# Page 13 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Jane

## Showing most helpful reviews

Showing 301-325 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Kristine H.  
Clinic Owner  
Medical Practice  
Used the software for: 2+ years

### "Long time Jane user--Love this entire product! Can't run my clinic without it."

November 8, 2022

5.0

I've solved the no show issue I had before I used Jane. With all the email and text reminders to our patients, we've decreased no shows by 95%!

Pros

I've been using Jane for I think 10 yrs? There isn't a part of it that isn't helpful to my business, therapists or patients. And it's all under one umbrella. Our patients find it easy to manage their bookings, billing is a breeze once it's set up. And the options for customization especially with clinical noting is endless.

Cons

I find setting up all the customized information a little difficult but not impossible. Jane has an excellent process it leads you through as soon as your subscription starts.

Review Source

Response from Jane Software

November 19, 2022

Hi Kristine, 10 years? Wow! Thank you for being a part of Jane's journey. We're so lucky to be working with people like you..and I'm so glad to hear that Jane's features have positively impacted your business, therapists, and patients. Especially since you were able to reduce your no-shows by 95% by utilizing email and text reminders! We will keep working on improving Jane's onboarding experience for the different needs of every clinic. There's always so much room for continued improvement :) Thanks again, Kristine. Hope you have a lovely weekend. Maddie On Behalf of Jane

EH

Elise H.  
Office Manager / Accounting  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great app! Great support team!"

August 31, 2020

5.0

Only positive things to say about this app and the Jane Team.

Pros

easy to use, great integration with other software, the Jane Team is always looing to improve their product and make sure their clients are well taken care of.

Cons

I don't have any cons. The transition was easy and the Jane Team is always there to help.

Reason for choosing Jane

Jane met all our requirements, I had great recommendations from other clinics that use Jane.

Switched from

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

on-line access for clients and staff, future upgrades such as Telus Claims portal. Ability to charge clients directly from the app.

Review Source

Response from Jane Software

September 15, 2020

Elise, Well, I'm not sure if you know that my favourite reviews come from Office Managers! Thanks for taking the time to share your story of running with Jane over the past few years. And...Did you know that the future is here! The Telus integration is just in Beta and once we work out the last few details the integration will be in wide release. Did you see our demo on the summer showcase? You can find the recording here https://vimeo.com/452703248 and the Telus demo is linked in the comments at 24:10. I'm so grateful for your kind words (and the stars ). Alison - Co-Founder

RA

Rosemarie A.  
Acupuncture Physician  
Alternative Medicine  
Used the software for: 1-2 years

### "Very Satisfied Customer"

September 12, 2020

5.0

All has been positive. i came across a few bumps, but figured it out or Jane's team responded quickly to answer any questions I had.

Pros

the online scheduling and the charting aspects of the software

Cons

The work of getting the whole thing implemented.. LOL!! But on the other hand, Jane has made it easy with the video training and staff training / education materials.

Reason for choosing Jane

I chose Jane App since I was already exposed to the software and had been using it for 2 years through another company. I got to like the ease and functionality of the software as well as it being reasonably priced. Thus, I decided to get it for my own company to make things easier and it has indeed.

Review Source

Response from Jane Software

September 17, 2020

Hi Rosemarie, Thanks for sharing some of your experiences with us here on Capterra :) And thanks for your very kind words I love hearing that you're working well with Jane's team and the video training. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content. My goal is that everyone becomes a Jane expert (our user community and our Jane Team members) - and so I'm really pleased to hear you've been taking the time to learn! We're launching so many new things over the next few weeks - so keep an eye out for those in-app announcements to learn even more. Jane's got a few things up her sleeve! I hope you find them helpful to your practice. Have a lovely afternoon Rosemarie and thanks for being a part of Jane's story! Alison - Co-Founder

SM

Stacey M.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Clinic Software!"

November 13, 2020

5.0

I've worked with a number of CMS in my 7+ years as a clinic manager for alternative healthcare clinics, and I've never had a better experience. I got my previous clinic to switch to Jane when it first launched and loved it so much I converted multiple clinics and practitioners to the software. It's just so

Pros

Easy to use, many helpful integrations and the customer service is always quick to respond, solve issues, even implement new features when requested.

Cons

Still lacking a few features but I know they're on the way - like Telus Health integration!

Reason for choosing Jane

I've tried out many different products for many different types of practices and nothing has compared in terms of features, customer service and value for money.

Review Source

Response from Jane Software

November 20, 2020

Morning Stacey, So lovely to hear from you here on Capterra :) I love working with admin team members as you use Jane all day every day! And I think reviews from people like you, who have worked with many different practice management softwares over your time running practices, are especially sweet to read. I've been really appreciating two things I'm hearing here and as we're looking into 2021: - great customer service (we're here for you!) - listening and actioning on feedback (we're still making Jane more helpful!) I love hearing that these are important to you and we'll definitely keep focussing on those two areas moving forward. Thanks for being part of the Jane Community Stacey!

CRD

Cristina R. D.  
Owner / Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A Beautiful, Evolving Practice Management Software"

August 27, 2020

5.0

Outstanding customer service and a software that is expanding and evolving in ways that make sense, are customer driven (we ask, they evolve and provide), with training and support along to way so we understand how to use it. I am extremely happy with Jane overall.

Pros

Comprehensive, integrated features, ease of use, visually appealing.

Cons

A few quirky things that had not yet been integrated - HOWEVER, Jane Team does a fantastic job of consistently evolving the software to fit our needs. I'm sticking with them, and growing as they grow.

Reason for choosing Jane

Ease of use, visually much more appealing, excellent Customer Service, very fair pricing.

Review Source

Response from Jane Software

September 15, 2020

Oh Cristina - I don't know if it's something in the air, but your statement that you're "sticking with them, and growing as they grow" really got me. Thank you for being along for Jane's journey - I'm so proud to be a part of your practice's story. And in the spirit of improvement, I'd love to hear more about the "quirky things" you've run across that could be improved! Feel free to respond to this message if you'd like to share them with me - or there's always the "Feature Requests" area from the drop down under your name at the top right of your Jane account. As you mentioned, Jane is always growing and improving (aren't we all??) and that we get to do that with our whole Jane Community is such a privilege. Thanks so much for sharing your thoughts Cristina, and for growing with Jane over the last 2 years. Here's to many more! Alison - Co-Founder

MM

Mike M.  
Owner Operator  
Farming  
Used the software for: 2+ years

### "Problems with Audio"

April 12, 2022

5.0

I find it really frustrating that when I logon to my session with my therapist, that the audio is not working, or it is very high pitched or squeaky. This is what they hear from me. I can hear them fine on my system. I need help trouble shooting getting my microphone set up. Then I need help testing it so it works.

Pros

It works fine when the audio is working but it is hit and miss on the audio.

Cons

Provide a help video on testing the audio.

Review Source

Response from Jane Software

April 18, 2022

Hi Mike, Oh no! I'm sorry to hear this. You mention you're a client having some problems with audio during your online appointment, but that you can hear the therapist just fine on your end. I imagine this is discouraging. There are actually two different places where you can test your audio and video setup before your online session begins. Here are the details if you'd like to take a closer look: https://jane.app/guide/telehealth/how-to-test-your-video-before-your-online-appointment-for-patients If you find any issues with your device, we've created a step-by-step checklist to help you get back on track: https://jane.app/guide/troubleshooting/online-appointments-a-troubleshooting-guide I'm going to make sure your experience as a client is well documented here on our side, but more importantly, I'm hopeful we can help guide you in the right direction to troubleshoot this. We know every minute spent with a provider counts! Maddie On Behalf of Jane

SS

Sharel S.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Small business life saver!"

October 2, 2020

5.0

Organized easy online booking for staff and clientele. The clients love the automatic sms or email reminders as much as the staff does as it reduces no shows keeping the bookings full with plenty of time to rebook. Billing is so easy now saving hours of administrative time!

Pros

Jane App has made my time booking, billing and charting immensely easier! I spend a fraction of the time I used to as Jane has so many features that do alot of the work for me!

Cons

It was a steep learning curve to get to know how to use Jane as it does have so many features. I made lots of mistakes at first but Jane Team is always there to help!

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I needed a computerized booking system and many of my colleagues were raving about it! Glad I made the switch!

Review Source

Response from Jane Software

October 13, 2020

Hi Sharel, This review showed up today and was such a lovely treat. Thanks for sharing your experience with Jane - it's very much appreciated! And as a clinic owner myself, your title just made my day - "Small Business Life Saver!" As a clinic owner myself I can appreciate the never ending work that needs to be done outside of your clinical hours - so I'm so delighted that Jane might be playing some part in making that a load a little lighter for both you and your team. I hope you're enjoying a relaxing long (Canadian) Thanksgiving weekend Sharel! Ali - Co-Founder on behalf of Jane

EA

Enrique A.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best clinic management software and best customer support I've experienced"

February 5, 2020

5.0

Amazing support team. Quick accurate and very helpful Very useful and versatile software that goes beyond other similar software

Pros

Versatility and ability to manage a variety of tasks need in a clinic environment

Cons

The interface takes time to get used to lacks intuitive flow

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing Jane

Jane offers a complete solution while most other companies were lacking essential features

Review Source

Response from Jane Software

February 12, 2020

Hi Enrique, So great to hear from you and thanks for the review! I love that you're enjoying Jane's features and especially that you've been getting to know Jane's team over the years when you need some support. I also really appreciate the honest thoughts on Jane's workflows - I pulled up your support emails to see if I could figure out where you're experiencing clunkiness, but because you've been a member of the Jane Community for so long there's a lot of emails to scan through :) In any case - we appreciate hearing how Jane could be better so we'd love if you continue to provide our team with feedback when you run into areas of improvement. Thanks so much for being a part of Jane's story! We're proud to be part of your team. Alison - Co-Founder

JG

Joshua G.  
Chiropractor  
Alternative Medicine  
Used the software for: 2+ years

### "Exceeds expectations"

September 22, 2021

5.0

Pros

We truly love pretty much everything about Jane, but what stands out most is their amazing customer service!

Cons

There is nothing that our team doesn't like about Jane

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Versatility, capability and function with a very reasonable price tag.

Review Source

Response from Jane Software

September 27, 2021

Joshua, Wow. Reading your review this morning was a surefire way to have a great Monday :) Thank you so very much for your kind words about Jane. Our community is truly at the heart of everything we do and we'll keep working to make sure all that you've said here remains true. We love working with you and your team! Maddie On Behalf of Jane

DP

David P.  
General Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Chiropractic Neurology clinic usage works"

March 1, 2024

5.0

Pros

Works well in general. Customer service is extremely helpful.

Cons

Some features aren't active yet but the team does accept suggestions and has projects to add on details that are requested

Review Source

Response from Jane Software

March 21, 2024

Thanks for the review, David. We’re so glad to hear that you’re finding Jane is meeting your needs and are so glad to have you as part of your community. But we also recognize there will always be room to make Jane even better, so we’ll keep at it! Looking forward to a bright future ahead, together. :slightly\_smiling\_face: -Caitlin on behalf of the Jane team

JW

Jessica W.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "App is good, Jane terminal is not ready for sale yet. "

April 19, 2022

4.0

Pros

Jane App is efficient, mostly easy to navigate.

Cons

Purchased the Jane terminal and spent days on the phone talking to customer service reps trying to get the terminal to work. Waited hours for call backs that never came. In the end, I returned the terminal and purchasing a square terminal. App itself has only minor issues, but definitely better than using paper for notes. I switched to Jane hoping to be able to integrate payments through the jane terminal & streamline everything, since the terminal doesn't work and I am only using it for note taking- 90$ a month is quite expensive. There are other systems out there that can do similar for much less.

Review Source

Response from Jane Software

May 6, 2022

Hi Jessica, Thanks for taking the time to write us a review. I am sorry to hear that we couldn't get the terminal up and running with your Internet setup, but glad you found a solution that works best for your practice! I am going to look into what might have happened with those callbacks - we never want you waiting for hours. In the meantime, are you able to respond back with your email, so we can reach out directly? In terms of pricing, our model represents our true cost for running Jane. This means we don't artificially inflate our pricing to account for discounts and have worked hard to make our pricing as fair (and competitive) as possible. I hope you respond back with your email above so we can connect and make sure you're on the best plan for you :) Thanks again, Jessica. I hope you have a nice weekend! Maddie On Behalf of Jane

NT

Nicole T.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Amazing Service"

October 30, 2023

5.0

Pros

Ease of use! Every clinician who I onboard immediately learns Jane and loves it! Makes my life so much better!

Cons

I do wish I could see specific clients that were referred to specific clinicians

Review Source

Response from Jane Software

November 23, 2023

Hey, Nicole. Woohoo! Thanks for the review. We love to hear that Jane makes your life easier, and it's even sweeter when we can make it better. I'd love to dig a bit further into your feedback about referrals...I'd be curious to hear how you're using the information to understand your needs a bit more and see what feature request this will fall under so that we can make sure you get your voice heard. :) If you're open to sharing more, please reach out to our support team through the Need Help? button in your account. No pressure, but would be interested in hearing more. -Caitlin on behalf of the Jane team

DZ

Debora Z.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Physical Therapy Clinic- just starting up"

September 29, 2023

5.0

I will need to use this a bit longer to comment on this

Pros

Customer service is amazing and the program is so user friendly

Cons

Have not used the program long enough to decide on this matter

Review Source

Response from Jane Software

October 18, 2023

Hey Debora! Thanks so much for the review. We're so glad to hear you're enjoying Jane so far and have had great experiences with our support team - that's music to our ears :) I hope we can continue to meet your expectations and needs as a Physical Therapist - we're so lucky you hired us! I noticed you rated Ease of Use a bit lower so I'd like to invite you to reach out to our team and let us know what hurdles you may be facing…we'd love to help. Just reach out to our support team or send us an email :) - Caitlin, on behalf of the Jane team

WL

William L.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Phone contacts "

October 5, 2023

5.0

Very good

Pros

The ability to TALK to someone who can explain and walk me through the process since I've NEVER done this before

Cons

Takes time to learn it alllll and needs to be streamlined to the specific business

Review Source

Response from Jane Software

October 18, 2023

Hi William. Thanks so much for your helpful and honest review! Support is Jane's bread and butter so I'm glad to hear you've been enjoying getting to speak with our team - in this day and age, we all know real live human support just can't be appreciated enough. More importantly, though, we enjoy getting to know our customers through these interactions, so I hope you continue to reach out when you need us :) If you have any questions or feedback, feel free to reach out to us at any time and we'd love to chat! -Caitlin, on behalf of the Jane Team

KW

Katrina W.  
Chiropractor/Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Another satisfied customer!!"

January 6, 2023

5.0

There aren’t enough amazing words to say. The software is great, and the customer service is a 10/10!!!

Pros

I am technologically challenged…. Jane is intuitive, user friendly, and highly customizable!!

Cons

Not so much a problem, just a statement. The initial set up of all of my templates and SOAP notes took quite a bit of time. Once I got them the way I wanted, they take no time at all.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Jane

The customer service, cost, and how much came with Jane at no extra cost!!

Review Source

Response from Jane Software

January 11, 2023

Hi Dr. Katrina, Best title: "Another satisfied customer!!" The excitement in your review is contagious- thanks for taking the time to share your experience with us. I know template setup can take time, but it's definitely worth the investment. I'm so glad you customized your templates to the way that works best for you. If you haven't already, be sure to check out Jane's Chart Template Library. You can save templates shared by other practitioners and further customize them as needed. More on that here: https://jane.app/guide/charting/chart-template-library We're really thankful for you, Katrina. Maddie On behalf of Jane

CW

Carley W.  
Spa owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It works but it's complicated to get started"

January 15, 2023

4.0

Good enough system, just didn't work for what we were looking for and after 5 months we switched to a different system

Pros

Lots of features make Jane a great appointment scheduler, products were easy to put into the system, services took longer

Cons

Was somewhat tedious to set up, a lot of different options we didn't need made setting it up more time consuming then we wanted

Review Source

Response from Jane Software

January 31, 2023

Hi Carley! Thanks so much for taking the time to share your experience with Jane. Our goal is to have Jane be as simple as possible - both for those who run a more basic practice, yet powerful for those who would require the use of more advanced features. I am sorry to hear that the transition to Jane felt tedious and time-consuming. This is certainly not the experience we envision for clinic owners and their team members.  More features allow Jane to be helpful to as many different practices as possible but comes with a setup complexity that we're always looking to improve. Were you aware that we offer a free dedicated 1:1 Account Setup Consultation call to help you get up and running? As well, we've also started testing a 'White Glove' set up service, where we actually do the setup for you. Our team is always here to help guide you with unlimited support, but we get that sometimes you just need someone else to do the homework! It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here! Please don't hesitate to reach out if you have any further feedback, questions, or concerns. I hope our paths will cross again down the road :) -Kim B 

KA

Kaila A.  
DC  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Thank you Jane!"

November 15, 2022

5.0

Jane staff has been able to help me with any problem I have brought their way.

Pros

I like how easy this software is to use and how helpful the staff is when I have issues finding something.

Cons

There is a little bit of a learning curve to start getting everything set up and in templates, etc, but that will be necessary with every system.

Review Source

Response from Jane Software

November 25, 2022

Hi Kaila, Thank YOU for your review and all the stars! It's great to hear that our team has been helpful and that you're finding Jane easy to use. I hear you - learning new software can be challenging. I hope you'll continue to reach out as you have questions and/or feedback. We're here to support you :) Maddie On Behalf of Jane

BY

Brett Y.  
Owner, Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing product and equally amazing support"

May 18, 2023

5.0

Exceptional

Pros

How easy it is more myself, my staff and my patients to use

Cons

Nothing, I love the application and think it's amazing!

Review Source

Response from Jane Software

June 2, 2023

Brett, we think you're equally as amazing and exceptional! Thank you for posting this review. I am absolutely thrilled to hear that you, your staff, and your patients are using Jane with ease. Our entire team at Jane will continue to work hard to ensure we maintain those 5 stars. We appreciate you, and we are so glad to have you as a member of the Jane Community! Thanks for choosing Jane :slightly\_smiling\_face: -Kim on Behalf of Jane

RD

Rakesh D.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to Use software and very Effective "

June 27, 2023

5.0

Great !

Pros

Very simple but user friendly. Works well and staff is always ready to answer your questions.

Cons

They dont train you for Basic billing and set up. They ask you to look at the video and set up whole clinic by youself which is recipe for errors and then you contact them to correct it.

Review Source

Response from Jane Software

July 5, 2023

Hi Rakesh, thank you for such a lovely review! Reading 'Very Simple', 'User Friendly', and 'Very Effective' has put a big smile on my face. When setting up your Jane Account, we always encourage new customers to book a New Account Set Up call to cover the basics or any burning questions you might have. On top of that, our team of product specialists is available through email, chat, or phone and can provide unlimited support in your Jane Journey. If you are on Facebook, we would like to invite you to join our Community Group to engage in conversation and connection with fellow Jane users like yourself. This group is another great avenue for support, and I have linked the page for you below. Thanks again for choosing Jane, we are so happy to have you as a member of the community! -Kim on Behalf of Jane https://www.facebook.com/groups/janerunsclinic

JS

Joanna S.  
RMT/Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "JaneApp"

September 27, 2020

5.0

Incredible. Customer service is top-notch. Pricey but for what I get, I couldn't go back to using any other software.

Pros

The integrations and customizations are elements I have not been able to find in other massage booking software.

Cons

Nothing comes to mind off the top of my head.

Reason for choosing Jane

You can integrate your insurance companies, customize your schedule/charting/screenings in a variety of ways... JaneApp is always developing and evolving to become better, and they started off great. Above everything is the excellent customer service.

Review Source

Response from Jane Software

October 12, 2020

Hi Joanna, I'm reading this on our (Canadian) Thanksgiving and I'm so thankful for you sharing your experience with Jane! What a pleasure to have been part of your practice's story for more than two years. I'm glad to hear that you've been enjoying the new features but more than that I'm so delighted that you've felt well cared for by our team. We are a community - Jane, our Team, You and your Practice, and even your Patients. It's pretty special to be a part of that ecosystem and I'm grateful you're a part of it! Have a wonderful Thanksgiving Joanna, Ali - Co-Founder

CL

Candace L.  
CEO  
Medical Practice  
Used the software for: 1-2 years

### "Fabulous for Self-Employed Doctors!"

October 2, 2020

5.0

I run my practice using Jane almost completely. It's a game changer.

Pros

\-Easy patient communication -Easy integration into my website -Easy use for patients -GREAT charting -Good intake forms; easy to cutomize. -Great customer service.

Cons

Nothing, really. I have an outside insurance biller so I haven't tested any of their insurance integration.

Switched from

[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)

Ease of use, customer service, wanted a company not based in United States but had to be US HIPAA compliant.

Review Source

Response from Jane Software

October 16, 2020

Hi Candace, Oh I loved reading your words about Jane. Thanks for taking the time to hop in here to Capterra to share. We're looking at compiling a listing of external billers that are familiar with Jane (and providing some biller specific training!) so let us know if your biller ever needs any help and we'd be happy to work directly with them. And how fortunate we are to be included in your practice and your story. It's never easy to work as a solo practitioner - where you are responsible for everything on your own! I'm glad to hear that Jane and our team is making you feel more supported in your work life. That's our ultimate goal at Jane.... Delighted practices who feel like part of a Community. Looking forward to our ongoing work together, Ali - Co-Founder

DY

Debbie Y.  
Office Reception  
Alternative Medicine  
Used the software for: Less than 6 months

### "Printing Day Sheets"

April 28, 2023

4.0

Thank you Jane team for helping me solve problems quickly and effeciently! Your support is greatly appreciated! Your help getting the Day Sheets to print with unscheduled times is very helpful!

Pros

Easy to use and mostly intuitive. I like being able to find patients quickly and update their records easily.

Cons

In the Appointment side bar under Billing when a patient has a Membership Package sometimes we are requied to click on the package before the proper billing is shown. Is there a way to have Jane be more conistent in this area?

Review Source

Response from Jane Software

May 17, 2023

Hi Debbie, Thank you for your review, I really do appreciate you taking time out of your day to share your experience using Jane :slightly\_smiling\_face: As the Office Reception, I can imagine you handle a variety of tasks, and I am glad to hear that you are finding Jane Intuitive and easy to use. However, when questions and uncertainties arise, our team is available to provide unlimited call or email support, and it sounds like the team has already been helpful to you! When it comes to Packages and Memberships, there is an option to 'Automatically Redeem'. You can find this area under Settings> Packages & Memberships and within each Package/Membership. When this is selected and a patient books online, a valid membership/package will be applied to that appointment! The Jane Guide linked below will also cover this in some more detail :slightly\_smiling\_face: https://jane.app/guide/packages/selling-and-redeeming-a-package?source=in-app-search#redeem Thanks for choosing Jane, we are so glad to have you! -Kim on Behalf of Jane

Tracy Z.  
Proprietor and Acupuncturist/Herbalist  
Alternative Medicine  
Used the software for: 2+ years

### "More than a calendar/patient management system"

February 2, 2019

5.0

I use the calendaring, patient portal, inventory, insurance billing and time-of-service billing, credit card processing.

Pros

With Jane, you get flexibility of features, professional and modern looking platform for you and your patients, a direct line to the company for suggestions and improvements and so much more! I am always amazed at how inexpensive the platform is for what you get. On top of all that, the company itself always feels like a part of my team. They are responsive, enjoyable to talk to, knowledgeable. I feel like they are supportive and rooting for me.

Cons

Honestly, nothing. I can't think of a single thing they don't do well or aren't willing to improve on. They usually figure out improvements before I can suggest them.

Review Source

TM

Tricia M.  
Front Desk Staff  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly software - highly recommended"

December 10, 2019

5.0

Jane is very helpful for our office set-up. Keep it up!

Pros

Easy to use, not complicated, easy to compare the schedules of the different therapists in one day, easy to send emails to patients for communication.

Cons

Sometimes, updates during office hours delay our work process.

Reason for choosing Jane

Jane is a local company and is easy to reach out to them.

Review Source

Response from Jane Software

December 18, 2019

Hi Tricia, Thanks for the review and we love the work you're doing over there at BC ICE! I'm always so pleased when we get such kind words from front desk staff - as you spend so much of your day working with Jane. I like the use of the word "easy." - that's high praise! And you've been with Jane for a few years now, so you've definitely seen quite a few updates.... we're always working on the balance of getting new features and fixes and maintenance updates out quickly, but also with minimal disruptions. We'll keep iterating to make that better. Jane's always working on self-improvement. Thanks again for taking the time to write up a review. We appreciate you! Alison - Co-Founder

KB

Kimberly B.  
Client Care Coordinator/Administrative Assistant  
Mental Health Care  
Used the software for: Less than 6 months

### "Excellent Software"

December 6, 2022

5.0

Pros

I am the client care coordinator for my mental health care organization and I find this software to be very intuitive. The scheduling page layout is set in a way that would come natural to most people, so I do not have to waste time guessing where everything is.The product is very easy to use. What you cannot figure out yourself, you can go to Jane University to watch videos or email customer service to guide you through the process.It is great that we have the ability to standardize our own language used on the booking page and the scheduling page. It is really customizable.All in all, I would recommend this product to other therapy clinics.

Cons

The settings section is a bit complicated for the full access user. I love all of the options available, but some of the subtitles do not match the content included in that section. It could use some re-organizing.

Review Source

Response from Jane Software

December 9, 2022

Hi Kimberly, Happy Friday! Thanks for writing us a review. I am so pleased to hear that you find Jane to be intuitive and easy to use. It sounds like you've had a chance to talk to our support team as well. Thanks for providing feedback on Jane's settings area. Jane's always working on self-improvement, so this is helpful information to bring back to the team! We appreciate you :) Maddie On Behalf of Jane

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