# Page 2 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jane the right Massage Therapy solution for you? Explore 509 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (509) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 2 - Reviews of Jane ## Showing most helpful reviews Showing 26-50 of 509 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Krishna V. Mental Health Clinician Hospital & Health Care Used the software for: 2+ years ### "Finally, a Platform Built for the Practicing Therapist" April 1, 2026 5.0 My experience with Jane has been largely positive with some areas of friction. The scheduling and booking features work exceptionally well, and my clients have responded well to the interface. However, the charting side still leaves room for improvement from a clinical standpoint. On balance, it remains my preferred practice management tool because the strengths outweigh the limitations. Pros From a therapist's perspective, anything that reduces administrative friction before a first session allows me to focus entirely on the therapeutic relationship from the very start. Cons My biggest frustration was the limited flexibility in customizing chart templates. Psychotherapy documentation has very specific needs like charting progress notes, treatment plans, risk assessments, and I found myself working around the system rather than having it fully adapt to my clinical requirements. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Yes, I switched to Jane from a combination of Google Calendar and paper-based intake forms. As my practice grew, that informal system became increasingly unsustainable. Jane offered everything I needed in one dedicated platform, and the transition, while requiring an adjustment period, was absolutely the right move for my practice. Review Source Response from Jane Software April 14, 2026 That title says it all 🥹 and thank you for it. Knowing that Jane is helping reduce the administrative friction before sessions so you can focus on what actually matters is exactly what we're building toward, and the work we find meaning in. The feedback on charting flexibility for psychotherapy documentation is really helpful to hear. The specificity of progress notes, treatment plans, and risk assessments is real, and it's an area we want to keep improving, so we'd always be open to hearing more if you want to reach out to the team. We're really glad Jane has stayed your preferred tool, and we hope to keep earning that. ☺️💙 Nicole L. Physiotherapist Medical Practice Used the software for: 2+ years ### "Clean and Simple (in a good way)" March 30, 2026 5.0 Really a quality product. The user experience is great as either a client or a practitioner. It is intuitive, well laid out, and still has most (if not all) the features needed for an EMR/scheduling/billing system without being too messy to look at. Pros The clean layout and ease of use are Jane's strong points. It is easy to toggle back and forth between different segments and the mobile vs. desktop versions are fairly seamless. Cons The biggest downside to working with Jane is the setting up of charting options. The search among global users is a good feature but it would be nice if Jane came up with some really well designed stock/set options to start with. Otherwise it takes a long time and is a bit tedious to get it right at first. Review Source Response from Jane Software April 14, 2026 "Clean and simple in a good way" is honestly one of the nicest things you can say about a piece of software. 😅 Thank you, Nicole! Two years in, 10/10 recommendation, and Jane still holding up for you day to day...that genuinely means a lot to us. The note about charting setup taking some effort to get right is fair, and the idea of more thoughtfully designed starting templates is a good one we'll pass along to the Product team. We're so grateful you chose Jane 💙 It's truly been a pleasure supporting your clinic, and we hope that continues for years to come. JS June S. Founder and Director Primary/Secondary Education Used the software for: Less than 6 months ### "A support team that is actually available and helpful..." April 16, 2026 5.0 Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding. I've been a subscriber for 24 hours, and already I've had outstanding experiences with one planned and one impromptu service call. A Canadian product that actually helps my Canadian small business--that's money well spent. Pros \-Excellent, responsive communication from CSRs through onboarding -Intuitive interface that prompts me to say what I need my clients to know > I feel like someone (other than me) has thought about onboarding and what I need to know. Cons I haven't yet found anything that doesn't work for me. The features make sense, and I'll be up and running with online booking later today. (Not that I'm looking, but I am honestly surprised at the multiple ways I can personalize my account for my learning clinic.) So far, so good. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) Reason for choosing Jane Jane has the features I needed at an affordable price. Jane has higher privacy standards and flexibility around changing my plan if/when my practice changes. I'm happy to pay Canadian dollars for a Canadian product. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) I needed a comprehensive product that makes my life simpler, that has features I need other than appointment booking and management, including billing, invoicing and service analytics. Review Source Response from Jane Software April 29, 2026 Okay, a customer for 24 hours and already two outstanding support calls, online booking ready to go, AND a review so generous? We're so glad you found us, June! 💙 Hearing that Jane feels like it actually gets your practice and that you're getting what you needed is so important to us, and we hope we can continue to earn that. Thank you for the honour of allowing Jane and the team to support you in taking care of your community, and for sharing such a delightful review. Proudly Canadian, happily in your corner for hopefully years to come. 🇨🇦🫶 Dan J. COO Mental Health Care Used the software for: 2+ years ### "Beautiful Solution for Private Practices" March 19, 2026 5.0 We've tried and tested countless other tools and none have come close to offering what Jane does for the cost! We're a small private practice with big dreams and Jane helped make them feel achievable. Pros Super efficient and cost-effective solution for private practice management. Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models. Effective user interface, simple appointment management. Cons As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Jane More customizability and flexibility, more accessible, better solution. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Better cost for more features, more customizability Review Source Response from Jane Software April 2, 2026 Dan, this review legit made our day! Thank you so much for taking the time to write it, and for trusting Jane to help your practice reach those big dreams. Knowing that Jane has helped make them feel achievable is exactly the kind of thing that reminds us why we do this. 🩵 And the shoutout to the community honestly means so much. That space exists because of the people like yourself who spend time in it, and knowing it's been genuinely useful for your practice is exactly what it's there for. So thank you for being part of it 🥰 We're really grateful to have you with us, and we can't wait to keep growing alongside your practice! Debbie C. Counsellor Mental Health Care Used the software for: 2+ years ### "Jane was more than I hoped for " April 3, 2026 5.0 I looked at other software, but found Jane outstripped it related to ease of use, costs and provision of services for the basic level. Well beyond that I loved the community of practitioners sharing templates, and Jane App sharing what it was learning & doing re: aiming for "delighted" clients! Pros I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired! Cons Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Availability of video telehealth along with basic package rather than added expense. Review Source Response from Jane Software April 14, 2026 Five years. That's not nothing... that's five years of client files, appointments, sessions, and all the work that goes into running a practice as a solo counsellor. Thank you for trusting Jane through all of it. Reading that Jane made your life simpler, that the team showed up when you had questions, and that we got to be even a small part of your retirement milestone, that means more to us than we can say. 🫶 The delight we try to put into this work doesn't always get seen, so knowing it landed for you is really special to hear. And the community piece: practitioners sharing templates, learning from each other, growing together; that's one of our favourite things about what Jane has become, and it exists because of people like you who showed up and contributed to it. We wish you the most wonderful retirement, Debbie. You spent your career helping people through some of their hardest moments. We hope this next chapter brings you everything you gave to others. 💙 RK Robert K. CEO and chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product for low-volume clinic " February 12, 2026 4.0 Overall, we liked the software and I think it would function well for a small or low volume practice of almost any sort Pros It was great value for the money as a startup practice on a tight budget. Jane has all the basics: scheduling, SOAP notes, basic billing. Cons As our practice grew, it wasn’t able to grow with us. We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time. The tracking was the most difficult part. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Jane’s price and functionality was unbeatable as a startup on a tight budget Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Robert. It's great to hear that Jane was a good starting point for your practice, and that the value was there when you needed it most. 💙 The feedback about patient package tracking and keeping re-exams on schedule is genuinely useful. Those are the kinds of workflow gaps that matter more and more as a practice grows, and it's helpful to hear where things fell short. Feedback like yours is part of how Jane keeps improving, and I'll pass this along to the team. We're so glad Jane served you well in the early days, and we genuinely appreciate having had the chance to support your clinic in those early stages. You're always welcome back if we're ever a good fit again. Rooting for your practice as it continues to grow! 😊 CM Collin M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best EMR in the health and wellness industry" April 2, 2026 5.0 Excellent, we tried PTEverywhere and switched back because Jane app was that much better. 10/10 would recommend Pros The interface of Jane is easy to use, it allows for our unique pricing model without issues. The customer service is what really takes them to the next level. Always helpful and available whenever you want to hop on a call. Cons Sending superbills can be complicated depending on your pricing model. Some of the reporting doesn’t quite have what I’m looking for. Also would like an easier message system for patients to use Alternatives considered [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Reason for choosing Jane Jane was known for its customer service and ability to call in. That ended up making the difference Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Poor interface and bad customer service. Review Source Response from Jane Software April 14, 2026 Best EMR in health and wellness, we'll take it! 😄 Thank you, Collin, and honestly, thank you for coming back after trying something else. That's not something we take lightly. The feedback on superbills, reporting, and the client messaging experience is fair and useful, and those are areas we genuinely want to keep improving. We're really glad Jane has been worth it for your practice, and we hope to keep closing those gaps for you. 💙 LG Lucky G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling software for chiropractors" March 11, 2026 5.0 Best customer support of any company we have dealt with. Introducing new features continually to keep up with our needs. Pros Great scheduling software. Best part is the ease of by which patients can make and manage their own appointments. Cons Nothing major to report. When they integrate a phone answering service it will have everything we need. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Needed patients to be able to manage their own bookings. Review Source Response from Jane Software April 2, 2026 Lucky, thank you so much for taking the time to leave this review! It's really great to hear that patients being able to manage their own appointments has been such a standout for your practice. That's been a cornerstone of Jane since the very beginning, and we're still so glad to hear it's delivering for your patients. Two-plus years in and a 10/10 recommendation means the world to us, and we're really grateful you've trusted Jane to help run your clinic. Thanks again for being part of the Jane community! 🩵 NT Neil T. Co owner massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "\[sensitive content hidden\] November 11th call for One Eleven Health Hub" November 12, 2025 5.0 Other than the above comment, staff have always been extremely helpful. Shame about the enforced upgrade to add direct billing! 😕 Pros \[sensitive content hidden\] was great. I had clearly thrown her a curve ball with my error. She tried to helpo me there and then but was unable to do so. However she asked that she be ble to call me back to get things sorted out, if I was unable to help then shoe would email me the steps I needed to make to correct my original mistake. I had a missed call and it had been \[sensitive content hidden\] . However she came through and sent strep by step instructions with screen shots and I was able to rectify the issues. A great effort and as always another wonderfully helpful Jane employee. Thank you so much \[sensitive content hidden\] 🙏🙂 Cons Not related to this call but a separate issue making us upgrade our regular package into the more expensive package to then upcharge us further all because we wanted to add direct billing / e-claims for our patients and to be able to take on patients who were otherwise declining to book appointments because we didn’t direct bill. That was a real disappointment for a small clinic trying to build our patient base and still in that struggling phase. Review Source Response from Jane Software November 28, 2025 Thank you, Neil, for taking the time to share such a kind and thoughtful review. We’re so glad our team was able to support you with care and clarity when things got tangled. It’s incredibly meaningful to hear that their help made a difference, we'll make sure they see your kind words. 😊 We also really appreciate your honesty about the direct billing upgrade and how the experience felt for you. That feedback is absolutely valid, and we understand how tough those kinds of decisions can feel for smaller clinics. It’s something we’re actively reflecting on. We're honored to have the opportunity to support your clinic and hope you’ll reach out if you ever need a hand from our team. :) MP Maurice P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane.App: The best EHR system I've ever dealt with" October 22, 2025 5.0 Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features Pros Pricing is great, booking for clients is simple and customer support is top notch. Insurance billing is simple and the fact that it is cloud based is a huge plus. Cons Some features aren't implemented well, and there is a lot of customization needed to make the service workable. It works out of the box, just may not be exactly what you need. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Reason for choosing Jane Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) horrible customer service, high fees, frequent crashes, server based, not intuitive. Review Source Response from Jane Software November 26, 2025 Hi Maurice, thank you for such a kind and thoughtful review! It’s great to hear that Jane has been straightforward to set up and that insurance billing and client booking have been smooth in your experience. Your feedback about customization is really helpful, and we’d love to learn more about which features you’d like to see improved. Everyone’s workflow looks a little different, and it’s something our team continues to listen to as we add flexibility and functionality. We’re so glad Jane has made things simpler for your practice. It’s an honor to be part of your day-to-day, and we hope to continue supporting your team and clinic as you grow. 💙 JS Jesse S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Good UI, steeper learning curve. " March 28, 2026 3.0 Jane was good once we got it going. Transition from our previous EHR was a little difficult at first. Pros The way they handled data was great. Also the UI was generally pleasing and easy to use. You could see what was going on visually very easily. Cons The way consultations were handled was less than ideal for our practice. It actually took our admin team a lot more work to handle bookings. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP was not handling our data in a way that we thought was good. Review Source Response from Jane Software April 14, 2026 Thanks for taking the time to share this, Jesse, and for the time you trusted Jane with helping run your practice 🩵 The transition from another EHR is never seamless, and we appreciate your patience through that. The feedback on consultations creating more admin work is something we'd want to understand better, and if you ever want to share more context, our team is always at support@jane.app. We hope the experience went well overall, and the door is always open if you find your way back. AS Andrew S. Canadian Certified Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceeds Expectations " October 31, 2025 5.0 They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time. Pros Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. Cons I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it. Review Source Response from Jane Software November 26, 2025 Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙 JC John C. Director of Curriculum and Administrations Education Management Used the software for: 2+ years ### "Jane Success For Our School Clinic" October 9, 2025 5.0 Overall, Jane is supportive, and it has been a positive experience for us. We recommend this program for all of our students. Pros We use Jane in a school clinical setting. 12 treatment rooms with 40-60 new students per year. This means we have to train students how to use the program. We have found that Jane is very easy to use in this manner. We also appreciate the customer support and the consistent updates to the system, which include useful features. Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology. Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually. Cons Batching in Jane Payments is not adjustable, and the system strips UTM data in reports. These two things are more concerning for bookkeeping and administration, and do not really impact the end user. Payment batching can span multiple service days, resulting in payments for one day appearing in two separate batches. Depending on your clinic hours. If you're familiar with UTM data, you already understand why this is important for some users but doesn't really impact the daily user. Review Source Response from Jane Software November 26, 2025 Hi John, thank you for such a fantastic and detailed review. It’s inspiring to hear how you’ve integrated Jane into your school clinic to support both students and staff, and that features like reminders and intuitive layouts have made training easier across your team. We really appreciate you sharing your thoughts about batching and data in Jane Payments. Feedback like this is incredibly valuable for our product team, and we’ll be sure to pass it along. We’re so grateful Jane has been a supportive partner in your program, and we love hearing how you’re helping the next generation of clinicians learn with confidence. We hope to continue supporting your team and students for years to come. 💙 IW Ike W. Chiropractor Owner Medical Practice Used the software for: 2+ years ### "Love this software" May 21, 2026 5.0 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Pros The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane user friendly. cost. always improving and keeping up with features and technology Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Seamless was not a good software and so many of my colleagues raved about Jane Review Source RM Reuben M. Doctor Alternative Medicine Used the software for: 1-2 years ### "Jane Review" February 2, 2026 4.0 Loved the program, it was a great transition from a server based program we had prior, but due to our specific office protocol needs we had to switch to Chirotouc, again only for billing purposes. Pros Easy use, great scheduling and charging system. Truly adaptable system with constant updates that make the program smooth and easy to jump into. Cons Difficult to bill out of for insurance. Multi-step process was cumbersome and not intuitive, third party billers were unresponsive. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Reuben. It's really great to hear that scheduling, charging, and the ongoing updates made Jane feel like a smooth fit for your practice. Insurance billing is one of those areas we know can be genuinely challenging, and the multi-step process not feeling intuitive is fair feedback. The team is always listening, and feedback like this is part of how Jane keeps getting better. If you ever want to share more, we're always open to hearing it. If you ever find yourself revisiting things down the road, we'd love to have you back. Wishing you all the best in the meantime. 😊🩵 ZS Zach S. Doctor of Chiropractic, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane for the EHR win!" August 24, 2025 5.0 Jane has been amazing! We have streamlined so many processes and saved money by having our EHR and CRM all in one. The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us. We basically love everything about it! Pros Jane has so many amazing features! First of all, it is super easy to use with a very intuitive user interface which makes training staff a breeze. I absolutely love the online booking site and how easy it is for patients to schedule and management their appointment times and type. It also makes notes and documentation processes easy on the clinicians. All this for a very reasonable monthly fee based on the number of providers at the clinic! Cons The insurance billing was a little cumbersome, but we have since transitioned to a cash-based clinic model, which has completely alleviated this pain point. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Reason for choosing Jane The features were much better. The user interface was incredibly intuitive. Plus, a couple of my colleagues highly recommended it. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I was sick of the server-based EHR system and charting was quite slow and cumbersome. Review Source Response from Jane Software September 12, 2025 Zach, thank you for taking the time to share such a thoughtful review! It means so much to us to be part of your practice. I’m so glad to hear that Jane’s intuitive design and online booking have been helpful for both your team and your patients, and that our integrations are saving you time and effort. I also really appreciate you passing along your experience with insurance billing. I know you’ve since moved to cash-based, but if you’re ever open to sharing more direct feedback, our inbox is always open :) We’re so glad you made the switch and that Jane has been such a great fit for your clinic. Thanks again for letting Jane support you on your practice journey! —Caitlin, on behalf of Jane MH Maggie H. Clinic Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EHR" April 17, 2026 5.0 Pros Great EHR. They are constantly collecting and implementing feedback from providers and always pretty quick to get on the phone for support. Cons Billing statements need work where insured patients are concerned, but other than that I have no complaints. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane User interface and customer support availability Review Source Response from Jane Software April 29, 2026 Two years in and still saying overall you have no complaints is the kind of thing we don't take for granted. Thank you for taking the time to share this! Really glad the support has been consistent and that you're feeling the feedback loop in how Jane keeps evolving. Your feedback on wanting to see some improvements in statements for insured patients is a fair callout and I'll pass that along to the team. Thanks for sticking with Jane, Maggie, and for giving us the honour of supporting your clinic. 🩵 Stephanie Q. Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Excellent Customer Support - Give \[sensitive content hidden\] 10/10 stars!" May 11, 2026 5.0 \[sensitive content hidden\] was absolutely lovely, extremely knowledgeable on the product with a lot of experience. She gave me an in-depth exploration of the platform, was very warm friendly and if the price was more comfortable for me I would definitely gone with the move from Zanda to Jane. Pros Customer support, User Interface, Customer Support, Ease of Use, the thought that has gone into the product both from a client and practitioner facing perspective. Cons The cost, it is a lot for a solo practitioner working part-time and I would need the second tier price band as I would typically fall between the first and second tier. I know there is a 3month discount for this but it would need to be that price as the set price if I were to move from Zanda to Jane. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Reason for choosing Jane I chose Zanda over Jane because of the cost of Jane was 3 times the cost that I was paying for using Zanda. Review Source Response from Jane Software May 27, 2026 Thank you so much for this, Stephanie! The care and detail you shared tells me a lot about how thoughtfully you approach your practice. I'm sorry the pricing didn't work out for where you are right now, and understand it's a real consideration for solo practitioners. If anything changes down the road, we'd love to have you. 🙏 KS Karen S. Finance and Facilities Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Utilizing Jane in busy group of clinics" July 18, 2025 4.0 Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing! Pros When it comes to scheduling software, Jane is hands down the best! The ease of scheduling appointments is amazing! New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts. Cons Some of the reports are not geared towards a larger group (we have 5 clinics). The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges. Switched from [Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use. Review Source Response from Jane Software July 25, 2025 Thank you so much for this thoughtful review, Karen! :) We’re so glad Jane has been a gamechanger for your team, especially when it comes to scheduling, billing, and onboarding new staff across multiple clinics. It’s wonderful to hear Jane has helped streamline things after your experience with your last software. We also really appreciate you flagging the challenges you're having with Jane's Accounts Receivable report, that context is especially helpful to hear. and I've shared it with our team. Thank you again for taking the time to share your experience. We're truly grateful to support your busy team and hope Jane continues to be a great partner in your workflow! -Caitlin, on behalf of Jane Leana Y. Senior Product Owner Hospital & Health Care Used the software for: 2+ years ### "Reliable platform, but very poor UI and UX" May 27, 2025 4.0 Customer service can be improved. They're quite slow to get back to you. Also, please update your platform. It looks horrible. Pros It's reliable, and easy to setup. I like how it can notify me by both email and SMS, and how you can send confirmations to customers. Cons Very limited customization options, and it looks very old. It has a very poor user interface for when you offer more than 5+ services per practitioner. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) JaneApp was cheaper, but it's not better than MindBody Review Source Response from Jane Software June 27, 2025 Hi Leana. Thank you for taking the time to share your thoughts with us. We're so glad to hear that Jane’s reliability and notification features have been working well for your clinic (enough that you’ve been with us for over two years!) and that the setup process was smooth. We’re also really grateful for the feedback you shared. We know that every clinic has unique needs. Your input helps us continue evolving Jane in thoughtful and impactful ways. We’re especially sorry to hear your support experience felt slow—we always want you to feel supported, and we’ll be sure to share this with our team. Thank you again for being part of the Jane community and for helping us grow. -Caitlin, on behalf of Jane KK Kibu K. Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplicity" April 27, 2026 4.0 Very good on boarding experience with Britt Not complicated to use Overall I like how simple it is to access reports Pros Ease of use simplicity with all the trimmings Reports are accessible Not very expensive so it makes life as an owner that much better. Cons Too early to say but I would like to see a way as owners, where the admin is screened from checking out the total earnings, total clinic income, payouts, etc as this should be private, for the owner's eyes only. Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) Too complicated, too expensive, difficult to access records Review Source Response from Jane Software May 7, 2026 Welcome to Jane, Kibu! 🥳 So glad the onboarding experience with Britt set you up well, and that the simplicity and reporting have been making life easier as an owner. That's always something that we never get tired of hearing. The feedback on financial visibility for admins vs. owners is valid and heard. It's something we're aware of and actively thinking about, so it's helpful to hear it from someone in the thick of it. Thanks for sharing it, for the 10/10, and most of all, for the honour of allowing Jane to support you and your clinic 💙 NW Nikki W. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall a great and affordable product" June 26, 2025 4.0 Pros The platform is pleasing to look at, the Claim MD integration is great, customer service is prompt, documentation for providers is easy. Cons The client portal could use some updates. When logging in, if clients sign in via google/apple vs their username, it duplicates their account and does not carry over appointment/billing info. Additionally, the family account management needs some attention. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We have used Jane in the past and moved due to certain features not being available. We ended up moving back once those features were added, also due to it being more affordable. Review Source Response from Jane Software July 25, 2025 Thanks so much for taking the time to share this, Nikki. We’re really glad to hear Jane has been a good fit, especially that the Claim MD integration, provider documentation, and our support team have been helpful along the way. And honestly, it means a lot that you chose to come back to Jane after some of those earlier limitations. We're so grateful for the opportunity to support your team again! :) We also really appreciate your thoughtful feedback on family account management and the social login options. Those are areas our team is actively thinking about, and it’s so helpful to hear where we can keep making things smoother for you. Thank you again for the honour of having Jane be a part of your business! We’re committed to continuing to improve, and we hope Jane keeps earning its place in your practice for a long time to come. – Caitlin, on behalf of Jane AP Abbey P. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Great overall experience" May 13, 2026 5.0 Overall my expereince has been very good and i look forward to continue to use Jane throughout my career. Pros Jane has been a great program for me to use at my second clinic and I will always love how easy it is to bill, schedule, and process payments. Cons Sometimes its a bit hard to book clients as well as book in breaks. It would be more helpful to have colourful breaks. Price as well is a bit much. Review Source Response from Jane Software May 27, 2026 It's so wonderful to hear Jane has been a great fit as you've grown, especially as a second clinic is no small thing! We're glad billing, scheduling, and payments have been the easy part, since by nature, those are often some of the trickiest parts of running a clinic. Your feedback on colourful breaks and booking workflow is genuinely appreciated and I'll be sharing with the team. We're so grateful to have the opportunity to help support your clinic, and look forward to hopefully being part of your practice for a long time to come. 💙 HC Heather C. Office Administrator Alternative Medicine Used the software for: 2+ years ### "I recommend Jane " March 2, 2026 5.0 Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. Review Source Response from Jane Software March 26, 2026 Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 SL Sydney L. Lactation Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Mostly good experience with Jane" January 5, 2026 4.0 Pros I use Jane for my lactation consulting practice and I generally like it quite a bit. It makes booking easy, the user interface is pretty easy to figure out, and it connects to my personal calendar on my phone so that I don't miss new appointments that get scheduled. Cons We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other. I also have had some times where the screen blinks the whole appointment on my end. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Sydney. It's really great to hear that booking, the interface, and the calendar sync have been working well for your practice. Those details genuinely matter to us. The Online Appointments issues you're describing are frustrating, and we're sorry those have been part of your experience. Missing audio or video, or a screen blinking through a session, is the last thing anyone needs, especially in the kind of work you do. If you haven't already, we'd love to have our support team take a closer look with you. There are often a few things worth checking together that can make a real difference. You can reach us at support@jane.app anytime. 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