# Page 7 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (514) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Jane ## Showing most helpful reviews Showing 151-175 of 514 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MO Mathilde O. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Jane is the best software i've ever used! " June 28, 2024 5.0 I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me. Pros The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping. Cons I wish they offered it in the country I am moving to. Switched from [ClinicOffice](https://www.capterra.com/p/87674/ClinicOffice/) I was using Jane already in a clinic I worked in so I knew it was good. Review Source Response from Jane Software July 12, 2024 Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank \*you\*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck! -Caitlin on behalf of the Jane Team SF Sean F. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy I switched to Jane" June 25, 2024 5.0 My experience has been excellent. I am glad I switched. Pros I like that I can log in from anywhere, on all types of devices. I don't have to pay for backup storage because it is cloud based. It is easy to use. They have a ton of help videos and articles online. Patients like the online scheduling. Cons Some of the reports could be better. I would like to know how many of each CPT code I have done. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Eclipse does everything you want but does it very clunky. It is not smooth to use. I wanted online scheduling and bill paying for patients. I also wanted to be able to send my intake forms ahead of the appointments. I wanted all of that to be easy for the patient. Eclipse cloud could do all of that but Eclipse was much harder to use compared to Jane. I did not trust Eclipse to make all of that easy for the patient. Review Source Response from Jane Software July 12, 2024 Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :) -Caitlin on behalf of the Jane Team SP Sara P. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Clarity NB Review" July 11, 2024 5.0 Adore Jane and their Support Team and their how to articles are amazing and very helpful. Pros How organized it is, how much you can do within Jane, and the support. Cons Certain functions are not obvious and are easily overlooked therefore not using the site to it's full advantage. Also, the break button could be displayed in a different way as breaks seems to be easily set somewhere it doesn't belong for some reason. Review Source Response from Jane Software August 7, 2024 Thank you so much for taking the time to share a review of Jane, Sara! So glad to hear you’re enjoying the organization and skills of Jane, and our support. We’d love to hear a bit more about your feedback about Breaks, if you’re open to sharing more. Feel free to reach out to our team to chat further. We feel so fortunate that we get to work with such wonderful customers like yourself each day and that our work is having real impact on the care you provide to your patients and clients. -Caitlin on behalf of Jane NT Nicola T. Vocal Coach Music Used the software for: I used a free trial ### "Great Jane" August 2, 2024 4.0 Love it, it makes my life so much easier and has everything I need in one place. Pros It made it easier for me to schedule appointments. Cons Didn't completely like the interface but ive gotten used to it. Review Source Response from Jane Software August 29, 2024 Thanks a million for your thoughtful review of Jane, Nicola. We're so happy that Jane is making your appointment scheduling a breeze and has you feeling like everything you need is right at your fingertips. It's interesting to hear your feedback about the interface - is there anything in particular you didn't like or had trouble adjusting to? We get that new interfaces can be something to get used to at first so it's awesome to hear that you've settled in nicely over time, but would love to hear more about this. Keep passing along your feedback as it helps us keep making Jane better and better. Caitlin, on behalf of Jane MM Margaret M. Office Manager Medical Practice Used the software for: Less than 6 months ### "Fantastic product and fantastic team!" June 21, 2024 5.0 Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with. The features of Jane that I have learned about so far are exciting in the way that it will make many aspects of my job so much easier. Definitely wish we took this step sooner. Pros Awesome customer service/support, the software is easy to learn, software will make my job way easier Cons No complaints so far, still new to Jane but I can't imagine I would have anything major to complain about Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Employee recommended Jane, after meeting with a rep and using the demo clinic we were impressed by the ease of the software and how it takes all 4 of the systems we currently use and turns it into 1. Review Source Response from Jane Software July 12, 2024 Goodness, this is such a lovely review to read! Thank you for taking the time to share this with us, Margaret. I hope you're still finding things exciting about Jane and that it truly is making things easier. As always, never forget that our Support Team is always here to lend a helping hand, or even a friendly chat, if you have a question. We appreciate you and the opportunity to support your clinic! -Caitlin on behalf of the Jane Team PT Patrick T. Owner Alternative Medicine Used the software for: Less than 6 months ### "Jane EHR software review" July 20, 2024 5.0 Pros Jane is a great EHR software that has a lot of macros to choose from. Cons There isn’t many things that I do not like about it Review Source Response from Jane Software August 7, 2024 Thank you for taking the time to share your feedback, Patrick! We’re glad to hear you’re enjoying things and have found Jane helpful. We hope we can continue to help run your clinic, and appreciate you for being a part of our community. -Caitlin on behalf of Jane HH Hillary H. Owner Alternative Medicine Used the software for: 1-2 years ### "Easy to Use and Chart" February 7, 2024 5.0 It's the best EHR I have ever used! I recommend to all my colleagues. Pros The charting is so quick and easy. We love the online booking and patient portal. Cons I wish we could respond back to their texts when confirming the appointment. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Price, easy, and over all layout. Jane is easy to learn and set up. We have had issues in the past with EHRs that were way too difficult to set up. Review Source Response from Jane Software February 20, 2024 So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming. -Caitlin on behalf of Jane App LM Laura M. Operations Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for most practices, just not ours" May 18, 2023 5.0 Great customer service and there are a lot of users, so questions about how Jane can help your practice can easily be answered via social media and their support team. We have a complicated practice, that also includes medical services that are billable to our provincial health insurance, which Jane is not integrated with. We have also added many more services and Jane just could not meet all the needs of our practice effectively. I do still recommend for basic, smaller and practices that are not as complicated in nature. Pros It is very easy to use and was not difficult to set up practitioners, services and products. The online booking platform is also very patient user-friendly. Report functions are pretty straight forward and I did really like the auto-fill of patient information with intake form completion! The self check-in feature is nice, but would be better if the patient could self complete the appointment as well, right down to the payment. Otherwise, it really doesn't save many steps. Cons I didn't like how Jane would lock into the last patient when navigating the schedule. It often landed me into the wrong patient's chart or billing information and was quite frustrating. As silly as it is, I hated that there were only 8 colour choices for services. We have so many different services and it was hard to keep them straight. I did also find their 'shift' and 'tagging' functions to be more complicated than they need to be. Reason for choosing Jane Jane was chosen by one of our owners who had no medical or clinical experience. I did my best to make it work, but unfortunately I needed to transition to another software that fits better for us. Review Source Response from Jane Software June 2, 2023 Hey Laura! Thank you for leaving those 5 stars, and taking the time to write such a detailed review. I am always a little saddened when a customer leaves Jane, but sometimes it's just not the best fit and it becomes an opportunity for us to learn and grow :slightly\_smiling\_face: However, I am happy to hear your time with Jane was positive and that you found our support team and Facebook Community group helpful. I might be biased, but I truly believe we have the most amazing customers, who also support Jane's mission to 'Help the Helpers'. As Jane grows and develops new features, I hope you'll keep us in mind- Jane just might be the perfect match down the road. On behalf of the entire Jane team, we wish you the absolute best! -Kim GK Garth K. Psychiatrist Hospital & Health Care Used the software for: 2+ years ### "Best system for medical charting & scheduling that I have ever used" May 3, 2023 5.0 Using Jane has been outstandingly good, an aspect of my daily work that has simply made my professional life easier and more enjoyable. I have used various EMR systems in previous years (such as InputHealth) which were terrible by comparison, a constant headache, and much more expensive too. Pros It is easy to use, inexpensive, obviously well thought-out, is reliable, never any serious problems with it, and for minor issues the staff are rapidly responsive and helpful. It has the features I need for convenient, rapid scheduling, including recurrent appointments, notes, and billing (linked to a Canadian public healthcare service plan). It has automated appointment reminders and you can create & send your own questionnaires or intake forms before appointments, which I have found very useful. Cons I would like Jane to be able to keep stored files in different folders (such as lab reports, specialist reports, letters, etc.); at present all downloaded files are in the same single folder. Then it would be good to sort through these files alphabetically or by date, etc. It could be useful to send & receive faxes or other files automatically within the system. At present I have to export files (such as reports) from Jane to other software before faxing, or create the files elsewhere (such as for prescriptions) before faxing. Review Source Response from Jane Software May 17, 2023 Hi Garth, Thank you for taking the time out of your day to write such a detailed review! Overall, I am thrilled to hear that Jane has made your life easier and more enjoyable, I can't wait to share that with the rest of our team! As a solo practice, automating as many tasks as possible can be a huge time saver, and I am glad to hear that the Recurring scheduling, Appointment Reminders, and Intake Forms have been useful for you. Organizing Files in a patient profile and having an Integrated Fax option are two features our community has been vocal about! We do have a Feature Request Page where you can vote/comment on these features and when updates are made you will also be notified :slightly\_smiling\_face: You can find those feature requests here: https://janeapp.canny.io/admin/feedback/feature-requests/p/files-organization?boards=feature-requests&search=organize%2520files https://janeapp.canny.io/admin/feedback/feature-requests/p/fax-integration?boards=feature-requests&search=fax Thanks for choosing Jane! We are so glad to have you and we are excited to be on this journey with you. -Kim on Behalf of Jane Michelle W. Physical Therapist and Health Coach Medical Practice Used the software for: 2+ years ### "Support team are top notch professionals " June 11, 2024 5.0 Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself. Pros When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from \[sensitive content hidden\]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it. I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system. Cons I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details. Review Source Response from Jane Software June 25, 2024 Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best? Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic. We are so lucky that you chose Jane and we hope there are many more years ahead of working together. -Caitlin on behalf of Jane BS Beverly S. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Jane is fabulous! " December 20, 2023 5.0 Pros Jane is my personal secretary, and frees me up to do my own work. Cons No cons. I don't even use all of the features of Jane, as there are so many more features available. Switched from [OWL](https://www.capterra.com/p/145805/OWL/) Jane was more user-friendly, and the support team is absolutely fantastic! So quick to respond, very helpful, and they ensure that they meet my individual needs. Review Source Response from Jane Software February 7, 2024 What a great review to read, Beverly! Thank you so much for sharing your feedback in such a fun but kind way...it's an honor for Jane to take on such an important role in your clinic! We're lucky that you came over to Jane and I'm so pleased to hear that you've enjoyed not only your experience with Jane so far, but with our support team as well. I hope we can continue to help you grow and help you help your clients. :) MG Michelle G. RN Hospital & Health Care Used the software for: 2+ years ### "Perfect for private medical practitioners" September 20, 2023 5.0 Pros I loved that Jane made the administrative side of being a private practice RN much simpler and met several of my needs for charting, booking, consents, etc with one program. They have been fantastic any time I needed to call for help both while I was using the product as well as after I stopped my business. I also love that they have a real person to talk to at the other end of the customer service line. It was easy for me to use and easy for my clients to use. Cons No, I had no complaints with Jane, it met all my needs. Reason for choosing Jane I looked at Medeo as well as a few US based charting systems. I chose Jane because it was easier to navigate, was affordable for my small business needs, and most importantly met legal requirements for Canadian medical practices. Review Source Response from Jane Software September 27, 2023 Hey Michelle. Wow, this is such a glowing review...thank you so much! We loved reading this, especially the fact that it made your private practice simpler and met so many of your needs when you needed it. We love that for you as it's what we aim to do - help helpers like yourself to make your life easier in running a clinic. It sounds like you no longer use Jane, but I hope that we cross paths again in the future - whether as a customer or as a patient/client using Jane. Thanks for being a part of our community and remember you're always welcome. <3 - Caitlin on behalf of the Jane team NN Nicholas N. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "It just works" May 28, 2023 5.0 10/10. Love it Pros It always just works, whenever I want something the feature exists and functions as expected. Their customer service is incredible. They get back to you incredibly quickly with personalised emails or video explanations. always blows me away. They're just great. Also whenever I'm unsure of something there are heaps of quick and easy video guides. Cons Writing letters to doctors is still something I do outside of Jane in word. with previous software I have used there has been a good feature to instantly convert something into a letter addressed to the right Drs with CCs etc. Jane has this feature but it isn't good enough to use. This is truly my only negative feedback. Review Source Response from Jane Software June 2, 2023 10/10 we love you, Nicholas! Our teams work hard to ensure you have access to resources that are helpful, clear, and easily accessible. This is truly a collaborative effort, and I am thrilled that your experience with the support team and Jane Guides have been positive :slightly\_smiling\_face: If you haven't already, I would love to see you create a Feature Request for writing letters to Doctors. Currently, you could use a Chart Template but I am assuming it does not provide the 'Letter Head' style you would be looking for. I have linked some feature requests below that may match your needs, so feel free to comment and vote if they do. If there are changes to the status of these requests you will be notified! Thanks for choosing Jane- we are thrilled to have you! -Kim on Behalf of Jane https://janeapp.canny.io/admin/feedback/feature-requests/p/doctor-letter-templates?boards=feature-requests&search=Doctor https://janeapp.canny.io/admin/feedback/feature-requests/p/create-database-for-doctor\[…\]utogenerate-in-letters?boards=feature-requests&search=Doctor https://janeapp.canny.io/admin/feedback/feature-requests/p/doctor-reports?boards=feature-requests&search=Doctor SS Shantelle S. Psychologist Mental Health Care Used the software for: 2+ years ### "Look elsewhere for peace of mind" December 12, 2023 3.0 Was good but now I will not ever recommend them Pros The calendar is good. The forms are customizable. Cons Saved work is not backed up. Only signed work. Huge flaw when massive amounts of information is lost. The new video opening in a browser has caused problems for me and several clients. Review Source Response from Jane Software January 9, 2024 Hi Shantelle. It sounds like you had a tough experience with charting where your work was unfortunately lost. That has an impact on your day and I can see why you’re frustrated and not wanting to recommend Jane right now. I hope that we can continue to work together to earn your trust back over time. I can see how this may feel like a flaw, but I’ll also say it’s a fine balance to meet the needs of our diverse user base; we want to make Jane’s charting so customizable yet so simple that you can create any template or note to your specific needs, but can also easily add, edit, or remove text quickly with a few keystrokes. All that said, we appreciate your feedback. Ali, our co-founder, often says that we are building Jane with our community, and that is why we value hearing your feedback so much - both the good and not-so-good. We will share this back with the rest of the team and continue to improve Jane together with you and our community to make it the best it can be. DC Delphine C. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Very good chiropractic software" February 26, 2024 5.0 Pros Easy to use, lot of options, easy for patients. Cons That the platform is not in french. Not user friendly when working in a french environment if your employee do not speak english (Quebec, Canada) An app could be great for phone Alternatives considered [GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/) Reason for choosing Jane More options for a lesser price, more user friendly. Review Source Response from Jane Software March 21, 2024 Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :) SL Sierra L. Chiropractic physician Hospital & Health Care Used the software for: 1-2 years ### "The only software I'd consider " June 21, 2023 5.0 Can't imagine using anyone else for right now. Pros Jane's competitors don't seem to hold a candle to Jane. Most of my peers prefer Jane even with its current drawbacks. I appreciate the low fees and high frequency of updates and improvements and great caring customer support. Cons I don't even use the charting system unfortunately. I wish it integrated with more things. I wish billing insurance was easier. I wish a lot of things haha Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Jane was so much more user friendly and had better features. More modern and patient friendly. Review Source Response from Jane Software June 27, 2023 Hi Sierra, Thank you for taking the time to write such a lovely review. I am thrilled to hear you feel cared for by our support team and that the frequent updates are helpful! We are always interested in learning about our customer's needs to ensure the updates and improvements made are genuinely helpful That said, I would love to learn more about areas you feel are drawbacks or why you aren't currently utilizing the charting features. You can voice your needs for new features or improvements to existing features on the Feature Request board (if you haven't already), which I will link below! Insurance Billing is never a fun task, but I am happy to share that we are wrapping up the beta testing for Integrated Insurance Billing features! This will definitely make Insurance Billing a little easier (dare I say fun?). Stay tuned for that announcement. Thank you for choosing Jane, we are so thrilled to have you. -Kim on Behalf of Jane https://janeapp.canny.io/ SD Stefanie D. Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Great Experience with Jane so far!" April 6, 2024 5.0 I have loved it and I intend to continue to use it! Pros I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place! Cons I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice. Reason for choosing Jane Because my business coach highly recommended Jane and the price wasn't that much compared to Therapy Notes and Simple Practice Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) I was changing practice locations (my previous location used Tebra). Also, I was working with a business coach who recommended Jane and I liked what I learned online and through the demo. Review Source Response from Jane Software April 17, 2024 Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful. We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to support@jane.app We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us! -Caitlin on behalf of the Jane team AK Angela K. Office Manager Medical Practice Used the software for: 2+ years ### "Great Product and better Customer Service" September 18, 2023 4.0 Pros Product is very easy to use. The tutorials available online for training purposes are thorough. The customer service for the product is beyond top notch. Jane offers help through email, phone, facebook, and even a suggestion board to suggest new/helpful features to improve. Cons The reporting options are limiting, they need more customization. The calendar needs to be a more functional with a monthly option, as well as an ability to block off holidays or closures. Review Source Response from Jane Software September 27, 2023 Hey Angela. So glad to hear you've found the tutorials and guides helpful, and even more so that you've been finding Jane easy to use! It's music to our ears that our support has been a big help - it's something we pride ourselves on and I hope we get to continue to grow with you and your practice. The feedback you mention about the reporting and schedule is so interesting! Have you added your feedback to the feature requests for those two things you mentioned? You mention our suggestion board so it sounds like you know about it - but don't forget to add your vote so you're kept in the loop if our team asks questions or updates that request. Thank you so much for the kind words, and keep that feedback coming as it continues to help make Jane better :) -Caitlin on behalf of the Jane team EL Erin L. Manager Medical Practice Used the software for: 2+ years ### "Dependable and easy to use" April 17, 2023 5.0 4/5I am really happy I chose this software. It has been great as I started my practice Pros The customization is nice so it fits my practice and each clinician’s specialty Cons Sometimes the window opens to the wrong patient so you have to be careful Reason for choosing Jane It was a smoother system and the customer support has been great. The company is very playful and light hearted. Very welcoming and prompt with replies. Review Source Response from Jane Software April 19, 2023 Hi Erin, Thank you for writing such a lovely review, we are also very happy you chose Jane! It truly brings so much joy to my day to hear that the customization available in Jane has created a delightful and dependable experience for the practice as a whole. Have you been in touch with our support team about a specific window opening up the wrong patient? Our support team would be able to nail down an improved workflow to avoid the wrong patient being opened or work to fix this experience you are having. Our team does offer unlimited support, so please feel free to reach out whenever you need! Our support email is support@jane.app or you can give us a call at 1-844-310-5263, our support line hours are 6AM - 5PM PST, Monday - Friday. With all that said, we are so glad to have you in our Jane Community and we are excited to continue to work alongside you as your practice grows! -Kim on Behalf of Jane AMM Anne Marie M. RMT/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "We love how supportive the Jane team is!" August 23, 2022 5.0 Overall, this has renewed my vigour for running a small business. I can't say enough about how positive my experiences with the customer service team have been. I like that the software is set up to take into account the aspects relating to our professional governing bodies' regulations (in our case the CMTBC) keeping it straighforward and up-to-date. Pros I love that the Jane app is both very "powerful" but also so reliable. This has revolutionized running my massage therapy practice. Online booking is great for so many reasons... clients love the ease of use and being able to check availability on their terms when it's convenienct for THEM. No waiting for a call-back and playing phone tag. The integration for accepting payment is also really great. Keeping track of things is now straightforward and streamlined. The customer service team is also second to none! If ever there are hiccups, their staff has always been able to help in a timely manner. Their approach is consistently professional and it is actually a pleasure dealing with them because I know they will do their utmost to help. Cons We had a couple of minor issues getting the payment terminal to connect to our various devices when switching from using Square to Stripe, but it was just a matter of a call to their support team it got resolved. There is a lot more the software can do than what we use it for so it can seem a little overwhelming at first, but they manage to turn any "negatives" into positive customer service experiences. Review Source Response from Jane Software August 29, 2022 Hi Anne Marie, Thank you so much for your review."Overall, this has renewed my vigor for running a small business." This comment of yours made me smile so big! It sounds like you've been taking advantage of Jane's online booking feature as well as Jane Payments, which is great. I see that you've been in touch with our Support Team, and we've been able to get you set up with your terminal. How are things going now? If you have any questions at all, please do respond back here - I'd love to connect. We totally understand how challenging learning software can be. We love talking to you, so please reach out anytime! I know our support team will really appreciate the kind words you've shared. Have a wonderful week Anne Marie. We're lucky to have you :) Maddie On Behalf of Jane JR Jennifer R. Art Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "JANE - A "One Stop" Platform for my practice. " May 18, 2022 5.0 I've worked on Jane for a while. Previously, I did not have access to all the features (practioner settings), but today I do, and I'm loving it. I had researched using the Jane guide, and it is very clear. Pros It's a "one stop" shop for my art therapy practice (in line with Canadian HIPPA and PIPEDA) standards. It provides all one needs (booking, appts, online sessions, charting, payments, billing & invoicing, accounting, etc.). Client demographics + and data (charts +) is secure. Other than keeping track of my other business expenditures, Jane does all my accounting and my business data is easily accessible through reports. Cons I would like to be able to eventually use Jane for online group sessions, but this is a minor factor in my practice. When doing that, there are ways around it, and all other aspects of running a group can be done through Jane (using the in-person) settings for bookings. Reason for choosing Jane I decided to remain with Jane because of the ease of use, it's "one-stop" platform, and also because of pricing. Jane's rate includes video conferencing for all pricing packages. Jane also supports community endeavors and not-for-profit businesses with bursaries that can help keep overhead costs a bit lower. This reflects their commitment to people, communities, and agencies. Review Source Response from Jane Software May 20, 2022 Hi Jennifer, Happy Friday! Thanks for the thoughtful review :) I love your choice of title - "A 'One Stop' Platform for my practice." We are working hard to bring Group Telehealth to Jane! I hope you'll add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/telehealth-for-groups-couples-and-families This way you can follow along with the status of this important request. Last but not least, I so appreciate your reasons for choosing Jane. We are just so thankful to be able to support helpers like you. Thanks for the positive impact you have in your community and in ours! Maddie On Behalf of Jane RC Roberto C. Acupuncturist, Director Alternative Medicine Used the software for: 6-12 months ### "There's really nothing else like this" October 6, 2020 5.0 Jane has made so many things easier and dare I say - enjoyable. I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane. A little more expensive than some bare bones options out there - but we made up for it (and then some) by simply reducing the # of no-shows. We used to have more than our share of no shows despite our previous software's email reminders. Jane's ability to add both email & text reminder options (WITHOUT added fees for text reminders!!!!) & set things up so the patient's could select the options that work best for them was a godsend. Much fewer no-shows now. Charting is quicker, more efficient and more legible. Customer service (email or phone) is friendly and focused on providing specific answers to my specific questions - no stock answers that sorta kinda maybe apply to my question. It's obvious Jane is the product of a lot of work and development to meet the needs of how real businesses work while also recognizing that all businesses operate differently and could benefit from customization to meet their needs. It sounds kitschy but Jane really does make our clinic & my life better. Pros Sorry - can't pick just one, but for us the text reminder option (without additional cost) itself made up for the slight difference in cost compared to what we were using before. With text reminders we don't have the amount of no shows or late cancels that we used to. Also - custom charting/templates and ability to modify charts made by others before us, has saved me SO MUCH TIME charting & also made my charts more legible & organized. I'm embarrassed it took us so long to switch Cons It's so advanced compared to what I was used to that I got a bit overwhelmed at first. Fortunately, the various videos, articles, phone support, demo clinic (where I could play with various settings etc) and online meeting support was phenomenal with everyone genuinely friendly and focused on helping you without stock replies. Other con is that we had to use a not-so-perfect workaround for tracking groupon & other prepaid packages we sell. However, the good news is they're rolling out a fix for that sometime this fall Reason for choosing Jane more bang for the buck. so many more features, not having to pay extra for text reminders (very important to us), the level of customization possible (yowza!), and the ability to tool around with the demo clinic to see first-hand how Jane looked and felt. After comparing and evaluating, the decision to choose jane was a no brainer. Review Source Response from Jane Software October 17, 2020 Oh my word Roberto, This is just too lovely. What an honour to get to read these words today - we shared your whole review with our team so that everyone that helps build and support Jane could read it too. I can't tell you how much your words around Jane's customization makes me smile. Every time we add a feature to Jane we have to make sure it will work in the seemingly MILLIONS of ways people out there like to run their clinics. So you're right that the set up at the beginning is part of "teaching" Jane how things work at your practice and can take some time. I'm glad you found help during that training within our guides and with our support team. I like to think that when you bring on Jane to work in your practice you get a software, a team of cheerleaders AND a community of other Allied Healthcare business owners. And YOU make Jane and OUR life better! I'm at my 1000 character max so can't say more! But thanks again for your kind words. Ali - Co-Founder KL Kristin L. APRN Medical Practice Used the software for: 6-12 months ### "Medical Practice- Telemedicine" September 21, 2021 5.0 Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much. Pros The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all. Cons There are things that I want to be able to customize more easily in the emails. As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like 1. Adding a middle name to profile information. (yet it has a "pronoun" feature) 2. Sending a post visit email to a patient with a custom message 3. Lacking the integration for the transfer of intake information into the first appointment chart. 4. A customizable dashboard for each patient would be awesome. I really need that. Like simply a dashboard of shortcuts to the WHOLE CHART, where I can put notes like the last prescription sent, pharmacy etc and not have to toggle around to find the info everywhere. So there is more time spent trying to figure out how to do "workarounds" and this has been pretty time consuming. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Jane Price Jane has good extra features with integrations (but it increases cost). Not sure about the extra features for Advanced MD and how they compare or if they have any at all. Review Source Response from Jane Software September 27, 2021 Hi Kristin, Thank you very much for taking the time to write this review and send us stars :) The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms Oh, and if you haven't seen it already be sure to check out the option to pin and star your chart entries for quick reference. More on that here: https://jane.app/guide/charting/pinning-and-starring-your-chart-entries I am really glad to hear that you have added your other requests to our public customer feedback site. Your feedback is welcome and very much valued. I hope you'll continue to rely on our support team for help throughout your Jane journey. This way we can talk about the "workarounds" you've created and discuss the best solutions for you and your practice. We appreciate you! Maddie On Behalf of Jane Kayle R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best Clinic Software 10/10 Recommendation" August 29, 2022 5.0 Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with. Pros I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay. Cons I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane Janes integrated billing and the intuitive use of the software were hands down winners. Review Source Response from Jane Software September 14, 2022 Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane SN Sonya N. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Really happy with Jane! " March 22, 2023 5.0 Pros I'm grateful for how reliable Jane is. We generally have very few patient complaints about Jane (e.g. patient portal, online booking). Any difficulties are resolved quickly and thoroughly with an email or phone call to Jane. Any transitions with practitioners coming or going, are smooth. Much of the program is intuitive. Cons Inventory management (e.g. if you have a larger dispensary with many suppliers), needs some attention. Review Source Response from Jane Software March 28, 2023 Hi Sonya, Wow, this is so awesome! I love that your experience with Jane funnels down to being reliable, helpful and intuitive. Our mission at Jane is to 'Help the Helpers' by designing a software that does the heavy lifting for you, to ensure your time is spent focusing on your patients. I am thrilled to hear this has been true for you. When it comes to Inventory Management, we do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about inventory. I believe you may find this request relevant, and would encourage you to comment/vote! If there are changes to the status of this request you will be notified https://janeapp.canny.io/feature-requests/p/inventory-product-variations If there's more Jane can do to help you and your practice in resources, education or features let us know. -Kim on Behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.