# Page 4 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (514) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Jane ## Showing most helpful reviews Showing 76-100 of 514 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner and Primary Therapist Mental Health Care Used the software for: Less than 6 months ### "User Friendly for New and Established Practices" January 30, 2025 5.0 I appreciate the ability to host group therapy/classes, customize template, and the user friendly layout. Pros The platform is user friendly and the support team is helpful. Cons The pricing structure can be high for a new, solo practice. Switched from [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) I needed a platform that I could use for submitting claims. Review Source Response from Jane Software March 6, 2025 Thank you so much for taking the time to share your thoughtful feedback with us! 😊 We're so happy to hear you’re enjoying the user-friendly layout, the group therapy hosting feature, and the ability to customize templates. It truly warms our hearts to know that these features are making a difference in how you run your practice. We also hear you on the pricing structure for solo practices. We completely understand that it can be challenging when starting out, and we're always looking for ways to better support practitioners in every stage of their professional journey. If you'd like, feel free to reach out to us—we’d love to learn more about your experience and see if there’s something we can do to help. Above all, thank you for trusting us to help you manage your practice. It’s an honor to support the work you do for your patients and clients, and we’re so grateful to have you as part of the Jane community. -Caitlin, on behalf of Jane JY Jennifer Y. Founder Alternative Medicine Used the software for: 2+ years ### "Amazing product, incredible customer service " November 23, 2024 5.0 The customer service is phenomenal: shout out to \[sensitive content hidden\] who just helped me with my subscription. I really appreciate all the tools/training aids in the Help section. I am super impressed with the customer service - you guys are often available when I need you and if not by phone then you'll reply fairly promptly by email. I appreciate that you guys are always striving to make a difference - every call and email asks for feedback. I am so happy to have Jane as part of my team to manage my practice. You guys rock and I tell everyone about your great service! Pros The user interface is easy on the eyes, clean formatting, great color schemes. The system is fairly easy to use with an abundance of text/video aids in the Help section. There's a demo option so you can practice and train on the system without it affecting real patient files/appointments. You guys are always adding new features that benefit practice management - eg, the Claim.MD insurance billing integration and innovate new tools to help practitioners such as the upcoming AI charting in beta. The customer service is phenomenal - I am so happy that I joined back in 2017-2018. Things continue to improve with this company. Cons I have only positive things to say about Jane and the customer service support. Review Source Response from Jane Software December 13, 2024 Oh wow, Jennifer—thank you so much for such a thoughtful and glowing review! It honestly means the world to us to hear how much you enjoy using Jane and how our work has made a difference in your practice. We’re so glad you find the interface clean and easy to use—that’s exactly what we aim for! We’re always striving to create features, and keep pushing forward with helpful tools like the Claim.MD integration and AI charting. It’s all part of our effort to make Jane the kind of partner that genuinely helps you manage your practice with confidence. We’ll make sure to pass along your shout-out to the team member who helped you—feedback like this is what keeps us motivated every day! We're so lucky to have been part of your journey for so long, and we’re so thrilled to hear that Jane continues to meet your needs. Remember we’re here for you every step of the way. You rock! Thanks for trusting us—we’ll keep working hard to make sure Jane is always one of your best employees. -Caitlin SM Scott M. Owner Mental Health Care Used the software for: 1-2 years ### "Comprehensive with Incredible Support" November 23, 2024 5.0 I've tried a few systems, but Jane is the one app I trust to make sure all my needs are taken care of. Pros I enjoy the comprehensive nature of the product. That I can maintain my schedule, my client roster, my notes, and financial transactions all in one place makes it very convenient. The customer support is incredible and helped me through some reasonably complex questions. Jane also anticipates my needs, for example sending a comprehensive email about setting up the POS system, the moment I ordered it, so all I had to do was open the box and follow the instructions (that were both written and included visual screen shots. Bravo!) Cons There is a bit of a learning curve to the product. It isn't as intuitive as some booking programs. And the online video sessions still need a bit of work, but it is improving! Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane The comprehensive nature. OWL may be a bit easier to use, and a little less expensive, but I was looking for one app with multiple features that could be customized. Review Source Response from Jane Software December 13, 2024 Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you. We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane! It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day! -Caitlin, on behalf of Jane PC Peggy C. AA Medical Practice Used the software for: Less than 6 months ### "Ridiculous mistake in scheduling " March 28, 2025 1.0 How would you schedule me at 5:00 a.m. which I booked 5:00 p.m!!! In your email, you also quoted 5:00 p.m!! What a ridiculous mistake!! And you replied me as, "We have clinics coast to coast so we do offer those early morning time slots for those who are out east.", which made me even more upset was you trying to escape your responsibility and was totally unacceptable. As a big company doing your business, Isn't your job to look at the time difference before you turn up to your demo. I rushed back and tried very hard for this appointment! It was wasting my time and efforts!!! You then just asked me to make another appointment, how would I dare to?! Pros I like the most of your making excuse from your mistakes. Cons Ridiculous mistake in scheduling without having common sense of looking at different time zones Review Source Response from Jane Software April 4, 2025 Peggy, I’m truly sorry about the mix-up with your appointment time and the frustration it caused. I get why you’d be disappointed—clear communication, especially around things like time zones, is so important. Your feedback is incredibly valuable, and I’ve already shared it with our team so we can learn from this and prevent similar issues in the future. We’d still love the opportunity to make things right and reconnect with you. I know this situation has been frustrating, but I really hope we can turn this around and show you how committed we are to supporting you. Thanks again for taking the time to share your thoughts, even though this wasn’t the experience you deserved. If you’re open to it, let us know a time that works best for you to chat, and we’ll make sure to get connected. We’re here to get things back on track and ensure you’re getting the guidance you need. -Caitlin, on behalf of Jane DO Damien O. Physical therapist Medical Practice Used the software for: 1-2 years ### "Jane is an excellent option" November 29, 2024 5.0 Excellent experience and really loved the excellent customization options for therapists. Pros Very user friendly and smooth with minimal delays. Cons Lack of integration with billing software. Review Source Response from Jane Software December 20, 2024 Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options. Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible. Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :) -Caitlin, on behalf of Jane AP Andrea P. Social Worker, Psychotherapist Mental Health Care Used the software for: 2+ years ### "Great customer service" November 19, 2024 5.0 Nothing is perfect, but the overall experience is great due to customer service. Pros The customer service. They are all so knowledgeable, courteous and prompt. Especially \[sensitive content hidden\]! Cons 1) When I click on "Great" to the question "How would you rate my reply?" nothing happens, that button doesn't work. 2) I just lost a staff member (and all her clients attached to her) because she was not able to create her own treatments and classes without full access. This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them. Review Source Response from Jane Software December 10, 2024 Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along. Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us! We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future. Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us! – Caitlin, on behalf of Jane NA Neudis A. Registered Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Productive and constructive Demo" January 15, 2025 5.0 Awesome. Easy and help med grow my practice with a structure Pros Offers lots of features, keeps me organice and my team on the same page and processing. Jane 's team is the best!! Cons The new timesheet needs improvement which I trust will come with time Review Source Response from Jane Software January 27, 2025 Neudis, thank you so much for taking the time to share your thoughts with us! It’s incredibly rewarding to hear how Jane has helped keep you and your team organized and in sync—your kind words about our features and support mean the world to us. And honestly, your shout-out to the Jane team? It put a big smiles on my face, so I'll have to share with the team - thank you for that! We also appreciate your feedback on the new Timesheets feature. We rolled that feature out over the fall, and we've already started iterating, so we'll continue to listen and think up ways we can make it even better. If you have any specific ideas or details on how we can make it work better for you, we’d absolutely love to hear them. It’s a privilege getting to play a part in helping your clinic, so thank you for trusting Jane to support you, your team, and your patients. Wishing you and your practice all the success in the world! -Caitlin, on behalf of Jane CA Cyndi A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "JANE is Awesome!" January 10, 2025 4.0 I enjoy the wide variety of options available, and how easy it is to use. Replies to email questions are always answered quickly. Pros Easy to use, always evolving, efficient. Cons Nothing really...maybe more colour and customizeable flags options. Review Source Response from Jane Software January 24, 2025 Cyndi, thank you so much for taking the time to share your thoughts with us! We’re so thrilled to hear that you’ve found Jane to be easy to use, efficient, and full of evolving features—it means the world to us how much Jane has helped your clinic. We also genuinely appreciate your kind words about our support team! Quick email replies and great customer care are things we work super hard to deliver, so knowing you’ve noticed that truly warms our hearts.. And thank you for your thoughtful suggestion - we’re always looking for ways to make Jane even better, and feedback like yours helps us know what matters most to our community. We’re so grateful to have the chance to support you and your work. Thank you for trusting Jane to be part of your team, and if there’s anything else we can do to make your experience even better, don’t hesitate to reach out. -Caitlin, on behalf of Jane NH Nathan H. Chiropractor Alternative Medicine Used the software for: I used a free trial ### "Great at some things needs improvement on billing. " February 25, 2025 5.0 Pros Robust scheduling and note taking abilities. Cons Not very integrated with insurance billing Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Actually went with chirotouch because of the billing integration. Review Source Response from Jane Software March 13, 2025 Hi Nathan. Thanks for taking the time to share your thoughts! It’s great to hear that you appreciated our scheduling and note-taking features. We’ve put a lot of effort into making those tools robust and reliable, so knowing they worked well for you means a lot to us. We’re sorry to hear that the billing integration didn’t meet your expectations. While it wasn’t the right fit for you at the moment, we’re always looking for ways to improve and feedback like yours helps us know where to focus. If you have any further thoughts or suggestions about what would make the billing functionality more useful for clinics like yours, we’d love to hear them! Even if you've moved on from Jane, we truly appreciate the time you spent with us and are glad we could be part of your clinic's journey. Wishing you and your team all the best as you continue to care for your patients! Take care, and thanks again for sharing your experience! :) -Caitlin, on behalf of Jane MY Morgan Y. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Software for Practitoners! " November 12, 2024 5.0 Jane is the most user friendly software I have ever encountered. It is easeful, supportive and so highly integrated to what individual practitioners and clinics need. The team at Jane is always working above and beyond to make changes and work with those who use their software to improve, fix and grow the software in ways that actually work. Pros Jane software is easy to use, fully integrated with Google search for any questions I have and of course, the staff at Jane are incredibly helpful and quick to respond and offer support. They take ideas and suggestions of their customers and make changes that best support the people using their software. Cons The only area of Jane I think could be done differently or improved upon is the ability to edit or remove insurers, as insurance companies change names and close out and it would be nice to change those names and delete the toggle for inactive insurance companies. Review Source Response from Jane Software November 25, 2024 Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts! Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community! -Caitlin, on behalf of Jane JB Jacqui B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use platform " April 24, 2026 4.0 Pros Use it as a client and it is really easy to set up and manage appointments and scheduling. Love the waitlist feature that you can use Cons Nothing. The platform is easy to use and can be used on phone and computer. No major glitches found in using. Review Source Response from Jane Software May 7, 2026 So glad to hear Jane has been easy to navigate for managing your appointments, and that the waitlist feature has been useful! Thanks for taking the time to share this, Jacqui! 😊 KM Kelley M. physical therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful to keep check on tasks " November 26, 2024 4.0 Pros system was easy to see if everything necessary was complete Cons we didn’t have payment integrated with us and it was difficult to track payments Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) switched companies so different needs at the time Review Source Response from Jane Software December 20, 2024 Hi Kelley. Thank you for your thoughtful and honest review of Jane. We're so happy to hear that Jane was helpful for keeping track of tasks and making sure everything gets done smoothly—that’s a big win! That said, we’re bummed to hear you wouldn’t likely recommend Jane, and we really appreciate you being upfront about why. You’re totally right—manually recording payments can be a pain, which is actually what led us to create Jane Payments. The goal was to take that headache away by offering an integrated payment system to make life easier for both staff and clients. We know flexibility is important, and we want to make sure clinics can choose the payment options that works best for them. If you’re open to sharing a bit more about the challenges you had with payment tracking specifically we’d love to hear. Thanks again for giving Jane a try and for taking the time to share your experience with us. If there’s ever anything we can do to help, please don’t hesitate to get in touch EM EMMA M. Physio Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you " January 31, 2025 5.0 a really supportive team, thank you . Pros \[sensitive content hidden\] has been amazing at helping me since I set up my new clinic- just knowing the support is there has made my life so much easier - thank you! thanks you! thank you! Cons no AI integration that I have to pay more if I want the add on for invoicing Review Source Response from Jane Software March 6, 2025 Hi Emma :) Wow, thank you so much for sharing this! We're absolutely thrilled to hear that our support team has been such a helpful part of your clinic’s setup to the point of a personal shoutout. Knowing we’ve made your life a little easier brings us so much joy—that’s exactly why we’re here. We’ll definitely pass along your kind words to the team; they’ll be so happy to hear this. Have you had a chance to check out our new AI Scribe tool? Not sure if that's what you're referencing for the add-on, but we’d love to hear more about what’s working for you (and what isn’t). Thanks again for trusting Jane to help run your clinic and for allowing us to support you while you focus on your clients. We're so lucky to be part of your amazing work! If there's anything you need at all, just reach out—we’ve got your back! -Caitlin, on behalf of Jane TK Taylor K. Power Engineer Hospitality Used the software for: 2+ years ### "Jane - the convenience of online booking" November 13, 2024 5.0 Jane makes it possible for me to book my appointments without having to communicate back and forth with a receptionist about what they have available and what time I am available for and find out when matches up. It was stress free being able to book appointments in the comfort of my own home and view what works best for me without having to inconvenience others. Pros Jane makes it extremely convenient for me to book and manage all my appointments online. Cons Unless you are provided with a direct link or QR code, it is tricky to find the provider you are looking for. The search engine isn't the most user friendly. Switched from [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) clinics made the switch and it for sure has a positive outcome. Review Source Response from Jane Software December 10, 2024 Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you! We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you. Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do. Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother! Caitlin, on behalf of Jane MO Michelle O. Registered Clinical Counsellor Mental Health Care Used the software for: 2+ years ### "The most used app in my practice." November 4, 2024 5.0 Jane is a great service and provides exceptional customer service. Pros Jane helps me with many aspects of my business. It takes care of intake forms, invoices, receiving payments, and chart storage which gives me more time in my practice. Cons I wish I could message (email for example) my clients back and forth through the chart somehow. Switched from [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Jane was more user-friendly and was making advancements faster. Review Source Response from Jane Software November 22, 2024 Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear! You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025. Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years! -Caitlin, on behalf of Jane JC Julia C. Psychotherapist, Clinic Owner Mental Health Care Used the software for: 2+ years ### "Jane is an essential for a successful practice!" November 30, 2024 5.0 amazing! I have been a Jane user for 8 years. It is so much easier to use than any other EHR or scheduling program I have tried. At Jane they work hard to make the admin part of the job easier. Pros Jane is very easy to use, amazing support Cons no ability yet to seemlessly connect with accounting software Review Source Response from Jane Software December 23, 2024 Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years. We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold? Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead. -Caitlin, on behalf of Jane + the team JT Jacob T. Physical Therapist Medical Practice Used the software for: I used a free trial ### "Jane Review- new business owner" February 10, 2025 5.0 I have just started out but it's been amazing so far! Extremely well organized and most importantly, top-notch customer service! Pros Talking with a human (\[sensitive content hidden\]) that is very personable and can answer all my questions thoroughly Cons Not being able to connect to an external exercise programmer other than Physitrack Review Source Response from Jane Software March 7, 2025 Thank you so much for sharing your experience, Jacob! We’re absolutely thrilled to hear that you’re enjoying Jane’s human and helpful support. Knowing our team has been personable, thorough, and able to meet your needs is the kind of feedback that means the world to us. We completely understand your thoughts about connecting with more external exercise programmers. Expanding integration options is something we’ve been actively considering, and it’s exciting to explore how we can enhance this in the future. Your input is incredibly valuable, and we truly appreciate you letting us know where you’d like to see Jane grow. It’s an honor to play a role in helping you launch your new business. Starting out is such an exciting journey, and we’re genuinely cheering for your success! Thank you again for trusting Jane with your clinic—we’re excited to continue supporting you every step of the way. 😊 -Caitlin, on behalf of Jane JH Jennifer H. Nutritionist Alternative Medicine Used the software for: Less than 6 months ### "Great product " December 18, 2024 5.0 Overall great experience. Easy charting, monitoring and flogging on for patients Pros Very easy to use with great features. Video feature works flawlessly. Cons Too expensive for a single practitioner. Switched from [Juvonno](https://www.capterra.com/p/187418/Juvonno/) Jane offers better integrations for practice needs. Review Source Response from Jane Software December 24, 2024 Thank you so much for your kind words, Jennifer! We’re delighted to hear that Jane has been easy to use, the video features are running smoothly, and the integrations are helping support your practice—all great wins in our book! We understand that pricing can feel challenging, especially for solo practitioners like yourself. Our co-founder, Alison, who owned a practice herself, has always prioritized making it so that Jane’s “salary” is typically covered by just one billable hour. Earlier this year, we introduced new pricing plans to better address the diverse needs of our community, though we recognize they may not be a perfect fit for everyone. Thank you again for choosing Jane to be part of your practice. It’s an honor to support the important work you do, and we’re committed to continually improving Jane to make your experience as smooth and helpful as possible. Please don’t hesitate to reach out—we’re always here to listen and support you! Caitlin, on behalf of Jane + the team DS Deborah S. Admin Manager Medical Practice Used the software for: 1-2 years ### "Fabulous support team!" December 18, 2024 5.0 The support team have been absolutely amazing in assisting me with horrendous patient account issues that have arisen over the past 12 months or so... thank you most sincerely to all involved Pros Ease of use, ease of merging records - overall happy with it! Cons nothing really - I have worked with a lot of systems and Jane is one of the easiest to navigate Review Source Response from Jane Software December 24, 2024 Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate. We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road. Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients. -Caitlin, on behalf of Jane + the team JH John H. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "I'd think twice before using Jane" December 11, 2024 1.0 Very poor staff support so far. First zoom call was close to useless and he just wanted to get off call and second one Jane staff did not show up for! Very displeased Pros Not able to set up software yet so nothing so far. Cons Jane staff member did not show up to scheduled zoom call with no word or explanation. Multiple calls to try to set up new software with only minimal actual contact. They just don't answer calls or return voicemails Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) Outdated Software and not keeping up with inovations Review Source Response from Jane Software December 19, 2024 Hi John, thank you for sharing your feedback—we truly appreciate it. First, we’re very sorry for the frustrating experience you’ve had trying to connect with our team to set up your Jane account. Onboarding is a critical step, and we’ve fallen short. Your time is valuable, and we regret letting you down when you needed our support most. Missed appointments and lack of communication are not the experience we want for anyone, and we’re actively reviewing what went wrong. Our team is ready to make this right and would love to schedule a call at a time that works for you. We’ll come prepared, focused, and ready to help. We’ll follow up via email to continue the conversation, but feel free to reach out anytime. Thank you for trusting us with such an important part of your clinic’s journey. We’re grateful for your investment in Jane and look forward to rebuilding trust and supporting your success! -Caitlin, on behalf of Jane MH Mark H. Administrator Medical Practice Used the software for: 1-2 years ### "How does Jane support our Business?" October 23, 2024 5.0 Moved from a previous Patient Management and the difference is night and day. The Support Team in particular are amazing. Nothing is too much trouble and I love that they sometimes send videos of what actions you need to take when dealing with an issue Pros First of all it is really easy to use and so impressed with the range of services it offers. Secondly the cost is superb and all our staff can access the system whenever they need to do, Fantastic product Cons The only thing I can suggest is that there is so many different options to do things with Jane that i don't think Ill ever get the time to go though them all Switched from [TM3](https://www.capterra.com/p/27328/TM2/) Having to switch from TM2 TO TM3 and the cost was prohibitive Review Source Response from Jane Software November 19, 2024 Hey Mark! Wow, what a fantastic review—thank you for sharing your positive experience with Jane! We're thrilled to hear the cost fits your budget perfectly. It’s like we're meant to be! Helping providers and admin staff support their patients is what we’re all about. We're glad you're enjoying our Support team interactions. They're amazing, and we'll pass your kind words along! We get your point about Jane having so many options. Super helpful, but it can feel like a lot at first. If you ever feel overwhelmed or want more info, remember we're just a call, chat, or email away and we’d love to help. Thanks again for choosing Jane and taking the time to share this review. We're grateful to be part of your practice. :) We’re always working on making Jane even better, and we're here to support you whenever you need us. -Caitlin, on behalf of Jane BP Beena P. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Jane is easy online tool to book the appointments online." February 28, 2025 5.0 Pros you can book your appointments online through this, It is very easy and convenient and you can cancel online if you are unable to make it . Cons if you are canceling the appointment less than 24hours you need to call the clinic. Review Source Response from Jane Software March 13, 2025 Hi Beena. Thanks so much for sharing your experience with Jane! It’s awesome to hear that you find our online booking and cancellation features easy and convenient to use—that’s what we aim for! If there’s anything specific you’d like us to consider or address, we’d love to chat more! Your input is so valuable in helping us make Jane as user-friendly as possible. Thanks again for allowing us to support your clinic! It truly means the world to us knowing we can play a small part in helping you focus on your patients. -Caitlin, on behalf of Jane CM Cole M. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jane review" January 3, 2025 5.0 Has made opening my own Chiropractic clinic as easy as possible. Pros Jane is the best EHR software system for Chiros. Great customer service as well. Cons No real complaints with Jane. The few bugs that i have experienced have been resolved quickly by the jane team. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane The price (jane is way cheaper), and ease of use (Jane is so much better for taking notes quickly). Review Source Response from Jane Software January 24, 2025 Thank you so much for your thoughtful review, Cole! We’re thrilled to hear that Jane has been the perfect EHR system for your chiropractic clinic. Your kind words about our support and responsiveness truly made my day—I’ll be sure to share them with the team! Our mission has always been to make life easier for professionals like you, who dedicate their time to caring for their communities. Knowing that Jane helped make opening your clinic a smoother experience means the world to us. We’re especially delighted to hear that Jane has made your note-taking quicker—such an essential part of running a successful clinic. Saving you time where it matters most is exactly what we strive for. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Thank you for trusting Jane to support your clinic—we’re wishing you continued success! -Caitlin on behalf of the Jane team TB Tasha B. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Collaboration with non-profit" February 12, 2025 5.0 Quick to respond back to email request. Provided solutions and supports for moving forward and using Janeapp product. Very happy with collaboration and supports for non-profits. Thank you! Pros Quick Response, super helpful, and considerate of non-profits. Cons I have no complaints about Jane Service. Review Source Response from Jane Software March 7, 2025 Hi Tasha. Wow, thank you for such kind words and for taking the time to share this thoughtful review! It honestly means so much to us to be a small part of the amazing work you’re doing in your community, and it's a privilege to be able to collaborate with you and support your non-profit. We’re so happy to hear you had a great experience with our team! Quick responses, helpful solutions, and personalized support are exactly what we aim for, so it’s awesome to know we hit the mark. We’ll definitely pass your feedback along to the team. If there’s ever anything else we can do to make things easier or help you grow, please don’t hesitate to reach out—we’re always here for you. Thanks again for trusting Jane to be part of your mission. We’re cheering you on every step of the way! -Caitlin, on behalf of Jane VP Veronica P. LCSW Mental Health Care Used the software for: I used a free trial ### "Jane is the one and only!" June 8, 2026 5.0 It has been a great experience learning the system. I was given the opportunity to continue to test it until I decide to sign up. Pros Easy to use, customer support is amazing, and the price is reasonable. I just met with Tony this morning and he did an amazing job explaining different features. Cons As a Spanish speaking provider, I wish Jane had a feature where o can automatically change the language to ensure my Clients receive all notifications and documents in Spanish. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.