# Page 19 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Jane the right Massage Therapy solution for you? Explore 490 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (490)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Jane

## Showing most helpful reviews

Showing 451-475 of 490 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

Jazmine J.  
Admin  
Computer Software  
Used the software for: 1-2 years

### "Easy for clients "

August 28, 2022

5.0

Makes it easy to book an appointment when I am free to do so. It's inconvenient when you can only call for an appointment but you don't have time during the hours of operation. Jane makes it so I can book when I have time!

Pros

I have been seeing more medical offices use Jane and as someone who uses Jane to book their appointments, I have found it easy to manage my appointments in I need to rebook, cancel, set up a new appointment, or see when the doctor is available. Not having to pick up the phone and call makes it even better!

Cons

I have not found any flaws with the app so far!

Review Source

Response from Jane Software

September 13, 2022

Hi Jazmine, Thanks for sharing such a lovely review! You mention you've been using Jane from a client perspective to manage your appointments. It's great to hear that you're finding the process easy! I'm going to pass along your feedback as a client to the team :) Have a wonderful evening. Maddie On Behalf of Jane

EA

Elizabeth A.  
Counsellor  
Mental Health Care  
Used the software for: Less than 6 months

### "Jane and I"

October 12, 2021

5.0

It's encompassing and easy to set up. I also like that you have a helper rate and the Jane team is super helpful.

Pros

Online booking, video, payment featured are all great.

Cons

I like the software. I haven't had any issues or problems with it.

Reason for choosing Jane

I heard very good things about it.

Review Source

Response from Jane Software

October 15, 2021

Hey Elizabeth, This is arguably one of my favourite review titles... :) Thanks for taking the time to share your thoughts with us. We really appreciate you and the work you're doing in your community! Have a lovely weekend, Maddie On Behalf of Jane

RR

Ratna R.  
Podiatrist  
Medical Practice  
Used the software for: I used a free trial

### "Reviewing the app following Zoom video call "

June 19, 2020

4.0

Reducing store storage space by going paper less Able to book online which is ideal for the busy patient but having the ability to book via myself too

Pros

The app is easy to use and self explanatory

Cons

It can be overwhelming to begin with but once I use it frequently, it will be better, I am sure

Reason for choosing Jane

A clinic I work in Potters bar is going with The Jan app and I wanted to create a uniform service between the the two places I work for so that it is easier when I working at both places. I understand how the app works and creates less confusion

Review Source

Response from Jane Software

June 23, 2020

Morning Ratna, Thanks for the review today and I'm so happy to hear that you'll be using Jane across a couple of clinics. I often look at those star categories on these ratings, and think about how challenging it can be to balance "Features/Functionality," and "Value for Money," with "Ease of Use." It's always our goal to offer a lot of value and features - but also keep Jane feeling easy to use for the unique way that you operate your practice. We're going to keep working towards that last star! I'd definitely recommend you lean on our team to help with the set up and training - once you have Jane trained on the way you like to run your practice, it's usually pretty smooth from there. If you can book an appointment, take a payment and create a chart note then you're 90% of the way there :) Welcome to Jane Ratna - so glad you've joined the Jane community. Alison - Co-Founder

TC

Trevor C.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane is Great!"

March 20, 2020

5.0

Pros

Easy to use, excellent customer service, easy for patients to navigate!

Cons

I have found nothing that I do not like about Jane.

Review Source

Response from Jane Software

March 24, 2020

Trevor! Thanks so much for your review of Jane. Wow - 10/10. That's so kind. There's nothing that we don't like about you either :) Appreciate you taking the time out of your day to provide this feedback. Thanks for being part of what makes Jane so special! Alison - Co-Founder

AK

Arnold K.  
Health Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "All in one app"

September 14, 2022

5.0

As a one man show, i dont need many different apps and programs to schedule, remind, send invoices, etc. Jane has more features than i can possibly use right now, but its great to have the peace of mind that the functionality is there when i need it.

Pros

The simplicity to set up, customization and overall user friendly experience.

Cons

I am not using the program long enough and have not find any cons yet.

Reason for choosing Jane

Cost and other successful health professionals were using it with ease.

Review Source

Response from Jane Software

September 23, 2022

Hi Arnold, Happy Friday and a warm welcome to the Jane community :) I am thrilled to hear that you've found your Jane setup and customization to be a user-friendly experience. If you have any questions as you continue to use Jane please don't hesitate to reach out to our support team. We love hearing from you. Have a wonderful week, Arnold, and thanks again! Maddie, On Behalf of Jane

KI

Kate I.  
Chiropractic Wellness  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great App with Patient Interface"

April 18, 2020

4.0

Pros

Great app that makes appointments and record keeping extremely easy. The app allows for easy runnign of the clinic overall

Cons

The fees are a little bit high for what you get with the app but it does exactly what it promises

Review Source

Response from Jane Software

April 21, 2020

Good morning Kate, Thanks for leaving this review of Jane! So glad that you're finding it simple to book appointments and run your practice. And we're so glad you've invited Jane to be a part of your business! Thanks for the feedback on pricing too - if you want to make sure you're really getting every penny of value out of your Jane subscription I hope you'll attend some of our sessions this week for our online user conference! https://jane.app/allied This week we're covering many of the areas of Jane that we think are the "secret gems" that not enough people know about. And you can also access last week's sessions too if you missed any of them. Hope you have a lovely Tuesday Kim - and thanks again for being a part of Jane's community. We appreciate you. Alison - Co-Founder

JS

Jessica S.  
Business owner / Certified Integrative Energy Healing Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Love this online booking application!"

December 16, 2021

5.0

Booking, forms, invoicing!

Pros

Haven't started using it with clients yet but it's very user friendly and has excellent options and features.

Cons

Some features are a bit tough to understand without a demo or training with a Jane rep to explain them. So I really appreciated and value that you offer support that way via zoom!

Reason for choosing Jane

It's all in one place and provided me with more features that I would have had with other products.

Review Source

Response from Jane Software

December 21, 2021

Hi Jessica, Thanks for the review and all the stars :) I love that you're exploring all of the unique features that Jane has to offer. Learning new software can be overwhelming, so I'm really glad that you've taken advantage of our demos and support. I'm not sure if you've seen it already, but you can also book dedicated 1:1 support calls with our staff if you want to chat more about a specific feature too! Check that out here: seejanerun.janeapp.com I hope you have a wonderful holiday season and thanks for being a part of the Jane community. Maddie On Behalf of Jane

BA

Bryan A.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing support "

April 12, 2019

5.0

Easy and functional.

Pros

User friendly. Great support. Customizable. Price.

Cons

I do not have any cons with it. My of my complaints have been user error.

Review Source

Response from Jane Software

April 19, 2019

Hi Dr. Asby, Thanks for taking the time to leave a review! I'm so glad to hear you've been enjoying working with Jane. We have some exciting features in the works that I hope will be even more helpful to your practice. Stay tuned! Alison - Co-Founder

fS

frederick S.  
Acupuncture provider  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "this is a title of the review"

December 17, 2022

5.0

excellent

Pros

the appointment management featurethe appointment management feature

Cons

google maps proved to be toon great a challenge

Reason for choosing Jane

what alternative products

Review Source

Response from Jane Software

January 3, 2023

Hi Frederick, Thank you for your review and all the stars! I'm hearing that you like using Jane's Scheduling feature to manage appointments. When setting up a Location in Jane you can click to enable your Location Map. I hope you'll reach out to our support team directly, so we can troubleshoot any challenges and help you to get that set up :) Hope you have a wonderful start to the new year. Maddie, On Behalf of Jane

KM

Katherine M.  
Psychologist/Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Jane is AWESOME"

April 14, 2019

5.0

Hi Jane Team! Today is my payday for contractors and I'm busy writing cheques and sending pay statements. I just wanted to send a little note to say THANK YOU for the service that you offer through this program. Month-end used to be a daunting, frustrating, and time consuming task, and now with Jane I am finished in record time. Thank you for creating this program and for saving me such valuable time!!! You guys are awesome!

Pros

Ease of use and intuitive reporting has made month-end a breeze.

Cons

Not applicable - we've been using this software for a month and wouldn't change a thing - seriously.

Review Source

Response from Jane Software

April 18, 2019

Hi Katherine! Thanks for this magical review. I'm so glad that Jane has been helpful for your practice - especially during month end. I love that Jane's saving you time, and I can't wait to hear your thoughts about the data and reporting features we have in the works. Really appreciate you sharing! Alison - Co-Founder

EG

Emma G.  
Client Care Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great service"

March 3, 2022

4.0

Love it!

Pros

How easy Jane makes it to fix issues, and see issues that are users are experiencing.

Cons

Some times the glitches can take a day to resolve

Review Source

EE

Emma E.  
Bookkeeper  
Accounting  
Used the software for: 1-2 years

### "Accounting reports and function are useless"

April 25, 2023

2.0

Pros

There is nothing that I like about Jane.

Cons

The accounting reports & features are completely incompatible with standard accounting practices. The support team clearly has no understanding of accounting or the relevant features and reporting within Jane.

Review Source

JS

Jill S.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Optimistic! "

January 5, 2021

5.0

Pros

I love that it encompasses everything we need or use as practitioners. I’m no longer jumping from app to app.

Cons

There is a LOT to set up, and it is overwhelming at first. I’m sure it will become easier as I become used to it.

Review Source

Response from Jane Software

May 6, 2021

Optimistic! I love it. Efficiency and ease of use are definitely something we're always working towards. All while maintaining a high level of functionality and value. I hope you have used our team as a resource to help with your account setup. Once you work through those first five steps, you've finished the basic setup and are ready to start booking appointments (yay!). Change is hard, so we hope to do everything we can to help make Jane a smooth transition :) We're so happy to have you as part of the Jane community, Jill. Maddie On Behalf of the Jane Team

EK

Evin K.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Well done "

December 6, 2020

5.0

Pros

\- Paperless - Online booking - Integration with insurance

Cons

\- Don't love having to scroll through past appointments to see prior notes (diagnosis, etc) - Pinned items are too large - Checkboxes (i.e. for adjustment listings) take up a lot of space, could be smaller

Review Source

Response from Jane Software

December 8, 2020

Morning Dr. Evin, Thanks for the review and the fantastic feedback. There's a feature in the works to make it easier to compare your past entries so I'm glad to hear it's something you'd find useful, and I agree - scrolling is a challenging workflow for information gathering. I'm so glad to see that you're finding Jane easy to use and appreciate you welcoming us into your practice! Thanks for being a part of the Jane Community and for taking time to share some of your experience here with us. Alison -Co-Founder

BV

Beverly V.  
Administrative Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "support"

January 4, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] greatly helped me, I give her an excellent review

Pros

The program does everything it needs to, there could be a solution section in the help tab to help the user correct a mistake

Cons

I haven't found an issue using Jane as yet, but I am new to the program but like that I can work on it from my own computer

Review Source

Response from Jane Software

May 6, 2021

Thanks for the lovely 10/10 review, Beverly! If you ever feel stuck you can actually search our Jane guide (https://jane.app/guide) in the Need Help section. We update and add new guides on the regular. That being said, we're always here to help too. Make sure you reach out should any questions come up as you get settled. Thanks again for taking the time to write this review. We appreciate you! Maddie On Behalf of the Jane Team

JO

Joe O.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Earl's the man"

July 19, 2021

5.0

Earl (customer Service) is the man and was super helpful on my most recent call with him. You can tell that your employees really love what they do and are happy to do it. Keep doing whatever you're doing.

Pros

I love the aesthetics. It's not too cluttered like other platforms I've used and is nice on the eyes

Cons

I blame myself for not knowing all the ins/outs

Review Source

Response from Jane Software

July 26, 2021

Hi Joe, Thanks for the awesome review. I will be sure to pass your feedback along :) Learning new software takes time, so we certainly don't expect you to know everything. Please do continue to reach out to our team should you have any questions during your onboarding, we're always happy to lend a hand. We love what we do because we get to work with such amazing community members. Happy to have you here! Maddie On Behalf of Jane

RC

Rita C.  
Doctor/owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user"

July 18, 2022

4.0

good

Pros

Liked scheduling and product inventory programs.

Cons

Payment integration has been very difficult and expensive

Review Source

Response from Jane Software

July 27, 2022

Hi Rita, Oh, dear! I see that you've been in touch with our Support Team, and we've been able to get you set up. How are things going now? We do have a few different options to take payments, whether you're wanting to take in-app payments, or if you'd like to take payments on an integrated credit card terminal, which does have to be purchased. If you have any questions at all, please do respond back here - I'd love to connect. I am happy to hear that you have liked Jane's scheduling and inventory features so far! As you continue to get to know Jane please don't hesitate to rely on our support team and email us (through the "need help" button at the top of the screen) or give us a call. We are here to support you :) We appreciate the review and we're thankful to have you as part of the Jane community. Maddie On Behalf of Jane

BM

Brittany M.  
social worker  
Mental Health Care  
Used the software for: 6-12 months

### "great addition to my business-makes scheduling easy"

December 16, 2018

5.0

Pros

The check box features on charts saves LOTS of time! Jane app makes booking and scheduling appts easy. Also sends reminder emails. Great for charting with templates and storing pt information!

Cons

it takes a bit of time and practice to use to the system

Review Source

AM

Amanda M.  
Nurse/Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Software "

January 4, 2021

5.0

Great!

Pros

Easy of use and customer service support.

Cons

I feel the price is a bit high. I wish it was slightly more affordable.

Review Source

Response from Jane Software

May 6, 2021

Hi Amanda, It's so nice to hear from you. We love that you have chosen Jane for your new business! When it comes to Jane pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you! Thanks for taking the time to review, Amanda. Have an awesome day. Maddie On Behalf of the Jane Team

KH

Kynsi H.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane app but no app."

August 29, 2019

5.0

So far so good. Just the app issue, otherwise I love the software.

Pros

I love how detailed you can get all the information you need in, I also appreciate that in a multi disciplinary clinic, I can see all the other practitioners notes to help me serve someone better.

Cons

I don’t like that there is no app, it would be so much easier if I could access everything on my phone without having to go onto the website.

Review Source

Response from Jane Software

September 3, 2019

Hi Kynsi, Thanks for the review and appreciate your thoughts on not having a native app! You're right that Jane is a "web app" which is different than a regular display website. Have you seen our guide on saving Jane to your homescreen? This lets you have the one touch launch you might be used to with a native app: https://jane.app/guide/practitioner-training/using-jane-on-a-smartphone I wonder if that would be a step in the right direction. But great to hear what would make your life easier with Jane. Jane (like all of us!) is on a constant journey of self-improvement, so we love hearing where you'd most like to see change. Have a great week! Alison - Co-Founder

BM

Brad M.  
Co Owner  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Co Owner"

February 28, 2022

5.0

Fantastic

Pros

User friendly Detailed Great customer support

Cons

Nothing to complain about! Great product so far!

Review Source

Response from Jane Software

March 21, 2022

Hi Brad, Thank you so much for the kind review and all the stars! This is a pleasure to read. We are lucky to have you as part of the Jane community. Happy Monday :) Maddie On Behalf of Jane

SA

Sophie A.  
Certified Personal Trainer, Student of Osteopathy  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall love the features and the multi faceted usage"

May 16, 2021

5.0

Pros

Love the templates. Love how easy it is to build a schedule

Cons

I didn’t have access to putting my templates as intake form ... the person wasn’t able to help

Review Source

Response from Jane Software

May 25, 2021

Hi Sophie, Thanks for your review. It's really awesome to hear that you are enjoying Jane's features so far. I love Jane's chart template library too! Ah yes - it is possible that you don't have access to the Intake Form area at this time. We are unable to make the change for you, so we just ask that each out to the account owner directly to enable this for you. Hope that helps :) Maddie On Behalf of Jane

MU

Matt U.  
Chiropractor/Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best customer service ever!"

January 8, 2021

5.0

Simple Amazing!

Pros

The customer support is top notch! If I cannot find what I am looking for in the FAQ, a simple e-mail into support leads to a personalize e-mail or even video detailing exactly what I need

Cons

None, the Jane team keeps adding features and exceeding my expectations

Review Source

Response from Jane Software

January 30, 2021

Hey Matt - I'm thrilled you're having a good experience with our support team and with Jane! I agree that videos are powerful! Really appreciate you sharing your experience here today. Have a wonderful weekend! Alison -Co-Founder

RG

Raneeta G.  
Clinical counsellor  
Mental Health Care  
Used the software for: Less than 6 months

### "Very pleased with Jane"

April 5, 2021

5.0

Great! Everyone is so friendly and helpful. \[SENSITIVE CONTENT HIDDEN\] was so easy to work with.

Pros

I like that the program is very easy to use. And I love that the settings can be adjusted in order to suit my preferences.

Cons

I am not sure there is anything that I dislike at this time.

Review Source

Response from Jane Software

May 18, 2021

Hi Raneeta, I have to say that is one of my favourite cons :) Thanks for choosing to be a part of Jane's story. We are lucky to have you as part of the community! Maddie On Behalf of Jane

AS

Amy S.  
insurance advisor  
Insurance  
Used the software for: Less than 6 months

### "Jane review"

February 24, 2023

5.0

Exceptional experience so far.

Pros

Easy to book a day or time , reschedule or cancel appointments. Great to check your upcoming or past appointments. Great to keep track.

Cons

I can't comment on this as yet as I haven't come across anything yet.

Review Source

Response from Jane Software

March 7, 2023

Hi Amy, thanks for your review of Jane, and the kind sentiments you shared. Tracking appointments can definitely be an important aspect of patient care. I hope you find good use of the 'Late Cancellations' feature that was recently released. It can certainly help maintain the accuracy of a patient's appointment history. Having an exceptional experience is definitely what our team aims for, so I am so glad that's been a reality for you. Of course, if anything comes up or you have questions or team is here for you! - Kim on Behalf of Jane

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