# Page 12 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Jane

## Showing most helpful reviews

Showing 276-300 of 490 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

KB

Kristeen B.  
Psychotherapist  
Mental Health Care  
Used the software for: 1-2 years

### "I have never worked with a company like Jane"

September 6, 2021

5.0

Jane is everything I need to run my Counselling practice.

Pros

Jane is the BEST thing I’ve ever done for my business. It is intuitive, easy, and the Jane team is constantly improving it. They are incredibly driven to make an amazing product. I could not possibly recommend it more highly.

Cons

I honestly have no complaints. It would be great if their family bookings were easier, but they are currently working on that!

Alternatives considered

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

Jane has much more customizable forms, which was crucial for me.

Review Source

Response from Jane Software

September 13, 2021

Kristeen, Wow. I had to share this with the entire team right away because I know they will be so appreciative of your words. You are right to say that we are actively working to improve family booking in Jane. Be sure to add your vote to this feature request thread to stay up-to-date on our progress if you haven't done so already: https://janeapp.canny.io/feature-requests/p/family-booking-arrive-option Thank you for brightening our week! We are so lucky to have you. Maddie On Behalf of Jane

JV

Jezebel V.  
Secretary  
Medical Practice  
Used the software for: 2+ years

### "Thank you "

March 20, 2023

5.0

I like to sofware very much. I also want to thank \[sensitive content hidden\] she was really helpful and gave me follow up. Thank you again

Pros

The booking and the look of the schedule

Cons

Maybe the billing, there alot of clicks to get where we want to go.

Review Source

Response from Jane Software

March 28, 2023

Jezebel, thank you for the kind review. It makes me so happy to hear that our customers are getting the help they need and in a timely manner. When it comes to Jane, there are always a few alternate ways to get from Point A to Point B, and depending on where you are navigating, there may be a quicker route! Our support team may have some suggestions on more efficient workflows for you, so I would encourage you to get in touch. Our team is here to help you when ever you may need it, so I hope you continue to utilize us as a resource to your practice. Thanks again for the 5 stars, and we are so glad you chose Jane! -Kim on Behalf of Jane

SY

Sandra Y.  
Registered Psychologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Jane App for solo practice"

July 29, 2020

5.0

Decreased workload with appointment reminders and payment collection options Great reports for my accountant and for taxes Keeps all chart notes and documents in one place Integrated Telehealth included They seem to be constantly improving my experience with upgrades Excellent help section, but also quickly respond to emails and phone calls

Pros

CUSTOMER SERVICE is excellent: highly responsive, respectful and effective Company is responsive to feedback and is continuously updating Seriously decreases my workload and increases my efficiency

Cons

Steep learning curve when getting started (but so many features)

Alternatives considered

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

At the time Jane took payments and Owl did not.

Review Source

Response from Jane Software

August 7, 2020

Hi Dr. Young, Thanks for writing out this review of Jane. It's such a pleasure to hear where you're finding success with Jane in your practice (and where we can improve!). I'm also really glad to hear you've enjoyed working with our support team - we feel so privileged to be working with a Jane community filled with practitioners like you! I'm going to share your review with the team because it's so encouraging to hear this type of feedback. I especially love to hear that you're working with Jane as a solo practice - I love it when Jane can give you a bit of a "co-worker" when you're practicing on your own. Sometimes that can feel a bit lonely. Thanks again for this lovely review Dr. Young. Alison - Co-Founder

DC

Deborah C.  
Provisional Psychologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "All in one - best customer service EVER"

January 9, 2023

5.0

Pros

All the features needed are here and flow seamlessly. I love that Jane keeps trying to improve by adding new features. Looking forward to group sessions launching this month. Thank-you! I love the training provided. And most of all, I love the outstanding customer service. It's the best I've ever experienced for ANY product. Jane ROCKS!

Cons

Nothing to say here. Jane is the best!

Reason for choosing Jane

n/a

Review Source

Response from Jane Software

January 16, 2023

Hi Deborah, No, you're the BEST! Thank you for your review. I know our support team will be so thrilled to hear your encouraging words. You've said "all the features needed are here and flow seamlessly" - I'm so glad Jane is working well for your practice. Thanks for the work you do in your community :) Maddie On Behalf of Jane

DV

Danika V.  
CEO, Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best Customer Service & Easy to Use Software"

July 2, 2021

5.0

Jane's customer service is absolutely stellar. Everything works together so beautifully and both I and my patients love how easy it is to use for all sorts of tasks. I love how you can modify almost anything as well!

Pros

The software is so easy to use, and the Jane Guide makes it easy to look anything up that I'd need or have questions about. My patients love how easy it is to use as well!

Cons

It can be a bit clunky at times and not as intuitive as it could be.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Switched from

[PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/)

PtEverywhere was not as smooth as Jane was

Review Source

Response from Jane Software

July 19, 2021

Hi Danika, This is so lovely. Thank you! Best customer service, easy to use, and a positive patient experience is exactly what we want to hear (especially on a Monday!). I would really like to know more about what specific areas of Jane you find to be clunky or not intuitive. I hope you will reach out to one of our Jane team members and share. Your thoughts and suggestions are incredibly important to us. This way Jane will continue to grow and evolve in a direction that works for you and your practice. Thanks again for sharing, Danika. We're lucky to have you :) Maddie On Behalf of Jane

DS

Dawn S.  
Clinic Owner, RMT, DMOP  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Jane Team are Rock Stars"

August 18, 2020

5.0

Jane takes time to get used to and comfortable navigating around, am happy I did not have to rush this process. Tech can be intimidating for non tech folks, but the Jane Team have your back.

Pros

The support from the Jane Team is incredible! The emails are friendly, easy to understand and the responses are fast. The Jane Team have every corner covered for support, not just emails but they also provide an online resource guide, steps to setting up your Jane account, videos to watch, demos and Jane community Zoom meetings! I have used Jane App as a massage school principal, an practitioner at a clinic and now for my own 'soon to be open' clinic... and they simply are the very best! Thank you Jane Team, you are all Rock Stars to me :)

Cons

The cost... would like to pay closer to $60 a month as I am the only practitioner in my clinic.

Review Source

Response from Jane Software

August 31, 2020

Hi Dawn! Thanks for leaving this review today - I really appreciate your support of the support team! And you've used Jane in an impressive number of places! I'm so glad that we get to be a part of this exciting new chapter as you open up a practice of your own. That's so exciting! Good for you! Are you working less than 10 patients a week right now Dawn? If so, let us know! Hope you had a lovely weekend and thanks again for your kind words. I'm going to share them all with the team today and I know you'll make their day. Alison - Co-Founder

ST

Shannon T.  
Office Manager  
Alternative Medicine  
Used the software for: 6-12 months

### "Makes My Job Easy"

July 31, 2019

5.0

The biggest benefits have been the online scheduling. But I also love the software also frees up my time with processing insurance claims.

Pros

I'm relatively new to Jane (8 months) but it makes my job managing our patients, payments and insurance very simplified. The best feature for me is the online scheduling. Frees me up to do so much more in the office.

Cons

The only cons are my own mistakes. I'm going to take more advantage of their training videos before experimenting.

Reason for choosing Jane

The switch was made before I started working here, but the price of the program and the online scheduling were the deciding factors.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

The switch was made before I started working here, but the price of the program and the online scheduling were the deciding factors.

Review Source

Response from Jane Software

August 6, 2019

Shannon! You're such a delight! Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane. I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well! So I notice you today. Well done. We're working on a more structured training program (currently internally dubbed as "JaneU") to help with ongoing learning, so I'm glad to hear it would likely be helpful for you. But really our goal is that Jane is so simple to use that there wouldn't be any mistakes along the way. Although coming from clinic life myself I know that it's a near impossible goal ;) Hope you had a lovely weekend and managed to enjoy some sunshine. :) Alison - Co-Founder

SN

Susan N.  
Acupuncturist, Clinic Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Jane is the best clinic software out there!"

April 19, 2022

5.0

Pros

I have used several clinic booking softwares. Jane is the easiest to use, to customize and to get help when needed. They listen to their clients and constantly do new updates and fix issues.

Cons

Integration was simple. I uploaded my client mailing list and that was it!

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Reason for choosing Jane

I have used those programs at other clinics. When I opened my own, I knew I wanted Janeapp

Review Source

Response from Jane Software

May 9, 2022

Hi Susan, Oh my, reading this was such a lovely way start to the day. I'm hearing that your transition to Jane was smooth and now you're finding Jane customizable and easy to use. You also mention "they listen to their clients and constantly do new updates and fix issues." We are so thankful that the community takes the time to share valuable feedback with us, so we can continue to make Jane better! Thank you for your kind words, Susan. We're fortunate to have you around for 2+ years :) Maddie On Behalf of Jane

VS

Vincent S.  
Owner, Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly Recommend Jane!"

August 1, 2022

5.0

All in one system that takes care of everything

Pros

Very intuitive and user friendly on both the user and manager side

Cons

sometimes trying to find the correct area is a bit of a challenge, but usually finding it isn't too difficult

Reason for choosing Jane

The best all in one package for a very reasonable price

Review Source

Response from Jane Software

August 5, 2022

Hi Vincent, 10 out of 10 - thank you! Word of mouth is so important to us. I am so pleased to hear that you highly recommend Jane. If you haven't seen it already we recently released a Search Bar in Jane's Settings area to help you quickly find what you're looking for. Right now, you'll need to type in the specific Settings tab you'd like to pull up, but soon you'll be able to type in search terms for whatever you're looking to do and Jane will show you where to go! Thanks again for the review, Vincent. It's great to have you as part of the Jane community :) Maddie On Behalf of Jane

WS

Wilma S.  
Psychologist  
Mental Health Care  
Used the software for: 2+ years

### "I recomend JaneApp"

August 21, 2020

5.0

I love the app, but I love even more the people that respond to my questions ;o) So friendly and knowledgeable - which is so important to me. My questions are always answered in a timely manner and with helpful ideas, solutions, info. Great job guys!!!

Pros

It is easy to use; all the features in one program, colour coded; AMAZING customer support.

Cons

MAIN: Space to have two people's info (name, phone, email address, etc.) and the ability to send reminders, etc to both people under that client number (I work with couples) Minor: colour codes (I would like to have more colours available) and this may be available I am not sure: videos on how to (from settings, to add people, establishing breaks, schedule, etc.). So much easier than reading lists of steps to follow.

Review Source

Response from Jane Software

August 31, 2020

Good morning! Appreciate this review and so happy to see you've been running with Jane for a few years now. I'm not sure if you've used Jane's relationship feature to manage multiple reminders? That does allow you to send reminder copies to multiple clients, but I also understand that couples can behave in a variety of ways when attending sessions as a couple or as individuals so the relationship feature might not be exactly what you're describing. Otherwise, I am so glad to hear that you've enjoyed working with Jane's team - this quote really made me smile: "I love the app, but I love even more the people that respond to my questions" We're so thankful we get to work with you - thanks for inviting Jane into your practice! Alison - Co-Founder

KJ

Kat J.  
Biller  
Medical Practice  
Used the software for: 6-12 months

### "I wanted to love it"

June 17, 2019

2.0

Firstly, we are in the U.S. We started with representative knowing it wasn't quite ready for U.S. billing integration, but soon found out that jane was very far from ready. They did not really even know how U.S. billing worked or how it was different from Canadian billing when we called to let them know what we needed. We have found work-arounds, but they are time-consuming. Next issue - INCREDIBLY slow page download times when working with any of the billing functions, for months. Have upgraded/updated everything from computers to internet speed, modems and routers - it's not on our end, have now spoken to a few other clinics experiencing the same thing. This is an issue with jane 's coding or host/server most likely.

Pros

Jane is such a pretty software, and it promised to be awesome, but it's just not working as it should. It's pretty to look at, it's well organized, and customer service is responsive - though only via email.

Cons

Not ready for U.S. billing integration - not even close. VERY SLOW page download times with all the billing functions. Aint' nobody got time for that.

Review Source

Response from Jane Software

June 18, 2019

Hi Kat, Oh I'm so sorry to hear this was your experience. We want you to love Jane too! There's a few things you're saying here that I'd love to talk about. I'll do a search of your name to find your questions but we have thousands of US clients billing insurance successfully so the troubles you're having are ones I'd love to look at. And the speed is definitely something I'm curious to investigate on your account. Our load time from the servers is typically milliseconds (and something we monitor closely!). I'll see if there's something going on with your specific database. Finally - Jane really wants to be friends with billers. The Canadian and US system are different, but the challenge for Jane to create a system that delights practitioners and patients is the same. I just sent you an email so hopefully we can keep this conversation going. Alison - Co-Founder

AC

Ashleigh C.  
RN  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great resource for our growing medical aesthetics practice"

May 3, 2022

5.0

Pros

We previously used another EMR designed specifically for medical aesthetics; however, we find that Jane has been a great option for scaling and growing our practice. We LOVE the ability to use templates in our charting.

Cons

There was a bit of a learning curve at first; however, we found that once we got the "basics" down, it was very intuitive.

Reason for choosing Jane

more dynamic

Review Source

Response from Jane Software

May 10, 2022

Hey Ashleigh, Thank you for your review :) I am thrilled to hear you say Jane has been a "great option for scaling and growing" your medical aesthetics practice. I hear you on the learning curve. This is common when onboarding to new software, but you're doing fantastic. Be sure to reach out to our support team if you need a hand with anything in the future. We're so happy to have you! Maddie On Behalf of Jane

SA

Samantha A.  
Licensed Acupuncturist & Herbalist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Jane is a Game Changer!"

July 27, 2020

5.0

I love just about everything from creating templates to charting to the fullscript integration and just letting Jane work for me with online booking with booking notifications, creating disciplines, treatments... the flexibility and functionality and most of the time ease of use.

Pros

Ease of Use. Customer Support. Design. Functionality. Features. It feels like Jane really listens to the users needs and implements new features all of the time to reflect this.

Cons

So far I really only have Pros. If I had to choose a Con I would say sometimes I just cannot figure out how to intuitively do certain things with the EHR so I often hit up customer support to help me resolve my inquiries.

Alternatives considered

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)

Reason for choosing Jane

I tried many EHR's over the last decade and was just so frustrated with them as they were just so complicated or offered way too much for my needs or were just clunky to use, not aesthetically pleasing to stare at and totally not intuitive at all. Jane is just so great really meeting most of my needs to help with less time charting, booking appointments, receiving payments, creating invoices etc...

Review Source

Response from Jane Software

August 1, 2020

Hi Samantha, I'm so glad to hear you've started working with Jane! I just read your review to our whole team tonight and we were so honoured by your kind words. It sounds like you're really working with so many of Jane's features and the team is absolutely here anytime you might need help. Thanks again for taking the time to share your experience with Jane so far. Alison - Co-Founder

VR

Verified Reviewer  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Near Perfect"

April 3, 2019

5.0

Benefits are ease of use, functionality, creating tasks for myself and other users that I can see and follow up with, no paper, customer service, ease of implementation for day to day, accessibility, color scheme, personality, online booking ability, messages and follow up with patients, connection to mailchimp.

Pros

I have been working in the field for over 10 years and have used several different products in my practice. Jane take almost all the goods from each of them and implements them in a user friendly platform. The day to day is relatively simple and speeds up as I get used to the programming. I am a nerd so I could use a few more reports, but maybe I just have not used it enough to get what I am looking for. I am excited about implementing Jane into the practice.

Cons

I cannot easily figure out how to Duplicate common procedures along with the notes. A report for missed/No Show/Cancelled/rescheduled A report for the daily Totals on on one page. I am not sure where I can find rescheduled, no show, missed appointments, cancelled appointments once they are off the schedule. A place to record where patients came from ie BNI, referral, etc No visit counter outside of the yearly visit counter for insurance ie for tracking insurance reports Again all these might be on there but I have not found them or a training on them yet.

Review Source

Response from Jane Software

April 10, 2019

Well, thanks so much for taking the time to leave us a review! We're happy you did. And we have lots of new reporting features in the works, so it's great to hear you'll find those helpful to your practice. And we're all nerds too ;) So you'd fit right in around here.... I wonder if you've tried out the "unscheduled patient report" - It's a bit of an unsung hero for catching those missed/cancelled/no show patients who haven't rebooked. And the summary report has quite a bit of detail in one page. I love the way you think and I'll send those suggestions along to our data department to keep in mind as we develop our reporting dashboards. One favour! Since you didn't leave your name - if you want to email our team at support@janeapp.com we can go over Jane's current reporting with you to find the data you're looking for now!

AH

Amanda H.  
Chiropractor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Perfect for Small Businesses and Ease of Scheduling for Patients!"

December 2, 2020

5.0

I love it so much! It's exactly what I need for my little practice!

Pros

I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!

Cons

I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Jane

It was accessible via the internet and I can take it with me wherever I need to go!

Switched from

[Chiro QuickCharts](https://www.capterra.com/p/78093/Chiro-QuickCharts/)

Opening a new location for my company.

Review Source

Response from Jane Software

December 8, 2020

Good morning Dr. Amanda, What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you! A little tip for schedule viewing, if you click the number keys on the keyboard you can reduce the number of days in your view. So from the main schedule, click "2" to see only the next 2 days, "3" to see 3 days etc. I know it's not quite the condensed view you're looking for to make booking into the future easier, but it could get rid of the blank weekdays for your upcoming weekend. It's also not a default but I wonder if you'd like to play around with it anyway. https://jane.app/guide/staff-profiles/keyboard-shortcuts Welcome to Jane! Alison - (Co-Founder)

JH

Josee H.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Perfect for my small business"

December 2, 2022

5.0

this is one of my necessary apps for my business

Pros

I am able to do everything in this app. Schedule, chart and bill

Cons

retail is not well set up, this is a medical software

Review Source

Response from Jane Software

December 8, 2022

Hi Josee, Thank you for writing this review! Your comment stating "I am able to do everything in this app" is my favourite part. I'd love to hear more about how we might improve inventory management in Jane. I hope you'll share your ideas on our public customer feature request site here: https://janeapp.canny.io/ Thanks, Josee :) Maddie On Behalf of Jane

SB

St B.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Jane"

October 7, 2021

5.0

Jane was our offices first transition to electronic charting.

Pros

As a user the ability to generate individual template is paramount.

Cons

It would be my desire to have an option for "cancellation" versus "attend" or " no show".

Review Source

Response from Jane Software

October 12, 2021

Hi St, It's lovely to hear from you. How exciting that you have decided to make the transition to electronic charting with Jane! I'm hearing that you're happy with the ability to create your own chart templates - I hope you've enjoyed some of Jane's newly released charting features in the past couple of years that you've been here :) If you're looking to record the reason for a cancellation but don't want to use the No Show/Late Cancel system, just use the notes field on an appointment to add some details about why the appointment is being canceled. Read more about that here if you'd like: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons Thanks again for taking the time to share your thoughts with us. We're thankful for you! Maddie On Behalf of Jane

EW

Erin W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Everyone loves Jane!"

April 7, 2021

5.0

I save time with Jane. Clients appreciate the ease of use. I save money because of all the reminders that can be sent out so people don't forget their appointments.

Pros

The customer support to integrate and upload electronic charts from another platform is amazing. Knowing that my files remain together and seamless inha client account is a relief. Clients often comment on the ease of use from their end which I like to hear. Its also easy from a clinic user standpoint and has everything I need to run my business efficiently and effectively.

Cons

The one thing I love about Jane is that they are very dynamic. They are continually taking user suggestions and adding new features. There may have been a few glitches while setting up my account but none that would change my overall review of the functionality off the program.

Review Source

Response from Jane Software

May 25, 2021

Hi Erin, What a great way to start the week. Thank you for this! This is one of my favourite parts of your review: "It's also easy from a clinic user standpoint and has everything I need to run my business efficiently and effectively." We are so happy that you chose Jane. In the spirit of continual growth, I'd love to hear more about your onboarding experience. We've intentionally added some changes in the past year to improve user experience, but we always want to hear how we might improve. Please do let us know if you'd like to run through any ideas you have! Maddie On Behalf of Jane

VR

Verified Reviewer  
Business Manager  
Mental Health Care  
Used the software for: 2+ years

### "5/5"

November 24, 2021

5.0

Pros

The simplicity and it's ability to be customized

Cons

the google calendar integration is delayed and can't keep up to changes

Review Source

Response from Jane Software

November 29, 2021

Hey there, Thank you for the stars and 5/5 review title! It's nice to hear simplicity as one of the pros you've shared. Troubleshooting calendar integrations can be tricky since we only have access to one part of the puzzle. However, we've had much success with the contents of our guide Troubleshooting Tips for Subscribed Calendars found here: https://jane.app/guide/patient-profiles/troubleshooting-tips-for-subscribed-calendars If you need a hand please reach out directly to our support team, we're here to help :) Enjoy the day! Maddie On Behalf of Jane

JY

Jordie Y.  
Psychotherapist  
Mental Health Care  
Used the software for: Less than 6 months

### "A must for private practice owners"

February 17, 2023

5.0

It has been amazing! I am so happy that I chose Jane..

Pros

The major plus of using Jane is the customer support. They are extremely helpful and reply to you so quickly when you need support. Although it took a bit of time for me to get used to the software, the tutorials along the way have helped immensely. You can basically google any question and Jane has a response to help you!

Cons

Being able to send questionnaire and surveys to clients as I need as opposed to every session.

Alternatives considered

[OWL](https://www.capterra.com/p/145805/OWL/)

Reason for choosing Jane

I have used Jane with my own therapist and really liked it!

Review Source

Response from Jane Software

February 21, 2023

Jordie, the title of your review is simply amazing and made my day! Our goal at Jane is to make your workload lighter, so you have more time to focus on what you do best. I am thrilled to hear Jane has been a helpful tool in running your practice and you have found our Support team a major plus :) The sentiment you shared regarding sending Questionnaires and Surveys when needed rather than every session is a common request among our community. We do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about Surveys and questionnaires https://janeapp.canny.io/admin/feedback/feature-requests/p/manually-send-clinical-surveyscovid-19?boards=feature-requests&search=manually%2520send%2520survey as our team does review them regularly! We value each and every voice, so please don't hesitate to voice your needs! We are equally as happy to have you be a member of the Jane community! -Kim on Behalf of Jane

AG

Asha G.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great platform, too expensive for a small business"

January 24, 2024

5.0

Positive experience. Customer support usually gets back to me within a day or two.

Pros

Ease of use. All the templates. The ease of billing.

Cons

It is too expensive for me. I see 16pt per month in my practice, so do not qualify for the helper rate, but still can't justify the regular cost for that size of practice.

Review Source

Response from Jane Software

February 13, 2024

Hey Asha. Thanks sharing your thoughts with us in this review. I'm really glad to hear that you've found Jane to be a great platform and had a positive experience with our customer support. That's what we're all about! But I also get that the price point is a bit steep for your practice and understand where you're coming from. It's always a bit of a juggling act providing the value a small business needs while also fitting within a budget; we want to provide an experience that saves our customers time, stress, and even money with all of the features we offer but realize that not all smaller businesses need all of the bells and whistles. While Jane may not be a good fit for your practice at this time, I’m hoping that we may cross paths again in the future when there may be more suitable options for your needs. -Caitlin, on behalf of the Jane team.

VN

Vanessa N.  
Chiropractor/owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ease of use and customer service"

October 25, 2019

5.0

I only work 1 day/week in my practice and they extend a discount to me for working so little. Love this! Thank you. Customer service is always amazing.

Pros

Really REALLY user friendly. Help pages are great as well. I rarely feel like I need to talk to someone from the company to solve an issue. They are constantly updating, upgrading and adding new features as well. When I do need to talk to customer service they are always quick to reply, extremely friendly, and are quick to get me an appropriate answer.

Cons

Sometimes the SOAP notes take me a bit of time to fill out. I know I need to sit down and fix them myself, but I don't always have the time to do it. I wish my billing codes and dx codes could be duplicated with duplicated notes - at least I have not figured out how to do this yet if it already is a feature.

Alternatives considered

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

Reason for choosing Jane

I don't need all of the functions of DrChrono and it's suuuuuper expensive. Even becoming a second user was crazy expensive. Jane is an amazing price.

Review Source

Response from Jane Software

December 3, 2019

Hi Vanessa, Thanks so much for your review of Jane! Your title really makes me smile because you've identified the two things we really think are the most important! Ease of Use and Customer Service. We could write our entire company goals around just those two points. Well, actually, we do! I'm so pleased that you are enjoying Jane. We'd love to go over your SOAP note templates with you to make them better suited to your workflow. I know that set up can take time for sure, but it's definitely worth the investment. We are hosting a user conference next summer (Allied) and we're going to be offering "Jane Brain" one on one sessions through out the conference. If you want to hang out with someone from Jane IRL and go over your templates that would be a great time! Or, of course, we're always happy to connect over the phone and review your templates together in case we have some suggestions on formatting. Alison - Co-Founder

TH

Tory H.  
Physician  
Medical Practice  
Used the software for: 6-12 months

### "Jane app is a great software"

February 8, 2023

5.0

Jane has been great for us as we got started.

Pros

Jane app is easy to get started right away and it works for you. Customer service is friendly and helpful. We have had a good experience.

Cons

We lack some of the specific reports we need and it does not do all we need on production compensation for our employees.

Alternatives considered

[MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Symplast](https://www.capterra.com/p/178244/Symplast/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)

Reason for choosing Jane

Price and ease of use

Review Source

Response from Jane Software

February 17, 2023

Hi Tory, Thank you for taking the time out of your day to share your experience with us. It truly delights us to hear that you are finding Jane easy to use, and you are finding our Support team friendly and helpful. Our goal is to make you and your team's workload lighter so you can focus on doing what you do best! When it comes to reporting or features that Jane may not currently offer, I would encourage you to provide that feedback on our Public Feedback site, https://janeapp.canny.io/feature-requests Your feedback goes a long way and helps our team better understand your needs, so please keep sharing and we will keep listening :) As always, if you have questions or a helping hand, our team is here for you! -Kim on Behalf of Jane

SS

Sally S.  
Laser clinic owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you "

June 1, 2020

5.0

Good

Pros

Customer support is absolutely outstanding!

Cons

The very pale coloured print of the days of the week in a the schedule and the time. Would be better in black. Hard to read which can lead to mistakes

Alternatives considered

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Reason for choosing Jane

Very Annoying

Review Source

Response from Jane Software

June 4, 2020

Morning Sally, Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too. And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them! You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too. But I'll bring up your feedback about the calendar lines and see what we can do. Happy Thursday Sally - lovely to hear from you. Alison - Co-Founder

SL

Sean L.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane App - an easy and effective electronic charting system"

June 8, 2020

5.0

Pros

Most recently, Jane App has provided Telehealth video appointments which has been a welcome feature during this COVID pandemic. I have been able to safely and securely provide physiotherapy sessions with my clients who need it most. Jane App is easy to use and covers every aspect of our business from booking clients in, to writing their chart notes and even sending them booking reminder emails. I like how easy Jane App is to use, and how they ensure their product is effective for all of their users.

Cons

One specific feature that I would like to see is to easily access someone's chart notes from the schedule view, instead of the day view only.

Review Source

Response from Jane Software

June 9, 2020

Hi Sean, Thanks for your review and how wonderful that you managed to shift over to some Telehealth care! I am curious to know whether you will be continuing using Telehealth even into the future as in-person care returns? I wonder if this will result in a shift in practice in general. We've been so glad we could re-prioritize Jane's features in a way that was helpful and I hope you'll find the upcoming features just as useful. Chart notes from the main schedule - there is a way to get there! Click on the appointment, then hover over their name in the booking info. You'll see a "view" panel slide out - click it! Then you'll get the patient's full profile on the page and you can click over to their chart. It's 3 clicks to get to the chart while from the day view it's only 1, but hopefully that's faster than whatever you're doing now :) So appreciate you taking the time to write out your experience! Alison - Co-Founder

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