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A reliable solution at a competitive price
Pros: A bargain compared to other solutions I've priced
Reliable; set and forget
Regular users find it works well
Cons: The browser interface works fine, but users don't love it.
Occasional users struggle with the search logic (user impatience is a factor here)
Pros: Simple, easy to use, just works. Support is great!
Cons: Nothing I can think of. I have no complaints at this time