# Page 6 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178984/Jane-App/reviews

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Jane

4.8 (514)

[View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Page 6 - Reviews of Jane

## Showing most helpful reviews

Showing 126-150 of 514 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SE

Scott E.  
Clinical and Operations Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome Platform!"

September 28, 2024

5.0

Pros

The platform is user-friendly, and the support team is quick and helpful.

Cons

Nothing that I can think of for us—everything worked well. My only suggestion would be to provide more opportunities for clinician meetings within Jane for virtual clinics.

Review Source

Response from Jane Software

October 4, 2024

Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using. Thanks for being part of our community and for choosing Jane. We truly appreciate your support! -Caitlin on behalf of Jane

CC

Christine C.  
Billing Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Customer Service"

October 14, 2024

5.0

I can either find what I need assistance with through chat or the Need Help button. If that doesn't work, I use the email option. I've gotten a response within 24 hours or less.

Pros

I love the Need Help button and chat option.

Cons

I have no complaints as of yet. So far all is well.

Switched from

[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/)

Too many issues were taking place within the last year.

Review Source

Response from Jane Software

November 1, 2024

Hi Christine! Thanks for the positive review about your experience with Jane so far. Support is one of Jane’s best features and Chat has really allowed our team to up their game in the last year, so this is wonderful feedback. We’ve worked hard over the years adding helpful resources, options, and ways to reach us through that handy button and window so it’s rewarding to hear how much you’re enjoying it. Thank you for choosing Jane and for letting us be part of your journey, we’re truly grateful. Looking forward to working together :) -Caitlin, on behalf of Jane

JP

Janie P.  
Holisitc Nutriton practicioner and Yoga teacher  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great support and experience"

August 23, 2024

5.0

Great, I'm slowly learning. As my practice evolve I'll be able to speak more about my experience.

Pros

The support is amazing! All Jane representative I have spoke with we knowledgeable, friendly, supportive, and so useful! The platform looks professional and overall user friendly.

Cons

The French features. My practice is bilingual so I find it a little harder to navigate between the 2 languages.For example: I have chose my platform in English but I'd like to share etc "how to book an appointment" video to my English and French clientèle but didn't seem to be able to find the French version of it. I also teach yoga and workshops so I sell packages. At this time people who purchase packages can't sign up for more than 1 session. It simply adds up to the work "behind the scene". Just a constructive comments.

Alternatives considered

[Practice Better](https://www.capterra.com/p/159263/Better/)

Reason for choosing Jane

Because I already have the experience of using it though other clinics. Appreciated the ease of online booking

Review Source

Response from Jane Software

September 16, 2024

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow. We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team. We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community. -The Jane Team

NS

Nailah S.  
Homemaker  
Consumer Services  
Used the software for: Less than 6 months

### "New Yser, love it so far"

November 19, 2024

5.0

Pros

I like that i can reschedule, cancel or book my therapy sessions without having to call the office.

Cons

You have to scroll down to see the section you chose instead of it being the first thing you see.

Review Source

Response from Jane Software

December 10, 2024

Hi Nailah! It’s so great to hear you’ve been using Jane (maybe even our new Mobile App!?) to manage your appointments and sessions with your clinic—especially since everything’s running smoothly. Yay! That’s exactly what we hoped for patients and clients when creating things: to make rescheduling, canceling, and booking sessions with your therapist as easy as possible. since We’re always working on ways to make Jane even better, so stories like yours really mean a lot to us. Thanks for taking the time to share your experience—it seriously makes our day! Caitlin (and the rest of the Jane team)

JC

Jenn C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Jane app is amazing"

October 15, 2024

5.0

cost efficient, excellent service, ease of customer use

Pros

Customer service, clean website, ease of use

Cons

love everything about it. zero complaints!

Switched from

[Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/)

azalea we had a terrible experience. not worth the money.

Review Source

Response from Jane Software

November 1, 2024

Thank you so much for your positive review of Jane, Jenn! It's wonderful to hear you're enjoying everything about Jane so far. We're proud of our award-winning Support Team, so it's fantastic to know you're having great experiences with them. Also, our website team rarely gets the recognition they deserve, so we'll definitely share your feedback with them. :) Thank you for choosing Jane to help run your clinic—we hope we can continue making your days easier for many years to come! -Caitlin, on behalf of Jane

DB

David B.  
Lead Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Customer Friendly "

January 13, 2025

5.0

Pros

Easy to access appointments and bills all in one spot.

Cons

No cons as a patient and user of Jane software and app.

Review Source

Response from Jane Software

January 27, 2025

Hi David. Thank you for sharing your thoughtful feedback with us—it truly means a lot! We're thrilled to hear that our new mobile app for patients has been so helpful and convenient for you. Making it easier to manage your appointments across all Jane clinics in one simple, stress-free place is exactly what we set out to achieve, so it’s wonderful to know it’s making a difference for you. It’s fantastic to hear you haven’t encountered any downsides as a user, but please know we’re always here to listen if you think of any ways we can make the experience even better. Thank you for taking the time to leave such a positive review about Jane. We're delighted to be part of your wellness journey and look forward to continuing to support you in the future! -Caitlin, on behalf of Jane

GM

GHOLAMREZA M.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Acupuncturist"

September 20, 2024

5.0

I like it, it is a good app for practitioners.

Pros

fast and easy to use. and when I have any question the janes team answer soon.

Cons

I think it is a complete app, and easy to use specially for para medic practitionars.

Review Source

Response from Jane Software

October 4, 2024

Hey Gholamreza, thanks a million for sharing your detailed experience with Jane! We're thrilled to hear that you find Jane fast and easy to use, and that our team's support has been a win for you. Your feedback about its completeness and ease of use for paramedic practitioners is like a little gold star for us— we genuinely appreciate your positive comments. Thank you for choosing Jane and for being part of our community; we're committed to making it even better for you and all our awesome users. Keep the feedback coming! -Caitlin on behalf of Jane

BK

Bridget K.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Highly Recommend Jane"

August 28, 2024

5.0

I love working with Jane. I always get prompt answers, and people are so super helpful

Pros

Best customer service of all time. I reach out fairly frequently and I am always blown away by how helpful every single person has ever been. I love using Jane.

Cons

Nothing. If ever I find something that is difficult to navigate a HUMAN is available to help me.

Switched from

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Stated my own practice, so I switched to something that was built for solo practioners

Review Source

Response from Jane Software

September 20, 2024

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :) -Caitlin, on behalf of Jane

KR

Karen R.  
Consultant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Jane…easy but needs a bit of fine tunong"

August 18, 2024

5.0

Overall, this is a good program to use and is easy for new staff to learn.

Pros

Easy to use and learn. Have been using it and enjoy the functionality.

Cons

Ability for clients to book appointments on-line is great. But, sometimes, they will book an appointment with multiple providers and then attend only 1 of the appointments. There needs to be a pop-up or something that won’t allow someone to book the same appointment with 2 or 3 providers as this is not fair to take up multiple time slots when other clients are trying to book in as well. I realize this is an issue with only a small percent of clients, but it is an issue that has happened a few times. Would be great if there was some way to alert the client they can only book 1 appointment at a time…or ag least caution them that they are booking the same appointment with multiple providers and this is not recommended.

Review Source

Response from Jane Software

August 29, 2024

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day! -Caitlin, on behalf of Jane

PJ

Priya J.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you for the information and help"

September 7, 2024

5.0

Have been using jane since 2017 as a practitioner and now will be using jane for my own practice as an owner and practitioner

Pros

Very helpful in answering all my questions, easy to use website, and great support/customer service.

Cons

No cons, \[sensitive content hidden\] was very helpful with the information and a joy to connect with!

Review Source

Response from Jane Software

September 20, 2024

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations! We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :) -Caitlin, on behalf of Jane

MB

Margaret B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Grateful for Jane"

August 20, 2024

5.0

The best office software I've used. Really pleased with Jane!

Pros

The customer service is amazing, so many smart and competent people work there! The software is so intuitive and so easy to use.

Cons

After I enter dollar amounts in the EOB and save it, I then have to refresh the billing screen to reflect the new dollar amount and pay off the amount. It's not a problem, but it's just an extra step in receiving a payment.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

I was tired of poor customer service and an antiquated program

Review Source

Response from Jane Software

September 6, 2024

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support. Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly\_smiling\_face: -Caitlin, on behalf of Jane

CA

Claudia A.  
Psychotherapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Setting my account"

September 13, 2024

5.0

Excellent. I love the service and how quickly the team respond via email, chat or call. Thank you very much for the excellent service.

Pros

The service and that everything is friendly.

Cons

That I cannot see the client's number in the chart that has all the info about the clients appointment.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Even though Simple Practice has interesting features, it is costly. I loved that I created a website.

Review Source

Response from Jane Software

September 26, 2024

Hey Claudia, Thanks a bunch for sharing your feedback with us! We’re really glad to hear you appreciate the friendly and responsive nature of our team. It’s awesome to know we’re hitting the mark with our communication, whether it’s through email, chat, or a call. Remember we’re always here to help you out! I noticed you mentioned not being able to see the client’s number in the appointment chart. Could you let us know a bit more about how you’d like this feature to work for you? We'd love to learn more to understand what you're trying to solve for. Feel free to share more in an email to our team. Thanks again for your kind words and for giving us your honest feedback. We’re committed to making Jane even better and I hope we can continue providing you with amazing service moving forward. -Caitlin, on behalf of Jane

SA

Semona A.  
Injection specialist  
Alternative Medicine  
Used the software for: I used a free trial

### "Exceptional"

August 20, 2024

5.0

Thus far, the demos, staff, and design of product is exceptional

Pros

The ease of navigating through the platform. The simplicity, yet thoroughness of features, is designed in a way that shows they undestand a providers needs

Cons

So far, I havent found any cons but my practice is a solo provider office so my needs may be sinpker than large offixes. Seems to have features for all types of practices

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

Reason for choosing Jane

Features and ease of use. Functionality and organization

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

AR is not intuitive. Its clunky and not compatible in all its features for all operating systems

Review Source

Response from Jane Software

September 6, 2024

Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do. Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us. Take care and hope to chat soon. -Caitlin, on behalf of Jane

MG

Myles G.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Exceptional service."

August 15, 2024

5.0

Great. The platform is good and service is excellent.

Pros

The platform works very well, accommodates most of our needs, and is straightforward. MOST importantly, the help/service is TERRIFIC. Always get a response quickly and those who reply know what they're doing. And they go out of their way to be helpful.

Cons

It doesn't easily accommodate taking retainers on an account.

Review Source

Response from Jane Software

September 4, 2024

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us! -Caitlin, on behalf of Jane

SS

Stephanie S.  
Registered Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "Great Tool For Your Business"

July 29, 2024

5.0

Pros

That it helps me in all areas to serve my clients and myself. But mostly the customer service alongside the guide to refer to is impeccable.

Cons

At the moment, I don't have a response for this Question.

Review Source

Response from Jane Software

August 13, 2024

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for! We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community. -Caitlin on behalf of Jane

JD

Jenni D.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Amazing service"

August 20, 2024

5.0

Fantastic. Highly recommend this service!

Pros

Easy to use, efficient and effective. Love all the tutorial articles and videos - helps answer any and all questions I have!

Cons

Wish we could get notified when a patient completes a form or survey.

Review Source

Response from Jane Software

September 6, 2024

Jenni, just wanted to say a big thank you for taking the time to share your thoughts on Jane. :) We're glad to hear that it's been smooth sailing for you and that those tutorials and videos are doing the trick. Your feedback about being notified about completed forms or surveys is something we've heard before, so we're hoping you've added your vote and thoughts to the feature request! While it's not on our roadmap, we'll continue to listen to you and our customer's voices to ensure we're continuing to build and grow Jane in ways that will help to make your days easier! Thanks again for your fantastic review and your awesome support! -Caitlin, on behalf of Jane

KR

Katie R.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing EHR System"

August 22, 2024

5.0

Pros

I love how easy Jane is to use. The office has used this program for a few years, and when I came onboard 2 years ago, was surprised at how user friendly Jane is.

Cons

No "actual" APP is available yet, and no communication via text with patients available yet.

Review Source

Response from Jane Software

September 6, 2024

Wow, thank you for sharing your positive feedback about Jane, Katie! It's awesome to hear that you find the system user-friendly and was easy to pick up when you joined your clinic. We'd be curious to hear more about what you want in an actual "app" - is it the admin experience you're looking for, or perhaps an app for the patient and clients to book appointments? We'd love to hear more about your feedback and maybe share some ideas of what we're working on, so feel free to reach out. Thanks a bunch for your support and for being part of the Jane community. We're looking forward to keep improving and making your experience even better in the future! -Caitlin, on behalf of Jane

BH

B H.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Thank you!"

August 19, 2024

5.0

Increasingly satisfying, increasingly impressive, ever-helpful.

Pros

I love that there seems to be a simple answer for every complicated inquiry.

Cons

I'd love to have a "Org client" feature for when I freelance with community organizations. It's not super intuitive to have them be logged as patients.

Review Source

Response from Jane Software

September 6, 2024

Wow, thanks so much for taking the time to share your feedback with us, B. We’re over the moon to hear that you appreciate our team's problem-solving for those brain-twisting questions. Your thoughts regarding an "Org client" feature are quite interesting... do you often work with community organizations? What have been the biggest challenges with the current setup? Feel free to reach out directly to our team. We’re here to help and would love to chat more! Thanks again for choosing Jane to help out in your clinic, we're so grateful to be a part of your journey. -Caitlin, on behalf of Jane

RM

Rubi M.  
administrator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "costumer service review"

August 13, 2024

5.0

Pros

efficiency and professionalism. quick answers.

Cons

No concerns at this time. Very happy with the results

Review Source

Response from Jane Software

August 29, 2024

Rubi, thank you so much for your short and sweet review of Jane! We’re glad to hear that you've found our Support Team to be efficient and professional. Was there a specific instance that stood out to you? Quick responses are something we strive for, and we're glad that we could meet your expectations. Your satisfaction is our top priority, and it brings us joy to know you're happy with what we bring to your clinic! Thanks for being on this journey with Jane. -Caitlin, on behalf of Jane

LI

Lisa I.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "The Help Desk is Awesome!"

July 30, 2024

5.0

I have really liked using Jane, once I understood it. It makes checking people out really easy, and it allows them to add in a tip for their therapist. Cancelling, moving, and changing appointments is very easy on Jane.

Pros

Whenever I have a problem, I can call the Help Desk or use the Chat feature for help.

Cons

Jane has some good training videos, but they are very basic. I would love to see more in-depth videos. If you are in charge of training employees in Jane, don’t just have them watch the videos and assume they are ready to go. The Jane Demo Clinic is a great way for new employees to practice.

Review Source

Response from Jane Software

August 29, 2024

Wow, thank you so much for your awesome review of Jane, Lisa! 🎉 We're genuinely thrilled to hear that our Support Team has been your go-to for any hiccups along the way, and that the Chat feature has made getting help a breeze for you. :) Thank you for your feedback on our videos. We love hearing that the demo clinic has been a big help in getting your team trained up, but we get it—more in-depth resources can make a world of difference. Our video library has grown over the years but we’re always looking at how to upskill our resources for our customers, so I’ll pass this along! Your insights really do mean the world to us, and we can't wait to keep supporting you on this journey. Thank you for being part of our Jane Community. -Caitlin, on behalf of Jane

CK

Christen K.  
Owner, Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great product "

August 18, 2024

5.0

Great, I like the helpful videos to get set up.

Pros

User friendly & easily set up. Perfect for a solo practice just getting started.

Cons

Past note list layout could be cleaner.

Review Source

Response from Jane Software

September 6, 2024

Hey Christen. Thank you for sharing your experience with Jane! 😊 We're so excited to hear that you found the setup user-friendly and perfect for solo practices just starting out. It's helpful to hear your thoughts on the past chart/note list layout, and we're curious—what would make it cleaner for you? We're all ears if there are features you think could further enhance your experience. After all, we're here to make things better together! Thanks a ton for choosing Jane and helping us grow with your insights. You're a big part of why we keep aiming higher! -Caitlin, on behalf of Jane

KT

Krystal T.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy for charting and patient documentation. "

July 22, 2024

5.0

I am very happy to use Jane software as my overall experience, it is super fast, easy, and efficient to use for my patient notes at the end of the day.

Pros

I like using Jane software to track my client's appointments and to complete my documentation at the end of the day for my patients.

Cons

There is nothing currently. I am happy to use this software for my charting work.

Switched from

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

Jane sofrwar

Review Source

Response from Jane Software

August 13, 2024

Hey Krystal! Big thanks for sharing your awesome experience with Jane so far. Sounds like Jane has really smoothed out your patient documentation process, which is fantastic to hear. We're super grateful to have you on board with Jane, and we're excited to keep making your days easier! 🌟 -Caitlin on behalf of Jane

AB

Amber B.  
Physical therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Cost effective, easy to use"

July 22, 2024

5.0

The customer service team is beyond excellent. Everyone has been helpful, informative, and understanding. I have utilized, email, chat, and phone calls for assistance and this, to me, is one of their biggest selling points. As a clinician, my focus needs to be on patient care and if someone can help me with the other stuff, then I am at my most efficient.

Pros

The process and documentation is very fluid and eliminates unnecessary reproduction of information.

Cons

Nothing. I am in the first couple of week of use with Jane and haven't yet run into anything I have had trouble using.

Reason for choosing Jane

Customer service, all in one program, referrals

Review Source

Response from Jane Software

August 13, 2024

Hey Amber. Thanks a million for sharing your experience with Jane! It really makes us happy to hear that our documentation feels smooth for you—just like we intended! We’re also pumped that you’ve had such awesome interactions with our customer service team; their commitment to being helpful and understanding your needs is something we truly value. Your focus on patient care is so important, and we’re thrilled that our platform can help you work more efficiently and hope we can continue to meet that bar. We appreciate you choosing Jane and we can’t wait to keep supporting you in your journey! :) -Caitlin on behalf of Jane

LW

Ling W.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Charting limitation. "

July 12, 2024

4.0

Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.

Pros

Great customer service, willingness to assist and brainstorm a solution.

Cons

We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library. Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Pricey. Having to pay in US dollars when we are in Canada does not make sense.

Review Source

Response from Jane Software

August 7, 2024

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day! We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out! Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more. -Caitlin on behalf of the Jane Team

SP

Sarojben P.  
Caregiver  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Jane's Practice Management Software Review"

July 25, 2024

4.0

Pros

Jane continues to improve its platform by adding features that can be beneficial for its users. This creates a very intuitive experience given the evolving workspace we reside in.

Cons

Jane's continuous drive for enhancement can be difficult for some users to get accustomed to. It creates a path for new challenges and may require frequent customer support. This can be viewed as a negative for some users.

Review Source

Response from Jane Software

August 13, 2024

Thank you for taking the time to share your thoughts on Jane, Sarojben. We genuinely appreciate your kind words about our ongoing improvements and the intuitive experience we aim to create for you and all our users. It’s fantastic to hear that our evolving features are making a real difference in your health and wellness practice. :) We totally get where you’re coming from regarding the challenges of frequent updates - it's a tricky balance when we're trying to make Jane even better, add new features, or even tweak existing ones all while trying to ensure that Jane is still doing the job needed. Please don't hesitate to reach out to share more of your feedback. Thanks again for your review and, most of all, for choosing Jane. We’re thrilled to have you on this journey with us! -Caitlin on behalf of Jane

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