# Page 9 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Jane the right Chiropractic solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews/?page=9 --- Jane 4.8 (490) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Jane ## Showing most helpful reviews Showing 201-225 of 490 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Christiana P. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Terrrific Program, Stellar Support" May 10, 2023 4.0 We have years of improved clinic efficiency because we use Jane. Because of this increased efficiency, our practitioners can better focus on their patients' needs and care. Pros Jane is everything our multi-practitioner health clinic needs to support our patients efficiently. Schedule management, appointment booking, easy charting & EMR management, and billing are all on the same platform. Cons we have not encountered any issues that significantly impede our use of Jane app. Review Source Response from Jane Software May 18, 2023 Wow, Christiana, this review is everything I could ever hope for! It is always great to hear that the scheduling and charting features are easy to use and that using Jane has increased efficiency for your clinic. However, It is incredible that Jane has allowed your practitioners to focus even more on your patient's care. This is Jane's mission, and I am beyond thrilled knowing that this is a reality for you and your clinic :) Thank you for choosing Jane, we are so lucky to have customers like you! -Kim on Behalf of Jane JK Jackie K. Acupuncturist/business owner Alternative Medicine Used the software for: 1-2 years ### "Love Jane!" March 29, 2022 5.0 Amazing customer service and easy to use. Wouldn't try anything else even though it's an expense every month. Pros Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well. Cons Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Jane All in one! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed charting and more features, intake/consent forms Review Source Response from Jane Software April 11, 2022 Hi Jackie, Thanks so much for your review and all the stars! I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :) When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future! Thanks again Jackie and I hope you have an awesome week. Maddie On Behalf of Jane PL Peter L. Owner/acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Jane App is an amazing Practice Management System" April 4, 2020 5.0 I just wanted to take a moment and share how much I appreciate Jane and the whole team. They are an amazing, top-rate organization and their support and customer service are second to none! Their openness to feedback and constant improvements in performance and function make it a pleasure to use the system. My patients love the user experience too! Thank you Jane for always going above and beyond! Pros Integrated EHR, scheduling, billing, accounting functions, integrations with other apps/programs that are highly customizable for every individual or business Cons I would love to see an expansion of the "intake form" feature that would allow customized language for follow up forms to patients such as pain and function surveys, updates of personal/insurance information (I think most clinics do this on a yearly basis), etc. I currently send different surveys regularly, and I use the intake form function for this. Unfortunately, the language is set for new patient intake paperwork. It would be nice to have even just one more category for "Updates" or something like that. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Jane Best combination of features, best customer support in demoing the product, all at a very competitive price Review Source Response from Jane Software April 20, 2020 Hi Peter! What a nice review to read today. I'm so glad to hear that you and Jane are enjoying working together :) Patient Reported Outcome Measures is a great feature request. So many fun and helpful features we could add here, and it's something we're excited about too! Updating insurance information regularly is a great call too. We're doing some development around insurance info collection right now actually - and I'll add this idea of regular updates to the list. We do have "expiring intake forms" which could currently work here (if you create one just for insurance info and set it to expire after 1 year, Jane will automatically send a new one if they book in again after a year of the form being completed). Such good thoughts Peter. Thanks for sharing. And your comments about the team are so appreciated. Thanks for being part of the Jane story Peter. We're lucky to have you. Alison - Co-Founder KRA Karen R A. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Using Jane" July 24, 2020 5.0 I've been doing 'forensic tracking' of old VA claims. It's a tedious data entry process, but the results have been very satisfactory. We plan on training patients to recognize that we can deliver Chinese Medicine through telemed, and Jane's telemed service is so simple and easy, which is going to help. Pros Jane has been a fantastic 'staff member'. Scheduling is a breeze, tracking payments - especially VA payments - is incredibly useful and easy, especially compared to my old, clunky spreadsheet method. Best of all is the telemed feature. I'm also deeply appreciative of Jane's Covid-19 pre-screen process, which has simplified our patient entry. I've copied that template into a new chart template, so that practitioners can screen, on arrival, those patients who forget or are not computer savvy, also simplifying patient entry. Cons I would like to have more flexibility in designing patient communications (eg being able to format text), and in designing chart notes that fit on one page. Like any database, being able to access help depends on knowing what questions to ask. That's been a \*bit\* annoying, but if I really get stuck, I just send an email to Jane, and always get a response within 24 hours. We may go back and forth a bit, but I'm almost always satisfied by the results. Review Source Response from Jane Software July 30, 2020 Hi Karen, Thanks so much for this review today! I just LOVE that you think of Jane as a staff member - part of the team. That's so great. And happy to hear that insurance tracking has been easier for you since you hired Jane. ;) One of my little secrets for searching Jane's guides is to user Google. Google has indexed them all - so if you go to Google and search your question (or keywords) with "Jane App" you will get really relevant and helpful results from our guide. But we'll keep working on making that search easier! For example searching "merging patients Jane App" on Google should get you the guide you're looking for. I'm so glad we get to work together Karen - and so excited that the Online Appointments and covid screening features have helped your practice over the past few months. So glad you've joined the Jane Community. Looking forward to continuing to work together. Alison - Co-Founder KD Katie D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane Saves the Day!" March 10, 2021 5.0 Pros Jane has made our chiropractic office run so much more smoothly than we were able to achieve with other EHR programs. We were able to eliminate unneeded extra pieces of software and have cloud access to be able to securely access patient files and charting from anywhere. Allowing patients to schedule and pay online is a huge plus, and our patients find their interactions with Jane easy to navigate as well! I also love that Jane's customer service is incredibly helpful and responsive. They also allow their users to suggest and vote on feature requests to help Jane's updates move forward in a way that makes the most sense for their user base. Cons There are a few places where I'd prefer to have more control over reporting and data integration with other software. This is not a deal-breaker for us, but does limit us somewhat in how we can present data. Every difficulty that I've run across, I have been able to get a good reason from the people at Jane as to why they were unable to do so (one case was to keep data HIPAA secure) or to find a work-around. Frequently the request is met with "that's on our roadmap to work on." And they DO come through on those promises! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) ChiroTouch was too old and too clunky for what we needed in our smaller, cash-based office. Review Source Response from Jane Software May 18, 2021 Dr. Donovan, I am totally picturing Jane as a superhero right now - thanks for the fun visual :) It's so encouraging to hear that Jane is impacting your clinic in these positive ways. Positive patient feedback too! You do so much for the community as a full-time helper and anything we can do to help you back is the end goal. I am also really happy to hear that you're utilizing our public customer feedback site to tell us more about what you'd like to see in Jane. We'd love if you continue to provide our team with feedback when you run into areas of improvement. Thanks for your continued involvement in Jane's story! Maddie On Behalf of Jane JK Jerrilea K. owner Chiropractor Alternative Medicine Used the software for: I used a free trial ### "switching to Jane" February 9, 2024 5.0 I have just purchased Jane and I am just learning the system. Pros Simple and cost effective to use Jane and it is HIPPA compliant with premade macros. Jane has given me two months to use the Demo and set up my macros while I'm learning Jane. Cons Learning a new system can be difficult to learn Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch is expensive! Difficult to manage macros. Ledger is difficult. I need affordable. Jane offers everything as a bundle that Chirotouch charges individually Review Source Response from Jane Software February 21, 2024 Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice. -Caitlin on behalf of Jane App CZ Christi Z. Director of Operations, Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Service" September 2, 2022 5.0 Great! Pros Customer support reps are always cheerful, patient, and very helpful! Cons A few key features that are present in other platforms are not available in Jane: trigger emails to admin for all scheduling updates (only go to clinician), client portal (not yet finished, but critical need), auto notification when clients complete their intake forms. Such auto-sent emails would be helpful, so we don't have to spend our time looking up information that could be already sent to us. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Jane Recommendation. Ease for client use. Switched from [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Recommended by several clinician friends. More robust to manage a growing business. Review Source Response from Jane Software September 20, 2022 Hi Christi, Thanks for your review! I hope you're having a good week so far :) Your kind words for our support team are so appreciated. Feeling the love over here! I'd really like to hear more about your thoughts on a Client Portal. If you haven't seen it already, I would encourage you to add your ideas and votes to our public customer feedback site. For example, you can add your vote to "Intake Form alert/notification or icon" here: https://janeapp.canny.io/feature-requests/p/intake-form-alertnotification-or-icon Our Product team regularly reviews this list and your feedback is invaluable! Thanks again, Christi. Maddie On Behalf of Jane LP Lesley P. Registered Clinical Counsellor Mental Health Care Used the software for: Less than 6 months ### "Jane Review" April 2, 2021 5.0 I find the time I save on admin as a counsellor in private practice is invaluable; I went from spending at least 3 hours a day on invoices, keeping my own files (SOAP notes) on my laptop, receipts, find/creating forms, emailing notices, etc. to doing all of this through Jane with the click of a button; I now spend about 15 minutes a day doing what took me 3 hours when doing manually (not to mention the frustration of having to do it myself! Jane is literally like having a receptionist). But, Jane's support team is the kicker. I have never seen such a helpful support team as with Jane; not even the big company's like Virgin or Shaw Cable have support like Jane, it is unbeatable. Keep up the great work! Pros I was doing invoicing and receipts manually; and trying to keep track of client records - Jane cut my admin time in half which saves time and time is money. Jane is fairly straightforward to use but the Jane team has been invaluable in answering my questions within one business day every time and with useful answers every time (no wild goose chases for finding what I need! They know their stuff.). Cons There are just a couple of features that would be nice to have that Jane isn't configured for (calendar exporting to Outlook for example but I'm not sure that is a Jane problem). Adding more than one client/email to a profile (ie for couples counselling). However, Jane has a suggestions section that I'm sure will solve these cons in the near future. Another con however was that I wanted to use the direct billing option but found that Blue Cross doesn't allow RCC's to direct bill - NOT Jane's fault but disappointing. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane I chose Jane because it is based in Canada which Acuity and Simple Practice are not and because it has a direct billing of insurance option I may use in future, which Owl didn't. Review Source Response from Jane Software May 19, 2021 Hi Lesley, Lovely to hear from you. Thank you so much for the kind words. Three hours to 15 minutes of admin time a day... that's amazing! I have some good news - Jane does allow you to Subscribe to your Outlook calendar. More on that here: https://jane.app/guide/staff-profiles/subscribing-to-your-calendar-for-staff We've also put together a guide that goes over how best to manage couples booking and shared profiles in Jane here: https://jane.app/guide/patient-profiles/couples-or-related-groups-booking-billing-charting-and-notifications Anyway, I hope all of that is helpful :) Please continue to lean on our support team with any questions that come up. We are so thankful for community members like you, Lesley! Maddie On Behalf of Jane MC Melissa C. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing program" July 28, 2022 5.0 Everyday everything. This has literally been the support I've needed to start and grow my own business. I can say that I couldn't have done it without Jane (or without an extra 10-15 hours of admin each week!) Pros It is so easy to setup, use daily, have clients connect to, adjust and edit, booking and receipts. The whole thing is incredible. Cons Some issues with connectivity over 2 way video, not sure if it's on my end or theirs. I REALLLY don't like that each user needs a unique email address, causes issues as we work with kids. Review Source Response from Jane Software August 2, 2022 Hi Melissa, Wow. Thanks for your lovely review and all the stars :) It means so much to us to hear you say that Jane has been the support you've needed to start and grow your own business. This is why we do what we do! I hope you'll reach out to our support team at your earliest convenience, so we can help troubleshoot your Telehealth setup. In the meantime, I'm very interested to learn more about the unique email address you mentioned when it comes to working with kids and patient profiles. Have you heard about our Patient Relationships feature? I'll leave this guide with you in case you find it helpful: https://jane.app/guide/allied-2021-jane-summer-school/working-with-couples-families-in-jane Alright, I'll leave it at that for now and I hope to talk to you more soon. We appreciate you so much, Melissa! Maddie On Behalf of Jane MC Melissa C. Dr.TCM, owner of clinic Alternative Medicine Used the software for: 2+ years ### "Super helpful staff and very responsive company for regular updates" May 2, 2023 5.0 Jane is an integral part of my two clinics. Pros I love that I can actually talk to someone when I need help. And they are invariably helpful and friendly. Every single time--it's amazing, really! And, when users of their system ask for new things to be added or systems to change, they actually make the changes! Cons That there aren't more companies like Jane! ;) Review Source Response from Jane Software May 17, 2023 Melissa, I could cry this is so kind! I am beyond thrilled to hear that your experience has been this amazing (although, I am not surprised :wink: ). The entire team at Jane is made up of passionate and enthusiastic individuals who all stand behind Jane's mission to 'Help the Helpers', and I am glad you have been met with friendly and helpful support! Thank you for doing the work that you do and providing great care to your community. We are excited you chose Jane and allowed us to be on this journey with you! Have a wonderful week, -Kim on Behalf of Jane DH Deborah H. Clinic Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent tool in managing our psychology practice." December 15, 2022 5.0 I have really enjoyed using Jane and getting to know all the features and using them to make our clinic more efficient and effective for the owners, clinicians and clients. Bravo! Pros What has been most impactful is the ability to have everything connected from client, appointment, billing, invoicing and charting. Prior to purchasing Jane we used a paper system for collecting schedules, billing and payments. This has been the best thing to consolidate and collect for individual clinicians, clients and paying our staff. Cons Over the years I have seen Jane adapt and adjust to different kinds of clinics and practices. I feel that improvements have been made so that we as a psychology practice can use it the best way that makes sense for us and our clients. Safety, privacy and confidentiality also improved. Review Source Response from Jane Software January 3, 2023 Deborah, Wow, this is so lovely. Switching from paper is a big task and I'm hearing that you've since been able to utilize many of Jane's features to better consolidate and collect information. Thanks for this really detailed breakdown of what you've enjoyed about working with Jane in your practice. We appreciate it so much! I just shared your thoughtfully written review with the team. We're so lucky to have worked with you for the past two years, Deborah :) Maddie, On Behalf of Jane CC Clayton C. Chiropractor Medical Practice Used the software for: 1-2 years ### "Fantastic Software for the Solo Practitioner" December 9, 2022 5.0 Pros Everything about Jane is easy to use and easy for clients/patients to figure out. I love that it's a full suite of practice management software along with online booking, clinician scheduling, billing, and charting. There isn't really anything lacking and when I do run into a snag the team is always ready and able to help me figure out how to accomplish what I am trying to. Cons Nothing. I love Jane and will continue to use it until there comes a time when the features no longer serve my purpose (whish I feel is unlikely). Review Source Response from Jane Software December 12, 2022 Hi Dr. Clayton, Thanks for taking the time to write this review. It's such a pleasure to hear where you're finding success with Jane, especially as a solo practice! Hopefully Jane feels like a bit of a "co-worker" :) I hope you'll continue to reach out to our support team as needed. It's a pleasure to work practitioners like yourself! Thanks again and have a wonderful week, Maddie On Behalf of Jane MF Morgan F. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Only Viable Option" September 1, 2022 5.0 Wonderful. We wouldnt dream of using any other software Pros The jane team listens to it's customers. In just over a year we have seen many new features developed and added. It has the features you would want and the team is supportive of helping you to find a work around if the feature hasn't been developed yet Cons Lacks a 2 way sync to my google calendar which is the biggest drawback. Everything else I can live with. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It manages a group practice better, way more features. Review Source Response from Jane Software September 16, 2022 Hi Morgan, Thank you for your kind review. We are so thankful that the community takes the time to share valuable feedback with us, so we can continue to make Jane better and release new features! On that note, if you haven't done so already, you can add your vote for 2-way Google Calendar sync here https://janeapp.canny.io/feature-requests/p/2-way-google-calendar-sync This way you can stay up to date on how it progresses. Have a wonderful weekend :) Maddie On Behalf of Jane DM Dana M. Owner / RMT Health, Wellness and Fitness Used the software for: 2+ years ### "If you have a clinc you NEED JANE" August 23, 2020 5.0 If I have a question they get back to me promptly their tutorials are fantastic, so practitioners can practically train themselves online before onboarding. COVID hits and guess what they are the first do implement virtual treatment software with no extra charge and COVID screening and the ability to check in from their cars. This company CARES for you and your clients. Thank you with all my heart! Pros We have 6 practitioners and 3 rooms we share and 5 different disciplines. No other platform could support all our needs for online booking that integrated easily with our website. Kept track of their commissions and splits for services and products in a beautiful and simple financial section. And everyone could customize their own intake forms and treatment notes that are kept in Phipa highest standards online. We can book clients, accept payments send clients their insurance receipts in the click of a button. We literally do not have the expense of a receptionist Jane and their amazing help team is our best office manager! Cons We have a sliding scale for our therapists so this software doesn't allow that but they are adding new features on a weekly basis to accommodate all the needs of the users. Reason for choosing Jane Couldnt accomodate all the needs of different practitioners, Nutritionist, Acupuncture, RMT Osteopath physio... and the room scheduling. Review Source Response from Jane Software August 31, 2020 Good Morning Dana, Thanks for the lovely review! What a wonderful practice you have - I love the interdisciplinary approach. And how great to hear that Jane is working well for your wide range or practitioners. I am especially proud to read your comments about how Jane's covid response worked well for you and your team. I am going to share your kind words with Jane's team today! We've been talking about how we get to "help people help people" here at Jane - and your review here really helps bring that idea to life. Thanks for the work you do in your community! Alison - Co-Founder VG Valerie G. Physical Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "My experience with Jane" May 9, 2024 5.0 Pros Easy to use, simple, user friendly. The Jane app is great for healthcare professionals in private practice to facilitate admin work Cons The cost is a little high when you're starting a business Review Source Response from Jane Software May 24, 2024 Thanks for taking the time to share how things have been with Jane so far, Valerie. It’s delightful to hear that you’ve found things simple and user-friendly, I hope we can continue to meet that standard for you. We appreciate your feedback about cost when you’re getting started - we recently launched new plans in Jane to hopefully meet a wider range of needs for different stages of practice. Thank you for being a part of our Jane community and for letting us be a part of your journey. We’ll keep focusing on our work to make Jane as helpful as possible. :) -Caitlin on behalf of Jane CH Cindy H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really a great product - wish IU'd switched earlier" January 15, 2023 5.0 Customer Service is truly Top Notch! Which is \*huge\*!!! You can make a phone call (during business hours - that's reasonable) and a person will pick up the phone and that person will have the answers for you! They all seem really happy to be working for Jane and are very knowledgeable about the product. Pros Once you figure out where everything is, it's pretty quick to get from point A to point B. After a couple calls with support (terrific by the way!) I'm now usually able to find things on my own that I might not have used before. Intuitive (once you get used to it) Cons Just a couple features that they really need:1) variable price discounting - right now if you want to discount a client you have to leave their record, go to settings create an adjustment for that specific amount then go back in and apply that adjustment. Pretty cumbersome.2) allowing for other calendars to block time off the Jane calendar. Once they add this I'll be able to use the scheduling part of this app Review Source Response from Jane Software January 31, 2023 Cindy- wow! Thank you for taking the time out of your day to write this lovely review. I am thrilled to hear you have had an excellent experience with our support team and felt that everything was intuitive once you got to know Jane a little bit. We too wish you switched earlier :) I can definitely appreciate your frustrations when it comes to syncing multiple calendars and blocking off time in Jane. Our community has been fairly vocal about this, and it is an area we are continually exploring and finding new ways to improve. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/2-way-google-calendar-sync That way you can stay up to date with the status of this feature.
When it comes to offering a variable price discount, you can actually set up an "override" Adjustment type in Jane, which will completely replace the price of the treatment with whatever you choose as the override amount. Please do reach out to our team so we can help you to get that set up! Thank you for sharing your experience with Jane. Your feedback is incredibly appreciated, so please keep it coming! - Kim B LM Lynn M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Invoicing" March 12, 2021 5.0 I love Janeapp ... very user friendly. I recommend it to anyone that asks. Pros How easy it is to use and find things from an admistrative point. Cons Invoicing - NEED to be able to invoice more than one product per invoice. It's very frustrating when we have a patient that needs multiple supplements and we have to send individual invoices for up to 10 products, sometimes more. It truly is the only thing I do not like about Janeapp. Reason for choosing Jane I used both Mindbody and Genbook at other work places and when I started watching some of the training videos, it seemed like such a better user friendly product. So we went with it and don't have any regrets. It took me 4 years to convince our Naturopath to put her supplements in Janeapp (she always used Quickbooks). When we did the first multiple product invoice and couldn't figure out how to create one, we were convinced there had to be a way. To find out there wasn't. She does have to use Quickbooks for some patients because of this and it makes it very hard to keep track of inventory. Hoping this will change because I have seen lots of requests for it. Review Source Response from Jane Software May 17, 2021 Hi Lynn, Thank you for this review. I am so pleased to hear that you find Jane user-friendly and recommend Jane to others! Word of mouth is so important to us. You're right, the ability to add multiple products is an existing request on our feature request site. If you have not added your vote to the list already, I hope you will do so here: https://janeapp.canny.io/feature-requests/p/compiling-multiple-sessions-andor-products-onto-a-single-invoice-document We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star. Thanks again for the feedback, Lynn. Happy you're here! Maddie On Behalf of Jane AT Andrew T. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Great product and company" July 27, 2023 4.0 Very pleased and we’re definitely not looking for a new EHR anytime soon. Pros The company is always looking to improve and listen to their users. Cons It’s a Canadian company that had some kinks to work out at first (they have done and great job with it for US based users so far). There is a lot to customize but a few really annoying things that you can’t customize. Reason for choosing Jane Great reviews and word of mouth. Review Source Response from Jane Software August 3, 2023 Hey there, Andrew! Thank you for taking the time to write this review. I'm so glad to hear you're loving Jane! I love that one of your reasons for joining Jane was word of mouth, as that is something that we have always taken pride in. We'd love to hear a bit more about what some of those hurdles are with the customizations in Janel; it's feedback like your own that helps make Jane even better, so our ears are always open. If you reach out to our team via email we'd love to chat - support@jane.app -Caitlin, on behalf of the Jane team MD Meagan D. Certified Athletic Therapist & Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane is top notch!" June 24, 2021 5.0 I have been using Jane over the last few years at a number of clinics and most recently for my personal in-home/at-home clinic. It has been extremely convenient and helpful to keep things organized. I am heading on mat leave and they have been absolutely wonderful in putting my account on hold/helping me prepare the appropriate exports and have even gone above and beyond to make me feel important to their company by sending a branded onesie for the new babe! I am beyond happy with my experience so far using Jane. Pros Extremely convenient Ability to note take whenever and wherever you need to Software is really well created and has all functions needed for note taking properly Makes scheduling so much easier Love the option to use templates from lots of practitioners and tweak to your liking Cons A little bit confusing on some items (for me financials) but once you dive into their "help" it is usually easily solved. Need time to learn the system. Review Source Response from Jane Software June 25, 2021 Hey Meagan, Thanks for the lovely review and congratulations! I'm hearing that you're really enjoying Jane's charting functionality. You might be happy to hear that we have some very exciting chart formatting features coming down the pipeline. Feel free to follow along with the request here if you'd like to stay up to date on the status of this release: https://janeapp.canny.io/feature-requests/p/chart-formatting-rich-text-bold-underline-italicize We are always looking for new ways to improve Jane, so if you ever have any suggestions on how we might make billing and reporting more user-friendly please do let us know! Oh, and know that you can always book a billing and reporting-specific support call if you'd like to chat with a team member in the future. We wish you the best on mat leave and look forward to working with you again when you return. Thanks for choosing to be a part of Jane's story :) Maddie On Behalf of Jane VR Verified Reviewer Naturopathic Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable EMR system" May 6, 2021 5.0 Reliable EMR system, multifunctional, easy and neat user interface, excellent customer support Pros \- Easy to use for both administrators and patients/clients - Clean and organized user interface - Great customer support - Functional - billing, charting, scheduling Cons \- Charting could be more advanced - ideally incorporating some elements of previous chart notes to save users more time charting - Cost is slightly more expensive than competitors Review Source Response from Jane Software May 25, 2021 Hey there, Thanks so much for taking the time to write this review and share your thoughts. I really appreciate the words you chose to describe Jane here - reliable, easy to use, and multifunctional. Oh - and I noticed your comment on support too :) When it comes to Jane's pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you! Thanks again and hope you have an awesome week. Maddie On Behalf of the Jane Team LB Lincoln B. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Jane Review " January 30, 2024 5.0 Overall, the experience has been nothing short of outstanding. All of the practice needs are seamlessly integrated and the product have been a huge timesaver. Jane is leading the way in making practice management streamlined and user friendly. Pros Jane is easy to use, and there is a wealth of tutorials to help you learn the ins and outs of the system. For the most part, billing is a breeze and we can easily access patient files. The teleconferencing system makes interfacing with patients vert convenient. We are still learning all of the capabilities of the very versatile system. This is perfect for our small practice, but would also work for a larger one. The support team is outstanding and is always very positive, upbeat and ready to help. They are also very patient in helping clients learn the system and provide answers very quickly Cons The only thing I would change is to make it easier to send an invoice. It took a while to find the button to send invoices. It would help if that had a more prominent place. We are still working on creating the partient intake forms. Review Source Response from Jane Software February 28, 2024 Hey Lincoln. Thank you so much for taking the time to leave such a detailed and helpful review, and especially for choosing Jane! We love to hear that you’re finding things relatively east and helpful in Jane and that you feel we’re leading the way in streamlining practice management as that’s always a goal of ours! Your feedback about the invoices is a valuable and interesting perspective to hear - we want to make sure things are intuitive and user-friendly, so I’ll be sure to pass this along to the Product team. We hope you continue to love Jane, but remember our Support team is always here to chat or help you along. We’re so glad to have you and will see you around. -Caitlin on behalf of the Jane team LF Linda F. RMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Okay Platform " November 20, 2020 4.0 Pretty good overall. The staff is always friendly and can help eventually. Bookings and notes easy to do. Figuring some things on your own more difficult, getting a response by phone didn't happen multiple times, I'd eventually send an email get a response in a day or two which felt too long to wait. Pros Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners. Cons I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn. After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email. Price very expensive, found out of other one that's half the price and as a website looks better. Reason for choosing Jane I choose Jane App because it was what I was using over a year at the clinic I was at. I was used to it and didn't realize there were some other options. One I looked at was the same price, so I stuck with Jane App for a while until I found out about another platform that as a solo practitioner looks better, easier to use and is half the price. Review Source Response from Jane Software December 8, 2020 Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support our Community, but agree that our support wait times did drop below what we'd normally hope for with such unusual volume. It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here! Our hope is always that everyone is using the platform that is best suited to them, so (while we hope it's Jane!) we'll always make it easy for you to transfer to another solution if you decide Jane's not the perfect match. Hope to see you again one day! Alison (Co-Founder) VR Verified Reviewer RMT Health, Wellness and Fitness Used the software for: 2+ years ### "1st time toi call customer service" February 21, 2023 5.0 Called Jane Customer Service today. Talked with \[sensitive content hidden\] and she was most helpful with my issue. She said she would put it on her "to do" list for today. I thought, Okay I HOPE to see something before end of day. To my surpise she emailed within an hour to say..The issue you requested is initiated and things are underwayGreat job \[sensitive content hidden\]!!!! I wish every company I had to deal with had people as friendly, knowledgeable and personable as you.Jane is fortunate to have front line people like you on staff. Pros Convenience, organized, easy to operate. Cons Nothing bad to say. Any issues I had were thoughtfully and respectfully addressed Review Source Response from Jane Software February 24, 2023 Wow- first of all, thank you for all of those incredibly kind words. I think I can speak for everyone here at Jane and say that we all truly love our jobs. We have the world's best customers who are also patient, and kind in return which makes every day worthwhile. I am especially proud to read your comments about our support team and I'm going to share your words with the team. I'm so glad you're having success with Jane and finding the features easy to operate. If you ever need help or have what may feel like a silly question, our team is always here to help guide you! -Kim on Behalf of Jane SS Susannah-Joy S. Director of Clinical Services Mental Health Care Used the software for: 2+ years ### "Everything we wanted and more" April 4, 2020 5.0 Jane has made scheduling and payment almost effortless. It's worth every penny for that alone. Pros Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy. Cons As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts. Review Source Response from Jane Software April 20, 2020 Susannah-Joy, Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;) I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too! And I'm so pleased to be able to tell you that more flexible permissions per profile (we're calling the project "granular permissions" internally) is well underway. It's a huge project but I agree that it's an especially important one. We've seen mental health adoption of technology surge ahead this year, and dramatically so during this covid response period. We're dedicated to continuing to serve the Mental Health community with some more industry specific features coming throughout 2020. Thanks again for such a lovely review of Jane. Have a wonderful Monday. Alison - Co-Founder JH Jacqueline H. Director of Operations Medical Practice Used the software for: 1-2 years ### "Respect the Clinic Managers/Owners" July 22, 2019 4.0 Jane to me is first designed to please the charting therapists and administration second. The overall experience is good but is still very limited which is why its described as simple. More attention is needed in the accounting aspect of the program. Pros The program is nice looking and fairly simple. Cons Jane has taken away the ability for clinics to correct simple errors like a refund or a payment unapplied to an invoice in error. You have to email into the support workers who can not always figure out what is happening so you are having to explain how to proceed to ensure the correction is done right. The strange this is you can unapply a payment and refund on the same invoice over and over. So, since I was told this was taken away due to a large amount of errors that was happening why not start with fixing the ability to do the same thing over and over to the same invoice. Also, there should be different levels of control with corrections and deletions like other softwares. Reason for choosing Jane It was recommended by a Therapist Charting in another clinic. Review Source Response from Jane Software July 30, 2019 Hi Jacqueline, Thanks for the review and I'd really love to work with you on the flexibility you need for accounting mistakes. As a clinic owner myself, I have experienced the end of day run around trying to figure out what was mis-recorded and can understand that flexibility is so necessary. I'll pull up your support emails to see where you're struggling, but if you're the manager/owner you shouldn't have restrictions on applying or unapplying payments. And while we do give warnings (since book keepers don't love it) you can back date your changes if needed. Creating refunds by mistake is something I'd like to fix from the outset. I'd love to know why it's happening so often that it's a problem for your practice. Perhaps there's something there that we can fix from our side. I'll send you an email to see what we can do here! Otherwise we do have more granular permissions coming up, so you have more options for staff! Alison - Co-Founder Talk to a Capterra advisor for free and get results within 15 minutes.