# Page 14 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Jane

## Showing most helpful reviews

Showing 326-350 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jodi W.  
Registered Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Wonderful and easy to use."

April 29, 2022

5.0

We don't require a receptionist, and for independant contractors, this is a dream!

Pros

The business can run itself, so much less emails and phone calls to deal with. Ease of use for appointments and direct billing are great!

Cons

Can't think of anything much. I like that people have to give 24 hours notice to cancel, but if they can't cancel themselves, then they tend to no show.

Review Source

Response from Jane Software

May 9, 2022

Hi Jodi, This review is just so lovely. We want you to be able to run your whole practice online with Jane and it sounds like you really are taking advantage of Jane's features! I'm not sure if you've seen it already, but we have a guide on setting up Online Booking Pre-Payments if you're interested: https://jane.app/guide/online-booking/online-booking-pre-payments This can be helpful if you are seeing a high cancellation rate from your clients, or you just want that extra security to be able to cover any costs associated with late cancellations. All that said, thanks again for this review and all the stars. We really appreciate you! Maddie On Behalf of Jane

AV

Amanda V.  
Osteopathic Manual Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing Software, wish I got it sooner "

January 30, 2021

5.0

Love the support when initially setting this up and all the help along the way when needed. The team at Jane responds quickly and they are so helpful.

Pros

It’s ease of use. How patients love it and always tell me that it’s the best system they have seen.

Cons

The only thing I think would be more beneficial to my practice is the ability to send emails from Jane and not have to use an integration like mailchimp.

Alternatives considered

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Jane

The easy set up and help when doing so. I had also heard from others that it was the best decision they made. I have to agree!

Review Source

Response from Jane Software

May 7, 2021

Helping the Helpers - that is our driving force here at Jane. Thank you for the kind review, Amanda :) I hear you on wanting to send marketing-type emails in Jane. I hope you will add your voice and vote to this feature request here: https://janeapp.canny.io/admin/feedback/feature-requests/p/email-clients-through-jane?boards=feature-requests We are lucky to have you as part of this Jane community! Maddie On Behalf of the Jane Team

CW

Clayton W.  
Owner, operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The local standard for clinic operations"

December 15, 2020

5.0

It's been very good so far, a bit of a learning curve coming from another system but I learned this way of doing things after a while.

Pros

It's a familiar system to most people in BC, used by every RMT that I know as well as most acupuncturists, naturopaths, physiotherapists and chiropractors. It's a hands free scheduler and a versatile electronic health records system. As a solo practitioner (no receptionist) this makes my life a lot easier. The Jane team has put more effort lately into adding and refining features which has been great.

Cons

The downside of trying to be a system for everyone means that at some point it might become too difficult to use, or difficult to learn, especially as Jane becomes popular in other countries .

Review Source

Response from Jane Software

January 30, 2021

Clayton what a lovely review. Thanks for sharing! I've been limited in length by Capterra on my replies, so I'll just say how appreciative I am to have you as part of Jane's story. Alison - Co-Founder

SQ

Sheri Q.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane use with solo physical therapy practice"

February 16, 2023

5.0

Very positive, customer support is very good.

Pros

Ease of use. Integration of intake forms directly into patient chart.

Cons

I have not explored the insurance billing aspect of Jane yet, so I can't comment on how well that works.

Review Source

Response from Jane Software

February 17, 2023

Sheri, what a delight! I loved reading your kind words and seeing all of those stars. As a solo practitioner, you certainly wear many hats, so I am thrilled to hear you are finding Jane easy to use. Of course, if you have questions or need a little assistance we are here to help you. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content. If you haven't seen it already we have a wealthy supply of videos and guides that will walk you through all the steps when managing Insurance billing. Those resources can be found within our Jane guide https://jane.app/guide However, sometimes a quick call to our support team is needed, and we certainly welcome it. Our team is here to help you whenever, and where ever you are in your Jane journey. -Kim on Behalf of Jane

JR

Jason R.  
President  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "#1 Fan and customer"

November 25, 2019

5.0

As mentioned, our on-line booking is up 400%. Scheduling and billing are better organized than before also!

Pros

It’s a little tough to get started, but when I had any difficulties, The Jane Team was there to take me through the steps to set up or fix anything I didn’t know how to do. Since I’ve implemented JANE, our on-line booking has increased 400%! And finally, if I have a billing or invoice issue, The Jane team is always there to help me make my patients happy! I couldn’t be happier with this entire system!!

Cons

Setting up is a tiny confusing if you’ve never set something like this up before. But so is building a rocket ship, or building something from Ikea, for the first time! Lol!

Review Source

Response from Jane Software

December 4, 2019

Jason! We're YOUR #1 Fan. What a nice review and thanks so much for taking the time to leave us such wonderful feedback. I always share these reviews with the team and we really do appreciate the kindness. And I'm so glad to hear your online booking has jumped so significantly. That's such a great story. I especially like your comment that "The Jane team is always there to help me make my patients happy!". I love that. I often think of the "healthcare ecosystem" in which Jane lives - where we support you and you support your patients. That's such an honour to us and I'm so glad you've chosen to run with Jane. Thanks again for the review Rodney. And don't hesitate to reach out if you'd like one of our team to do a quick review of your account with you to make sure your "rocket ship" is configured in the perfect way for your practice ;) Alison - Co-Founder

JH

Joseph H.  
Chiropractor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Glad we switched"

October 27, 2020

5.0

Best cloud based EHR software and customer service in the industry. They have thought of everything and more. Highly recommend it to my colleagues!

Pros

Completely comprehensive package that includes front and back office coverage. Online booking, payments, loyalty programs, inventory, packages, and insurance billing without hidden fees. Constant upgrades to make life even better at no charge. Best of all, the support is just as good as the software.

Cons

I have no cons to mention. There are no cons.

Reason for choosing Jane

Jane offered the most comprehensive package when compared to Chirotouch. There in my opinion no alternatives to consider.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

We grew tired of nonstop, increasing monthly user fees as well as yearly tech support/upgrade fees even though we bought the software outright for nearly $10k.

Review Source

Response from Jane Software

October 28, 2020

Morning Dr. Hugunin, Such a kind review! I am glad to see you're using so many of Jane's features - we have some more fun things coming soon... I'm so excited to be working with your practice. Thanks for joining Jane and I'm very glad you switched too :) Alison - Co-Founder

LE

Linda E.  
Office Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Jane is an excellent product"

February 12, 2020

5.0

Excellent.

Pros

The product is user friendly, robust, covers almost everything one could want from a software. Support is excellent. Value for money is exceptional. I can't say enough good things about the product/company and support. Often companies will be very nice to you before you buy, but then leave you hanging post purchase....not Jane, their support before and after have been unparalleled. Our clinic is both medical and cosmetic and Jane is able to handle both aspects.

Cons

Very few features that are missing that I would like to see. The main one is the ability to print labels for labs. It's apparently on their list of requests so hopefully in the future. Other people have requested secure emailing from within Jane and other small things, but compared to any other medical/health care practitioner software I"ve seen, Jane has certainly been my favorite.

Alternatives considered

[MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)

Reason for choosing Jane

Best suited our needs, great feedback from others

Review Source

Response from Jane Software

February 21, 2020

Linda! Thanks you for your review! I will title my response "Linda is an excellent Office Manager" So appreciate the enthusiasm and the notes. I saw one of our Jane clinics recommending a workflow for printing labels - in case it's helpful... They export their Client List from the Reports tab into a CSV (you can run by date range to find new patients created in that time period) and then import the CSV to Avery's software before printing. You do have to do a little manual work to remove the fields you don't want but some have reported success! Hope that helps for now, and I'll add your vote to that feature request. Thanks again for being a part of Jane's story Linda! Alison - Co-Founder

VR

Verified Reviewer  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "All-in-one practice management"

January 30, 2020

5.0

Overall, change is always difficult. But, at least the Jane team makes it as stress-free as possible, and all of my expectations have been met.

Pros

Jane is constantly growing to add more features, and will continue to be something that helps to streamline daily practice and manage details over time.

Cons

Macros are one aspect that can be helpful with developing daily soap notes.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Value, practicality, modern design, and more...it's all-in-one with Jane, where CT charges separately for everything, on top of an already expensive base set up.

Review Source

Response from Jane Software

February 11, 2020

Hi there! I love your notes and thanks for the wonderful feedback. Very pleased to let you know that macros are in the works! Nobody likes documentation, so we're going to keep adding tools to Jane to help make that quicker while allowing you to record complete and professional notes. I don't have a name here on this review, and I want to make sure you get looped in with the macro features as they become available, so if you get this and want to send us a note to support@janeapp.com to let us know you're waiting on them, we can make sure we reach out when we have something to show you. We always need beta testers for our new features, so if we know you're interested we can give you early access :) Happy Monday! Alison - Co-Founder

VR

Verified Reviewer  
Scrum Master  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Would recommend! "

February 18, 2019

4.0

Pros

This software is very user friendly and has a great UI.

Cons

Customer Support takes ~1 week to get back to you, and it's not customizable. WYSWYG

Review Source

Response from Jane Software

February 19, 2019

Oh Anonymous Reviewer!! We'd love to get the opportunity to win back your support stars. We do value helpful and accurate over fast when we are forced to choose, but we usually get to offer both! I'm sorry that wasn't your experience. But I hope you'll give our team another shot. If you try emailing us (through the "need help" button at the top of the screen) or by giving us a call I know you'll get a response within 24 hours max. We have tripled our support team in the last 8 months! I'd put money on you getting a helpful, friendly and accurate response in under one day. ;) And - let's set up a time to go over the flexibility that you're looking for! I'd love to help you set up your account in a way that supports the unique way you practice. Maybe Jane has some tricks up her sleeve for you. Talk soon! Alison - Co-Founder

HM

Haley M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Janeapp"

November 14, 2022

5.0

Pros

Easy and quick to learn how to use. Many good ideas for bigger companies.

Cons

Could be a little more price friendly for a single practitioner

Review Source

Response from Jane Software

November 22, 2022

Hi Haley, I hope you're having a good week so far! I'm hearing that you find Jane "easy and quick to learn how to use." So great. When it comes to pricing, our model is the true cost for running Jane. This means that we don't artificially inflate our pricing to account for discounts. We want Jane's pricing to be as fair and competitive as possible. Please do reach out to a member of our support team and we'll work with you to make sure you're on the best plan for your practice. Thanks for the review, Haley. We'll keep working on those last few stars! Maddie On Behalf of Jane

KN

Kayla N.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing software for any Health Care Provider"

November 9, 2020

5.0

From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome

Pros

SO USER FRIENDLY. AND I AM NOT GREAT WITH TECHNOLOGY! The user guide was incredible, and the tutorial videos are perfect. It is fast and efficient and they take feedback and implement it

Cons

Nothing is really difficult to use by any means. Sometimes it just takes patience when figuring out a new system - but over all with some time and reading it is awesome

Review Source

Response from Jane Software

November 10, 2020

Oh Kayla - thanks so much for taking the time to share. I like that you find Jane friendly even as a self proclaimed novice with technology. That's so lovely to hear and I'm glad that Jane is making you feel more comfortable with having a bit of an online assistant. I'm also really proud of you for investing a little time to review the guide and videos - it definitely helps get the most out of Jane when you use the features in a way that best works with your style of practice! Well done Kayla :) We're so fortunate to get to work with Health Care Providers like you and we'll keep working to make Jane even more helpful to you and your practice in the future. Have a lovely afternoon! Alison - Co-Founder

KD

Kimberly D.  
RN-BSN/Business Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "HIGHLY recommend"

August 27, 2020

5.0

I have to give a BIG shout out to \[SENSITIVE CONTENT HIDDEN\] for not only reaching out to ensure I had all the info I needed and that I didn't have any questions or concerns, but he went ABOVE AND BEYOND and had \[SENSITIVE CONTENT HIDDEN\] (Thank you SOOOO much too!) recreate a VERY comprehensive form for me! I am beyond grateful for this collaborative effort from \[SENSITIVE CONTENT HIDDEN\] which has made a happy customer even happier! It was a huge burden lifted off my shoulders right now. My experience with their customer service is all positive!

Pros

Jane App has already greatly exceeded my expectations! I love that everything I wanted (and more!) is integrated all into one platform. The booking/scheduling, intake forms, telehealth, HIPAA compliance, appt reminders all in one!

Cons

I don't really have anything negative to say at this time. Although the initial start-up is a little overwhelming, as it would be with anything that offers what they do, it is made to be as user friendly as possible.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Jane

Pricing was the big factor initially, but then also seeing everything I needed fully integrated.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

...

Review Source

Response from Jane Software

September 15, 2020

Hi Kimberly, Thanks so much for sharing your experience working with Jane in your practice and for all your kind words. I love your Comments! It looks like Capterra doesn't like sharing their name publicly, but we figured out who you were working with, and I've passed along your words to them here internally :) I'm so glad you've had a positive experience during your transition to Jane. Your words here made my day. I'm also proud of you for working through that awkward set up period - change is always hard, so I"m glad you took the leap and have joined the Jane Community! Nice work. I hope we get to chat with you again soon - don't hesitate to get in touch if there's anything we can do to make Jane more helpful to you, your practice and you clients. Alison - Co-Founder

TK

Taleen K.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "PHENOMENAL SERVICE AND PRODUCT"

December 22, 2020

5.0

I could not rave enough about JaneApp as a product and the team behind it. The features are not only helpful but evolve daily to be even MORE helpful. As if the product itself wasn't great enough, the customer service team is just superb. It's actually a great day for me when I do have to contact them. Can't say enough positive things!

Pros

The ease of use and how intuitive it is.

Cons

Any features I feel are missing, I have added as feature requests and they have been voted on!

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

JaneApp came highly recommended by another provider and the fact that it combined working with insurance and scheduling was very appealing.

Review Source

Response from Jane Software

May 6, 2021

Hi Taleen, Wow. What a lovely review! It's so nice that you chose to note Jane's feature evolution here. Every voice and vote on our feature request site helps us to improve. So, thanks for contributing to Jane's growth! Please never stop sharing your ideas. Hearing that it's a great day for you when you need to contact support makes me smile. I can guarantee that it's a great day for us when we get to talk to YOU too :) I'm so glad you're part of the Jane community, Taleen. Maddie On Behalf of Jane

AY

Anya Y.  
Owner, LAc  
Medical Practice  
Used the software for: 1-2 years

### "Perfect tool for small to medium medical practice"

April 25, 2019

5.0

I have substantial experience in high tech, and changed professions mid way, I am delighted to use the tool that sets the bar high even for more advanced corporate environments. In fact, perhaps they are this good, as because they have a vision, good tech heads and excellent support culture and they are not encumbered by heavy corporate guidelines. Everyone is just so darn pleasant in the team too, even when we are frustrated. Founders are accessible and friendly. I recommend JaneApp to all of my colleagues.

Pros

It is sleek, modern, intuitive and very easy to use. Modern office tools should work just like the other application in our market place - this is a high demand from the users, but this SW does just that - it fulfills all of my EHR SW requirements while feels light and flexible. I can configure and change things on the fly, no need for heavy implementation process. Training associates takes less then 5 minutes. Team is addressing any new functionality and gaps in existing functionality constantly, without me even asking.

Cons

Insurance functionality was initially missing, which was ok with me, now it is getting rolled out, and a road is a little bumpy, but way better then it could have been and the team has been great dealing with us customers.

Review Source

LF

Lisa F.  
OFFICE MANAGER  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane is INSANE!!!!! Best Software EVER!!"

December 3, 2022

5.0

I can't even begin to explain how well this software is working out for us.

Pros

I have had this software for going on two weeks. We need to migrate from our old system quickly. Jane's customer support team is always prompt and thorough with responses, and all of them are so nice. Because of Jane, I'm already almost ready to go live. The system is easy to use and very understandable, yet packed full of features.GET JANE and Watch Jane Run Your Practice!!

Cons

I am a technical person so implementation has not been hard. Jane staff has helped me when needed.

Reason for choosing Jane

Jane looked like it had the best interface.

Review Source

Response from Jane Software

December 8, 2022

Hi Lisa, I'm smiling at my screen because of your review title... :) I'm going to share this with the team today - your words mean so much! We're here for you, so please continue to reach out as questions come up throughout your Jane journey. We're really lucky to have you. Maddie On Behalf of Jane

AT

Andrew T.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Jane App is excellent from a Therapist's perspective"

July 19, 2019

5.0

Pros

I really like the UX design of Jane App, as do my clients. Both myself and my clients find it very easy to use and the recurrence feature is wonderful, as are the automatic reminders built into the system.

Cons

Some of the pathways to access different features in Jane do not make the most sense, but once you get used to the system it makes it easier. Also, this is a Canadian company, so much of the time the spelling is in British English vs. American English. Not a big deal, but sometimes it can be annoying to have to manually change spellings on forms.

Review Source

Response from Jane Software

July 22, 2019

Hi Andrew, Thanks for the notes! So glad you and your clients are enjoying Jane. Thanks for letting me know about the Canadian spelling - we localize Jane for different regions, so (depending on where you're spotting those extra "u"s) I can likely get those flipped out! But more importantly - I'd really love to hear more about the pathways that were unintuitive to find a feature. Ease of use and the flow of your workday when using Jane is our top priority - so this type of feedback is like gold. I hope you don't mind if we send a quick follow up email to ask for a bit of detail! Otherwise - so glad you and your practice are part of the Jane Community. Can't wait to release some new features this week that are especially requested in the mental health community. Newsletter coming soon! Have a fantastic Monday. Alison - Co-Founder

DT

Dana T.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Janeapp review"

November 10, 2022

5.0

Jane has upped my professional image and provides me greater control of my office management duties. My clients love the booking and detailed receipts.Before I even knew just what Jane could offer my office management I was sold on their terrific support staff . Simply the best of any company I’ve ever dealt with (and I’ve been in business a long time).

Pros

Does a great job for me to manage my client info and bookings. Has most everything I need in one place.

Cons

The report options are great and cover just about everything, but needs further work in consolidating data for easier access.

Review Source

Response from Jane Software

November 22, 2022

Hi Dana, Thanks for taking the time to write this review :) You mention some really nice comments about our support team in your review and I must say that we love supporting Jane community members like you! When it comes to reporting, I'd love to hear more about your feedback and any suggestions you might have for us. Please let me know here if you'd be interested in chatting further. Hope you have a wonderful week. Maddie On Behalf of Jane

JG

Joshua G.  
Chiropractor/business owner  
Medical Practice  
Used the software for: 1-2 years

### "Excellent customer service!"

December 3, 2019

5.0

Pros

The software is very customizable and they are continually working to make it more efficient. The customer service is absolutely outstanding. Myself and my staff cannot say enough good things about how the Jane team genuinely care about us and are able to help us in a clear and timely matter with any issues we may have!

Cons

There is nothing that stands out to me that I don't like about this product at this point (there were a few things early on but Jane has resolved all of them).

Review Source

Response from Jane Software

December 6, 2019

Joshua thank you! I shared this message with the whole team and I know it made their day. Thanks for being a part of the Jane community and for sharing your experience with our support team. It can't get much better than your review title - and I might actually read your words out loud at our All Hands meeting later today. What a wonderful gift this holiday season. Hope you have a fantastic finish to 2019 and we're so looking forward to an exciting start to 2020 with you and Hometown Health. Have a wonderful weekend, Alison - Co-Founder

JW

Jenessa W.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "great software "

June 5, 2020

5.0

absolutely amazing. I only gave them low stars on the usability cause I found it a little overwhelming when setting up. But they stepped in and helped me out

Pros

there are so many features it works for everyone, and once set up makes life so easy

Cons

because of all the Features I dont think I'm using it to its full potential. But the staff is great for helping with that when you reach out :)

Review Source

Response from Jane Software

June 9, 2020

Hi Jenessa, Thanks for your review of Jane and I appreciate the feedback! :) Walking that line of robust feature set AND simplicity is something we talk about all the time. I'm glad to hear that you managed to get through the set up process with the help of our team. That's what we're here for! And I always tell people that they shouldn't be shy to click around. There's almost nothing you can do that we can't help you fix if it goes wrong ;) I appreciate that it feels like there might be more to Jane than you know - if you haven't already there's also a lot of training available in Jane University if you want to be guided through some more advanced features. We're just working on making it more accessible but for now it can be found here: https://jane.app/guide There's a few sections to the left (Front Desk Training and Practitioner Training) that walk through some guided training modules. Talk soon, Alison - Co-Founder

Rebecca A.  
Chiropractor  
Alternative Medicine  
Used the software for: Less than 6 months

### "Jane helps me be a professional "

November 14, 2023

5.0

Pros

If I can’t figure out the solution, it’s so simple to request help. Help usually arrives in less than an hour. All the representatives are so kind and helpful.

Cons

I don’t use it enough because of a low patient base. Some features I forget how to use.

Review Source

Response from Jane Software

December 12, 2023

Gosh, this is such a lovely review to read, Rebecca! Thank you so much for the kind words and for choosing to run your clinic with Jane. I hope you continue to share your feedback so we can continue to build improvements to make your day-to-day easier, as it's wonderful practitioners like you that make us better. <3 -Caitlin on behalf of Jane

JK

Jacqueline K.  
Co-Founder, Acupuncturist, Strength Coach  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great platform"

April 15, 2021

5.0

I was my own business with myself as the only practitioner. I was doing everything from providing the services, to marketing, to admin. It would’ve been great had I not been a new mom and had the pressures of a new pandemic all at once. Still, I feel Jane App saved me from bigger mistakes I could’ve made on my own or with a different product. I tried Unified Practice while interning elsewhere, but that was bulky and didn’t take care of financials and multiple team members of other disciplines, which is where I was heading towards.

Pros

There were many features that I would’ve forgotten or not known to do for my first business.

Cons

I wanted to do a post session survey for session that my client did on her own. I could only create a survey form for something that was on my schedule as a practitioner. However, my clients have some sessions with me and some on their own that I assist them with. I didn’t want to have to use an additional trainer app such as TrueCoach.

Review Source

Response from Jane Software

May 25, 2021

Hi Jacqueline, Congrats on being a new mom! I am thrilled to hear that Jane was able to make running your business easier during all the changes this year. I certainly hear you on the desire to manually send a post-session survey out to your client. If you haven't seen it already there is a feature request for this on our public customer feedback site here: https://janeapp.canny.io/feature-requests/p/ability-to-send-clinical-surveyscovid-19-screener-manually Feel free to give it a +1 so you can stay up-to-date on the status of this request. Please don't hesitate to reach out to our support team should there be anything else we can help with in the future. We're so happy to have you as part of the community! Maddie On Behalf of Jane

NK

Navdeep K.  
Insurance Advisor  
Insurance  
Used the software for: 1-2 years

### "Product Review"

March 5, 2023

5.0

Pros

convenience to schedule health appointments on time at nearby location with ease and secure

Cons

I didn't come across any negative point for this software it is always helpful

Review Source

Response from Jane Software

March 7, 2023

Hi Navdeep, your review brought a smile to my face today. The sentiments you shared 'Always Helpful' and 'Schedule with Ease', alongside those 5 stars, are a perfect example of how we want our customers to feel, and what we hope everyone's experience with Jane will be. The entire Jane team is grateful to be on this journey alongside you, and we are here whenever questions arise. Hope you have a great week! -Kim on Behalf of Jane

MR

MJ R.  
DC  
Hospital & Health Care  
Used the software for: 1-2 years

### "Outstanding software"

March 30, 2020

5.0

Most helpful Is the reduction of patient missed appointments with the reminders. Ability to contact patients easily with mass email during the Covid-19 pandemic

Pros

Jane software has been instrumental in improving a number of clinic procedures that have resulted in increased efficiency and effectiveness of our business. I am most appreciative of the fact that Jane made dealing with this difficult time of the Coronavirus pandemic significantly easier.

Cons

inability to customize of a few financial reports

Review Source

Response from Jane Software

March 31, 2020

Oh Dr. Robichaud thanks so much for this kind review! As a clinic owner I've also been sharing my personal experience around the temporary closure of my practice (due to covid-19) with our Jane Team. I've had to communicate with patients, lay off salaried staff, defer practitioner rent payments (my clinic income), and apply for business continuity loans. All of that to say I'm so glad to hear that Jane may have helped to make this process just a little bit smoother for you and your practice. I keep calling this period a "hibernation" because we're all doing this together for a season... and we'll all eventually emerge! Thanks for being a part of Jane's community - I'm so grateful I get to be part of this larger community of practices with you. Alison - Co-Founder

AD

Aaron D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing Customer Service"

October 4, 2019

5.0

Jane has solved so many daily issues with organizing and running my clinic. CSR with customer support walked me through the software and helped fix my mistakes. I have never received such efficient, friendly and knowledgeable help from a tech support source before. Jane will always be there to help you and their staff are there every step of the way.

Pros

Very Easy to use, simple and user friendly.

Cons

There had been issues in the past with connectivity to the server but this has been fully resolved.

Review Source

Response from Jane Software

November 30, 2019

How did I miss this one! Aaron thanks so much for your review of Jane. We talk a lot at Jane about how running a small business can be a bit of a lonely job sometime, so our hope and goal is that when you join Jane you get a full team of people cheering you on. I'm glad you feel supported by Jane (the software and the people!). And we're thrilled to have just completed our migration to our more scalable infrastructure so I'm glad you've been seeing the results of that behind-the-scenes work. Thanks again for your kind comments. Hope you have a wonderful wrap up to 2019 and we look forward to another great year together. Alison -Co-Founder

GC

Greg C.  
Physical Therapist/Clinic Owner  
Medical Practice  
Used the software for: 2+ years

### "I love Jane"

March 10, 2021

5.0

Pros

Accounting, appointment scheduling, compensation, online booking. Integration was straight forward

Cons

Suggestion: Integrate jane.app in-house 'Reviews' system (feedback from patients which is accessible by, and therefore of value solely to, the clinic -- performance review value) with 'Google Reviews' (patient feedback accessible by, and broadly of value to, those conducting a search online -- marketing value)

Review Source

Response from Jane Software

May 17, 2021

Greg! "I love Jane" - what an awesome review title. Thanks for taking the time to send some stars over to us. I hear you on the desire to share great ratings and feedback from your patients online. Jane's got you! I would encourage you to check out our guide on how to Set up your Location for Google Reviews here: https://jane.app/guide/setting-up-your-location-for-google-reviews Oh, and please don't hesitate to reach out to our support team if you have questions or need a hand. We appreciate you! Maddie On Behalf of Jane

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