# Page 9 | Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Jane the right Chiropractic solution for you? Explore 514 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (514) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 9 - Reviews of Jane ## Showing most helpful reviews Showing 201-225 of 514 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Eileen D. Owner, practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Best thing ever! Completely changed my life!" October 8, 2021 5.0 Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully customizable. Support is readily available and consistently reliable, friendly and professional. Pros I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop. Cons Really can’t think of anything! Except that I wish I found it sooner. Alternatives considered [Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Reason for choosing Jane For all the reasons stated. Also felt that the price was extremely fair for the product. Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) That platform was horrible, clunky, never worked well and had terrible customer support. Review Source Response from Jane Software October 14, 2021 Hi Eileen, Wow. I'm smiling so big right now! Our mission is to Help the Helpers and to hear you say "Completely changed my life!" when talking about Jane is the reason we do what we do. It really means so much to our entire team. Thank you for your words and for choosing to be a part of the Jane community. We are so fortunate to have you :) Maddie On Behalf of Jane BL Brett L. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Best EHR for solo practitioner chiropractic practice" November 14, 2020 5.0 Ease of use but really needs some updates rushed through for the billing reports so I don't have to continue paying for my old software just to use their ledger/billing reports. Pros The online scheduling, automatic patient reminders, ease of storing credit card info and sending superbills to patients, emailing intake forms, charting, all allow me to run my own practice without needing a front desk to do these mundane tasks since JANE does it all automatically! Save on both EHR and overhead from one less employee. Cons THERE IS NO FILTER OPTIONS ON BILLING REPORTS MEANING NO WAY TO GET A CONCISE ITEMIZED RECEIPT and it's causing me to use my old EHR system for all my personal injury / car accident patients to RE-ENTER everything before submitting it ...wasting a lot of time. for some reason JANE lists every single diagnosis code after every single CPT code (sometimes over 20+ per patient after an accident, doing 3-4 CPT codes per visit). This has caused me to have to send 200-300 page billing reports to attorneys after treating these patients for several months...or worse to insurance companies or only accept it by FAX or snail mail which gets expensive for paying for fax pages / print and ink and mail. PLEASE UPDATE TO HAVE ITEMIZED RECEIPTS OR FILTER OPTIONS ON BILLING REPORTS! Then this EHR will be perfect. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Chirotouch is way too expensive and has too many features that I'd never use unless I wanted to spend an hour on each chart note instead of treating the patient. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Solo practitioner practice due to losing my front desk, so I needed all the automated features to step in and do their admin work. Review Source Response from Jane Software December 8, 2020 Hi Dr. Brett, I actually read your review here a few days ago and then went down a full rabbit trail finding the example you sent in of the Superbill and learning more about the trouble you're having getting a concise receipt. Then I forgot to respond to your review here! I pulled out your example and made sure it was well documented with the part of our dev team responsible for these receipts and I really appreciated the clear and thorough report you gave on why it's not perfect for the way your run your practice (yet!). When Jane gets these reviews I am always really inspired to earn any missing stars and address any cons, so thanks for taking the time to both share your experience and educate our team when you're finding areas where Jane could be more helpful. I really truly appreciate that. I know we sent you a follow up email about this a few weeks ago, so let me know if you have further questions! Alison -(Co-Founder) VR Verified Reviewer Founder and Registered Acupuncturist Alternative Medicine Used the software for: 2+ years ### "one of the best apps around for all healthcare providers" October 30, 2020 5.0 I have found Jane to be a great over-all softward for your health care clinic. If you do have chiropractors, acupuncturists, massage therapists, osteopaths, etc., it is a great way to seamlessly book and chart. Pros I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication. Cons There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Moved locations Review Source Response from Jane Software November 2, 2020 Hi there, Thanks for sharing some of your experience with Jane across a number of different practices. I'm pleased to hear that you've found Jane flexible although I'm hearing that you might be sometimes finding Jane to be TOO accommodating with the ways to access the same place. Often this is because for an administrator working the front desk - it make sense to get to the billing one way, while for a practitioner who is mostly charting it makes sense to have a different path. But for those workflows you only do once in a while, I understand that might cause confusion. We'll keep working on making Jane both powerful and flexible for the different ways that every clinic (and practitioner) practices but still intuitive. Always so much room for improvement :) Thanks again for sharing some of your thoughts with us and anyone else considering Jane for their practice. Alison - Co-Founder SK Shannan K. RMT and clinic owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of practice" May 18, 2024 5.0 Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries. Pros The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers. Cons Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Jane Compliance, ease of use & switch over. The excellent customer service provided right from the inital inquiry. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) They at the time would not offer the signature on receipt feature which is a legal requirement for rmts in ontario. Review Source Response from Jane Software May 29, 2024 Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic. Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :) Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together! -Caitlin on behalf of the Jane team NV Nick V. Office Manager Veterinary Used the software for: 2+ years ### "Dear Jane... (part 2)" December 6, 2022 5.0 I want to mention here that I wrote a review of Jane back in August, 2020. It's been over two years since then, and I have had more correspondence with Jane's support staff than I've had with members of my own family. That's not a commentary on using Jane requiring a lot of support, but rather more of an indictment of those family members. They know who they are.What I mean to say is that in the past two years, I've relayed questions from the staff as well as from the doctor/owner of the practice, and every single time I've asked Jane a question, I've gotten an answer back within a time frame of a few hours, to up to two days. That's a good turnaround time, but you know what's even better? They actually understand the questions I'm asking. Even if I interlace actual questions with deranged attempts at 'humor', the support staff proceed to help me, undeterred, and guide me toward the proper solutions or resolutions.They are patient, kind, generous with their time, and always at least give the convincing illusion of being helpful. Or maybe it's not an illusion -- maybe everyone who works at Jane is just a saint! Who knows? Either way, it's convincing. I'm a believer. Jane is good people.The short version, if I can say that without too much irony after the rambling above, is that Jane App is dope, and works like a charm. That's the good news. The great news is that if it ever doesn't work like a charm, you can be sure to be charmed by their support staff instead. Win/win. Pros Scheduling clients is a breeze. The ability to block off sections of time, grab and move appointments throughout the day/week/month, keep a wait list for cancellations (along with notes that explain why they're on the list and what kind of appointment they're looking for), and the ability to color code appointments... all of that is 10/10 stuff. I mean, can other scheduling software apps do that? Maybe. I know Booker could do some of it, but Jane is clean, easy to use, efficient, and has cute little personalized greetings when you log in.I still remember when COVID was first hitting and I logged onto Jane.app on my phone, and read "We'll get this through together." That was genuinely a heartwarming moment, and I am generally immune to heartwarming moments. You have to be when working in a vet clinic. Otherwise you'll just find yourself feeding treats to puppies 24/7 and not actually working.You know, the one thing in particular that I like most about Jane is the customer service. The customer service is the reason I wrote the first review, and it's the reason I'm writing this second one. And believe me, I'm going to ramble about that below. Stay tuned. Cons Sometimes when I submit questions to Jane, I make little jokes, and the person responding doesn't always acknowledge them. They're super polite instead, just generously disregarding the joke like an adult dealing with an inquisitive child. C'mon, Jane. Not even a pity laugh? ... please clap. Reason for choosing Jane At the risk of being accused of brevity... Jane is better. Simple as that. Review Source Response from Jane Software December 13, 2022 Nick, Wow. It's so great to hear from you again over two years later! Thank you for taking the time to write in such detail. Your review is such a lovely gift this holiday season. I am especially proud to read your comments about our support team and I'm going to share your words with the team today. I'm so glad you're working successfully with many of Jane's scheduling features. As an Office Manager, you are probably spending the most time with Jane out of anyone, so it's fantastic to hear how much you enjoy it! Thanks again, Nick. We're really lucky to have you. p.s. We like jokes :) Maddie On Behalf of Jane RW Renata W. Naturopathic Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "If you're not using Jane, what are you doing?" November 24, 2023 5.0 Pros Streamlined, modern, great UX. Organizes chart and file, allows patients to book seamlessly online and access their portal Cons Would be nice to see some features come into play a lot faster than Jane typically integrates them Review Source Response from Jane Software December 12, 2023 Oh my, that review title is such a compliment…thank you, Renata! Your feedback here has some great highlights, and I just love that Jane has made it easier for your patients to book! When it comes to Jane’s modern look, that’s definitely something we love to do - not only making the work Jane does for you high quality, innovative, and efficient, but sleek and great to look at, as well. :) I hear you about features when it comes to timelines, it can be tough to wait. We would love to get all of the cool things we’re working on into the hands of our customers as quickly as possible, but as you may have heard us say before, building a new feature is like a renovation where you truly don’t know what you’ll run into until you’re far into it. Quality is also extremely important and plays a big part as we will often go through phases for a new feature (testing, beta phases, feedback, more testing, etc.) Phew, anyway. I just wanted to say that I hear you and provide some insight there. Than cL cara L. registered massage therapist Hospital & Health Care Used the software for: 2+ years ### "Jane Set the Bar High!" May 28, 2022 5.0 Overall Jane has been great in every regard. I have used Jane for years at two different clinic locations as well as the Osteopathy clinic I work in for school and it has been flawless everywhere! Whether I'm using Jane as a practitioner, patient or admin it is easy to use and easy to correct any mistakes made! Pros I love Jane because of its ease of use and functionality, AS WELL as aesthetics! Jane has always been straight forward and simple enough for even the most novice tech users Cons As I branch off on my own and need to choose a clinic software, I wish it was a little more economical as I would love to choose Jane for myself but need to be careful as I am just starting out! Reason for choosing Jane Jane is the Cadillac of software. In the environments I've used Jane, I was not the one footing the bill and so OF COURSE it's the right choice!!! nothing touches it. Review Source Response from Jane Software June 24, 2022 Hi Cara, This made me smile - "Jane is the Cadillac of software." I love that you've been able to experience Jane as a practitioner, patient, and admin staff. So awesome. We've worked hard to make Jane's pricing as fair and competitive as possible. I hope you'll reach out to a member of our support staff this week so we discuss the very best plan and fit for you as a solo practitioner! Thank you for taking the time to write this review for us. We appreciate you :) Maddie On Behalf of Jane PR Phillip R. Chiropractor Hospital & Health Care Used the software for: 6-12 months ### "Excellent EHR and even better customer service." May 16, 2023 5.0 Excellent experience. Without a flaw thus far. Better than the competition I left. Pros The customer support is fantastic. Questions are always answered within the time limit set and the answers are clear and thorough. I love how easy it is to use and the help manual is easy to navigate. Cons Jane has yet to make me think twice or have a moment where I was denied an action I wanted to do in the platform. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch was always glitching or locking us out with some error. And their customer service was rude and never knew the problem unless they had a manager call me back Review Source Response from Jane Software May 18, 2023 Hey Phillip, Thanks for taking the time to post your review! Hearing about your flawless experience and seeing those 5 stars is such a delight. This is definitely a review I will be sharing with the rest of the team. Making the decision to switch, and get started with software can feel like a big hurdle, but I am so glad to hear you are finding Jane easy use, and that our team has provided fantastic support! We are so glad you chose to join the Jane community :slightly\_smiling\_face: -Kim on Behalf of Jane NL Nicole L. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best in its class" April 5, 2022 5.0 Really positive experience with this product. I would recommend it above any other similar scheduling/clinic management/EMR product that I am familiar with. Pros Jane is a wonderful product. The best part is the simple visual/layout of the scheduling and how intuitive and easy it is to use. The scheduling management piece has been so helpful as well as the suggested forms/access to templates from similar users in the field. Cons Sometimes the set up between choosing a template and using the modifications to create forms from scratch can be difficult. Review Source Response from Jane Software April 12, 2022 Hi Nicole, Happy Tuesday! Thank you for your kind words. I love how you've described Jane's scheduling as "intuitive" and "easy to use" - it's certainly what we aim for! I hear you when it comes to setting up or choosing a shared template. This is something that we'd love to go over with you. I know the setup can take some time, but it's definitely worth the investment. I hope you'll reach out to our support team when you have a chance and we'd be happy to review your templates and provide any suggestions we have on formatting or finding the best fit. Have a lovely week :) Maddie On Behalf of Jane Tzachi "Saki" Litov -. Patient Advocate / Health Navigator Hospital & Health Care Used the software for: 6-12 months ### "Incredible Program That Continues to Grow!" June 7, 2020 4.0 Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the system, but the fact there's a community of users constantly offering help and feedback, and that Jane is incredibly responsive. Pros The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options. Cons Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again. Review Source Response from Jane Software June 9, 2020 Hi there Saki, So nice to hear from you and what an interesting title "Patient Advocate/Health Navigator". I love that. I'm so glad that you're working with Jane's integrated payments - we saw a really big shift over the Covid response period to contactless online payments. I'm glad that worked so well for you. And from the health navigator perspective - I appreciate your thoughts on the need for an internal database of contacts. This pairs nicely with a more robust "letters" feature that we have on our roadmap, so I'll make sure this feedback is part of that planning. Thanks for the lovely final comments. I 100% agree with you that the community you gain when you join Jane is a benefit that's hard to describe. We are also looking at doing more with the connection of our members since owning and running a practice can be a pretty lonely role. Appreciate you and the work you do Saki! Alison - Co-Founder AT Anja T. homeopath and psychotherapist Alternative Medicine Used the software for: Less than 6 months ### "Great admin help" August 11, 2020 5.0 It took me a few weeks to really understand and use JaneApp as it was a bit confusing at first to work myself through all the tutorials. I had to talk to them several times on the phone to figure some things out. But now that everything is up and running I really enjoy using JaneApp on a daily basis. Payment collection and booking and charting have become much more easy and even fun! Pros JaneApp is a great tool for scheduling appointments, receiving payments and letting patients book on an online booking page. It has a great look and feel to it, functions well and really helps cut down on admin time once it is up and running. It also has a very extensive charting options, so you can keep all your patient information in one place. And it has no a functional telehealth platform that makes it easy and safe to do online appointments while adhering to privacy protection regulations. The team is extremely friendly and always helpful and they have an extensive self help video library. Cons I like most of it. As a single practitioner, I wish there would be a more slim version for people like me as there are several functions I don't use but can't hide. Some functions are a bit inflexible, but you can usually work around it and they have a wish list for improvements. There are a few features I wish would be added, like being able to schedule non-patient times on your schedule like admin time etc (you have to use the break function for it). Another missing element is that you can't list your expenses, only the income. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane Jane is based in Canada and stores information on Canadian servers as opposed to most similar companies. I also liked their design, functions and tutorial videos (partly because they are recorded with normal, calm voices, not the high energy, artificial advertising voices that I find quite repelling in similar programs). Review Source Response from Jane Software September 1, 2020 Hi Anja, Thanks for sharing your thoughts on running with Jane! So glad you've invited Jane into your practice and that our team has helped make the transition a smooth one. We've been talking a lot about how to keep Jane both flexible for your unique needs but also hide all the features you might not want to work with. It's a great challenge and I'm excited about improving the FEELING of simplicity while still allowing you the flexibility and options to train Jane for exactly how your unique practice works. I love the desire for a "slim" version. We'll keep working on that. Thanks again for sharing your experience! Alison - Co-Founder FT Faune T. Medical Director Hospital & Health Care Used the software for: 2+ years ### "Customer Support is AMAZING" April 4, 2022 5.0 Management of scheduling and electronic medical records are integrated for a seamless experience. Pros It is all inclusive, continuously making improvements and the Jane Staff are so kind, helpful and cheerful. Cons It was a steep learning curve to learn JaneApp and implement the software, but the videos, tech support and online forums were helpful. Alternatives considered [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/)[Happy Charting](https://www.capterra.com/p/206024/Happy-Charting/) Reason for choosing Jane recommendations and happy customers that are colleagues Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) wanted integration Review Source Response from Jane Software April 12, 2022 Hi Faune, I want to start by saying thank you for taking the time to share your thoughts with us. Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community! I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :) Thanks again, Faune. We'll keep working hard to gain those last few stars! Maddie On Behalf of Jane ML Mark L. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "This is not a software solution for a US based insurance billing practice." August 21, 2020 2.0 Frustrating. Pros If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane. Cons We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Go to a true SAAS application. Review Source Response from Jane Software August 31, 2020 Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane SR Stacey R. Owner Director RN PhD Psychotherapist Mental Health Care Used the software for: 2+ years ### "Would highly recommend " March 26, 2023 5.0 Really great experience with Jane Pros Customer service is amazing and always expanding what Jane can do Cons Would like to be able to bill companies and invoice for clinicians in separate functions. Would also like to be able to integrate if a room is busy by a check mark without having to share my full calendar as owner. Reason for choosing Jane Phipa Review Source Response from Jane Software March 29, 2023 Hi Stacey! Our mission is to Help the Helpers and to hear you say 'highly recommend" when talking about Jane reinforces that our team is on the right track to accomplishing exactly that. It really means so much to our entire team. Features to accommodate 3rd Party Invoicing and Advanced Scheduling Capabilities are areas our team is definitely interested in improving. We do have a public feature request board where you can share your ideas or suggestions for feature requests. I would encourage you to share your voice by creating a request or voting/commenting on anything existing! The link to our feature request board can be found here https://janeapp.canny.io/ Thank you for your words and for choosing to be a part of the Jane community! -Kim on Behalf of Jane KE Kaylee E. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome but can be a little complicated if you're a single practitioner" February 11, 2022 5.0 I really loved it except for the lack of simplicity in charting templates. However, I am someone that is more easily overwhelmed, it just wasn't a right fit for me in that regard. (I do really miss the excellent customer service though!) Pros I loved the cost, easy to use if you knew how. Really great for when you're first starting your private practice. The customer service is the freaking best though, and there's no bait & switch like most other EHR software companies <3 Cons I am someone that loves to rely on premade templates, however, there's like thousands to choose from. (other practitioners share their own templates) And even after attempting to create my own, it just felt too complicated and messy. I needed a SOAP that was streamlined and quick to get through. It took me forever to finish a chart because there was a huge mix of drop downs with bullets, with filling in the blanks, etc. Review Source Response from Jane Software February 18, 2022 Hi Dr. Kaylee, I want to first thank you for taking the time to write this review. Second, I'm so sorry to hear that you've decided to leave the Jane family! I'm hearing that the time it takes to pick and/or create a chart template was one of the bigger pain points here. We really want you to feel like Jane is the best fit for you as a single-clinician practice. Our hope is to have Jane increase efficiency and make you happy, not add more work to your plate. We will keep working on that! Were you aware that we offer a free dedicated 1:1 New Account Setup call to help you get up and running? Along with Support Calls? I wanted to mention this in case it is of interest to you should you consider Jane again in the future. In the meantime, I do hope you find the software that works best for you. Please don't hesitate to reach out if you have any further feedback, questions, or concerns. I hope our paths will cross again down the road :) Maddie On Behalf of Jane AK Ana K. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Go Jane!" September 3, 2020 5.0 Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane! Pros Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future! Cons Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-) Reason for choosing Jane We really were not looking for another software at the time. But we both got irritated when every new improvement that came with our old software was cost prohibitive for a small clinic like ours. I'm not even sure how we happened upon Jane, the chiro may have seen it at a meeting? Anyway, we happened to check it out and are keeping our fingers crossed it continues as it started for us, as so far we are very impressed with the technical aspects as well as the company culture! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Jane appeared to be a much better value, when we demo'd it looked as though they would provide everything we needed without the nickle and diming we've experienced in the past. Review Source Response from Jane Software September 16, 2020 Hi Ana, New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing! Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts! And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane. And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together. With gratitude, Alison - Co-Founder LD Laura D. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Incredibly User Friendly" February 13, 2024 5.0 I truly enjoy using Jane, but I would not pay for it just for myself. Pros Jane is incredibly user-friendly in that it is simple and quick to get started with booking, billing, and taking notes. The layout is appealing and makes practitioner and client use a walk in the park. No need for additional add-ons, you can keep client cards on file without having to pair your software to Square. Jane's transaction fees are comparable to Square. Cons Sadly, when choosing to start my own solo-business, I came to find out how expensive the service is. Although worth mentioning that the software includes everything you would need - unlimited email and SMS reminders, file storage, credit card processing - $79/mo ends up being a steep spend for someone working for themself. For someone willing to push through a learning curve, using Noterro is a much more economical choice for the individual practitioner. ($25/mo base on which you may get a discount as a member of the RMTAO. With the SMS add-on, I am still paying under $35/mo for a service that covers all my needs.) Review Source Response from Jane Software March 6, 2024 Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic. It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like yourself, it’s helpful to hear this feedback.

You’re right in saying that Jane comes equipped with almost everything you could ever need to open, run, and grow your practice - but that may be too much for some just starting out or working on their own, and we get that. While we may not have something that fits the bill for you right now, I hope we can cross paths again down the road. We’ll always be here for any questions or a chat if you think about us again. :) -Caitlin on behalf of the Jane team. LG Lynn G. Sole Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommended!" November 11, 2020 5.0 Initially, after having done paper charting and issuing paper receipts for 30 years, I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it! Jane is always providing updates based on the needs of users - like a COVID-19 survey that can be edited and is so much easier than starting from scratch! When I get an email response from customer service they always include screenshots which makes it really easy to follow the steps. Most of the healthcare offices I know use Jane and everybody loves it! Pros Jane is essential for running my massage therapy practice! I find it extremely easy to use, and their customer service is excellent. My clients also love how easy it is to use both for booking appointments and for the automated reminders (which they think I send!). I appreciate being able to send receipts at the click of a button and also being able to send clinical records to lawyers quickly. I have been in practice for 35 years and Jane has made my life so much easier! I also appreciate how Jane tracks my income and how much GST I have collected. They have thought of everything! Cons I honestly can't think of any cons. When I started using Jane 4+ years ago, it required some learning, but their customer service helped me whenever I got stuck, and Jane provides lots of guides to answer basic questions. Review Source Response from Jane Software November 12, 2020 Oh Lynn - thanks for these kind words! Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear! I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols together. I know that people are also finding the self-check in with the QR code helpful, especially if they are solo practitioners. So hope you've discovered that feature too! I am always looking at how Jane could improve, so thanks for giving me a moment to reflect on all the things that Jane has learned over the last 4 years Lynn. Appreciate the kind reminder and lovely comments. Alison - Co-Founder CP Christiana P. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Terrrific Program, Stellar Support" May 10, 2023 4.0 We have years of improved clinic efficiency because we use Jane. Because of this increased efficiency, our practitioners can better focus on their patients' needs and care. Pros Jane is everything our multi-practitioner health clinic needs to support our patients efficiently. Schedule management, appointment booking, easy charting & EMR management, and billing are all on the same platform. Cons we have not encountered any issues that significantly impede our use of Jane app. Review Source Response from Jane Software May 18, 2023 Wow, Christiana, this review is everything I could ever hope for! It is always great to hear that the scheduling and charting features are easy to use and that using Jane has increased efficiency for your clinic. However, It is incredible that Jane has allowed your practitioners to focus even more on your patient's care. This is Jane's mission, and I am beyond thrilled knowing that this is a reality for you and your clinic :) Thank you for choosing Jane, we are so lucky to have customers like you! -Kim on Behalf of Jane JK Jackie K. Acupuncturist/business owner Alternative Medicine Used the software for: 1-2 years ### "Love Jane!" March 29, 2022 5.0 Amazing customer service and easy to use. Wouldn't try anything else even though it's an expense every month. Pros Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well. Cons Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Jane All in one! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed charting and more features, intake/consent forms Review Source Response from Jane Software April 11, 2022 Hi Jackie, Thanks so much for your review and all the stars! I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :) When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future! Thanks again Jackie and I hope you have an awesome week. Maddie On Behalf of Jane PL Peter L. Owner/acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Jane App is an amazing Practice Management System" April 4, 2020 5.0 I just wanted to take a moment and share how much I appreciate Jane and the whole team. They are an amazing, top-rate organization and their support and customer service are second to none! Their openness to feedback and constant improvements in performance and function make it a pleasure to use the system. My patients love the user experience too! Thank you Jane for always going above and beyond! Pros Integrated EHR, scheduling, billing, accounting functions, integrations with other apps/programs that are highly customizable for every individual or business Cons I would love to see an expansion of the "intake form" feature that would allow customized language for follow up forms to patients such as pain and function surveys, updates of personal/insurance information (I think most clinics do this on a yearly basis), etc. I currently send different surveys regularly, and I use the intake form function for this. Unfortunately, the language is set for new patient intake paperwork. It would be nice to have even just one more category for "Updates" or something like that. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Jane Best combination of features, best customer support in demoing the product, all at a very competitive price Review Source Response from Jane Software April 20, 2020 Hi Peter! What a nice review to read today. I'm so glad to hear that you and Jane are enjoying working together :) Patient Reported Outcome Measures is a great feature request. So many fun and helpful features we could add here, and it's something we're excited about too! Updating insurance information regularly is a great call too. We're doing some development around insurance info collection right now actually - and I'll add this idea of regular updates to the list. We do have "expiring intake forms" which could currently work here (if you create one just for insurance info and set it to expire after 1 year, Jane will automatically send a new one if they book in again after a year of the form being completed). Such good thoughts Peter. Thanks for sharing. And your comments about the team are so appreciated. Thanks for being part of the Jane story Peter. We're lucky to have you. Alison - Co-Founder KRA Karen R A. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Using Jane" July 24, 2020 5.0 I've been doing 'forensic tracking' of old VA claims. It's a tedious data entry process, but the results have been very satisfactory. We plan on training patients to recognize that we can deliver Chinese Medicine through telemed, and Jane's telemed service is so simple and easy, which is going to help. Pros Jane has been a fantastic 'staff member'. Scheduling is a breeze, tracking payments - especially VA payments - is incredibly useful and easy, especially compared to my old, clunky spreadsheet method. Best of all is the telemed feature. I'm also deeply appreciative of Jane's Covid-19 pre-screen process, which has simplified our patient entry. I've copied that template into a new chart template, so that practitioners can screen, on arrival, those patients who forget or are not computer savvy, also simplifying patient entry. Cons I would like to have more flexibility in designing patient communications (eg being able to format text), and in designing chart notes that fit on one page. Like any database, being able to access help depends on knowing what questions to ask. That's been a \*bit\* annoying, but if I really get stuck, I just send an email to Jane, and always get a response within 24 hours. We may go back and forth a bit, but I'm almost always satisfied by the results. Review Source Response from Jane Software July 30, 2020 Hi Karen, Thanks so much for this review today! I just LOVE that you think of Jane as a staff member - part of the team. That's so great. And happy to hear that insurance tracking has been easier for you since you hired Jane. ;) One of my little secrets for searching Jane's guides is to user Google. Google has indexed them all - so if you go to Google and search your question (or keywords) with "Jane App" you will get really relevant and helpful results from our guide. But we'll keep working on making that search easier! For example searching "merging patients Jane App" on Google should get you the guide you're looking for. I'm so glad we get to work together Karen - and so excited that the Online Appointments and covid screening features have helped your practice over the past few months. So glad you've joined the Jane Community. Looking forward to continuing to work together. Alison - Co-Founder KD Katie D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Jane Saves the Day!" March 10, 2021 5.0 Pros Jane has made our chiropractic office run so much more smoothly than we were able to achieve with other EHR programs. We were able to eliminate unneeded extra pieces of software and have cloud access to be able to securely access patient files and charting from anywhere. Allowing patients to schedule and pay online is a huge plus, and our patients find their interactions with Jane easy to navigate as well! I also love that Jane's customer service is incredibly helpful and responsive. They also allow their users to suggest and vote on feature requests to help Jane's updates move forward in a way that makes the most sense for their user base. Cons There are a few places where I'd prefer to have more control over reporting and data integration with other software. This is not a deal-breaker for us, but does limit us somewhat in how we can present data. Every difficulty that I've run across, I have been able to get a good reason from the people at Jane as to why they were unable to do so (one case was to keep data HIPAA secure) or to find a work-around. Frequently the request is met with "that's on our roadmap to work on." And they DO come through on those promises! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) ChiroTouch was too old and too clunky for what we needed in our smaller, cash-based office. Review Source Response from Jane Software May 18, 2021 Dr. Donovan, I am totally picturing Jane as a superhero right now - thanks for the fun visual :) It's so encouraging to hear that Jane is impacting your clinic in these positive ways. Positive patient feedback too! You do so much for the community as a full-time helper and anything we can do to help you back is the end goal. I am also really happy to hear that you're utilizing our public customer feedback site to tell us more about what you'd like to see in Jane. We'd love if you continue to provide our team with feedback when you run into areas of improvement. Thanks for your continued involvement in Jane's story! Maddie On Behalf of Jane JK Jerrilea K. owner Chiropractor Alternative Medicine Used the software for: I used a free trial ### "switching to Jane" February 9, 2024 5.0 I have just purchased Jane and I am just learning the system. Pros Simple and cost effective to use Jane and it is HIPPA compliant with premade macros. Jane has given me two months to use the Demo and set up my macros while I'm learning Jane. Cons Learning a new system can be difficult to learn Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch is expensive! Difficult to manage macros. Ledger is difficult. I need affordable. Jane offers everything as a bundle that Chirotouch charges individually Review Source Response from Jane Software February 21, 2024 Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice. -Caitlin on behalf of Jane App CZ Christi Z. Director of Operations, Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Service" September 2, 2022 5.0 Great! Pros Customer support reps are always cheerful, patient, and very helpful! Cons A few key features that are present in other platforms are not available in Jane: trigger emails to admin for all scheduling updates (only go to clinician), client portal (not yet finished, but critical need), auto notification when clients complete their intake forms. Such auto-sent emails would be helpful, so we don't have to spend our time looking up information that could be already sent to us. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Jane Recommendation. Ease for client use. Switched from [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Recommended by several clinician friends. More robust to manage a growing business. Review Source Response from Jane Software September 20, 2022 Hi Christi, Thanks for your review! I hope you're having a good week so far :) Your kind words for our support team are so appreciated. Feeling the love over here! I'd really like to hear more about your thoughts on a Client Portal. If you haven't seen it already, I would encourage you to add your ideas and votes to our public customer feedback site. For example, you can add your vote to "Intake Form alert/notification or icon" here: https://janeapp.canny.io/feature-requests/p/intake-form-alertnotification-or-icon Our Product team regularly reviews this list and your feedback is invaluable! Thanks again, Christi. Maddie On Behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.