--- title: "DropSecure Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DropSecure Software - reviews, pricing plans, popular comparisons to other Encryption products and more." source_url: "https://www.capterra.com/p/179052/Secure-file-share-and-messaging-service/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # DropSecure Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DropSecure ## What is DropSecure? DropSecure is a secure file share platform with Zero knowledge end-to-end encryption. Our mission is to simplify your data sharing needs without anyone else knowing the contents of your data, even us. To accomplish this, we use the most advanced cryptography tools to protect and safeguard your data while ensuring that your existing business processes don't change. Whether you are an individual, enterprise or Government Agency you can always set who has access to your sensitive documents. ## What is DropSecure used for? [File Sharing](https://www.capterra.com/file-sharing-software/)[Encryption](https://www.capterra.com/encryption-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $12 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DropSecure?[Manage this product listing](https://www.g2.com/products/dropsecure/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DropSecure 4.9 (28) VS. [4.8 (133)](https://www.capterra.com/p/158210/GoAnywhere-MFT/reviews/) Starting Price $12 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (28) Ease Of Use 4.5 (31) Value For Money 4.7 (28) Value For Money 4.7 (26) Customer Service 4.8 (28) Customer Service 4.7 (29) ## DropSecure alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/218859/Trustifi/#reviews) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Sealit](https://www.capterra.com/p/233582/Sealit/) [4.8 (31)](https://www.capterra.com/p/233582/Sealit/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/233582/Sealit/) [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) [4.4 (442)](https://www.capterra.com/p/10007380/ShareFile/reviews/) Starting price $26.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10007380/ShareFile/) [Files.com](https://www.capterra.com/p/169203/Files/) [4.6 (18)](https://www.capterra.com/p/169203/Files/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169203/Files/) ## FAQs about DropSecure Overview ### Which roles and teams benefit most from DropSecure? DropSecure is most used by executives and business owners, executive assistants, and finance teams handling confidential documents. HR staff use it to exchange employee records, while project, consulting, and transaction managers share files with clients. IT administrators and technical staff support controlled, secure document transfers across operations. Answer based on 28 reviews Overview ### What company size and industries is DropSecure built for? DropSecure is for individuals, enterprises, and government agencies, with small businesses representing 86% of reviewers and Accounting and Financial Services each at 11%. It also serves midsize businesses (11%) and enterprises (4%), including Real Estate organizations (7%), primarily for file sharing. Answer based on 28 reviews Features and Usability ### What are the key features of DropSecure? DropSecure offers access controls and role-based permissions, plus authentication features such as single sign-on and two-factor authentication. It includes encryption, SSL security, secure data storage, and audit trail tools for security auditing. Additional features cover document management, file transfer, email attachment protection, alerts, reporting, and third-party integrations. Getting Started and Support ### What training and onboarding options does DropSecure offer? DropSecure provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Answer based on 1 reviews Getting Started and Support ### What customer support options does DropSecure offer? DropSecure provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback is mixed but often positive, with many describing quick, helpful chat responses and pleasant service. Some users also report frustrating email follow-up delays and unresolved billing or account issues. Answer based on 6 reviews Security ### How does DropSecure handle data security and access control? DropSecure uses secure links for customers and clients to send and receive documents, including large files and sensitive personal information, without requiring recipients to create usernames or passwords. Reviewers also reference encrypted file sharing and upload notifications. Some organizations’ IT security settings may block access, and one reviewer noted no third-party assessments were available. Answer based on 11 reviews ## Features AI summary Based on 19,120 Encryption reviews Capterra data shows that buyers of file sharing software rank the following features as their top priorities: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) DropSecure supports all three features that reviewers rate as most important: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files quickly, keep documents organized and accessible, and protect sensitive information, allowing teams to share content with more confidence and maintain better control over business data. Mobile Access 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Access Controls/Permissions 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Encryption 4.9 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Convert data into a code for security Collaboration Tools 4.4 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Drag & Drop 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Search/Filter 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria DropSecure 31 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (28) 4.7 Based on 28 reviews ## Pricing Value for money 4.7 (28) Free Trial Free Version Basic $12.00 Per User,Per Month Value for money 4.7 (28) 4.7 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (28) 4.8 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 28 reviews Filter by rating Counts reflect reviews available in this feed. 5(26) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Service Engineer Used the software for: 1-3 years ### "Intuitive, reliable data exchange / collaboration solution comes with excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2021 DropSecure allows for quick and secure data exchange with our customers. The team behind DropSecure is very friendly and competent. Pros Companies do restrict access to files sharing sites for security reason, which makes data sharing quite difficult. DropSecure is accessible by most of the customers we are dealing with. The team behind DropSecure was willing and capable to make required adjustments in short time. Cons Company IT security settings blocked the site despite fulfillment of all security requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "Must have for Accountants!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2021 From signing up to receiving documents , it took us under 10 minutes. Its great that we can customize it to our branding. With 2FA feature on all user logins, folder creation, activity monitoring and easy user interface , it was a no-brainer. To top that , cust support has been amazing. Pros Highest level of Encryption level and ease of use Cons Nothing at the moment. I believe the more we use this software , we will end up with a "wish list" which we will communicate with DropSecure account management team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CTO Used the software for: Less than 1 year ### "Outrageous customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 16, 2023 After having signed up and filled in my company details too, I got an invoice issued to my own name (not the company). This started a problem that is apparently unsolveable. I wrote multiple polite emails both on chat and in email to ask for a corrected invoice for my company name. In the beginning, they replied. After having chatted with them, they asked me to write the same in email (why is there a chat then??). I wrote an email, they sent a link to some kind of an issue tracker website where I could not log in, my normal credentials did not work, password reset did not work, I'm pretty sure I didn't even have access to that issue tracker. I asked about this in email, never got any reply. Then I sent another inquiry, again, no reply at all. I STILL NEED A CORRECT INVOICE for legal compliance! Chatting is useless, also I'm now ignored in emails too, though up until recently I was patient and polite. Enough of that. While the service might be good technically (or not, actually, we cannot tell as there are no 3rd party assessments available), this level of incapable and/or unwilling customer service is totally unacceptable. I would cancel my subscription, had it not been paid for the year, and also that would still not solve my issue as my company spent the money, I NEED AN INVOICE. Pros The service works fine, lacks some convenience features, but it was ok for relatively secure file sharing. Cons Their so called customer service is a bad joke. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Best customer service I have EVER experienced" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 The customer service is amazing. Although the chat said someone would get back to me within 48 hours someone got back to me within one minute the first time I needed help. The second time was late on a Sunday night and I got a response within 2 minutes. I tried the free trial for about two hours and was sold on it. Pros I work with sensitive personal information and want to protect my clients from identity theft. Providing them a secure link to upload their information is critically important . Drop secure provides a link and then notifies me when my clients have uploaded their documents. Cons I was hoping to rename documents but that feature is not yet available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Branch Manager / Loan Officer Used the software for: I used a free trial ### "Super Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2022 Super easy and efficient!! Pros The most notable thing, my clients do not need to create an account or download anything. Drag and drop!.... Cons Integration was easy. A desired feature that would be nice is having email reminders set to go out for X number of days when requesting documents. This is still awesome though! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felix M. CEO Used the software for: 1-3 years ### "Most User-Friendly Affordable Secure Document Sharing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2021 I have had an amazing experience. I highly recommend this software for anyone that deals with sensitive information such as banking, tax returns, medical records, payroll records, insurance records, government records etc. Pros I have been using DropSecure since 2019, and prior to that I had tried several other file sharing services over the last decade or so. As of this writing, I have to argue that this is the BEST I have ever laid my hands on. I have used expensive tools/applications for transferring files back and forth between my company and clients. DropSecure is amazingly easy to set up, easy to use, easy for the recipient to download their file and most importantly, very affordable. I have not needed a lot of tech support, but the 2 or 3 times I reached out, I was met with nothing but pleasant people willing to go the extra mile to make sure you got all the help you needed. It is worth noting that DropSecure is so easy that chances of needing tech support are very minimal. Cons There is nothing not to like about DropSecure. It is an excellent choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Great value for money and ease of use for a secure communication software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2021 Secure communication and sharing of encrypted files. Pros Ease of use, security, end to end encryption, cost effective. Cons Not much. It does what it is supposed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyler M. Loan Originator Used the software for: Less than 1 year ### "Awesome Secure & Easy-to-Use File Sharing Service with an A++ Support Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 I had a unique situation where I got married and legally changed my name. I use my URL on a daily basis, and changing the URL from my old name to my new name would cause the old link to break and no longer work. I submitted a support ticket to see if there'd be a way to create a new URL and allow the old link to continue to work. Their engineering team quickly worked on a solution. Thank you for all of your help (especially \[SENSITIVE CONTENT\])! I'm a very happy customer! Pros The web interface (both on the admin and user end) is very easy to use. Cons More integrations with other apps. Otherwise, I'm very happy with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Financial Aid Coordinator Used the software for: Less than 1 year ### "Excellent value and extremely easy for clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2021 Drop Secure and their engineers have been helpful and prompt, and implementation was a breeze. Pros My absolute favorite thing about this product is the ease of use on the student end. Not requiring a log in has really increased the number of documents we are able to successfully collect. Cons I think that not having a system of cataloguing by name, e-mail, etc., makes it hard to refer back to something received previously, but I think for the price that would honestly be too much to ask. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accountant Used the software for: Less than 1 year ### "I like it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2022 So far so good. Only been using it for about a month but seems to work seamlessly on a computer. Customer Service is amazing, they worked with me and my branding as a single user! Pros No-knowledge encryption is great! I know that I am securely sharing files Cons Not mobile friendly, would be better if clients were able to easily access docs via their phone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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