# Page 18 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Jane

## Showing most helpful reviews

Showing 426-450 of 490 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CC

Christine C.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Helpful"

December 8, 2020

4.0

Good experience it's an easy product to use

Pros

Easy to use, always adding new features and great customer service

Cons

Direct billing is not set up yet. Some glitches sometimes

Reason for choosing Jane

Lots of good reviews

Review Source

Response from Jane Software

January 30, 2021

Hi Christine. Capterra has started limiting my response length! So I'll say thanks for sharing - it's so important to me that Clinic Managers (who use Jane all day/everyday!) have a great relationship with Jane. Thanks! Ali - Co-Founder

PD

Paolo D.  
Chiropractor/Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Wonderful Platform"

October 21, 2020

5.0

Very positive!

Pros

Easy to learn, easy to use and easy to implement!

Cons

Sometimes time consuming to go through all the features.

Reason for choosing Jane

Recommendation from colleagues.

Review Source

Response from Jane Software

October 23, 2020

Hi Dr De Ciantis, Really appreciate your kind review - and very glad to hear your colleagues introduced you to Jane! I'm also delighted to hear that you found transitioning to Jane to be an easy process - switching software is a pretty intimidating task, so I'm glad it went smoothly. I hope you'll continue to explore all the different features Jane has to offer - I often recommend people start with the very basics... just learn to book, receive payment and create a chart note! Then when you're comfortable click around and explore -there's always more to learn and we're here to help if you have any questions. Have a lovely weekend Dr. De Ciantis, Ali - Co-Founder

BG

Ben G.  
Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "Jane where have you been my whole life?! "

August 28, 2019

5.0

Pros

The learning curve with new products can be a little steep at times but using Jane is so intuitive. Having never used it before I found it a joy to use and when I was stuck the how to guides and customer service were great!

Cons

None - this program makes my work day so much better

Review Source

Response from Jane Software

September 3, 2019

Oh Ben - aren't you a delight. Thanks for taking the time to add your voice. We so appreciate you! I'm so glad you and Jane are friends ;) Alison - Co-Founder

NL

Nu L.  
manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "intuitive electronic documentation system"

July 30, 2022

4.0

Pros

has many functions such as online booking, charting, billing

Cons

sometimes hard to find clients who have similar names

Review Source

Response from Jane Software

August 2, 2022

Hi Nu, It's nice to hear from you. I'm so glad you've been able to use Jane's online booking, charting, and billing features so far. That is great feedback when it comes to clients with similar names. Please do add your vote to our public customer feedback site here if you haven't already: https://janeapp.canny.io/feature-requests/p/flag-for-clientspatients-with-matching-names This way you can follow along with the status of this request. Thanks for telling us how Jane is helping and how Jane can do better :) Maddie On Behalf of Jane

AL

Angie L.  
Front of House Reception  
Medical Practice  
Used the software for: Less than 6 months

### "Customer Review"

September 23, 2023

5.0

less duplication of work/tasks than the previous system i worked on in my previous job

Pros

Very logical/user friendly & easy to navigate around the system - PLUS the phone/on-line support feature is excellant.

Cons

navigating the mouse to select the appropriate appointment time

Switched from

[PracticePal](https://www.capterra.com/p/138261/PracticePal/)

Changed Jobs/Chiros

Review Source

Response from Jane Software

October 10, 2023

Hey Angie. We're so glad to hear you're finding Jane user-friendly and easy to navigate, and now saving you time with less duplication of work! That's music to our ears. It's even better to hear that your interactions with our team have been nothing short of excellent! It's so important to us that you have a delightful experience both in Jane and when you call in to chat with our support team. Thank you so much for sharing such thoughtful words in your review. -Caitlin on behalf of the Jane team

CW

Cheryl W.  
Chiropractor/owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Service"

March 16, 2021

5.0

Excellent - thank you so much!

Pros

So easy to use, lessened our accounting needs/paper use

Cons

Not much. It has been great from the start!

Reason for choosing Jane

So easy to set up

Review Source

Response from Jane Software

May 18, 2021

Thanks for your kind review, Dr. Wahrenburg. I must say this is one of my favourite cons... :) We are lucky to have you as part of our community for the past two years! Maddie On Behalf of Jane

LF

Lee F.  
Acupuncturist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Need for Teamviewer or similar and why I left Jane"

July 1, 2022

5.0

Good experience you need to add Teamviewer software as it would save time on both of our parts

Pros

Great software except Jane needs to be able to get on out Computor to teach us how to use it

Cons

Jane needs to be able to get on our Computors etc with team viewer or something similar so you can help us learn how to use it . Lot of waisted time with out that feature like Apple and most other companies . Why I left Jane

Review Source

Response from Jane Software

July 22, 2022

Hi Lee, I'm so sorry to hear that you decided to leave the Jane community! It sounds like learning to use Jane was one of the bigger pain points here. Supporting you in that journey is very important to us and we will keep working on that! Were you aware that we offer a free dedicated 1:1 New Account Setup call to help you get up and running? Along with support calls? I wanted to mention this in case you consider Jane again in the future. We would love to chat with you further, Lee. (The good, the bad, the things we can do better.) If you're interested please do respond back to me here and we will find the time that works best for you. Thank you for taking the time to write this review. I hope our paths cross again in the near future. Maddie On Behalf of Jane

VR

Verified Reviewer  
Mr. Pharm.  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Jane app"

December 24, 2018

5.0

I am using the app often for my video and animated pictures for other social networks, and I am so satisfied with the quality and options it offers.

Pros

It has a lot of templates, you can record your own pictures or video, use music from the app or from your phone. I use this app a lot for my Instagram. You can make your own business card or monthly plan. And they update the app so often.

Cons

Not so much, the love this app a lot. I do think that free version has a lot of templates and features, that you do not even need a business full app. You have so many options that you do not Instagram want to buy often full app and all other templates.

Review Source

JR

Joseph R.  
Financial Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "Awesome Application"

October 4, 2024

5.0

Pros

It's very integrative and covers everything we need it to do. Also, their developers are constantly improving it.

Cons

I don't see any cons for using this application at the moment.

Reason for choosing Jane

Someone within our team had experience using Jane already and knew it was good.

Review Source

KB

Kate B.  
CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Really Disappointed"

August 30, 2023

3.0

My experience was not good at all. It was very difficult to get in touch with an actual human to help me. I also cannot believe there is not app to access the calendar from a mobile device.

Pros

It looks great. Lots of options. I had heard great things and was very optimistic.

Cons

I did not find it to be user friendly. I attempted to get help from a “chat box” and waited all day for an answer. I cannot run business like that. I could not even set up a demo because the 2 systems do not communicate.

Review Source

JW

Julie W.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Comprehensive!"

July 2, 2019

5.0

10/10

Pros

Amazing range of features and settings to choose from. Exceptional customer service. Demo videos, personalized walk throughs. Free trial. No contracts.

Cons

Bit of a learning curve but not impossible to learn (and again their support is outstanding)

Alternatives considered

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Jane

Better price point

Review Source

Response from Jane Software

July 22, 2019

Hi Julie, What a lovely review! I so appreciate you taking the time to leave your thoughts. I feel like a proud parent when I humble brag about the amazing support team - they really are a group of gems. And we often say the same about our Jane Community (like you!). It makes it 100 times easier to provide quality support when the people we're supporting are just so wonderful. That's really an authentic feeling around here. And I am so excited about some feature releases that are coming up soon that I think you'll like. We'll send out a newsletter once it's live! Have a great Monday! Alison - Co-Founder

DTW

Dr. Tanya W.  
Naturopathic Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Amazing support "

April 9, 2019

5.0

Excellent experience so far.

Pros

I love that your system is reliable and easy to use!

Cons

I use the software for two different clinics with different owners which makes sharing intake forms and set up and soap forms not possible. Ideally it would be great if it was shared by practitioner vs by clinic.

Review Source

Response from Jane Software

April 10, 2019

Thanks so much for the lovely review Dr.Wylde! You're right that right now the intake forms and templates you create in one account don't travel with you - but if you share your templates into the peer-contributed template library you can always load them up in any account! Just make sure you have permission within your practice to make any templates public in this way, and you're good to go. Glad you're part of the Jane community!

BK

Bronston K.  
Chiropractor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great software, could not be more impressed!"

March 26, 2021

5.0

I heard so many great things about Jane, and was recommend by everyone to use it. Absolutely love it!

Pros

Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.

Cons

No monthly automated payment system yet.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[Atlas Chirosys](https://www.capterra.com/p/128414/Atlas/)

Review Source

Response from Jane Software

May 18, 2021

Hi Dr. Kopala, It brings me so much joy to hear that Jane's customer service and support is the best you have ever experienced. Thank you for sharing! I have some good news - the request for Memberships & Automatic Payments has been switched to In Progress on our feature request site. This means we're working on it! Feel free to visit the link below and share any feedback you might have so the team can continue to move forward and build a feature that is useful for clinics across varying disciplines, sizes, and locales: https://janeapp.canny.io/feature-requests/p/memberships-automatic-payments We appreciate you. Maddie On Behalf of Jane

EM

Emily M.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best business management app ever"

March 11, 2019

5.0

I realized that the JANE app is like having a team of secretaries in one app that covers everything that a business needs without all the extra costs. I have noticed that the convenience of online booking is something that also draws my clients to me.

Pros

JANE always gets back to me right away with great information and suggestions. I like how it is so easy to make and change appointments both business and personal.

Cons

I wish there were more categories in the website part of the JANE app where it shows my hours, prices, biography, and maps/directions so that I can advertise myself better by promoting massage therapy. This would also save me money from creating a domain name and making a website for myself separate of the JANE app.

Review Source

Response from Jane Software

April 19, 2019

Hi Emily, What a lovely review! Thanks for sharing and I'm so glad to hear that you've been helped by our team (which I sometimes think of as YOUR team!) . Jane comes with a team of cheerleaders to complement the secretaries;) We're lucky to have you as part of the Jane Community - thanks again for taking time to leave some feedback. Alison - Co-Founder

DM

Debbie M.  
System set up manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Ease of System Set Up"

April 18, 2021

4.0

We are in the process of using Jane for online booking, payments with square reader and Telus integration....high learning curve but so many benefits!

Pros

Jane is very intuitive! Love the little hints posted on the site during our set up process! The videos and university are very helpful! Bravo team!

Cons

At this point, it is too early to tell! Nothing so far.

Reason for choosing Jane

Online booking, patient billing and insurance direct billing and payment management. The team was approachable, knowledgeable with many learning tools available.

Review Source

Response from Jane Software

May 25, 2021

Hi Debbie, Welcome to the Jane community! We're so happy to have you here. Thanks for the review. It's really nice to hear that your onboarding and learning experience has been positive thus far. Online Booking, Square, and Telus - amazing! These are great features to utilize in Jane. I do understand that learning new software can be challenging though, so please make sure you lean in on our support team should you need a hand along the way :) Thanks again for your review. We'll keep working to earn those final few stars! Maddie On Behalf of Jane

AB

Audrean B.  
Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Very satisfied with Jane and the customer service as well!"

August 4, 2021

5.0

Love it!

Pros

The customer service. The programs are easy to navigate as well.

Cons

Still getting used to it but so far I like it.

Alternatives considered

[EHR YOUR WAY](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)

Reason for choosing Jane

A friend recommended it

Review Source

Response from Jane Software

August 9, 2021

Hi Audrean, Thank you for the lovely review. It's very encouraging to hear that one of your pros is Jane's customer service! We are here to support you and cheer you on as you navigate owning and running your practice :) Hope you have an awesome week, Maddie On Behalf of Jane

TC

Tiffany C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Use for Scheduling My Chiropractic Appointments"

July 6, 2023

5.0

Pros

Easy to use, reminders are very helpful!

Cons

There is nothing I don’t like about Jane.

Review Source

Response from Jane Software

July 10, 2023

Hi Tiffany, As a business owner, I can only assume you are as busy as ever, so I just wanted to thank you for taking the time to share your experience with Jane, it truly is appreciated. Jane was designed to be helpful and intuitive, so it's fantastic to hear that the reminders have been helpful and that you are enjoying Jane! Thanks for the work you do in our community! -Kim on Behalf of Jane

MAM

Mary Anne M.  
Pilates/Yoga Instructor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great customer support!"

September 26, 2021

5.0

Pros

This software helps me spend my devoted time to work teaching more and billing less. It is the first month of using Jane, so there have been many questions — and Jane responds quickly with clear a d succinct answers.

Cons

There is so much that Jane does, my delving into the layers of how the program is formatted took a little bit of practice. But that time is expected when using any software and was well spent.

Review Source

Response from Jane Software

October 4, 2021

Mary Anne, We really appreciate that you have taken the time to share your thoughts on Jane. This part of your review is just the best: "This software helps me spend my devoted time to work teaching more and billing less." It sounds like you're working with many of Jane's feature offerings, so please make sure you continue to reach out to our team anytime you might need help :) Thanks for all the work you do in your community! Maddie On Behalf of Jane

LH

Leila H.  
Business & Finance Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Fabulous Company"

July 12, 2021

5.0

Jane has made our non profit business more professional, efficient and effective.

Pros

It is user friendly, flexible, affordable and comprehensive and excellent customer service.

Cons

Just a very small billing issue that could not be customized but it's very small.

Reason for choosing Jane

The customer service and affordability and comprehensiveness.

Review Source

Response from Jane Software

July 23, 2021

Hi Leila, Wow. Full stars! I'm going to share this review with the team because I know they'll be so happy to read it. It's beautiful to hear that Jane has worked so well for your nonprofit business. Please don't hesitate to get in touch if there's anything we can do to make Jane more helpful to you - billing included. Thanks for sharing your thoughts with others thinking about Jane for their practice. Take care and we'll talk to you again soon :) Maddie On Behalf of Jane

MA

Marco A.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "User Friendly"

July 12, 2021

5.0

N/A

Pros

Its, easy to use, and easy to understand and easy to set up for most part.

Cons

Needs a little bit more features on the billing area.

Review Source

Response from Jane Software

July 23, 2021

Marco, I love that you have been part of Jane's story for over a year! Thanks for the review. Our onboarding process is constantly evolving, so I'm encouraged to hear that you have found Jane to be easy to use and set up so far. I hope you'll head on over to our public customer feedback site and let us know what new billing features you'd like to see: https://janeapp.canny.io/feature-requests Have a great weekend :) Maddie On Behalf of Jane

LH

Lila H.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Future with Jane"

June 10, 2020

5.0

Pros

I have found the ability to have notifications done automatically vs manual very helpful and time efficient. Love the charting component! Still getting use to the payment section.

Cons

Ability to customize the headers or footers

Review Source

Response from Jane Software

June 15, 2020

Good Morning Lila, So nice to hear from you and thanks for the kind review. It sounds like you may have used our demo site to try out Jane? And I'm glad that you've decided to make the transition - the automatic intake forms, surveys and reminders and notifications are definitely one of the. most widely used features in Jane. I love the title of your review: "Future with Jane" - It's always an honour for us to be part of your story and so I love that Jane is joining your practice. I'd love to hear about which headers and footers you're having trouble customizing. There is a way to add default text to the footers in charts and invoices etc. Here's a guide document that walks through a few of those areas: https://jane.app/guide/notifications-reminders/customizing-jane Hope it helps! Have a lovely Monday Lila. Alison - Co-Founder

PP

Paul P.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane is excellent "

December 29, 2022

5.0

Pros

Ease of use, intuitive, and broad scope of use

Cons

So far, no criticisms. Enjoying using so far

Reason for choosing Jane

Better price, ease of use, broad scope of Jane

Review Source

Response from Jane Software

January 4, 2023

Hi Paul, Thanks for the review and welcome to the Jane community. It's good to have you :) I'm hearing that you're finding Jane intuitive and easy to use so far, which is so great to hear. If you have any questions or feedback during your Jane journey please do not hesitate to reach out to our support team. We love hearing from you! Maddie On Behalf of Jane

SB

Salina B.  
NP  
Medical Practice  
Used the software for: 2+ years

### "Love this!"

May 12, 2020

5.0

Love the app and the shopping experience with this app

Pros

I love the ease of use with this app. It makes shopping so easy and so much fun. I love the items available for purchase

Cons

I have experienced no cons related to this app. It makes shopping easy and fun and offers great options

Review Source

Response from Jane Software

May 19, 2020

Uh oh! I think you were looking to review the Jane clothing app, not this Jane... the practice management platform. But - since we haven't had much luck in getting erroneous reviews removed we'll just say we're so glad that you're enjoying the purchases you've made! Online shopping is a small joy in this time of social distancing :) Hope you run into OUR Jane with one of your healthcare providers one day Salina. Alison - Co-Founder

IH

Irene H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great support in our software transition"

April 27, 2022

5.0

Pros

ease of use, ease of transition, the team behind the product

Cons

too early to tell - we just started to use it

Review Source

Response from Jane Software

May 9, 2022

Hi Irene, Happy Monday! Your comment "ease of use, ease of transition, the team behind the product" put a big smile on my face this morning. Please continue to lean on our team for support throughout your Jane journey. Thanks for the review and stars :) Maddie On Behalf of Jane

SP

Sherri P.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent product"

April 26, 2022

5.0

Good customer service

Pros

Super Convenient, easy online booking with great features, charts etc

Cons

hard to figure out insurance billing, and terminal set up without help

Review Source

Response from Jane Software

May 9, 2022

Hi Sherri, Thank you for the review :) I love that you've described Jane as "super convenient" and "excellent." When it comes to setting up insurance or a new terminal, I hear you. It sounds like you reached out directly to support for a hand with this, which makes me happy to hear. Learning software can be challenging and I know a friendly voice on the other side of the phone can definitely make that experience feel much better. I hope you have an awesome week and continue to reach out to our team if you have any questions at all! Maddie On Behalf of Jane

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