# Mitratech TAP Workflow Automation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mitratech TAP Workflow Automation Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/179049/ThinkSmart-Automation-Platform --- # Mitratech TAP Workflow Automation Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mitratech TAP Workflow Automation ## What is Mitratech TAP Workflow Automation? Mitratech Workflow Automation (TAP) is no-code, AI-enabled workflow automation software designed to help legal, compliance, and risk teams standardize intake and automate high-volume, repeatable processes. TAP enables non-technical users to design, deploy, and manage digital workflows that reduce manual effort and minimize IT dependency. Through drag-and-drop configuration, organizations can centralize request intake, automate task routing, and embed governance directly into operational workflows. Common use cases include: - Legal service intake and triage (“legal front door”) - NDA and contract requests - Vendor onboarding and risk assessments - Conflicts of interest management - Policy exception requests Integrated with Mitratech’s ARIES™ AI framework, TAP supports intelligent workflow guidance and structured request submission. By automating execution and centralizing oversight, TAP improves turnaround times, strengthens compliance, and provides better visibility. ## What is Mitratech TAP Workflow Automation used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4500 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Mitratech TAP Workflow Automation alternatives Highest Rated [4.8 (1,031)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,254)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,502)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179049/ThinkSmart-Automation-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Business Process Automation 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Document Storage 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Task Management 4.3 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Configuration 5.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Configurable Workflow 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs Process Modeling & Designing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Mitratech TAP Workflow Automation 47 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Drag and drop/visual interfaces that allow non-tech users to build without writing code Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.8 (12) Basic $4,500 Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (14) 4.4 Based on 14 reviews ## User reviews Overall rating 4.7 Based on 14 reviews Filter by rating 5(10) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PP Poojitha P. ITS Process Automation Analyst and Developer Education Management ### "User Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 3, 2024 Pros I appreciate the user-friendly nature of this tool, making it easy and straightforward to use. Additionally, the speed at which workflows can be developed surpasses that of numerous other workflow management tools. Learning to use the tool is a quick process, enabling users to start working with it in no time. Cons Creating intricate workflows with complex logic in TAP proves challenging for me, as the conditional logics are constructed using formulas, demanding additional effort in both code composition and maintenance. The deployment process is carried out manually, and implementing a feasible rollback feature for specific changes is not currently viable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Karthikeyan B. Assistant Manager Telecommunications ### "Tata Communications Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 3, 2024 Pros We can build the workflow without coding and easy to deploy Cons Unable to reassign the request to Anonymous users. Real-Time TAT report is not available. Changes to the workflow are not impacting the inflight requests. Super admin is not able to edit all the fields. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Ita-livi S. Risk Analyst Financial Services ### "TAP Block, Inc. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 3, 2024 Overall experience with TAP is a positive one, our account rep and the consultant who helps us when we are configuring the tool have been really great to work with. Pros I like that it is a no-code system where you can learn to create workflows without having a person who need to code for you. It is self service and there are experienced consultants to help. Cons One feature that TAP lacks is the ability to relaunch external requests when a vendor contact leaves and we need to have another person on the vendor side complete the required questionnaires. This is a huge part of the functionality we are look for TAP to be able to change and automate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Julie R. Director Legal Operations Retail ### "Business Process Improvements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 Pros Ease of implementation and ease of use. We have expanded the use of TAP across the company. Cons Nothing about the tool itself. We need more resources to implement workflows! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Katherine H. Legal Ops Manager Information Technology and Services ### "Flexible Workflow Builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 27, 2023 Pros \-TAP's flexibility in workflow designer to customize to our specific needs. -The out of the box integrations that make it easy to connect with e-signature tools and others without IT support. -Ease of updating post-go live when business processes change. Cons \-Some learning curve on the back end of the tool, but once you spend some time with it you understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrew C. Sr Manager - Legal Operations Veterinary ### "It's a Lifesaver and a Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 27, 2023 Pros It's a user friendly and easily accessible tool. We've automated a dozen processes or intake solutions we had previously leaned on email and other less visible and non-reportable paths. Saved thousands of hours of chasing and low-value-added work over the years. Also the best support structure of any tool we use - we point to other vendors and say "be like TAP". Cons TAP can do SO much that it takes time to build up that skill, and they continue to innovate so you have some reliance on their support for a time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Steph M. Project Manager Legal Services ### "Easy to Use, Quick functionality for thousands of Contracts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 6, 2022 We've had a really good experience with ThinkSmart and automating our CDA and other workflows. It was easy to set-up as a quick move from another platform. Pros Easy to set-up workflows and build in routes for approvals and signatures. Cons The unknown cause of some issues that get fixed, but we don't know if they'll happen again. Reasons for choosing Mitratech TAP Workflow Automation We were already using it for another workflow in a department and decided to try it with only a couple months to build and implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO James O. Senior Contracts Operations Manager ### "Highly intuitive and configurable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 23, 2017 The software is very intuitive for users, and easy to configure on the backend. Pros TAP is very configurable, and the support team is very responsive to requests for additional functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Principal - Head of Technology Legal Services ### "Use ThinkSmart to automate business processes and document. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 16, 2017 Efficiency, effectiveness, lean processes etc. Pros The visualisation of workflow design makes it so easy to create automated business processes quickly. Cons Lawyers require very specific document automation functionality and the document automation whilst fantastic can be a little bit unwieldy when creating legal documents (with clause sub-numbering, cross referencing etc). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Justin H. CIO and CISO Law Practice ### "TAP is a transformative tool and a catalyst for streamlining complex, distributed processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2017 It is changing the way we approach streamlining complex, distributed processes. We love it. Pros The ThinkSmart Automation Platform (TAP) enables subject matter experts to redesign and streamline workflows for maximum efficiency and consistency. The forms designer is easy to use and chock full of feature options. The workflow designer allows a business analyst or other professional to design and build the workflow at the same time with a super simple drag-and-drop interface. None of this requires coding or programming experience. In our experience, the best ideas come from the front line people who are actually doing the work, and TAP allows us to quickly design, share, revise and launch workflows in a collaborative manner that empowers those people to focus on possibilities rather than limitations. The TAP platform is the best technology investment we have made in years and we feel like we are just getting started. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179049/ThinkSmart-Automation-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)