# Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jane the right Chiropractic solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (515) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 KK Kristen K Co-Owner and Doctor of Physical TherapyHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules.“ May 28, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility.“ May 19, 2026 Yugma S Assay development and integration technicianBiotechnology, 201 - 500 employeesUsed the software for: 6-12 months. “Additionally, integration with highly specialized tools or systems is not always as flexible as needed.“ May 19, 2026 ZS Zach S Doctor of Chiropractic, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us.“ August 24, 2025 Nicole L PhysiotherapistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest downside to working with Jane is the setting up of charting options.“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erica M. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Awesome Scheduling App" April 10, 2026 5.0 Pros I like that Jane is easy to navigate and user friendly. It’s super easy to book an appointment, especially for two different family members. You can easily find upcoming appointments and contact information for the business. Cons So far, there aren’t many things that I don’t like about Jane. I have had a great experience and haven’t come across any issues. Review Source Response from Jane Software April 17, 2026 Thank you for the kind words, Erica! Booking for multiple family members, finding appointments easily, knowing where everything is... it's so great to hear it all feels intuitive. A 10/10 and no cons so far? We'll take it. So glad Jane's been a good fit, and we feel so grateful for the honour of helping you run your practice. 🩵 KK Kibu K. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplicity" April 27, 2026 4.0 Very good on boarding experience with Britt Not complicated to use Overall I like how simple it is to access reports Pros Ease of use simplicity with all the trimmings Reports are accessible Not very expensive so it makes life as an owner that much better. Cons Too early to say but I would like to see a way as owners, where the admin is screened from checking out the total earnings, total clinic income, payouts, etc as this should be private, for the owner's eyes only. Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Too complicated, too expensive, difficult to access records Review Source Response from Jane Software May 7, 2026 Welcome to Jane, Kibu! 🥳 So glad the onboarding experience with Britt set you up well, and that the simplicity and reporting have been making life easier as an owner. That's always something that we never get tired of hearing. The feedback on financial visibility for admins vs. owners is valid and heard. It's something we're aware of and actively thinking about, so it's helpful to hear it from someone in the thick of it. Thanks for sharing it, for the 10/10, and most of all, for the honour of allowing Jane to support you and your clinic 💙 JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. KV Krishna V. Mental Health Clinician Hospital & Health Care Used the software for: 2+ years ### "Finally, a Platform Built for the Practicing Therapist" April 1, 2026 5.0 My experience with Jane has been largely positive with some areas of friction. The scheduling and booking features work exceptionally well, and my clients have responded well to the interface. However, the charting side still leaves room for improvement from a clinical standpoint. On balance, it remains my preferred practice management tool because the strengths outweigh the limitations. Pros From a therapist's perspective, anything that reduces administrative friction before a first session allows me to focus entirely on the therapeutic relationship from the very start. Cons My biggest frustration was the limited flexibility in customizing chart templates. Psychotherapy documentation has very specific needs like charting progress notes, treatment plans, risk assessments, and I found myself working around the system rather than having it fully adapt to my clinical requirements. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Yes, I switched to Jane from a combination of Google Calendar and paper-based intake forms. As my practice grew, that informal system became increasingly unsustainable. Jane offered everything I needed in one dedicated platform, and the transition, while requiring an adjustment period, was absolutely the right move for my practice. Review Source Response from Jane Software April 14, 2026 That title says it all 🥹 and thank you for it. Knowing that Jane is helping reduce the administrative friction before sessions so you can focus on what actually matters is exactly what we're building toward, and the work we find meaning in. The feedback on charting flexibility for psychotherapy documentation is really helpful to hear. The specificity of progress notes, treatment plans, and risk assessments is real, and it's an area we want to keep improving, so we'd always be open to hearing more if you want to reach out to the team. We're really glad Jane has stayed your preferred tool, and we hope to keep earning that. ☺️💙 SS Shaun S. Medical Office Assistent Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support" June 4, 2026 5.0 Our overall experience with Jane has been very positive. The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. The online booking system is convenient for patients, and the software is easy to train staff on. Customer support has consistently been helpful and responsive whenever we have needed assistance. Jane continues to be a valuable tool for managing day-to-day clinic operations. Pros Jane is intuitive, easy to navigate, and designed specifically for healthcare clinics. Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. The customer support team is responsive, knowledgeable, and provides clear explanations when questions arise. The user interface is clean and easy for both administrative staff and practitioners to learn. Cons Certain billing and multi-location workflows can be limiting for larger or growing clinics. For example, practitioners who work across multiple locations with different billing requirements may encounter configuration challenges. Additional flexibility in these areas would be beneficial. Review Source Response from Jane Software June 9, 2026 Thank you for taking the time to share such a lovely review, Shaun, and for two-plus years! We're really glad to hear Jane has been working well with your team day to day, and that support has shown up when you've needed it. Those moments often matter the most. The billing and multi-location limitations you're describing are helpful pieces of feedback to read, and we appreciate you naming them. Those needs can get genuinely complex for growing clinics, and that kind of input shapes where we focus in the future, so we'll share that with the team who works on insurance. We appreciate you trusting Jane with the honour of helping you run a busy practice, and hope we can continue to show up for you whenever you need. 🩵 VR Verified Reviewer Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch!" April 18, 2026 5.0 So far it's been an amazing experience receiving my demo and I'm very excited to be re-joining Jane as a clinic owner to learn how the system works from this role. Pros Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour. Cons I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations. Review Source Response from Jane Software April 29, 2026 Welcome back to working with Jane, and congratulations on the clinic! 🥳 There's something really special about knowing Jane from one role and then stepping into it as an owner, and we hope it continues to meet and exceed your expectations as you settle in. 🩵 So grateful to have you with us in this new chapter of yours, and looking forward to continuing to support you and your clinic! GS Gordie S. Counsellor Mental Health Care Used the software for: 1-2 years ### "Exceptional Value" May 1, 2026 5.0 Responsive, kind, and knowledgeable team. The platform makes admin and ethics much easier, so that I can focus on my clients and work-life balance. Pros The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with. Cons I wish that there was a better annual discount, especially for individuals who are in the process of launching their business. Review Source Response from Jane Software May 7, 2026 Gordie, thank you so much for this. "Ethically and efficiently" is a combination we really care about, so hearing that Jane is helping you run your practice that way, and giving you more space to focus on your clients and your own balance, is genuinely meaningful to us. 💙 The support team will be thrilled to hear the kind words too. They work hard to show up that way. We're really grateful you chose Jane to support your practice, and we're glad it's been worth it so far. ☺️ Stephen B. Customer Service Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Platform for our Network" May 19, 2026 5.0 So far so good. We would love to partner with this great platform to offer to our network of providers. So far working with them has been very professional. Pros So far I love the professional interactions with support. They have responded quickly, and have not thrown up any roadblocks. Can do, is what I love about them. Cons Whats not to love! The support has been top notch. We are looking for an EHR partner to offer to our network. Our providers have asked for Jane! Review Source Response from Jane Software May 27, 2026 Your providers have asked for Jane! What a compliment 🥹 Thank you so much for taking the time to share such a thoughtful review on your experience with Jane. The "can do" spirit you mentioned is something we take a lot of pride in, and the experience you've had with our team so far is the same one your providers would get every day. It's truly an honour that you're evaluating Jane as a potential fit for your network, and we hope we can continue to delight you and your team. 💙 LC Lance C. Solution Architect Oil & Energy Used the software for: 2+ years ### "User-friendly appointment management app" April 27, 2026 5.0 Pros User-friendly tool for booking and managing appointments. Nice calendar view that allows you to book by appointment type or practitioner. Cons When booking same-day appointments, many businesses require you to call them rather than booking via Jane. Review Source Response from Jane Software May 7, 2026 Thanks so much for the kind words, Lance! Really glad the calendar view and the online booking experience have been working well for you...it's always been Jane's bread and butter 💙 On the same-day booking piece, that one's actually up to each clinic individually, so it's worth reaching out to them directly if you'd like to book that way. Hopefully that helps! 😊 Madison B. Founder, LMT, CPT Health, Wellness and Fitness Used the software for: I used a free trial ### "Great first experience" May 25, 2026 5.0 Great. The chat for customer service was quick and friendly. \[sensitive content hidden\] helped me understand the issue and escalate it to the correct team, who then responded in a timely manner. I haven't started using Jane but I'm certainly far from disappointed with my first interaction with the software team. I can also tell from the listed functions that it is a good cost value trade. Pros Quick customer service support, issue escalated to correct team and was contacted all within the same day. Offerings seem good for the cost Cons No complaints. The issue was just a software block that occurred when abandoning my sign up months ago then trying today to get my desired URL using the same information. Review Source Response from Jane Software June 5, 2026 Madison, welcome to Jane! Same day escalation and resolution isn't always possible, but when it is, it's because the team is genuinely working hard to make it happen, so I'm glad to hear you got to experience that. 💙 You haven't even started using Jane yet and you're already feeling good about it. That's a wonderful place to be. We hope Jane lives up to that first impression, and we're here if you ever have questions as you get going. ☺️ CS Carrie S. Clinic Manager Alternative Medicine Used the software for: 2+ years ### "Jane software is great!" May 27, 2025 5.0 8/10 worked with Jane for a few years. One of the best software's out there. My experience is a positive one. I would recommend Jane to any new clinic owner. Pros The ability to organize and bill directly and text/ email customers directly from their profiles. It makes follow ups easy. Cons setting the clinic up was a long process. some tasks were tedious but overall was beneficial to switch programs Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Their chances in staffing and quality control declined Review Source Response from Jane Software June 27, 2025 Hi Carrie, thank you so much for this thoughtful and generous review! We’re genuinely thrilled to hear that Jane has made organizing and following up with your clients easier, and that it's been one of the best software experiences you've had. We know that setting up a new system can be a lot, so we really appreciate you sticking with us. Your kind words about the long-term value and your willingness to recommend Jane to other clinic owners truly mean a lot. :) We’re always working to make onboarding smoother and support even stronger, so your feedback helps guide us in all the right ways. Thank you for the honour of letting Jane be part of your team. -Caitlin, on behalf of Jane DS Dona S. Owner Therapist Mental Health Care Used the software for: Less than 6 months ### "Love, Love, Love Jane" February 14, 2025 5.0 I LOVE Jane, to me it is one of the best EHR's out there, I just couldn't afford it. Pros Jane is so very easy to use once you get into it! Cons As an Associate Therapist just getting started in my Private Practice, it is a little pricey. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/) Reason for choosing Jane I just liked it better than the others, and the customization is wonderful! Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I wanted a better EHR that is more customizable to my needs Review Source Response from Jane Software March 8, 2025 Hi Dona. Wow, thank you so much for the glowing review! We LOVE, LOVE, LOVE that you LOVE Jane. 💚 It’s such a joy to hear how easy you’ve found Jane to use and that you think it’s one of the best EHRs out there. Your kind words about the customization really made the whole team’s day. 😊 Starting your own practice is such an exciting time, and we can absolutely understand how every expense adds up. Have you had a chance to check out our Balance Plan yet? It was created specifically with practitioners like you in mind who are building their client base or working part-time. It’s also flexible, so you can move plans whenever your practice grows. Either way, we're always open to listen to more feedback if you have it. Thanks again for taking the time to share your experience with us. It truly means the world that you’ve trusted Jane to help support your practice. We're always here cheering you on, and hope to see you again! -Caitlin, on behalf of Jane LS Lauren S. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "User friendly and functional but expensive " May 30, 2025 3.0 It was easy to set up and really user friendly. Customer service was responsive and available. As a new business though, it was just too expensive. Pros Very user friendly and has all the features one would want. I appreciate that they have direct billing functionality and online booking. Easy to create forms and manage schedule. Cons The price structure is really frustrating for a sole practitioner. They seem to be targeting big practices. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane I originally chose it because it’s really popular in my field and many suggest it. Review Source Response from Jane Software June 27, 2025 Hi Lauren, thank you so much for taking the time to share your experience with Jane. We’re so glad to hear that you found things easy to use and that features like direct billing, form creation, and online booking helped support your new practice. It’s also lovely to hear that our support team was responsive and available when you needed them. We really appreciate your candid feedback on pricing. We know that starting a new business as a solo practitioner comes with a lot of decisions, and expenses, and we understand that cost can feel like a barrier in those early days. Jane works with solo practitioners and larger clinics, so we'd love to hear where we can do better for you. If you're ever up for sharing more, feel free to reach out to our support team. Thank you again for giving Jane a try. We’re wishing you all the best as your practice grows! -Caitlin, on behalf of Jane TW Tricia W. Clinical Traumatologist Mental Health Care Used the software for: 2+ years ### "Thank you Jane team" December 31, 2024 5.0 I have recently returned to Jane after a three-month break and I LOVE it all over again. The team was so helpful in bringing me back; answering all of my questions even when I thought I had asked them all and found more! Pros Ease of use for clinician and client, availability to create surveys for clients to fill out, or for clinicians to use valuable measures online, helpful team members who are qualified to answer any questions. Cons there really isn't much I don't like about Jane. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Ease of use with Jane and the helpful knowledge of the staff Switched from [GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/) it was an awful experience for both clinician and client Review Source Response from Jane Software January 24, 2025 Hi Tricia, and welcome back! Thank you so much for sharing such a thoughtful and detailed review—we’re incredibly grateful to have you with us again! :) It’s wonderful to hear that the team was able to make your return smooth and stress-free. We’ll be sure to pass on your kind words to the Support crew—they love hearing how their work makes a difference! We’re so glad you’re finding Jane easy to use for clinicians and clients, especially features like surveys. It’s a big focus for us to ensure Jane is meeting as many of your needs as possible, so it’s always rewarding to see feedback like yours. We love to learn what we can continue doing to make sure Jane feels like the best fit for your needs, hopefully for years to come! Thank you again for trusting Jane to help you run your clinic. It’s a privilege to support such dedicated clinicians like you—and we’re so happy you can focus on doing what you do best, caring for your clients. -Caitlin, on behalf of Jane LC Louis C. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Jane on Broadway " April 6, 2026 5.0 My overall experience has been very good, but I will admit that I have never used another system so I do not have a basis for comparison with your competition. When I socialize with colleagues I do recommend it to them. Pros There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit. Cons I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine. Review Source Response from Jane Software April 14, 2026 Thank you for this, Louis, and for recommending Jane to your colleagues! That kind of word-of-mouth really means a lot to us ☺️🩵 It's great to hear that online booking, Jane Payments, and chart note templates are making a real difference in your day-to-day. The feedback on the patient ledger and co-insurance balances is noted, and being able to see that information at a glance is a reasonable ask. We'll make sure that gets to the right people on our end. We hope we have the honour of supporting your clinic into the future, even if you've never worked with another system ;) RH Ramona H. Clinic coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Jane is a great team player " January 16, 2026 5.0 Jane is the best option for managing a clinic with 10+ therapists working at the same time. I can alter individual schedules, I let Jane fill cancellation spots using the waitlist, and patients find the system easy to use. It makes managing a busy clinic easier. Pros The best feature is the “shared templates”. It’s a timesaver. You can search by occupation and find hundreds of templates to choose from. You can also edit any pre existing template which saves so much time. Cons If I’m using my iPad or phone to book an appointment that’s taken from the waitlist, I often tap on the wrong time slot and incorrectly book an appointment by 15 min. I wish Jane would give you a quick preview of what I am going to book so I could double check I’ve got the correct time selected but it doesn’t. Review Source Response from Jane Software March 26, 2026 "Jane is a great team player" 🥰 we'll take that title any day, Ramona. Thank you! It's really wonderful to hear that shared templates have been such a time-saver, and that Jane's been a good fit for keeping a busy clinic with 10+ therapists running smoothly. That's exactly what we're here for, and it's an honor to support your practice. The feedback about booking from the waitlist on mobile is genuinely helpful. Accidentally landing on the wrong time slot by a few minutes when you're moving fast is such a real frustration, and I can see how a confirmation preview would help catch that before it's booked. I'll make sure that gets passed along to the right people. Thanks again for two years with Jane and for taking the time to share this. It really does mean a lot. 😊💙 RM Reuben M. Doctor Alternative Medicine Used the software for: 1-2 years ### "Jane Review" February 2, 2026 4.0 Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes. Pros Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into. Cons Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Reuben. It's really great to hear that scheduling, charging, and the ongoing updates made Jane feel like a smooth fit for your practice. Insurance billing is one of those areas we know can be genuinely challenging, and the multi-step process not feeling intuitive is fair feedback. The team is always listening, and feedback like this is part of how Jane keeps getting better. If you ever want to share more, we're always open to hearing it. If you ever find yourself revisiting things down the road, we'd love to have you back. Wishing you all the best in the meantime. 😊🩵 KG Karen G. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Jane Website is exciting new merger" November 14, 2025 5.0 Excellent! Any problems and the customer service resolves same day if not same hour! They are always so patient Pros I love that clinic sites has merged as Jane Website. It’s seamless and customer service is excellent! Cons Billing individual clients in a group booking. It’s difficult to navigate but customer service walked me through it Review Source Response from Jane Software November 28, 2025 Karen, thank you so much for this thoughtful review! We’re so glad to hear that the merge to Jane Websites has felt smooth on your end and that you're enjoying this new journey. The Jane Websites team has put so much care into the experience, and it means a lot to hear it’s paying off, I’m going to pass this along to them. 💙 Really appreciate you flagging the billing flow for group bookings too. We're glad support helped you through, and we appreciate the feedback on how that could be easier. Thank you for giving Jane the opportunity to support your clinic. We hope we can continue to add delight to your days for years to come. :) AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team Crystal C. Operator Manager Veterinary Used the software for: I used a free trial ### "Wonderful product!" April 23, 2025 5.0 Wonderful! Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model. Pros Simple for clients to log into, easily access information, and create a client profile. Seamless for business integration. Cons Clients can accidentally create multiple profiles, which then would lead to the need for consolidation. Review Source Response from Jane Software May 27, 2025 Hi Crystal, thank you so much for this lovely review! I'm so glad to hear that Jane has been working well for both your clients and your practice, from simple logins to smoothly integrating with your business. It means a lot to know Jane is helping support after-hours bookings and reception workflows in such a meaningful way. You’re also not alone in flagging the challenge of duplicate profiles. It’s very much on our radar right now, and our team has already started brainstorming potential solutions. Your feedback couldn’t have come at a better time, so thank you for sharing it. We’re so grateful for your trust in Jane to help support your practice, and we’re looking forward to continuing to evolve alongside you. – Caitlin, on behalf of the Jane Team SK Sim K. Program admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Jane - From Experience " January 6, 2026 4.0 It is pretty good tool, provides good value for the money. It is easy to use, all booking, cancellation, forms etc. can be done easily Pros It is easy to use for employees and for the clients, easy to book, see the calender, cancelling appointments and filling forma Cons UI for the mobile device can be approved and navigation among the app for finding forms and services needs to be straightforward Review Source Response from Jane Software March 26, 2026 Thanks for taking the time to share this, Sim! Really glad to hear that the day-to-day stuff, booking, cancellations, the calendar, and forms, has been easy to navigate for both your team and your clients. And it's great to know it's feeling like good value too. The feedback on the mobile experience is appreciated. Making things easier to find and navigate on mobile is something we care about, and notes like yours genuinely help inform where we focus. If you ever want to share more specifics, we'd love to hear them at support@jane.app. 🩵 Jill O. Administrative Assistant - Salon Health, Wellness and Fitness Used the software for: 6-12 months ### "Jane is User Friendly and Great for Scheduling" January 21, 2025 4.0 In my former role as an admin assistant for a salon, I used the Jane app to book appointments, track arrivals, schedule practitioners and other administrative tasks. Pros I enjoyed the user-friendly platform and ability to schedule both client and practitioner calendars in one easy platform. Cons I didn't have any strong cons about Jane. Because we used the platform to schedule salon appointments, we didn't often make use of the "charts" feature, but I can see how that would be beneficial for other industries. Review Source Response from Jane Software March 6, 2025 Hi Jill. Thank you so much for taking the time to leave such a thoughtful review! We’re so glad to hear that you found Jane user-friendly and that it made scheduling for both clients and staff a breeze. It’s wonderful to know that Jane was able to simplify your administrative tasks in your role as an admin assistant at the salon. While Jane isn't often a great fit for salons, your insight is incredibly valuable as we continue to grow and refine Jane to meet diverse needs across different fields. It’s truly an honor to have played a small part in making your workday a little easier, and we’re so grateful for the trust you placed in Jane to help run things. If there’s anything we can do for you in the future or any other feedback you'd like to share, we’d absolutely love to hear from you again. Thank you again, Jill, for sharing your experience with Jane. Wishing you all the best in your future endeavors! -Caitlin, on behalf of Jane VR Verified Reviewer Scribe specialist Hospitality Used the software for: Less than 6 months ### "Jane is awesome!" September 18, 2025 5.0 Jane app is awesome as reported by all my colleague who used different apps for scribe and taking notes Pros Great value for money, friendly snd responsive support, clear updates provided during escalations and great user interface along with notes keeping. Cons Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times. However thr appointments management is spot on if it can club 2 or more Review Source Response from Jane Software November 26, 2025 Hi there, thank you so much for sharing this thoughtful review! It’s wonderful to hear that our support team has been friendly and responsive, and that Jane’s interface and note-keeping tools have been a good fit for your practice. We appreciate you mentioning that resolution times sometimes took longer than expected. That’s helpful feedback for the team, but we’re glad to know that clear updates and communication still made a difference along the way. We’re so happy Jane’s appointment management has been working well for you, and we’re grateful to be part of your workflow. 💙 AD Andrew D. Client Alternative Medicine Used the software for: 1-2 years ### "Janeapp has painful bugs, but works fairly well once you learn the hard way about them, and how to work around them." December 18, 2024 4.0 Generally good as long as I use Chrome, and know about the pages not refreshing bug and how to work around it. Pros That it generally works well and looks good, as long as you don't mind being forced to use Chrome when you don't want to, and work around the other minor-ish bug of having to refresh the page, or quit and reload the browser to have the Documents and/or the appointments pages updated. Cons Being forced to use Chrome. How many professional apps out there actually force one to use a specific browser? Also, as above, at times having to either refresh the page or even quit and then restart the browser to have the Documents and Appointments pages updated. I was suggested to put these in "Feature requests" - but it belongs in bug fixes "requests" as it has caused me grief. Review Source Response from Jane Software December 24, 2024 Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing. That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us. Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying. Thank you again for helping us grow and improve—we truly appreciate your support! -Caitlin, on behalf of Jane + the team CC Cristofer C. Psychologist Mental Health Care Used the software for: 1-2 years ### "The Perfect Software" February 13, 2025 5.0 My thought is that it better last as long as I am in practice, for the next fifty years, because I am NOT switching! Pros I love how seamless everything is, and how simple everything is as well. The charts are customizable and the interface is beautiful. Cons My only complaint is that you can't customize the colours of the interface. Seems like a silly thing to be missing, but other than that, Jane is amazing. Review Source Response from Jane Software March 7, 2025 Goodness, thank you for such an enthusiastic review, Cristofer! We’re absolutely thrilled to hear that you’re loving how simple and smooth Jane is (and we couldn’t agree more about those customizable charts—we’re pretty proud of those too!). It’s fantastic to hear that you’re enjoying the beautiful interface as well. It's always helpful for us to know what features would bring that extra sparkle for our customers, so I'll be sure to pass your feedback about the colours along to our team. Your comment about sticking with Jane for the next fifty years made me laugh out loud, and honestly, it’s the kind of dedication we love to see! We’ll do our very best to stick with you through all the ups and downs of your practice (although we might need a few coffee breaks along the way 😉). Thank you for trusting Jane to help you run your practice -- we’re so grateful to have you in the Jane community! -Caitlin, on behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.