# Page 17 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Jane

## Showing most helpful reviews

Showing 401-425 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Anne H.  
NA  
Medical Practice  
Used the software for: 6-12 months

### "Poor coordination with Samsung phones "

February 28, 2023

2.0

Frustrating

Pros

Reminders are good once i can get the appointment into my calendar

Cons

It poor integration with Samsung calendar. This survey won't even let me add option that in the question a few past this.

Review Source

Response from Jane Software

March 7, 2023

Hi Anne, Thanks for taking the time to share your experience. We appreciate hearing your feedback when it comes to calendar integrations with Samsung, and I am sorry that it has been a frustrating experience. We want you to love Jane, and we want Jane to be helpful to you, but that doesn't seem to be your experience right now. Our team is here to help you whenever it is convenient for you, and we would be more than happy to find ways to improve your experience and earn some of those stars. I did also want to share that we do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about the Samsung Calendar when you have a moment: https://janeapp.canny.io/feature-requests/p/ability-to-subscribe-to-samsung-calendar Hope you have a great week! -Kim on Behalf of Jane

CS

Chelsie S.  
Chiropractor  
Hospital & Health Care  
Used the software for: 6-12 months

### "The BEST"

November 12, 2020

5.0

Pros

The customization to make chart notes how YOU want is great

Cons

Been using for 10 months and there are always new updates and features to integrate that I wouldn't have thought of.

Switched from

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

Cloud charting

Review Source

Response from Jane Software

November 18, 2020

Hi Dr. Chelsie, I'm so glad you're enjoying working with Jane! I hope you had a chance to check out our last webinar that covered our advanced "Smart Charting" features. If you enjoy customizing your chart notes you might like learning about these new features that help make charting even more unique to your workflows. You can find it here if you missed it: https://vimeo.com/479381194 It really does go over the most advanced features of Jane's charting, but if you're adventurous there's some great tips in there! Thanks for taking the time to share some of your experience here with us at Jane and with those that might be considering Jane for their practices. I appreciate you! Ali - Co-Founder

JK

Jill K.  
Clinical Counsellor  
Mental Health Care  
Used the software for: 2+ years

### "Great App, Amazing Support"

August 11, 2021

5.0

Pros

I deeply appreciate the support that Jane provides. As a solo practitioner, sometimes I don't have the bandwidth to trouble shoot, its a relief to know Jane support is only an email away!

Cons

I quite like Jane. It was pretty easy to integrate with my business, the support walked me through it.

Review Source

Response from Jane Software

August 23, 2021

Hi Jill, Thank you for the lovely review. I know that these words mean a lot to our support team! I hope that you continue to find Jane to be a helpful "co-worker" as you manage your solo practice :) We're lucky to have you, Jill. Reach out anytime! Maddie On Behalf of Jane

LH

Lindsey H.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "New to Jane"

March 1, 2021

5.0

Overall, the utilization and ease of use of Jane is wonderful. With little training, we are able to navigate the system.

Pros

Jane was suggested to our office by a new, incoming provider who wanted to try it (she had never used it either). We found it super simple to set up and it was similar to our EHS system we use for our Dermatology Practice. With the exiting of the provider who suggested Jane, we have decided to convert our entire EHS over to Jane as we are a direct care med practice.

Cons

What we, as a practice, wish Jane did have was the ability to create "files" under the file category so we can organize our uploads like "patient progress photos", Identification cards, medical records, etc. When we have dozens of uploaded files to sift through, it's time consuming and seemingly unnecessary with a simple feature of having the ability to create sub folders.

Switched from

[EZDERM](https://www.capterra.com/p/162007/EZDERM-EHR/)

Cost effectiveness. We were paying for more features than we actually used since we do not participate with insurance companies. Switching to Jane will save us $15K a year.

Review Source

Response from Jane Software

May 13, 2021

Welcome to Jane Lindsey, I love hearing "New to Jane" and "ease of use" at the same time. I think the ability to create "files" under a file category is an excellent idea. I hope you will add your vote to the existing request on our public customer feedback site if you haven't already: https://janeapp.canny.io/feature-requests/p/files-organization In the meantime, we'll keep working on those last two stars :) Thanks for choosing Jane, we're so happy to have you! Maddie On Behalf of Jane

AG

Alison G.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So happy with Jane App"

April 13, 2020

5.0

Jane App is amazing to use as both a practitioner and as a patient. The support is phenomenal, it is easy to use for me and my patients.

Pros

Easy & intuitive to use, amazing support

Cons

There is nothing I don't love about Jane

Review Source

Response from Jane Software

April 20, 2020

Hi Alison, Thanks for this lovely review - I know there's a lot going on for you right now, so appreciate that you took some time to share your words (and stars) with Jane! "There is nothing I don't love about Jane". Wow. Such a kind review and we'll keep working hard to make sure that remains a true statement. There is nothing we don't love about working with you too! Thinking about you and all of our small business community members right now (well, always really, but especially right now). Have a lovely Monday, Alison - Co-Founder

SO

Susan O.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best.Decision.Ever."

March 1, 2019

5.0

We chart for 5 disciplines, each with their own chart templates, all scheduling/calendaring is done by the patients through their portal,we take payments with Jane, we resell and prescribe through Jane, and more. It is a member of our team, and we rely on it greatly. And, it great at her job!! We love Jane!

Pros

We love everything about Jane! We’ve been using Jane for close to a year now, and we cannot be happier! It is so very easy to set up and use this program, even getting help is simple and easy. We went from paper to electronic charting in the blink of an eye, and we’ve never looked back! Templating is super easy, and the patients LOVE the simplicity of handling their appointments; we get compliments all the time from our patients regarding Jane, so that’s huge!

Cons

There is absolutely nothing that we don’t like about Jane, and I mean that honestly. The few things that might be considered “cons”, are things that can be submitted as feature requests, nothing negative against the program itself.

Review Source

KW

Kyle W.  
Upper Cervical Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane App - #1 EHR on the market for their customer service, software quality, and price"

December 17, 2020

5.0

Jane App software has been an excellent experience for myself and for our clients. I have loved Jane App the moment I signed up with their software program!

Pros

It is easy to use and train anyone regardless of their computer technology experience. It is quick and easy to find what you are looking for. It is great software program with excellent costumer service. Jane App is innovative and the Jane App team is always trying to update their software to make it better for the future.

Cons

There was a glitch in Jane App software and our business gmail account yesterday that lasted for a couple hours. We couldn't communicate back and forth through email. This has only happened once and it was unusual.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Jane

Excellent costumer service, excellent software program at an excellent price....Other systems were way to expensive and I didn't need all the bells and whistles to start my practice with during these challenging times.

Review Source

Response from Jane Software

January 30, 2021

Kyle, what a title! Thanks so much for sharing your experience! :) I'm only allowed 255 characters here so I'll just say I appreciate you and I'm glad you're a part of Jane's Community.... Alison -Co-Founder

JT

Jean T.  
Nurse Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Best EMR for our small medspa"

March 29, 2023

5.0

Pros

I love the customer support offered by Jane. The system is user friendly and the customers service representative are always cheerful and happy to help. They have been extremely patient in helping me to set up the for my business,

Cons

I would love to have the option to email or text my clients in Jane.

Review Source

Response from Jane Software

April 10, 2023

Hello Jean! We love to hear that Jane is the best- I mean, who doesn't enjoy a compliment as great as this one! Hearing that Jane has been a helpful tool for your medspa, alongside the happy and cheerful encounters with our support team truly brings joy to my day. Our team is here to provide you with (unlimited) support regardless of where you are at in your Jane journey. When it comes to Email and Texting your patients from Jane, we hear you! We do have an existing feature request for this, and I would encourage you to vote/comment to share your voice with our team. Anytime there are changes to the status of this request you will be notified. I have linked that request for you below. https://janeapp.canny.io/admin/feedback/feature-requests/p/text-patients-from-jane?boards=feature-requests&search=text We are so thrilled you chose Jane and we are excited to continue working with you. -Kim on Behalf of Jane

JG

James G.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Switching from Eclipse to Jane"

March 25, 2022

5.0

Good

Pros

Documentation - ability to customize; ability to see appointments.

Cons

Number of steps required to change the DOC/DOI for new episodes.

Review Source

Response from Jane Software

April 18, 2022

Hi Dr. G, Thanks for taking the time to write this review! I hear you about the steps needed to change the DOC/DOI in Jane. It is currently best to edit the insurance policy before billing claims to make sure the right DOI is there, or perhaps you could or create a separate policy to manage your client's new injury. I found a feature request here, so please feel free to add your vote or create a new request: https://janeapp.canny.io/feature-requests/p/doi-date-of-incident-injury-box-14 We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star. Thanks again and have a great week :) Maddie On Behalf of Jane

CW

Corey W.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing software "

July 23, 2019

5.0

Amazing experience. I spend so much less time on administrative issues. And because it is web based I can take care of things on the go.

Pros

Had made my life easier and more efficient. Scheduling, charting, billing, credit card processing and exercise prescriptions All in one place or with amazing integrations. Customer Service is also very good. Very easy to manage my team and keep track of what is going on

Cons

Unable to provide bilingual solutions for my clients

Review Source

KC

Krista C.  
RPN  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy Peasy "

November 18, 2021

5.0

Pros

Easy to use, cute to look at , reports!!

Cons

Have to constantly refresh to see if pt has arrived, no messaging platform

Review Source

Response from Jane Software

November 29, 2021

Hi Krista, Love your review title :) I am super excited to tell you that Secure Messaging is in progress! If you haven't done so already, make sure you add your vote to this thread on our public customer feedback site to stay updated on the project https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane. Have you enabled patient self-check-in? Jane will let you know when a patient has self-reported their arrival in real-time. Jane will do the same when other staff click to Arrive an appointment too. Please do reach out to support so we can take a look at your account with you and eliminate the need to refresh so much. Thanks for taking the time to write this review. I hope you have an awesome week! Maddie On Behalf of Jane

JL

Jenna L.  
Pediatric Occupational Therapist  
Medical Practice  
Used the software for: I used a free trial

### "Beautiful Bend Therapy Review"

April 5, 2023

5.0

So far, wonderful. \[sensitive content hidden\] was great!

Pros

Very user-friendly. An all-in-one integrated system to running a clinic.

Cons

I haven’t found anything that I don’t like as of yet.

Review Source

Response from Jane Software

April 13, 2023

Hey Jenna! Thank you for taking the time out of your day to leave such a kind review! I am so glad to hear you have enjoyed working with our team. We are equally as happy to be working with you :) Thank you for doing what you do, and allowing Jane into your practice. Have a wonderful week! -Kim on Behalf of Jane

PW

Pauline W.  
Accounts Manager  
Medical Practice  
Used the software for: 1-2 years

### "Excellent choice"

February 18, 2021

5.0

Pros

easy to use and teach to new users, great customer support and a simple way to find out how to do or create things in the software.

Cons

too dependent on the mouse. I would like to see more keyboard response options as an alternative.

Review Source

Response from Jane Software

May 13, 2021

Hi Pauline, Thank you for taking the time to review. I think it's great that you find Jane easy to use, but I hear you on the hope for more keyboard response options. Efficiency is crucial while in a busy clinic atmosphere, so Jane does have a few shortcuts to cut down on mouse clicks. If you haven't seen it already, I hope you'll take a peek at our guide on Keyboard Shortcuts here: https://jane.app/guide/staff-profiles/keyboard-shortcuts We'll keep working on how we can introduce more of those handy tools. Cheers! Maddie On Behalf of Jane

CF

Colin F.  
Physical therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Jane review"

February 9, 2026

5.0

Very good clinical software that is better than all other comparable software systems that I have used

Pros

Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent

Cons

I have found it doesn’t work as reliably on my mobile device. The browser version always seems better

Review Source

AJ

Amy J.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane ROCKS!!!"

February 24, 2022

5.0

Pros

Very easy to set up! Very fast to navigate and document. Very easy for billing and practice management. A full suite of easy!!!

Cons

I have zero cons concerning JANE! Get this program! I've had 4 others before... This is amazing!!! The BEST!!!

Review Source

GM

Garry M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "RMT booking sysytem"

September 1, 2020

5.0

Awesome! My patients love it as much as i do!

Pros

Easy to set up, Intuitive -they really put a lot of effort into making Jane user friendly. Always have your back with quick customer service-phone/email. Really shake my head as i should have purchased it years ago, my business is growing, my patients are happy and i'm in full control over my schedule on my laptop or Cell.

Cons

Simply put-there are none. Its a superior product with excellent customer support!

Review Source

Response from Jane Software

September 15, 2020

Hi Gary, Oh my. Thanks for this review and for taking the time to share your thoughts here on Capterra. I am so pleased that you are happy to have "hired" Jane and that you're working well together! "My business is growing, my patients are happy and I'm in full control of my schedule on my laptop or cell" - that's the most amazing sentence! I'm going to share your words here with the team and I know they'll appreciate them as much as I do. Alison - Co-Founder

MM

Melanie M.  
Acupuncturist and owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "so far, so good"

November 9, 2020

5.0

Pros

I like that is mostly intuitive to use.

Cons

Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

better integrations and more features

Review Source

Response from Jane Software

November 12, 2020

Morning Melanie, We agree that all those settings can seem unnecessary if you are working as a single practitioner. We're actually looking at making some changes so that those toggles don't appear in your individual staff profile if you're the only one in your account. If you don't work with other practitioners, then you don't really need to tell Jane how you like to run things in 3 places! If you worked with others, however, the decision making looks a little different. For example, Yes we want our clinic to have online booking , but no our Counsellor doesn't want it , and yes our Acupuncturist does . I'm going to share your thoughts here with the members of our team that will be working on this for 2021. Thanks for letting us know about where Jane could be more intuitive for you! And thanks for all the stars and sharing your thoughts with others thinking about Jane for their practices. You are appreciated! Alison - Co-Founder

AV

Annie V.  
Acupuncturist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Never going back..."

October 30, 2020

5.0

Wouldn't use anything else and I'm just starting Jane. It feels really strong like it can handle the work and it is seamless.

Pros

I love the customer service. They are they ANYTIME you need them. I love that I can double book patients and set up the schedule the way I'd like it. It feels so nice. It really feels like someone other than me is running my practice! Someone that I trust is running it!!!

Cons

It took a while to figure out scheduling but it was worth it because the app I was using could not do it. Having to buy a square terminal was expensive but Jane does offee a 35% coupon which saves about $100.

Reason for choosing Jane

I described that above

Review Source

Response from Jane Software

November 2, 2020

Morning Annie, I'm loving that you described Jane as "strong!" I often describe Jane as a real powerhouse, so glad to hear that your experience so far has been positive! We are also hopeful that Jane really feels like a member of your team (and that OUR team at Jane becomes a real support to you) - so pretty much your whole review has made me smile today. Thanks for sharing Annie. Appreciate you taking the time to tell people a bit about your story so far. We're so glad you're a part of the Jane Community! Alison - Co-Founder

GR

Glenda R.  
Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Jane is user friendly and support is amazing"

May 21, 2021

4.0

Pros

Once set up, the program is very user friendly and new staff can pick up the basics very easily. Patients using the online booking also experience this easy to use interface. If you have any issues along the way, the Jane support team is very responsive if you can't find what you are looking for in the Jane guide and videos. Team onboarding is very easy. The opportunity to provide feedback to what future developments are made to the software is desirable.

Cons

Set up was a little cumbersome (confusion between templates vs . intake forms vs. surveys for example) and not being able to view and edit the template emails in the same location. As well, some features that I would have expected are not yet in the app such as "auto-populating" requisitions, for example.

Review Source

Response from Jane Software

May 27, 2021

Hi Glenda, Thank you so much for taking the time to write this review and welcome to Jane :) I'm hearing that you are finding Jane user-friendly (awesome) and that you feel directly supported by our team (even better!). I am excited to let you know that Jane's Intake Form, Chart Template, and Clinical Survey areas are currently being redesigned! I hear you on the ability to edit all email templates in one area too- this is something that we want to simplify in the future. Oh, and Jane has an existing feature called Fillable Forms, which might assist with requisitions. This feature will allow you to automatically fill out a PDF file that can be exported and faxed, or uploaded to the patient file area. More on that here if you would like to learn more: https://jane.app/guide/insured-visits/setting-up-a-fillable-pdf-form Thanks again, Glenda. Please continue to reach out to our Support team if any questions come up. Maddie On Behalf of Jane

SL

Steve L.  
Dentist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

October 6, 2020

5.0

very positive I look forward to using this product Almost seems like a happy place to go to

Pros

Customization Easy to learn tabs for self support when navigating Prompt telephone and email support

Cons

Ability to integrate insurance billing To date, nothing else, really

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing Jane

1)Canadian 2)Security 3)I like the culture as portrayed online

Review Source

Response from Jane Software

October 17, 2020

Hi Dr. Steve, Well, thanks for the lovely review of Jane. It's so interesting to me that you chose Jane partially because of the culture and that it seems like a happy place to go :) I do obsess over two things: Customer Service and Company Culture. Or in other words delighted customers and delighted staff.... So your comments make me feel incredibly proud of that work. Thanks for sharing your experience! Interestingly these are two things that we weren't totally sure we could scale well. (I'm also appreciating that I just used "scale" in a reply to a Dentist.... hopefully you caught that ). My co-founder Trevor obsesses over Product (delighted users) so we'll keep working on that too. I can't tell you how much I appreciate your kind words. Ali - Co-Founder

KM

Kate M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent software and people "

April 2, 2019

5.0

Pros

The software is easy to use and anytime there is a concern, the team is always quick to respond and very helpful. They are always working to improve as well.

Cons

No major cons experienced at this point - i've been using this software as a practitioner for 3 years now.

Review Source

Response from Jane Software

April 4, 2019

Thanks for the kind words Kate! We're so glad that you're part of the Jane community. I'm going to share your words with the team - I know they feel the same way about you... I'm going to give you a 5 star customer review ;)

DM

Deidre M.  
naturopathic physician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Service is excellent"

September 20, 2019

4.0

Pros

Such prompt and thorough responses to my many questions in the set up process. Exceeded expections in this area.

Cons

Still need a few more features in the inventory aspect for practitioners with stores / medicinaries/ dispensaries but the excellent service makes them shine above other companies that may have more features but don't provide the service and may not be around in 10 years.

Review Source

Response from Jane Software

October 1, 2019

Hi Dr. Deidre, So nice to hear from you and thanks for your review. I definitely brag about our support crew at every opportunity - and we like to say that when you join Jane you get a community of peers AND a group of people that are here to cheer you on! So I'm glad that you've felt so supported in the set up period. I'd always love to hear more about the inventory features you're looking for - I'll pull up your emails and take a quick look through, but feel free to add your suggestion to our "feature request" list if you'd like. It's a place where you can make suggestions and other's can add their votes or comments - you can access the list from the drop down under your name at the top right of the screen when logged in to Jane. Jane is always on a mission of self improvement. And the list is a long one! Glad you're a part of the Jane Community Dr. Deidre. Alison - Co-Founder

KC

Kimberly C.  
Social Work  
Individual & Family Services  
Used the software for: 1-2 years

### "Staff are fantastic and extremely helpful"

August 26, 2022

5.0

Pros

How easily accessible support is and the staff are great

Cons

Would like to be able to alter forms a bit more

Review Source

Response from Jane Software

September 13, 2022

Hi Kimberly, Thanks for your review! We love support here at Jane and it's so nice to hear about your positive experience :) I would love to learn more about how you'd like to alter your forms. Feel free to respond back here, or please do reach out to our support team at your earliest convenience so we can walk through the process with you. Enjoy the rest of your week! Maddie On Behalf of Jane

Thomas K.  
Owner/Strength & Conditioning Coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best EHR system "

January 24, 2019

5.0

More than happy with the software. The ease of customazaiton and access for both the patient and clinician is above all others.

Pros

Ease of use, customizability, simple client/patient access, multidisciplinary customization, budget friendly and amazing customer service.

Cons

This is the one software I have yet to find something I do not like. It is exactly what I was looking for.

Review Source

VR

Verified Reviewer  
Director, Operations  
Management Consulting  
Used the software for: 1-2 years

### "Subscribe to Jane"

February 9, 2019

5.0

Pros

I can easily sign up for classes or appointments and integrate all with my smartphone calendar

Cons

If you cancel an appointment or class it doesn’t always come out of my subscribed calendar.

Review Source

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