026 4.0 Very good on boarding experience with Britt Not complicated to use Overall I like how simple it is to access reports Pros Ease of use simplicity with all the trimmings Reports are accessible Not very expensive so it makes life as an owner that much better. Cons Too early to say but I would like to see a way as owners, where the admin is screened from checking out the total earnings, total clinic income, payouts, etc as this should be private, for the owner's eyes only. Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Too complicated, too expensive, difficult to access records Review Source Response from Jane Software May 7, 2026 Welcome to Jane, Kibu! 🥳 So glad the onboarding experience with Britt set you up well, and that the simplicity and reporting have been making life easier as an owner. That's always something that we never get tired of hearing. The feedback on financial visibility for admins vs. owners is valid and heard. It's something we're aware of and actively thinking about, so it's helpful to hear it from someone in the thick of it. Thanks for sharing it, for the 10/10, and most of all, for the honour of allowing Jane to support you and your clinic 💙 LS Lauren S. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "User friendly and functional but expensive " May 30, 2025 3.0 It was easy to set up and really user friendly. Customer service was responsive and available. As a new business though, it was just too expensive. Pros Very user friendly and has all the features one would want. I appreciate that they have direct billing functionality and online booking. Easy to create forms and manage schedule. Cons The price structure is really frustrating for a sole practitioner. They seem to be targeting big practices. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane I originally chose it because it’s really popular in my field and many suggest it. Review Source Response from Jane Software June 27, 2025 Hi Lauren, thank you so much for taking the time to share your experience with Jane. We’re so glad to hear that you found things easy to use and that features like direct billing, form creation, and online booking helped support your new practice. It’s also lovely to hear that our support team was responsive and available when you needed them. We really appreciate your candid feedback on pricing. We know that starting a new business as a solo practitioner comes with a lot of decisions, and expenses, and we understand that cost can feel like a barrier in those early days. Jane works with solo practitioners and larger clinics, so we'd love to hear where we can do better for you. If you're ever up for sharing more, feel free to reach out to our support team. Thank you again for giving Jane a try. We’re wishing you all the best as your practice grows! -Caitlin, on behalf of Jane Breanna G. Onboarding coordinator Medical Practice Used the software for: 6-12 months ### "Useful medical CRM" June 26, 2026 5.0 With some room to improve, it seems like a great platform for all medical companies. There’s some features that seem like no-brainer improvements. I hope they take my feedback. Pros The user interface is fairly friendly and easy to learn. It’s secure and does the job. Setup for new patients is fairly simple though there’s clear ways it could be improved. Seems like Jane has forums to support its customers with suggestions for features. Its value for the cost is workable for a company our size of about 30 employees. It makes booking appointments and changing them easy for customers. Cons It does not talk to dynamics. I wish you could automatically send consent forms with pre design messages rather than having to copy and paste them from our SOPs Review Source Response from Jane Software July 16, 2026 Thanks for the detailed feedback, Breanna. Love to hear the interface feels friendly for your team, especially with new patient setup being part of daily onboarding work. We hear you on wanting more integrations to connect to Jane, and share that wish! While Dynamics isn't something we're integrating with right now, we always love hearing what tools our customers want to see linked up to make their day smoother. Also appreciate how you laid out your feedback so clearly about the challenges with consent forms. Above all else, thank you for giving the Jane team the honour of supporting your practice 🩵 KV Karen V. Administration Health, Wellness and Fitness Used the software for: 2+ years ### "Help Line Experience -Knocked it out of the park. Excellent!!!!" June 16, 2026 5.0 It was fantastic and have already shared my awesome experience with other pts and staff members. Way to go Jane team for your excellent customer service. Pros The associate I spoke to was pleasant, humorous, patient and very knowledgeable. Directed me exactly to my issue, walked me through how to take care of the issue and set it up and then did a test run with the new TedTest pt. Cons Nothing. Can only say good things. Experience was fantastic and this is the second time using the phone help line Switched from [PMPeople](https://www.capterra.com/p/204655/PMPeople/) User friendly and up to date technology. Review Source Response from Jane Software June 26, 2026 So glad the support experience landed the way it did! Knowing the call was pleasant, patient, and actually walked you through everything to make sure it stuck, that's exactly what we want every interaction to look like 🥹 Thanks so much for sharing this, with us and with your patients and staff, and for the honour of allowing Jane to support you and your team 💙 RH Ramona H. Clinic coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Jane is a great team player " January 16, 2026 5.0 Jane is the best option for managing a clinic with 10+ therapists working at the same time. I can alter individual schedules, I let Jane fill cancellation spots using the waitlist, and patients find the system easy to use. It makes managing a busy clinic easier. Pros The best feature is the “shared templates”. It’s a timesaver. You can search by occupation and find hundreds of templates to choose from. You can also edit any pre existing template which saves so much time. Cons If I’m using my iPad or phone to book an appointment that’s taken from the waitlist, I often tap on the wrong time slot and incorrectly book an appointment by 15 min. I wish Jane would give you a quick preview of what I am going to book so I could double check I’ve got the correct time selected but it doesn’t. Review Source Response from Jane Software March 26, 2026 "Jane is a great team player" 🥰 we'll take that title any day, Ramona. Thank you! It's really wonderful to hear that shared templates have been such a time-saver, and that Jane's been a good fit for keeping a busy clinic with 10+ therapists running smoothly. That's exactly what we're here for, and it's an honor to support your practice. The feedback about booking from the waitlist on mobile is genuinely helpful. Accidentally landing on the wrong time slot by a few minutes when you're moving fast is such a real frustration, and I can see how a confirmation preview would help catch that before it's booked. I'll make sure that gets passed along to the right people. Thanks again for two years with Jane and for taking the time to share this. It really does mean a lot. 😊💙 JC John C. Director of Curriculum and Administrations Education Management Used the software for: 2+ years ### "Jane Success For Our School Clinic" October 9, 2025 5.0 Overall, Jane is supportive, and it has been a positive experience for us. We recommend this program for all of our students. Pros We use Jane in a school clinical setting. 12 treatment rooms with 40-60 new students per year. This means we have to train students how to use the program. We have found that Jane is very easy to use in this manner. We also appreciate the customer support and the consistent updates to the system, which include useful features. Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology. Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually. Cons Batching in Jane Payments is not adjustable, and the system strips UTM data in reports. These two things are more concerning for bookkeeping and administration, and do not really impact the end user. Payment batching can span multiple service days, resulting in payments for one day appearing in two separate batches. Depending on your clinic hours. If you're familiar with UTM data, you already understand why this is important for some users but doesn't really impact the daily user. Review Source Response from Jane Software November 26, 2025 Hi John, thank you for such a fantastic and detailed review. It’s inspiring to hear how you’ve integrated Jane into your school clinic to support both students and staff, and that features like reminders and intuitive layouts have made training easier across your team. We really appreciate you sharing your thoughts about batching and data in Jane Payments. Feedback like this is incredibly valuable for our product team, and we’ll be sure to pass it along. We’re so grateful Jane has been a supportive partner in your program, and we love hearing how you’re helping the next generation of clinicians learn with confidence. We hope to continue supporting your team and students for years to come. 💙 VR Verified Reviewer Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch!" April 18, 2026 5.0 So far it's been an amazing experience receiving my demo and I'm very excited to be re-joining Jane as a clinic owner to learn how the system works from this role. Pros Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour. Cons I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations. Review Source Response from Jane Software April 29, 2026 Welcome back to working with Jane, and congratulations on the clinic! 🥳 There's something really special about knowing Jane from one role and then stepping into it as an owner, and we hope it continues to meet and exceed your expectations as you settle in. 🩵 So grateful to have you with us in this new chapter of yours, and looking forward to continuing to support you and your clinic! AP Abbey P. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Great overall experience" May 13, 2026 5.0 Overall my expereince has been very good and i look forward to continue to use Jane throughout my career. Pros Jane has been a great program for me to use at my second clinic and I will always love how easy it is to bill, schedule, and process payments. Cons Sometimes its a bit hard to book clients as well as book in breaks. It would be more helpful to have colourful breaks. Price as well is a bit much. Review Source Response from Jane Software May 27, 2026 It's so wonderful to hear Jane has been a great fit as you've grown, especially as a second clinic is no small thing! We're glad billing, scheduling, and payments have been the easy part, since by nature, those are often some of the trickiest parts of running a clinic. Your feedback on colourful breaks and booking workflow is genuinely appreciated and I'll be sharing with the team. We're so grateful to have the opportunity to help support your clinic, and look forward to hopefully being part of your practice for a long time to come. 💙 EH Emma H. Admin Medical Practice Used the software for: Less than 6 months ### "Jane is great! " April 10, 2026 5.0 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review Source Response from Jane Software April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 SL Sydney L. Lactation Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Mostly good experience with Jane" January 5, 2026 4.0 Pros I use Jane for my lactation consulting practice and I generally like it quite a bit. It makes booking easy, the user interface is pretty easy to figure out, and it connects to my personal calendar on my phone so that I don't miss new appointments that get scheduled. Cons We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other. I also have had some times where the screen blinks the whole appointment on my end. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Sydney. It's really great to hear that booking, the interface, and the calendar sync have been working well for your practice. Those details genuinely matter to us. The Online Appointments issues you're describing are frustrating, and we're sorry those have been part of your experience. Missing audio or video, or a screen blinking through a session, is the last thing anyone needs, especially in the kind of work you do. If you haven't already, we'd love to have our support team take a closer look with you. There are often a few things worth checking together that can make a real difference. You can reach us at support@jane.app anytime. KP Ka’ānohiokalā P. Owner, Licensed Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer support " June 9, 2026 5.0 \[sensitive content hidden\] truly helped beyond the obvious. He made sure he understood NIU Hawai’i business and so he read and so some mistakes which he reported to me even though it was not the topic to discuss- that’s excellent service Pros \[sensitive content hidden\] helped to know NIU Hawai’i business and checked if there were any mistakes in grammar and etc. Cons There’s none at this time. If I would’ve shared to this block it would be more to explain but there’s none to report at this time Review Source Response from Jane Software June 11, 2026 Aloha! Thanks so much for sharing this lovely review. So glad to hear Chris went above and beyond in learning about your business and needs to get your account setup. We hope we can continue to be there for you when you need the team, and it's a true honour to support NIU Hawai’i 🩵 VP Veronica P. LCSW Mental Health Care Used the software for: I used a free trial ### "Jane is the one and only!" June 8, 2026 5.0 It has been a great experience learning the system. I was given the opportunity to continue to test it until I decide to sign up. Pros Easy to use, customer support is amazing, and the price is reasonable. I just met with Tony this morning and he did an amazing job explaining different features. Cons As a Spanish speaking provider, I wish Jane had a feature where o can automatically change the language to ensure my Clients receive all notifications and documents in Spanish. Review Source Response from Jane Software June 11, 2026 "The one and only" right back at you, Veronica! 🥰 So glad to hear your time testing out Jane so far has been a great experience, and it's wonderful to hear Tony made such an impression. We'll be sure to pass that along to him. 🩵 Your note about Spanish-language support is something we hear from our Spanish-speaking practitioners (and those who serve Spanish speaking communities) and we really appreciate you naming it. It's the kind of feedback that helps shape where we go next. It's an honour to be in the running to help support your practice, and we hope we get to make it official soon! AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team Crystal C. Operator Manager Veterinary Used the software for: I used a free trial ### "Wonderful product!" April 23, 2025 5.0 Wonderful! Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model. Pros Simple for clients to log into, easily access information, and create a client profile. Seamless for business integration. Cons Clients can accidentally create multiple profiles, which then would lead to the need for consolidation. Review Source Response from Jane Software May 27, 2025 Hi Crystal, thank you so much for this lovely review! I'm so glad to hear that Jane has been working well for both your clients and your practice, from simple logins to smoothly integrating with your business. It means a lot to know Jane is helping support after-hours bookings and reception workflows in such a meaningful way. You’re also not alone in flagging the challenge of duplicate profiles. It’s very much on our radar right now, and our team has already started brainstorming potential solutions. Your feedback couldn’t have come at a better time, so thank you for sharing it. We’re so grateful for your trust in Jane to help support your practice, and we’re looking forward to continuing to evolve alongside you. – Caitlin, on behalf of the Jane Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.