# Page 15 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

---

Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 15 - Reviews of Jane

## Showing most helpful reviews

Showing 351-375 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Physiotherapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great all-in-one program "

January 14, 2019

4.0

I've worked at other clinics where we've had to use multiple systems for scheduling, billing, and documentation and it really gets time consuming and redundant. Jane does a beautiful job of marrying all of these tasks and making it as simple to use as possible.

Pros

Scheduling, billing, documentation all in one! There's no need for multiple softwares if you're using this in your clinic. This does it all! As a clinician, the "duplicate chart" option is a life saver!

Cons

Occasionally the system is slow or doesn't load. The Jane team is usually pretty good with trying to resolve this issue in a timely manner - though admittedly it can really get in the way if you're trying to refresh your day's schedule to find out who/ what your next appointment is.

Review Source

SM

Suzanne M.  
Sole proprietor Physical Therapy  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Jane is a best fit for physical therapy"

June 24, 2022

5.0

My experience is that I am learning to use the program for a clinic where I'll do independent PT work as well as setting up a Jane account for my own private practice. Since I am new to Jane, I've been able to be on a number of training sessions with the Jane staff, who have all been easy to work with, patient in their explanations. Other companies have not bee so user friendly. The SOAP note formatting works very well for us, along with such easy navigation through charting and billing.

Pros

Multiple features including the templates for assessment and treatment ability to copy and paste from previous treatment dates

Cons

I am not sure what is missing or could be improved

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Reason for choosing Jane

The navigation and user interface.

Review Source

Response from Jane Software

July 8, 2022

Hi Suzanne, What a lovely review - thank you. "The SOAP note formatting works very well for us." It sounds like you're utilizing Jane's charting features already :) Please make sure you reach out to our team if you have any questions during your onboarding journey and beyond. Welcome to the Jane community! Maddie On behalf of Jane

KW

Kay W.  
Psychotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane is the best thing since sliced bread! It is amazing!"

March 11, 2023

5.0

Pros

It manages most of the administrative stress for my business, which made it less stressful to open and run my practice!

Cons

I have not found any issues yet that the techs couldn't helped solve.

Review Source

Response from Jane Software

March 21, 2023

Kay, not only did your review warm my heart, but it also gave me a little laugh. We think you are the best thing since sliced bread- just need to add a little of PB and J, and we've got ourselves a recipe for a reliable and delicious sandwich…or partnership? Either way, we are so thrilled to have you as a member of our Jane Community! Less stress is best, and knowing that Jane has helped you open and run your practice with less stress, makes me feel incredibly proud of the team we have. Thank you for taking the time to share your experience, and I hope your journey with Jane and your Practice continues to be 5 stars. -Kim on Behalf of Jane

AG

Andrea G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I love Jane"

July 5, 2020

5.0

It's been great. Transitioning from one software to another involves a lot of learning and struggles, but the Jane Team is supporting us well.

Pros

It is slick and beautiful. Plus customer support is amazing.

Cons

It is currently laborious to direct bill to insurance companies, although Jane has promised they will fix this by the end of 2020... I hope they do!

Switched from

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

So many reasons. Jane has a slicker interface, it's lower security risk (no 'server' computer required in the clinic, so we can leave the security issues with Jane's security team), clinicians love the charting feature, and it's just a website - clinicians can log in from home to chart.

Review Source

Response from Jane Software

July 21, 2020

Hi Andrea, Thanks for this review of Jane. It is so nice to hear from you! We do have some exciting insurance billing changes launching in the next few weeks - I'm going to pass your name along here to the insurance team in case there's room for advanced access for your practice. And I'm glad to hear you're working closely with the Jane Team as you get up and running - it's exactly what we're here for! I always love it when a clinic director has kind words for Jane - that to me is the highest praise, since you need to ensure that so many different "users" are happy! The patients, the practitioners, the admin staff, the clinic owners.... That's a lot of different needs, and to hear that Jane is working for all of them is music to my ears. We're also working on a new security training course for clinics to use internally - I hope you'll find it helpful! Alison - Co-Founder on behalf of Jane

ML

Marnie L.  
Naturopathic Doctor  
Medical Practice  
Used the software for: 2+ years

### "Incredible support"

April 4, 2021

5.0

This software and the team that supports truly delivers exceptional care.

Pros

It is always improving and making my life easier and whenever I have suggestions I really see results!

Cons

If there are limits they would be only my tech insufficiencies;). I would love to have a write to text translation program syncing option from my surface as I find the drawing and ‘writing’ to not be super sensitive, but again I think this might be my computer vs your software.

Review Source

Response from Jane Software

May 19, 2021

Hi Dr. Laplante, Incredible Support is such a nice title to read. Thank you! In regard to your note about "write to text translation," Jane is actually dication compatible. Meaning you can use the software you've installed on your device to write your notes in Jane. If you're interested please reach out to our support team to learn more. We'd love to discuss this with you further! Last but not least, I would like to say that there is always a learning curve for everyone when working with new software. You're doing great and we're so happy to have you :) Maddie On Behalf of Jane

MP

Melissa P.  
RMT  
Medical Practice  
Used the software for: Less than 6 months

### "The best!"

September 20, 2019

5.0

Even though I am the only practitioner in my company, it was still worth it for me to get this program. I shopped around a lot and this was the best option!

Pros

They are serious about patient privacy, their software is pretty, everything is very customizable, and their customer service is amazing! I have had questions about things and they email back with great responses. One time they even made a custom video detailing the steps I was wondering about. The charting system is amazing! I love the templates.

Cons

Because things are so customizable and they have thought of everything, it can sometimes be A LOT. I have been using it for about a month and I still sometimes have a hard time finding certain buttons or settings.

Alternatives considered

[Setmore](https://www.capterra.com/p/122035/SetMore/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Review Source

Response from Jane Software

October 1, 2019

Hi Melissa, Wow - thanks so much for the lovely review. I'm glad you decided to join the Jane Community - we're very happy you're here! Because no two practices are the same, we definitely do have a number of ways you can set things up, and it sounds like you've gotten in touch with our team (who are always here to help!). I love the video replies too - some people find it hard to hear their own voice on those things but they're so helpful! And keep asking if you have questions about how to use Jane to be the most helpful to your practice. We love it when you're using all of Jane! Don't be afraid to poke around and try things out. We're here to help and you can't make any mistakes that we can't help you fix ;) I love the chart templates too! Hope you found the template library - there's some pretty cool stuff in there. Alison - Co-Founder

LM

Lehla M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Superb Customer Service"

December 16, 2021

5.0

Excellent customer service and easy to use. Great help feature available and quick turnaround for phone inquires.

Pros

Ease of use and customer service. Ability to handle insurance and easy submission for direct billing.

Cons

Periodic need to reauthenticate, not much else

Review Source

Response from Jane Software

December 21, 2021

Hi Lehla, Thank you for taking the time to write this review! I really enjoyed the title :) It sounds like you might be referring to the need to reauthenticate the Pacific Blue Cross integration, is that right? This reauthentication process is something that is required by PBC to confirm your login information periodically. Please do let our support team know if you need a hand with that at any time - we love to hear from you! Take care and enjoy the holiday season. Maddie On Behalf of Jane

RE

Robin E.  
Reception  
Medical Practice  
Used the software for: 2+ years

### "Jane Review"

May 13, 2021

4.0

Pros

It's fairly easy to use for the front desk.

Cons

I feel jane is not intuitive enough. I have used ClinicMaster and CareWare in the past and I felt that they were more user friendly. The EMR on Jane is easy for the practitioners to use.

Review Source

Response from Jane Software

June 9, 2021

Hi Robin, Thank you for taking the time to write this review and welcome to the Jane community :) I certainly empathize with the challenges that stem from learning new software. We are always looking for new ways to improve Jane. Whether it be intuitive design changes, new features, or a different workflow that provides ease of use. Your feedback is extremely helpful and I hope you will share your ideas with us! Whether it be through a conversation with our team or maybe a post on our feature request site here: https://janeapp.canny.io/ Please do lean on our support team, especially during your first few months at Jane. We have many real live humans who would love to talk through any questions you might have and assist to make your onboarding process as smooth as possible. Maddie On Behalf of Jane

VG

Veronica G.  
Owner/Counselling Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "By far the best"

November 24, 2021

5.0

I can't say enough good things about this software and everything it does. It is the sole reason managing my clinic is as easy as it is.

Pros

Everything is easy to use, the service is second to none, and it's local to British Columbia which really makes it feel more reliable and secure.

Cons

Nothing really to dislike since everything is top of the line and by far the best of all the software options available.

Review Source

Response from Jane Software

November 29, 2021

Veronica, What a lovely review. Thank you! You mention that Jane "is the sole reason managing my clinic is as easy as it is" - wow, that is just so encouraging. I don't have much to say other than the fact that we're just so fortunate to have Jane users like yourself. Thanks for doing the work you do and making a difference in your community! Have a wonderful start to your week :) Maddie On Behalf of Jane

SR

Sarah R.  
Office Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "No Stress"

May 22, 2020

5.0

This has been an amazing experience and I learn more and more everyday using this, when Covid-19 began we could have easily lost all clients but due to Jane setting up Telehealth right away we were able to continue with treating our clients.

Pros

How easy it is to get answers if you have any questions at all, between the Jane Team and the helpful guide you can easily transition over to this software.

Cons

Maybe a basic delete button on an invoice that was processed incorrectly.

Review Source

Response from Jane Software

May 27, 2020

Good Morning Sarah! Thanks for leaving this review of Jane here on Capterra. I'm beyond pleased to see your title: "No Stress"! How wonderful I'm so glad your transition to Jane has been a smooth one. And congratulations on folding Telehealth into your practice - this has been a time for creativity and compassion and I love that you managed to transition to some Telehealth appointments to continue your patient care. I've been moving my own practice back to an in-person/telehealth mix this past week, so I know that your work is never done! If you need any tips about returning to in-person feel free to check out our newest roundtable on our blog. And I read an article today about staff being proud of where they work. It sounds like you are so committed to what you do and we strive to be able to say the same of every single one of the Jane Team - I'm really glad you found them helpful too! Happy Wednesday Sarah and thanks again, Alison - Co-Founder

NB

Nicholas B.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane App"

September 22, 2020

4.0

We love Jane App and we are assured that solutions will be found to resolve the two previous points.

Pros

Easy-to-use, a dynamic team with constant concern for evolving and improving functionalities, rapid and courteous technical support.

Cons

Bilingual option for customers not available in full, fees to high with Jane Payments.

Review Source

Response from Jane Software

October 1, 2020

Good Morning Dr. Beaudoin, Thanks for sharing your experience with Jane! So appreciated. It's funny - I was thinking about Jane's bilingualism just yesterday... as you probably know, you can choose to have Jane's patient facing language as either French or English (well, actually there's about 10 languages to choose from!), and, since much of Jane is customizable, you can add both languages for treatment names etc. Being able to flip between languages would be better. I hope you've added your voice to that feature request on our list, but if not here's a link: https://janeapp.canny.io/feature-requests/p/bilingual-online-booking As for payment processing fees... this is also something I'm thinking a lot about. I've been passionate about transparency on fees for a long time, as most traditional processing hides the true costs. More to come on this subject but I'm running out of room here! Thanks for the feedback. Alison - Co-Founder

EE

Elizabeth E.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Review"

April 6, 2021

5.0

Pros

The software is easier to remind patients of their appointments and inputting their files in.

Cons

I wish when you put the schedule and vacation in that you can just use a drop screen to input the days/hours instead of having to click on each individual day.

Reason for choosing Jane

I chose this service because of cost and ease of use.

Review Source

Response from Jane Software

May 25, 2021

Hey there, Thanks for the review! You may not have heard yet, but Jane has a handy new tool for creating multiple shifts, across multiple days, and for multiple staff members, all at one time (and from within a single screen). This feature is currently in Beta Testing. If your clinic would be interested in volunteering to test the feature please don't hesitate to reach out to our Support Team! Ease of Use is certainly something we strive towards, so we will keep working on those last two stars :) Thanks for choosing to be part of Jane's story, Elizabeth. Maddie On Behalf of Jane

MT

Mylinh T.  
Acupuncturist  
Alternative Medicine  
Used the software for: 6-12 months

### "Support Team"

September 27, 2019

5.0

I am able to grow with this software and it continues to surprise me. 😊

Pros

If I have any questions that are not answered by their tutorial, the staff rrspond within a day with answers. They continue to respond until you are fully satisfied. They have not disappointed!

Cons

The third party app (frim Wells Fargo) for taking payments, they do not provide a daily breakdown for the user about the charges incurred and the fees associated per day.

Review Source

Response from Jane Software

October 3, 2019

Hi Mylinh, Thanks so much for the review and the kind words about Jane's support team. You're so lovely! Our goal is always that you would feel like joining Jane isn't only about access to a software platform, but also to a group of people who are your cheerleaders as you navigate owing and running a practice. We just added 4 new support staff to that group (and 6 more are coming in the next few months!) so I'm looking forward to introducing you to some new friendly faces (voices?) soon. And I would love to hear more about the payment solution you're working with! Jane doesn't have a partnership with Wells Fargo, although I agree that the payment processing world is well known for confusing reporting and fees. Jane does have our own integrated payments (Jane Payments) which allows you to take payments right in Jane. If you want more info about that just let us know! We're so glad you're part of the Jane Community Mylinh. Alison - Co-Founder

SR

Shannon R.  
Chronic Pain and Functional Rehab Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I Love Jane!"

November 12, 2021

5.0

Pros

Ease of implemation and use, excellent customer service, good value for investment.

Cons

It would be great to have a feature for practice consultation. I have a workaround for this, but would be ideal to have a way of entering the practice as something other than a new patient for invoicing purposes. I use Jane to book this into my schedule and invoice the practices I consult to.

Review Source

Response from Jane Software

November 19, 2021

Hi Shannon, Happy Friday and thank you so much for the stars! I enjoyed reading the wonderful comments you made about the pros of Jane. It sounds like you'd like to use Jane to invoice a private company or business, is that right? You're correct in saying that Jane is currently set up to invoice "patients" specifically, but that said, I'd really like to hear more about your needs here. I've seen this done before by creating a product or appointment invoice. I hope you'll reach out to our support team to chat further about it! Hope you have a great day and thanks again for the kind review :) Maddie On Behalf of Jane

DW

Dwayne W.  
General managet  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user new centre"

December 4, 2023

5.0

Excellent I needed a lot of help and Jane was always there

Pros

The extreme care and support for users as well as depth of knowledge of the support team The politeness and caring attitude especially for those of us who are completely new to practice management On line tutorials are helpful

Cons

On line written instructions not always easy to understand.This is true of all applications where instructions are written by people who design and develop systems

Reason for choosing Jane

Referral from staff and others who had experience with Jane

Review Source

Response from Jane Software

December 22, 2023

Dwayne, this was such a heartwarming review to read. I’m so glad you’ve felt that level of care and support from our team as that’s what we aim for when we’re forging new relationships with new Jane users like yourself. I can definitely appreciate how technically written guides can sometimes be tricky to follow since the people that are writing them are often the people most familiar with the product. That said, this is really great feedback so I’ll pass this back along to our team. Please know we’ll always be here for you to answer your questions, now while you’re getting settled and years down the road from now. :) Wishing you a great 2024! -Caitlin on behalf of the Jane team

HC

Heather C.  
Student Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "Technical support"

August 3, 2023

5.0

It appears it was a wifi connection issue and not a Jane issue necessarily

Pros

I had a technical issue with an online appointment and \[sensitive content hidden\] was extremely kind, prompt, clear, supportive and thorough in offering a solution.

Cons

I haven't had enough experience to provide an answer at this time

Review Source

Response from Jane Software

August 10, 2023

Hey, Heather. Thank you so much for taking the time to leave a review about your experience with Jane so far. I'm so glad to hear that the Jane support team was able to help you sort through that technical issue quickly! It's incredibly important to us that our customers, along with their patients or clients, have the most delightful experience we can deliver so I hope we can continue to do that for you. I hope you continue to enjoy Jane and all of the features, but please feel free to reach out to our support team with any further feedback or questions. Cheers! -Caitlin on behalf of the Jane team

JW

Judy W.  
Registered Psychologist  
Mental Health Care  
Used the software for: Less than 6 months

### "Jane product review "

November 19, 2022

5.0

Excellent, love the way to move between screens, clients info all in one port; financials are great to keep track of outstandings, insurance policies and payments

Pros

Ease of use, system applicability for my business

Cons

Missing ability to search for all open appointments; choice between having pracititioner have access to my schedule and my clients, want only access to my schedule; inability to choose breaks by dates and times

Reason for choosing Jane

Not applicable

Review Source

Response from Jane Software

November 25, 2022

Hi Judy, Thank you for taking the time to write this review. I'm hearing that you've been taking advantage of some of Jane's features including insurance and payments. So great! If you haven't seen it already, you can actually use our handy magnifying glass tool to search for open appointments. More on that here: https://jane.app/guide/online-booking/online-booking-checking-what-is-offered-using-the-magnifying-glass I'll also link a guide that shows how to book breaks based on date and time: https://jane.app/guide/schedule/breaks-personal-time-and-holidays I'd love to hear more about how you'd like to customize views of your schedule. I hope you'll reach out to our support team, so we can help you get set up in the way that works best for your practice. Have a wonderful weekend. Maddie On Behalf of Jane

SK

Steven K.  
VP Operations  
Sports  
Used the software for: 6-12 months

### "Jane for starting up"

June 9, 2022

5.0

Positive. It allowed us to try new things and grow our practice at a very, very affordable price

Pros

Jane has been a great software as a new practice. 90% of our needs have been met through Jane's ability to be customized. The look is sleek and simple. Flow is wonderful

Cons

Jane is not specialized. We need Soap note Macros, but Jane is not in that business. The have built out phrases to the best of their ability. They honestly go above and beyond considering the wide range of clients that they serve

Review Source

Response from Jane Software

June 24, 2022

Hi Steven, Thanks for your review and all the stars! I'm thrilled to hear that Jane has helped you to grow your practice. Have you seen Smart Options for charting? You can use this chart part to create a quick and easy narrative with only a few simple steps, similar to the macros you're referring to. If you haven't seen it already, I highly recommend this blog post (specifically the Charting Highlights with Alex video): https://jane.app/blog/charting-tips-from-jane-s-chiropractic-community You will see how you can use Smart Options to build out a SOAP note. If you have any questions on that don't hesitate to reach out to our support team, or respond back here :) Have an awesome weekend. Maddie On Behalf of Jane

Nicole B.  
Registered Massage Therapist  
Medical Practice  
Used the software for: 2+ years

### "Awesome!"

November 4, 2020

5.0

Exceptional service. Friendly service. Prompt replies with 110% of the info you need to address your inquiry.

Pros

They listen to their users and make changes to satisfy the needs of their audience.

Cons

You can't rate their service higher than 10/10!!!

Review Source

Response from Jane Software

November 5, 2020

Hi Nicole, Well this wins for my favourite Con - ha! Thanks for the stars and the love - you've brought me joy today, so appreciate that you took the time to share your experience. YOU get ALL the stars this morning as a wonderful part of Jane's story. Appreciate you Nicole. Ali - Co-Founder

MS

Michelle S.  
Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Happy for making the change to Jane"

January 7, 2023

5.0

So far I’m liking it a lot

Pros

Seems user friendly after a few hours you know your way around the platform

Cons

Not able to share packages with family members Patient do not have the option of confirming their appointment on the text reminder

Reason for choosing Jane

Not applicable

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Wanted something less expensive and more user friendly

Review Source

Response from Jane Software

January 12, 2023

Hi Michelle, Welcome to Jane! And thanks for the review :) If you haven't already, I hope you'll add your vote to our public customer feedback site for Appointment Confirmation in SMS/ Email Reminders. I will include that link here: https://janeapp.canny.io/feature-requests/p/appointment-confirmation-in-sms-email-reminders Plus, the feature request for Family/Shared Packages. I will include that link here: https://janeapp.canny.io/feature-requests/p/family-shared-packages Your feedback is so valuable to us plus, this way you can stay up to date with the status of these two features. We're so happy you made the switch to Jane, Michelle. Please don't hesitate to reach out to our support team should you have any questions along the way. Maddie On Behalf of Jane

MW

Meg W.  
Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "I like the whole Jane experience"

November 25, 2020

4.0

I will soon be able to run my small business without an extra admin person booking my clients in and I will be able to do my own invoices using Jane.

Pros

I like that the developers are constantly adapting their software to meet the changing needs of their users. They listen to what their users need for their business' and they do what they can to make it happen.

Cons

Sometimes it is difficult to get the software to respond when I am using my Ipad and I have to try several times to book an appt. in.

Review Source

Response from Jane Software

December 8, 2020

Hi Meg, Appreciate you taking the time to share your thoughts with us. I love that you call it a "Jane Experience" - that's just such a wonderful way of phrasing your time with Jane. I'm excited to be working with our team to continue to refine this experience for those practicing in the Mental Wellness space so I hope we have some changes in the works that will be helpful to your practice and your clients. And I agree with you - we do have some work to do on iPad responsiveness. That's also on our list :) Feel free to keep us in the loop wherever you think Jane could be better - we do love hearing it. Have a wonderful week Meg! Alison - Co-Founder

SI

Sophia I.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing, thank you!"

October 17, 2023

5.0

very good thanks

Pros

Its easy to use and very easy to set up and send to customers

Cons

Sometimes a lil confusing with so many headings

Review Source

Response from Jane Software

November 6, 2023

Hey Sophia. Thanks for the review, so happy to hear you're finding Jane easy to use! I hope your clients have been finding it easy to use, as well. We'd love to hear a bit more about your feedback around headings, if you'd be open to sharing more just send us an email to support@jane.app. Hope to hear from you, and thanks again for being a wonderful member of our community. :) -Caitlin on behalf of the Jane team

ST

Sherri T.  
Clinical Psychologist  
Mental Health Care  
Used the software for: Less than 6 months

### "A wonderful tool in my private practice"

April 2, 2020

5.0

I am spending less time scheduling back and forth with clients. Also, this systems ensures that I am never double booking clients and decreases the number who are " no shows" >

Pros

I had resisted moving to electronic note taking, scheduling etc... for quite a while. After exploring a few options, I chose to go with the Jane App just a few months ago. It was easy to start using, and the instructions are clear and approachable. It has made scheduling, note taking , video call and more easy to use and accessible to all my patients. Lastly, with the unexpected pandemic, the video conference call addition has been essential.

Cons

I wish that somehow it could sync with my google calendar , but its not essential.

Reason for choosing Jane

I found the Jane APp more approachable and more intuitive.

Review Source

Response from Jane Software

April 7, 2020

Good Morning Sherri, What a wonderful way to start our day - reading your lovely review. I'm so glad to hear that your move from paper to electronic note taking haas been a successful one. It's a hurdle that can seem daunting for many - so well done! And it's so great to hear that the video sessions are working well for you. That's really music to my ears as we're continuing to work non-stop on improving the compatibility across different types of device and browsers. Look at you - transitioning your praactice from paper/in-person to completely online in just 2 months. That's an impressive amount of change in a short amount of time - well done Sherri! I'm not sure if you've seen the info about subscribing to your Google Calendar - it is only one way but you can have your appointments synched. See more here: https://jane.app/guide/staff-profiles/subscribing-to-your-calendar-for-staff Have a lovely Tuesday! Alison - Co-Founder

MP

Mike P.  
clinic owner/practitioner  
Mental Health Care  
Used the software for: Less than 6 months

### "New User set up"

January 26, 2022

4.0

As a new user it is very daunting to set up, and I am still in that process. however the support I am receiving is exceptionally helpful.

Pros

The tech support is exceptional.

Cons

This is a very robust and complicated client management system. It does a lot and takes a lot of time to set up. However, the support offered by \[SENSITIVE CONTENT\] is outstanding. They have videos, text references and on-line support that is responsive and very helpful.

Review Source

Response from Jane Software

February 7, 2022

Hi Mike, Thanks for your review and welcome to the Jane community - it's so great to have you here! While we try to make Jane as user-friendly as possible, I know that switching over to new software can be overwhelming. We're always looking for new ways to enhance onboarding and help you get Jane set up and tailored to the way you run your practice. It sounds like you referenced Jane's guide, setup videos, and support resources. Were you aware that we offer a free dedicated 1:1 New Account Setup call to help you get up and running? You can book that at seejanerun.janeapp.com if you're interested. All that said, I work on the onboarding product team here at Jane and I would love to hear more about your experience setting up. If you think you'd have some time to chat further please reach out to our Support team and let them know and I will reach out to schedule a call :) Have an awesome week, Mike. Hope to hear from you again soon. Maddie On Behalf of Jane

AS

Andrea S.  
RMT  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing customer service!"

January 3, 2023

5.0

Pros

Always innovating the product, intuitive interface and helpful staff answer questions in a timely manner

Cons

I genuinely can’t think of any but I have to fill this out :)

Review Source

Response from Jane Software

January 6, 2023

Hi Andrea, Thanks for the review - you write the best cons... :) Your words mean a lot to us and I hope you will continue to reach out to our staff should questions come up along your Jane journey. We are thankful for you! Maddie On Behalf of Jane

Talk to a Capterra advisor for free and get results within 15 minutes.