# Page 8 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (514) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of Jane ## Showing most helpful reviews Showing 176-200 of 514 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KF Karla F. Owner Mental Health Care Used the software for: 2+ years ### "Easy for Clinicians" October 28, 2021 5.0 Having experience with several systems during public practice in hospitals, Jane is straightforward and somewhat intuitive. When it isn't, the help desk is very good. Pros We like that it is Canadian and will comply with our laws without translating through USA or UK information. We like that it is easy to see where we are with our schedules. We like that it makes invoicing and keeping money issues with clients straightforward. Cons For our automotive insurance claim clients it does not integrate, but we understand that this is beyond Jane's reach due to legislation in Ontario. It does update frequently and as a clinic without a full time admin assistant we simply don't make use of newer items, or customize forms. We keep it simple. We REALLY wish we could print out the help articles so those of us who are over 40 could read while we work through the instructions. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Canadian Review Source Response from Jane Software November 1, 2021 Hi Karla! Thank you for your Canadian support :) I am happy to hear that you are enjoying Jane's scheduling and billing features. If you haven't seen it already we actually have an HCAI integration request under review by our team. You can follow along with new updates on our public customer feedback request site here: https://janeapp.canny.io/feature-requests/p/hcai-integration I hear you about the desire to print out guide documents (I love paper copies myself!). Are you using Chrome as your browser? If so, I found this guide to help you print: https://support.google.com/chrome/answer/1069693?hl=en&co=GENIE.Platform%3DDesktop If you need a hand with this please do reach out to our support team! Have a good week, Karla. Thanks again for sharing with us - we appreciate you. Maddie On Behalf of Jane SK Steve K. Acupuncturist and Clinic Owner Alternative Medicine Used the software for: 2+ years ### "An honest opinion from a former software developer/engineer, who's now a Doctor of Acupuncture" July 6, 2022 5.0 I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice. Pros JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist. Cons Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price. Alternatives considered [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Jane Great EMR features, Reliability, Quick Performance, Great Patient Portal, Customizability, Support, Terrific Innovation by the JANE team Review Source Response from Jane Software July 22, 2022 Hi Steve, Wow! What a review. I am definitely sharing this with the whole team today. Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community. We appreciate you. Have a wonderful weekend :) Maddie On Behalf of Jane CN Cassandra N. Owner, LAc Alternative Medicine Used the software for: 6-12 months ### "Thankful for Jane!" August 30, 2022 5.0 Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great! Pros Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane! Cons The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication. Alternatives considered [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Jane Jane's customer service reviews were outstanding and the colleagues I knew who were using Jane discussed that as a huge selling point. Accessibility to Jane is everything when you're stuck. Review Source Response from Jane Software September 14, 2022 Hi Cassandra, We are thankful for YOU! "Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you. Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature. We're so happy you made the switch, Cassandra. Maddie On Behalf of Jane AH As’ad H. Naturopathic Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "NDs LOVE Jane" June 28, 2023 5.0 Pros I am pleased that Jane continues to stay up to date and is open to adding features like fullscript application. Cons Honestly, Jane does a great job of teaching users like myself how to best operate the countless features making it easier for me to simply do my job. Review Source KB Kaila B. Administrative Manager & Social Media Director Health, Wellness and Fitness Used the software for: 2+ years ### "The best software ever!" March 9, 2021 5.0 Training is a breeze with a software like this! So user friendly and beautiful to use everyday! The Jane company is very innovative and are constantly coming up with ways to make things easier, different integrations and what not. I love the simplicity, I love the colours. The online booking system has been awesome for our clinic and our patients. I will also add on the experience with communicating with Jane representatives has been amazing. They e-mail back quickly, are always nice, and explain in detail what's going on with whatever you are inquiring about. In any business its important to have that, they always help me out when I'm stuck! Pros What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well. Cons The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action! Reason for choosing Jane The price was better for everything that you get. the overall look of Jane App is very pleasing to the eye and looks updated and not too "medical" looking or older, like some of the other software's. It makes me happy. Review Source Response from Jane Software May 17, 2021 Thanks for the lovely review, Kaila :) I love that you've taken the time to let us know about everyone's experience (admin, therapists, patients). Oh- and I'm so glad to hear that you've been helped by our team - we love hearing from you! If you haven't already I hope you'll add your vote to the existing feature request to add an Alert for Double Booking into Jane. I will include the link here: https://janeapp.canny.io/feature-requests/p/alert-for-double-booking Thanks again for sharing and for growing with Jane over the last two years. Here's to the next two! Maddie On Behalf of Jane KH Kelly H. Reception Health, Wellness and Fitness Used the software for: 1-2 years ### "Acupuncture " October 27, 2023 5.0 My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed. Pros I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear. A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment Cons Some of the Jane customer service support fell short. Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “ … majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive. Review Source Response from Jane Software November 6, 2023 Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear! It sounds like our self-serve options made the difference for you when it came to learning the staff side of things. On one hand, it's great to hear our resources helped you get set up, but it's really difficult to hear your experience with our support team so far hasn't been that great. That's the opposite of what we want so I'm really sorry to hear that and I'm hoping our team can continue to work to earn your trust back. I'd love to understand a bit more about your experience and feedback to see how we can improve - if you're open to sharing more, just send us an email to community@jane.app. Regardless, thank you again for the wonderful review, Hope to see you around the Jane community. -Caitlin on behalf of the Jane Team TL Tanya L. Owner and Acupuncturist Alternative Medicine Used the software for: 2+ years ### "5+ years experience with Jane" May 13, 2024 4.0 I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area. Pros Charting templates and scheduling are the best features. Cons Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Jane Because having the intake form become part of the subjective in the chart note was a time saving feature. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Office Ally and practice mate were excellent in the financial area. They weren’t so good in the chart templating and scheduling area. I exchange one problem for a different problem and I’m paying a lot more money for Jane. Review Source Response from Jane Software June 11, 2024 Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it. We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :) sB stephen B. Head of business and development Hospital & Health Care Used the software for: 1-2 years ### "Professional software with personal customer support" August 18, 2022 5.0 My experience with the Jane software has always been great, such a quality and professional product but with such a friendly and personal customer service approach, the contrast between the two is rarely found in such a big company. Pros The ease of use is so important as our practitioners have limited time with patients so being able to use the software with minimal difficulty is great. Cons Very littles con's if I'm honest, if I had to find something constructive to criticize, it would be the automated pricing adjustments when adding new users. Only because not all users actually use all the appointments allocated to them so could easily be priced higher for availability use as opposed to actual appointment use. But the customer service people looked into this quickly and amended hassle free. Reason for choosing Jane Was not part of the clinic during this decision making process Review Source Response from Jane Software August 29, 2022 Hi Stephen, Thanks so much for the kind review. I'm hearing that you're finding ease of use to be one of Jane's pros, which is so great to hear. Building Jane to be legitimately helpful and efficient is our North Star! Thanks for the Automated License Feedback. I'd love to hear a little more about what you said about "not all users actually use the appointments allotted to them." Are you referring to empty shift time? If so, that does not count towards usage :) When it comes to "estimated/expected booked hours" we use this estimate (much like when you sign up for your account) for the first 30 days and after that time period our system and team will help you adjust your account licenses accordingly if that estimation doesn't become a reality. Thanks again for your review and kind words Stephen. I hope you'll continue to reach out to our support team when you have questions :) Maddie On Behalf of Jane KG Kevin G. Founder and Clinical Director, Registered Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Jane 8/10 Overall" June 3, 2023 5.0 Despite the flaws it still makes my life much easier than if I didn't have it, so that is good enough for me. Pros The overall practice management is great. It allows me to run both the business and clinical sides of my practice in one cloud-based software package. Cons The lack of a secure messaging tool is a big hole in the product and one that I am surprised has not been fixed yet. Other tools have this, and hopefully they will add this soon. In their patient management system, there is only one email address that can be used on a record. As I work a lot with teens, I would love there to be a way to send email reminders to one email address for appointments or even to two simultaneously. I do my note taking within an appointment chart on my ipad, and compared to other applications the "sketch" pad in Jane is not that great. While in other apps, I can put my hand on the ipad while writing, in Jane it results in dots and lines being added all the time. Its more of a nuisance than a problem. Review Source Response from Jane Software June 21, 2023 Hey Kevin, thanks for posting your review! I am happy to see those 8 stars, and hear Jane has helped make your life easier! However, good enough is not what I want for you, and our team is keen on improving Jane to earn those 2 extra stars. Secure messaging is a big-ticket item the team has been actively working on, and I know many customers, like yourself are looking forward to. You also mentioned a need for Multiple Emails on File and Improved Sketch Features in Jane. These are existing feature requests you are also able to comment on and vote on At this time, I don't have any information on when these will be released, however, you are able to vote/comment on and once updates are released you will be notified. I will link those features requests for you below :slightly\_smiling\_face: Our team frequently reviews these requests as it influences future development of Jane! Thank you for trusting Jane with your practice! -Kim on Behalf of Jane https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane https://janeapp.canny.io/feature-requests/p/allow-more-than-one-email-on-file https://janeapp.canny.io/feature-requests/p/improved-drawing-sketch-options-for-patient-charting JS Joanne S. Owner/Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Best EHR " October 10, 2022 5.0 Pros I have been using Jane for over 4 years now. It is an easy to use and learn system to manage a chiropractic office. They are constantly improving different aspects as requested by users. Their HELP section is very thorough and easy to follow. If you can't figure it out from there, they are also very responsive and helpful when requesting email or phone support. Cons I would love to be able to just print a birthday list and be able to track visits more easily. These would be my ONLY requests at this point. There are times when certain reports don't match up but I run my true accounting through my QuickBooks so it isn't a big issue for me. Review Source Response from Jane Software October 18, 2022 Hi Joanne, Thank you for your kind review and for choosing to be part of Jane's community for four years! We're lucky to have you. I'm hearing that you've found Jane easy to use and learn. It's great to hear that you're familiar with our help section and support team. We're always looking for new ways to improve Jane and I know our product team would love to chat with you about your experience with reports. If you're interested in that please do reach out to support@jane.app and let us know :) Thanks so much and hope to talk to you soon, Joanne! Maddie On Behalf of Jane GD Guillaume D. Sales engineer Information Technology and Services Used the software for: 2+ years ### "Devil is in the details" June 6, 2022 5.0 Jane is a joy to use and customer service is top notch. Pros I have been using Jane daily for 3 years now in my practice. What I love most most Jane is it’s very clean and easy user interface, it’s always a joy to use and it just works. Also it offers some functionalities which seem like details but save you so much time daily like saving patients credit cards to reduce no shows, visual charting, making your calendar seem busy, only book adjacent appointments, you can clearly see that the tram behind this has first hand experience with online booking and patient management system. Cons What I miss is first , considering I have all my patients confidential information is Jane, is the lack of 2 factor authentication, this is the biggest missing feature. Secondly, the lack of API or even scheduling in reports prevents me from automating the simplest tasks like automatically exporting sales to Zoho books or setup a booking chatbot. Also with proper integration I could send the sms and email reminders from my own phone number and email, making customer journey optimal. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Jane I didn’t like the online booking interface from cliniko. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) As my practice grew I needed to move my patients files online, so I had to move away from setmore Review Source Response from Jane Software July 22, 2022 Hi Guillaume, We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use." We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane easy to use. We're currently working on a bigger project that is laying the foundations for 2FA/MFA in Jane and once this project is done, we'll be set to introduce it. While waiting for the feature to be released, we do have other processes in place to secure Jane - email notifications, manage sessions log, and the activity log. I'd love to hear more about your reasons for requesting an API. Feel free to add your vote here https://janeapp.canny.io/feature-requests/p/an-open-api and let me know if you'd like to chat further! Thanks for the review :) Maddie On Behalf of Jane Steve B. Musculoskeletal Podiatrist Hospital & Health Care Used the software for: 1-2 years ### "Jane in the most clinician friendly patient charting app" October 28, 2023 5.0 Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you. Pros We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments. Cons One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching. Reason for choosing Jane Ease of use, speed of use, features as described above. As well as the overwhelming feeling that the team at Jane are passionate about what they do & care about the end user.Also that it could be used on any platform, including desktop computers, tablet computers, Chromebooks, & mobile phones. Review Source Response from Jane Software November 23, 2023 Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team AM Alexis M. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Jane Review - Physiotherapy" September 11, 2021 4.0 I love the ease of using this software! It saves me so much time in my day to day practice! The Jane team is awesome and I couldn't imagine switching to another product! Pros \-Love the features to duplicate charts, auto texts and phrases, duplicating appointments and breaks, creating templates and personalizing everything! -I LOVE the Jane team, they are notorious for always solving my problems and answering me very quickly! They are also always open to feedback on things to change or ways to improve Cons \-Jane lags sometimes when working super fast -I wish there was a more obvious reminder and notification section Review Source Response from Jane Software September 15, 2021 Hey Alexis, What a lovely review - thanks for taking the time to write it :) I think this is my favourite part - "I love the ease of using this software! It saves me so much time in my day to day practice! The Jane team is awesome and I couldn't imagine switching to another product!" We are actively looking for new ways to improve, so I'd really like to hear more about your thoughts on Jane's existing reminders and notifications feature. I hope you'll post your feedback on our public customer site here: https://janeapp.canny.io/ Oh, and please do reach out to our team about the lag that you're experiencing so we can take a look and help troubleshoot the slowdown. If you haven't seen it already, you can also view our independently monitored status page here: status.janeapp.com We sure are lucky to have you as part of the Jane community! Maddie On Behalf of Jane AG Ashley G. Owner/Athletic Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Jane makes our clinic run without us" September 13, 2022 5.0 Overall, I could not recommend Jane enough! My patients are even recommending it to other practitioners, clinics, spas and other businesses who could utilize this system because they love it so much. Jane is so user friendly from both a patient and practitioner perspective. If you've been thinking about it, just go with it!!! Pros As a smaller clinic with no front desk staff our clinic relies on Jane to be our secretary. Jane does an amazing job automating everything for us so we can keep our clinic functioning well. Jane allows me to do the important parts of my job while handling the smaller details like online booking, automated reminders, payments in one spot, customized chart templates save in our clinic profile, the best and most helpful customer service that is there for you so fast, and taking our feedback to make this system better and better. Cons I honestly cannot say anything I dislike about Jane because it is constantly evolving to make our clinic run smooth. The Jane team takes feedback and puts it into action. We truly love this system because it really does run the back end of our clinic without us. Jane is a bit pricier than other systems, but it's honestly not a downside because it's not outrageous. It doesn't make us question if Jane is worth it, it doesn't make us look for other systems instead, it doesn't make us look at our budget and try to make cuts because Jane is affordable when you consider what this system offers and what it allows me to do instead of doing all the work on the smaller not as important tasks. Jane really does make my life easier. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Jane More tools offered within Jane, pricing for the amount of tools offered when compared to others, ease of use, customer service, customization Review Source Response from Jane Software September 22, 2022 Hi Ashley, What a lovely review. Thank you! I just had to share your comments with the entire team today :) I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best! When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us. We are so fortunate to have lovely people like you as part of the Jane community! Maddie On Behalf of Jane SW Sherri W. Client Services Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane Has Amazing Customer Service" March 16, 2023 5.0 Pros Very easy system to learn, accurate and well laid out. Customer service is outstanding, besides the Help Guide, the accessibility of Jane Team members to answer questions in a timely manner is incredible. Cons Would like to be able to have more than one email address per patient. Also, be able to have flexible pricing on some services as they vary occasionally, so we are required to set up a new product each and every time. Review Source Response from Jane Software March 28, 2023 Hi Sherri! Thank you for taking the time out of your day to share your experience using Jane. I can't express enough how much we appreciate your feedback. It always makes me happy to hear that our customers are receiving the help they need in a timely manner. As our Jane Community grows, our team aims to provide the same level of service in terms of quality help and quick response times, regardless of the volume we may receive. If this level of service ever changes, please let us know :slightly\_smiling\_face: Regarding Flexible Pricing, the use of Adjustments can be helpful. Whether you have patients on a sliding scale, or running a special promotion, Adjustments can accommodate those price changes. When it comes to creating products/inventory within Jane, each item would have to be created independently. However, if I understand correctly perhaps you may have variations of the same product and would then require varying pricing. If so, Jane does have an existing feature request for that which I have linked below for you! I can appreciate the sentiment you shared about the need to have multiple email addresses on a patient profile. This has been a popular request amongst our community, especially within the Mental Health space and when working with children. If you haven't added a vote or shared your voice on our feature request, I would definitely encourage you to do so! I have also linked that feature request for you below. https://janeapp.canny.io/admin/feedback/feature-requests/p/allow-more-than-one-email-on-file?boards=feature-requests&search=more%2520than%2520one%2520email https://janeapp.canny.io/feature-requests/p/inventory-product-variations Thanks for choosing Jane, and I hope you have a wonderful week. -Kim on Behalf of Jane MH Mathew H. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Consulting Project - BIG WIN " October 20, 2022 5.0 Pros Jane App has thought it through, from functionality and customization, it's an actual one-stop shop for any beauty or med spa. With simple-to-use features such as automated appointment reminders, intuitive invoicing and billing tiers, some simple reporting to stay on top of your top clients and an easy-to-use client member portal with an option to share only specific charting details to personalize every client's experience. Cons Personally becuase i'm not an industry expert I had a hard time wrapping my brain around the HIPPA compliance piece on what information is HIPPA complaint versus which wasn't. We had to clear some things up with our representative that we assumed was and turned out not be. BUTTTT with that being said the Jane team was very transparent and we were able to come up with a work around. Reason for choosing Jane Varago, Zenoti Review Source Response from Jane Software November 3, 2022 Mathew, this is such a lovely review. We are lucky to work with people like you! I'm so glad to hear that you've been able to take advantage of so many of Jane's features like automated appointment reminders, billing, charting, reporting, and more. Jane is HIPAA compliant and we have a great guide if you haven't seen it already: https://jane.app/guide/privacy-and-security/is-jane-hipaa-compliant Have any questions about this guide or anything else related to privacy? Feel free to email Privacy and Security Support at privacy@jane.app I know they'd love to clarify anything you're unsure about. Thanks again, Mathew. If you think of ways Jane can do better in resources, education, or features let us know. Maddie On Behalf of Jane MR Melissa R. Psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "NO EHR Company has customer service better than Jane!" February 2, 2024 5.0 No EHR can be all things to all people, but Jane comes close. Pros Their top notch customer service- always prompt, helpful and friendly. Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email. Cons I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions. Reason for choosing Jane I researched thoroughly- Jane had the best pricing and the best reported customer service for what they provide. Their EHR is very comprehensive. Switched from [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice or Sessions Health looks like a homemade EHR compared to Jane, which is very professional. Simple Practice was overly expensive for what it provided. Simple Practice has terrible customer service- I cannot get my tax records from last year from them because the account is closed- they said that they only mail them if the account is closed. Unfortunately, I still haven't gotten it in the mail. Review Source Response from Jane Software February 15, 2024 Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App EB Elysia B. Registered Clinical Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane Helped Defraud my Private Practice" March 9, 2023 1.0 I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00 Pros When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups. Cons After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company. Switched from [TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/) So I wouldn't be defrauded by Jane App. Basically I just needed the stress to end, the money to stop being taken out of my account from stripe before it could even get to me. To stop losing sleep over whether Jane would have actually uploaded my evidence or anxiety from going on and seeing they refunded the person more money and then more anxiety, seeing another extra charge for each of the refunded sessions. Review Source Response from Jane Software March 15, 2023 Ali here, co-founder and Co-CEO of Jane. Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews. Infuriatingly, this return would have happened in the same way regardless of what processor you were using. Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss. We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair. Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid. This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way. MW Martin W. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The Jane Team Highly Skilled, Individual and Lovely People " June 20, 2023 5.0 Fantastic Experience. To be Honest Jane has been a Godsend! And I thank my Chiropractor \[sensitive content hidden\] at Natural Chiropractic for being so open and introducing me to Jane!! Pros Great Customer Service Team with infinite Patience! What a really kind and knowledgable Team. Jane herself saves me a great deal of time!!!! Cons Overall I am very happy with Jane and the Jane Team are continually evolving the product and clearly listen to customers and our needs. Review Source Response from Jane Software June 21, 2023 Martin, thank you for sharing such kind words, this review is so heartfelt! After reading this review, I couldn't feel more proud of the work everyone at Jane does, and I will be sharing this with our entire team. Our values are to Love Jane, Work Hard, and Have Fun, and with customers like you, these values are easy to uphold. I am so thrilled to hear your experience with Jane has been nothing less than positive. We are so glad you chose Jane, and we are excited to be on this journey with you :) -Kim on Behalf of Jane VA Vivien A. Osteopath Health, Wellness and Fitness Used the software for: 6-12 months ### "JaneApp is super user friendly!" March 21, 2023 5.0 We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional. Pros The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting! Cons None I can think of. Apparently this needs to be at least 40 characters long.... Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Jane Price - price is a flexi model based on overall hours not per practitioner - important when your staff is all P/T.Features - intake forms, integrated payment, cost includes SMS message reminders. Review Source Response from Jane Software March 28, 2023 Vivian, this really warmed my heart, and I can't stop smiling! Thank you for those kind words, and for sharing your experience using Jane. I am so excited to read that you are enjoying the interactive webinars. Our Community team is driven to keep our customers connected in ways that help inspire further learning, but also provide scalable tactics you can utilize in your practice! If there are any areas you are interested in, the Jane Community is full of brilliant minds who are keen on sharing their experiences and learnings. If you are on Facebook, we would like to invite you to join our Community Group to engage in conversation and connection with fellow Jane users like yourself! You can join here: https://www.facebook.com/groups/janerunscinics If you ever have any questions or any feedback you would like to provide, our team is waiting with open ears, and ready to help! -Kim on Behalf of Jane ST Shig T. Massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for any organization" February 1, 2024 5.0 Absolutely great. I think it is one of the best programmed app. Pros Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs. Cons The fees are on the higher end compare to other apps. Switched from [Click4Time](https://www.capterra.com/p/207815/Click4Time/) I was using Jane at a clinic i was at, and was very impressed by all the features so i decided to use it for my own business too. Review Source Response from Jane Software February 15, 2024 Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to support@jane.app. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App LC Leann C. Owner Medical Practice Used the software for: 2+ years ### "owner" May 19, 2023 5.0 Pros templates, price, customizable, BEST SERVICE EVER, Cons difficulty tracking appt numbers for compliance, reports, applying payments are EXTREMELY confusing and difficult to follow. Review Source Response from Jane Software June 2, 2023 Hi Leann, Thanks for posting your review! I love seeing those 5 stars, and hearing from a happy customer :slightly\_smiling\_face:! I understand your frustration when it comes to applying payments. Depending on your workflow or the type of payment, it can feel confusing, but I hope you have contacted our support team about this. You have unlimited support from the 'dream team', and they can help walk you through the most efficient workflows available! Tracking appointment numbers is a sentiment expressed by other community members as well. I have linked this Feature Request for your below, and I would encourage you to comment on how a feature like this would be beneficial to you and your practice! When changes to the status of this request are made, you will also be notified. Thank you for being a part of the community, we are thrilled to be on this journey with you :slightly\_smiling\_face: -Kim on Behalf of Jane https://janeapp.canny.io/feature-requests/p/appointment-tracker-directly-within-charts DM Demi M. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Perfect software for a small business like us!" December 21, 2020 5.0 The accessibility of Jane being on a web browser has freed our office from needing a server, having to worry (more) about safety and security of the data, and having special software for VPN and HIPAA compliant backups. Our office is basically paperless and we can help patients from any device we choose. It integrates with Square Terminal and also has its own credit card processing online through Stripe. It is highly customizable, yet the default emails/texts/invoices/statements/superbills/notifications are already great. Pros Jane is beautiful - we love using it every day. It's so aesthetically pleasing. We appreciate this even more after using other software that was ugly and not user-friendly. The price is amazing for what you get! Online intake forms, text reminders, online booking website, and much more. The automatic emailing system is such a life saver. It waits 3 minutes to email a notification to a patient, so your emails end up containing all bookings at once in a list. It also automatically links any intake forms they need in the email, you do not have to remind patients! In the off chance that they still didn't do an intake form, you can hand the patient any device using the "Fill out intake" feature and have them fill it out in the office paper-free! Charting can be more difficult in Jane for some people, because your chart is only as powerful as you make it. It is highly customizable, so it's up to you to build a great chart. Unsure about that? Well you can always start with their hundreds of templates that other practitioners have shared, and tweak it over time. I personally like building macros (you can make button options) and making everything seamless. Cons There are a couple items still being worked on by Jane, but they're coming out soon.For example: more features for packages, recurring automatic payments, diagnoses in charts being tied to the billing portion of the appointment, etc. Being that Jane consistently takes suggestions and has a very clear roadmap that shows what they've got in development, it's really not a problem, since you can tell they are working to improve all their features. You can see everyone's suggestions online and vote for your favorites so that the Jane team knows what to prioritize. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) ChiroTouch was so expensive, and continuously lied about what we were receiving for our money, as well as would remove accessibility to features without making you aware. They removed our online booking website for months and said they were "Working on it" when in reality a technician finally said they were developing the feature to be another paid add-on. We were already paying over $400 a month, over 4 times what Jane costs us! And had none of the online features! Review Source Response from Jane Software December 28, 2020 Wow Demi. This is a lovely holiday surprise. Thanks for this really detailed break down of what you've enjoyed about working with Jane in your practice. I just shared it with the team because it is so thoughtfully written. I appreciate the time you took to share your experience with us and other potential Jane Community members! What a lovely gift this holiday season. I always say that I love it when practice managers enjoy working with Jane - everyone in a clinic uses Jane in a different way, and you are spending probably the most time with Jane out of anyone! Have a wonderful holiday season Demi! Alison - Co-Founder TM Tabitha M. Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Best EHR Ever!" September 3, 2020 5.0 Jane App not only had an amazing product, it has an amazing and friendly team - always open to software improvement and help if it is needed. I've rarely had issues come up, but when I had a question or an issue, they were instantly there to solve it. They are constantly adding new features and responding directly to client feedback. My life is so much better and I save so much time with this EHR system. It has really made my work and life so much better. Highly recommended! Pros I looked for years for a good EHR and Jane was definitely the answer. Being able to draw what I see on a patient right on the chart was a major attraction to me - but it does so much more! I can completely customize soap notes, send intakes confidentially to patients, and bill patients through the software integration. It is logically laid out and relatively intuitive once you get the basics down. Cons One of the challenges of being a full featured software is that it can take time to learn everything. In the beginning there weren't a lot of video tutorial - just written instructions. Even in the last couple of years Jane has responded with more visuals which I really appreciate. Areas I would love to see them develop in the future: A more robust inventory that allows calculation of COGS. Reason for choosing Jane Quality of product, the ability to draw directly onto intake forms. Flexibility of design. It just includes so many of the little details that make workflow easier. The product has such a smart design, easy to navigate, visually appealing, great customer service. What isn't there to like? :) Review Source Response from Jane Software September 15, 2020 Hi Tabitha, Oh my - I really appreciate that you've been a part of Jane's journey over the last few years. This part of your review is just so lovely to read: "My life is so much better and I save so much time with this EHR system. It has really made my work and life so much better. Highly recommended!" Thanks for such lovely words - and for inviting Jane into your practice. I'd love to hear about your challenges with COGS - we've made some updates to Jane's inventory management over the last year, and you can enter the sales price, the cost to you, and run the inventory report to show how much you have in stock of each item and how many you've sold in the last 30 days. The product performance report also now shows cost and profit if you've let Jane know how much you purchase price is for the different inventory items. Hope that helps, but let us know if you'd like to run through that with the team. Alison - Co-Founder NC Nicholas C. Reiki Practitioner Alternative Medicine Used the software for: 1-2 years ### "Amazing product and impeccable customer support" February 4, 2022 5.0 AMAZING. I've been an employee at a clinic for a couple of years and have just moved to my home practice. Adopting Jane on my own has been such a positive experience, I was nervous at first, dreading having to learn everything on my own, but it went so smoothly and the customer service staff were so helpful. You guys even gave me a 2 week grace period as I learned Janeapp and migrated to my home practice. What seemed like an impossibility in the past, I'm now feeling so much more positive and optimistic about my success, as a Reiki practitioner, starting out was difficult, but things are beginning to go more smoothly and I have Jane to thank for being an integral part of that process. Pros This product is crazy good. It's so easy to use and customer service is unreal, and the pricing is amazing. The people behind Jane are always there to help me and they seem to put so much effort into helping me understand Jane's features and how to use them. I feel genuinely supported and am definitely going to recommend Jane to everyone. I even ended up reading Jane's Story page and About page today because Jane's existence made me feel so supported, positive, and optimistic about my practice. Cons During the tutorial phase of setting up Jane, after you've done the 6 major steps, you can opt in for more advanced settings by checking off boxes and updating the tutorial steps to those new features. You have the option of "skipping" these new tutorial points once they're up and "marking as complete" as well. I ended up clicking "Skip" or "Completed' after I'd clicked Charting and another feature, just to check to see if it was possible for me to minimize those steps and then be able to go back to them later. Unfortunately it turns out that once you click either of those options, you can never access them in Janeapp again, because if you try to check off those same boxes again and update the feature list, it reminds you that those tasks have been completed and to go to the website for more help. I would have preferred to be able to stay in the Janeapp system and do it again if I wanted, since they had very convenient videos that helped the walkthrough. Review Source Response from Jane Software February 7, 2022 Nicholas, Wow. What a review! I just shared this with our entire team because I know it will brighten everyone's Monday- thank you. You said that Jane's existence made you feel supported, positive, and optimistic about your practice. That is amazing and it's all we could ever want! You provide care to your community and it is our mission to support you in that. I really appreciate your feedback regarding Jane's in-app onboarding checklist. This is something that I will certainly take back and share with the team. In the meantime, if you click both of the options you originally chose to skip/mark as complete plus one more new feature, you'll be able to see them all again. Please don't hesitate to reach out to our support team if you're unsure how to do that. Thanks again, Nicholas, and hope you have a good week. We are lucky to have you as part of the Jane community :) Maddie On Behalf of Jane Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.