# Page 3 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (514) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Jane ## Showing most helpful reviews Showing 51-75 of 514 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sydney L. Lactation Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Mostly good experience with Jane" January 5, 2026 4.0 Pros I use Jane for my lactation consulting practice and I generally like it quite a bit. It makes booking easy, the user interface is pretty easy to figure out, and it connects to my personal calendar on my phone so that I don't miss new appointments that get scheduled. Cons We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other. I also have had some times where the screen blinks the whole appointment on my end. Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Sydney. It's really great to hear that booking, the interface, and the calendar sync have been working well for your practice. Those details genuinely matter to us. The Online Appointments issues you're describing are frustrating, and we're sorry those have been part of your experience. Missing audio or video, or a screen blinking through a session, is the last thing anyone needs, especially in the kind of work you do. If you haven't already, we'd love to have our support team take a closer look with you. There are often a few things worth checking together that can make a real difference. You can reach us at support@jane.app anytime. HC Heather C. Office Administrator Alternative Medicine Used the software for: 2+ years ### "I recommend Jane " March 2, 2026 5.0 Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. Review Source Response from Jane Software March 26, 2026 Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well!" May 9, 2025 5.0 My overall experience with Jane has been pleasant! It's simple to use and if I do make a mistake (such as booking initial appointments more than once) it is easy to switch to another type of appointment. I also like how easy it is to cancel and reschedule. Pros What I like most about the Jane app is that it is easy to use, as a client I can can see what is available and who I am booking with. Cons What I like least about Jane is that it is easy to miss switching the type of service; a few times I have booked initial appointments multiple times and didn't realize. Review Source Response from Jane Software May 27, 2025 Hi Laura, thank you so much for sharing your experience with Jane! It's wonderful to hear that the booking process has felt simple and pleasant overall from the client side, and that it’s been easy to make changes when needed. That kind of flexibility is something we care a lot about, so I’m really glad it’s been helpful for you. Your note about switching between appointment types is also incredibly helpful feedbac to heark. We’ve heard similar stories, and it’s something we’re actively keeping an eye on as we continue to improve the experience. Hearing it directly from you is a great reminder of how real-world use shapes what matters most. Thanks again for taking the time to share—and for using Jane to help manage your care. —Caitlin, on behalf of the Jane Team EH Emma H. Admin Medical Practice Used the software for: Less than 6 months ### "Jane is great! " April 10, 2026 5.0 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review Source Response from Jane Software April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 SK Srikanth K. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "excellent! " April 2, 2025 5.0 Been very good - reporting and breaks, supervision etc - all help. Charting is also good. Pros Most things - easy, response and easy on the eyes. Cons Needs internal and external communication channels so that we don't have to keep checking whatsapp, messages and emails etc and everything is in one place - or you can integrate these systems in to Jane like whatsapp business. I want a bit more control on billing - every bill is different as we are a small organisation. Place holders in diary - so that the appointment doesn't get sent away immediately. Send later option for invoices, appointments and other communications. Online booking notifications should have a "cc" email to central control as well. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Jane telephone support and also the aethetics. Also had a live demo that really helped - so was able to ask all the questions I had and \[sensitive content hidden\] answered them patiently. Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Old, buggy - customer support was bad and only via emails. Main reason for switch was that there was telephone support - like the one I had to use today and sorted my issue right away! Would not like it if telephone support taken away though - please keep it. Review Source Response from Jane Software April 25, 2025 Srikanth, thank you so much for the thoughtful review! It’s wonderful to hear you’re finding Jane easy to use and visually appealing. I’m so glad the reporting, supervision tools, and charting have been helpful for you and your team. We also really appreciate your feedback on how we can make Jane even better. I’m happy to share that we’ve recently released our first version of 1:1 Secure Messaging for provider-patient communication—and it’s super helpful to know you’re looking for more tools like this. You shared some really thoughtful and creative suggestions! Supporting clinics like yours in the best way we can is our goal, and input from the community means the world to us. Thanks again for trusting Jane to help run your clinic and for letting us play a small part in the important work you do. We’re cheering you on! – Caitlin, on behalf of the Jane Team TA Tameka A. Business Manager Medical Practice Used the software for: 6-12 months ### "Business Manager" March 20, 2025 3.0 The Jane team was very friendly and were great at the customer service provided. The scheduling platform was amazing and easy to use but the clinical notes did not have all the necessary tool to be compliant with Medicare guidelines. I know several updates and user modifications have been made but we were not able to continue successfully with this EMR. Pros Jane provides users with a very applicable scheduling platform. It is user friendly and easy to learn. Cons The billing platforms did not provide my biller with tools that they were accustom to with EMR services. Several tasks were done manually. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Jane Jane had great reviews among other owners with business the size of mine and the price was much more affordable than other's when compared. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) The combined price for the WebPT and Therabill platforms were overwhelming for a small business but Jane offered an affordable price as well as excellent customer support. Review Source Response from Jane Software April 11, 2025 Hi Tameka, thank you for sharing your detailed feedback about your experience with Jane! I’m glad you found our scheduling platform user-friendly and our team friendly and helpful. I understand billing and clinical notes are critical, and I’m sorry to hear our tools didn’t meet all your needs. We’re always working to improve and would love to learn more about the areas you felt needed enhancement. If you’re open to it, we’d love to connect further to learn how we can do better. Thank you again for choosing Jane to support your clinic. It means the world to us to be part of your story, even briefly. Wishing you and your business all the best moving forward, and we’d be happy to welcome you back to Jane in the future if the time feels right! -Caitlin, on behalf of Jane NP Nick P. Chiropractor Hospital & Health Care Used the software for: Less than 6 months ### "Really Like JANE!!!" March 24, 2025 5.0 Very positive, and we don't have any motivation or desire to leave or change platforms. Pros Super helpful, present, and attentive customer services agents via chat, email, and phone. Very willing to update the system with the needs of the providers using it. Affordable rates, too! Cons Takes a little bit to learn how to use it. Sometimes difficult to create templates with exactly what I want/need, and difficult to customize charts that already exist (i.e. spinal chart for chiropractic). I also wish Jane printed out narrative reports from the check boxes selected in Daily Notes for notes for PI/Attorney's Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Price, ability to customize notes, easy to use once learned. Review Source Response from Jane Software April 25, 2025 Hi Nick, thank you so much for taking the time to share your thoughts about Jane! I'm so glad to hear you've had great experiences with our team across different channels. We care a lot about supporting our customers, so it means a lot to know the Support Team’s been helpful. I also really appreciate your kind words about Jane’s affordable plans and how we listen to feedback. Making the platform better for providers like you is always top of mind. :) And thanks for the honest feedback too—your notes on the learning curve and templates help us understand where things could be smoother. If you ever want to chat more or dive into any of that, we’d love to keep the conversation going. It truly means a lot that you’re happy with Jane and planning to stick around. Thanks again for your trust and for being such an important part of the Jane community! -Caitlin, on behalf of the Jane Team ZA Zia A. Registered massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "JaneApp is the best online booking platform! " April 10, 2025 5.0 Overall everyone has been super helpful love JaneApp! Pros I have loved JaneApp ever since becoming an heath care provider. It is easy to use for both patient and I. best support team! Love that they offer complimentary 45 minute consultation when you first get started! Cons I think as a practitioner it would be nice to see outdated templates removed off the system. Ex: templates from 6 years ago… just a random thought Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Jane I’m use to using it now since I started I used Jane Review Source Response from Jane Software May 27, 2025 Hi Zia, thank you so much for your kind words and for choosing Jane! It’s great to hear that both you and your patients find Jane easy to use and that our support team has been helpful. That really means a lot to us. We’ll pass this thoughtful feedback about outdated templates to our Product team to consider. Keeping things current and efficient for practitioners is important, so your input is very valuable as we continue improving Jane. Thanks again for your trust in Jane to help support your practice and for sharing your experience. We’re excited to keep supporting you as you continue your journey with us. – Caitlin, on behalf of the Jane Team DC David C. Owner Alternative Medicine Used the software for: 2+ years ### "Absolutely Love Jane App" February 28, 2025 5.0 I’ve used Jane for just over 3 years. They are constantly updating, adding/testing new features that are voted on by the people who actually use the software. As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking. It takes off the burden of a lot of admin work to allow for seamless operation even with a single provider and no actual support/admin staff Pros I absolutely love how responsive Jane’s customer service is. If I ever have questions, I can send an email and always got a useful response back from a person. Cons The front end set up to get chart notes set up was a lot, but there are hundreds of templates that other people have shared to help to process. Even with that though,continuously updating and improving chart templates is really easy. Alternatives considered [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane The customizing options and overall easy implementation of everything Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Cost, mostly as well as being able to implement online scheduling Review Source Response from Jane Software March 13, 2025 Thank you for sharing such a thoughtful review of Jane! We’re thrilled you’ve loved your experience over the past three years. Hearing that our customer service team has been helpful means the world to us—we’ll share your kind words with them! We know setting up chart notes can feel overwhelming at first, but we’re glad shared templates and easy updates have made it smoother for you. Feedback like yours helps us keep improving! It’s amazing to hear how Jane saves you time with automation and online booking, allowing your single-provider clinic to run without extra admin staff—so inspiring! Thank you for appreciating our updates, feature testing, and voting system. We love empowering users to shape Jane into a tool that truly works for them. David, thank you again for trusting Jane to support your clinic and patients. We're always here if you need us! -Caitlin, on behalf of Jane SM Stacey M. Counsellor Mental Health Care Used the software for: 1-2 years ### "Everything you need" February 12, 2025 5.0 Jane is great - it has everything I need in one place, from billing to virtual delivery. Pros I use Jane for my counselling practice, it is an all-in-one platform that provides secure and confidential storage of information and video platforms. Cons I wish the mobile app worked a little better! Review Source Response from Jane Software March 7, 2025 Stacey, thank you so much for your kind words and for trusting Jane to support your counselling practice! We're glad to hear that Jane is providing everything you need in one place, from secure and confidential information storage to telehealth and billing. It’s always so rewarding to know that Jane is making things easier for your practice so you can focus on your clients. :) We really appreciate your feedback about the mobile app, too. Just to clarify, are you referring to the mobile app for patients, or the mobile experience for providers? Either way, we’d love to hear more about what could be improved to make it work better for you. We’re always looking for ways to improve, and your insight helps guide those decisions. Thanks again for taking the time to share your experience, Stacey. It means a lot that you’ve chosen Jane to help run your practice—we’re so grateful to play a part in supporting you and your clients! -Caitlin, on behalf of Jane BM Bridget M. Administration Medical Practice Used the software for: 2+ years ### "Jane Review" February 13, 2025 5.0 Overall it’s easy to use, looks professional, and was a great addition to our clinic Pros The clear layout, very user friendly, and looks professional and clean Cons Sometimes it glitches and you have to refresh the page to make sure all appointments are up to date Switched from [ChiroSuiteEHR](https://www.capterra.com/p/112178/ChiroSuiteEHR/) To upload digital charts and to have the patient portal Review Source Response from Jane Software March 8, 2025 Bridget, thank you so much for sharing this fantastic review! We’re thrilled to hear that Jane has been such a valuable addition to your clinic—that’s exactly what we strive for. :) Your note about checking if appointments are up to date is interesting and could be worth looking into. If you’re open to it, our support team would be more than happy to investigate further. Feel free to share any details, and they’ll gladly take a closer look to make sure everything is all good. We’re truly grateful that you’ve chosen Jane as part of your clinic’s team and that we get the privilege of helping you focus on what you do best—caring for your patients. Thank you for your trust, and again for taking the time to share this with us! -Caitlin, on behalf of Jane BS BECKY S. Administrative Coordinator Medical Practice Used the software for: Less than 6 months ### "GAME CHANGER" March 21, 2025 5.0 An absolute delight!! EVERYONE I have talked to has been exceptional. I look forward to an awesome relationship! Pros The fact that I can talk to a real person on the day that I have a question is a GAME CHANGER!! This is the majority of the reason we are switching to Jane. Cons Only one thing really. The fact that there is not an appointment counter built into the software. As a PT clinic, it is important to not schedule a patient over the amount they are approved for. Switched from [NetHealth](https://www.capterra.com/p/83568/NetHealth/) Jane's ease of use. Difficulty in getting assistance from NetHealth on ANY issue. Review Source Response from Jane Software April 25, 2025 Hi Becky, thank you so much for taking the time to share your thoughts and for such an amazing review! We’re absolutely thrilled to hear that being able to talk to a real person the same day you have a question has been a “GAME CHANGER” for you—that’s exactly the kind of support we strive to provide every day. We’re so glad that it’s made a difference and proud to have you switch to Jane because of it! It also warms our hearts to hear that you’ve found everyone you’ve interacted with exceptional. Feedback like yours truly energizes our team to continue delivering the kind of care that empowers clinics like yours to focus on what you do best. If you’d like, we’d be happy to chat further to explore any possible solutions that might help count appointments. Please don’t hesitate to reach out! Thank you again for trusting Jane to help run your clinic. To years ahead of working together! -Caitlin, on behalf of Jane CW Crystal W. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful Staff" February 17, 2025 5.0 the questions above are asking general questions about jane as a product. I want to shout out \[sensitive content hidden\] who helped me with some technical support I needed in order to keep payments coming into our account. she was patient and kind and very helpful. Pros user friendly, helpful employees, reporting Cons external pay terminal linking only to jane terminals, not outside companies like square etc. would be helpful with payments if linked directly. Review Source Response from Jane Software March 7, 2025 Hi Crystal, thank you so much for taking the time to share your experience with Jane! We're over the moon to hear you find Jane user-friendly and that the reporting features are working well for you. But the real star of your review is Gwen! 😄 We can't thank you enough for your kind shoutout to her. You can bet we’ve shared your lovely feedback with both Gwen and her manager to celebrate her amazing work! We also really appreciate your feedback about external payment processing solutions. While it’s not something we’re looking into just yet, I’ll make sure your suggestion gets passed on to our Product Team—hearing what matters to you is how we grow, so we’re always listening. Thanks again for trusting Jane to help run your clinic and allowing us to be part of your journey. Knowing Jane helps free you up to focus on your clients is exactly what we aim for—so here’s to many more smooth days ahead! -Caitlin, on behalf of Jane LP Leo P. Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "Pleasant experience" June 2, 2025 4.0 I enjoyed using Jane because the customer service for questions was instantaneous. The ease in building templates and duplicating them was phenomenal. Pros I liked how easy it was to use and how we can duplicate old records and build upon them. It makes record taking much faster. Cons Jane is a great EMR tool however it doesn't offer integration with a picture app, staff tracking with sales and clocking in that other softwares have. Review Source Response from Jane Software June 27, 2025 Hi there, Leo. Thank you so much for sharing your experience with Jane. We’re glad to hear that the ease of use, chart duplication, and template-building features made a difference for you, and that our support team was there when you needed them. It means a lot to know Jane helped streamline your work, even for a little while. :) We also appreciate your feedback on features you found missing. Insights like yours help guide where we grow next, so thank you for taking the time to share what would have been most valuable to you. Wherever your practice takes you next, we’re wishing you all the best, and we’re grateful to have been part of your journey. -Caitlin, on behalf of Jane SK Signe K. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "I recommend Jane App for solo practitioners" March 19, 2025 5.0 Excellent service, a complete suite of practical business and administration tools for practitioners as well as an attractive interface for clients. Pros Jane App fulfilled all the requirements for me to run a remote clinic as a solo practitioner. It was always easy to find answers to my questions as well. Cons It would have been better to have the calendar automatically adjust to different time zones. Review Source Response from Jane Software April 11, 2025 Hi Signe! Thank you for your thoughtful review and for recommending Jane App to other solo practitioners. We’re thrilled Jane has been a great fit for your remote clinic, giving you the tools to care for your clients. It’s great to hear you’ve easily found the answers you need—we work hard to make our support accessible, so your feedback means a lot. :) We also appreciate you highlighting how helpful the interface is for both practitioners and clients! Regarding your note about the calendar and time zones, we understand how valuable this feature could be. While patient-selectable time zones have helped, I’ll share your feedback with our team as we work to improve Jane. Thanks again for trusting Jane to help run your clinic. We’re honoured to support amazing practitioners like you! -Caitlin, on behalf of Jane CD Chris D. Owner Alternative Medicine Used the software for: I used a free trial ### "A great starter EHR" January 17, 2025 4.0 Jane App was a great experience. I think I would have used this EHR full time if it had a few more integrations like 2-way texting (which is may now have as an add-on option) Pros Jane is super affordable, and has more features than you would think! Cons Jane had no way to store and easily view X-ray images. As a chiropractor who does take Xrays on his patients, that was critically important to me. Review Source Response from Jane Software January 30, 2025 Chris, thank you so much for sharing your feedback and kind words about Jane! We're so glad to hear you found Jane affordable and packed with features—it means a lot to us to know it was a great experience for you. We also really appreciate the constructive feedback on areas where Jane could do better, such as offering more integrations and things like 2-way texting. We understand how important these tools are for providers like yourself, which is why secure messaging is one of the big features we're working on right now. It’s always our goal to make Jane the best possible partner for providers, and hearing from users like you keeps us striving to do just that. If there’s anything else you'd like to share or if you ever want to see what we're up to, we'd always love to hear from you! Thanks again for giving Jane the chance to support your clinic—we’re so grateful for your trust in us, and we hope to see you again. Wishing you all the best in your work! -Caitlin, on behalf of Jane NH Nadine H. Therapist Mental Health Care Used the software for: 1-2 years ### "Jane is best" February 4, 2025 5.0 Great I would use jane again if it was more cost effective Pros The ability to add and change access from practitioner: admin Individual options Cons Too expensive Too many options can be overwhelming Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Not user friendly Not accurate or applicable Review Source Response from Jane Software March 6, 2025 Hi Nadine. Thank you for sharing your thoughts and for highlighting some of the things you appreciated about using Jane, like the flexibility of staff access levels. We’re so glad you found that valuable! We also hear you on pricing being a factor when choosing your software and the amount of options feeling like too much for some. Your feedback is incredibly important, and we truly appreciate you taking the time to be open with us about your thoughts. Affordability and ease of use are things we’re always reflecting on, so I’ll make sure to pass along your comments to our team. It’s really wonderful to hear that you’d consider using Jane again in the future, and we’d love to welcome you back one day. Thank you so much for allowing Jane to be a part of running your clinic and ensuring you could focus on your clients. Wishing you all the best in your endeavors! Please don’t hesitate to reach out if there’s more we can do for you in the future. -Caitlin, on behalf of Jane SK Susan K. Dr. Susan Kees Alternative Medicine Used the software for: 1-2 years ### "Great first start up software system " January 16, 2025 5.0 It was a great experience working with Jane as we started up! Pros It was a great starting software! We very much enjoyed the ease of use, quick to learn notes, and functionality with the lower starting patient population. Cons Once we hit a certain limit and we were referring co-treating more patients, we decided we needed the notes to look a little more professional to send out to other providers/practitioners/massage therapist/functional med/acup. that was easier for them to read in an easier manner of us to do. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) When we first tried practice fusion out it didn’t have all the Features it does now, and Jane had more we needed for a growing practice. Review Source Response from Jane Software January 27, 2025 Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth. As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours. Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive! Wishing you every success in the future. -Caitlin, on behalf of Jane RK Ross K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to implement; lots of great templates and customization options for examination and soap notes." January 20, 2025 5.0 Great experience with Jane. Simple to use for our cash practice and I especially like the template library to see examples of what other practitioners are doing for their notetaking. Pros The ease of navigation and deployment. The template library was great. It was easy to share templates between practitioners, and to see what others are using. Cons It did not offer the capabilities needed for insurance claims submission and ERA. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Outgrew acuity and what they offered for our growing practice. Review Source Response from Jane Software March 6, 2025 Hi Ross, thank you so much for taking the time to leave such thoughtful feedback! We're thrilled to hear that you found Jane easy to implement and that the template library has been a helpful tool for creating and sharing SOAP notes with your team. It makes us so happy to know that our curated templates are making things simpler for your practice. I did want to ask if you’ve explored our integration with Claim.MD? It’s a fantastic clearinghouse that makes managing electronic claims and remittance (ERA) a breeze. If you’re interested, we’d be happy to guide you through setting it up and seeing if it’s the right fit for your practice. We’re constantly looking for ways to grow and improve, and feedback like yours is invaluable to that process. Thank you again for trusting Jane to support your cash-based practice and for sharing your experience with us. It’s an honor to play a small part in helping you focus on your patients and help run your practice. -Caitlin, on behalf of Jane DC David C. Owner Psychologist Mental Health Care Used the software for: 6-12 months ### "I highly highly highly recommend" January 18, 2025 5.0 I'm usually pretty critical of companies that I work with and expect a lot out of them. Jane is one of the few companies that I would say that I would highly recommend. I started off with another company in that was a nightmare and then switched to Jane and it was like night and day. Pros We got the company set up with him a month and the transition was generally seamless. I describe it like what happened with Y2K or everybody was really freaked out at first and then everything went just fine. Their customer support is amazing and all of the people that I have worked with have been very knowledgeable and if they don't understand they look into it and get back to you within a timely manner. Cons I don't have anything negative to say about the system or the people. There are various functions, bills, and whistles that I wish they had but they seem to be pretty good about listening to feedback and improving their system. Review Source Response from Jane Software March 6, 2025 Hi David. Wow, thank you for such an incredible and thoughtful review! We genuinely appreciate you taking the time to share your experience with us, and we’re over the moon to hear that Jane has made such a positive impact. Ha, we love your Y2K analogy and are so thrilled to hear the move to Jane felt seamless for your clinic! Helping set up new customers and making the process as stress-free as possible is something we love to make happen, so it’s wonderful to know that came through. It also means the world to us that our Support Team left such a great impression. We’re lucky to have such a knowledgeable and dedicated team working with us, and we’ll be sure to pass along your kind words to them! Thank you so much for giving us the opportunity to help you and your team run your clinic and for placing your trust in Jane. We’re so glad to be a part of your day-to-day, so you can focus on what truly matters most: caring for your clients and patients. -Caitlin, on behalf of Jane LD Lynette D. Owner Mental Health Care Used the software for: 2+ years ### "I would never go anywhere else." December 17, 2024 5.0 My experience has always been Excellent!!! Pros Exceptional customer service. Easy to negotiate the platform. Extremely well thought out. Excellent resources for help. Cons There isn't anything about Jane that I don't like. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It looked like Jane was going to be easier to use. I watched a lot of videos to help me determine who to choose. Review Source Response from Jane Software December 24, 2024 Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision. Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team. We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead! -Caitlin, on behalf of Jane + the team NM NEGIN M. Clinical Counsellor Mental Health Care Used the software for: 2+ years ### "Effortless Practice Management with Exceptional Support" December 26, 2024 5.0 My overall experience with Jane has been fantastic! The platform is intuitive, efficient, and well-suited for managing my practice. The support team is responsive and helpful, making the onboarding process smooth and stress-free. It's a reliable tool that simplifies my workflow and enhances client management. Highly recommend! Pros I love Jane's user-friendly interface and how intuitive it is for streamlining practice management. It really simplifies day-to-day tasks and makes everything feel seamless! Cons The reporting features could be more customizable to meet specific practice needs, but overall, it's a great platform! Review Source Response from Jane Software January 24, 2025 Hi Negin, thank you so much for your thoughtful review—it made our day! We’re thrilled to hear you’re loving Jane’s user-friendly interface and how it’s helping streamline your practice management. We also appreciate your feedback on our reporting features. Reporting is such an important part of running a practice, so if you’d like to share more details on what you’d like to see, we’d love to hear—it’s feedback like this that helps guide our updates! Lastly, we’re so glad your experience has been fantastic, and your shout-out to our support team means so much. They work hard to make onboarding smooth and stress-free, so this will make their day! Thank you again for trusting Jane to help run your clinic and letting us play a small role in your work with clients. If you ever need help or have more to share, just reach out—we’re here for you! -Caitlin, on behalf of Jane NU Nedine U. Clinic Manager Cosmetics Used the software for: Less than 6 months ### "Amazing experience with Jane!" December 6, 2024 5.0 Pros My favourite thing about Jane is how honest and transparent the team is. This built trust immediately. Not to mention, they are so reliable and efficient during our import process! Cons I just wish there were more appointment colours, a way to mark someone as "out" that was not green, and an option to add a second provider as an assistant all in one appointment. Alternatives considered [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Reason for choosing Jane Jane was transparent and honest. Pabau was a lot of overpromising and we lost their trust very quickly. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Made the switch because they overpromised features and most were not available to Canadians. They were not honest about that prior to us enrolling and we got suckered into a 5 year contract as a result. Review Source Response from Jane Software December 24, 2024 Thank you so much for your kind words, Nedine! It means a lot for us to hear that Jane’s honesty and transparency stood out to you and helped build trust right from the start - those two values in particular are so important to us here at Jane. We’re thrilled to hear how great your import went, and that the team made things feel even better during the process. Making the transition to Jane as smooth as possible is one of our main goals, so we’ll pass along this review along to the team as a little celebration. :) We’d be keen to hear more details on your feedback here, especially when it comes to marking someone as “out”, so that we can get more of an understanding. So if you’re ever up to it, we’re just a message away. Thank you again for trusting Jane to support your clinic. It’s a privilege to be part of your journey and help you focus on your clients. If you ever have more feedback or need any assistance, we’re always here for you! -Caitlin, on behalf of Jane + the team LP Lorenzo P. RMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane if possible all the way" January 10, 2025 5.0 Jane was helpful through school and now as a health practitioner. It does make you feel like an absolute professional. Pros Jane is very user-friendly. It is also intuitive. Templates are easy to follow and customize too. Cons It is a pricey software. Sometimes there are too many bells and whistles that only a large clinic would potentially use. Review Source Response from Jane Software January 24, 2025 Lorenzo, thank you so much for sharing your thoughtful feedback! It’s always a joy to hear when a customer finds Jane intuitive and user-friendly, and we’re thrilled to know how valuable the templates have been for you. Knowing that Jane makes you feel like a true professional? That completely made our day! :) Thank you for sharing your thoughts on pricing and features. Last year, we revised our pricing and plans to meet a broader range of needs better, inspired by input from users like you. As our co-founder, Alison, has said in the past, we aim to keep Jane’s “salary” equivalent to about one hour of billable time for our customers, hopefully making it both accessible and sustainable for your practice. That said, we’re always eager to hear more about your specific perspective! Above all, thank you for choosing Jane to support your practice. It truly means the world to us to have the opportunity to support you in helping your clients! -Caitlin (on behalf of the Jane team) CD Colleen D. mental health counselor Mental Health Care Used the software for: Less than 6 months ### "I wanted to like this EHR more than I actually did." December 3, 2024 3.0 I spent over a month setting up my account only to abandon it after having problems with creating a test client that linked to my account. I was locked out of my account. It created a lot of problems that customer service wasn't able to fix. Customer service was kind and responsive and I believe they would have helped if they could. They refunded my payment, which I think says something good about the company. Pros I liked the streamlined intake process for clients. I liked viewing the paperwork that other users submitted. Cons It was very time consuming to set up my practice in comparison to other EHRs. The site felt more complicated and less intuitive than other programs I have used. Alternatives considered [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/) Reason for choosing Jane Janes had more features that I was interested in. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I don't like the direction Simple Practice is taking. Review Source Response from Jane Software December 23, 2024 Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful. That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started. We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road. -Jane Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.