# Page 11 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

---

Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 11 - Reviews of Jane

## Showing most helpful reviews

Showing 251-275 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Stacy P.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent"

February 5, 2021

5.0

Pros

The software is very user friendly, and the customer support people are so helpful, especially \[SENSITIVE CONTENT HIDDEN\]. He is just great, and hasn't had any issue with me contacting him directly for help, just because he is so fast to look at things and give me a hand. \[SENSITIVE CONTENT HIDDEN\] has even taken the time to call me and walk me through things I'm having difficulty with instead of sending screenshots. Those are also helpful, but sometimes it's nice to have a friendly voice on the other end walking me through how to find something.

Cons

There isn't really anything we don't like about it, but there is room for adjustments. We would like to see late cancelled appointments show in the appointment history as late cancel, not no show, and we would love to be able to add a reason to late cancels, instead of using the drop down to cancel appointments that then disappear from the schedule.

Review Source

Response from Jane Software

May 13, 2021

Hi Stacy, 10/10 - thank YOU! We love support here at Jane and it makes me so happy to hear that you've had a great experience. I fully agree with you that a familiar voice on the other end of the phone makes learning much easier :) We actually do have a way to record Cancellation Reasons instead of "No Showing." If you haven't seen it already, I hope you will check out our guide here: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons Oh, and here's some more info on how to view Cancelled appointments from the schedule directly: https://jane.app/guide/schedule/cancel-or-remove-an-appointment-from-the-schedule Thanks again for the review, Stacy. Hope you have an awesome day. Please reach out to us anytime! Maddie On Behalf Jane

DL

Devon L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A great Canadian made booking software"

August 13, 2020

4.0

Overall we enjoyed using Jane App and was able to set it up for our specific needs. We loved being able to support a more locally owned business when choosing their service. Their customer support was good but was also delayed for up to 1 to 2 days at times. Their online help menu was very helpful at times.

Pros

We went with Jane initially because it was a Canadian based company had a great review from another float center we had consulted with. The mobile side of this software was very easy to use and navigate. It was easy to adapt it to our needs of running a float center; the app is intended for practitioner style business. (Chiro, massage, etc)

Cons

Does not have membership style functions or being able to have a single service token compared to a dollar value on someones account. Does not send out auto emails at different pre-determined intervals or other areas within the software.

Alternatives considered

[HelmBot](https://www.capterra.com/p/207946/Helmbot/)

Reason for choosing Jane

We went with Jane over Helm based on cost, location of software business, and the size of our company at the current time.

Review Source

Response from Jane Software

August 31, 2020

Hi Devon, I love the patriotism! Thanks for your Canadian Support :) We are just about to implement a new "packages" feature that might be helpful to you! If you missed the summer feature showcase you can see a preview of how they will work: https://vimeo.com/452703248 Just follow the time stamp for packages down in the description of the video. And I'd love to hear more about the type of auto emails you're looking for - the "Ratings and Reviews" feature (also in that video I linked to above) might be what you're after? Coming soon too!! I hope you have a lovely week Devon, and thanks for taking the time to tell us a bit about your story with Jane. Alison - Co-Founder

JB

Jackie B.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing product and customer service"

July 12, 2023

5.0

Overall I will be recommending it to everyone that I know who is searching for this type of software. I love the interface, customization available, price, customer service.

Pros

I cannot thank the Jane team enough for responding to issues quickly and with grace and kindness. The customer service is leaps and bounds above any other product similar to this on the market. They go above and beyond in every way.

Cons

The only issue I have run into is that there is not yet a feature available where clients can book online and request add-ons to their session without increasing the length of the appointment. I.e. as a massage therapist I would like to offer "Hot Stones" as an add-on for an upcharge, but cannot do so without making the appointment longer.

Review Source

Response from Jane Software

July 25, 2023

Hey there, Jackie. Wow, thank you so much for taking time out of your busy day to write such a lovely review! I'm so happy to hear that you've been enjoying your time with Jane and that you've felt supported when you reach out to our team. I can only imagine how much easier the ability to add on services would make your day-to-day in Jane. While this isn't something on our roadmap at this time, I wanted to ensure you've added your vote and comments to the feature request for this, so I'm going to leave the link below. It's feedback like your own that helps make Jane even better, so thank you for your thoughtful feedback and please keep it coming. -Caitlin, on behalf of the Jane team | https://janeapp.canny.io/feature-requests/p/add-on-services-for-online-booking

BU

Brenda U.  
LMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Growing Your Goals"

October 2, 2020

5.0

I'm loving everything that Jane has to offer. After 10 years in the medical profession (nurse) and being a real stickler for documentation, I'm a big fan that I can create my own intake forms and consents. This allows me to continue a normal charting flow for me while protecting both my client and myself from any future issues that may arise.

Pros

I love that Jane App is a total package - appointment scheduler, documentation, ease of accessibility for both practitioner and client - all for a fraction of the price of hiring someone to do the same work. Jane makes it so easy to visualize the roadmap I need to create in order to obtain the goals I set for my massage practice. And even better...I can grow my business with the Jane App, too! What's really blown me away? The customer support at Jane is personable, prompt and open to receiving feedback to what their practitioners wand and need in a software program.

Cons

Scheduling is a little tricky as the sole practitioner. My business is mostly out call based but will occasionally have repeat clients, friends or family over to my home to provide the same massage service. Unfortunately, right now, Jane isn't able to accommodate blocking off schedules if another location is booked. I'd also like to see Jane have a mobile app in the future.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing Jane

Pricing, software abilities and potential practice growth with software that supports (and encourages) such

Review Source

Response from Jane Software

October 16, 2020

Hi Brenda, I love that you've "hired" Jane for your practice! Thanks for sharing your experience here with us. A nurse turned LMT is a fascinating story and I'm glad to hear that Jane can help you provide great (and well documented!) care to your patients. I laughed out loud reading your pros. It sounds like it was written by a Jane marketing team! I'm so pleased you've been enjoying working with our team. When I talk about community at Jane it's a big web - Jane the App, Jane our Team, Jane our Customers and even your patients. Like fascia, every layer is interconnected to build out a strong community of people. I'm glad you're part of Jane's story Brenda. Keep letting us know how we could do better. We'll never stop trying to delight everyone that meets and works with Jane . Ali - Co-Founder

LC

Luis C.  
Ops Admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Essential for our day to day business activities"

January 13, 2020

5.0

It's as if we gave them our business plan and said: "Here build a web app that we can build our business on." Truly built from the ground up for a busy clinic such as ours.

Pros

Reporting and client management is its strength. The support is impeccable and prompt. The uptime has been 99.99%

Cons

The UI is not as intuitive as I would wish it to be.

Reason for choosing Jane

SmartND was a good option for us but lacked the front counter services such as POS and storefront inventory features at the time that we looked at it.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was made for practitioners but lacked many features for our doctors including built-in SOAP notes. There was a plugin that we purchased for MBO but the implementation was not optimal at all.

Review Source

Response from Jane Software

January 14, 2020

Thanks so much for your review Luis - we love to hear your thoughts. :) I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver. I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via. And I'm equally as invested in working with you on figuring out where the UI is giving you some trouble. Would I be able to connect with you about where you're running into clunkiness? We're refining Jane every single day so I might be able to do something about that for you or we can troubleshoot the workflow with you! Thanks again for taking the time to leave this kind review. It's so appreciated. Alison - Co-Founder

TM

Terri M.  
Administrative Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Wonderful software, wonderful team!"

July 27, 2020

5.0

Jane App has been a wonderful addition to our office and makes managing patient files a dream. The Jane team is always there to help if needed and are ever changing to grow with the new world.

Pros

East of use, always improving to make it work even better than it already does, its nice to look at.

Cons

The ability to limit what patients can see on he their profile.

Alternatives considered

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

Better customization, better flow

Switched from

[Skedulex Case Management Software](https://www.capterra.com/p/194842/Skedulex-Case-Management-Software/)

Jane was more user friendly and Skedule X did not provide enough ease of use and the ability for our office to change things as we needed them to. Very limited to customize the program for what we needed. Jane allows a lot of customization and for administrators to make those changes themselves.

Review Source

Response from Jane Software

July 31, 2020

Hi Terri, Thanks so much for all the stars! This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization. So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day. Have a wonderful weekend Terri! Alison - Co-Founder

LC

Laura C.  
owner and Nurse practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Jane"

September 14, 2023

5.0

Pros

I love the ease of scheduling and creating charting templates. I like the ability at a glance to look at income of my clinic.

Cons

I really need E-scribing in my medical practice. I would also like to see medications and allergies carry over into sequential visits.

Review Source

Response from Jane Software

September 15, 2023

Hi Laura! I love that you've been enjoying how easy the scheduling and creating charting templates have been since joining. It sounds like you may also be using the stats that the practitioner dashboard will display which is such a major key in running your clinic. I hear you about the e-scribing, it's definitely something our team has its future eyes on as we realize how important of a feature this is to so many providers. While we don't have anything solid yet, I'd highly recommend that you add your vote or comment to our feature request. That way when there is an update, you'll be notified by our team :) You can find that here: https://janeapp.canny.io/feature-requests/p/e-prescription-integration Thank you so much and please don't hesitate to reach out to chat with our team! Caitlin on behalf of the Jane team

BS

Bryan S.  
Chiropractor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Enthusiastic Convert"

October 22, 2020

5.0

I have been very pleased. They have really "wow-ed" me with their exceptional customer service and continued upgrades to the software.

Pros

The features were what initially drew me to the software. I was looking at options that had patient notes and scheduling that were so much more expensive. Add in awesome features like online scheduling and it was a no brainer.

Cons

I would like a little more customization in the text and email alerts for upcoming visits. My clients love getting texts about their visits, but I would like to be able to make more custom messages such as procedure changes related to covid precautions, or specific needs for different types of visits.

Reason for choosing Jane

The amazing features of the software and the tremendous database of intakes, notes, exams, etc. from others in my specialty, along with the ability for complete customization in these forms.

Review Source

Response from Jane Software

October 27, 2020

Hi Dr. Sullivan, I love this so much! Thanks for taking the time to leave a lovely review. I'm so glad to see you've been working with Jane for a number of years now and have benefitted from the expertise and work that other Chiros have generously shared through their chart template library. I also think that's a pretty wonderful part of being part of the Jane Community :) Text length limits are actually a technology limitation! But I definitely agree that more communication by text would be ideal all throughout Jane. We'll keep working on that. Have you seen the area of the treatment settings where you can add custom "booking information" unique to that treatment? If you go to settings -- treatment -- and edit you'll find an area called "Booking Information (after booking)" that will populate on your emails. Have a lovely afternoon Dr. Sullivan and again - appreciate the kind words. Alison - Co-Founder

NP

Nicole P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Jane is the most impressive company I've worked with in years"

October 8, 2021

5.0

I have recommended Jane to everyone I know in the health/medical industry. I have also recommended that business owners who are wanting to provide a phenomenal product AND SUPPORT either check out Jane or talk to the founders/management. Because whatever is happening at Jane is working! Not only is this a fantastic product, but every single time I contact support for questions, I get thorough, thoughtful SOLUTIONS for my questions. Whatever you are doing over there, keep on doing it! You have not just created a great product, but you've also created a great team, which shows in how they consistently treat their clients. Thank you for making it just a little bit easier to run an online wellness business!

Pros

This product integrates seamlessly with my business and is incredibly easy for clients to use.

Cons

The requests I have are ones that will happen eventually.

Review Source

Response from Jane Software

October 15, 2021

Hi Nicole, Thank you so much for your kind words and generous recommendations. I just shared your response with the whole team because I know they will all be so appreciative, especially our support team who truly do strive to give those thorough, thoughtful solutions you've described :) I want to give you all the stars back for being a part of Janes's story! Have a fantastic weekend. Maddie On Behalf of Jane

IA

Iqra A.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best Experience. Iqra Akram "

May 5, 2023

5.0

Perfect. Life changing.

Pros

Easy to use. Value the importance of time. Great management technique. Easy way to reach customers.

Cons

Nothing much which I dislike.Easy to use. Value the importance of time. Great management technique. Easy way to reach customers.

Review Source

Response from Jane Software

May 17, 2023

Hi Iqra, Thank you so much for taking the time to write this amazing review. Our goal at Jane is to 'Help the Helpers' but 'Life Changing' and 'Perfect' may have to be our new mission! I am so thrilled to hear you have found value in Jane in ways that save you time and allow you to connect with your customers. We are so glad you made the decision to join Jane! Have a wonderful week, -Kim on Behalf of Jane

SS

Sevi S.  
Office Maven  
Alternative Medicine  
Used the software for: 6-12 months

### "I kinda want this survey to end"

April 3, 2024

5.0

Pros

it's very user friendly and it feels fairly responsive to change

Cons

I would love to be able to cancel multiple appointments with the ears of being able to make them. I would love to be able to title different intake forms more clearly. I think the retail product management part of the system could really use some time and attention. for example there should be a purchase order section that tracks order inventory more smoothly, I also would love a way to track product expiration dates.

Review Source

Response from Jane Software

April 17, 2024

Hey Sevi. Thanks for taking the time to leave your review of Jane so far, and for sharing your feedback. As it sounds like you may have noticed already, the Jane team thrives on feedback and are committed to continuously making things even better in Jane. I’m curious if you’ve tried using the “Recurring Appointments” button on the appointment panel to delete multiple appointments for a patient at once. We’d love to help you look into this a bit more if you want to give our support team a shout at support@jane.app. We’d also love to hear a bit more detail around your product feedback, if you want to share. -Caitlin on behalf of the Jane team

MT

Michael T.  
Acupuncturist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great EMR for Acupuncturist "

May 5, 2022

5.0

Love Jane and their support. Can always get a question answered

Pros

Low price point, easy to use. Outstanding customer service

Cons

Book keeping is just ok compared to other products

Alternatives considered

[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)

Reason for choosing Jane

Cost and service

Switched from

[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)

Cost and support. I felt UP nickel and dime me each month and their support tapered off from great to start to poor when I switched.

Review Source

Response from Jane Software

May 10, 2022

Hi Michael, Thanks for the review! I'm hearing that you consider Jane to be "easy to use." It also sounds like you've been in contact with our support team - that's great to hear :) I'd love to learn more about your bookkeeping thoughts. You can share ideas directly on our public customer feedback site here: https://janeapp.canny.io/feature-requests Alternatively, you can reach out to the support team directly via phone or email. We really value your input. Thanks for taking the time, Michael. You are appreciated! Maddie On Behalf of Jane

SB

Shawna B.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I love Jane! "

January 12, 2023

5.0

Jane has been a great transition for my practice! I wish I would have done this much sooner. I would highly recommend it to my colleagues as well as other professionals looking for an EHR.

Pros

Cloud based, ease of use, integrated payments, price point is amazing, and customer service is top notch!

Cons

Patient notes take a lot longer than desired, Membership aren’t exactly able to function the way I need them to for my practice model.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Needed better workflow options, customer support/experience, ease of software usage, other colleagues of mine love Jane!

Review Source

Response from Jane Software

January 18, 2023

Hi Dr. Shawna, It's nice to hear from you. Thank you for sharing your experience with us :) I'm so glad that you're working with many of Jane's features like integrated payments, for example! I'd love to hear more about how we can improve your charting experience. I'll share a video with you from Allied 2022: Jane Summer School if you're interested in some tips, tricks, and tools we find valuable: https://jane.app/guide/allied-2022-jane-summer-school/from-chart-to-finish-tips-tricks-tools-to-master-charting-in-jane Oh, and if you have any suggestions for new features that would make Memberships in Jane work better for your practice, we'd love to hear from you on our public customer feature request site: https://janeapp.canny.io/ Thanks again and have an awesome Wednesday! Maddie On Behalf of Jane

CB

Crystal B.  
Nurse Midwife & Naturopath  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Beautiful interface for holistic practices"

March 27, 2020

5.0

Great customer service.

Pros

The interface is nice and quick to learn. Jane team is helpful and easy to contact by email. I like the ease of having clients do online intake, consents and billing. I like being able to build templates.

Cons

This software really lacks features for healthcare practitioners that need to track coding of ICD10.. which is important when you are ordering labs and billing. It doesn't have a way to have flowsheets of data or problem management, which is terrible for midwives. You can't track lab values anywhere either... it's like your having to open and keep open a visit note to have a template to enter values in. I have also seen no additional features or updates in the time I have been using it.. until Covid came along.. they added televisit option.

Alternatives considered

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)

Reason for choosing Jane

interface

Review Source

Response from Jane Software

March 31, 2020

Hi Crystal, Nice to hear from you! I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available. The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that. If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info. Under the "Feature Request" tab you can also search and upvote your feature requests. Thanks again for the feedback - we love hearing how could do better. Alison - Co-Founder

ZW

Zeke W.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Hands down the best EMR/practice management software."

February 26, 2021

5.0

Absolutely the best. Many of the features that other companies charge for are included in Jane's basic version and honestly, Jane does them better. Can't say enough good about them. Just try the product and you will see.

Pros

Easy to use, does everything you need and almost everything you want without having to pay more. Customizable chart notes, works for multiple disciplines, fantastic scheduling, online scheduling, payment processing, appointment reminders, insurance billing, google reviews, patient portal. It is also way cheaper and their customer service is unmatched. I have set up and used many different EMR platforms over the years and Jane is the best in every category without any contest. I will never use another software again.

Cons

We have been using it daily for almost 2 years now and have not had any major issues. When minor things come up, their customer service is quick, efficient, and very effective. They are a joy to work with and I would give them 6 stars if I could.

Reason for choosing Jane

Quite simply, Jane is better in every respect.

Switched from

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[MEDENT](https://www.capterra.com/p/126301/MEDENT/)

The other programs are buggy, cumbersome and expensive and don't allow for efficient streamlined workflow.

Review Source

Response from Jane Software

May 13, 2021

Hi Dr. Watts, Wow. Thank you for this incredibly encouraging review! I shared this with the team and I know it will brighten their day. Thank you for choosing to be a part of the Jane community for two years. We are so lucky to work alongside clinics like Family Circle Chiropractic! Have an awesome week. Maddie On Behalf of Jane

NB

Nancy B.  
Clinic co-owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A great product supported by a fantastic team "

January 11, 2023

5.0

A great product supported by an amazingly responsive, helpful and supportive team

Pros

Diary management and record keeping is made easy with Jane - patients like the system and even think that Jane is an actual person its so personal

Cons

The only issue we still have is when patients share a pre-paid plan - with time we hope that payments will manage this better.

Reason for choosing Jane

Personal recommendation from a colleague in the same profession as us

Review Source

Response from Jane Software

January 12, 2023

Hi Nancy, Your review title made me smile... thank you! I'm hearing that you're enjoying Jane's Scheduling and Charting features. You also mention that your patients think Jane is an "actual person" - how fun! We certainly refer to Jane as if she is :) I'd love to learn more about the issue you're facing around patients sharing a pre-paid plan. Please feel free to respond back to me here, or you can reach out to our support team. Thanks again for your kind words, Nancy. Maddie On Behalf of Jane

LC

Louis C.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Dr. Calvano's review of Janeapp"

July 5, 2023

5.0

Pros

Jane payments make over the counter collections much easier, plus I like the schedule system.

Cons

Financial bookkeeping: Jane's system of keeping track of patient and insurance balances is very complicated, dense, and confusing. I have set up an alternative paper system which is much simpler and easier to use in order to keep track of day to day patient and insurance balances.

Review Source

Response from Jane Software

July 10, 2023

Hi Dr. Calvano, thank you for taking the time to write this review! To hear that 'Jane Payments has made over the counter collections much easier' is music to my ears! I am so happy that this feature is creating ease and efficiency for you, I know the team will be equally as happy to hear this feedback! Tracking Insurance Payments and Patient balances can definitely be complicated. I am hoping you have connected with the Support Team to identify workflows and ways to make this process less confusing! Of course, if there are areas of Jane that you think deserve an 'Adjustment' we'd love to hear from you on our public customer feature request site which I have linked below. In the meantime, I hope you continue to lean on our team for support as you navigate those tricky insurance billing situations! Thank you for trusting Jane, we are so happy to have you in the community! -Kim on Behalf of Jane https://janeapp.canny.io/

SL

Sara L.  
Counsellor  
Mental Health Care  
Used the software for: 6-12 months

### "Wonderful Organisation and Product"

August 15, 2019

5.0

From the start the JaneApp team took care of our small company. They were available to walk us through the set up from start to finish, and have been available on an ongoing basis whenever questions came up. This wasn't often though, as the software is so user friendly and accessible. Our clients love it - they appreciate the reminders and being able to book online. This has also reduced the number of no-shows or late cancellations we receive. We use far less paper now as all the forms can be created and stored confidentially on the platform. They are constantly developing and making worthwhile improvements to the software. Jane has been a huge time-saver. It's great.

Pros

\- Incredibly user friendly - Secure and great confidentiality features - Can do everything in one place (booking, case notes, forms, etc) - Sends out automatic reminders - reduces number of no shows and late cancellations - Client-friendly online booking platform - the attentive, approachable and accessible team behind it

Cons

There is nothing I don't like about it.

Reason for choosing Jane

Jane offered us the best deal and the best product.

Review Source

Response from Jane Software

September 3, 2019

Sara! You are so kind. Thanks for the wonderful review and we're so glad that Jane has been helpful to your practice. I love this part: "From the start the JaneApp team took care of our small company." That is a huge win to me, since we really hope to be a support system to our Jane Community. Thanks for sharing and an extra tip for your paperless office: If you do have paper forms that you still use in your practice, you can laminate them on hard card stock and then have people fill them out in erasable marker. Then scan them (or take a photo of them) and load them into Jane as an image. Then erase the form and you can use it again - no more shredding! Have a great week Sara. Alison - Co-Founder

TL

Todd L.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane App is the new standard in chiropractic."

January 30, 2021

5.0

Pros

I’ve used several different EMRs and practice management programs in my career. And I even started with using paper charts. Jane is the best so far. Working with different types of chart notes in modules is a breeze.

Cons

Insurance billing in the United States is still confusing and is a dark magic to me. You have to use a clearing house to bill insurance. And I’m still not sure how that integrates with Jane once the money starts coming in. Also, it’s hard to SALT (same as last time) billing and diagnosis codes from the proportions visit. I would like to see those carry over to the present visit by default, and allow me to make changes as appropriate.

Review Source

Response from Jane Software

August 4, 2021

Hi Todd, Your review title made me smile! Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet? You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance Advice (ERA) management tool currently in beta testing. This feature will allow you to download your remittances from your clearinghouse of choice, and upload them to Jane to make posting payments and EOB much quicker and easier :) Oh and just in case you haven't seen it, here's a handy guide on rebooking clients with the same insurance info if you'd like to take a look: https://jane.app/guide//re-booking-clients-with-the-same-insurance-info Thanks again for the review, Todd. Maddie On Behalf of Jane

AF

Afsaneh F.  
Clinic owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Afsaneh"

March 2, 2023

5.0

Pros

Yes it is very usefull,easy to use ,and easy to manage all schedule

Cons

As a matter of fact ,everything is ok and usefull

Review Source

Response from Jane Software

March 7, 2023

Hi Afsaneh, first of all, I love that your 'con' is also a 'pro', you're really making Jane look flawless. I appreciate you taking some time out of your day to share your experience, and I am happy to hear you are finding Jane useful and easy to use. Thank you for choosing Jane, we are so lucky to work alongside clinics like yours. Have an awesome week. Kim On Behalf of Jane

mR

margarita R.  
Registered Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "Excellent Services. Easy to use."

February 15, 2024

5.0

Excellent for scheduling clients and chart recording. Customer service is superb!

Pros

Customer Services. Scheduling. Processing clients' payments.

Cons

I wish that the fees for processing payments were lower.

Alternatives considered

[OWL](https://www.capterra.com/p/145805/OWL/)

Reason for choosing Jane

More flexible and more features. Easy to use for clients.

Review Source

Response from Jane Software

March 6, 2024

Hey Margarita. Thanks so much for the kind words - and for choosing Jane! We realize you had a choice when considering and joining Jane, and we’re so grateful for your choice. The fact that you called out our customer support, features, ease-of-use for clients, and flexibility for choosing Jane brings us so much pride and joy. Thank you again for the review and for letting us be a part of your day-to-day. - Caitlin on behalf of the Jane team

AF

Amy F.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "I love Jane"

September 9, 2021

5.0

Excellent costumer service. Always impressed.

Pros

The full meal deal! Jane has thought of everything.

Cons

To find something, you can get lost under the tabs of options... billing vs settings vs reports.

Reason for choosing Jane

Jane was more user friendly and popular amongst patients

Review Source

Response from Jane Software

September 15, 2021

Hi Amy, The full meal deal. I love that! We totally understand how challenging learning software can be (all while doing what you do best, helping people). Please make sure you continue to lean on our support team for a hand in finding anything in the future. It's a delight to have you Amy and I'm so thankful you took the time to write this review. Maddie On Behalf of Jane.

AB

Ariel B.  
Psychotherapist  
Mental Health Care  
Used the software for: 1-2 years

### "Work without encumbrances"

July 15, 2020

5.0

My overal experience with Jane has been outstanding. It is highly customizeable, while at the same time completely in sync with the way we do things in my field. No unnecessary anything, without anything missing. It is extremely well thought through, is easy to use, and I got it running in two hours!!!!!!!!!!

Pros

Jane does what you need in the most intuitive and straightforward manner. It has every thing you need and not one thing extra. Paths to forms, administrative tasks and everything else are clear, help is always excellent, and often I find myself admiring the designers and programmers for their common sense.

Cons

Nothing! I am smitten with Jane. It is wonderfully designed.

Review Source

Response from Jane Software

July 21, 2020

Oh my thanks for this review! I'm so glad you're finding Jane to be a great helper to your practice. I'm going to pass along your lovely compliments to both the product and support teams. They will be so thrilled And I'm very proud of you for being up and running in just a couple of hours - well done! Jane does need a little bit of training on the way your practice runs at the start, so I'm glad you have everything set up in a way that suits you and your clients. I'm especially fond of your use of the verb "smitten." That is a first in a Jane review and I'm not going to commit to using it in a review for someone else online as a pay-it-forward gesture. I'm so glad you're part of the Jane Community Ariel. Let us know if there's anything more we can do to help! Alison - Co-Founder on behalf of Jane

LM

Lorna M.  
Office Manager  
Medical Devices  
Used the software for: 1-2 years

### "Versatile software and excellent customer service!"

April 8, 2021

5.0

I highly recommend Jane. It is easy to use, cost effective, and their customer service is top notch!

Pros

It is so easy to use and there are so many options for help. From the guides videos, demo calls, online support etc. They folx at Jane are constantly making improvements and I love that we can make suggestions and many are implemented.

Cons

I honestly have no cons. There are some features

Review Source

Response from Jane Software

May 25, 2021

Lorna, Thank you for your review and for choosing Jane. There are two points that really stand out to me here. We are here to help the helpers, so your comments on customer service make me smile. Secondly, you mention that you can make suggestions that are implemented. You're right! We are constantly looking to make Jane even more helpful and your thoughts and opinions help us to do this. Oh - and I love your Cons section too :) Thanks again, Lorna. We're lucky to have you! Maddie On Behalf of Jane

RF

Robyn F.  
osteopathic therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Highly recommend Jane App for health care setting"

July 31, 2020

5.0

Love it and feel it is great value for what I'm receiving.

Pros

I have been using Jane actively for a few months and am appreciating it more and more on a daily basis! I've noticed an increase in new patient bookings as, apparently, people like the freedom to book online rather than playing phone or email tag with me. Many, many of my return patients comment how much they love Jane and how easy it is to use. In the past few weeks I've started online charting as well as the booking and this too is going well. I'm thrilled to finally be done with paper patient files (that I need to store for 10yrs once inactive!). This is much more efficient. Customer support is also excellent and response time is great!

Cons

Not really a con, but because Jane offers so much, there is a bit of a learning curve, at least for me. However, I'm not a tech-sort and had only done paper booking prior to Jane. Thankfully, they were able to walk me through any difficulties I was having with set up etc.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Jane

Jane offers both online booking and patient charting. Also saw that many other practitioners similar to me are using Jane which helped me to feel like Jane was the right choice.

Review Source

Response from Jane Software

August 7, 2020

Hi Robyn, Thanks for taking the time to submit this review and welcome to the Jane Community! I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time. And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up. So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice. Talk soon, Alison -Co-Founder

Talk to a Capterra advisor for free and get results within 15 minutes.