# Page 16 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Jane

## Showing most helpful reviews

Showing 376-400 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Psychologist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Jane App for Psychological Assessment Scheduling"

December 2, 2022

5.0

Pros

Jane has so many important features for a private mental health practice. I use Jane for scheduling appointments, sending appointment text/email reminders, making room reservations, sending consent forms, keeping private client data, charting, and for telehealth visits.

Cons

Because there are so many features, Jane can be difficult to navigate at times but the video tutorials are helpful when you don't know how to do something.

Review Source

Response from Jane Software

December 15, 2022

Hi there, Thank you for taking the time to write this review of Jane. I'm so glad to hear that you're using many of Jane's features from scheduling, to charting and Telehealth! I'd love to hear more about how we could make Jane easier to navigate. Your feedback is really valuable, so please don't hesitate to get in touch with our support team :) Hope you have a wonderful holiday season. Maddie On Behalf of Jane

MA

Monika A.  
Intake Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review"

October 22, 2019

4.0

Pros

Ability to edit settings on our end and the schedule to patient profile function, as well as, who booked the patient and when. Also the notes function. And the reminders to book.

Cons

The lack of customization for the online booking page and formatting and email formatting.

Review Source

Response from Jane Software

December 2, 2019

Hi Monika, Thanks for the feedback about your experience with Jane. I looked up your emails with our team to see what degree of online booking customization you were looking for (beyond adding logo, selecting colours, adding a background image and updating language - I think you already know about all of those options). I just found the feedback you provided and love some of the suggestions. We talk a lot internally about how Jane is never "done". We will always be working with Jane on self-improvement - usually in iterations of each feature. So this feedback is super helpful thank you! And glad you're enjoying the return visit reminders and the degree to which you can customize Jane! In case you missed any of it this guide might be helpful: https://jane.app/guide/notifications-reminders/customizing-jane Thanks again for the review and for being part of the Jane Community!

BH

Ben H.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Making my life easier"

January 18, 2020

5.0

It has been a bit of a challenge getting everything set up, but the support and the instruction made it easier than just about any software package I've had to learn in the past.

Pros

The price and the funtionality and the fact that it is supported with new functions on an ongoing basis. I love that the EHR and the scheduling and payment processing are all integrated and it is all in the same basic account.

Cons

I have some features I would like incorporated, but I hesitate to state because I believe they will be addressed soon enough. Specifically, I look forward to when the scheduler will check a thrid party calendar for availability so that my wife can put something on my personal calendar important enough to take me off schedule.

Review Source

Response from Jane Software

January 20, 2020

Hi Ben, Thanks so much for taking the time to review your experience with Jane. We take these reviews to heart, and always appreciate both how Jane is helping and how Jane could be better! For the calendar - is your wife booking on your third party calendar or on the Jane schedule? Jane does have integrations with third party calendars where you can subscribe to have either just your shifts, or your appointments (with only patient initials) linked to your personal outside calendar. It's not, however a 2 way synch, but she could also have a log in to your Jane calendar and she could pop a break in your day where she's booked you in for something during work hours? Just an idea and if you want to learn more you can go here: https://jane.app/guide/staff-profiles/subscribing-to-your-calendar-for-staff I hope that's helpful! And we're so glad to hear that Jane is "making life easier". That is the best compliment Jane could hope for. Alison - Co-Founder

YW

Yakun W.  
Physio  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I would recommend Jane"

September 25, 2021

5.0

great

Pros

easy to use, able to log on form different devices

Cons

slow to load at times, difficult to change length of appt

Review Source

Response from Jane Software

September 29, 2021

Hi Yakun, It looks like you've spent over two years with Jane - we're lucky to have you! If you haven't seen it already, you can always see our independently monitored status page here: status.janeapp.com Otherwise, there are a couple of other things we recommend if you're experiencing a slowdown. I hope you will reach out to our support team so we can help you troubleshoot as soon as possible. Ah, if you hover over an appointment, break, or shift in the schedule and then click the resize button that appears at the bottom right you can drag and drop to adjust the appointment time (shorter or longer). Let us know if we can give you a hand with this :) Thanks so much for the review and willingness to recommend Jane. Have an awesome day! Maddie On Behalf of Jane

AH

Annie H.  
Reception  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Yay for fast friendly tech support!!"

May 13, 2019

5.0

Pros

Aside from the ease of use and sleek design (which are both just amazing) my favourite feature is easily the support team. As the only receptionist for a busy clinic, who isn't always the most savvy with technology and troubleshooting, I can always rely on my Jane team to help! Even when it ends up being a question for a tech division and not their platform at all they always give me the answers I need! They are fast and friendly and easily the best technical support team I've ever worked with.

Cons

I really can't complain. The best program I've worked with thus far.

Review Source

Response from Jane Software

May 14, 2019

Oh Annie - thanks for the kind words! I'm going to share them with the whole team. Our all in-house dev team will appreciate the "ease of use and sleek design" part for sure ;). And working with people like you actually helps all of us enjoy OUR jobs. I love the "my Jane team". You got it - Jane comes with not just the online tool, but a team of cheerleaders here to help you succeed. :) Have a wonderful day and thanks again for your kind review. Alison - Co-Founder

VR

Verified Reviewer  
Gestion de clientèle  
Accounting  
Used the software for: Less than 6 months

### "Un meilleur logiciel "

October 24, 2023

5.0

Pros

Interface conviviale, fonctionnalités avancées.

Cons

Ce logiciel a un coût élevé, support client limité.

Review Source

Response from Jane Software

November 6, 2023

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra. Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à support@jane.app. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane. -Caitlin au nom de l'équipe Jane.

KM

Kery M.  
Sexual Violence Counsellor  
Mental Health Care  
Used the software for: I used a free trial

### "Just starting"

November 15, 2023

3.0

ok so far. still learning. ok so far. still learning

Pros

Booking system and client progress reports

Cons

Cost was a bit much for me. Cost was a bit much for me.

Review Source

Response from Jane Software

December 9, 2023

Hi Kerry. Thanks for sharing your review and feedback here. We’re super proud of Jane’s online booking so it’s great to hear that’s a plus for you! Since it’s been a couple of weeks since this review, I’m so interested in how things are going for you with Jane. I hope you’re feeling more comfortable as time goes on, especially as you start to discover some of Jane’s hidden gems. :) You mentioned that you found the cost to be a bit much and that piqued my curiosity. If you’d be comfortable sharing some further feedback around that, I’d love to chat more. No pressure at all, but if you’e interested I’ll leave my email in the notification below - if it doesn’t show, just reach out to our support team and I’ll keep an eye out in the inbox. -Caitlin T from Jane

LL

Laurence L.  
Chiropractor  
Alternative Medicine  
Used the software for: Less than 6 months

### "Customer Service"

September 10, 2023

5.0

Pros

\[sensitive content hidden\] answered quickly to my question by email. Her email was clear, easy to understand and really hepls me to resolve my problem. I like the way jane communicates with theirs customers, it's firendly but still respectful. I recommend it to every chiropractors.

Cons

I don't have any bad comments for the moment.

Review Source

Response from Jane Software

September 15, 2023

Hey Laurence! Oh wow, thanks so much for sharing these kind words. I'm so happy to hear you had a great experience with one of our support team members as that's exactly what we aim for every single time. It means a lot that the way we speak with our customers, like yourself, resonates with you as that's an important key to the support we provide. We want you to have an experience that makes you feel special and like we're here for you, well, because we are! I like thinking of it like a light-hearted conversation you'd have with an old friend mixed with that expert-level product knowledge and support you'd expect to find when you walk into Apple. I hope you continue to enjoy your time with Jane, we're so happy to have you!

EC

Elisabeth C.  
Owner/licensed counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Loving Jane"

February 7, 2023

5.0

I have had great experience with setting up Jane and I have had to call Jane support many times. They are fantastic to work with. They have always been helpful and extremely pleasant. I am so very pleased that I chose Jane.

Pros

The product is easy to use and very intuitive.

Cons

I would like the option to use my preferred name because my clients know me by a different name. So far the option does not exist for staff members only for patients.

Reason for choosing Jane

It was recommended by a peer.

Review Source

Response from Jane Software

February 17, 2023

Hi Elisabeth, Thank you for your review and all of those stars. I am so glad to hear you have been having a positive experience with Jane and our Support team :) If you haven't done so already, we do have an existing Feature Request on our public feedback forum for Staff to use a Preferred Name which can be found here https://janeapp.canny.io/admin/feedback/feature-requests/p/staff-preferred-name-vs-billing-name?boards=feature-requests&search=staff%2520pref I hope you will take a peek and add a vote or comment as your feedback is so valuable to us plus, this way you can stay up to date with the status! We're so happy you chose Jane. Please don't hesitate to reach out to our support team should you have any questions along the way. -Kim on Behalf of Jane

SS

Sue S.  
Senior Receptionist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great service"

November 16, 2021

5.0

Brilliant

Pros

Easy to use and after service care great

Cons

JaneApp team can usually help with anything

Review Source

Response from Jane Software

November 18, 2021

Hi Sue, We think YOU are brilliant! Thanks for taking the time to write. I know our team works hard to help out in all ways. If we don't know the answer right away, we will follow up with a solution that works best for you and the way your clinic operates! Thanks for being a member of the Jane community. You are appreciated :) Maddie On Behalf of Jane

IL

Isabelle L.  
Client Services  
Medical Practice  
Used the software for: Less than 6 months

### "Jane Software Review"

July 27, 2021

5.0

Great. Easy to use and implement. Switched from another software and setup only took a few weeks.

Pros

Jane was easy to use, easy to setup and offered a lot of functionality that other software's did not. We used this for an integrated practice of healthcare professionals & holistic professionals. They liked it in both industries.

Cons

There was nothing that I did not particularly like about the software.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Ease of use. Appearance. Features

Review Source

Response from Jane Software

August 3, 2021

Hi Isabelle, Thank you so much for taking the time to write us this review! I hear that you're really enjoying Jane's features, appearance, and overall functionality as a multi-disciplinary practice. This is so encouraging to hear and I know our in-house development team will surely appreciate the kind sentiment :) We're certainly happy to have you on board. Don't hesitate to reach out to us should you have any questions along the way. Have a wonderful Tuesday! Maddie On Behalf of Jane

IG

Irene G.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Thanks Jane!"

September 1, 2020

5.0

Pros

The ease of use with Jane App is phenomenal. Integrating from our previous EHR was simple and the Jane team was so helpful during that process. I love the option to submit & vote on 'Feature Requests' and the support team is always so thorough whenever we need some help!

Cons

One thing currently missing is the ability to track authorizations that are bound by both date and visit count. It would also be great to be able to check benefits & eligibility within Jane.

Review Source

Response from Jane Software

September 15, 2020

Hi Irene, What a lovely review you've written! And I think all the Thanks here goes to you actually! I'm so glad to hear you've been adding your voice to the feature request list. And it's also so great to hear that you had a smooth transition over to Jane. I love hearing how Jane could be more helpful to your practice - eligibility checks and authorizations are on our radar for sure. A notification for when an authorization is expiring is on the feature request list and I see you've already added your vote, which is perfect. We've got a few new things being launched in the next few weeks, including some refreshed insurance workflows, I hope they are helpful to you in the meantime. Thanks again for sharing! Alison - Co-Founder

RJ

Robyn J.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "So Happy"

July 13, 2022

4.0

I appreciated all the support that Jane offers. I am not sure I could have done it without them.

Pros

This software has some amazing features but what I appreciate the MOST is the customer service.

Cons

Im not sure yet as I am still learning it

Reason for choosing Jane

It has a great reputation and other business owners shared how they love it so I tested it on the trail and found it was what I was looking for

Switched from

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

I needed more room to grow, I wanted a more cost-effective product and I needed the product to have supports I can talk to.

Review Source

Response from Jane Software

July 25, 2022

Hi Robyn, I love your review title. We are so happy that you are happy! We truly value support here at Jane and really appreciate you sharing your positive experience with us. I hope you'll continue to rely on the team as you learn Jane :) Thank you for inviting Jane to be a part of your story. We're so thankful to work with you! Maddie On Behalf of Jane

MT

Meng-Chi T.  
RMT  
Hospital & Health Care  
Used the software for: 6-12 months

### "Rigersted Massage Therapist "

March 28, 2024

5.0

It is good after practicing more in daily bases.

Pros

It is easy to use after daily practice at work.

Cons

It is so confused in the process of setup every details in the beginning!

Review Source

Response from Jane Software

April 17, 2024

Hey Meng-Chi. Thank you so much for taking the time to leave a review about Jane and how you’ve been finding things - but even more so, thank you for giving us the opportunity to help support your clients! It always warms our hearts to hear that Jane is making your days easier and drives us to continue to improve so we can hopefully make things even better for you. Thanks for being on this journey with us. :) -Caitlin on behalf of the Jane team

MA

Margarita A.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane app review"

June 3, 2019

4.0

Pros

Very user-friendly. Quick to use on any computer or phone

Cons

Not being able to assign patience to location. Not very useful if having more than one clinic.

Review Source

Response from Jane Software

June 4, 2019

Hi Margarita, Thanks so much for taking the time to leave us some notes on your experience with Jane. Love that you're finding Jane user friendly and helpful on any device! And we built Jane to manage multiple locations (with online booking by location, reporting and pricing by location, and the ability to share a patient list and client log ins across locations too!). You can also report by practitioner, whether they work at a single or multiple locations. Have you ever used the "Shift+L" key to toggle quickly between your location's main schedule? I 'd love to hear more about where you're struggling to divide your clients by locations and maybe we have some tips to help! I looked through our emails here but didn't see any specific questions from you, but perhaps I've missed it... We'll follow up via email now. Thanks for helping Jane with this feedback. We're always looking to improve :)

RH

Robin H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane EHR for acupuncturists "

June 2, 2021

5.0

Exceptional

Pros

Excellent customer service and ease of use and inclusive features and billing services

Cons

none really. Sometimes I can’t find my way with things and the customer service team always helps

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

More inclusive bundled services and HIPAA

Review Source

Response from Jane Software

June 9, 2021

Hi Robin! Thanks for the lovely review and for choosing Jane! Your comment regarding excellent customer service made me smile. Our support team is here for you and I hope you will continue to reach out as you settle in. It's so great to have you here :) Maddie On Behalf of Jane

DZ

Darya Z.  
Owner, Operator, RMT, RAc  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Booking, Billing and Charting is all in once place. Awesome!"

May 23, 2020

5.0

Overall, I really liked using JaneApp. I did end up switching to another system that's similar but doesn't need to have the login feature. I might consider switching back if they removed their log in template.

Pros

I really liked this product because all of my billing, charting and bookings happen in one place. It's easy to use and a feature I really like is that I can access and share my intake forms with anyone else using the system. I've gotten a lot of helpful information from other's notes. Love the community feel!

Cons

The biggest thing I don't like about the software is that in order to book an appointment, the person needs to make a (free) account. I work with a lot of seniors and having to have a login and password for yet another system tends to be frustrating.

Review Source

Response from Jane Software

June 4, 2020

Hi Darya, So appreciate your review! I love that you like that Jane has everything in one place for you - and I hear you on the difficulties around remembering usernames and passwords. While it's important to balance the fact that Jane pairs people's appointments with their medical data, and that online booking connects to a bigger picture, I also appreciate that everyone's level of comfort with technology is different. We'll keep working on how we can make the booking experience even smoother. Have a lovely afternoon! Alison - Co-Founder

WB

Wendy B.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent app for running a Physiotherapy clinic"

July 3, 2020

5.0

I can't say enough good about this app. I am only sorry it took me so long to get it.

Pros

The Jane App was easy to set up for online booking, accounting, charting and telehealth features. If I had any questions, the staff at Jane were always quick to reply with helpful suggestions.

Cons

I am not a fan of taking time to get to know any software. Getting to know Jane was the best experience I have had in learning any new online system or app.

Alternatives considered

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

Jane App had more features and I knew people who use Jane who are happy with the App.

Review Source

Response from Jane Software

July 21, 2020

Hi Wendy, Thanks for this lovely review of Jane! So glad you've been working with Jane's online appointments and were able to get up and running quickly... And I agree that getting to know a new software can be a big challenge - I'm happy to hear you enjoyed getting to know Jane. We're always looking to make the set up period more enjoyable, and my ultimate dream would be that the set up is more like a video game tutorial, where you don't even realize you're learning! I hope you're having a lovely week Wendy, and as always feel free to reach out to the team if there's anything you're curious about or other questions pop up. Alison - Co-Founder on behalf of Jane

sR

shyla R.  
Finance officer  
Medical Practice  
Used the software for: Less than 6 months

### "love jane"

September 1, 2021

5.0

So far very happy

Pros

very user and patient-friendly. our clinic is very happy with how easy it is to use

Cons

Im still learning so no big cons yet. There are a few things i still have to learn

Switched from

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

Wanted something more user friendly

Review Source

Response from Jane Software

September 7, 2021

Hi Shyla, Thank you so much for your kind words! Reading that you find Jane to be user and patient-friendly brings a smile to my face :) Oh, and don't worry - everyone goes through a learning curve when starting with new software. It sounds like you're doing a wonderful job. Make sure you lean on our team when any questions come up for you! Thanks for choosing Jane, Shyla. Maddie On Behalf of Jane

TA

Tygue A.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Happy to find them"

October 15, 2022

5.0

Great so far

Pros

Support is great. Software is simple yet endlessly customizable.

Cons

I haven’t found many, sometimes it can be difficult to remember how well everything can be customized.

Switched from

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroWrite](https://www.capterra.com/p/70011/ChiroWrite/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Wanted something new, heard good things about Jane.

Review Source

Response from Jane Software

October 18, 2022

Hi Tygue, Thanks for the review! We're happy you found Jane too :) It's great to hear you describe Jane as simple yet "endlessly customizable." If you have any questions about customization in the future I hope you'll continue to lean on our support team. We enjoy talking to you! Have a great week. Maddie On Behalf of Jane

bS

brittany S.  
ND  
Medical Practice  
Used the software for: I used a free trial

### "Jane app"

March 16, 2022

5.0

positive

Pros

\- scheduling - easy to learn - invoicing / billing patients - day end reporting - online scheduling - patient reminders

Cons

\- charting view is basic and has limited advanced features

Review Source

Response from Jane Software

March 21, 2022

Hi Brittany, Thank you for taking the time to complete this review and share your thoughts! It made me really happy to see "easy to learn" listed as one of your pros :) I'd love to hear a bit more about the improvements you've come across that could be made to charting. Feel free to respond to this message - or there's always the "Feature Requests" area found in the drop-down under your name at the top right corner of your Jane account. Thanks again Brittany and have an awesome week. Hope to talk again soon! Maddie On Behalf of Jane

VC

Valerie C.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent Customer Service for the Product"

December 7, 2022

5.0

Using the diary software.

Pros

Ease of use and helpful support team. Nothing is too much trouble

Cons

Billing could be better. More options for printing

Reason for choosing Jane

Best for our purpose and suited what we had so that we could adapt it

Review Source

Response from Jane Software

December 9, 2022

Hi Valerie, Thank you for sharing your experience with Jane :) Excellent customer service and ease of use are comments we sure do enjoy hearing. I'd love to learn more about how you think billing at Jane might be improved. I hope you'll post your feedback on our public customer site here: https://janeapp.canny.io/ I hope you have a wonderful weekend! Maddie On Behalf of Jane

AW

April W.  
doctor  
Medical Practice  
Used the software for: 6-12 months

### "Owner review"

November 15, 2022

4.0

Fair

Pros

EAsy to use, and data impute was easy, train employees on

Cons

Billing was lacking and too confusing to try to integrate, wasnt compatible

Review Source

Response from Jane Software

November 22, 2022

Hi April, Thank you for the review! From your comments, I'm hearing that you have found Jane "easy to use" including importing your data and training employees. I'm sorry to hear that some of Jane's billing features have not been helpful so far. We are always looking for new ways to improve Jane and we'd love to hear about how we might make billing more suitable to your practice. Please feel don't hesitate to reach back out here if you'd like to chat further :) Maddie On Behalf of Jane

RA

Rasha A.  
Office Staff  
Hospital & Health Care  
Used the software for: 2+ years

### "NOVA Chiropractic & Rehab Center"

June 30, 2022

5.0

Infinite malleability of software

Pros

It is a great service and I highly recommend.

Cons

sometime the software get slow and takes long time

Review Source

Response from Jane Software

July 8, 2022

Hi Rasha, Thank you for your review and the stars :) Please do reach out to our support team about the slow load that you're experiencing so we can take a look and help you troubleshoot. Hope to talk to you very soon! Maddie On Behalf of Jane

BY

Beth Y.  
Business Owner/Manager/Chief Cook and Bottle Washer  
Alternative Medicine  
Used the software for: 2+ years

### "Jane is a RockStar!!"

May 15, 2020

5.0

Wonderful.

Pros

How we keep finding new ways to utilize its use-ability

Cons

Reports could be a bit more bookkeeper friendly!

Reason for choosing Jane

Ease of use

Review Source

Response from Jane Software

May 19, 2020

Hi Beth, Love your Title! Chief Cook and Bottle Washer... yeah especially these days with everyone at home! Thanks for this kind review of Jane - and clearly it's YOU that's the rockstar I'm so glad you're getting to know Jane better as the days go by. We're continuing to work on re-tooling reports for bookkeepers. In fact, our reporting team has this exact improvement as one of their 3 goals for the next few months: "Delight Bookkeepers and Accountants" Stay tuned for improvements there :) Alison- Co-Founder

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